fluent-support / app / Services / EmailNotification / Settings.php

Settings.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.5.4, at app/Services/EmailNotification/Settings.php

275 lines 13.6 KB

Raw Download Zip

1	<?php
2
3	namespace FluentSupport\App\Services\EmailNotification;
4
5	use FluentSupport\App\Services\Helper;
6
7	class Settings
8	{
9
10	public function getEmailSettingsKeys()
11	{
12	$key = apply_filters('fluent_support/email_setting_keys', [
13	'ticket_created_email_to_customer',
14	'ticket_replied_by_agent_email_to_customer',
15	'ticket_closed_by_agent_email_to_customer',
16	'ticket_created_email_to_admin',
17	'ticket_replied_by_customer_email_to_admin',
18	'ticket_agent_on_change'
19	]);
20	return $key;
21	}
22
23	public function get($settingsKey)
24	{
25	if ($settingsKey == 'global_business_settings') {
26	return [
27	'settings' => $this->globalBusinessSettings(),
28	'fields' => $this->getGlobalBusinessSettingsFields()
29	];
30	}
31
32	return [
33	'settings' => [],
34	'fields' => []
35	];
36	}
37
38	public function save($settingsKey, $settings)
39	{
40	if ($settingsKey == 'global_business_settings' && empty($settings['accepted_file_types'])) {
41	$settings['accepted_file_types'] = [];
42	}
43
44	return Helper::updateOption($settingsKey, $settings);
45	}
46
47	public function globalBusinessSettings($cached = true)
48	{
49	static $settings;
50
51	if($cached && $settings) {
52	return $settings;
53	}
54
55	$defaults = [
56	'portal_page_id' => '',
57	'login_message' => sprintf(__('%1sPlease login or create an account to access the Customer Support Portal%2s [fluent_support_auth]', 'fluent-support'), '<p>', '</p>'),
58	'disable_public_ticket' => 'no',
59	'accepted_file_types' => ['images', 'csv', 'documents', 'zip', 'json'],
60	'max_file_size' => 2,
61	'del_files_on_close' => 'no'
62	];
63
64	$existingSettings = Helper::getOption('global_business_settings', []);
65
66	if (!$existingSettings) {
67	$settings = $defaults;
68	return $settings;
69	}
70
71	$settings = wp_parse_args($existingSettings, $defaults);
72
73	return $settings;
74	}
75
76	private function getGlobalBusinessSettingsFields()
77	{
78
79	$mimeGroups = Helper::getMimeGroups();
80
81	$formattedMimeGroups = [];
82
83	foreach ($mimeGroups as $mimeGroup => $mime) {
84	$formattedMimeGroups[$mimeGroup] = $mime['title'];
85	}
86
87
88	$fields = [
89	'portal_page_id' => [
90	'type' => 'input-options',
91	'label' => __('Portal Page', 'fluent-support'),
92	'show_id' => true,
93	'placeholder' => __('Select Portal Page', 'fluent-support'),
94	'options' => Helper::getWPPages(),
95	'inline_help' => __('Please provide the page id where you want to show the tickets for your customers. Use shortcode <code>[fluent_support_portal]</code> in that page', 'fluent-support')
96	],
97	'login_message' => [
98	'type' => 'wp-editor',
99	'label' => __('Message for non logged in users', 'fluent-support'),
100	'inline_help' => 'Please provide message for not logged in users. You can place login shortcode too Use shortcode <code>[fluent_support_login]</code> to show built-in login form. For the user registration use this shortcode <code>[fluent_support_signup]</code> and for both form please use <code>[fluent_support_auth]</code>'
101	],
102	'disable_public_ticket' => [
103	'type' => 'inline-checkbox',
104	'true_label' => 'yes',
105	'false-label' => 'no',
106	'checkbox_label' => __('Disable Public Ticket interaction', 'fluent-support'),
107	'inline_help' => __('If you enable this then only logged in user can reply the tickets. Otherwise, url will be signed and intended user can reply without logging in', 'fluent-support')
108	],
109	'accepted_file_types' => [
110	'wrapper_class' => 'fs_half_field',
111	'type' => 'checkbox-group',
112	'label' => __('Accepted File Types', 'fluent-support'),
113	'options' => $formattedMimeGroups
114	],
115	'max_file_size' => [
116	'wrapper_class' => 'fs_half_field',
117	'type' => 'input-text',
118	'data_type' => 'number',
119	'label' => 'Max File Size (in MegaByte)',
120	],
121	'del_files_on_close' => [
122	'type' => 'inline-checkbox',
123	'true_label' => 'yes',
124	'false-label' => 'no',
125	'checkbox_label' => __('Delete all attachments on ticket close', 'fluent-support'),
126	'inline_help' => __('If you enable this then when a ticket get closed it will delete all the attachments associated with the particular ticket.', 'fluent-support')
127	]
128	];
129
130	return $fields;
131	}
132
133	public function saveBoxEmailSettings($box, $emailKey, $settings)
134	{
135	return $box->saveMeta('_email_' . $emailKey, $settings);
136	}
137
138	public function getBoxEmailSettings($box, $emailKey)
139	{
140	if (!$box) {
141	return false;
142	}
143
144	$strictSubjectKeys = apply_filters('fluent_support/strict_subjects', [
145	'ticket_replied_by_agent_email_to_customer',
146	'ticket_closed_by_agent_email_to_customer',
147	'ticket_closed_by_agent_email_to_customer'
148	]);
149
150	$settingsDefaults = [
151	'ticket_created_email_to_customer' => [
152	'key' => 'ticket_created_email_to_customer',
153	'title' => __('Ticket Created (To Customer)', 'fluent-support'),
154	'description' => __('This email will be sent when a customer submit a support ticket', 'fluent-support'),
155	'email_subject' => 'Re: {{ticket.title}} #{{ticket.id}}',
156	'default_status' => 'no'
157	],
158	'ticket_replied_by_agent_email_to_customer' => [
159	'key' => 'ticket_replied_by_agent_email_to_customer',
160	'title' => __('Replied by Agent (To Customer)', 'fluent-support'),
161	'description' => __('This email will be sent when an agent reply to a ticket', 'fluent-support'),
162	'email_subject' => 'Re: {{ticket.title}} #{{ticket.id}}',
163	'default_status' => 'yes'
164	],
165	'ticket_closed_by_agent_email_to_customer' => [
166	'key' => 'ticket_closed_by_agent_email_to_customer',
167	'title' => __('Ticket Closed by Agent (To Customer)', 'fluent-support'),
168	'description' => __('This email will be sent when an agent close a ticket', 'fluent-support'),
169	'email_subject' => 'Re: {{ticket.title}} #{{ticket.id}}',
170	'default_status' => 'yes'
171	],
172	'ticket_created_email_to_admin' => [
173	'key' => 'ticket_created_email_to_admin',
174	'title' => __('Ticket Created (To Admin)', 'fluent-support'),
175	'description' => __('This email will be sent when the business when a new ticket has been submitted', 'fluent-support'),
176	'email_subject' => 'New Ticket: {{ticket.title}} #{{ticket.id}}',
177	'default_status' => 'yes'
178	],
179	'ticket_replied_by_customer_email_to_admin' => [
180	'key' => 'ticket_replied_by_customer_email_to_admin',
181	'title' => __('Replied by Customer (To Agent/Admin)', 'fluent-support'),
182	'description' => __('This email will be sent to Assigned Agent or Admin when a customer reply to a ticket', 'fluent-support'),
183	'email_subject' => 'New Response: {{ticket.title}} #{{ticket.id}}',
184	'default_status' => 'yes'
185	],
186	'ticket_agent_on_change' => [
187	'key' => 'ticket_agent_on_change',
188	'title' => __('Ticket Agent Change (To Agent)', 'fluent-support'),
189	'description' => __('This email will be sent to newly assigned agent', 'fluent-support'),
190	'email_subject' => 'Ticket Agent Change: {{ticket.title}} #{{ticket.id}}',
191	'default_status' => 'yes'
192	]
193	];
194
195	if (!isset($settingsDefaults[$emailKey])) {
196	return false;
197	}
198
199	$savedSettings = (array)$box->getMeta('_email_' . $emailKey, []);
200
201
202	if (!$savedSettings) {
203	$savedSettings = [
204	'key' => $settingsDefaults[$emailKey]['key'],
205	'title' => $settingsDefaults[$emailKey]['title'],
206	'email_subject' => $settingsDefaults[$emailKey]['email_subject'],
207	'email_body' => $this->getDefaultEmailBody($emailKey, $box->box_type),
208	'status' => $settingsDefaults[$emailKey]['default_status'],
209	'can_edit_subject' => (in_array($emailKey, $strictSubjectKeys) && $box->box_type == 'email') ? 'no' : 'yes'
210	];
211
212	if ($box->box_type == 'email' && in_array($emailKey, $strictSubjectKeys)) {
213	$savedSettings['email_subject'] = 'Re: {{ticket.title}}';
214	$savedSettings['can_edit_subject'] = 'no';
215	}
216
217	return $savedSettings;
218	}
219
220	$savedSettings['key'] = $settingsDefaults[$emailKey]['key'];
221	$savedSettings['title'] = $settingsDefaults[$emailKey]['title'];
222	$savedSettings['description'] = $settingsDefaults[$emailKey]['description'];
223
224	if ($box->box_type == 'email' && in_array($emailKey, $strictSubjectKeys)) {
225	$savedSettings['email_subject'] = 'Re: {{ticket.title}}';
226	$savedSettings['can_edit_subject'] = 'no';
227	}
228
229	if (empty($savedSettings['email_subject'])) {
230	$savedSettings['email_subject'] = $settingsDefaults[$emailKey]['email_subject'];
231	}
232
233	if (empty($savedSettings['status'])) {
234	$savedSettings['status'] = $settingsDefaults[$emailKey]['default_status'];
235	}
236
237	if (empty($savedSettings['email_body'])) {
238	$savedSettings['email_body'] = $this->getDefaultEmailBody($emailKey, $box->box_type);
239	}
240
241	return $savedSettings;
242	}
243
244	private function getDefaultEmailBody($emailKey, $type = 'web')
245	{
246	if ($emailKey == 'ticket_created_email_to_customer') {
247	if ($type == 'web') {
248	return '<p>Hi <strong><em>{{customer.full_name}}</em>,</strong></p><p>Your request (<a href="{{ticket.public_url}}">#{{ticket.id}}</a>) has been received, and is being reviewed by our support staff.</p><p>To add additional comments, follow the link below:</p><h4><a href="{{ticket.public_url}}">View Ticket</a></h4><p> </p><p>or follow this link: {{ticket.public_url}}</p><hr /><p>{{business.name}}</p>';
249	} else {
250	return '<p>Hi <strong><em>{{customer.full_name}}</em>,</strong></p><p>Your request has been received, and is being reviewed by our support staff.</p><p>Our support staff will reply back to you soon</p>';
251	}
252	} else if ($emailKey == 'ticket_replied_by_agent_email_to_customer') {
253	if ($type == 'web') {
254	return '<p>Hi <strong><em>{{customer.full_name}}</em>,</strong></p><p>An agent just replied to your ticket "<strong>{{ticket.title}}</strong>" (<a href="{{ticket.public_url}}">#{{ticket.id}}</a>). To view his reply or add additional comments, click the button below:</p><h4><a href="{{ticket.public_url}}">View Ticket</a></h4><p>or follow this link: {{ticket.public_url}}</p><hr /><p>Regards,<br />{{business.name}}</p>';
255	} else {
256	return '{{response.full_content}}<p>Regards,<br />{{agent.full_name}}</p>';
257	}
258	} else if ($emailKey == 'ticket_closed_by_agent_email_to_customer') {
259	if ($type == 'web') {
260	return '<p>Hi <strong><em>{{customer.full_name}},</strong></p><p>Your ticket - {{ticket.title}}</p><p>We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reopen the ticket (<a href="{{ticket.public_url}}">#{{ticket.id}}</a>)</p><p>Regards,<br />{{business.name}}</p>';
261	} else {
262	return '<p>Hi <strong><em>{{customer.full_name}},</strong></p><p>Your ticket - {{ticket.title}}</p><p>We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please feel free to reply back.<p>Regards,<br />{{business.name}}</p>';
263	}
264	} else if ($emailKey == 'ticket_created_email_to_admin') {
265	return '<p>A new ticket (<a href="{{ticket.admin_url}}">{{ticket.title}}</a>) as been submitted by {{customer.full_name}}</p><h4>Ticket Body</h4><p>{{ticket.content}}</p><p><b><a href="{{ticket.admin_url}}">View Ticket</a></b></p>';
266	} else if ($emailKey == 'ticket_replied_by_customer_email_to_admin') {
267	return '<p>A new response has been added to "<a href="{{ticket.admin_url}}">{{ticket.title}}</a>" by {{customer.full_name}}</p><h4>Response Body</h4><p>{{response.content}}</p><p><b><a href="{{ticket.admin_url}}">View Ticket</a></b></p>';
268	} else if($emailKey == 'ticket_agent_on_change') {
269	return '<p>Hi <strong><em>{{agent.full_name}}</em>,</strong></p><p>Ticket "<a href="{{ticket.admin_url}}">#{{ticket.id}}</a>" assigned to you.</p>';
270	}
271
272	return '';
273	}
274	}
275