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<?php |
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|
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namespace FluentSupport\App\Services; |
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|
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use FluentSupport\App\App; |
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use FluentSupport\App\Models\Agent; |
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use FluentSupport\App\Models\Customer; |
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use FluentSupport\App\Models\MailBox; |
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use FluentSupport\App\Models\Meta; |
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use FluentSupport\App\Models\Person; |
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use FluentSupport\App\Services\EmailNotification\Settings; |
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use FluentSupport\Framework\Support\Arr; |
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|
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/** |
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* Helper - REST API Helper Class |
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* |
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* App helper for REST API |
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* |
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* @package FluentSupport\App\Services |
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* |
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* @version 1.0.0 |
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*/ |
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class Helper |
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{ |
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public static function FluentSupport($module = null) |
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{ |
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return App::getInstance($module); |
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} |
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|
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/** |
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* Get agent information by user id |
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* The function will get user id as parameter or get id from session and return agent information |
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* @param null $userId |
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* @return false |
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*/ |
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public static function getAgentByUserId($userId = null) |
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{ |
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if ($userId === null) { |
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$userId = get_current_user_id(); |
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} |
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if (!$userId) { |
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return false; |
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} |
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|
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return Agent::where('user_id', $userId)->first(); |
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} |
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|
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/** |
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* This function will return the list of ticket priorities list for customer |
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* |
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* @return mixed |
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*/ |
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public static function customerTicketPriorities() |
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{ |
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return apply_filters('fluent_support/customer_ticket_priorities', [ |
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'normal' => __('Normal', 'fluent-support'), |
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'medium' => __('Medium', 'fluent-support'), |
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'critical' => __('Critical', 'fluent-support') |
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]); |
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} |
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|
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/** |
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* This function will return the list of ticket priorities list for Admin |
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* |
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* @return mixed |
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*/ |
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public static function adminTicketPriorities() |
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{ |
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return apply_filters('fluent_support/admin_ticket_priorities', [ |
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'normal' => __('Normal', 'fluent-support'), |
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'medium' => __('Medium', 'fluent-support'), |
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'critical' => __('Critical', 'fluent-support') |
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]); |
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} |
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|
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|
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/** |
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* This function will return ticket status group |
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* |
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* @return mixed |
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*/ |
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public static function ticketStatusGroups() |
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{ |
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return apply_filters('fluent_support/ticket_status_groups', [ |
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'open' => ['new', 'active'], |
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'active' => ['active'], |
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'closed' => ['closed'], |
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'new' => ['new'], |
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'all' => [] |
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]); |
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} |
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|
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/** |
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* This function will return ticket status list |
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* |
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* @return mixed |
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*/ |
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public static function ticketStatuses() |
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{ |
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return apply_filters('fluent_support/ticket_statuses', [ |
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'new' => __('New', 'fluent-support'), |
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'active' => __('Active', 'fluent-support'), |
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'closed' => __('Closed', 'fluent-support'), |
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]); |
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} |
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|
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public static function getTkStatusesByGroupName($groupName) |
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{ |
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$groups = self::ticketStatusGroups(); |
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return Arr::get($groups, $groupName, []); |
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} |
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|
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public static function ticketAcceptedFileMiles() |
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{ |
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$groups = self::getMimeGroups(); |
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$globalSettings = (new Settings())->globalBusinessSettings(); |
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|
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if (empty($globalSettings['accepted_file_types'])) { |
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return apply_filters('fluent_support/accepted_ticket_mimes', []); |
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} |
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|
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$mimes = []; |
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$typesGroups = Arr::only($groups, $globalSettings['accepted_file_types']); |
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foreach ($typesGroups as $mimesGroup) { |
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$mimes = array_merge($mimes, $mimesGroup['mimes']); |
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} |
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|
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return apply_filters('fluent_support/accepted_ticket_mimes', $mimes); |
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} |
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|
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public static function getAcceptedMimeHeadings() |
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{ |
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$groups = self::getMimeGroups(); |
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$globalSettings = (new Settings())->globalBusinessSettings(); |
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|
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if (empty($globalSettings['accepted_file_types'])) { |
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return []; |
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} |
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|
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$mimeNames = []; |
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$typesGroups = Arr::only($groups, $globalSettings['accepted_file_types']); |
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foreach ($typesGroups as $mimesGroup) { |
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$mimeNames[] = $mimesGroup['title']; |
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} |
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|
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return $mimeNames; |
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} |
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|
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public static function getFileUploadMessage() |
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{ |
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$mimeHeadings = self::getAcceptedMimeHeadings(); |
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$settings = (new Settings())->globalBusinessSettings(); |
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$maxFileSize = absint($settings['max_file_size']); |
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|
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return sprintf(__('Supported Types: %s and max file size: %dMB', 'fluent-support'), implode(', ', $mimeHeadings), $maxFileSize); |
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} |
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|
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public static function getMimeGroups() |
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{ |
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return [ |
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'images' => [ |
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'title' => __('Photos', 'fluent-support'), |
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'mimes' => [ |
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'image/gif', |
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'image/ief', |
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'image/jpeg', |
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'image/webp', |
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'image/pjpeg', |
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'image/ktx', |
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'image/png' |
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] |
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], |
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'csv' => [ |
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'title' => __('CSV', 'fluent-support'), |
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'mimes' => [ |
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'application/csv', |
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'application/txt', |
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'text/csv', |
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'text/plain', |
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'text/comma-separated-values', |
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'text/anytext', |
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] |
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], |
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'documents' => [ |
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'title' => __('PDF/Docs', 'fluent-support'), |
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'mimes' => [ |
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'application/excel', |
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'application/vnd.ms-excel', |
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'application/vnd.msexcel', |
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'application/octet-stream', |
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'application/pdf', |
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'application/msword', |
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'application/vnd.openxmlformats-officedocument.wordprocessingml.document' |
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] |
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], |
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'zip' => [ |
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'title' => __('Zip', 'fluent-support'), |
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'mimes' => [ |
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'application/zip' |
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] |
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], |
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'json' => [ |
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'title' => __('JSON', 'fluent-support'), |
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'mimes' => [ |
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'application/json', |
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'application/jsonml+json' |
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] |
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] |
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]; |
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} |
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|
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/** |
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* getOption method will return settings using key |
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* This method will get key as parameter, fetch data from database, beautify the data and return |
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* @param $key |
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* @param string $default |
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* @return mixed|string |
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*/ |
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public static function getOption($key, $default = '') |
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{ |
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//Get settings from meta table using the key |
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$data = Meta::where('object_type', 'option') |
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->where('key', $key) |
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->first(); |
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|
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if ($data) { |
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$value = maybe_unserialize($data->value); |
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if ($value) { |
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return $value; |
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} |
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} |
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|
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return $default; |
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} |
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|
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/** |
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* updateOption method will update or insert settings |
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* This method will get key and value as parameter, check exists or not. If exist update value by key, else insert value for the key |
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* @param $key |
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* @param $value |
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* @return mixed |
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*/ |
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public static function updateOption($key, $value) |
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{ |
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//Get settings from meta table using the key |
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$data = Meta::where('object_type', 'option') |
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->where('key', $key) |
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->first(); |
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|
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//If data is available, update existing data and return |
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if ($data) { |
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return Meta::where('id', $data->id) |
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->update([ |
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'value' => maybe_serialize($value) |
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]); |
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} |
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|
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//If newly submit, create new record and return |
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return Meta::insert([ |
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'object_type' => 'option', |
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'key' => $key, |
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'value' => maybe_serialize($value) |
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]); |
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} |
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|
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/** |
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* getIntegrationOption method will return the integration settings by integration key |
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* @param $key |
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* @param string $default |
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* @return mixed|string |
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*/ |
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public static function getIntegrationOption($key, $default = '') |
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{ |
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$data = Meta::where('object_type', 'integration_settings') |
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->where('key', $key) |
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->first(); |
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|
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if ($data) { |
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$value = maybe_unserialize($data->value); |
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if ($value) { |
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return $value; |
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} |
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} |
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|
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return $default; |
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} |
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|
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/** |
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* updateIntegrationOption method will update existing settings or create new settings by integration key |
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* @param $key |
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* @param $value |
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* @return mixed |
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*/ |
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public static function updateIntegrationOption($key, $value) |
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{ |
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$data = Meta::where('object_type', 'integration_settings') |
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->where('key', $key) |
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->first(); |
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|
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if ($data) { |
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return Meta::where('id', $data->id) |
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->update([ |
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'value' => maybe_serialize($value) |
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]); |
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} |
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|
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return Meta::insert([ |
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'object_type' => 'integration_settings', |
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'key' => $key, |
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'value' => maybe_serialize($value) |
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]); |
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} |
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|
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public static function getTicketViewUrl($ticket) |
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{ |
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$baseUrl = self::getPortalBaseUrl(); |
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|
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return $baseUrl . '/#/ticket/' . $ticket->id . '/view'; |
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} |
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|
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public static function getTicketViewSignedUrl($ticket) |
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{ |
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if (!self::isPublicSignedTicketEnabled()) { |
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return self::getTicketViewUrl($ticket); |
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} |
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|
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$baseUrl = self::getPortalBaseUrl(); |
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|
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$baseUrl = add_query_arg([ |
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'fs_view' => 'ticket', |
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'support_hash' => $ticket->hash, |
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'ticket_id' => $ticket->id |
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], $baseUrl); |
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|
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return $baseUrl . '#/ticket/' . $ticket->id . '/view'; |
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} |
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|
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public static function isPublicSignedTicketEnabled() |
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{ |
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$businessSettings = self::getBusinessSettings(); |
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|
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return (Arr::get($businessSettings, 'disable_public_ticket') != 'yes'); |
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} |
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|
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public static function getTicketAdminUrl($ticket) |
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{ |
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$baseUrl = self::getPortalAdminBaseUrl(); |
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return $baseUrl . 'tickets/' . $ticket->id . '/view'; |
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} |
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|
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/** |
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* getPortalBaseUrl will get the portal page id and return link of the page |
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* @return mixed |
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*/ |
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public static function getPortalBaseUrl() |
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{ |
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$businessSettings = self::getBusinessSettings(); |
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$baseUrl = get_permalink($businessSettings['portal_page_id']); |
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$baseUrl = rtrim($baseUrl, '/\\'); |
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return apply_filters('fluent_support/portal_base_url', $baseUrl); |
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} |
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|
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public static function getPortalAdminBaseUrl() |
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{ |
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return apply_filters('fluent_support/portal_admin_base_url', admin_url('admin.php?page=fluent-support/#/')); |
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} |
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|
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public static function getBusinessSettings() |
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{ |
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static $settings; |
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|
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if ($settings) { |
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return $settings; |
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} |
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|
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$settings = (new Settings())->globalBusinessSettings(); |
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|
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return $settings; |
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} |
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|
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public static function getTicketMeta($ticketId, $key, $default = '') |
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{ |
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$data = Meta::where('object_type', 'ticket_meta') |
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->where('key', $key) |
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->where('object_id', $ticketId) |
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->first(); |
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|
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if ($data) { |
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$value = maybe_unserialize($data->value); |
| 390 |
if ($value) { |
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return $value; |
| 392 |
} |
| 393 |
} |
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|
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return $default; |
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} |
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|
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public static function updateTicketMeta($ticketId, $key, $value) |
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{ |
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$data = Meta::where('object_type', 'ticket_meta') |
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->where('key', $key) |
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->where('object_id', $ticketId) |
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->first(); |
| 404 |
|
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if ($data) { |
| 406 |
return Meta::where('id', $data->id) |
| 407 |
->update([ |
| 408 |
'value' => maybe_serialize($value) |
| 409 |
]); |
| 410 |
} |
| 411 |
|
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return Meta::insert([ |
| 413 |
'object_type' => 'ticket_meta', |
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'object_id' => $ticketId, |
| 415 |
'key' => $key, |
| 416 |
'value' => maybe_serialize($value) |
| 417 |
]); |
| 418 |
} |
| 419 |
|
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public static function getWPPages() |
| 421 |
{ |
| 422 |
$pages = (self::FluentSupport())->app->db |
| 423 |
->table('posts') |
| 424 |
->select(['ID', 'post_title']) |
| 425 |
->where('post_type', 'page') |
| 426 |
->where('post_status', 'publish') |
| 427 |
->orderBy('ID', 'DESC') |
| 428 |
->get(); |
| 429 |
$formattedPages = []; |
| 430 |
foreach ($pages as $page) { |
| 431 |
$formattedPages[] = [ |
| 432 |
'id' => strval($page->ID), |
| 433 |
'title' => $page->post_title |
| 434 |
]; |
| 435 |
} |
| 436 |
return $formattedPages; |
| 437 |
} |
| 438 |
|
| 439 |
public static function getDefaultMailBox() |
| 440 |
{ |
| 441 |
$mailbox = MailBox::where('is_default', 'yes')->first(); |
| 442 |
|
| 443 |
if ($mailbox) { |
| 444 |
return $mailbox; |
| 445 |
} |
| 446 |
|
| 447 |
return MailBox::orderBy('id', 'ASC')->first(); |
| 448 |
} |
| 449 |
|
| 450 |
public static function getCurrentAgent() |
| 451 |
{ |
| 452 |
return Agent::where('user_id', get_current_user_id())->first(); |
| 453 |
} |
| 454 |
|
| 455 |
public static function getCurrentCustomer() |
| 456 |
{ |
| 457 |
return Customer::where('user_id', get_current_user_id())->first(); |
| 458 |
} |
| 459 |
|
| 460 |
public static function getCurrentPerson() |
| 461 |
{ |
| 462 |
return Person::where('user_id', get_current_user_id())->first(); |
| 463 |
} |
| 464 |
|
| 465 |
public static function getFluentCRMTagConfig() |
| 466 |
{ |
| 467 |
if (!defined('FLUENTCRM')) { |
| 468 |
return [ |
| 469 |
'can_add_tags' => false, |
| 470 |
'tags' => [], |
| 471 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/fluentcrm-logo.svg', |
| 472 |
'icon' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/fluent-crm-icon.png', |
| 473 |
]; |
| 474 |
} |
| 475 |
|
| 476 |
$canAddTags = \FluentCrm\App\Services\PermissionManager::currentUserCan('fcrm_manage_contacts'); |
| 477 |
|
| 478 |
$canAddTags = apply_filters('fluent_support/can_user_add_tags_to_customer', $canAddTags); |
| 479 |
$crmTags = []; |
| 480 |
if ($canAddTags) { |
| 481 |
$crmTags = \FluentCrm\App\Models\Tag::select(['id', 'title'])->orderBy('title', 'ASC')->get(); |
| 482 |
} |
| 483 |
|
| 484 |
return [ |
| 485 |
'can_add_tags' => $canAddTags, |
| 486 |
'tags' => $crmTags, |
| 487 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/fluentcrm-logo.svg', |
| 488 |
'icon' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/fluent-crm-icon.png', |
| 489 |
]; |
| 490 |
|
| 491 |
} |
| 492 |
|
| 493 |
/** |
| 494 |
* getFluentCrmContactData method will get information from fluent crm using user email |
| 495 |
* @param $customer |
| 496 |
* @return array|false |
| 497 |
*/ |
| 498 |
public static function getFluentCrmContactData($customer) |
| 499 |
{ |
| 500 |
if (!defined('FLUENTCRM')) { |
| 501 |
return false; |
| 502 |
} |
| 503 |
//Get contact info from FluentCRM using customer email |
| 504 |
$contact = \FluentCrmApi('contacts')->getContactByUserRef($customer->email); |
| 505 |
if ($contact) { |
| 506 |
$tags = $contact->tags; |
| 507 |
$urlBase = apply_filters('fluentcrm_menu_url_base', admin_url('admin.php?page=fluentcrm-admin#/')); |
| 508 |
$crmProfileUrl = $urlBase . 'subscribers/' . $contact->id; |
| 509 |
|
| 510 |
//Return contact data |
| 511 |
return [ |
| 512 |
'id' => $contact->id, |
| 513 |
'first_name' => $contact->first_name, |
| 514 |
'last_name' => $contact->last_name, |
| 515 |
'full_name' => $contact->full_name, |
| 516 |
'name_mismatch' => $contact->full_name != $customer->full_name, |
| 517 |
'tags' => $tags, |
| 518 |
'status' => $contact->status, |
| 519 |
'stats' => $contact->stats(), |
| 520 |
'view_url' => $crmProfileUrl |
| 521 |
]; |
| 522 |
} |
| 523 |
|
| 524 |
return false; |
| 525 |
} |
| 526 |
} |
| 527 |
|
