| 1 |
<?php |
| 2 |
|
| 3 |
namespace FluentSupport\App\Modules; |
| 4 |
|
| 5 |
use FluentSupport\App\Models\MailBox; |
| 6 |
use FluentSupport\App\Services\Helper; |
| 7 |
use FluentSupport\Framework\Support\Arr; |
| 8 |
|
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/** |
| 10 |
* PermissionManager class is responsible for getting/settings data related to permission |
| 11 |
* @package FluentSupport\App\Modules |
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* |
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* @version 1.0.0 |
| 14 |
*/ |
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|
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class PermissionManager |
| 17 |
{ |
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const META_KEY = '_fluent_support_permissions'; |
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|
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// Ticket visibility levels returned by resolveTicketVisibility() |
| 21 |
const VISIBILITY_ALL = 'all_tickets'; |
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const VISIBILITY_ASSIGNED_AND_UNASSIGNED = 'assigned_and_unassigned'; |
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const VISIBILITY_ASSIGNED_ONLY = 'assigned_only'; |
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|
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/** |
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* pluginPermissions method will return the list of permissions support by Fluent Support Plugin |
| 27 |
* @return string[] |
| 28 |
*/ |
| 29 |
public static function pluginPermissions() |
| 30 |
{ |
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return [ |
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'fst_view_dashboard', |
| 33 |
'fst_view_tickets', |
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'fst_manage_own_tickets', |
| 35 |
'fst_manage_unassigned_tickets', |
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'fst_manage_other_tickets', |
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'fst_delete_tickets', |
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'fst_assign_agents', |
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'fst_manage_settings', |
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'fst_sensitive_data', |
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'fst_manage_workflows', |
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'fst_run_workflows', |
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'fst_view_all_reports', |
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'fst_manage_saved_replies', |
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'fst_view_activity_logs', |
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'fst_merge_tickets', |
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'fst_split_ticket', |
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'fst_agent_today_performance', |
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'fst_draft_reply', |
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'fst_approve_draft_reply' |
| 51 |
]; |
| 52 |
} |
| 53 |
|
| 54 |
/** |
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* Primary permission check. Accepts a single permission string or an array (any match). |
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* |
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* @param string|array $permissions |
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* @return bool |
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*/ |
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public static function userCan($permissions) |
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{ |
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if (current_user_can('manage_options')) { |
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return true; |
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} |
| 65 |
|
| 66 |
$userPermissions = self::currentUserPermissions(); |
| 67 |
|
| 68 |
if (!$userPermissions) { |
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return false; |
| 70 |
} |
| 71 |
|
| 72 |
if (is_string($permissions)) { |
| 73 |
return in_array($permissions, $userPermissions); |
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} |
| 75 |
|
| 76 |
if (is_array($permissions)) { |
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foreach ($permissions as $permission) { |
| 78 |
if (in_array($permission, $userPermissions)) { |
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return true; |
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} |
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} |
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} |
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|
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return false; |
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} |
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|
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/** |
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* currentUserCan method will return whether a user has the selected permission or not. |
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* Backward-compatible alias for userCan(). |
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* |
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* @param $permission |
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* @return bool |
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*/ |
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public static function currentUserCan($permission) |
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{ |
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return self::userCan($permission); |
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} |
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|
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/** |
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* attachPermissions method will save selected permissions to user meta. |
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* Also cleans up any legacy fst_* WordPress capabilities. |
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* |
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* @param $user |
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* @param $permissions |
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* @return false|mixed |
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*/ |
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public static function attachPermissions($user, $permissions) |
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{ |
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if (is_numeric($user)) { |
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$user = get_user_by('ID', $user); |
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} |
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|
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if (!$user) { |
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return false; |
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} |
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|
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if (user_can($user, 'manage_options')) { |
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return $user; |
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} |
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|
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$allPermissions = self::pluginPermissions(); |
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|
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$permissions = array_values(array_intersect($allPermissions, $permissions)); |
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|
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$exclusionRules = self::getExclusionRules(); |
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$permissions = self::applyExclusionRules($permissions, $exclusionRules); |
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|
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// Auto-grant fst_view_tickets when any manage, draft, or approve permission is present |
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$manageOrDraftPermissions = [ |
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'fst_manage_own_tickets', |
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'fst_manage_unassigned_tickets', |
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'fst_manage_other_tickets', |
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'fst_draft_reply', |
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'fst_approve_draft_reply', |
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]; |
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|
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if (!empty(array_intersect($permissions, $manageOrDraftPermissions)) |
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&& !in_array('fst_view_tickets', $permissions)) { |
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$permissions[] = 'fst_view_tickets'; |
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} |
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|
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// Store permissions in user meta |
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update_user_meta($user->ID, self::META_KEY, array_values($permissions)); |
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|
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// Clean up legacy WordPress capabilities |
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foreach ($allPermissions as $cap) { |
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$user->remove_cap($cap); |
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} |
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|
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return $user; |
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} |
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|
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/** |
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* Clean removal of all Fluent Support permissions for a user. |
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* |
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* @param int $userId |
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* @return void |
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*/ |
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public static function detachPermissions($userId) |
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{ |
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delete_user_meta($userId, self::META_KEY); |
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|
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// Clean up any legacy WordPress capabilities |
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$user = get_user_by('ID', $userId); |
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if ($user && !user_can($user, 'manage_options')) { |
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foreach (self::pluginPermissions() as $cap) { |
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$user->remove_cap($cap); |
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} |
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} |
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} |
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|
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/** |
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* Remove conflicting permissions based on exclusion rules. |
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* |
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* @param array $permissions The array of permissions to filter. |
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* @param array $rules Each key => value pair means: if key is present, remove value. |
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* @return array The filtered array of permissions. |
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*/ |
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public static function applyExclusionRules($permissions, $rules) |
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{ |
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foreach ($rules as $requiredKey => $removeKey) { |
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if (in_array($requiredKey, $permissions) && in_array($removeKey, $permissions)) { |
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unset($permissions[array_search($removeKey, $permissions)]); |
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} |
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} |
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return $permissions; |
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} |
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|
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/** |
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* Get the mutual exclusion rules for permission assignment. |
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* |
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* @return array Each key => value pair means: if key is present, remove value. |
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*/ |
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public static function getExclusionRules() |
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{ |
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// Mutual exclusion rules applied when assigning permissions: |
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// - If agent has any manage_*_tickets permission, remove fst_draft_reply |
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// (draft-only mode is for agents who CANNOT manage tickets) |
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// - If agent has fst_draft_reply, remove fst_approve_draft_reply |
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// (draft-only agents should not approve their own drafts) |
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return [ |
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'fst_manage_unassigned_tickets' => 'fst_draft_reply', |
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'fst_manage_other_tickets' => 'fst_draft_reply', |
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'fst_manage_own_tickets' => 'fst_draft_reply', |
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'fst_draft_reply' => 'fst_approve_draft_reply' |
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]; |
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} |
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|
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/** |
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* Get raw permissions from user meta. |
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* |
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* @param int|null $userId |
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* @return array |
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*/ |
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public static function getMetaPermissions($userId = null) |
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{ |
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if ($userId === null) { |
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$userId = get_current_user_id(); |
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} |
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|
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if (!$userId) { |
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return []; |
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} |
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|
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$permissions = get_user_meta($userId, self::META_KEY, true); |
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|
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return is_array($permissions) ? $permissions : []; |
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} |
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|
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/** |
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* getUserPermissions method will get all permissions for a user. |
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* Reads from user meta with legacy wp_capabilities fallback. |
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* |
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* @param false $user |
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* @return array|string[] |
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*/ |
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public static function getUserPermissions($user = false) |
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{ |
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if (is_numeric($user)) { |
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$user = get_user_by('ID', $user); |
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} |
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|
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if (!$user) { |
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return []; |
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} |
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|
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$pluginPermission = self::pluginPermissions(); |
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|
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if ($user->has_cap('manage_options')) { |
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$pluginPermission[] = 'administrator'; |
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$pluginPermission = array_values(array_diff($pluginPermission, ['fst_draft_reply'])); |
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return $pluginPermission; |
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} |
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|
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// Read from meta first |
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$permissions = self::getMetaPermissions($user->ID); |
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|
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if (!empty($permissions)) { |
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return array_values(array_intersect($permissions, $pluginPermission)); |
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} |
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|
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// Legacy fallback: read from wp_capabilities and migrate |
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$legacyPermissions = array_values(array_intersect(array_keys($user->allcaps), $pluginPermission)); |
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|
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if (!empty($legacyPermissions)) { |
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// Migrate to meta |
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update_user_meta($user->ID, self::META_KEY, $legacyPermissions); |
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|
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// Clean up legacy caps |
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foreach ($legacyPermissions as $cap) { |
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$user->remove_cap($cap); |
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} |
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} |
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|
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return $legacyPermissions; |
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} |
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|
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/** |
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* currentUserPermissions method will return the permission of logged-in user |
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* @param bool $cached |
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* @return array|mixed|string[] |
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*/ |
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public static function currentUserPermissions($cached = true) |
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{ |
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static $permissions; |
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|
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if ($permissions && $cached) { |
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return $permissions; |
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} |
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|
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$permissions = self::getUserPermissions(get_current_user_id()); |
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|
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return $permissions; |
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} |
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|
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/** |
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* Determine the WordPress capability string for menu registration. |
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* Returns 'manage_options' for admins, the user's WP role for agents |
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* with permissions, or empty string to hide the menu. |
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* |
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* @return string |
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*/ |
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public static function getMenuPermission() |
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{ |
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if (current_user_can('manage_options')) { |
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return 'manage_options'; |
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} |
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|
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$userId = get_current_user_id(); |
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|
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if (!$userId) { |
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return ''; |
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} |
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|
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$metaPermissions = self::getMetaPermissions($userId); |
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|
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// Legacy fallback: check wp_capabilities for fst_* caps |
| 318 |
if (empty($metaPermissions)) { |
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$user = get_user_by('ID', $userId); |
| 320 |
if ($user) { |
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$legacyPermissions = array_intersect(array_keys($user->allcaps), self::pluginPermissions()); |
| 322 |
if (empty($legacyPermissions)) { |
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return ''; |
| 324 |
} |
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} else { |
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return ''; |
| 327 |
} |
| 328 |
} |
| 329 |
|
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$user = wp_get_current_user(); |
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$roles = array_values((array) $user->roles); |
| 332 |
|
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return Arr::get($roles, 0, ''); |
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} |
| 335 |
|
| 336 |
/** |
| 337 |
* Get the mailbox IDs that the current agent is restricted from accessing. |
| 338 |
* |
| 339 |
* @return array Mailbox IDs the agent cannot access, or empty array if unrestricted. |
| 340 |
*/ |
| 341 |
public static function getRestrictedMailboxIds() |
| 342 |
{ |
| 343 |
$agent = Helper::getAgentByUserId(); |
| 344 |
$restrictions = $agent->getMeta('agent_restrictions'); |
| 345 |
|
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// Only enforce mailbox restrictions when the toggle is explicitly enabled |
| 347 |
if (!empty($restrictions['businessBoxRestrictions']) && !empty($restrictions['restrictedBusinessBoxes'])) { |
| 348 |
return $restrictions['restrictedBusinessBoxes']; |
| 349 |
} |
| 350 |
|
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return []; |
| 352 |
|
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} |
| 354 |
|
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/** |
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* Whether the current user can perform mutating ticket actions (reply, close, reopen, assign, etc.). |
| 357 |
* Draft-only agents return false here — they can view tickets and create drafts but cannot publish. |
| 358 |
* |
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* @return bool |
| 360 |
*/ |
| 361 |
public static function canManageTickets() |
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{ |
| 363 |
return self::userCan([ |
| 364 |
'fst_manage_own_tickets', |
| 365 |
'fst_manage_unassigned_tickets', |
| 366 |
'fst_manage_other_tickets' |
| 367 |
]); |
| 368 |
} |
| 369 |
|
| 370 |
/** |
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* Whether the current user can access ticket API routes at all (read or write). |
| 372 |
* Includes manage, merge, draft-only, and view-only agents. |
| 373 |
* |
| 374 |
* @return bool |
| 375 |
*/ |
| 376 |
public static function canAccessTicketRoutes() |
| 377 |
{ |
| 378 |
return self::userCan([ |
| 379 |
'fst_view_tickets', |
| 380 |
'fst_manage_own_tickets', |
| 381 |
'fst_manage_unassigned_tickets', |
| 382 |
'fst_manage_other_tickets', |
| 383 |
'fst_merge_tickets', |
| 384 |
'fst_draft_reply' |
| 385 |
]); |
| 386 |
} |
| 387 |
|
| 388 |
/** |
| 389 |
* Determine ticket visibility level from a permission set. |
| 390 |
* |
| 391 |
* Business rule: fst_view_tickets and fst_draft_reply get full visibility because |
| 392 |
* read-only and draft agents need to view any ticket, even though they cannot publish. |
| 393 |
* |
| 394 |
* @param array $permissions |
| 395 |
* @return string One of the VISIBILITY_* constants. |
| 396 |
*/ |
| 397 |
private static function resolveTicketVisibility(array $permissions) |
| 398 |
{ |
| 399 |
// Manage-level permissions take priority for visibility |
| 400 |
if (in_array('fst_manage_other_tickets', $permissions)) { |
| 401 |
return self::VISIBILITY_ALL; |
| 402 |
} |
| 403 |
|
| 404 |
if (in_array('fst_manage_unassigned_tickets', $permissions)) { |
| 405 |
return self::VISIBILITY_ASSIGNED_AND_UNASSIGNED; |
| 406 |
} |
| 407 |
|
| 408 |
if (in_array('fst_manage_own_tickets', $permissions)) { |
| 409 |
return self::VISIBILITY_ASSIGNED_ONLY; |
| 410 |
} |
| 411 |
|
| 412 |
// Non-manage roles (draft, view-only) can see all tickets but cannot modify |
| 413 |
if (in_array('fst_draft_reply', $permissions) |
| 414 |
|| in_array('fst_view_tickets', $permissions)) { |
| 415 |
return self::VISIBILITY_ALL; |
| 416 |
} |
| 417 |
|
| 418 |
return self::VISIBILITY_ASSIGNED_ONLY; |
| 419 |
} |
| 420 |
|
| 421 |
/** |
| 422 |
* currentTicketVisibility method will return the permission level for a user in tickets |
| 423 |
* @return string |
| 424 |
*/ |
| 425 |
public static function currentTicketVisibility() |
| 426 |
{ |
| 427 |
$permissions = self::currentUserPermissions(); |
| 428 |
return self::resolveTicketVisibility($permissions); |
| 429 |
} |
| 430 |
|
| 431 |
/** |
| 432 |
* getAgentTicketVisibility method will return the access level of an agent in tickets |
| 433 |
* @param false $userId |
| 434 |
* @return string |
| 435 |
*/ |
| 436 |
public static function getAgentTicketVisibility($userId = false) |
| 437 |
{ |
| 438 |
if (!$userId) { |
| 439 |
$userId = get_current_user_id(); |
| 440 |
} |
| 441 |
|
| 442 |
$permissions = self::getUserPermissions($userId); |
| 443 |
|
| 444 |
return self::resolveTicketVisibility($permissions); |
| 445 |
} |
| 446 |
|
| 447 |
/** |
| 448 |
* canAccessTicket method will return whether the selected user has permission in selected ticket or not |
| 449 |
* @param $ticket |
| 450 |
* @return bool |
| 451 |
*/ |
| 452 |
public static function canAccessTicket($ticket) |
| 453 |
{ |
| 454 |
$permissionLevel = self::currentTicketVisibility(); |
| 455 |
|
| 456 |
if ($permissionLevel == self::VISIBILITY_ALL) { |
| 457 |
return true; |
| 458 |
} |
| 459 |
|
| 460 |
$agent = Helper::getAgentByUserId(); |
| 461 |
|
| 462 |
if ($ticket->agent_id == $agent->id) { |
| 463 |
return true; |
| 464 |
} |
| 465 |
|
| 466 |
// Allow access to unassigned tickets for agents with assigned_and_unassigned visibility |
| 467 |
return !$ticket->agent_id && $permissionLevel == self::VISIBILITY_ASSIGNED_AND_UNASSIGNED; |
| 468 |
} |
| 469 |
|
| 470 |
/** |
| 471 |
* getReadablePermissionGroups method will return the permission group as array |
| 472 |
* @return array[] |
| 473 |
*/ |
| 474 |
public static function getReadablePermissionGroups() |
| 475 |
{ |
| 476 |
return [ |
| 477 |
[ |
| 478 |
'title' => __('Tickets Permissions', 'fluent-support'), |
| 479 |
'permissions' => [ |
| 480 |
'fst_view_dashboard' => __('View Dashboard', 'fluent-support'), |
| 481 |
'fst_manage_own_tickets' => __('Manage Own Tickets', 'fluent-support'), |
| 482 |
'fst_manage_unassigned_tickets' => __('Manage Unassigned Tickets', 'fluent-support'), |
| 483 |
'fst_manage_other_tickets' => __('Manage Others Tickets', 'fluent-support'), |
| 484 |
'fst_assign_agents' => __('Assign Agents', 'fluent-support'), |
| 485 |
'fst_delete_tickets' => __('Delete Tickets & Individual Responses', 'fluent-support'), |
| 486 |
'fst_merge_tickets' => __('Merge Tickets', 'fluent-support'), |
| 487 |
'fst_split_ticket' => __('Split Ticket', 'fluent-support'), |
| 488 |
'fst_draft_reply' => __('Draft Reply', 'fluent-support'), |
| 489 |
'fst_approve_draft_reply' => __('Approve Draft Reply', 'fluent-support'), |
| 490 |
'fst_view_tickets' => __('View Tickets (Read Only)', 'fluent-support'), |
| 491 |
] |
| 492 |
], |
| 493 |
[ |
| 494 |
'title' => __('Workflow Permissions', 'fluent-support'), |
| 495 |
'permissions' => [ |
| 496 |
'fst_manage_workflows' => __('Manage Workflows', 'fluent-support'), |
| 497 |
'fst_run_workflows' => __('Run workflows', 'fluent-support'), |
| 498 |
'fst_manage_saved_replies' => __('Manage Saved Replies', 'fluent-support') |
| 499 |
] |
| 500 |
], |
| 501 |
[ |
| 502 |
'title' => __('Settings', 'fluent-support'), |
| 503 |
'permissions' => [ |
| 504 |
'fst_manage_settings' => __('Manage Overall Settings', 'fluent-support'), |
| 505 |
'fst_sensitive_data' => __('Access Private Data (Customers, Agents)', 'fluent-support') |
| 506 |
] |
| 507 |
], |
| 508 |
[ |
| 509 |
'title' => __('Reporting', 'fluent-support'), |
| 510 |
'permissions' => [ |
| 511 |
'fst_view_all_reports' => __('View All Reports', 'fluent-support'), |
| 512 |
'fst_view_activity_logs' => __('View Activity Logs', 'fluent-support'), |
| 513 |
'fst_agent_today_performance' => __('View Agent Today Performance', 'fluent-support'), |
| 514 |
] |
| 515 |
] |
| 516 |
]; |
| 517 |
} |
| 518 |
|
| 519 |
public static function getMailboxesForRestriction() |
| 520 |
{ |
| 521 |
return MailBox::select(['id', 'name'])->get(); |
| 522 |
} |
| 523 |
|
| 524 |
/* |
| 525 |
|-------------------------------------------------------------------------- |
| 526 |
| Deprecated Methods |
| 527 |
|-------------------------------------------------------------------------- |
| 528 |
| These methods are kept for backward compatibility with third-party add-ons. |
| 529 |
| They delegate to the renamed replacements and will be removed in a future release. |
| 530 |
*/ |
| 531 |
|
| 532 |
/** |
| 533 |
* @deprecated Use currentTicketVisibility() instead. |
| 534 |
*/ |
| 535 |
public static function currentUserTicketsPermissionLevel() |
| 536 |
{ |
| 537 |
_deprecated_function(__METHOD__, '2.0.5', 'PermissionManager::currentTicketVisibility()'); |
| 538 |
|
| 539 |
return self::mapVisibilityToLegacy(self::currentTicketVisibility()); |
| 540 |
} |
| 541 |
|
| 542 |
/** |
| 543 |
* @deprecated Use getAgentTicketVisibility() instead. |
| 544 |
*/ |
| 545 |
public static function agentTicketPermissionLevel($userId = false) |
| 546 |
{ |
| 547 |
_deprecated_function(__METHOD__, '2.0.5', 'PermissionManager::getAgentTicketVisibility()'); |
| 548 |
|
| 549 |
return self::mapVisibilityToLegacy(self::getAgentTicketVisibility($userId)); |
| 550 |
} |
| 551 |
|
| 552 |
/** |
| 553 |
* @deprecated Use canAccessTicket() instead. |
| 554 |
*/ |
| 555 |
public static function hasTicketPermission($ticket) |
| 556 |
{ |
| 557 |
_deprecated_function(__METHOD__, '2.0.5', 'PermissionManager::canAccessTicket()'); |
| 558 |
|
| 559 |
return self::canAccessTicket($ticket); |
| 560 |
} |
| 561 |
|
| 562 |
/** |
| 563 |
* Map new VISIBILITY_* constants back to legacy string values. |
| 564 |
* |
| 565 |
* @param string $visibility |
| 566 |
* @return string 'all', 'own_plus', or 'own' |
| 567 |
*/ |
| 568 |
private static function mapVisibilityToLegacy($visibility) |
| 569 |
{ |
| 570 |
$map = [ |
| 571 |
self::VISIBILITY_ALL => 'all', |
| 572 |
self::VISIBILITY_ASSIGNED_AND_UNASSIGNED => 'own_plus', |
| 573 |
self::VISIBILITY_ASSIGNED_ONLY => 'own', |
| 574 |
]; |
| 575 |
|
| 576 |
return $map[$visibility] ?? 'own'; |
| 577 |
} |
| 578 |
} |
| 579 |
|
