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Fluent Support – Helpdesk & Customer Support Ticket System / 2.2.0
Fluent Support – Helpdesk & Customer Support Ticket System v2.2.0
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1 === Fluent Support - Helpdesk & Customer Support Ticket System ===
2 Contributors: techjewel, wpmanageninja, adreastrian
3 Tags: wordpress support ticket, Support Ticket, support plugin, helpdesk, customer support plugin
4 Requires at least: 5.6
5 Tested up to: 7.0
6 Stable tag: 2.2.0
7 Requires PHP: 7.4
8 License: GPLv2 or later
9 License URI: http://www.gnu.org/licenses/gpl-2.0.html
10
11 Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.
12 == Description ==
13 = Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress =
14
15 Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard.
16
17 Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax.
18
19 [youtube https://www.youtube.com/watch?v=CqkgrF7JG5k]
20
21 🔗 Official Website Link: [Official Website](https://fluentsupport.com/)
22 🔗 Join Our FB Community: [FluentSupport Facebook Group](https://facebook.com/groups/fluentsupport)
23 🔗 Official 5 Minutes Guide: [Getting started in 5 minutes](https://fluentsupport.com/fluent-support-101/)
24
25 [youtube https://www.youtube.com/watch?v=29NRuKkVSSI]
26
27 = Your Self-hosted Customer Support Desk in WordPress =
28
29 [Fluent Support](https://fluentsupport.com) is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users.
30
31 Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites.
32
33 Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk.
34
35 From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket.
36
37 Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data.
38
39 = Support FEATURES Every Business Needs =
40
41 **All-in-One Customer Support Solution**
42 With Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers' additional data, notes and track their overall stats.
43
44 * Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System.
45 * Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management.
46 * Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go.
47 * Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. **We don't believe in Add-ons.**
48
49 **Customer Support Portal**
50 Your customers can open a support ticket from your website or use your website's contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.
51
52 We've made **design improvements** and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled.
53
54 **Ticket Segmentation and Reporting**
55
56 * Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products.
57 * Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support.
58 * Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention.
59 * Admin/Support Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through.
60 * Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes.
61 * Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity.
62
63 **AI-Powered Customer Support (PRO)**
64
65 Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team's performance.
66
67 * Generate AI-crafted responses for efficiency.
68 * Choose Responses from suggested drafts.
69 * Customize prompts and fine-tune replies to match your brand’s voice.
70 * Quickly summarize messages to understand queries faster.
71 * Analyze the message tone to respond appropriately.
72
73 **🎉 Out-of-the-box Productivity Tools**
74
75 * Custom Automated and Manual workflows
76 * Send a response to multiple support tickets at once. Very useful for similar queries.
77 * Close support tickets by filtering tickets that are older than 20 days (as an example).
78 * Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control.
79 * Quickly edit a customer's info from the ticket page or add a note for later usage.
80 * Get notified when multiple agents are engaging the same ticket.
81 * Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues.
82 * Mention agents to specific tickets to get the right people involved.
83 * GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time.
84 * Manual Time Tracking for tracking time spent on tickets and premium support.
85
86 **Built for Speed & Productivity**
87 Fluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress.
88
89 For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It's like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours.
90
91 **Fully Self-hosted and Open Source**
92 With a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including
93
94 * Custom dashboards
95 * Fully customizable ticket forms
96 * Host support portal on **headless** subdomain
97 * Setup custom self-managed email parser
98
99 **Fully GDPR Ready**
100 Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support.
101
102 **Modern. Powerful. Super Fast**
103
104 * Built with VueJS and REST API as a Single-page Application.
105 * Fast-loading, lean interface so anyone can use it without any learning curve.
106 * Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance.
107 * Separate DB Tables, and it doesn’t affect your WordPress page speed.
108
109 **Seamless Integrations & Features (Pro)**
110
111 Fluent Support features and integrations that will help your business –
112
113 <h4>Seamless e-commerce support with WooCommerce & EDD:</h4>
114
115 * Let your customers open a support ticket against an order so you know exactly what they are talking about.
116 * Let your customers select a store product for the query.
117 * View your customer's orders and purchase history from a ticket view.
118
119 <h4>Membership Support with WordPress Membership Plugins</h4>
120 If you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered.
121 When you view your member's ticket you can see all the details of membership information so it's super easy for you to give support to your customer.
122
123 * Let your members open a support ticket so you know exactly what they are talking about.
124 * Let your members select a specific plan for the support ticket.
125 * View your customer's membership history from the ticket view.
126
127 <h4>Make your Learning Management System more interactive</h4>
128 If you have a LMS site running on LearnDash / LifterLMS / TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.
129
130
131 * Let your learners open a support ticket so you know exactly what they want to know.
132 * Let your members select a specific plan for the support ticket.
133 * View learning history from the ticket view.
134
135 <h4>Core BuddyPress/BuddyBoss Support</h4>
136 With BuddyPress/BuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview.
137
138 So you can **ALWAYS** respond with the right message!
139
140 = Automate Smartly and Do More in Less Time =
141
142 With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with
143 * Add internal notes
144 * Set ticket priority
145 * Assign appropriate support agents automatically
146
147 With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click.
148
149 = Migrate From Other Support Plugins =
150 If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes.
151
152 <h4> Migrate From Awesome Support - WordPress HelpDesk & Support Plugin</h4>
153 For Awesome Support users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps
154
155 * Go to Fluent Support -> Settings
156 * You can see the Awesome Support migration details
157 * Click on the migrate now button
158 * It will take few minutes depends on your support tickets size
159 * Once completed it will ask if you want to delete Awesome Support Tickets from your database.
160 * Confirm Delete or leave it as is.
161 * Now you have all the data right inside your Fluent Support Dashboard.
162 * Resolve away!
163
164
165 <h4>Migrate From SupportCandy – Helpdesk & Support Ticket System</h4>
166 For Support Candy plugin users it's also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below,
167
168 * Go to Fluent Support -> Settings
169 * You can see the SupportCandy migration details
170 * Click on the migrate now button
171 * It will take up to a few minutes depending on your support ticket size and volume in SupportCandy.
172 * Once completed it will ask if you want to delete SupportCandy Tickets from your database.
173 * Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.
174 * Now you have all the data right inside your Fluent Support plugin.
175 * Migration done from "SupportCandy – Helpdesk & Support Ticket System" to Fluent Support!
176
177
178 = Reviews by WordPress Experts =
179 [youtube https://www.youtube.com/watch?v=P0S5RKkSOhc&t=980s]
180
181 [youtube https://www.youtube.com/watch?v=MrgbYAY9E9s]
182
183 [youtube https://www.youtube.com/watch?v=tTyvYHK8hcA]
184
185 [youtube https://www.youtube.com/watch?v=HxiJ6zLpbw8]
186
187 [youtube https://www.youtube.com/watch?v=qncHY5GsVIU]
188
189
190 == Other Plugins By The Same Team ==
191 <ul>
192 <li><a href="https://wordpress.org/plugins/fluent-crm/" target="_blank">FluentCRM - Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution</a></li>
193 <li><a href="https://wordpress.org/plugins/fluentform/" target="_blank">Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder</a></li>
194 <li><a href="https://wordpress.org/plugins/ninja-tables/" target="_blank">Ninja Tables - Easiest Data Table Builder</a></li>
195 <li><a href="https://wordpress.org/plugins/ninja-charts/" target="_blank">Ninja Charts - WordPress Charts and Graphs Plugin</a></li>
196 <li><a href="https://wordpress.org/plugins/wp-payment-form/" target="_blank">Simple Payment Donations & Subscriptions Plugin by Paymattic - Best Payments Plugin for WP</a></li>
197 <li><a href="https://wordpress.org/plugins/fluentforms-pdf/" target="_blank">PDF Generator For Fluent Forms - The Contact Form Plugin</a></li>
198 <li><a href="https://wordpress.org/plugins/fluent-smtp/" target="_blank">FluentSMTP - WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider</a></li>
199 </ul>
200
201 == Contribute ==
202 Fluent Support is an open source project. You can view the full sources (unminified JS) and contribute to the project on GitHub: https://github.com/WPManageNinja/fluent-support
203
204 == Installation ==
205 This section describes how to install the plugin and get it working.
206
207 0. Just search for Fluent Support in WordPress Plugins and click install and activate.
208
209 OR
210
211 1. Upload the plugin files to the `/wp-content/plugins/fluent-support` directory, or install the plugin through the WordPress plugins screen directly.
212 2. Activate the plugin through the \'Plugins\' screen in WordPress
213 3. Use the `Fluent Support` -> `Settings` screen to configure the plugin
214 4. (Make your instructions match the desired user flow for activating and installing your plugin. Include any steps that might be needed for explanatory purposes)
215
216 == Frequently Asked Questions ==
217 = Are there any limitations about how many support tickets I can manage? =
218
219 No, there are no limitations. You can manage as many support tickets or customers or support staff as you want.
220
221
222 = Is it 100% self-hosted? =
223
224 Yes, Fluent Support is 100% self-hosted. Fluent Support will not connect with any of our SaaS servers. You own the data, and your data should be hosted on your hosting server.
225
226 = Is it GDPR compliant? =
227
228 Yes, your data never goes to a different server like HelpScout, ZenDesk or Freshdesk. All the data will be saved and managed into WordPress.
229
230 = Will it cause performance issues for WordPress? =
231
232 Absolutely not! From the very first, we were careful about this. It stores all the related data in custom database tables, so it will not affect your WordPress database. We built the application with VueJS, and it’s only run when you go to the admin dashboard of Fluent Support. Also, The Admin UI is super-fast as It’s a SPA and communicates over ajax.
233
234 =Can I customize the appearance of the helpdesk to match my WordPress theme?=
235
236 Absolutely! Fluent Support offers a customizable support portal, allowing you to seamlessly integrate the helpdesk with your WordPress theme for a cohesive and professional look.
237
238 =Where can I find the Full Vue Source Code?=
239 The full Vue source code is available on our GitHub repository: https://github.com/WPManageNinja/fluent-support
240
241 == External Services ==
242 This plugin connects to several external services for various functionalities.
243
244 = Spam Protection Services =
245 **Google reCAPTCHA**
246 This plugin connects to Google's reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity.
247 It sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled.
248 This service is provided by Google: [Terms of Service](https://policies.google.com/terms), [Privacy Policy](https://policies.google.com/privacy)
249
250 = Migration Services =
251 **Zendesk API (Migration Feature)**
252 This plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers.
253 Data exchanged includes Zendesk API credentials, ticket data, user details, and attachments.
254 This service is provided by Zendesk: [Terms of Service](https://www.zendesk.com/company/customers-partners/terms-of-use/), [Privacy Policy](https://www.zendesk.com/company/agreements-and-terms/privacy-notice/)
255
256 **Help Scout API**
257 This plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments.
258 Data exchanged includes Help Scout API access token, conversation data, customer details, and attachments.
259 This service is provided by Help Scout: [Terms of Service](https://www.helpscout.com/company/legal/terms-of-service/), [Privacy Policy](https://www.helpscout.com/company/legal/privacy/)
260
261 **Freshdesk API**
262 This plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments.
263 Data exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history.
264 This service is provided by Freshdesk: [Terms of Service](https://www.freshworks.com/terms/), [Privacy Policy](https://www.freshworks.com/privacy/)
265
266 **JSHelpdesk Integration (Migration Feature)**
267 This plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin.
268 Data accessed includes local server files, ticket data, and customer information — all processed within your own server environment.
269 No external service connection is made for this integration.
270
271 = Local Migration Tools =
272 **Awesome Support and SupportCandy**
273 This plugin includes migration tools for Awesome Support and SupportCandy plugins.
274 These tools access ticket and customer data directly from your WordPress database and perform all operations locally.
275 No external connections are established, and all processing occurs within your own server.
276
277 == Screenshots ==
278 1. FluentSupport Dashboard
279 2. FluentSupport Tickets
280 3. Single Ticket Overview
281 4. Business Inboxes
282 5. Activity Reports (Pro)
283 6. Agents Reports (Pro)
284 7. Workflow Automation (Pro)
285 8. Settings
286 9. All Customers
287
288 == Changelog ==
289
290 = 2.2.0 (Date: May 20, 2026) =
291 * Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
292 * Added: FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
293 * Added: Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
294 * Added: FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
295 * Improved: Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
296 * Added: fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
297 * Added: Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
298 * Improved: attachment handling for agent-created ticket emails and pasted inline images
299 * Improved: dark mode visibility for filters, switches, radios, tables, and reply controls
300 * Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
301 * Fixed: Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
302 * Fixed: Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
303 * Fixed: Dark mode toggle switch colors in Global Settings
304 * Fixed: Global Settings page design inconsistencies
305 * Fixed: Shortcode attribute not normalizing to lowercase
306
307
308 = 2.1.2 (Date: April 20, 2026) =
309 * Simplified image upload flow: the Create/Reply button now appears only after the upload is complete.
310 * Enabled attachments for ticket emails, including Agent-created tickets and Agent-initiated tickets.
311 * Fixed an issue where alpha-admin.css was loading on all admin pages when the ticket summary feature was enabled.
312 * Fixed inaccurate Personal Report metrics; all ticket closures and replies are now correctly counted regardless of assignment.
313 * Fixed admin UI styling to properly align the Fluent Support canvas within the admin interface.
314 * Prevented duplicate shortcode copy notifications in settings.
315 * Improved dark mode UI consistency by enhancing blocked status warning visibility, fixing Reply/Close button state styling, and improving icon contrast with standardized dropdown icon styling.
316
317 = 2.1.1 (Date: April 10, 2026) =
318 * Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages
319 * Fixed Slack notification sending issue (Pro)
320 * Fixed activity log staff filter dropdown collapsing issue
321
322 = 2.1.0 (Date: April 09, 2026) =
323 * Added Agent Groups to organize support teams and enable smart ticket distribution
324 * Added Agent Signature option for support agents
325 * Added Agent-Initiated Tickets (agents can create tickets on behalf of customers)
326 * Added new email template for Agent-Initiated Tickets
327 * Added file upload integration with Cloudflare R2 and Amazon S3 (Pro)
328 * Added Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components)
329 * Added fluent_support/should_send_notification filter to control notification delivery across channels
330 * Improved overall security
331 * Optimized database queries for better performance
332 * Fixed Fluent Boards integration action availability in free version when plugin is active
333 * Fixed portal signup visibility issue when using shortcode attribute
334 * Fixed “Close Ticket Silently” not suppressing email notifications
335 * Fixed incorrect syncing of customer status with FluentCRM
336 * Fixed advanced filter deletion issue in tickets list
337 * Fixed theme mode toggle visibility issue
338 * Fixed untranslated strings in advanced filter options
339
340 = 2.0.6 (Date: March 05, 2026) =
341 * Updated: Core PHP framework
342 * Added: Zendesk migration improvement to collect archived tickets and resume previous migrations
343 * Fixed: Onboarding dark mode design issue
344 * Fixed: Bulk option checkbox now visible by default
345 * Fixed: Ticket list not updating after bulk actions
346 * Fixed: File upload limit validation issue after deleting previously uploaded files
347 * Fixed: WordPress admin bar overlapping Fluent Support menu
348 * Fixed: Agent reply count in reports incorrectly including internal notes
349 * Fixed: Error when navigating directly to a ticket URL due to window.history.state being null
350
351 = 2.0.5 (Date: March 02, 2026) =
352 * Added: Admin Dashboard Dark Mode
353 * Added: Support for OpenAI GPT-5.2 & GPT-5.2 Chat models
354 * Added: View Tickets (Read Only) permission
355 * Improved: Faster ticket list loading
356 * Improved: Optimized large-scale Zendesk migration
357 * Fixed: Draft Reply permission issue
358 * Fixed: Attachment links during ticket merge
359 * Fixed: Ticket content unordered list formatting
360 * Fixed: Integration settings save button visibility
361 * Fixed: “Waiting Since” tooltip date display
362 * Fixed: Saved Replies left menu link
363 * Fixed: Login page styling issue
364 * Fixed: Date range picker responsive layout
365
366 = 2.0.2 (Date: February 09, 2026) =
367 * Fixed an issue where current ticket watchers were not displaying in the ticket list.
368 * Fixed an issue where ticket merging could fail from the ticket view page.
369 * Fixed an issue where reCAPTCHA settings were not saving properly.
370 * Fixed a responsiveness issue with the bulk actions bar in the ticket list.
371 * Fixed issues related to ticket migration.
372 * Fixed a customer profile update issue by treating customer IP fields as strings.
373 * Fixed a styling issue with the Ticket Merge dialog buttons.
374
375 = 2.0.1 (Date: February 06, 2026) =
376 * Improved onboarding completion UI and post-onboarding navigation
377 * Improved sanitization and validation handling
378 * Fixed Saved Replies modal showing stale content when editing
379
380 = 2.0.0 (Date: February 05, 2026) =
381 * Complete admin interface redesign with a modern layout.
382 * Full RTL (Right-to-Left) language support across the interface.
383 * Fully mobile-responsive experience across all modules.
384 * Revamped menu structure with dropdowns for better organization.
385 * Responsive hamburger menus for Main Menu, Settings, and Reports.
386 * Drag & Drop Image Upload for tickets.
387 * Ticket List Display Settings: manage layout and element visibility directly from the Display Settings icon.
388 * Compact Ticket List Layout for faster scanning and higher information density.
389 * Keyboard Shortcuts: Enable via Plugin Settings → Global Settings → Enable Keyboard Shortcuts. Click “Keyboard Shortcuts” to view all available commands.
390 * Improved Frontend Support Portal responsiveness and theme compatibility.
391 * Refactored Customer Portal SCSS variables for easier dark mode implementation.
392 * Updated core PHP framework; resolved PHP 8.4 compatibility issues.
393 * Improved input sanitization and validation.
394 * Migrated components to Options API and refactored Vue components for better performance.
395 * Prevented unnecessary API calls in Reports module.
396 * Separated personal reports from agent performance reports.
397 * Added Reports Stats API for product/business-specific insights.
398 * Selected date range persists when switching report tabs.
399 * Resolved issue where pressing Enter caused page reload instead of submitting forms.
400 * Fixed Block Editor styles not applying correctly on Customer Portal.
401 * Fixed WordPress 6.9 admin text editor toolbar compatibility issues.
402 * Fixed database table error when Activity Log feature was disabled.
403 * Fixed auto password generation issue for new users with empty password fields.
404
405 = 1.10.5 (Date: November 28, 2025) =
406 * Security: Fixed an access control bypass in the customer portal caused by improper validation of the intended_ticket_hash parameter.
407 * Security: Added sanitize_sql_orderby() to prevent unsafe or invalid values in sorting queries.
408 * Fix product_id filter to require array in whereIn, preventing potential errors when a non-array value is provided.
409
410
411 = 1.10.4 (Date: November 21, 2025) =
412 * Fixed: Issue with attachments not showing from third-party storage.
413
414 = 1.10.3 (Date: Nov 17, 2025) =
415 * Resolved issues affecting public ticket and attachment visibility.
416
417 = 1.10.2 (Date: Nov 6, 2025) =
418 * Fixed Guideline Issues
419
420 = 1.10.1 (Date: Oct 31, 2025) =
421 * Fixed Text Domain Issues
422 * Updated Libraries
423 * Prevent Direct Access to Plugin Files
424 * Added GitHub Public repo link in the readme file
425
426 = 1.10.0 (Date: October 23, 2025) =
427 * Added: Fluent Cart product purchase widget in the ticket sidebar.
428 * Added: Fluent Cart product and order options in custom fields.
429 * Added: Workflow trigger based on Fluent Cart product and order from custom fields.
430 * Added: Option to integrate the customer portal into the Fluent Cart customer dashboard.
431 * Added: Multi-select option for product filtering in tickets.
432 * Improved: Refined plugin performance for increased speed and efficiency.
433
434 = 1.9.2 (Date: August 20, 2025) =
435 * Added: Product assignment to tickets in Workflow Actions.
436 * Added: Support for custom field data in Outgoing Webhooks.
437 * Improved: Click-to-copy shortcode functionality on the Global Settings page.
438 * Improved: Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor.
439 * Improved: Dash icon updated.
440 * Fixed: CSRF issue fixed on Report Export – nonce verification.
441 * Fixed: Error during AI activity log cleanup.
442
443 = 1.9.1 (Date: July 15, 2025) =
444 * Improved: After selecting the portal page, it now displays the page name along with the page ID.
445 * Improved: Enhanced data validation when creating a customer through the "Create Ticket on Behalf of Customer" module.
446 * Improved: Added a filter to control the display of bottom borders in email templates.
447 * Fixed: Custom field “required” validation not working under certain conditions.
448 * Fixed: Start date does not display correctly in the Paid Memberships Pro widget.
449 * Fixed: Design conflict with the Blocksy theme in the customer portal.
450 * Fixed: Translation issues across various modules.
451 * Fixed: Agents unable to edit additional data fields.
452 * Fixed: Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer.
453 * Fixed: Selected product displayed as ID instead of name in view ticket module.
454 * Fixed: Change customer option showed only the current customer ID instead of the full list.
455 * Fixed: Workflow didn’t work when Fluent Community plugin was inactive.
456 * Fixed: Attachment access issue on symlinked servers using realpath.
457
458 = 1.9.0 (Date: May 28, 2025) =
459 * Added: Integration with Fluent Community. (Pro)
460 * Added: Informational replies on admin ticket responses.
461 * Added: Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version.
462 * Improved: Internal note functionality now works for closed tickets.
463 * Improved: Responses in closed tickets can now be edited.
464 * Fixed: Error message shown for the Priority field when the Product is required in the customer portal.
465 * Fixed: Fatal error triggered by the Share Essentials weekly cron job.
466 * Fixed: Customer responses not displaying in agent response stats within agent reports.
467 * Fixed: Incorrect ticket response count shown in today's stats.
468 * Fixed: Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode.
469 * Fixed: "Waiting For Reply" filter not working in advanced filtering.
470 * Fixed: Responsive issues in the Agent Portal.
471
472 = 1.8.8 (Date: Apr 22, 2025) =
473 * Fixed: Ticket status was not displaying correctly on the ticket view page in the customer portal.
474 * Fixed: File types, quantity limits, and file sizes were not displaying correctly in the customer portal.
475 * Fixed: Missing translations in the customer portal.
476 * Fixed: Changes to ticket form configurations were not reflecting in the customer portal.
477 * Fixed: Removed unnecessary API call on the customer portal page.
478 * Fixed: Custom field not updating correctly via REST API.
479 * Fixed: Issue with Fluent Form and Fluent CRM integration.
480 * Fixed: Issues with updating actions in the workflow.
481 * Fixed: Issue with conflicting forms in the customer portal's registration and password reset process.
482
483 = 1.8.7 (Date: Mar 20, 2025) =
484 * Improvement: Enhanced and refined the Customer Portal UI/UX.
485 * Improvement: New block editor for the updated Customer Portal layout.
486 * Improvement: Resume options for incomplete Freshdesk ticket migrations.
487 * Fixed: Images pasted directly are deleted after some time.
488 * Fixed: Unable to edit customers with no name in the customer list.
489 * Fixed: Attachment issue when creating a ticket from Fluent Forms.
490 * Fixed: Issue with unchecking agent permissions.
491 * Fixed: Missing option to delete custom fields during creation.
492 * Fixed: Creating an action in a workflow also creates a duplicate action.
493 * Fixed: Advanced filter does not work when a multi-select option is selected.
494 * Fixed: Unable to assign users to a new business box if the current one is restricted to agents.
495 * Fixed: Product not displaying in WooCommerce widget.
496 * Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal.
497 * Fixed: Direct copy-paste of images was not functioning properly in multisite.
498
499 = 1.8.6 (Date: Feb 28, 2025) =
500 * Fixed: Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support.
501 * Fixed: Enhanced Security: Implemented proper data escaping and improve overall plugin security.
502 * Fixed: Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation.
503
504 = 1.8.5 (Date: Dec 26, 2024) =
505 * Added: Agent Time Tracking (Pro)
506 * Added: Saved search (Pro)
507 * Added: Keyboard Shortcuts
508 * Fixed: Issue where the Customer Portal's rich text editor reverted to a basic editor upon reload.
509 * Fixed: Recaptcha functionality issue in the Customer Portal.
510 * Fixed: WorkFlow action sequence title issue.
511 * Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading.
512 * Fixed: Compatibility issue with the Sequential Order Plugin.
513 * Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
514 * Fixed: Error message displaying when the Customer Portal loads.
515 * Fixed: Notes within a closed ticket becoming non-editable.
516 * Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard's bulk action feature.
517 * Fixed: Email verification message translation and verification message hooks not functioning properly.
518
519 = 1.8.4 (Date: Sep 27, 2024) =
520 * Hot-fix: Fixed issue with Activity logs cleanup
521
522 = 1.8.3 (Date: Sep 25, 2024) =
523 * Added: Workflow action sequence (Pro)
524 * Added: Direct paste image in WP Editor
525 * Fixed: Required sign not visible for product options marked as required during ticket creation
526 * Fixed: Reply button toggle option not working in the admin portal
527 * Fixed: Issue with the route URL on the All Tickets page
528 * Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
529 * Fixed: OpenAI routing issue resolved
530 * Fixed: CSS issue related to ticket filter theme in the Customer Portal
531 * Fixed: Responsive issue on the view ticket page
532 * Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system
533
534 = 1.8.1 (Date: Sep 10, 2024) =
535 * Fixed - Email verification vulnerability issue in signup
536 * Fixed - Customer portal ticket fetching vulnerability issue
537
538 = 1.8.0 (Date: Aug 15, 2024) =
539 * Added - Integration with OpenAI (Pro)
540 * Added - Product Filter and sorting option in customer portal
541 * Added - Email verification in sighup for customer
542 * Added - Two-FA in signing for customer
543 * Fixed - Freshdesk ticket migration issue
544 * Fixed - Response message not being saved correctly in the auto-close settings
545 * Fixed - Data remaining in the "Create Customer" form after creating a customer in the Customers module
546 * Fixed - Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff
547 * Fixed - Shortcode always being pasted below the content
548 * Fixed - Tickets still being deletable even when the "Delete Ticket" permission is unchecked
549 * Fixed - Workflow issue when the ticket-closing condition is triggered
550
551 = 1.7.90 (Date: May 28, 2024) =
552 * Added - Activity Trends by Time of Day (Pro)
553 * Added - Integration with Fluent Boards (Pro)
554 * Added - Integrations Logs
555 * Added - Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
556 * Added - Duplicate or clone workflows (Pro)
557 * Added - Required option in product field (Pro)
558 * Fixed - If the site language is not set to English, the workflow always defaults to manual mode
559 * Fixed - Inbox identifier css issue in all tickets table
560 * Fixed - If anyone choose View dashboard and draft_reply then it will not show any tickets
561 * Fixed - Freshdesk ticket migration issue
562 * Fixed - Zendesk ticket migration issue
563 * Fixed - Clicking the "Import Tickets" button in the ticket migration module opens multiple modals simultaneously
564 * Fixed - Issue with Bookmark
565 * Fixed - When the file name is too long, the file will not upload during ticket creation or in responses
566 * Fixed - If a restriction is applied to a specific business box, it still appears on the dashboard
567 * Fixed - MemberPress integration to show separate lists for recurring and non-recurring subscriptions
568 * Fixed - The WooCommerce widget is not shown on the 'View Customer' page
569
570 = 1.7.80 (Date: April 3, 2024) =
571 * Added - Restrict business boxes for specific agents
572 * Added - Ticket search feature in customer portal
573 * Added - MemberPress Integration
574 * Added - Option to resume the migration process for the last incomplete ticket in Helpscout (Pro)
575 * Added - Display the exact time of ticket or response creation upon hovering over it in the admin portal
576 * Fixed - Attachment download issue in email piping
577 * Fixed - BetterDocs integration issue
578 * Fixed - Agent Only field isn't displaying into the ticket
579 * Fixed - Draft Reply approve button issue with attachment
580 * Fixed - There is an issue with exporting the agent report time
581 * Fixed - The Gravatar image link is causing a PHP 8.2 deprecated issue
582 * Fixed - The issue with the "Enable Reply from Telegram" button in Telegram
583 * Fixed - The Auto Close Settings are not saving
584 * Fixed - Helpscout ticket migration issue
585 * Fixed - When responding to emails in German, create a new ticket instead of replying.
586
587 = 1.7.72 (Date: January 10, 2024) =
588 * Fixed - Notification integration settings issue
589 * Fixed - Displaying an incorrect assigned agent name
590 * Fixed - Links open in same tab issue
591 * Fixed - Telegram reply issue
592 * Fixed - Required functionality is not working in the conditional field
593 * Fixed - Ticket status issue
594
595 = 1.7.7 (Date: December 13, 2023) =
596 * Added - Trigger Fluent CRM automation within workflow (Pro)
597 * Added - Agent feedback in ticket response (Pro)
598 * Added - Agent permission for save response as draft
599 * Added - New shortcode for agent title signature in the inbox settings
600 * Added - Custom registration field using hooks
601 * Fixed - Agent can assign ticket without permission
602 * Fixed - The time duration displayed for ticket creation and response creation is inconsistent
603 * Fixed - Open a new thread in email for every response created
604 * Fixed - Translation issue
605 * MySQL orderby security issue fixed
606
607 = 1.7.6 (Date: November 07, 2023) =
608 * Improved File Upload
609 * Improved UI
610
611 = 1.7.5 (Date: November 01, 2023) =
612 * Fixed - Update and delete customer profile issue
613 * Fixed - Reset avatar issue for customer and agent
614 * Fixed - Ticket id not included in outgoing webhook
615 * Fixed - Update and delete issue in saved reply
616
617 = 1.7.4 (Date: October 31, 2023) =
618 * Added - Gutenberg block editor support for customer portal
619 * Added - Option to set additional fields in register form
620 * Added - Agent assigns permission for support staff
621 * Fixed - Added a few missing translations
622 * Fixed - "not contain" condition does not work in the workflow
623 * Fixed - Ticket delete button is only shown in the Pro version
624 * Fixed - Freshdesk migrator issue fixing
625 * Fixed - File upload and view issue for 3rd party
626 * Improved - Ticket ordering in the customer portal
627 * Improved - Implemented 404 page for invalid ticket id
628
629
630 = 1.7.3 (Date: August 23, 2023) =
631 * Added - Option to delete ticket from inside view ticket
632 * Added - Re-design permission page
633 * Added - Report by Product(Pro)
634 * Added - Report by Business Inbox(Pro)
635 * Added - Support RTL email template
636 * Fixed - Hide agent performance report from dashboard if the user doesn't have permission
637 * Fixed - Tickets page - search not working in some case
638 * Fixed - Issue in Customer Fields required with conditions(Pro)
639 * Fixed - Save as draft in reply ticket not working
640 * Fixed - Manage Customer - upload avatar for customer not working
641 * Fixed - Add media button is not working for wp-editor
642 * Fixed - Attachment not working from email for 3rd party(Pro)
643 * Fixed - The issues in inner sidebar while route changing
644
645 = 1.7.2 (Date: July 17, 2023) =
646 * Fixed - Create ticket issue for required fields
647 * Fixed - Edit button in draft mode
648 * Fixed - Add cc or Discard cc button not showing
649
650 = 1.7.1 (Date: July 15, 2023) =
651 * File Attachment view issue fixed
652 * remove error_log for debugging
653
654 = 1.7.0 (Date: July 14, 2023) =
655 * Added - Effortless draft mode and auto save functionality
656 * Added - Option to set maximum file upload limit
657 * Added - Option to set dedicated business box for webhook(Pro)
658 * Added - Option to set as default business box
659 * Added - Option to set business box in the customer portal shortcode
660 * Added - Option to upload file in the ticket create form
661 * Added - Business box added in the workflow action and condition list (Pro)
662 * Added - Option to merge multiple tickets at the same time
663 * Added - Summary by agent report on the dashboard
664 * Added - Email CC support(Pro)
665 * Added - Support file attachment upload in third party (Google Drive and Dropbox)(Pro)
666 * Added - Zendesk migrator(Pro)
667 * Fixed - Exception handled in route issue
668 * Fixed - Edit reply issue
669 * Fixed - Workflow action ordering issue (Pro)
670 * Fixed - Custom field required in conditional form (Pro)
671 * Fixed - Conditional form rendering issue (Pro)
672 * Fixed - Ticket create using API endpoint (Pro)
673 * Fixed - Freshdesk migrator issue (Pro)
674 * More improvements
675
676 = 1.6.9 (Date: March 16, 2023) =
677 * Added - Google reCAPTCHA support
678 * Added - Custom field required or optional (Pro)
679 * Added - Custom field in the workflow condition (Pro)
680 * Added - Saved replies templates in auto ticket close module (Pro)
681 * Added - Saved replies templates in the workflow (Pro)
682 * Fixed - Fluent CRM widget missing issue (Pro)
683 * Fixed - Ticket merge popup issue (Pro)
684 * Fixed - Delete action of manual workflow (Pro)
685 * More improvements
686
687 = 1.6.8 (Date: February 14, 2023) =
688 * Added - notify user when agent create a ticket on behalf of them
689 * Fixed - custom fields issues while creating ticket from Fluent Forms
690 * Fixed - issue with Shortcode
691 * Fixed - issue on ticket close
692 * Fixed - Issue with telegram reply (Pro)
693 * Fixed - Support staff not assigned to ticket via workflow (Pro)
694 * Fixed - Frontend agent portal issues (Pro)
695 * Added - Migrate Tickets from Freshdesk (Pro)
696 * Added - Toggle to stop auto close bookmarked tickets (Pro)
697 * More Bug Fixes and Improvements
698
699
700 = 1.6.7 (Date: November 24, 2022) =
701 * Migrate Tickets from JS Help Desk
702 * Agent Assignee Record on Activity
703 * Dynamic Dashboard
704 * Agent Summary Exporter (Pro)
705 * Migrate Tickets from Help Scout (Pro)
706 * WooCommerce Purchase History Widget Redesigned (Pro)
707 * Bug Fixes and Improvements
708
709 = 1.6.6 (Date: October, 2022) =
710 * Activity Log Filters
711 * Active Tickets for Products
712 * Waiting Tickets stat on Dashboard
713 * Hourly Reports for tickets activity
714 * New Trigger – Ticket Closed on Automation (Pro)
715 * Close Ticket Silently (without triggering emails)
716 * Migrate Tickets from Awesome Support
717 * Migrate Tickets from SupportCandy
718 * Bug Fixes and Improvements
719
720 = 1.6.5 (Date: August 24, 2022) =
721 * Added Auto Close Ticket Module based on ticket inactivity days (Pro)
722 * Improved Saved Replies. Now you can add more replies (Pro)
723 * Styling Improvements
724 * Fixed Few minor issues on integrations
725
726 = 1.6.2 (Date: August 22, 2022) =
727 * Fixed fiw minor bugs regarding data sanitizations
728 * Saved Replies issues Fixed
729 * All external links are will open in new tab
730 * Auto Linking linkable contents
731 * Create new ticket flow improved from agent side
732
733 = 1.6.1 (Date: August 19, 2022) =
734 * Added - Ticket create action in FluentCRM
735 * Added - FluentCRM list on ticket sidebar
736 * Added - Fluent Support ticket summary in WP Dashboard toolbar
737 * Added - Fluent Support ticket summary in WP Dashboard toolbar
738 * Added - Fluent Support summary WP Dashboard Widget
739 * Fixed - Customer ticket creation page disappear on page reload
740 * Improvement - Security
741 * Improvement - Code Base
742
743 = 1.5.7 (Date: July 07, 2022) =
744 * Added - Customer Logout Feature
745 * Added - Customer Password Reset Feature
746 * Added - Avatar Reset Feature
747 * Improvement - Code Base
748
749 = 1.5.6 (Date: May 26, 2022) =
750 * Improvement - Code Base
751 * Fixed - Image alignment issue in email template
752 * Fixed - Editor issue inside modal popup
753 * Fixed - Customer avatar doesn't display in customer portal
754 * Fixed - Customer WP Profile Update doesn't Reflect in Fluent Support Customer Profile
755
756 = 1.5.5 (Date: March 02, 2022) =
757 * Added - GDPR compliance and WordPress Data-Export API
758 * Added - Today's stats of tickets
759 * Added - Attachment support in email notification
760 * Added - Ticket moving feature from one mailbox to another
761 * Fixed - Conflict while creating ticket from agent-end in some specific servers
762
763 = 1.5.4 (Date: January 19, 2022) =
764 * Added - Email notification on ticket assign
765 * Added - Ticket priority selection in Fluent Forms integration
766 * Added - Customer profile picture changing option in agent area
767 * Added - Customer registration on ticket creation from agent area
768 * Added - WordPress user registration on ticket creation from agent area
769 * Added - Plugin PHP API
770 * Added - Ticket customer changing option from agent dashboard
771 * Added - Missing translations
772 * Authentication Improvements
773 * Fixed - Attachment issue
774 * Fixed - Email notification not sending to customer when agent reply to a ticket
775
776 = 1.5.3 (Date: November 22, 2021) =
777 * Preview text issue fixed
778 * Support for Non-Latin chars
779 * Customer Delete Feature added
780
781 = 1.5.2 (Date: November 17, 2021) =
782 * File upload bug issue fixed
783 * Ticket priority display issue fixed fixed
784
785 = 1.5.1 (Date: November 16, 2021) =
786 * Fix Registration shortcode fixed
787
788 = 1.5.0 (Date: November 16, 2021) =
789 * Save notifications improvement
790 * Enforcing hook names convention
791 * The final release for public launch
792
793 = 1.4.6 (Date: November 15, 2021) =
794 * UI & UX Improvements
795 * Added Signup and Login Form
796 * Fully Translation Ready
797
798 = 1.4.2 (Date: November 14, 2021) =
799 * UI Improvements
800 * Data Syncing Issue Fixed
801
802 = 1.4.1 (Date: November 13, 2021) =
803 * Remove Fluent Forms Dependencies
804 * Deep integration with FluentCRM
805 * UI Improvements
806
807 = 1.4.0 (Date: November 12, 2021) =
808 * Initial Release
809