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<?php |
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|
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namespace FluentSupport\App\Services\Integrations\FluentForm; |
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|
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use FluentForm\App\Services\Integrations\IntegrationManager; |
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use FluentForm\Framework\Foundation\Application; |
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use FluentSupport\App\App; |
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use FluentSupport\App\Models\Attachment; |
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use FluentSupport\App\Models\Customer; |
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use FluentSupport\App\Models\MailBox; |
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use FluentSupport\App\Models\Product; |
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use FluentSupport\App\Models\Ticket; |
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use FluentSupport\Framework\Support\Arr; |
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|
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class FeedIntegration extends IntegrationManager |
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{ |
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|
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public $hasGlobalMenu = false; |
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|
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public $disableGlobalSettings = 'yes'; |
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|
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public function __construct(Application $app) |
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{ |
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parent::__construct( |
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$app, |
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'FluentSupport', |
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'fluent_support', |
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'_fluentsupport_settings', |
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'fluentform_fluentsupport_feed', |
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16 |
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); |
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|
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$app = App::getInstance(); |
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|
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$assets = $app['url.assets']; |
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|
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$this->logo = $assets.'/images/fluent-support-color-logo.png'; |
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|
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$this->description = __('Create Support Ticket From Your Form Submission in FluentSupport', 'fluentform'); |
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|
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$this->registerAdminHooks(); |
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|
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add_filter('fluentform_notifying_async_fluent_support', '__return_false'); |
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|
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} |
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|
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public function pushIntegration($integrations, $formId) |
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{ |
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$integrations[$this->integrationKey] = [ |
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'title' => $this->title . ' Integration', |
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'logo' => $this->logo, |
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'is_active' => $this->isConfigured(), |
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'configure_title' => __('Configuration required!', 'fluentform'), |
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'global_configure_url' => '#', |
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'configure_message' => __('FluentSupport is not configured yet! Please configure your FluentSupport api first', 'fluentform'), |
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'configure_button_text' => __('Set FluentSupport', 'fluentform') |
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]; |
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return $integrations; |
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} |
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|
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public function getIntegrationDefaults($settings, $formId) |
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{ |
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return [ |
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'name' => '', |
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'first_name' => '', |
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'last_name' => '', |
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'email' => '', |
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'list_id' => '', // this is the business ID |
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'ticket_title' => '', |
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'ticket_body' => '', |
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'client_priority' => '', |
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'attachments' => '', |
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'product_id' => '', |
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'product_id_selection_type' => 'simple', |
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'product_routers' => [], |
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'customer_other_fields' => [ |
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[ |
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'item_value' => '', |
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'label' => '' |
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] |
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], |
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'conditionals' => [ |
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'conditions' => [], |
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'status' => false, |
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'type' => 'all' |
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], |
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'enabled' => true |
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]; |
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} |
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|
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public function getSettingsFields($settings, $formId) |
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{ |
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$fieldOptions = []; |
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foreach (Customer::mappables() as $key => $column) { |
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$fieldOptions[$key] = $column; |
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} |
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return [ |
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'fields' => [ |
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[ |
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'key' => 'name', |
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'label' => __('Feed Name', 'fluentform'), |
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'required' => true, |
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'placeholder' => __('Your Feed Name', 'fluentform'), |
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'component' => 'text' |
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], |
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[ |
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'key' => 'list_id', |
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'label' => __('Business', 'fluentform'), |
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'placeholder' => __('Select Business', 'fluentform'), |
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'tips' => __('Select the Business you would like to add your Support Ticket to.', 'fluentform'), |
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'component' => 'select', |
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'required' => true, |
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'options' => $this->geMailBoxes(), |
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], |
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[ |
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'key' => 'product_id', |
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'require_list' => false, |
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'label' => __('Product', 'fluentform'), |
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'placeholder' => __('Select Support Product', 'fluentform'), |
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'component' => 'selection_routing', |
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'simple_component' => 'select', |
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'routing_input_type' => 'select', |
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'routing_key' => 'product_id_selection_type', |
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'settings_key' => 'product_routers', |
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'is_multiple' => false, |
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'labels' => [ |
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'choice_label' => __('Enable Dynamic Product Selection', 'fluentform'), |
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'input_label' => '', |
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'input_placeholder' => __('Set Product', 'fluentform') |
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], |
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'options' => $this->getProducts() |
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], |
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[ |
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'key' => 'ticket_title', |
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'require_list' => false, |
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'label' => __('Ticket Title', 'fluentform'), |
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'placeholder' => __('Ticket Title', 'fluentform'), |
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'component' => 'value_text' |
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], |
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[ |
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'key' => 'ticket_content', |
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'require_list' => false, |
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'label' => __('Ticket Content', 'fluentform'), |
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'placeholder' => __('Ticket Content', 'fluentform'), |
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'component' => 'value_textarea' |
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], |
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[ |
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'key' => 'ticket_attachments', |
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'require_list' => false, |
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'label' => __('Ticket Attachments', 'fluentform'), |
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'Placeholder' => __('Ticket Attachments', 'fluentform'), |
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'tips' => __('Please input your file upload or image upload field shortcode here', 'fluentform'), |
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'component' => 'value_text' |
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], |
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[ |
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'key' => 'client_priority', |
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'require_list' => false, |
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'label' => __('Ticket Priority', 'fluentform'), |
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'Placeholder' => __('Ticket Priority', 'fluentform'), |
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'tips' => __('Make sure form field values match with Fluent Support priorities', 'fluentform'), |
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'component' => 'value_text' |
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], |
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$this->getCustomField(), //Getting Fluent Support Custom Field To Map |
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[ |
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'component' => 'html_info', |
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'html_info' => __('<h4>Please provide the ticket provider info. If user is logged in then it will use that info. For Public users you can set your customer info</h4>', 'fluentform') |
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], |
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[ |
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'key' => 'CustomerFields', |
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'require_list' => false, |
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'label' => __('Customer Data', 'fluentform'), |
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'tips' => __('Please Map Your Customer Data for this form. If your customer already logged in you can leave this', 'fluentform'), |
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'component' => 'map_fields', |
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'field_label_remote' => __('Support Customer Field', 'fluentform'), |
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'field_label_local' => __('Form Field', 'fluentform'), |
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'primary_fileds' => [ |
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[ |
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'key' => 'email', |
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'label' => __('Email Address', 'fluentform'), |
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'required' => true, |
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'input_options' => 'emails' |
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], |
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[ |
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'key' => 'first_name', |
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'label' => __('First Name', 'fluentform') |
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], |
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[ |
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'key' => 'last_name', |
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'label' => __('Last Name', 'fluentform') |
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] |
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] |
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], |
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[ |
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'key' => 'customer_other_fields', |
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'require_list' => false, |
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'label' => __('Customer Other Fields', 'fluentform'), |
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'tips' => 'Select which Fluent Forms fields pair with their<br /> respective Fluent Support fields.', |
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'field_label_remote' => __('Fluent Support Field', 'fluentform'), |
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'field_label_local' => __('Form Field', 'fluentform'), |
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'component' => 'dropdown_many_fields', |
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'options' => $fieldOptions |
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], |
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], |
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'button_require_list' => false, |
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'integration_title' => $this->title |
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]; |
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} |
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|
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private function geMailBoxes() |
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{ |
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$items = MailBox::all(); |
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$formattedItems = []; |
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foreach ($items as $item) { |
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$formattedItems[strval($item->id)] = $item->name; |
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} |
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return $formattedItems; |
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} |
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|
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private function getProducts() |
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{ |
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$products = Product::all(); |
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$formattedProducts = []; |
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foreach ($products as $product) { |
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$formattedProducts[strval($product->id)] = $product->title; |
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} |
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return $formattedProducts; |
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} |
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|
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private function getCustomField() |
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{ |
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$customFields = apply_filters('fluent_support/ticket_custom_fields', []); |
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$fieldToExclude = apply_filters('fluent_support/custom_field_types', []); |
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|
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if(empty($customFields)){ |
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return[ |
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'component' => 'html_info', |
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'html_info' => __('', 'fluentform') |
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]; |
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} |
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|
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$fields = []; |
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foreach ($customFields as $customFieldKey=>$customFieldValue) { |
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|
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if(in_array($customFieldValue['type'], array_keys($fieldToExclude))){ |
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unset($customFieldValue); |
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} |
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|
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$fields[] = [ |
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'key' => $customFieldValue['slug'], |
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'label' => __($customFieldValue['label'], 'fluentform') |
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]; |
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} |
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|
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$fields = array_map('array_filter', $fields); |
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$fields = array_filter( $fields ); |
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|
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return $customFieldsMapping = [ |
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'key' => 'TicketCustomFields', |
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'require_list' => false, |
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'label' => __('Ticket Custom Fields', 'fluentform'), |
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'tips' => __('Please Map Your Ticket Custom Field Data for this form.', 'fluentform'), |
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'component' => 'map_fields', |
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'field_label_remote' => __('Fluent Support Custom Field', 'fluentform'), |
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'field_label_local' => __('Form Field', 'fluentform'), |
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'primary_fileds' => $fields |
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]; |
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} |
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|
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public function getMergeFields($list, $listId, $formId) |
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{ |
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return []; |
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} |
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|
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public function notify($feed, $formData, $entry, $form) |
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{ |
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$data = $feed['processedValues']; |
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|
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|
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if (!empty($data['email']) && !is_email($data['email'])) { |
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$data['email'] = Arr::get($formData, $data['email']); |
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} |
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|
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$ticketCustomField = array_filter($data, function($key) { |
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return strpos($key, 'cf_') === 0; |
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}, ARRAY_FILTER_USE_KEY); |
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|
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$customFields = apply_filters('fluent_support/ticket_custom_fields', []); |
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|
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foreach($customFields as $key=>$value){ |
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$type = [$key=>$value][$key]['type']; |
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$slug = [$key=>$value][$key]['slug']; |
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$type=='checkbox' && array_key_exists($slug, $ticketCustomField) ? |
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$ticketCustomField[$slug] = explode(',', Arr::get($ticketCustomField, $slug)) : $ticketCustomField; |
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} |
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|
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$ticketData = [ |
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'product_source' => 'local', |
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'mailbox_id' => Arr::get($data, 'list_id'), |
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'title' => sanitize_text_field(wp_unslash(Arr::get($data, 'ticket_title'))), |
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'content' => wp_unslash(wp_kses_post(Arr::get($data, 'ticket_content'))), |
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'attachments' => sanitize_text_field(Arr::get($data, 'ticket_attachments')), |
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'client_priority' => strtolower(sanitize_text_field(Arr::get($data, 'client_priority'))), |
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'priority' => strtolower(sanitize_text_field(Arr::get($data, 'client_priority'))), |
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'custom_fields' => $ticketCustomField, |
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'source' => 'web' |
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]; |
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|
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$selectedProductArray = (array) $this->getSelectedTagIds($data, $formData, 'product_id', 'product_id_selection_type', 'product_routers'); |
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|
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if($selectedProductArray) { |
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$selectedProduct = $selectedProductArray[0]; |
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$ticketData['product_id'] = $selectedProduct; |
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} |
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|
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$customerData = Arr::only($data, ['first_name', 'last_name', 'email']); |
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|
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foreach (Arr::get($data, 'customer_other_fields') as $field) { |
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if ($field['item_value']) { |
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$customerData[$field['label']] = $field['item_value']; |
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} |
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} |
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|
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|
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$user = get_user_by('ID', get_current_user_id()); |
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|
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if(!$user) { |
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$user = get_user_by('email', $customerData['email']); |
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} |
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|
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if($user) { |
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$customerData['email'] = $user->user_email; |
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$customerData['user_id'] = $user->ID; |
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} |
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|
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if(empty($customerData['email'])) { |
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do_action('ff_log_data', [ |
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'title' => $feed['settings']['name'], |
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'status' => 'failed', |
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'description' => __('Support ticket creation failed, because no valid customer email found', 'fluentform'), |
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'parent_source_id' => $form->id, |
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'source_id' => $entry->id, |
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'component' => $this->integrationKey, |
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'source_type' => 'submission_item' |
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]); |
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return false; |
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} |
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|
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$customerData['last_ip_address'] = $entry->ip; |
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|
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$customer = Customer::maybeCreateCustomer($customerData); |
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|
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$ticketData['customer_id'] = $customer->id; |
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|
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$ticketData = apply_filters('fluent_support/create_ticket_data', $ticketData, $customer); |
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do_action('fluent_support/before_ticket_create', $ticketData, $customer); |
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|
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$ticket = Ticket::create($ticketData); |
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|
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if(defined('FLUENTSUPPORTPRO') && !empty($ticketData['custom_fields'])) { |
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$ticket->syncCustomFields($ticketData['custom_fields']); |
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$ticket->custom_fields = $ticket->customData(); |
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} |
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|
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do_action('fluent_support/ticket_created', $ticket, $customer); |
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|
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do_action('ff_log_data', [ |
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'title' => $feed['settings']['name'], |
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'status' => 'success', |
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'description' => __('Support ticket has been created at Fluent Support. Ticket ID: '.$ticket->id, 'fluentform'), |
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'parent_source_id' => $form->id, |
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'source_id' => $entry->id, |
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'component' => $this->integrationKey, |
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'source_type' => 'submission_item' |
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]); |
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|
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if($ticketData['attachments']) { |
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$attachments = explode(',', $ticketData['attachments']); |
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|
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foreach ($attachments as $attachment){ |
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$fileName = explode('/', $attachment); |
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$fileName = end($fileName); |
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Attachment::create( |
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[ |
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'ticket_id' => $ticket->id, |
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'file_path' => esc_url($attachment), |
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'full_url' => esc_url($attachment), |
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'title' => $fileName, |
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'person_id' => $customer->id |
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] |
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); |
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} |
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$ticket->load($attachments); |
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} |
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|
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return true; |
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} |
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|
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public function isConfigured() |
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{ |
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return true; |
| 401 |
} |
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|
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public function isEnabled() |
| 404 |
{ |
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return true; |
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} |
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|
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} |
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|
