| 1 |
<?php |
| 2 |
|
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namespace FluentSupport\App\Services; |
| 4 |
|
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use FluentSupport\App\App; |
| 6 |
use FluentSupport\App\Models\Agent; |
| 7 |
use FluentSupport\App\Models\Attachment; |
| 8 |
use FluentSupport\App\Models\Ticket; |
| 9 |
use FluentSupport\App\Models\Conversation; |
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use FluentSupport\App\Models\Customer; |
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use FluentSupport\App\Models\MailBox; |
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use FluentSupport\App\Models\Meta; |
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use FluentSupport\App\Models\AIActivityLogs; |
| 14 |
use FluentSupport\App\Models\Person; |
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use FluentSupport\App\Models\Product; |
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use FluentSupport\App\Services\Includes\UploadService; |
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use FluentSupport\App\Services\EmailNotification\Settings; |
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use FluentSupport\Framework\Support\Arr; |
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|
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/** |
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* Helper - REST API Helper Class |
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* |
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* App helper for REST API |
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* |
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* @package FluentSupport\App\Services |
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* |
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* @version 1.0.0 |
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*/ |
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class Helper |
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{ |
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public static function FluentSupport($module = null) |
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{ |
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return App::getInstance($module); |
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} |
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|
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/** |
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* Get agent information by user id |
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* The function will get user id as parameter or get id from session and return agent information |
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* @param null $userId |
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* @return false | Agent |
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*/ |
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public static function getAgentByUserId($userId = null) |
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{ |
| 44 |
if ($userId === null) { |
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$userId = get_current_user_id(); |
| 46 |
} |
| 47 |
if (!$userId) { |
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return false; |
| 49 |
} |
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return Agent::where('user_id', $userId)->first(); |
| 51 |
} |
| 52 |
|
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/** |
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* This function will return the list of ticket priorities list for customer |
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* |
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* @return mixed |
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*/ |
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public static function customerTicketPriorities() |
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{ |
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return apply_filters('fluent_support/customer_ticket_priorities', [ |
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'normal' => __('Normal', 'fluent-support'), |
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'medium' => __('Medium', 'fluent-support'), |
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'critical' => __('Critical', 'fluent-support') |
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]); |
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} |
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|
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/** |
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* This function will return the list of ticket priorities list for Admin |
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* |
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* @return mixed |
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*/ |
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public static function adminTicketPriorities() |
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{ |
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return apply_filters('fluent_support/admin_ticket_priorities', [ |
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'normal' => __('Normal', 'fluent-support'), |
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'medium' => __('Medium', 'fluent-support'), |
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'critical' => __('Critical', 'fluent-support') |
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]); |
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} |
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|
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|
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/** |
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* This function will return ticket status group |
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* |
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* @return mixed |
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*/ |
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public static function ticketStatusGroups() |
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{ |
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return apply_filters('fluent_support/ticket_status_groups', [ |
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'open' => ['new', 'active'], |
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'active' => ['active'], |
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'closed' => ['closed'], |
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'new' => ['new'], |
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'all' => [] |
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]); |
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} |
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|
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/** |
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* This function will return custom ticket status group |
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* |
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* @return mixed |
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*/ |
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public static function changeableTicketStatuses() |
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{ |
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$ticketStatus = static::ticketStatusGroups(); |
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|
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unset($ticketStatus['all']); |
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unset($ticketStatus['open']); |
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|
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return apply_filters('fluent_support/changeable_ticket_statuses', $ticketStatus); |
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} |
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|
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/** |
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* This function will return ticket status list |
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* |
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* @return mixed |
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*/ |
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public static function ticketStatuses() |
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{ |
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return apply_filters('fluent_support/ticket_statuses', [ |
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'new' => __('New', 'fluent-support'), |
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'active' => __('Active', 'fluent-support'), |
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'closed' => __('Closed', 'fluent-support'), |
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]); |
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} |
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|
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public static function getTkStatusesByGroupName($groupName) |
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{ |
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$groups = self::ticketStatusGroups(); |
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return Arr::get($groups, $groupName, []); |
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} |
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|
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public static function ticketAcceptedFileMiles() |
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{ |
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$groups = self::getMimeGroups(); |
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$globalSettings = (new Settings())->globalBusinessSettings(); |
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|
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if (empty($globalSettings['accepted_file_types'])) { |
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return apply_filters('fluent_support/accepted_ticket_mimes', []); |
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} |
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|
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$mimes = []; |
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$typesGroups = Arr::only($groups, $globalSettings['accepted_file_types']); |
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foreach ($typesGroups as $mimesGroup) { |
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$mimes = array_merge($mimes, $mimesGroup['mimes']); |
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} |
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|
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return apply_filters('fluent_support/accepted_ticket_mimes', $mimes); |
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} |
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|
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public static function getAcceptedMimeHeadings() |
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{ |
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$groups = self::getMimeGroups(); |
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$globalSettings = (new Settings())->globalBusinessSettings(); |
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|
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if (empty($globalSettings['accepted_file_types'])) { |
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return []; |
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} |
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|
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$mimeNames = []; |
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$typesGroups = Arr::only($groups, $globalSettings['accepted_file_types']); |
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foreach ($typesGroups as $mimesGroup) { |
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$mimeNames[] = $mimesGroup['title']; |
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} |
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|
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return $mimeNames; |
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} |
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|
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public static function getFileUploadMessage() |
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{ |
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$mimeHeadings = self::getAcceptedMimeHeadings(); |
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$settings = (new Settings())->globalBusinessSettings(); |
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$maxFileSize = floatval($settings['max_file_size']); |
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|
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// translators: %1$s is a comma-separated list of supported file types, %2$.01f is the maximum file size in megabytes |
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return sprintf(__('Supported Types: %1$s and max file size: %2$.01fMB', 'fluent-support'), implode(', ', $mimeHeadings), $maxFileSize); |
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} |
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|
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public static function getMimeGroups() |
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{ |
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return apply_filters('fluent_support/mime_groups', [ |
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'images' => [ |
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'title' => __('Photos', 'fluent-support'), |
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'mimes' => [ |
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'image/gif', |
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'image/ief', |
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'image/jpeg', |
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'image/webp', |
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'image/pjpeg', |
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'image/ktx', |
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'image/png' |
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] |
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], |
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'csv' => [ |
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'title' => __('CSV', 'fluent-support'), |
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'mimes' => [ |
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'application/csv', |
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'application/txt', |
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'text/csv', |
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'text/plain', |
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'text/comma-separated-values', |
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'text/anytext', |
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] |
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], |
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'documents' => [ |
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'title' => __('PDF/Docs', 'fluent-support'), |
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'mimes' => [ |
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'application/excel', |
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'application/vnd.ms-excel', |
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'application/vnd.msexcel', |
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'application/octet-stream', |
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'application/pdf', |
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'application/msword', |
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'application/vnd.openxmlformats-officedocument.wordprocessingml.document' |
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] |
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], |
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'zip' => [ |
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'title' => __('Zip', 'fluent-support'), |
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'mimes' => [ |
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'application/zip' |
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] |
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], |
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'json' => [ |
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'title' => __('JSON', 'fluent-support'), |
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'mimes' => [ |
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'application/json', |
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'application/jsonml+json' |
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] |
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] |
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]); |
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} |
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|
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/** |
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* getOption method will return settings using key |
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* This method will get key as parameter, fetch data from database, beautify the data and return |
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* @param $key |
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* @param string $default |
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* @return mixed|string |
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*/ |
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public static function getOption($key, $default = '') |
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{ |
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//Get settings from meta table using the key |
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$data = Meta::where('object_type', 'option') |
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->where('key', $key) |
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->first(); |
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|
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if ($data) { |
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$value = static::safeUnserialize($data->value); |
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if ($value) { |
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return $value; |
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} |
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} |
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|
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return $default; |
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} |
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|
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/** |
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* updateOption method will update or insert settings |
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* This method will get key and value as parameter, check exists or not. If exist update value by key, else insert value for the key |
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* @param $key |
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* @param $value |
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* @return mixed |
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*/ |
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public static function updateOption($key, $value) |
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{ |
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//Get settings from meta table using the key |
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$data = Meta::where('object_type', 'option') |
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->where('key', $key) |
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->first(); |
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|
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//If data is available, update existing data and return |
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if ($data) { |
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return Meta::where('id', $data->id) |
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->update([ |
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'value' => maybe_serialize($value) |
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]); |
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} |
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|
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//If newly submit, create new record and return |
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return Meta::insert([ |
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'object_type' => 'option', |
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'key' => $key, |
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'value' => maybe_serialize($value) |
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]); |
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} |
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|
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/** @internal Not called from core controllers — available for Pro/hook usage. */ |
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public static function deleteOption($key) |
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{ |
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return Meta::where('object_type', 'option') |
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->where('key', $key) |
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->delete(); |
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} |
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|
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/** |
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* getIntegrationOption method will return the integration settings by integration key |
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* @param $key |
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* @param string $default |
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* @return mixed|string |
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*/ |
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public static function getIntegrationOption($key, $default = '') |
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{ |
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$data = Meta::where('object_type', 'integration_settings') |
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->where('key', $key) |
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->first(); |
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|
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if ($data) { |
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$value = static::safeUnserialize($data->value); |
| 309 |
if ($value) { |
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return $value; |
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} |
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} |
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|
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return $default; |
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} |
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|
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/** |
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* updateIntegrationOption method will update existing settings or create new settings by integration key |
| 319 |
* @param $key |
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* @param $value |
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* @return mixed |
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*/ |
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public static function updateIntegrationOption($key, $value) |
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{ |
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$data = Meta::where('object_type', 'integration_settings') |
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->where('key', $key) |
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->first(); |
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|
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if ($data) { |
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return Meta::where('id', $data->id) |
| 331 |
->update([ |
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'value' => maybe_serialize($value) |
| 333 |
]); |
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} |
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|
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return Meta::insert([ |
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'object_type' => 'integration_settings', |
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'key' => $key, |
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'value' => maybe_serialize($value) |
| 340 |
]); |
| 341 |
} |
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|
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public static function getTicketViewUrl($ticket) |
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{ |
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$baseUrl = self::getPortalBaseUrl(); |
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$ticketNumber = $ticket->serial_number ?? $ticket->id; |
| 347 |
return $baseUrl . '/#/ticket/' . $ticketNumber . '/view'; |
| 348 |
} |
| 349 |
|
| 350 |
public static function getTicketViewSignedUrl($ticket) |
| 351 |
{ |
| 352 |
if (!self::isPublicSignedTicketEnabled()) { |
| 353 |
return self::getTicketViewUrl($ticket); |
| 354 |
} |
| 355 |
|
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$baseUrl = self::getPortalBaseUrl(); |
| 357 |
$ticketNumber = $ticket->serial_number ?? $ticket->id; |
| 358 |
|
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$baseUrl = add_query_arg([ |
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'fs_view' => 'ticket', |
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'support_hash' => $ticket->hash, |
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'ticket_id' => $ticketNumber, |
| 363 |
], $baseUrl); |
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|
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return $baseUrl . '#/ticket/' . $ticketNumber . '/view'; |
| 366 |
} |
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|
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public static function saveOpenAIData($objectType, $key, $data) |
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{ |
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$serializedData = maybe_serialize($data); |
| 371 |
|
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$previousValue = Meta::where('object_type', $objectType)->first(); |
| 373 |
|
| 374 |
if ($previousValue) { |
| 375 |
return Meta::where('object_type', $objectType)->update([ |
| 376 |
'value' => $serializedData |
| 377 |
]); |
| 378 |
} else { |
| 379 |
return Meta::insert([ |
| 380 |
'object_type' => $objectType, |
| 381 |
'key' => $key, |
| 382 |
'value' => $serializedData |
| 383 |
]); |
| 384 |
} |
| 385 |
|
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} |
| 387 |
|
| 388 |
public static function authorizeChatGPTAPIKey($data) |
| 389 |
{ |
| 390 |
return wp_remote_get('https://api.openai.com/v1/models', [ |
| 391 |
'headers' => [ |
| 392 |
'Authorization' => 'Bearer ' . $data['api_key'], |
| 393 |
'Content-Type' => 'application/json' |
| 394 |
] |
| 395 |
]); |
| 396 |
} |
| 397 |
|
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public static function isPublicSignedTicketEnabled() |
| 399 |
{ |
| 400 |
$businessSettings = self::getBusinessSettings(); |
| 401 |
|
| 402 |
return (Arr::get($businessSettings, 'disable_public_ticket') != 'yes'); |
| 403 |
} |
| 404 |
|
| 405 |
public static function getTicketAdminUrl($ticket) |
| 406 |
{ |
| 407 |
$baseUrl = self::getPortalAdminBaseUrl(); |
| 408 |
return $baseUrl . 'tickets/' . $ticket->id . '/view'; |
| 409 |
} |
| 410 |
|
| 411 |
/** |
| 412 |
* getPortalBaseUrl will get the portal page id and return link of the page |
| 413 |
* @return mixed |
| 414 |
*/ |
| 415 |
public static function getPortalBaseUrl() |
| 416 |
{ |
| 417 |
$businessSettings = self::getBusinessSettings(); |
| 418 |
$portalType = Arr::get($businessSettings, 'ticket_link_portal', 'default'); |
| 419 |
$baseUrl = null; |
| 420 |
|
| 421 |
if (self::isPortalActive($portalType)) { |
| 422 |
if ($portalType === 'woocommerce' && function_exists('wc_get_endpoint_url') && function_exists('wc_get_page_permalink')) { |
| 423 |
$accountUrl = wc_get_page_permalink('myaccount'); |
| 424 |
if ($accountUrl && $accountUrl !== '#') { |
| 425 |
$baseUrl = wc_get_endpoint_url('support-tickets', '', $accountUrl); |
| 426 |
} |
| 427 |
} elseif ($portalType === 'fluent_cart') { |
| 428 |
$baseUrl = \FluentCart\App\Services\URL::getCustomerDashboardUrl('fluent-support') ?: null; |
| 429 |
} elseif ($portalType === 'fluent_community') { |
| 430 |
$baseUrl = \FluentCommunity\App\Services\Helper::baseUrl('support/') ?: null; |
| 431 |
} |
| 432 |
} |
| 433 |
|
| 434 |
if (!$baseUrl) { |
| 435 |
$baseUrl = get_permalink(absint(Arr::get($businessSettings, 'portal_page_id'))); |
| 436 |
} |
| 437 |
|
| 438 |
return apply_filters('fluent_support/portal_base_url', rtrim((string) $baseUrl, '/\\')); |
| 439 |
} |
| 440 |
|
| 441 |
public static function isPortalActive($portalType) |
| 442 |
{ |
| 443 |
if ($portalType === 'woocommerce') { |
| 444 |
return defined('FLUENTSUPPORTPRO_PLUGIN_VERSION') && defined('WC_PLUGIN_FILE'); |
| 445 |
} |
| 446 |
|
| 447 |
if ($portalType === 'fluent_cart') { |
| 448 |
return defined('FLUENTCART_VERSION'); |
| 449 |
} |
| 450 |
|
| 451 |
if ($portalType === 'fluent_community') { |
| 452 |
return defined('FLUENT_COMMUNITY_PLUGIN_VERSION'); |
| 453 |
} |
| 454 |
|
| 455 |
return false; |
| 456 |
} |
| 457 |
|
| 458 |
public static function getPortalAdminBaseUrl() |
| 459 |
{ |
| 460 |
return apply_filters('fluent_support/portal_admin_base_url', admin_url('admin.php?page=fluent-support/#/')); |
| 461 |
} |
| 462 |
|
| 463 |
public static function getBusinessSettings($key = null) |
| 464 |
{ |
| 465 |
static $settings; |
| 466 |
|
| 467 |
if ($settings && $key) { |
| 468 |
return Arr::get($settings, $key); |
| 469 |
} |
| 470 |
|
| 471 |
if ($settings) { |
| 472 |
return $settings; |
| 473 |
} |
| 474 |
|
| 475 |
$settings = (new Settings())->globalBusinessSettings(); |
| 476 |
|
| 477 |
if ($key) { |
| 478 |
return Arr::get($settings, $key); |
| 479 |
} |
| 480 |
return $settings; |
| 481 |
} |
| 482 |
|
| 483 |
public static function isAgentFeedbackEnabled() |
| 484 |
{ |
| 485 |
return self::getBusinessSettings('agent_feedback_rating', 'no') == 'yes'; |
| 486 |
} |
| 487 |
|
| 488 |
public static function getTicketMeta($ticketId, $key, $default = '') |
| 489 |
{ |
| 490 |
$data = Meta::where('object_type', 'ticket_meta') |
| 491 |
->where('key', $key) |
| 492 |
->where('object_id', $ticketId) |
| 493 |
->first(); |
| 494 |
|
| 495 |
if ($data) { |
| 496 |
$value = static::safeUnserialize($data->value); |
| 497 |
if ($value) { |
| 498 |
return $value; |
| 499 |
} |
| 500 |
} |
| 501 |
|
| 502 |
return $default; |
| 503 |
} |
| 504 |
|
| 505 |
public static function updateTicketMeta($ticketId, $key, $value) |
| 506 |
{ |
| 507 |
$data = Meta::where('object_type', 'ticket_meta') |
| 508 |
->where('key', $key) |
| 509 |
->where('object_id', $ticketId) |
| 510 |
->first(); |
| 511 |
|
| 512 |
if ($data) { |
| 513 |
return Meta::where('id', $data->id) |
| 514 |
->update([ |
| 515 |
'value' => maybe_serialize($value) |
| 516 |
]); |
| 517 |
} |
| 518 |
|
| 519 |
return Meta::insert([ |
| 520 |
'object_type' => 'ticket_meta', |
| 521 |
'object_id' => $ticketId, |
| 522 |
'key' => $key, |
| 523 |
'value' => maybe_serialize($value) |
| 524 |
]); |
| 525 |
} |
| 526 |
|
| 527 |
public static function getWPPages() |
| 528 |
{ |
| 529 |
$pages = (self::FluentSupport())->app->db |
| 530 |
->table('posts') |
| 531 |
->select(['ID', 'post_title']) |
| 532 |
->where('post_type', 'page') |
| 533 |
->where('post_status', 'publish') |
| 534 |
->latest('ID') |
| 535 |
->get(); |
| 536 |
$formattedPages = []; |
| 537 |
foreach ($pages as $page) { |
| 538 |
$formattedPages[] = [ |
| 539 |
'id' => intval($page->ID), |
| 540 |
'title' => $page->post_title ?: __('(no title)', 'fluent-support') |
| 541 |
]; |
| 542 |
} |
| 543 |
return $formattedPages; |
| 544 |
} |
| 545 |
|
| 546 |
public static function getDefaultMailBox() |
| 547 |
{ |
| 548 |
$mailbox = MailBox::where('is_default', 'yes')->first(); |
| 549 |
|
| 550 |
if ($mailbox) { |
| 551 |
return $mailbox; |
| 552 |
} |
| 553 |
|
| 554 |
return MailBox::oldest('id')->first(); |
| 555 |
} |
| 556 |
|
| 557 |
public static function getCurrentAgent() |
| 558 |
{ |
| 559 |
// If user is logged in then return the agent by user id. |
| 560 |
// This `get_current_user_id` function is WP function and |
| 561 |
// it returns user id if user is logged in. |
| 562 |
if (get_current_user_id()) { |
| 563 |
return Agent::where('user_id', get_current_user_id())->first(); |
| 564 |
} |
| 565 |
} |
| 566 |
|
| 567 |
public static function getCurrentCustomer() |
| 568 |
{ |
| 569 |
// If user is logged in then return the customer by user id. |
| 570 |
// This `get_current_user_id` function is WP function and |
| 571 |
// it returns user id if user is logged in. |
| 572 |
if (get_current_user_id()) { //if user is logged in |
| 573 |
return Customer::where('user_id', get_current_user_id())->first(); |
| 574 |
} |
| 575 |
} |
| 576 |
|
| 577 |
public static function getCurrentPerson() |
| 578 |
{ |
| 579 |
// If user is logged in then return the person(agent/customer) by user id. |
| 580 |
// This `get_current_user_id` function is WP function and |
| 581 |
// it returns user id if user is logged in. |
| 582 |
if (get_current_user_id()) { |
| 583 |
return Person::where('user_id', get_current_user_id()) |
| 584 |
->orderBy('id', 'ASC') |
| 585 |
->first(); |
| 586 |
} |
| 587 |
return null; |
| 588 |
} |
| 589 |
|
| 590 |
public static function getCustomerByID($customerid) |
| 591 |
{ |
| 592 |
return Customer::where('id', $customerid)->first(); |
| 593 |
} |
| 594 |
|
| 595 |
/** @internal Not called from core controllers — available for Pro/hook usage. */ |
| 596 |
public static function sanitizeOrderValue($orderType = '') |
| 597 |
{ |
| 598 |
$orderBys = ['ASC', 'DESC']; |
| 599 |
|
| 600 |
$orderType = trim(strtoupper((string)($orderType ?? ''))); |
| 601 |
|
| 602 |
return in_array($orderType, $orderBys) ? $orderType : 'DESC'; |
| 603 |
} |
| 604 |
|
| 605 |
public static function getFluentCRMTagConfig() |
| 606 |
{ |
| 607 |
if (!defined('FLUENTCRM')) { |
| 608 |
return [ |
| 609 |
'can_add_tags' => false, |
| 610 |
'tags' => [], |
| 611 |
'lists' => [], |
| 612 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/fluentcrm-logo.svg', |
| 613 |
'icon' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/fluent-crm-icon.png', |
| 614 |
]; |
| 615 |
} |
| 616 |
|
| 617 |
$canAddTags = \FluentCrm\App\Services\PermissionManager::currentUserCan('fcrm_manage_contacts'); |
| 618 |
|
| 619 |
$canAddTags = apply_filters('fluent_support/can_user_add_tags_to_customer', $canAddTags); |
| 620 |
$crmTags = []; |
| 621 |
$crmLists = []; |
| 622 |
if ($canAddTags) { |
| 623 |
$crmTags = \FluentCrm\App\Models\Tag::select(['id', 'title'])->oldest('title')->get(); |
| 624 |
$crmLists = \FluentCrm\App\Models\Lists::select(['id', 'title'])->oldest('title')->get(); |
| 625 |
} |
| 626 |
|
| 627 |
$crmConfigs = [ |
| 628 |
'can_add_tags' => $canAddTags, |
| 629 |
'tags' => $crmTags, |
| 630 |
'lists' => $crmLists, |
| 631 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/fluentcrm-logo.svg', |
| 632 |
'icon' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/fluent-crm-icon.png', |
| 633 |
]; |
| 634 |
|
| 635 |
if (defined('FLUENTCRM')) { |
| 636 |
$crmConfigs['contacts'] = []; //(new \FluentCrm\App\Models\Subscriber)->get(); |
| 637 |
} |
| 638 |
|
| 639 |
return $crmConfigs; |
| 640 |
} |
| 641 |
|
| 642 |
/** |
| 643 |
* getFluentCrmContactData method will get information from fluent crm using user email |
| 644 |
* @param $customer |
| 645 |
* @return array|false |
| 646 |
*/ |
| 647 |
public static function getFluentCrmContactData($customer) |
| 648 |
{ |
| 649 |
if (!defined('FLUENTCRM')) { |
| 650 |
return false; |
| 651 |
} |
| 652 |
//Get contact info from FluentCRM using customer email |
| 653 |
$contact = \FluentCrmApi('contacts')->getContactByUserRef($customer->email); |
| 654 |
if ($contact) { |
| 655 |
$tags = $contact->tags; |
| 656 |
$lists = $contact->lists; |
| 657 |
$urlBase = apply_filters('fluentcrm_menu_url_base', admin_url('admin.php?page=fluentcrm-admin#/')); |
| 658 |
$crmProfileUrl = $urlBase . 'subscribers/' . $contact->id; |
| 659 |
|
| 660 |
//Return contact data |
| 661 |
return [ |
| 662 |
'id' => $contact->id, |
| 663 |
'first_name' => $contact->first_name, |
| 664 |
'last_name' => $contact->last_name, |
| 665 |
'full_name' => $contact->full_name, |
| 666 |
'name_mismatch' => $contact->full_name != $customer->full_name, |
| 667 |
'tags' => $tags, |
| 668 |
'lists' => $lists, |
| 669 |
'status' => $contact->status, |
| 670 |
'stats' => $contact->stats(), |
| 671 |
'view_url' => $crmProfileUrl |
| 672 |
]; |
| 673 |
} |
| 674 |
|
| 675 |
return false; |
| 676 |
} |
| 677 |
|
| 678 |
public static function openAIIntegrationStatus() { |
| 679 |
$chatGPTSettingsData = Meta::where('object_type', '_fs_openai_settings')->value('value'); |
| 680 |
|
| 681 |
if ($chatGPTSettingsData) { |
| 682 |
$settings = static::safeUnserialize($chatGPTSettingsData); |
| 683 |
return !empty($settings['api_key']); |
| 684 |
} |
| 685 |
|
| 686 |
return false; |
| 687 |
} |
| 688 |
|
| 689 |
public static function fluentBotIntegrationStatus() |
| 690 |
{ |
| 691 |
// Include object_id and order by id desc to always read the latest row; the |
| 692 |
// write path (saveFluentBotSettings) does not prune siblings, so duplicates |
| 693 |
// may exist and a non-deterministic read can return stale state. |
| 694 |
$meta = Meta::where([ |
| 695 |
'object_type' => 'fluent_bot_settings', |
| 696 |
'object_id' => 1, |
| 697 |
'key' => '_fs_fluent_bot_config' |
| 698 |
])->orderByDesc('id')->first(); |
| 699 |
|
| 700 |
$settings = static::safeUnserialize($meta ? $meta->value : null); |
| 701 |
|
| 702 |
return isset($settings['isEnabled']) && filter_var($settings['isEnabled'], FILTER_VALIDATE_BOOLEAN); |
| 703 |
} |
| 704 |
|
| 705 |
|
| 706 |
public static function showTicketSummaryAdminBar() |
| 707 |
{ |
| 708 |
$data = self::getOption('global_business_settings'); |
| 709 |
|
| 710 |
if ($data && isset($data["enable_admin_bar_summary"]) && $data["enable_admin_bar_summary"] == 'yes') { |
| 711 |
return true; |
| 712 |
} |
| 713 |
|
| 714 |
return false; |
| 715 |
} |
| 716 |
|
| 717 |
public static function generateMessageID($email) |
| 718 |
{ |
| 719 |
if (!$email || !is_string($email)) { |
| 720 |
return false; |
| 721 |
} |
| 722 |
|
| 723 |
$emailParts = explode('@', $email); |
| 724 |
if (count($emailParts) != 2) { |
| 725 |
return false; |
| 726 |
} |
| 727 |
|
| 728 |
$emailDomain = $emailParts[1]; |
| 729 |
try { |
| 730 |
return sprintf( |
| 731 |
"<%s.%s@%s>", |
| 732 |
base_convert((int)microtime(true), 10, 36), |
| 733 |
base_convert(bin2hex(openssl_random_pseudo_bytes(8)), 16, 36), |
| 734 |
$emailDomain |
| 735 |
); |
| 736 |
} catch (\Exception $exception) { |
| 737 |
return false; |
| 738 |
} |
| 739 |
} |
| 740 |
|
| 741 |
public static function getExportOptions() |
| 742 |
{ |
| 743 |
$data = [ |
| 744 |
'Agent First Name' => __('Agent First Name', 'fluent-support'), |
| 745 |
'Agent Last Name' => __('Agent Last Name', 'fluent-support'), |
| 746 |
'Agent Full Name' => __('Agent Full Name', 'fluent-support'), |
| 747 |
'Responses' => __('Responses', 'fluent-support'), |
| 748 |
'Interactions' => __('Interactions', 'fluent-support'), |
| 749 |
'Open Tickets' => __('Open Tickets', 'fluent-support'), |
| 750 |
'Closed' => __('Closed', 'fluent-support'), |
| 751 |
'Waiting Tickets' => __('Waiting Tickets', 'fluent-support'), |
| 752 |
'Average Waiting' => __('Average Waiting', 'fluent-support'), |
| 753 |
'Max Waiting' => __('Max Waiting', 'fluent-support'), |
| 754 |
]; |
| 755 |
|
| 756 |
if (Helper::isAgentFeedbackEnabled()) { |
| 757 |
$data['Likes'] = __('Likes', 'fluent-support'); |
| 758 |
$data['Dislikes'] = __('Dislikes', 'fluent-support'); |
| 759 |
} |
| 760 |
|
| 761 |
return $data; |
| 762 |
} |
| 763 |
|
| 764 |
public static function getAuthProvider() |
| 765 |
{ |
| 766 |
if (defined('FLUENT_AUTH_PLUGIN_PATH')) { |
| 767 |
$settings = \FluentAuth\App\Helpers\Helper::getAuthFormsSettings(); |
| 768 |
if ($settings['enabled'] == 'yes') { |
| 769 |
return 'fluent_auth'; |
| 770 |
} |
| 771 |
} |
| 772 |
|
| 773 |
return 'fluent_support'; |
| 774 |
} |
| 775 |
|
| 776 |
/** @internal Not called from core controllers — available for Pro/hook usage. */ |
| 777 |
public static function getDriversKey(){ |
| 778 |
return [ |
| 779 |
'dropbox_settings', |
| 780 |
'google_drive_settings', |
| 781 |
'cloudflare_r2_settings', |
| 782 |
'amazon_s3_settings', |
| 783 |
'local' |
| 784 |
]; |
| 785 |
} |
| 786 |
|
| 787 |
|
| 788 |
public static function getUploadDriverKey() |
| 789 |
{ |
| 790 |
if (!defined('FLUENTSUPPORTPRO')) { |
| 791 |
return 'local'; |
| 792 |
} |
| 793 |
|
| 794 |
$driver = self::getOption('file_upload_driver'); |
| 795 |
|
| 796 |
if ($driver) { |
| 797 |
return $driver; |
| 798 |
} |
| 799 |
|
| 800 |
// Now guess the driver and save it |
| 801 |
|
| 802 |
// check if dropbox is enabled |
| 803 |
$dropboxSettings = self::getIntegrationOption('dropbox_settings', null); |
| 804 |
if ($dropboxSettings) { |
| 805 |
$dropBoxEnabled = Meta::where('object_type', 'enabled_upload_drivers') |
| 806 |
->where('key', 'dropbox_settings') |
| 807 |
->where('value', 'yes') |
| 808 |
->first(); |
| 809 |
|
| 810 |
if ($dropBoxEnabled) { |
| 811 |
$driver = 'dropbox'; |
| 812 |
self::updateOption('file_upload_driver', $driver); |
| 813 |
return $driver; |
| 814 |
} |
| 815 |
} |
| 816 |
|
| 817 |
// check if google drive is enabled |
| 818 |
$googleDriveSettings = self::getIntegrationOption('google_drive_settings', null); |
| 819 |
|
| 820 |
if ($googleDriveSettings) { |
| 821 |
$googleDriveEnabled = Meta::where('object_type', 'enabled_upload_drivers') |
| 822 |
->where('key', 'google_drive_settings') |
| 823 |
->where('value', 'yes') |
| 824 |
->first(); |
| 825 |
|
| 826 |
if ($googleDriveEnabled) { |
| 827 |
$driver = 'google_drive'; |
| 828 |
self::updateOption('file_upload_driver', $driver); |
| 829 |
return $driver; |
| 830 |
} |
| 831 |
} |
| 832 |
|
| 833 |
// check if cloudflare r2 is enabled |
| 834 |
$cloudflareR2Settings = self::getIntegrationOption('cloudflare_r2_settings', null); |
| 835 |
|
| 836 |
if ($cloudflareR2Settings) { |
| 837 |
$cloudflareR2Enabled = Meta::where('object_type', 'enabled_upload_drivers') |
| 838 |
->where('key', 'cloudflare_r2_settings') |
| 839 |
->where('value', 'yes') |
| 840 |
->first(); |
| 841 |
|
| 842 |
if ($cloudflareR2Enabled) { |
| 843 |
$driver = 'cloudflare_r2'; |
| 844 |
self::updateOption('file_upload_driver', $driver); |
| 845 |
return $driver; |
| 846 |
} |
| 847 |
} |
| 848 |
|
| 849 |
// check if amazon s3 is enabled |
| 850 |
$amazonS3Settings = self::getIntegrationOption('amazon_s3_settings', null); |
| 851 |
|
| 852 |
if ($amazonS3Settings) { |
| 853 |
$amazonS3Enabled = Meta::where('object_type', 'enabled_upload_drivers') |
| 854 |
->where('key', 'amazon_s3_settings') |
| 855 |
->where('value', 'yes') |
| 856 |
->first(); |
| 857 |
|
| 858 |
if ($amazonS3Enabled) { |
| 859 |
$driver = 'amazon_s3'; |
| 860 |
self::updateOption('file_upload_driver', $driver); |
| 861 |
return $driver; |
| 862 |
} |
| 863 |
} |
| 864 |
|
| 865 |
self::updateOption('file_upload_driver', 'local'); |
| 866 |
return 'local'; |
| 867 |
} |
| 868 |
|
| 869 |
public static function getIntegrationStatuses() |
| 870 |
{ |
| 871 |
$connections = [ |
| 872 |
'woocommerce' => [ |
| 873 |
'title' => __('WooCommerce', 'fluent-support'), |
| 874 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/woocommerce.png', |
| 875 |
'is_integrated' => defined('WC_PLUGIN_FILE'), |
| 876 |
'description' => __('The most popular e-commerce platform for WordPress', 'fluent-support'), |
| 877 |
'doc_url' => 'https://fluentsupport.com/docs/woocommerce-integration/', |
| 878 |
], |
| 879 |
'fluent-cart' => [ |
| 880 |
'title' => __('FluentCart', 'fluent-support'), |
| 881 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/fluent-cart.webp', |
| 882 |
'is_integrated' => defined('FLUENTCART_VERSION'), |
| 883 |
'description' => __('A New Era of eCommerce with WordPress', 'fluent-support'), |
| 884 |
'doc_url' => 'https://fluentsupport.com/docs/fluentcart-integration/', |
| 885 |
], |
| 886 |
'lifter-lms' => [ |
| 887 |
'title' => __('LifterLMS', 'fluent-support'), |
| 888 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/lifter-lms.png', |
| 889 |
'is_integrated' => defined('LLMS_PLUGIN_FILE'), |
| 890 |
'description' => __('Course and e-learning platform built for WordPress', 'fluent-support'), |
| 891 |
'doc_url' => 'https://fluentsupport.com/docs/lifterlms-integration/', |
| 892 |
], |
| 893 |
'slack' => [ |
| 894 |
'title' => __('Slack', 'fluent-support'), |
| 895 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/slack.png', |
| 896 |
'is_integrated' => self::getFSIntegrationStatus('slack_settings'), |
| 897 |
'description' => __('Business communication platform designed to scale', 'fluent-support'), |
| 898 |
'doc_url' => 'https://fluentsupport.com/docs/managing-tickets-using-slack/', |
| 899 |
], |
| 900 |
'pm-pro' => [ |
| 901 |
'title' => __('Paid Memberships Pro', 'fluent-support'), |
| 902 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/pmpro.png', |
| 903 |
'is_integrated' => defined('PMPRO_VERSION'), |
| 904 |
'description' => __('The ultimate platform for any member-focused business', 'fluent-support'), |
| 905 |
'doc_url' => 'https://fluentsupport.com/docs/paid-membership-pro-integration/', |
| 906 |
], |
| 907 |
'tutor-lms' => [ |
| 908 |
'title' => __('Tutor LMS', 'fluent-support'), |
| 909 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/tutor-lms.png', |
| 910 |
'is_integrated' => defined('TUTOR_VERSION'), |
| 911 |
'description' => __('Course and e-learning platform built for WordPress', 'fluent-support'), |
| 912 |
'doc_url' => 'https://fluentsupport.com/docs/tutorlms-integration/', |
| 913 |
], |
| 914 |
'telegram' => [ |
| 915 |
'title' => __('Telegram', 'fluent-support'), |
| 916 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/telegram.jpeg', |
| 917 |
'is_integrated' => self::getFSIntegrationStatus('telegram_settings'), |
| 918 |
'description' => __('Business communication platform designed for security', 'fluent-support'), |
| 919 |
'doc_url' => 'https://fluentsupport.com/docs/managing-tickets-using-telegram/', |
| 920 |
], |
| 921 |
'fluent-crm' => [ |
| 922 |
'title' => __('FluentCRM', 'fluent-support'), |
| 923 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/fluent-crm.png', |
| 924 |
'is_integrated' => defined('FLUENTCRM'), |
| 925 |
'description' => __('Self-hosted email and marketing automation for WordPress', 'fluent-support'), |
| 926 |
'doc_url' => 'https://fluentsupport.com/docs/fluentcrm-integration/', |
| 927 |
], |
| 928 |
'fluent-community' => [ |
| 929 |
'title' => __('FluentCommunity', 'fluent-support'), |
| 930 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/fluent-community.png', |
| 931 |
'is_integrated' => defined('FLUENT_COMMUNITY_PLUGIN_VERSION'), |
| 932 |
'description' => __('Build and manage vibrant online communities with integrated LMS features directly within WordPress.', 'fluent-support'), |
| 933 |
'doc_url' => 'https://fluentsupport.com/docs/fluentcommunity-integration/', |
| 934 |
], |
| 935 |
'fluent-forms' => [ |
| 936 |
'title' => __('Fluent Forms', 'fluent-support'), |
| 937 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/fluent-forms.png', |
| 938 |
'is_integrated' => defined('FLUENTFORM'), |
| 939 |
'description' => __('A robust form plugin suitable for any business', 'fluent-support'), |
| 940 |
'doc_url' => 'https://fluentsupport.com/docs/fluent-form-integration/', |
| 941 |
], |
| 942 |
'buddy-boss' => [ |
| 943 |
'title' => __('BuddyBoss', 'fluent-support'), |
| 944 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/buddy-boss.png', |
| 945 |
'is_integrated' => defined('BP_PLUGIN_DIR'), |
| 946 |
'description' => __('Powerful platform for any member-focused business', 'fluent-support'), |
| 947 |
'doc_url' => 'https://fluentsupport.com/docs/buddyboss-integration/' |
| 948 |
], |
| 949 |
'discord' => [ |
| 950 |
'title' => __('Discord', 'fluent-support'), |
| 951 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/discord.png', |
| 952 |
'is_integrated' => self::getFSIntegrationStatus('discord_settings'), |
| 953 |
'description' => __('Business communication platform designed for tech', 'fluent-support'), |
| 954 |
'doc_url' => 'https://fluentsupport.com/docs/managing-tickets-using-discord/', |
| 955 |
], |
| 956 |
'wishlist-member' => [ |
| 957 |
'title' => __('WishList Member', 'fluent-support'), |
| 958 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/wishlist-member.png', |
| 959 |
'is_integrated' => defined('WLM3_PLUGIN_VERSION'), |
| 960 |
'description' => __('Powerful platform for any member-focused business', 'fluent-support'), |
| 961 |
'doc_url' => 'https://fluentsupport.com/docs/wishlist-member-integration/', |
| 962 |
], |
| 963 |
'easy-digital-downloads' => [ |
| 964 |
'title' => __('Easy Digital Downloads', 'fluent-support'), |
| 965 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/easy-digital-downloads.png', |
| 966 |
'is_integrated' => class_exists('\Easy_Digital_Downloads'), |
| 967 |
'description' => __('The ultimate WordPress platform for digital products', 'fluent-support'), |
| 968 |
'doc_url' => 'https://fluentsupport.com/docs/edd-integration/', |
| 969 |
], |
| 970 |
'restrict-content-pro' => [ |
| 971 |
'title' => __('Restrict Content pro', 'fluent-support'), |
| 972 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/restrict-content-pro.png', |
| 973 |
'is_integrated' => class_exists('\Restrict_Content_Pro' ), |
| 974 |
'description' => __('Powerful platform for any member-focused business', 'fluent-support'), |
| 975 |
'doc_url' => 'https://fluentsupport.com/docs/restrict-content-pro-integration/', |
| 976 |
], |
| 977 |
'better-docs' => [ |
| 978 |
'title' => __('BetterDocs', 'fluent-support'), |
| 979 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/better-docs.png', |
| 980 |
'is_integrated' => false, |
| 981 |
'description' => __('The standard plugin for knowledge base and documentation', 'fluent-support'), |
| 982 |
'doc_url' => 'https://fluentsupport.com/docs/betterdocs-integration/', |
| 983 |
], |
| 984 |
'whatsapp' => [ |
| 985 |
'title' => __('WhatsApp', 'fluent-support'), |
| 986 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/whatsapp.jpeg', |
| 987 |
'is_integrated' => self::getFSIntegrationStatus('twilio_settings'), |
| 988 |
'description' => __('Business communication platform designed for privacy', 'fluent-support'), |
| 989 |
'doc_url' => 'https://fluentsupport.com/docs/whatsapp-integration-via-twilio/', |
| 990 |
], |
| 991 |
'paymattic' => [ |
| 992 |
'title' => __('Paymattic', 'fluent-support'), |
| 993 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/paymattic.png', |
| 994 |
'is_integrated' => defined('WPPAYFORM_VERSION'), |
| 995 |
'description' => __('All-in-one payment gateway designed for WordPress', 'fluent-support'), |
| 996 |
'doc_url' => 'https://paymattic.com/docs/how-to-integrate-fluent-support-with-paymattic-in-wordpress/', |
| 997 |
], |
| 998 |
'learn-dash' => [ |
| 999 |
'title' => __('LearnDash', 'fluent-support'), |
| 1000 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/learn-dash.png', |
| 1001 |
'is_integrated' => defined('LEARNDASH_VERSION'), |
| 1002 |
'description' => __('The leading course platform built for WordPress', 'fluent-support'), |
| 1003 |
'doc_url' => 'https://fluentsupport.com/docs/learndash-integration/', |
| 1004 |
], |
| 1005 |
'learn-press' => [ |
| 1006 |
'title' => __('LearnPress', 'fluent-support'), |
| 1007 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/learn-press.png', |
| 1008 |
'is_integrated' => defined('LP_PLUGIN_FILE'), |
| 1009 |
'description' => __('Course and e-learning platform built for WordPress', 'fluent-support'), |
| 1010 |
'doc_url' => 'https://fluentsupport.com/docs/learnpress-integration/', |
| 1011 |
], |
| 1012 |
'google-drive' => [ |
| 1013 |
'title' => __('Google Drive', 'fluent-support'), |
| 1014 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/google-drive.jpeg', |
| 1015 |
'is_integrated' => self::getFSIntegrationStatus('google_drive_settings'), |
| 1016 |
'description' => __('A cloud storage service by Google for storing, syncing, and sharing files.', 'fluent-support'), |
| 1017 |
'doc_url' => 'https://fluentsupport.com/docs/google-drive-integration/' |
| 1018 |
], |
| 1019 |
'dropbox' => [ |
| 1020 |
'title' => __('Dropbox', 'fluent-support'), |
| 1021 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/dropbox.png', |
| 1022 |
'is_integrated' => self::getFSIntegrationStatus('dropbox_settings'), |
| 1023 |
'description' => __('A cloud-based file storage and sharing service that allows users to store files online and sync them across devices.', 'fluent-support'), |
| 1024 |
'doc_url' => 'https://fluentsupport.com/docs/dropbox-integration/', |
| 1025 |
], |
| 1026 |
'member-press' => [ |
| 1027 |
'title' => __('MemberPress', 'fluent-support'), |
| 1028 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/member-press.png', |
| 1029 |
'is_integrated' => class_exists('MeprUtils'), |
| 1030 |
'description' => __('A WordPress plugin that enables the creation and management of membership sites, including content access control and subscription billing.', 'fluent-support'), |
| 1031 |
'doc_url' => 'https://fluentsupport.com/docs/memberpress-integration/' |
| 1032 |
], |
| 1033 |
'google-recaptcha' => [ |
| 1034 |
'title' => __('Google reCAPTCHA', 'fluent-support'), |
| 1035 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/google-recaptcha.png', |
| 1036 |
'is_integrated' => self::getFSIntegrationStatus('recaptcha_setting'), |
| 1037 |
'description' => __('A security service by Google designed to protect websites from bots and abuse by using challenges to distinguish between human and automated access.', 'fluent-support'), |
| 1038 |
'doc_url' => 'https://fluentsupport.com/docs/google-recaptcha-integration/', |
| 1039 |
], |
| 1040 |
'fluent-boards' => [ |
| 1041 |
'title' => __('FluentBoards', 'fluent-support'), |
| 1042 |
'logo' => FLUENT_SUPPORT_PLUGIN_URL . 'assets/images/icons/integrations/fluent-boards.png', |
| 1043 |
'is_integrated' => defined('FLUENT_BOARDS'), |
| 1044 |
'description' => __('A project management tool designed to streamline workflows and collaboration through customizable, kanban-style boards.', 'fluent-support'), |
| 1045 |
'doc_url' => '', |
| 1046 |
], |
| 1047 |
]; |
| 1048 |
|
| 1049 |
return $connections; |
| 1050 |
} |
| 1051 |
|
| 1052 |
public static function getGlobalSettingsMenu() |
| 1053 |
{ |
| 1054 |
$menu = [ |
| 1055 |
[ |
| 1056 |
'title' => __('Global Settings', 'fluent-support'), |
| 1057 |
'route_name' => 'global_settings', |
| 1058 |
'icon' => 'settings', |
| 1059 |
], |
| 1060 |
[ |
| 1061 |
'title' => __('Ticket Tags', 'fluent-support'), |
| 1062 |
'route_name' => 'tags', |
| 1063 |
'icon' => 'ticketTag', |
| 1064 |
], |
| 1065 |
[ |
| 1066 |
'title' => __('Ticket Form Config', 'fluent-support'), |
| 1067 |
'route_name' => 'ticket-form-config', |
| 1068 |
'icon' => 'formConfig', |
| 1069 |
], |
| 1070 |
[ |
| 1071 |
'title' => __('Custom Fields', 'fluent-support'), |
| 1072 |
'route_name' => 'custom_fields', |
| 1073 |
'icon' => 'customFields', |
| 1074 |
], |
| 1075 |
[ |
| 1076 |
'title' => __('Products', 'fluent-support'), |
| 1077 |
'route_name' => 'products', |
| 1078 |
'icon' => 'products', |
| 1079 |
], |
| 1080 |
[ |
| 1081 |
'title' => __('Support Staff', 'fluent-support'), |
| 1082 |
'route_name' => 'support-staffs', |
| 1083 |
'icon' => 'supportStaffs', |
| 1084 |
], |
| 1085 |
[ |
| 1086 |
'title' => __('FluentCRM Integration', 'fluent-support'), |
| 1087 |
'route_name' => 'fluentcrm_integration', |
| 1088 |
'icon' => 'crmIntegration', |
| 1089 |
], |
| 1090 |
[ |
| 1091 |
'title' => __('Incoming Webhook', 'fluent-support'), |
| 1092 |
'route_name' => 'incoming-webhook', |
| 1093 |
'icon' => 'incomingWebhook', |
| 1094 |
], |
| 1095 |
[ |
| 1096 |
'title' => __('Notification Integrations', 'fluent-support'), |
| 1097 |
'route_name' => 'integration', |
| 1098 |
'icon' => 'notification', |
| 1099 |
], |
| 1100 |
[ |
| 1101 |
'title' => __('File Upload Integrations', 'fluent-support'), |
| 1102 |
'route_name' => 'upload_integration', |
| 1103 |
'icon' => 'fileUpload', |
| 1104 |
], |
| 1105 |
[ |
| 1106 |
'title' => __('Auto Close Settings', 'fluent-support'), |
| 1107 |
'route_name' => 'auto_close', |
| 1108 |
'icon' => 'autoClose', |
| 1109 |
], |
| 1110 |
[ |
| 1111 |
'title' => __('Ticket Importer', 'fluent-support'), |
| 1112 |
'route_name' => 'ticket_importer', |
| 1113 |
'icon' => 'importer', |
| 1114 |
], |
| 1115 |
[ |
| 1116 |
'title' => __('Recaptcha', 'fluent-support'), |
| 1117 |
'route_name' => 'reCaptcha', |
| 1118 |
'icon' => 'reCaptcha', |
| 1119 |
], |
| 1120 |
[ |
| 1121 |
'title' => __('Integration Statuses', 'fluent-support'), |
| 1122 |
'route_name' => 'integration_statuses', |
| 1123 |
'icon' => 'status', |
| 1124 |
], |
| 1125 |
[ |
| 1126 |
'title' => __('OpenAI Integration', 'fluent-support'), |
| 1127 |
'route_name' => 'openai_integration', |
| 1128 |
'icon' => 'aiIntegration', |
| 1129 |
], |
| 1130 |
]; |
| 1131 |
|
| 1132 |
if (defined('FLUENT_SUPPORT_PRO_DIR_FILE')) { |
| 1133 |
$menu[] = [ |
| 1134 |
'title' => __('License Management', 'fluent-support'), |
| 1135 |
'route_name' => 'license', |
| 1136 |
'icon' => 'license', |
| 1137 |
]; |
| 1138 |
} |
| 1139 |
|
| 1140 |
return apply_filters('fluent_support/settings_menu_items', $menu); |
| 1141 |
} |
| 1142 |
|
| 1143 |
/** @internal Not called from core controllers — available for Pro/hook usage. */ |
| 1144 |
public static function getFSIntegrationStatus($connection_name) |
| 1145 |
{ |
| 1146 |
$integrationMap = [ |
| 1147 |
'slack_settings' => 'slack_settings', |
| 1148 |
'discord_settings' => 'discord_settings', |
| 1149 |
'twilio_settings' => 'twilio_settings', |
| 1150 |
'telegram_settings' => 'telegram_settings', |
| 1151 |
'google_drive_settings' => 'google_drive_settings', |
| 1152 |
'dropbox_settings' => 'dropbox_settings', |
| 1153 |
'recaptcha_setting' => '_fs_recaptcha_settings' |
| 1154 |
]; |
| 1155 |
|
| 1156 |
if (array_key_exists($connection_name, $integrationMap)) { |
| 1157 |
if ($connection_name == 'google_drive_settings' || $connection_name == 'dropbox_settings') { |
| 1158 |
return self::checkUploadDriverStatus($connection_name); |
| 1159 |
} elseif ($connection_name == 'recaptcha_setting') { |
| 1160 |
return self::checkRecaptchaStatus(); |
| 1161 |
} else { |
| 1162 |
return self::checkNotificationIntegrationStatus($integrationMap[$connection_name]); |
| 1163 |
} |
| 1164 |
} |
| 1165 |
|
| 1166 |
return false; |
| 1167 |
} |
| 1168 |
|
| 1169 |
private static function checkNotificationIntegrationStatus($settingName) |
| 1170 |
{ |
| 1171 |
$settings = self::getIntegrationOption($settingName, null); |
| 1172 |
if ($settings) { |
| 1173 |
$status = Arr::get($settings, 'status', false); |
| 1174 |
return $status ? true : false; |
| 1175 |
} |
| 1176 |
return false; |
| 1177 |
} |
| 1178 |
|
| 1179 |
private static function checkUploadDriverStatus($settingName) |
| 1180 |
{ |
| 1181 |
$settings = self::getIntegrationOption($settingName, null); |
| 1182 |
if ($settings) { |
| 1183 |
$enabled = Arr::get($settings, 'status', false); |
| 1184 |
return $enabled ? true : false; |
| 1185 |
} |
| 1186 |
return false; |
| 1187 |
} |
| 1188 |
|
| 1189 |
private static function checkRecaptchaStatus() |
| 1190 |
{ |
| 1191 |
$reCaptchaSettingsData = Meta::where('object_type', '_fs_recaptcha_settings')->first(); |
| 1192 |
|
| 1193 |
if ($reCaptchaSettingsData) { |
| 1194 |
$settings = static::safeUnserialize($reCaptchaSettingsData->value); |
| 1195 |
$status = Arr::get($settings, 'is_enabled', false); |
| 1196 |
return $status == 'true' ? true : false; |
| 1197 |
} |
| 1198 |
return false; |
| 1199 |
} |
| 1200 |
|
| 1201 |
public static function getAIActivities($data) |
| 1202 |
{ |
| 1203 |
$page = isset($data['page']) ? intval($data['page']) : 1; |
| 1204 |
$perPage = isset($data['per_page']) ? intval($data['per_page']) : 10; |
| 1205 |
|
| 1206 |
$activitiesQuery = AIActivityLogs::with([ |
| 1207 |
'person' => function ($query) { |
| 1208 |
$query->select(['first_name', 'person_type', 'last_name', 'id', 'avatar']); |
| 1209 |
}, |
| 1210 |
'ticket' => function ($query) { |
| 1211 |
$query->select(['id', 'title']); |
| 1212 |
} |
| 1213 |
])->latest('id'); |
| 1214 |
|
| 1215 |
$from = sanitize_text_field( Arr::get( $data, 'from', '' ) ); |
| 1216 |
$to = sanitize_text_field( Arr::get( $data, 'to', '') ); |
| 1217 |
|
| 1218 |
if ( $from != $to ) { |
| 1219 |
$from = $from . ' ' . '00:00:00'; |
| 1220 |
$to = $to . ' ' . '23:59:59'; |
| 1221 |
} |
| 1222 |
|
| 1223 |
if ( ( !empty($from) && !empty($to) ) && $from == $to ) { |
| 1224 |
$activitiesQuery->whereDate('created_at', '=', $from); |
| 1225 |
} elseif (!empty($from) && !empty($to)) { |
| 1226 |
$activitiesQuery->whereBetween('created_at', [ $from, $to ]); |
| 1227 |
} |
| 1228 |
|
| 1229 |
$agentId = intval( Arr::get($data, 'filters.agent_id') ); |
| 1230 |
|
| 1231 |
if ($agentId) { |
| 1232 |
$activitiesQuery->where('agent_id', $agentId); |
| 1233 |
} |
| 1234 |
|
| 1235 |
$activities = $activitiesQuery->paginate($perPage, ['*'], 'page', $page); |
| 1236 |
|
| 1237 |
$settings = static::getSettings(); |
| 1238 |
|
| 1239 |
return [ |
| 1240 |
'data' => $activities->items(), |
| 1241 |
'total' => $activities->total(), |
| 1242 |
'per_page' => $activities->perPage(), |
| 1243 |
'current_page' => $activities->currentPage(), |
| 1244 |
'last_page' => $activities->lastPage(), |
| 1245 |
'settings' => $settings['ai_activity_settings'] |
| 1246 |
]; |
| 1247 |
} |
| 1248 |
|
| 1249 |
public static function updateAISettings($settings) |
| 1250 |
{ |
| 1251 |
$defaults = [ |
| 1252 |
'delete_days' => 14, |
| 1253 |
'disable_logs' => 'no' |
| 1254 |
]; |
| 1255 |
|
| 1256 |
$settings = wp_parse_args($settings, $defaults); |
| 1257 |
$settings['delete_days'] = (int)$settings['delete_days']; |
| 1258 |
|
| 1259 |
Helper::updateOption('_ai_activity_settings', $settings); |
| 1260 |
|
| 1261 |
return [ |
| 1262 |
'message' => __('AI Activity settings have been updated', 'fluent-support') |
| 1263 |
]; |
| 1264 |
} |
| 1265 |
|
| 1266 |
public static function getSettings() |
| 1267 |
{ |
| 1268 |
$settings = Helper::getOption('_ai_activity_settings', []); |
| 1269 |
|
| 1270 |
$defaults = [ |
| 1271 |
'delete_days' => 14, |
| 1272 |
'disable_logs' => 'no' |
| 1273 |
]; |
| 1274 |
|
| 1275 |
$settings = wp_parse_args($settings, $defaults); |
| 1276 |
|
| 1277 |
if (! $settings ) throw new \Exception(esc_html__('No activity settings found', 'fluent-support')); |
| 1278 |
|
| 1279 |
return [ |
| 1280 |
'ai_activity_settings' => $settings |
| 1281 |
]; |
| 1282 |
} |
| 1283 |
|
| 1284 |
/** |
| 1285 |
* Check if activity logs are disabled for a given option key |
| 1286 |
* @param string $optionKey The option key to check |
| 1287 |
* @return bool |
| 1288 |
*/ |
| 1289 |
public static function areLogsDisabled($optionKey) |
| 1290 |
{ |
| 1291 |
if (empty($optionKey)) { |
| 1292 |
return false; |
| 1293 |
} |
| 1294 |
|
| 1295 |
$settings = Helper::getOption($optionKey, []); |
| 1296 |
$defaults = [ |
| 1297 |
'disable_logs' => 'no' |
| 1298 |
]; |
| 1299 |
$settings = wp_parse_args($settings, $defaults); |
| 1300 |
return isset($settings['disable_logs']) && $settings['disable_logs'] === 'yes'; |
| 1301 |
} |
| 1302 |
|
| 1303 |
public static function getIp($anonymize = false) |
| 1304 |
{ |
| 1305 |
static $ipAddress; |
| 1306 |
|
| 1307 |
if ($ipAddress) { |
| 1308 |
return $ipAddress; |
| 1309 |
} |
| 1310 |
|
| 1311 |
if (empty($_SERVER['REMOTE_ADDR'])) { |
| 1312 |
// It's a local cli request |
| 1313 |
return '127.0.0.1'; |
| 1314 |
} |
| 1315 |
|
| 1316 |
$ipAddress = ''; |
| 1317 |
$remoteAddr = isset($_SERVER['REMOTE_ADDR']) ? sanitize_text_field(wp_unslash($_SERVER['REMOTE_ADDR'])) : ''; |
| 1318 |
|
| 1319 |
if (isset($_SERVER["HTTP_CF_CONNECTING_IP"])) { |
| 1320 |
//If it's a valid Cloudflare request |
| 1321 |
if (self::isCfIp($remoteAddr)) { |
| 1322 |
//Use the CF-Connecting-IP header. |
| 1323 |
$ipAddress = sanitize_text_field(wp_unslash($_SERVER['HTTP_CF_CONNECTING_IP'])); |
| 1324 |
} else { |
| 1325 |
//If it isn't valid, then use REMOTE_ADDR. |
| 1326 |
$ipAddress = $remoteAddr; |
| 1327 |
} |
| 1328 |
} else if ($remoteAddr == '127.0.0.1') { |
| 1329 |
// most probably it's local reverse proxy |
| 1330 |
if (isset($_SERVER["HTTP_CLIENT_IP"])) { |
| 1331 |
$ipAddress = sanitize_text_field(wp_unslash($_SERVER["HTTP_CLIENT_IP"])); |
| 1332 |
} else if (isset($_SERVER['HTTP_X_FORWARDED_FOR'])) { |
| 1333 |
$forwardedFor = sanitize_text_field(wp_unslash($_SERVER['HTTP_X_FORWARDED_FOR'])); |
| 1334 |
$splitResult = preg_split('/,/', $forwardedFor); |
| 1335 |
$firstIp = is_array($splitResult) ? current($splitResult) : ''; |
| 1336 |
$ipAddress = (string)rest_is_ip_address(trim((string)$firstIp)); |
| 1337 |
} |
| 1338 |
} |
| 1339 |
|
| 1340 |
if (!$ipAddress) { |
| 1341 |
$ipAddress = $remoteAddr; |
| 1342 |
} |
| 1343 |
|
| 1344 |
if ($ipAddress) { |
| 1345 |
$ipAddress = preg_replace('/^(\d+\.\d+\.\d+\.\d+):\d+$/', '\1', $ipAddress); |
| 1346 |
} |
| 1347 |
|
| 1348 |
$ipAddress = apply_filters('fluent_auth/user_ip', $ipAddress); |
| 1349 |
|
| 1350 |
if ($anonymize) { |
| 1351 |
return wp_privacy_anonymize_ip($ipAddress); |
| 1352 |
} |
| 1353 |
|
| 1354 |
$ipAddress = sanitize_text_field(wp_unslash($ipAddress)); |
| 1355 |
|
| 1356 |
return $ipAddress; |
| 1357 |
} |
| 1358 |
|
| 1359 |
/** @internal Not called from core controllers — available for Pro/hook usage. */ |
| 1360 |
public static function isCfIp($ip = '') |
| 1361 |
{ |
| 1362 |
if (!$ip) { |
| 1363 |
$ip = isset($_SERVER['REMOTE_ADDR']) ? sanitize_text_field(wp_unslash($_SERVER['REMOTE_ADDR'])) : ''; |
| 1364 |
} |
| 1365 |
$cloudflareIPRanges = array( |
| 1366 |
'103.21.244.0/22', |
| 1367 |
'103.22.200.0/22', |
| 1368 |
'103.31.4.0/22', |
| 1369 |
'104.16.0.0/13', |
| 1370 |
'104.24.0.0/14', |
| 1371 |
'108.162.192.0/18', |
| 1372 |
'131.0.72.0/22', |
| 1373 |
'141.101.64.0/18', |
| 1374 |
'162.158.0.0/15', |
| 1375 |
'172.64.0.0/13', |
| 1376 |
'173.245.48.0/20', |
| 1377 |
'188.114.96.0/20', |
| 1378 |
'190.93.240.0/20', |
| 1379 |
'197.234.240.0/22', |
| 1380 |
'198.41.128.0/17' |
| 1381 |
); |
| 1382 |
$validCFRequest = false; |
| 1383 |
//Make sure that the request came via Cloudflare. |
| 1384 |
foreach ($cloudflareIPRanges as $range) { |
| 1385 |
//Use the ip_in_range function from Joomla. |
| 1386 |
if (self::ipInRange($ip, $range)) { |
| 1387 |
//IP is valid. Belongs to Cloudflare. |
| 1388 |
return true; |
| 1389 |
} |
| 1390 |
} |
| 1391 |
|
| 1392 |
return false; |
| 1393 |
} |
| 1394 |
|
| 1395 |
private static function ipInRange($ip, $range) |
| 1396 |
{ |
| 1397 |
if (!$ip || !$range || !is_string($ip) || !is_string($range)) { |
| 1398 |
return false; |
| 1399 |
} |
| 1400 |
|
| 1401 |
if (strpos($range, '/') !== false) { |
| 1402 |
// $range is in IP/NETMASK format |
| 1403 |
list($range, $netmask) = explode('/', $range, 2); |
| 1404 |
if (strpos($netmask, '.') !== false) { |
| 1405 |
// $netmask is a 255.255.0.0 format |
| 1406 |
$netmask = str_replace('*', '0', $netmask); |
| 1407 |
$netmask_dec = ip2long($netmask); |
| 1408 |
return ((ip2long($ip) & $netmask_dec) == (ip2long($range) & $netmask_dec)); |
| 1409 |
} else { |
| 1410 |
// $netmask is a CIDR size block |
| 1411 |
// fix the range argument |
| 1412 |
$x = explode('.', $range); |
| 1413 |
while (count($x) < 4) $x[] = '0'; |
| 1414 |
list($a, $b, $c, $d) = $x; |
| 1415 |
$range = sprintf("%u.%u.%u.%u", empty($a) ? '0' : $a, empty($b) ? '0' : $b, empty($c) ? '0' : $c, empty($d) ? '0' : $d); |
| 1416 |
$range_dec = ip2long($range); |
| 1417 |
$ip_dec = ip2long($ip); |
| 1418 |
|
| 1419 |
# Strategy 1 - Create the netmask with 'netmask' 1s and then fill it to 32 with 0s |
| 1420 |
#$netmask_dec = bindec(str_pad('', $netmask, '1') . str_pad('', 32-$netmask, '0')); |
| 1421 |
|
| 1422 |
# Strategy 2 - Use math to create it |
| 1423 |
$wildcard_dec = pow(2, (32 - $netmask)) - 1; |
| 1424 |
$netmask_dec = ~$wildcard_dec; |
| 1425 |
|
| 1426 |
return (($ip_dec & $netmask_dec) == ($range_dec & $netmask_dec)); |
| 1427 |
} |
| 1428 |
} else { |
| 1429 |
// range might be 255.255.*.* or 1.2.3.0-1.2.3.255 |
| 1430 |
if (strpos($range, '*') !== false) { // a.b.*.* format |
| 1431 |
// Just convert to A-B format by setting * to 0 for A and 255 for B |
| 1432 |
$lower = str_replace('*', '0', $range); |
| 1433 |
$upper = str_replace('*', '255', $range); |
| 1434 |
$range = "$lower-$upper"; |
| 1435 |
} |
| 1436 |
|
| 1437 |
if (strpos($range, '-') !== false) { // A-B format |
| 1438 |
list($lower, $upper) = explode('-', $range, 2); |
| 1439 |
$lower_dec = (float)sprintf("%u", ip2long($lower)); |
| 1440 |
$upper_dec = (float)sprintf("%u", ip2long($upper)); |
| 1441 |
$ip_dec = (float)sprintf("%u", ip2long($ip)); |
| 1442 |
return (($ip_dec >= $lower_dec) && ($ip_dec <= $upper_dec)); |
| 1443 |
} |
| 1444 |
return false; |
| 1445 |
} |
| 1446 |
} |
| 1447 |
|
| 1448 |
public static function loadView($template, $data) |
| 1449 |
{ |
| 1450 |
extract($data, EXTR_OVERWRITE); |
| 1451 |
|
| 1452 |
$template = sanitize_file_name($template); |
| 1453 |
|
| 1454 |
$template = str_replace('.', DIRECTORY_SEPARATOR, $template); |
| 1455 |
|
| 1456 |
ob_start(); |
| 1457 |
include FLUENT_SUPPORT_PLUGIN_PATH . 'app/Views/emails/' . $template . '.php'; |
| 1458 |
return ob_get_clean(); |
| 1459 |
} |
| 1460 |
|
| 1461 |
public static function isProductRequired() |
| 1462 |
{ |
| 1463 |
$settings = Helper::getOption('_ticket_form_settings', []); |
| 1464 |
return Arr::get($settings, 'product_required_field') === 'yes'; |
| 1465 |
} |
| 1466 |
|
| 1467 |
/** @internal Not called from core controllers — available for Pro/hook usage. */ |
| 1468 |
public static function getBusinessBox() |
| 1469 |
{ |
| 1470 |
$businessEmailBoxes = MailBox::select(['id', 'name', 'email', 'mapped_email']) |
| 1471 |
->where('box_type', 'email') |
| 1472 |
->get(); |
| 1473 |
return $businessEmailBoxes; |
| 1474 |
} |
| 1475 |
|
| 1476 |
public static function tempImageMoveUploadDir($ticketId, $contentType, $replyId = null, $personId = null) |
| 1477 |
{ |
| 1478 |
// Fetch content based on the content type |
| 1479 |
$content = self::getContentByType($ticketId, $contentType , $replyId); |
| 1480 |
if (empty($content)) { |
| 1481 |
return; |
| 1482 |
} |
| 1483 |
|
| 1484 |
// Extract image URLs from the content |
| 1485 |
$imageUrls = self::extractImageUrls($content); |
| 1486 |
if (empty($imageUrls)) { |
| 1487 |
return; |
| 1488 |
} |
| 1489 |
|
| 1490 |
// Move images to the upload directory and update content |
| 1491 |
self::moveImagesAndUpdateContent($imageUrls, $ticketId, $contentType, $content, $replyId, $personId); |
| 1492 |
} |
| 1493 |
|
| 1494 |
/** |
| 1495 |
* Fetch content based on the content type. |
| 1496 |
*/ |
| 1497 |
private static function getContentByType($ticketId, $contentType, $replyId) |
| 1498 |
{ |
| 1499 |
if ($contentType == 'ticket-create') { |
| 1500 |
$ticket = Ticket::find($ticketId); |
| 1501 |
return $ticket ? $ticket->content : null; |
| 1502 |
} |
| 1503 |
|
| 1504 |
$conversation = Conversation::find($replyId); |
| 1505 |
return $conversation ? $conversation->content : null; |
| 1506 |
} |
| 1507 |
|
| 1508 |
/** |
| 1509 |
* Extract image URLs from the content. |
| 1510 |
*/ |
| 1511 |
private static function extractImageUrls($content) |
| 1512 |
{ |
| 1513 |
preg_match_all('/<img[^>]+src=(["\'])(.*?)\1/i', (string) $content, $matches); |
| 1514 |
return $matches[2] ?? []; |
| 1515 |
} |
| 1516 |
|
| 1517 |
/** |
| 1518 |
* Move images to the upload directory and update content. |
| 1519 |
*/ |
| 1520 |
private static function moveImagesAndUpdateContent($imageUrls, $ticketId, $contentType, $content, $replyId, $personId) |
| 1521 |
{ |
| 1522 |
// Get the current site's upload directory |
| 1523 |
$uploadDirInfo = wp_upload_dir(); |
| 1524 |
$uploadsDir = $uploadDirInfo['basedir']; |
| 1525 |
$tempDir = $uploadsDir . '/fluent-support/temp_files/'; |
| 1526 |
$signedAttachments = self::getSignedImageAttachments($imageUrls, $ticketId, $personId); |
| 1527 |
|
| 1528 |
foreach ($imageUrls as $imageUrl) { |
| 1529 |
$fileHash = self::extractAttachmentHashFromUrl($imageUrl); |
| 1530 |
if ($fileHash && isset($signedAttachments[$fileHash]) && ($referenceUrl = self::finalizeSignedTempImage($signedAttachments[$fileHash], $ticketId, $contentType, $replyId, $personId))) { |
| 1531 |
$content = str_replace($imageUrl, $referenceUrl, $content); |
| 1532 |
continue; |
| 1533 |
} |
| 1534 |
|
| 1535 |
// Build the absolute path for the temporary file |
| 1536 |
$imageRelativePath = $tempDir . basename($imageUrl); |
| 1537 |
$absolutePath = $imageRelativePath; |
| 1538 |
|
| 1539 |
// Move the file to the ticket-specific folder |
| 1540 |
$newFileInfo = UploadService::copyFileTicketFolder($absolutePath, $ticketId); |
| 1541 |
|
| 1542 |
// Check if the move was successful |
| 1543 |
if (empty($newFileInfo['file_path'])) { |
| 1544 |
continue; // Skip if the file couldn't be copied |
| 1545 |
} |
| 1546 |
|
| 1547 |
// Ensure the new URL is correctly constructed |
| 1548 |
$newFileInfo['url'] = trailingslashit($uploadDirInfo['baseurl']) . 'fluent-support/ticket_' . $ticketId . '/' . basename($newFileInfo['file_path']); |
| 1549 |
|
| 1550 |
// Replace the old URL with the new one in the content |
| 1551 |
$content = str_replace($imageUrl, $newFileInfo['url'], $content); |
| 1552 |
} |
| 1553 |
|
| 1554 |
// Save the updated content |
| 1555 |
self::saveUpdatedContent($ticketId, $contentType, $content, $replyId); |
| 1556 |
} |
| 1557 |
|
| 1558 |
private static function getSignedImageAttachments($imageUrls, $ticketId, $personId) |
| 1559 |
{ |
| 1560 |
$fileHashes = []; |
| 1561 |
foreach ($imageUrls as $imageUrl) { |
| 1562 |
$fileHash = self::extractAttachmentHashFromUrl($imageUrl); |
| 1563 |
if ($fileHash) { |
| 1564 |
$fileHashes[] = $fileHash; |
| 1565 |
} |
| 1566 |
} |
| 1567 |
|
| 1568 |
$fileHashes = array_values(array_unique($fileHashes)); |
| 1569 |
if (!$fileHashes) { |
| 1570 |
return []; |
| 1571 |
} |
| 1572 |
|
| 1573 |
$attachments = Attachment::whereIn('file_hash', $fileHashes) |
| 1574 |
->where(function ($query) use ($ticketId, $personId) { |
| 1575 |
$query->where('ticket_id', $ticketId); |
| 1576 |
|
| 1577 |
if ($personId) { |
| 1578 |
$query->orWhere(function ($query) use ($personId) { |
| 1579 |
$query->whereNull('ticket_id') |
| 1580 |
->where('person_id', $personId); |
| 1581 |
}); |
| 1582 |
} |
| 1583 |
}) |
| 1584 |
->get(); |
| 1585 |
$mappedAttachments = []; |
| 1586 |
foreach ($attachments as $attachment) { |
| 1587 |
$mappedAttachments[$attachment->file_hash] = $attachment; |
| 1588 |
} |
| 1589 |
|
| 1590 |
return $mappedAttachments; |
| 1591 |
} |
| 1592 |
|
| 1593 |
private static function finalizeSignedTempImage($attachment, $ticketId, $contentType, $replyId, $personId) |
| 1594 |
{ |
| 1595 |
if (!$attachment || $attachment->driver !== 'local') { |
| 1596 |
return false; |
| 1597 |
} |
| 1598 |
|
| 1599 |
if ($attachment->ticket_id && intval($attachment->ticket_id) !== intval($ticketId)) { |
| 1600 |
return false; |
| 1601 |
} |
| 1602 |
|
| 1603 |
if (!$attachment->ticket_id && $personId && intval($attachment->person_id) !== intval($personId)) { |
| 1604 |
return false; |
| 1605 |
} |
| 1606 |
|
| 1607 |
if ($attachment->conversation_id && $replyId && intval($attachment->conversation_id) !== intval($replyId)) { |
| 1608 |
return false; |
| 1609 |
} |
| 1610 |
|
| 1611 |
if ($attachment->conversation_id && $contentType === 'ticket-create') { |
| 1612 |
return false; |
| 1613 |
} |
| 1614 |
|
| 1615 |
if ($attachment->status !== 'in-active') { |
| 1616 |
return $attachment->ticket_id ? self::getAttachmentReferenceUrl($attachment) : false; |
| 1617 |
} |
| 1618 |
|
| 1619 |
if (!$attachment->file_path || !file_exists($attachment->file_path)) { |
| 1620 |
return false; |
| 1621 |
} |
| 1622 |
|
| 1623 |
$newFileInfo = UploadService::copyFileTicketFolder($attachment->file_path, $ticketId); |
| 1624 |
if (empty($newFileInfo['file_path'])) { |
| 1625 |
return false; |
| 1626 |
} |
| 1627 |
|
| 1628 |
$attachment->file_path = $newFileInfo['file_path']; |
| 1629 |
$attachment->full_url = $newFileInfo['url']; |
| 1630 |
$attachment->ticket_id = $attachment->ticket_id ?: $ticketId; |
| 1631 |
$attachment->status = 'inline'; |
| 1632 |
|
| 1633 |
if ($contentType !== 'ticket-create' && $replyId) { |
| 1634 |
$attachment->conversation_id = $replyId; |
| 1635 |
} |
| 1636 |
|
| 1637 |
$attachment->save(); |
| 1638 |
|
| 1639 |
return self::getAttachmentReferenceUrl($attachment); |
| 1640 |
} |
| 1641 |
|
| 1642 |
private static function extractAttachmentHashFromUrl($imageUrl) |
| 1643 |
{ |
| 1644 |
$decodedUrl = html_entity_decode($imageUrl, ENT_QUOTES, 'UTF-8'); |
| 1645 |
$query = wp_parse_url($decodedUrl, PHP_URL_QUERY); |
| 1646 |
|
| 1647 |
if (!$query) { |
| 1648 |
return ''; |
| 1649 |
} |
| 1650 |
|
| 1651 |
parse_str($query, $params); |
| 1652 |
|
| 1653 |
return !empty($params['fst_file']) ? sanitize_text_field($params['fst_file']) : ''; |
| 1654 |
} |
| 1655 |
|
| 1656 |
private static function getAttachmentReferenceUrl($attachment) |
| 1657 |
{ |
| 1658 |
return add_query_arg([ |
| 1659 |
'fst_file' => $attachment->file_hash |
| 1660 |
], site_url('/index.php')); |
| 1661 |
} |
| 1662 |
|
| 1663 |
public static function refreshSignedAttachmentUrls($content, $ticketId = null) |
| 1664 |
{ |
| 1665 |
$contents = self::refreshSignedAttachmentUrlsInContents([$content], $ticketId); |
| 1666 |
|
| 1667 |
return $contents[0]; |
| 1668 |
} |
| 1669 |
|
| 1670 |
public static function refreshSignedAttachmentUrlsInContents($contents, $ticketId = null) |
| 1671 |
{ |
| 1672 |
$fileHashes = []; |
| 1673 |
|
| 1674 |
foreach ($contents as $content) { |
| 1675 |
foreach (self::extractImageUrls($content) as $imageUrl) { |
| 1676 |
$fileHash = self::extractAttachmentHashFromUrl($imageUrl); |
| 1677 |
if ($fileHash) { |
| 1678 |
$fileHashes[] = $fileHash; |
| 1679 |
} |
| 1680 |
} |
| 1681 |
} |
| 1682 |
|
| 1683 |
$fileHashes = array_values(array_unique($fileHashes)); |
| 1684 |
if (!$fileHashes) { |
| 1685 |
return $contents; |
| 1686 |
} |
| 1687 |
|
| 1688 |
$attachmentsQuery = Attachment::whereIn('file_hash', $fileHashes); |
| 1689 |
if ($ticketId) { |
| 1690 |
$attachmentsQuery->where('ticket_id', $ticketId); |
| 1691 |
} |
| 1692 |
|
| 1693 |
$attachments = $attachmentsQuery->get(); |
| 1694 |
$attachmentsByHash = []; |
| 1695 |
|
| 1696 |
foreach ($attachments as $attachment) { |
| 1697 |
$attachmentsByHash[$attachment->file_hash] = $attachment; |
| 1698 |
} |
| 1699 |
|
| 1700 |
foreach ($contents as $key => $content) { |
| 1701 |
foreach (self::extractImageUrls($content) as $imageUrl) { |
| 1702 |
$fileHash = self::extractAttachmentHashFromUrl($imageUrl); |
| 1703 |
if (!$fileHash || empty($attachmentsByHash[$fileHash])) { |
| 1704 |
continue; |
| 1705 |
} |
| 1706 |
|
| 1707 |
$content = str_replace($imageUrl, $attachmentsByHash[$fileHash]->secureUrl, $content); |
| 1708 |
} |
| 1709 |
|
| 1710 |
$contents[$key] = $content; |
| 1711 |
} |
| 1712 |
|
| 1713 |
return $contents; |
| 1714 |
} |
| 1715 |
|
| 1716 |
/** |
| 1717 |
* Save the updated content based on the content type. |
| 1718 |
*/ |
| 1719 |
private static function saveUpdatedContent($ticketId, $contentType, $content, $replyId) |
| 1720 |
{ |
| 1721 |
if ($contentType == 'ticket-create') { |
| 1722 |
$ticket = Ticket::find($ticketId); |
| 1723 |
if ($ticket) { |
| 1724 |
$ticket->content = $content; |
| 1725 |
$ticket->save(); |
| 1726 |
} |
| 1727 |
} else { |
| 1728 |
$conversation = Conversation::find($replyId); |
| 1729 |
if ($conversation) { |
| 1730 |
$conversation->content = $content; |
| 1731 |
$conversation->save(); |
| 1732 |
} |
| 1733 |
} |
| 1734 |
} |
| 1735 |
|
| 1736 |
/** |
| 1737 |
* Throw a ValidationException with a safe error message. |
| 1738 |
* In debug mode the real exception message is used; in production a generic message is returned. |
| 1739 |
* Throwing instead of returning ensures the error bypasses the framework's HTTP exception |
| 1740 |
* wrapper (which would prepend a status-code prefix to the message). |
| 1741 |
* |
| 1742 |
* @param \Throwable $e The original exception. |
| 1743 |
* @throws \FluentSupport\Framework\Validator\ValidationException Always thrown. |
| 1744 |
*/ |
| 1745 |
public static function getSafeErrorMessage($e) |
| 1746 |
{ |
| 1747 |
$message = $e->getMessage() ?: __('Something went wrong. Please try again later.', 'fluent-support'); |
| 1748 |
|
| 1749 |
// ValidationException carries the message through the framework's JSON error |
| 1750 |
// handler — it is never echoed directly. $e is the chained previous exception, |
| 1751 |
// not output. phpcs:disable covers the multi-line constructor call. |
| 1752 |
// phpcs:disable WordPress.Security.EscapeOutput.ExceptionNotEscaped |
| 1753 |
throw new \FluentSupport\Framework\Validator\ValidationException( |
| 1754 |
'', 422, ($e instanceof \Exception ? $e : null), ['message' => $message] |
| 1755 |
); |
| 1756 |
// phpcs:enable WordPress.Security.EscapeOutput.ExceptionNotEscaped |
| 1757 |
} |
| 1758 |
|
| 1759 |
/** |
| 1760 |
* Safely unserialize data. |
| 1761 |
* |
| 1762 |
* @param string $data The serialized data. |
| 1763 |
* @return mixed The unserialized data or the original data if not serialized. |
| 1764 |
*/ |
| 1765 |
public static function safeUnserialize($data) |
| 1766 |
{ |
| 1767 |
if (is_serialized($data)) { // Don't attempt to unserialize data that wasn't serialized going in. |
| 1768 |
return @unserialize(trim($data), ['allowed_classes' => false]); |
| 1769 |
} |
| 1770 |
|
| 1771 |
return $data; |
| 1772 |
} |
| 1773 |
} |
| 1774 |
|
