| 1 |
<?php |
| 2 |
|
| 3 |
namespace FluentSupport\App\Http\Controllers; |
| 4 |
|
| 5 |
use FluentSupport\App\Models\Agent; |
| 6 |
use FluentSupport\App\Models\Attachment; |
| 7 |
use FluentSupport\App\Models\Customer; |
| 8 |
use FluentSupport\App\Models\MailBox; |
| 9 |
use FluentSupport\App\Models\Conversation; |
| 10 |
use FluentSupport\App\Models\Product; |
| 11 |
use FluentSupport\App\Models\Ticket; |
| 12 |
use FluentSupport\App\Modules\PermissionManager; |
| 13 |
use FluentSupport\App\Services\EmailNotification\Settings; |
| 14 |
use FluentSupport\App\Services\Helper; |
| 15 |
use FluentSupport\App\Services\ProfileInfoService; |
| 16 |
use FluentSupport\App\Services\TicketHelper; |
| 17 |
use FluentSupport\App\Services\TicketQueryService; |
| 18 |
use FluentSupport\App\Services\Tickets\ResponseService; |
| 19 |
use FluentSupport\App\Services\Tickets\TicketService; |
| 20 |
use FluentSupport\Framework\Request\Request; |
| 21 |
|
| 22 |
class TicketController extends Controller |
| 23 |
{ |
| 24 |
public function me(Request $request) |
| 25 |
{ |
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$user = wp_get_current_user(); |
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|
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$settings = [ |
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'user_id' => $user->id, |
| 30 |
'email' => $user->user_email, |
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'person' => Helper::getAgentByUserId($user->ID), |
| 32 |
'permissions' => PermissionManager::currentUserPermissions(), |
| 33 |
'request' => $request->all() |
| 34 |
]; |
| 35 |
|
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if ($request->get('with_portal_settings')) { |
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|
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$mimeHeadings = Helper::getAcceptedMimeHeadings(); |
| 39 |
$businessSettings = (new Settings())->globalBusinessSettings(); |
| 40 |
$maxFileSize = absint($businessSettings['max_file_size']); |
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|
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$portalSettings = [ |
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'support_products' => Product::select(['id', 'title'])->get(), |
| 44 |
'customer_ticket_priorities' => Helper::customerTicketPriorities(), |
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'has_file_upload' => !!Helper::ticketAcceptedFileMiles(), |
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'has_rich_text_editor' => true, |
| 47 |
'max_file_size' => $maxFileSize, |
| 48 |
'mime_headings' => $mimeHeadings |
| 49 |
]; |
| 50 |
|
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$portalSettings = apply_filters('fluent_support/customer_portal_vars', $portalSettings); |
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|
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$settings['portal_settings'] = $portalSettings; |
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} |
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|
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|
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return $settings; |
| 58 |
} |
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|
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public function index(Request $request) |
| 61 |
{ |
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|
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$filterType = $request->get('filter_type', 'simple'); |
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|
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$queryArgs = [ |
| 66 |
'with' => [], |
| 67 |
'filter_type' => $filterType, |
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'sort_by' => $request->get('order_by', 'id'), |
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'sort_type' => $request->get('order_type', 'DESC'), |
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]; |
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|
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if($request->get('filter_type')=='advanced'){ |
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$queryArgs['filters_groups_raw'] = json_decode($this->request->get('advanced_filters'), true); |
| 74 |
} else { |
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$queryArgs['simple_filters'] = $request->get('filters', []); |
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$queryArgs['search'] = trim(sanitize_text_field($request->get('search', ''))); |
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if ($customerId = $request->get('customer_id')) { |
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$queryArgs['customer_id'] = intval($customerId); |
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} |
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} |
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|
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$ticketsModel = (new TicketQueryService($queryArgs))->getModel(); |
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|
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$ticketsModel = $ticketsModel->with([ |
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'customer' => function ($query) { |
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$query->select(['first_name', 'last_name', 'email', 'id', 'avatar']); |
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}, 'agent' => function ($query) { |
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$query->select(['first_name', 'last_name', 'id']); |
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}, |
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'product', |
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'tags', |
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'preview_response' => function ($query) { |
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$query->orderBy('id', 'desc'); |
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} |
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]); |
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|
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|
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// apply filters by access level |
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do_action_ref_array('fluent_support/tickets_query_by_permission_ref', [&$ticketsModel, false]); |
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|
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|
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$tickets = $ticketsModel->paginate(); |
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|
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$perPage = $request->get('per_page'); |
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|
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foreach ($tickets as $ticket) { |
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if ($perPage < 15) { |
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if ($ticket->status != 'closed') { |
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$ticket->live_activity = TicketHelper::getActivity($ticket->id); |
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} else { |
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$ticket->live_activity = []; |
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} |
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} |
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} |
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|
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return [ |
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'tickets' => $tickets |
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]; |
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} |
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|
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public function createTicket(Request $request) |
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{ |
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$ticketData = $request->get('ticket', []); |
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$maybeNewCustomer = $request->get('newCustomer'); |
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|
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if ($ticketData['create_wp_user'] == 'yes'){ |
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if(!username_exists($maybeNewCustomer['username'])){ |
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$authController = new AuthController(); |
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$createdUser = $authController->createUser($maybeNewCustomer); |
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$authController->maybeUpdateUser($createdUser, $maybeNewCustomer); |
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}else{ |
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return $this->sendError(__('This username is already exist in WordPress', 'fluent-support')); |
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} |
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} |
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|
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if($ticketData['create_customer'] == 'yes'){ |
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if (!empty($maybeNewCustomer) && is_null(Customer::where('email', $maybeNewCustomer['email'])->first())){ |
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$createCustomer = Customer::create($maybeNewCustomer); |
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if ($createCustomer){ |
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$ticketData['customer_id'] = $createCustomer->id; |
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} |
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} |
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else{ |
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return $this->sendError(__('Customer with this email already exist', 'fluent-support')); |
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} |
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} |
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|
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$this->validate($ticketData, [ |
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'customer_id' => 'required', |
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'title' => 'required', |
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'content' => 'required' |
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]); |
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|
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$customer = Customer::findOrFail($ticketData['customer_id']); |
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|
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if (empty($ticketData['mailbox_id'])) { |
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$mailbox = Helper::getDefaultMailBox(); |
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$ticketData['mailbox_id'] = $mailbox->id; |
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} else { |
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$mailbox = MailBox::findOrFail($ticketData['mailbox_id']); // just for validation |
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} |
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|
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if (!empty($ticketData['product_id'])) { |
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$data['product_source'] = 'local'; |
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} |
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|
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$ticketData['title'] = sanitize_text_field(wp_unslash($ticketData['title'])); |
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|
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$ticketData['content'] = wp_unslash(wp_kses_post($ticketData['content'])); |
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|
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if (!empty($ticketData['priority'])) { |
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$ticketData['priority'] = sanitize_text_field($ticketData['priority']); |
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} |
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|
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$ticketData['client_priority'] = sanitize_text_field($ticketData['client_priority']); |
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|
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$ticketData = apply_filters('fluent_support/create_ticket_data', $ticketData, $customer); |
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do_action('fluent_support/before_ticket_create', $ticketData, $customer); |
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|
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$createdTicket = Ticket::create($ticketData); |
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|
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if (defined('FLUENTSUPPORTPRO') && !empty($ticketData['custom_fields'])) { |
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$createdTicket->syncCustomFields($ticketData['custom_fields']); |
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$createdTicket->custom_fields = $createdTicket->customData(); |
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} |
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|
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do_action('fluent_support/ticket_created', $createdTicket, $customer); |
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|
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return [ |
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'message' => __('Ticket has been created successfully', 'fluent-support'), |
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'ticket' => $createdTicket |
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]; |
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|
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} |
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|
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public function getTicket(Request $request, $ticketId) |
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{ |
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$agent = Helper::getAgentByUserId(); |
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$ticketWith = $request->get('with', ['customer', 'agent', 'product', 'mailbox', 'tags', 'attachments' => function ($q) { |
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$q->whereIn('status', ['active', 'inline']); |
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}]); |
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$responseWith = $request->get('response_with', ['person', 'attachments']); |
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|
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$ticket = Ticket::with($ticketWith) |
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->findOrFail($ticketId); |
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|
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if ($ticket->customer) { |
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$ticket->customer->profile_edit_url = $ticket->customer->getUserProfileEditUrl(); |
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} |
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|
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if (!PermissionManager::hasTicketPermission($ticket)) { |
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return $this->sendError([ |
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'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
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]); |
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} |
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|
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|
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if ($ticket->status == 'closed') { |
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$ticket->load('closed_by_person'); |
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} |
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|
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$responses = Conversation::where('ticket_id', $ticketId) |
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->with($responseWith) |
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->orderBy('id', 'DESC') |
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->get(); |
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|
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foreach ($responses as $response) { |
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$response->content = make_clickable(wpautop($response->content, false)); |
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} |
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|
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$ticket->content = make_clickable(wpautop($ticket->content, false)); |
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|
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$ticket->live_activity = TicketHelper::getActivity($ticketId, $agent->id); |
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|
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if (defined('FLUENTSUPPORTPRO')) { |
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$ticket->custom_fields = $ticket->customData('admin', true); |
| 237 |
} |
| 238 |
|
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$data = [ |
| 240 |
'ticket' => $ticket, |
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'responses' => $responses, |
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'agent_id' => $agent->id |
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]; |
| 244 |
|
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if (in_array('fluentcrm_profile', $request->get('with_data', [])) && defined('FLUENTCRM')) { |
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$data['fluentcrm_profile'] = Helper::getFluentCrmContactData($ticket->customer); |
| 247 |
} |
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|
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return $data; |
| 250 |
|
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} |
| 252 |
|
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public function createResponse(Request $request, $ticketId) |
| 254 |
{ |
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$data = $request->all(); |
| 256 |
|
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$this->validate($data, [ |
| 258 |
'content' => 'required' |
| 259 |
]); |
| 260 |
|
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$agent = Helper::getAgentByUserId(get_current_user_id()); |
| 262 |
|
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if (!$agent) { |
| 264 |
return $this->sendError([ |
| 265 |
'message' => __('Sorry, You do not have permission. Please add yourself as support agent first', 'fluent-support') |
| 266 |
]); |
| 267 |
} |
| 268 |
|
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$ticket = Ticket::findOrFail($ticketId); |
| 270 |
|
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if (!PermissionManager::hasTicketPermission($ticket)) { |
| 272 |
return $this->sendError([ |
| 273 |
'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
| 274 |
]); |
| 275 |
} |
| 276 |
|
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$responseData = (new ResponseService())->createResponse($data, $agent, $ticket); |
| 278 |
|
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$responseData['response']->content = make_clickable(wpautop($responseData['response']->content, false)); |
| 280 |
|
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return [ |
| 282 |
'message' => __('Response has been added'), |
| 283 |
'response' => $responseData['response'], |
| 284 |
'ticket' => $responseData['ticket'], |
| 285 |
'update_data' => $responseData['update_data'] |
| 286 |
]; |
| 287 |
} |
| 288 |
|
| 289 |
public function getTicketWidgets(Request $request, $ticketId) |
| 290 |
{ |
| 291 |
$ticket = Ticket::with('customer')->findOrFail($ticketId); |
| 292 |
|
| 293 |
if (!PermissionManager::hasTicketPermission($ticket)) { |
| 294 |
return $this->sendError([ |
| 295 |
'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
| 296 |
]); |
| 297 |
} |
| 298 |
|
| 299 |
$otherTickets = Ticket::where('id', '!=', $ticketId) |
| 300 |
->select(['id', 'title', 'status', 'created_at']) |
| 301 |
->where('customer_id', $ticket->customer_id) |
| 302 |
->orderBy('id', 'DESC') |
| 303 |
->limit(10) |
| 304 |
->get(); |
| 305 |
|
| 306 |
return [ |
| 307 |
'other_tickets' => $otherTickets, |
| 308 |
'extra_widgets' => ProfileInfoService::getProfileExtraWidgets($ticket->customer) |
| 309 |
]; |
| 310 |
} |
| 311 |
|
| 312 |
public function updateTicketProperty(Request $request, $ticketId) |
| 313 |
{ |
| 314 |
$assigner = Helper::getAgentByUserId(get_current_user_id()); |
| 315 |
$ticket = Ticket::findOrFail($ticketId); |
| 316 |
$propName = $request->get('prop_name'); |
| 317 |
$propValue = $request->get('prop_value'); |
| 318 |
|
| 319 |
if (!PermissionManager::hasTicketPermission($ticket)) { |
| 320 |
return $this->sendError([ |
| 321 |
'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
| 322 |
]); |
| 323 |
} |
| 324 |
|
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$prevValue = $ticket->{$propName}; |
| 326 |
if ($propName && $propValue && $prevValue != $propValue) { |
| 327 |
$ticket->{$propName} = $propValue; |
| 328 |
$ticket->save(); |
| 329 |
} |
| 330 |
|
| 331 |
$updateData = []; |
| 332 |
|
| 333 |
if ($propName == 'product_id') { |
| 334 |
$ticket->load('product'); |
| 335 |
$updateData['product'] = $ticket->product; |
| 336 |
} else if ($propName == 'agent_id') { |
| 337 |
$ticket->load('agent'); |
| 338 |
$updateData['agent'] = $ticket->agent; |
| 339 |
$updateData['assigner'] = (new TicketService())->onAgentChange($ticket, $assigner); |
| 340 |
if ($prevValue != $ticket->{$propName}) { |
| 341 |
do_action('fluent_support/agent_assigned_to_ticket', $ticket->agent, $ticket); |
| 342 |
} |
| 343 |
} |
| 344 |
|
| 345 |
return [ |
| 346 |
'message' => __(str_replace('_', ' ', ucwords($propName)) . ' has been updated', 'fluent-support'), |
| 347 |
'update_data' => $updateData |
| 348 |
]; |
| 349 |
} |
| 350 |
|
| 351 |
public function closeTicket(Request $request, $ticketId) |
| 352 |
{ |
| 353 |
$agent = Helper::getAgentByUserId(get_current_user_id()); |
| 354 |
|
| 355 |
$ticket = Ticket::findOrFail($ticketId); |
| 356 |
|
| 357 |
if (!PermissionManager::hasTicketPermission($ticket)) { |
| 358 |
return $this->sendError([ |
| 359 |
'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
| 360 |
]); |
| 361 |
} |
| 362 |
|
| 363 |
return [ |
| 364 |
'message' => __('Ticket has been closed', 'fluent_support'), |
| 365 |
'ticket' => (new TicketService())->close($ticket, $agent) |
| 366 |
]; |
| 367 |
} |
| 368 |
|
| 369 |
public function reOpenTicket(Request $request, $ticketId) |
| 370 |
{ |
| 371 |
$agent = Helper::getAgentByUserId(get_current_user_id()); |
| 372 |
|
| 373 |
$ticket = Ticket::findOrFail($ticketId); |
| 374 |
|
| 375 |
if (!PermissionManager::hasTicketPermission($ticket)) { |
| 376 |
return $this->sendError([ |
| 377 |
'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
| 378 |
]); |
| 379 |
} |
| 380 |
|
| 381 |
return [ |
| 382 |
'message' => __('Ticket has been opened again', 'fluent_support'), |
| 383 |
'ticket' => (new TicketService())->reopen($ticket, $agent) |
| 384 |
]; |
| 385 |
} |
| 386 |
|
| 387 |
public function doBulkActions(Request $request) |
| 388 |
{ |
| 389 |
$ticketIds = $request->get('ticket_ids', []); |
| 390 |
$action = $request->get('bulk_action'); |
| 391 |
$hasAllPermission = PermissionManager::currentUserCan('fst_manage_other_tickets'); |
| 392 |
$agent = Helper::getAgentByUserId(); |
| 393 |
$query = Ticket::whereIn('id', $ticketIds); |
| 394 |
|
| 395 |
if (!$hasAllPermission) { |
| 396 |
$query->where('agent_id', $agent->id); |
| 397 |
} |
| 398 |
|
| 399 |
if ($action == 'close_tickets') { |
| 400 |
$query->where('status', '!=', 'closed'); |
| 401 |
$tickets = $query->get(); |
| 402 |
foreach ($tickets as $ticket) { |
| 403 |
(new TicketService())->close($ticket, $agent); |
| 404 |
} |
| 405 |
|
| 406 |
return [ |
| 407 |
'message' => sprintf(__('%d tickets have been closed', 'fluent-support'), count($tickets)) |
| 408 |
]; |
| 409 |
} else if ($action == 'delete_tickets') { |
| 410 |
$tickets = $query->get(); |
| 411 |
|
| 412 |
foreach ($tickets as $ticket) { |
| 413 |
$ticket->deleteTicket(); |
| 414 |
} |
| 415 |
|
| 416 |
return [ |
| 417 |
'message' => __(count($tickets) . ' tickets have been deleted', 'fluent-support') |
| 418 |
]; |
| 419 |
} else if ($action == 'assign_agent') { |
| 420 |
$agentId = absint($request->get('agent_id')); |
| 421 |
if (!$agentId) { |
| 422 |
$this->sendError([ |
| 423 |
'message' => __('agent_id param is required', 'fluent-support') |
| 424 |
]); |
| 425 |
} |
| 426 |
|
| 427 |
$agent = Agent::findOrFail($agentId); |
| 428 |
|
| 429 |
$query->where(function ($q) use ($agent) { |
| 430 |
$q->where('agent_id', '!=', $agent->id) |
| 431 |
->orWhereNull('agent_id'); |
| 432 |
}); |
| 433 |
|
| 434 |
$tickets = $query->get(); |
| 435 |
|
| 436 |
foreach ($tickets as $ticket) { |
| 437 |
$ticket->agent_id = $agent->id; |
| 438 |
$ticket->save(); |
| 439 |
do_action('fluent_support/agent_assigned_to_ticket', $agent, $ticket); |
| 440 |
} |
| 441 |
|
| 442 |
return [ |
| 443 |
'message' => __(count($tickets) . ' tickets has been assigned to', 'fluent-support') . ' ' . $agent->full_name |
| 444 |
]; |
| 445 |
} else if ($action == 'assign_tags') { |
| 446 |
|
| 447 |
$tags = array_filter(array_map('absint', $request->get('tag_ids', []))); |
| 448 |
if (!$tags) { |
| 449 |
$this->sendError([ |
| 450 |
'message' => __('tag_ids param is required', 'fluent-support') |
| 451 |
]); |
| 452 |
} |
| 453 |
|
| 454 |
$tickets = $query->get(); |
| 455 |
|
| 456 |
foreach ($tickets as $ticket) { |
| 457 |
$ticket->applyTags($tags); |
| 458 |
} |
| 459 |
|
| 460 |
return [ |
| 461 |
'message' => __('Selected tags has been added to tickets', 'fluent-support') |
| 462 |
]; |
| 463 |
|
| 464 |
} |
| 465 |
|
| 466 |
$this->sendError([ |
| 467 |
'message' => __('Sorry no action found as available', 'fluent-support') |
| 468 |
]); |
| 469 |
} |
| 470 |
|
| 471 |
public function doBulkReplies(Request $request) |
| 472 |
{ |
| 473 |
$data = $request->all(); |
| 474 |
$this->validate($data, [ |
| 475 |
'content' => 'required', |
| 476 |
'ticket_ids' => 'required|array' |
| 477 |
]); |
| 478 |
|
| 479 |
$ticketIds = $request->get('ticket_ids'); |
| 480 |
$ticketIds = array_filter($ticketIds, 'absint'); |
| 481 |
|
| 482 |
$agent = Helper::getAgentByUserId(); |
| 483 |
|
| 484 |
$hasAllPermission = PermissionManager::currentUserCan('fst_manage_other_tickets'); |
| 485 |
|
| 486 |
$query = Ticket::whereIn('id', $ticketIds)->where('status', '!=', 'closed'); |
| 487 |
|
| 488 |
if (!$hasAllPermission) { |
| 489 |
$query->where('agent_id', $agent->id); |
| 490 |
} |
| 491 |
|
| 492 |
$tickets = $query->get(); |
| 493 |
|
| 494 |
if ($tickets->isEmpty()) { |
| 495 |
$this->sendError([ |
| 496 |
'message' => __('Sorry no tickets found based on your filter and bulk actions', 'fluent-support') |
| 497 |
]); |
| 498 |
} |
| 499 |
|
| 500 |
$responseData = [ |
| 501 |
'content' => $request->get('content'), |
| 502 |
'conversation_type' => $request->get('conversation_type', 'response'), |
| 503 |
'close_ticket' => $request->get('close_ticket', 'no') |
| 504 |
]; |
| 505 |
|
| 506 |
$attachments = $request->get('attachments', []); |
| 507 |
|
| 508 |
if ($attachments) { |
| 509 |
$attachments = Attachment::whereNull('ticket_id') |
| 510 |
->orderBy('id', 'asc') |
| 511 |
->whereIn('file_hash', $attachments) |
| 512 |
->get(); |
| 513 |
} |
| 514 |
|
| 515 |
|
| 516 |
$responseService = new ResponseService(); |
| 517 |
|
| 518 |
foreach ($tickets as $ticket) { |
| 519 |
if ($attachments) { |
| 520 |
$responseData['attachments'] = []; |
| 521 |
foreach ($attachments as $attachment) { |
| 522 |
$attachedFile = $attachment->replicate(); |
| 523 |
$attachedFile->ticket_id = $ticket->id; |
| 524 |
$attachedFile->save(); |
| 525 |
$responseData['attachments'][] = $attachedFile->file_hash; |
| 526 |
} |
| 527 |
} |
| 528 |
|
| 529 |
$responseService->createResponse($responseData, $agent, $ticket); |
| 530 |
} |
| 531 |
|
| 532 |
|
| 533 |
return [ |
| 534 |
'message' => __('Response has been added to the selected tickets', 'fluent-support') |
| 535 |
]; |
| 536 |
|
| 537 |
} |
| 538 |
|
| 539 |
public function deleteResponse(Request $request, $ticketId, $responseId) |
| 540 |
{ |
| 541 |
$ticket = Ticket::findOrFail($ticketId); |
| 542 |
$response = Conversation::findOrFail($responseId); |
| 543 |
$agent = Helper::getAgentByUserId(); |
| 544 |
|
| 545 |
$hasAllPermission = PermissionManager::currentUserCan('fst_manage_other_tickets'); |
| 546 |
|
| 547 |
if (!$hasAllPermission) { |
| 548 |
if ($ticket->agent_id != $agent->id) { |
| 549 |
return $this->sendError([ |
| 550 |
'message' => __('Sorry, You do not have permission to delete this response', 'fluent-support') |
| 551 |
]); |
| 552 |
} |
| 553 |
} |
| 554 |
|
| 555 |
Conversation::where('id', $response->id)->delete(); |
| 556 |
|
| 557 |
return [ |
| 558 |
'message' => __('Selected response has been deleted', 'fluent-support') |
| 559 |
]; |
| 560 |
|
| 561 |
} |
| 562 |
|
| 563 |
public function updateResponse(Request $request, $ticketId, $responseId) |
| 564 |
{ |
| 565 |
$data = $request->all(); |
| 566 |
|
| 567 |
$this->validate($data, [ |
| 568 |
'content' => 'required' |
| 569 |
]); |
| 570 |
|
| 571 |
$ticket = Ticket::findOrFail($ticketId); |
| 572 |
$response = Conversation::findOrFail($responseId); |
| 573 |
$agent = Helper::getAgentByUserId(); |
| 574 |
|
| 575 |
$hasAllPermission = PermissionManager::currentUserCan('fst_manage_other_tickets'); |
| 576 |
|
| 577 |
if (!$hasAllPermission) { |
| 578 |
if ($ticket->agent_id != $agent->id) { |
| 579 |
return $this->sendError([ |
| 580 |
'message' => __('Sorry, You do not have permission to delete this response', 'fluent-support') |
| 581 |
]); |
| 582 |
} |
| 583 |
} |
| 584 |
|
| 585 |
$response->content = wp_unslash(wp_kses_post($data['content'])); |
| 586 |
$response->save(); |
| 587 |
|
| 588 |
return [ |
| 589 |
'message' => __('Selected response has been updated', 'fluent-support'), |
| 590 |
'response' => $response |
| 591 |
]; |
| 592 |
} |
| 593 |
|
| 594 |
public function getLiveActivity(Request $request, $ticketId) |
| 595 |
{ |
| 596 |
$agent = Helper::getAgentByUserId(); |
| 597 |
|
| 598 |
return [ |
| 599 |
'live_activity' => TicketHelper::getActivity($ticketId, $agent->id) |
| 600 |
]; |
| 601 |
} |
| 602 |
|
| 603 |
public function removeLiveActivity(Request $request, $ticketId) |
| 604 |
{ |
| 605 |
$agent = Helper::getAgentByUserId(); |
| 606 |
|
| 607 |
return [ |
| 608 |
'result' => TicketHelper::removeFromActivities($ticketId, $agent->id), |
| 609 |
'agent_id' => $agent->id |
| 610 |
]; |
| 611 |
} |
| 612 |
|
| 613 |
public function addTag(Request $request, $ticketId) |
| 614 |
{ |
| 615 |
$ticket = Ticket::findOrFail($ticketId); |
| 616 |
|
| 617 |
$tagId = intval($request->get('tag_id')); |
| 618 |
|
| 619 |
if (!$ticket->hasTag($tagId)) { |
| 620 |
$ticket->tags()->attach($tagId, ['source_type' => 'ticket_tag']); |
| 621 |
} |
| 622 |
|
| 623 |
return [ |
| 624 |
'message' => __('Tag has been added to this ticket', 'fluent-support'), |
| 625 |
'tags' => $ticket->tags |
| 626 |
]; |
| 627 |
} |
| 628 |
|
| 629 |
public function detachTag($ticketId, $tagId) |
| 630 |
{ |
| 631 |
$ticket = Ticket::findOrFail($ticketId); |
| 632 |
$ticket->tags()->detach($tagId); |
| 633 |
|
| 634 |
return [ |
| 635 |
'message' => __('Tag has been removed from this ticket', 'fluent-support'), |
| 636 |
'tags' => $ticket->tags |
| 637 |
]; |
| 638 |
} |
| 639 |
|
| 640 |
public function changeTicketCustomer(Request $request) |
| 641 |
{ |
| 642 |
$updateCustomer = Ticket::where('id', $request->get('ticket_id')) |
| 643 |
->update(['customer_id' => $request->get('customer')]); |
| 644 |
return [ |
| 645 |
'message' => __('Customer has been updated', 'fluent-support'), |
| 646 |
'updatedCustomer' => $updateCustomer |
| 647 |
]; |
| 648 |
} |
| 649 |
|
| 650 |
public function getTicketCustomData(Request $request, $ticketId) |
| 651 |
{ |
| 652 |
if (!defined('FLUENTSUPPORTPRO')) { |
| 653 |
return [ |
| 654 |
'custom_data' => [], |
| 655 |
'rendered_fields' => [] |
| 656 |
]; |
| 657 |
} |
| 658 |
|
| 659 |
$ticket = Ticket::findOrFail($ticketId); |
| 660 |
|
| 661 |
return [ |
| 662 |
'custom_data' => (object)$ticket->customData(), |
| 663 |
'rendered_fields' => \FluentSupportPro\App\Services\CustomFieldsService::getRenderedPublicFields($ticket->customer) |
| 664 |
]; |
| 665 |
} |
| 666 |
|
| 667 |
public function syncFluentCrmTags(Request $request) |
| 668 |
{ |
| 669 |
|
| 670 |
if (!defined('FLUENTCRM')) { |
| 671 |
return $this->sendError([ |
| 672 |
'message' => __('FluentCRM is not installed', 'fluent-support') |
| 673 |
]); |
| 674 |
} |
| 675 |
|
| 676 |
$contactId = absint($request->get('contact_id')); |
| 677 |
|
| 678 |
if (!$contactId) { |
| 679 |
return $this->sendError([ |
| 680 |
'message' => __('Contact could not be found', 'fluent-support') |
| 681 |
]); |
| 682 |
} |
| 683 |
|
| 684 |
$tagIds = array_filter($request->get('tags', []), 'absint'); |
| 685 |
$canAddTags = \FluentCrm\App\Services\PermissionManager::currentUserCan('fcrm_manage_contacts'); |
| 686 |
$canAddTags = apply_filters('fluent_support/can_user_add_tags_to_customer', $canAddTags); |
| 687 |
|
| 688 |
if (!$canAddTags) { |
| 689 |
return $this->sendError([ |
| 690 |
'message' => __('Sorry you do not have permission to add contact tags', 'fluent-support') |
| 691 |
]); |
| 692 |
} |
| 693 |
|
| 694 |
$contact = \FluentCrm\App\Models\Subscriber::findOrFail($contactId); |
| 695 |
|
| 696 |
$existingTags = $contact->tags; |
| 697 |
$existingTagIds = []; |
| 698 |
foreach ($existingTags as $tag) { |
| 699 |
$existingTagIds[] = $tag->id; |
| 700 |
} |
| 701 |
$newTagIds = array_diff($tagIds, $existingTagIds); |
| 702 |
$removedTagIds = array_diff($existingTagIds, $tagIds); |
| 703 |
|
| 704 |
if ($newTagIds) { |
| 705 |
$contact->attachTags($newTagIds); |
| 706 |
} |
| 707 |
|
| 708 |
if ($removedTagIds) { |
| 709 |
$contact->detachTags($removedTagIds); |
| 710 |
} |
| 711 |
|
| 712 |
|
| 713 |
return [ |
| 714 |
'tags' => $contact->tags, |
| 715 |
'message' => __('FluentCRM contact tags has been updated', 'fluent-support') |
| 716 |
]; |
| 717 |
|
| 718 |
} |
| 719 |
} |
| 720 |
|
