| 1 |
<?php |
| 2 |
|
| 3 |
namespace FluentSupport\App\Services\Integrations\FluentForm; |
| 4 |
|
| 5 |
use FluentForm\App\Http\Controllers\IntegrationManagerController; |
| 6 |
use FluentSupport\App\App; |
| 7 |
use FluentSupport\App\Models\Attachment; |
| 8 |
use FluentSupport\App\Models\Customer; |
| 9 |
use FluentSupport\App\Models\MailBox; |
| 10 |
use FluentSupport\App\Models\Product; |
| 11 |
use FluentSupport\App\Models\Ticket; |
| 12 |
use FluentSupport\Framework\Support\Arr; |
| 13 |
|
| 14 |
class FeedIntegration extends IntegrationManagerController |
| 15 |
{ |
| 16 |
|
| 17 |
public $hasGlobalMenu = false; |
| 18 |
|
| 19 |
public $disableGlobalSettings = 'yes'; |
| 20 |
|
| 21 |
public function __construct($app = null) |
| 22 |
{ |
| 23 |
parent::__construct( |
| 24 |
$app, |
| 25 |
'FluentSupport', |
| 26 |
'fluent_support', |
| 27 |
'_fluentsupport_settings', |
| 28 |
'fluentform_fluentsupport_feed', |
| 29 |
16 |
| 30 |
); |
| 31 |
|
| 32 |
$app = App::getInstance(); |
| 33 |
|
| 34 |
$assets = $app['url.assets']; |
| 35 |
|
| 36 |
$this->logo = $assets.'/images/fluent-support-color-logo.png'; |
| 37 |
|
| 38 |
$this->description = __('Create Support Ticket From Your Form Submission in FluentSupport', 'fluent-support'); |
| 39 |
|
| 40 |
$this->registerAdminHooks(); |
| 41 |
|
| 42 |
add_filter('fluentform/notifying_async_fluent_support', '__return_false'); |
| 43 |
|
| 44 |
} |
| 45 |
|
| 46 |
public function pushIntegration($integrations, $formId) |
| 47 |
{ |
| 48 |
$integrations[$this->integrationKey] = [ |
| 49 |
'title' => $this->title . ' Integration', |
| 50 |
'logo' => $this->logo, |
| 51 |
'is_active' => $this->isConfigured(), |
| 52 |
'configure_title' => __('Configuration required!', 'fluent-support'), |
| 53 |
'global_configure_url' => '#', |
| 54 |
'configure_message' => __('FluentSupport is not configured yet! Please configure your FluentSupport api first', 'fluent-support'), |
| 55 |
'configure_button_text' => __('Set FluentSupport', 'fluent-support') |
| 56 |
]; |
| 57 |
return $integrations; |
| 58 |
} |
| 59 |
|
| 60 |
public function getIntegrationDefaults($settings, $formId) |
| 61 |
{ |
| 62 |
return [ |
| 63 |
'name' => '', |
| 64 |
'first_name' => '', |
| 65 |
'last_name' => '', |
| 66 |
'email' => '', |
| 67 |
'list_id' => '', // this is the business ID |
| 68 |
'ticket_title' => '', |
| 69 |
'ticket_body' => '', |
| 70 |
'client_priority' => '', |
| 71 |
'attachments' => '', |
| 72 |
'product_id' => '', |
| 73 |
'product_id_selection_type' => 'simple', |
| 74 |
'product_routers' => [], |
| 75 |
'customer_other_fields' => [ |
| 76 |
[ |
| 77 |
'item_value' => '', |
| 78 |
'label' => '' |
| 79 |
] |
| 80 |
], |
| 81 |
'conditionals' => [ |
| 82 |
'conditions' => [], |
| 83 |
'status' => false, |
| 84 |
'type' => 'all' |
| 85 |
], |
| 86 |
'enabled' => true |
| 87 |
]; |
| 88 |
} |
| 89 |
|
| 90 |
public function getSettingsFields($settings, $formId) |
| 91 |
{ |
| 92 |
$fieldOptions = []; |
| 93 |
foreach (Customer::mappables() as $key => $column) { |
| 94 |
$fieldOptions[$key] = $column; |
| 95 |
} |
| 96 |
return [ |
| 97 |
'fields' => [ |
| 98 |
[ |
| 99 |
'key' => 'name', |
| 100 |
'label' => __('Feed Name', 'fluent-support'), |
| 101 |
'required' => true, |
| 102 |
'placeholder' => __('Your Feed Name', 'fluent-support'), |
| 103 |
'component' => 'text' |
| 104 |
], |
| 105 |
[ |
| 106 |
'key' => 'list_id', |
| 107 |
'label' => __('Business', 'fluent-support'), |
| 108 |
'placeholder' => __('Select Business', 'fluent-support'), |
| 109 |
'tips' => __('Select the Business you would like to add your Support Ticket to.', 'fluent-support'), |
| 110 |
'component' => 'select', |
| 111 |
'required' => true, |
| 112 |
'options' => $this->geMailBoxes(), |
| 113 |
], |
| 114 |
[ |
| 115 |
'key' => 'product_id', |
| 116 |
'require_list' => false, |
| 117 |
'label' => __('Product', 'fluent-support'), |
| 118 |
'placeholder' => __('Select Support Product', 'fluent-support'), |
| 119 |
'component' => 'selection_routing', |
| 120 |
'simple_component' => 'select', |
| 121 |
'routing_input_type' => 'select', |
| 122 |
'routing_key' => 'product_id_selection_type', |
| 123 |
'settings_key' => 'product_routers', |
| 124 |
'is_multiple' => false, |
| 125 |
'labels' => [ |
| 126 |
'choice_label' => __('Enable Dynamic Product Selection', 'fluent-support'), |
| 127 |
'input_label' => '', |
| 128 |
'input_placeholder' => __('Set Product', 'fluent-support') |
| 129 |
], |
| 130 |
'options' => $this->getProducts() |
| 131 |
], |
| 132 |
[ |
| 133 |
'key' => 'ticket_title', |
| 134 |
'require_list' => false, |
| 135 |
'label' => __('Ticket Title', 'fluent-support'), |
| 136 |
'placeholder' => __('Ticket Title', 'fluent-support'), |
| 137 |
'component' => 'value_text' |
| 138 |
], |
| 139 |
[ |
| 140 |
'key' => 'ticket_content', |
| 141 |
'require_list' => false, |
| 142 |
'label' => __('Ticket Content', 'fluent-support'), |
| 143 |
'placeholder' => __('Ticket Content', 'fluent-support'), |
| 144 |
'component' => 'value_textarea' |
| 145 |
], |
| 146 |
[ |
| 147 |
'key' => 'ticket_attachments', |
| 148 |
'require_list' => false, |
| 149 |
'label' => __('Ticket Attachments', 'fluent-support'), |
| 150 |
'Placeholder' => __('Ticket Attachments', 'fluent-support'), |
| 151 |
'tips' => __('Please input your file upload or image upload field shortcode here', 'fluent-support'), |
| 152 |
'component' => 'value_text' |
| 153 |
], |
| 154 |
[ |
| 155 |
'key' => 'client_priority', |
| 156 |
'require_list' => false, |
| 157 |
'label' => __('Ticket Priority', 'fluent-support'), |
| 158 |
'Placeholder' => __('Ticket Priority', 'fluent-support'), |
| 159 |
'tips' => __('Make sure form field values match with Fluent Support priorities', 'fluent-support'), |
| 160 |
'component' => 'value_text' |
| 161 |
], |
| 162 |
$this->getCustomField(), //Getting Fluent Support Custom Field To Map |
| 163 |
[ |
| 164 |
'component' => 'html_info', |
| 165 |
'html_info' => '<h4>' . __('Please provide the ticket provider info. If user is logged in then it will use that info. For Public users you can set your customer info', 'fluent-support') . '</h4>' |
| 166 |
], |
| 167 |
[ |
| 168 |
'key' => 'CustomerFields', |
| 169 |
'require_list' => false, |
| 170 |
'label' => __('Customer Data', 'fluent-support'), |
| 171 |
'tips' => __('Please Map Your Customer Data for this form. If your customer already logged in you can leave this', 'fluent-support'), |
| 172 |
'component' => 'map_fields', |
| 173 |
'field_label_remote' => __('Support Customer Field', 'fluent-support'), |
| 174 |
'field_label_local' => __('Form Field', 'fluent-support'), |
| 175 |
'primary_fileds' => [ |
| 176 |
[ |
| 177 |
'key' => 'email', |
| 178 |
'label' => __('Email Address', 'fluent-support'), |
| 179 |
'required' => true, |
| 180 |
'input_options' => 'emails' |
| 181 |
], |
| 182 |
[ |
| 183 |
'key' => 'first_name', |
| 184 |
'label' => __('First Name', 'fluent-support') |
| 185 |
], |
| 186 |
[ |
| 187 |
'key' => 'last_name', |
| 188 |
'label' => __('Last Name', 'fluent-support') |
| 189 |
] |
| 190 |
] |
| 191 |
], |
| 192 |
[ |
| 193 |
'key' => 'customer_other_fields', |
| 194 |
'require_list' => false, |
| 195 |
'label' => __('Customer Other Fields', 'fluent-support'), |
| 196 |
'tips' => __('Select which Fluent Forms fields pair with their<br /> respective Fluent Support fields.', 'fluent-support'), |
| 197 |
'field_label_remote' => __('Fluent Support Field', 'fluent-support'), |
| 198 |
'field_label_local' => __('Form Field', 'fluent-support'), |
| 199 |
'component' => 'dropdown_many_fields', |
| 200 |
'options' => $fieldOptions |
| 201 |
], |
| 202 |
], |
| 203 |
'button_require_list' => false, |
| 204 |
'integration_title' => $this->title |
| 205 |
]; |
| 206 |
} |
| 207 |
|
| 208 |
private function geMailBoxes() |
| 209 |
{ |
| 210 |
$items = MailBox::all(); |
| 211 |
$formattedItems = []; |
| 212 |
foreach ($items as $item) { |
| 213 |
$formattedItems[strval($item->id)] = $item->name; |
| 214 |
} |
| 215 |
return $formattedItems; |
| 216 |
} |
| 217 |
|
| 218 |
private function getProducts() |
| 219 |
{ |
| 220 |
$products = Product::all(); |
| 221 |
$formattedProducts = []; |
| 222 |
foreach ($products as $product) { |
| 223 |
$formattedProducts[strval($product->id)] = $product->title; |
| 224 |
} |
| 225 |
return $formattedProducts; |
| 226 |
} |
| 227 |
|
| 228 |
private function getCustomField() |
| 229 |
{ |
| 230 |
$customFields = apply_filters('fluent_support/ticket_custom_fields', []); |
| 231 |
$fieldToExclude = apply_filters('fluent_support/custom_field_types', []); |
| 232 |
|
| 233 |
if(empty($customFields)){ |
| 234 |
return[ |
| 235 |
'component' => 'html_info', |
| 236 |
'html_info' => '' |
| 237 |
]; |
| 238 |
} |
| 239 |
|
| 240 |
$fields = []; |
| 241 |
foreach ($customFields as $customFieldKey=>$customFieldValue) { |
| 242 |
|
| 243 |
if(in_array($customFieldValue['type'], array_keys($fieldToExclude))){ |
| 244 |
unset($customFieldValue); |
| 245 |
} |
| 246 |
|
| 247 |
$fields[] = [ |
| 248 |
'key' => $customFieldValue['slug'], |
| 249 |
'label' => $customFieldValue['label'] |
| 250 |
]; |
| 251 |
} |
| 252 |
|
| 253 |
$fields = array_map('array_filter', $fields); |
| 254 |
$fields = array_filter( $fields ); |
| 255 |
|
| 256 |
return [ |
| 257 |
'key' => 'TicketCustomFields', |
| 258 |
'require_list' => false, |
| 259 |
'label' => __('Ticket Custom Fields', 'fluent-support'), |
| 260 |
'tips' => __('Please Map Your Ticket Custom Field Data for this form.', 'fluent-support'), |
| 261 |
'component' => 'map_fields', |
| 262 |
'field_label_remote' => __('Fluent Support Custom Field', 'fluent-support'), |
| 263 |
'field_label_local' => __('Form Field', 'fluent-support'), |
| 264 |
'primary_fileds' => $fields |
| 265 |
]; |
| 266 |
} |
| 267 |
|
| 268 |
public function getMergeFields($list, $listId, $formId) |
| 269 |
{ |
| 270 |
return []; |
| 271 |
} |
| 272 |
|
| 273 |
public function notify($feed, $formData, $entry, $form) |
| 274 |
{ |
| 275 |
$data = $feed['processedValues']; |
| 276 |
|
| 277 |
if (!empty($data['email']) && !is_email($data['email'])) { |
| 278 |
$data['email'] = Arr::get($formData, $data['email']); |
| 279 |
} |
| 280 |
|
| 281 |
$ticketCustomField = array_filter($data, function($key) { |
| 282 |
return strpos($key, 'cf_') === 0; |
| 283 |
}, ARRAY_FILTER_USE_KEY); |
| 284 |
|
| 285 |
|
| 286 |
$customFields = apply_filters('fluent_support/ticket_custom_fields', []); |
| 287 |
|
| 288 |
foreach($customFields as $key => $field){ |
| 289 |
$type = $field['type']; |
| 290 |
$slug = $field['slug']; |
| 291 |
if(!isset($ticketCustomField[$slug])) { |
| 292 |
continue; |
| 293 |
} |
| 294 |
|
| 295 |
if( $type=='checkbox' && array_key_exists($slug, $ticketCustomField)) { |
| 296 |
$value = Arr::get($ticketCustomField, $slug, ''); |
| 297 |
$ticketCustomField[$slug] = $value ? explode(',', (string)$value) : []; |
| 298 |
} else { |
| 299 |
$ticketCustomField[$slug] = Arr::get($ticketCustomField, $slug); |
| 300 |
} |
| 301 |
} |
| 302 |
|
| 303 |
$ticketData = [ |
| 304 |
'product_source' => 'local', |
| 305 |
'mailbox_id' => Arr::get($data, 'list_id'), |
| 306 |
'title' => sanitize_text_field(wp_unslash(Arr::get($data, 'ticket_title'))), |
| 307 |
'content' => wp_unslash(wp_kses_post(Arr::get($data, 'ticket_content'))), |
| 308 |
'attachments' => sanitize_text_field(Arr::get($data, 'ticket_attachments')), |
| 309 |
'client_priority' => strtolower(sanitize_text_field(Arr::get($data, 'client_priority', ''))), |
| 310 |
'priority' => strtolower(sanitize_text_field(Arr::get($data, 'client_priority', ''))), |
| 311 |
'custom_fields' => $ticketCustomField, |
| 312 |
'source' => 'web' |
| 313 |
]; |
| 314 |
|
| 315 |
$selectedProductArray = (array) $this->getSelectedTagIds($data, $formData, 'product_id', 'product_id_selection_type', 'product_routers'); |
| 316 |
|
| 317 |
if($selectedProductArray) { |
| 318 |
$selectedProduct = $selectedProductArray[0]; |
| 319 |
$ticketData['product_id'] = $selectedProduct; |
| 320 |
} |
| 321 |
|
| 322 |
$customerData = Arr::only($data, ['first_name', 'last_name', 'email']); |
| 323 |
|
| 324 |
foreach (Arr::get($data, 'customer_other_fields') as $field) { |
| 325 |
if ($field['item_value']) { |
| 326 |
$customerData[$field['label']] = $field['item_value']; |
| 327 |
} |
| 328 |
} |
| 329 |
|
| 330 |
|
| 331 |
$user = get_user_by('ID', get_current_user_id()); |
| 332 |
|
| 333 |
if(!$user) { |
| 334 |
$user = get_user_by('email', $customerData['email']); |
| 335 |
} |
| 336 |
|
| 337 |
if($user) { |
| 338 |
$customerData['email'] = $user->user_email; |
| 339 |
$customerData['user_id'] = $user->ID; |
| 340 |
} |
| 341 |
|
| 342 |
if(empty($customerData['email'])) { |
| 343 |
do_action('fluentform/log_data', [ |
| 344 |
'title' => $feed['settings']['name'], |
| 345 |
'status' => 'failed', |
| 346 |
'description' => __('Support ticket creation failed, because no valid customer email found', 'fluent-support'), |
| 347 |
'parent_source_id' => $form->id, |
| 348 |
'source_id' => $entry->id, |
| 349 |
'component' => $this->integrationKey, |
| 350 |
'source_type' => 'submission_item' |
| 351 |
]); |
| 352 |
return false; |
| 353 |
} |
| 354 |
|
| 355 |
$customerData['last_ip_address'] = $entry->ip; |
| 356 |
|
| 357 |
$customer = Customer::maybeCreateCustomer($customerData); |
| 358 |
|
| 359 |
// Don't create a ticket if customer is blocked |
| 360 |
if($this->isBlockedCustomer($customerData['email'])) { |
| 361 |
do_action('fluentform/log_data', [ |
| 362 |
'title' => $feed['settings']['name'], |
| 363 |
'status' => 'failed', |
| 364 |
'description' => __('Support ticket creation failed, because customer email is blocked', 'fluent-support'), |
| 365 |
'parent_source_id' => $form->id, |
| 366 |
'source_id' => $entry->id, |
| 367 |
'component' => $this->integrationKey, |
| 368 |
'source_type' => 'submission_item' |
| 369 |
]); |
| 370 |
return false; |
| 371 |
} |
| 372 |
|
| 373 |
$ticketData['customer_id'] = $customer->id; |
| 374 |
|
| 375 |
$ticketData = apply_filters('fluent_support/create_ticket_data', $ticketData, $customer); |
| 376 |
do_action('fluent_support/before_ticket_create', $ticketData, $customer); |
| 377 |
|
| 378 |
$ticket = Ticket::create($ticketData); |
| 379 |
|
| 380 |
if(defined('FLUENTSUPPORTPRO') && !empty($ticketData['custom_fields'])) { |
| 381 |
$ticket->syncCustomFields($ticketData['custom_fields']); |
| 382 |
/* |
| 383 |
* This custom_fields is causing issues in all webhook to where we called $ticket->save() |
| 384 |
* As we are calling $ticket->syncCustomFields() above, we don't need this anymore |
| 385 |
* TODO: need to remove this line in future |
| 386 |
*/ |
| 387 |
//$ticket->custom_fields = $ticket->customData(); |
| 388 |
} |
| 389 |
|
| 390 |
do_action('fluent_support/ticket_created', $ticket, $customer); |
| 391 |
|
| 392 |
do_action('fluentform/log_data', [ |
| 393 |
'title' => $feed['settings']['name'], |
| 394 |
'status' => 'success', |
| 395 |
// translators: %d is the ticket ID number |
| 396 |
'description' => sprintf(__('Support ticket has been created at Fluent Support. Ticket ID: %d', 'fluent-support'), $ticket->id), |
| 397 |
'parent_source_id' => $form->id, |
| 398 |
'source_id' => $entry->id, |
| 399 |
'component' => $this->integrationKey, |
| 400 |
'source_type' => 'submission_item' |
| 401 |
]); |
| 402 |
|
| 403 |
if ($ticketData['attachments']) { |
| 404 |
$attachments = is_array($ticketData['attachments']) |
| 405 |
? $ticketData['attachments'] |
| 406 |
: explode(',', $ticketData['attachments']); |
| 407 |
|
| 408 |
$uploadDir = wp_upload_dir(); |
| 409 |
|
| 410 |
foreach ($attachments as $attachment) { |
| 411 |
$attachment = trim($attachment); |
| 412 |
if (empty($attachment)) { |
| 413 |
continue; |
| 414 |
} |
| 415 |
|
| 416 |
$isMediaLibrary = false; |
| 417 |
$attachmentId = null; |
| 418 |
|
| 419 |
// Try to get attachment ID if it's a media library URL |
| 420 |
$attachmentId = attachment_url_to_postid($attachment); |
| 421 |
if ($attachmentId) { |
| 422 |
$isMediaLibrary = true; |
| 423 |
} |
| 424 |
|
| 425 |
try { |
| 426 |
if ($isMediaLibrary) { |
| 427 |
$filePath = get_attached_file($attachmentId); |
| 428 |
if (!$filePath) { |
| 429 |
continue; |
| 430 |
} |
| 431 |
$fileName = basename($filePath); |
| 432 |
$fileType = get_post_mime_type($attachmentId); |
| 433 |
$fullUrl = wp_get_attachment_url($attachmentId); |
| 434 |
} else { |
| 435 |
$fileName = basename($attachment); |
| 436 |
$filePath = $uploadDir['basedir'] . FLUENTFORM_UPLOAD_DIR . '/' . $fileName; |
| 437 |
$fileInfo = wp_check_filetype($filePath); |
| 438 |
$fileType = (!empty($fileInfo['type'])) ? $fileInfo['type'] : ''; |
| 439 |
$fullUrl = $attachment; |
| 440 |
} |
| 441 |
|
| 442 |
if (file_exists($filePath)) { |
| 443 |
try { |
| 444 |
Attachment::create([ |
| 445 |
'ticket_id' => $ticket->id, |
| 446 |
'file_path' => sanitize_text_field($filePath), |
| 447 |
'full_url' => sanitize_url($fullUrl), |
| 448 |
'title' => sanitize_text_field($fileName), |
| 449 |
'person_id' => $customer->id, |
| 450 |
'file_type' => sanitize_text_field($fileType), |
| 451 |
'is_media_library' => $isMediaLibrary, |
| 452 |
'attachment_id' => $attachmentId |
| 453 |
]); |
| 454 |
} catch (\Exception $e) { |
| 455 |
|
| 456 |
} |
| 457 |
} |
| 458 |
} catch (\Exception $e) { |
| 459 |
continue; |
| 460 |
} |
| 461 |
} |
| 462 |
|
| 463 |
$ticket->load('attachments'); |
| 464 |
} |
| 465 |
|
| 466 |
return true; |
| 467 |
} |
| 468 |
|
| 469 |
public function isConfigured() |
| 470 |
{ |
| 471 |
return true; |
| 472 |
} |
| 473 |
|
| 474 |
public function isEnabled() |
| 475 |
{ |
| 476 |
return true; |
| 477 |
} |
| 478 |
|
| 479 |
// check if customer is blocked or not |
| 480 |
private function isBlockedCustomer($customerEmail) |
| 481 |
{ |
| 482 |
$customer = Customer::where('email', $customerEmail)->first(); |
| 483 |
|
| 484 |
if('inactive' == $customer->status || !$customer->status) { |
| 485 |
return true; |
| 486 |
} |
| 487 |
|
| 488 |
return false; |
| 489 |
} |
| 490 |
|
| 491 |
} |
| 492 |
|
