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Fluent Support – Helpdesk & Customer Support Ticket System / 2.1.0
Fluent Support – Helpdesk & Customer Support Ticket System v2.1.0
2.4.0 2.3.2 2.3.1 2.3.0 2.2.1 2.2.0 trunk 1.10.0 1.10.1 1.10.2 1.10.3 1.10.4 1.10.5 1.4.0 1.4.1 1.4.2 1.4.5 1.4.6 1.4.7 1.5.0 1.5.1 1.5.2 1.5.3 1.5.4 1.5.5 All 68 releases
← All changes | app/Http/Routes/api.php +34 -38 trunk → 2.1.0 View file →
@@ -31,9 +31,8 @@
31 31 $router->get('/label-search', 'TicketController@fetchLabelSearch');
32 32 $router->post('/label-search', 'TicketController@storeOrUpdateLabelSearch');
33 33 $router->delete('/{label_search_id}/label-search', 'TicketController@deleteLabelSearch')->int('label_search_id');
34 34
35 - $router->get('/{ticket_id}/mentionable-agents', 'TicketController@getMentionableAgents')->int('ticket_id');
36 35 $router->get('/{ticket_id}', 'TicketController@getTicket')->int('ticket_id');
37 36
38 37 $router->get('/{ticket_id}/widgets', 'TicketController@getTicketWidgets')->int('ticket_id');
39 38 $router->post('/{ticket_id}/responses', 'TicketController@createResponse')->int('ticket_id');
@@ -67,13 +66,8 @@
67 66 $router->post('/{ticket_id}/re-open', 'TicketController@reOpenTicket')->int('ticket_id');
68 67 $router->put('/{ticket_id}/change-customer', 'TicketController@changeTicketCustomer')->int('ticket_id');
69 68 $router->get('/{ticket_id}/custom-data', 'TicketController@getTicketCustomData')->int('ticket_id');
70 69
71 - $router->get('fluent-booking/event-types', 'TicketController@getFluentBookingEventTypes');
72 - $router->get('/{ticket_id}/fluent-booking/availability', 'TicketController@getFluentBookingAvailability')->int('ticket_id');
73 - $router->post('/{ticket_id}/fluent-booking/booking-link', 'TicketController@createFluentBookingLink')->int('ticket_id');
74 - $router->get('/{ticket_id}/fluent-booking/meetings', 'TicketController@getFluentBookingMeetings')->int('ticket_id');
75 -
76 70 $router->post('bulk-actions', 'TicketController@doBulkActions'); // close_tickets | delete_tickets | assign_agent | assign_tags
77 71 $router->post('bulk-reply', 'TicketController@doBulkReplies');
78 72
79 73 $router->post('sync-fluentcrm-tags', 'TicketController@syncFluentCrmTags');
@@ -91,16 +85,8 @@
91 85 });
92 86
93 87 $router->get('widgets', 'WidgetsController')->withPolicy('AgentTicketPolicy');
94 88
95 -$router->prefix('notifications')->withPolicy('AgentTicketPolicy')->group(function ($router) {
96 - $router->get('/', 'NotificationController@index');
97 - $router->get('/unread', 'NotificationController@unread');
98 - $router->get('/unread-count', 'NotificationController@unreadCount');
99 - $router->post('/mark-all-read', 'NotificationController@markAllRead');
100 - $router->post('/{notification_id}/mark-read', 'NotificationController@markRead')->int('notification_id');
101 -});
102 -
103 89 $router->prefix('products')->withPolicy('AdminSettingsPolicy')->group(function ($router) {
104 90 $router->get('/', 'ProductController@index');
105 91 $router->post('/', 'ProductController@create');
106 92 $router->get('/{product_id}', 'ProductController@get')->int('product_id');
@@ -137,24 +123,17 @@
137 123 // Upload Settings
138 124 $router->get('/remote-upload-settings', 'SettingsController@getRemoteUploadSettings');
139 125 $router->post('/update-remote-upload-driver', 'SettingsController@updateRemoteUploadDriver');
140 126
141 - $router->get('/ai-integration', 'SettingsController@getAIProviderSettings');
142 - $router->post('/ai-integration', 'SettingsController@saveAIProviderSettings');
143 - $router->post('/ai-integration/disconnect', 'SettingsController@disconnectAIProvider');
127 + $router->get('/openai-integration', 'SettingsController@getOpenAISettings');
128 + $router->post('/openai-integration', 'SettingsController@saveOpenAISettings');
129 + $router->post('/openai-integration/disconnect', 'SettingsController@disconnectOpenAI');
144 130 $router->get('/settings-menu', 'SettingsController@getSettingsMenu');
145 131 $router->get('/fluent-bot-integration', 'SettingsController@getFluentBotSettings');
146 132 $router->post('/fluent-bot-integration', 'SettingsController@saveFluentBotSettings');
147 - $router->get('/fluent-bot-presets', 'SettingsController@getFluentBotPresets');
148 - $router->post('/fluent-bot-presets', 'SettingsController@saveFluentBotPresets');
149 -
150 - $router->get('/mcp', 'McpSettingsController@getStatus');
151 - $router->post('/mcp/toggle', 'McpSettingsController@toggle');
152 - $router->post('/mcp/install-adapter', 'McpSettingsController@installAdapter');
153 - $router->get('/mcp/config-snippets', 'McpSettingsController@getConfigSnippets');
154 133 });
155 134
156 -$router->prefix('agents')->withPolicy('AgentPolicy')->group(function ($router) {
135 +$router->prefix('agents')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
157 136 $router->get('/', 'AgentController@index');
158 137 $router->post('/', 'AgentController@addAgent');
159 138 $router->put('/{agent_id}', 'AgentController@updateAgent')->int('agent_id');
160 139 $router->delete('/{agent_id}', 'AgentController@deleteAgent')->int('agent_id');
@@ -170,8 +149,15 @@
170 149 $router->delete('/{group_id}', 'AgentGroupController@delete')->int('group_id');
171 150 });
172 151
173 152 $router->prefix('reports')->withPolicy('ReportPolicy')->group(function ($router) {
153 + $router->get('/', 'ReportingController@getOverallReports');
154 + $router->get('/tickets-growth', 'ReportingController@getTicketsChart');
155 + $router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
156 + $router->get('/response-growth', 'ReportingController@getResponseChart');
157 + $router->get('/agents-summary', 'ReportingController@getAgentsSummary');
158 + $router->get('/day-time-stats', 'ReportingController@dayTimeStats');
159 + $router->get('/ticket-response-stats', 'ReportingController@ticketResponseStats');
174 160 $router->get('/stats', 'ReportingController@getStats');
175 161 });
176 162
177 163 $router->prefix('my-reports')->withPolicy('AgentTicketPolicy')->group(function ($router) {
@@ -180,9 +166,30 @@
180 166 $router->get('/response-growth', 'ReportingController@getAgentResponseChart');
181 167 $router->get('/my-summary', 'ReportingController@getPersonalSummary');
182 168 });
183 169
184 -$router->prefix('customers')->withPolicy('CustomerPolicy')->group(function ($router) {
170 +$router->prefix('product-reports')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
171 + $router->get('/tickets-growth', 'ReportingController@getTicketsChart');
172 + $router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
173 + $router->get('/response-growth', 'ReportingController@getResponseGrowthChart');
174 + $router->get('/product-reports-summary', 'ReportingController@getProductsSummary');
175 +});
176 +
177 +$router->prefix('mailbox-reports')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
178 + $router->get('/tickets-growth', 'ReportingController@getTicketsChart');
179 + $router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
180 + $router->get('/response-growth', 'ReportingController@getResponseGrowthChart');
181 + $router->get('/mailbox-reports-summary', 'ReportingController@getMailBoxesSummary');
182 +});
183 +
184 +$router->prefix('agent-group-reports')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
185 + $router->get('/tickets-growth', 'ReportingController@getTicketsChart');
186 + $router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
187 + $router->get('/response-growth', 'ReportingController@getResponseChart');
188 + $router->get('/agent-groups-summary', 'ReportingController@getAgentGroupsSummary');
189 +});
190 +
191 +$router->prefix('customers')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
185 192 $router->get('/', 'CustomerController@index');
186 193 $router->post('/', 'CustomerController@create');
187 194 $router->get('/customerField/{customer_id}', 'CustomerController@customerField')->int('customer_id');
188 195
@@ -227,24 +234,12 @@
227 234 });
228 235
229 236 $router->prefix('fluent-bot')->withPolicy('AgentTicketPolicy')->group(function ($router) {
230 237 $router->get('/preset-prompts', 'FluentBotController@getPresetPrompts');
231 - $router->get('/runtime-config', 'FluentBotController@getRuntimeConfig');
232 - $router->post('/{id}/feedback', 'FluentBotController@createFeedback')->int('id');
233 - $router->delete('/{id}/feedback/{feedback_id}', 'FluentBotController@deleteFeedback')->int('id')->int('feedback_id');
234 238 $router->post('/{id}/generate-response', 'FluentBotController@generateResponse')->int('id');
235 239 $router->post('/{id}/generate-stream-response', 'FluentBotController@generateStreamResponse')->int('id');
236 240 $router->post('/{id}/get-ticket-summary', 'FluentBotController@getTicketSummary')->int('id');
237 241 $router->post('/{id}/get-ticket-tone', 'FluentBotController@getTicketTone')->int('id');
238 - $router->get('/{id}/chat-id', 'FluentBotController@getChatId')->int('id');
239 - $router->post('/{id}/chat-id', 'FluentBotController@saveChatId')->int('id');
240 - $router->delete('/{id}/chat-id', 'FluentBotController@deleteChatId')->int('id');
241 - $router->get('/{id}/chat-messages', 'FluentBotController@getChatMessages')->int('id');
242 - $router->get('/{id}/chat-stream', 'FluentBotController@resumeChatStream')->int('id');
243 - $router->get('/{id}/conversations', 'FluentBotController@getConversations')->int('id');
244 - $router->post('/{id}/conversations/switch', 'FluentBotController@switchConversation')->int('id');
245 - $router->get('/{id}/context-selection', 'FluentBotController@getContextSelection')->int('id');
246 - $router->post('/{id}/context-selection', 'FluentBotController@saveContextSelection')->int('id');
247 242 });
248 243
249 244 $router->prefix('activity-logger')->withPolicy('ActivityLoggerPolicy')->group(function ($router) {
250 245 $router->get('/', 'ActivityLoggerController@getActivities');
@@ -276,4 +271,5 @@
276 271 });
277 272
278 273 $router->post('ticket_image_upload', 'UploaderController@uploadImage')
279 274 ->withPolicy('AgentTicketPolicy');
275 +