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Fluent Support – Helpdesk & Customer Support Ticket System / 2.1.0
Fluent Support – Helpdesk & Customer Support Ticket System v2.1.0
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fluent-support / app / Models / Attachment.php

Attachment.php in Fluent Support – Helpdesk & Customer Support Ticket System 2.1.0, at app/Models/Attachment.php

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1 <?php
2
3 namespace FluentSupport\App\Models;
4
5 use FluentSupport\App\Services\Helper;
6
7 class Attachment extends Model
8 {
9 protected $table = 'fs_attachments';
10
11 protected $hidden = ['full_url', 'file_path'];
12
13 protected $appends = ['secureUrl'];
14
15 /**
16 * The attributes that are mass assignable.
17 *
18 * @var array
19 */
20 protected $fillable = [
21 'ticket_id',
22 'person_id',
23 'conversation_id',
24 'file_type',
25 'file_path',
26 'full_url',
27 'title',
28 'driver',
29 'file_size',
30 'status',
31 'settings'
32 ];
33
34 public static function boot()
35 {
36 parent::boot();
37
38 static::creating(function ($model) {
39 $uid = wp_generate_uuid4();
40 $model->file_hash = md5($uid . wp_rand(0, 1000));
41 });
42 }
43
44 /**
45 * Delete a collection of attachments — physical files first, then DB records.
46 * Handles local files and fires the remote-driver hook for cloud-stored files.
47 * Optionally removes the ticket upload directory after files are purged.
48 *
49 * @param \FluentSupport\Framework\Database\Orm\Collection|array $attachments
50 * @param int|null $ticketId When provided, removes the ticket_{id} upload directory.
51 */
52 public static function purgeAttachments($attachments, $ticketId = null)
53 {
54 foreach ($attachments as $attachment) {
55 if ($attachment->driver && $attachment->driver !== 'local') {
56 do_action('fluent_support/delete_remote_attachment_' . $attachment->driver, $attachment);
57 } elseif ($attachment->file_path && file_exists($attachment->file_path)) {
58 wp_delete_file($attachment->file_path);
59 }
60 }
61
62 if ($ticketId) {
63 $uploadDir = wp_upload_dir();
64 $ticketDir = $uploadDir['basedir'] . '/' . FLUENT_SUPPORT_UPLOAD_DIR . '/ticket_' . $ticketId;
65 if (is_dir($ticketDir)) {
66 if (!class_exists('\WP_Filesystem_Direct')) {
67 require_once ABSPATH . 'wp-admin/includes/class-wp-filesystem-base.php';
68 require_once ABSPATH . 'wp-admin/includes/class-wp-filesystem-direct.php';
69 }
70 (new \WP_Filesystem_Direct(false))->rmdir($ticketDir, true);
71 }
72 }
73 }
74
75 public function setSettingsAttribute($settings)
76 {
77 $this->attributes['settings'] = \maybe_serialize($settings);
78 }
79
80 public function getSettingsAttribute($settings)
81 {
82 return Helper::safeUnserialize($settings);
83 }
84
85 /**
86 * Accessor to get dynamic full_name attribute
87 * @return string
88 */
89 public function getSecureUrlAttribute()
90 {
91 return add_query_arg([
92 'fst_file' => $this->file_hash,
93 'secure_sign' => hash_hmac('sha256', $this->id . '|' . gmdate('YmdH'), wp_salt('secure_auth'))
94 ], site_url('/index.php'));
95 }
96 }
97