| 1 |
<?php |
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|
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namespace FluentSupport\App\Http\Controllers; |
| 4 |
|
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use Exception; |
| 6 |
use FluentSupport\App\Hooks\Handlers\ReCaptchaHandler; |
| 7 |
use FluentSupport\App\Http\Policies\PortalPolicy; |
| 8 |
use FluentSupport\App\Http\Requests\TicketResponseRequest; |
| 9 |
use FluentSupport\App\Models\Product; |
| 10 |
use FluentSupport\App\Models\Ticket; |
| 11 |
use FluentSupport\App\Services\CustomerPortalService; |
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use FluentSupport\App\Services\Helper; |
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use FluentSupport\App\Services\Tickets\AgentTicketAccess; |
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use FluentSupport\Framework\Http\Request\Request; |
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use FluentSupport\Framework\Support\Arr; |
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|
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/** |
| 18 |
* Customer portal endpoints. |
| 19 |
*/ |
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class CustomerPortalController extends Controller |
| 21 |
{ |
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/** |
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* @param Request $request |
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* @return array|\WP_REST_Response |
| 25 |
*/ |
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public function getTickets(Request $request) |
| 27 |
{ |
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|
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$onBehalf = $this->sanitizeOnBehalf($request); |
| 30 |
|
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$userIP = $request->getIp(); |
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$requestedStatus = $request->getSafe('filter_type', 'sanitize_text_field'); |
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$ticketOptions = $request->getSafe([ |
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'search' => 'sanitize_text_field', |
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'filters.product_id' => 'intval', |
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'sorting.sort_type' => 'sanitize_sql_orderby', |
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'sorting.sort_by' => 'sanitize_sql_orderby' |
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]); |
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|
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$customer = (new CustomerPortalService)->resolveCustomer($onBehalf, $userIP); |
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|
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if (!$customer) { |
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return [ |
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'tickets' => [ |
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'data' => [], |
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'current_page' => $request->getSafe('page', 'intval', 1), |
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'last_page' => 1, |
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'per_page' => $request->getSafe('per_page', 'intval', 10), |
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'total' => 0, |
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'from' => null, |
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'to' => null |
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] |
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]; |
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} |
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|
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if (!$customer->canAccessPortal()) { |
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return $this->sendError([ |
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'message' => __('Your account is not active. Please contact support.', 'fluent-support'), |
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'error_type' => '403' |
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], 403); |
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} |
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|
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$canAccess = apply_filters('fluent_support/can_customer_access_portal', true, $customer); |
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|
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if (is_wp_error($canAccess)) { |
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return $this->sendError([ |
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'message' => $canAccess->get_error_message(), |
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'error_type' => $canAccess->get_error_code() |
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], 403); |
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} |
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|
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$statuses = [ |
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'open' => ['new', 'active', 'on-hold'], |
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'all' => [], |
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'closed' => ['closed'] |
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]; |
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|
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$statusFilter = $statuses[$requestedStatus] ?? $statuses['all']; |
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|
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$sortBy = Arr::get($ticketOptions, 'sorting.sort_by', 'created_at'); |
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$sortType = Arr::get($ticketOptions, 'sorting.sort_type', 'desc'); |
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|
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$ticketsQuery = Ticket::where('customer_id', $customer->id) |
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->filterByStatues($statusFilter) |
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->searchBy(Arr::get($ticketOptions, 'search')) |
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->filterByProductId(Arr::get($ticketOptions, 'filters.product_id')) |
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->orderBy($sortBy, $sortType); |
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|
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// An agent acting for a customer only sees the tickets they could open themselves. |
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// Site admins have full access and may not have an agent record at all. |
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if ($onBehalf && !current_user_can('manage_options')) { |
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(new AgentTicketAccess())->applyAccessScope($ticketsQuery); |
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} |
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|
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do_action_ref_array('fluent_support/customer_portal/tickets_query', [&$ticketsQuery, $customer, $request]); |
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|
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$tickets = $ticketsQuery->paginate($request->getInt('per_page', 10)); |
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|
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foreach ($tickets as $ticket) { |
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$ticket->human_date = sprintf(__('%s ago', 'fluent-support'), human_time_diff(strtotime($ticket->created_at), current_time('timestamp'))); |
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$ticket->preview_response = $ticket->getLastResponse(); |
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} |
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|
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return [ |
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'tickets' => CustomerPortalService::hidePrivateTicketFields($tickets) |
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]; |
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} |
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|
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/** |
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* @param Request $request |
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* @return array | \WP_REST_Response |
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*/ |
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public function createTicket(Request $request) |
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{ |
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// A remote portal filing for a customer can't answer a captcha. That takes a user |
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// allowed to act on_behalf (an admin, or an agent who manages all tickets), checked |
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// here, never a flag the client sends. Customers in the browser keep the captcha. |
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$isOnBehalfClient = $this->sanitizeOnBehalf($request) && PortalPolicy::canActOnBehalf(); |
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|
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if (!$isOnBehalfClient && ReCaptchaHandler::isRecaptchaApplicable('ticket_form')) { |
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$captchaResponse = $request->getSafe('g-recaptcha-response', 'sanitize_text_field'); |
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$isValidCaptcha = $captchaResponse && ReCaptchaHandler::validateRecaptcha( |
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$captchaResponse, null, null, 'create_ticket' |
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); |
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|
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if (!$isValidCaptcha) { |
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return $this->sendError([ |
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'message' => __('Your recaptcha is not verified', 'fluent-support'), |
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'error_type' => '422' |
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], 422); |
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} |
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} |
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|
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$dataRules = $this->app->applyCustomFilters('custom_field_required_before_ticket_create', [ |
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'required_fields' => [ |
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'title' => 'required', |
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'content' => 'required' |
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], |
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'error_messages' => [ |
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'title.required' => __('Title is required', 'fluent-support'), |
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'content.required' => __('Content is required', 'fluent-support') |
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] |
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]); |
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|
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$settings = Helper::getOption('_ticket_form_settings', []); |
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|
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if (!empty($settings['product_required_field']) && $settings['product_required_field'] === 'yes') { |
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$productCount = Product::count(); |
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if ($productCount > 0) { |
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$dataRules['required_fields']['product_id'] = 'required'; |
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$dataRules['error_messages']['product_id.required'] = __('Product is required', 'fluent-support'); |
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} |
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} |
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|
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$defaultData = [ |
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'ticket_title' => $request->getSafe('title', 'sanitize_text_field'), |
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'ticket_content' => $request->getSafe('content', 'wp_kses_post') |
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]; |
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|
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if ($request->has('product_id')) { |
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$defaultData['ticket_product_id'] = $request->getSafe('product_id', 'intval'); |
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} |
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|
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if ($request->has('client_priority')) { |
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$defaultData['ticket_client_priority'] = $request->getSafe('client_priority', 'sanitize_text_field'); |
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} |
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|
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$customData = $request->get('custom_data', []); |
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$customData = is_array($customData) ? map_deep($customData, 'sanitize_text_field') : []; |
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|
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$dataRules = $this->app->applyCustomFilters('custom_field_required_by_conditions_before_ticket_create', [ |
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'required_fields' => $dataRules['required_fields'], |
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'error_messages' => $dataRules['error_messages'], |
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'custom_data' => $customData, |
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'default_data' => $defaultData |
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]); |
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|
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if (!isset($dataRules['required_fields']) && !isset($dataRules['error_messages'])) { |
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return $this->sendError([ |
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'message' => __('Invalid form data submitted', 'fluent-support'), |
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'error_type' => '400' |
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], 400); |
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} |
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|
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$data = $this->validate($request->get(), $dataRules['required_fields'], $dataRules['error_messages']); |
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|
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$data['title'] = sanitize_text_field($data['title']); |
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$data['content'] = wp_kses_post($data['content']); |
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$data['custom_data'] = $customData; |
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|
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$onBehalf = $this->sanitizeOnBehalf($request); |
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$userIP = $request->getIp(); |
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|
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if (!empty($onBehalf['last_ip_address'])) { |
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$userIP = $onBehalf['last_ip_address']; |
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} |
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|
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// An agent acting for a customer may only file tickets into mailboxes they can |
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// access. Checked before the customer is resolved, which may create one. |
| 200 |
if ($onBehalf && !current_user_can('manage_options')) { |
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$mailboxId = (new CustomerPortalService())->resolveMailboxId($request->getSafe('mailbox_id', 'intval')); |
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|
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if ($mailboxId && in_array((int) $mailboxId, (new AgentTicketAccess())->getRestrictedMailboxIds(), true)) { |
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return $this->sendError([ |
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'message' => __('You do not have access to this mailbox.', 'fluent-support'), |
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'error_type' => '403' |
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], 403); |
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} |
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} |
| 210 |
|
| 211 |
try { |
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$customer = (new CustomerPortalService())->resolveCustomer($onBehalf, $userIP, true); |
| 213 |
|
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if (!$customer) { |
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return $this->sendError([ |
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'message' => __('Unable to identify. Please make sure you have provided correct information.', 'fluent-support'), |
| 217 |
'error_type' => '403' |
| 218 |
], 403); |
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} |
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|
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$canCreateTicket = apply_filters('fluent_support/can_customer_create_ticket', true, $customer, $data); |
| 222 |
|
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if (!$canCreateTicket || is_wp_error($canCreateTicket)) { |
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$isWpError = is_wp_error($canCreateTicket); |
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|
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$message = ($isWpError) ? $canCreateTicket->get_error_message() : __('Sorry you cannot create ticket', 'fluent-support'); |
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$errorCode = ($isWpError) ? $canCreateTicket->get_error_code() : 'general_error'; |
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|
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return $this->sendError([ |
| 230 |
'message' => $message, |
| 231 |
'error_type' => $errorCode |
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]); |
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} |
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|
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if ($messageId = Helper::generateMessageID($customer->email)) { |
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$data['message_id'] = $messageId; |
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} |
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|
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$defaultMailbox = Helper::getDefaultMailBox(); |
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$defaultMailboxId = $defaultMailbox ? $defaultMailbox->id : null; |
| 241 |
$ticket = (new CustomerPortalService())->createTicket($customer, $data, $request->getSafe('mailbox_id', 'intval', $defaultMailboxId), (bool) $onBehalf); |
| 242 |
|
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return [ |
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'message' => __('Ticket has been created successfully', 'fluent-support'), |
| 245 |
'ticket' => CustomerPortalService::hidePrivateTicketFields($ticket) |
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]; |
| 247 |
} catch (\Exception $e) { |
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return $this->sendError([ |
| 249 |
'message' => Helper::getSafeErrorMessage($e), |
| 250 |
'error_type' => $e->getCode() |
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]); |
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} |
| 253 |
} |
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|
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/** |
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* @param Request $request |
| 257 |
* @param int $ticket_id |
| 258 |
* @return array|\WP_REST_Response |
| 259 |
*/ |
| 260 |
public function getTicket(Request $request, $ticket_id) |
| 261 |
{ |
| 262 |
$customerAdditionalData = $this->getCustomerAdditionalData($request); |
| 263 |
|
| 264 |
try { |
| 265 |
return (new CustomerPortalService())->getTicket($customerAdditionalData, $ticket_id); |
| 266 |
} catch (\Exception $e) { |
| 267 |
return $this->sendError([ |
| 268 |
'message' => Helper::getSafeErrorMessage($e), |
| 269 |
'error_type' => $e->getCode() |
| 270 |
]); |
| 271 |
} |
| 272 |
} |
| 273 |
|
| 274 |
/** |
| 275 |
* @param TicketResponseRequest $request |
| 276 |
* @param int $ticket_id |
| 277 |
* @return array|\WP_REST_Response |
| 278 |
* @throws \FluentSupport\Framework\Validator\ValidationException |
| 279 |
*/ |
| 280 |
public function createResponse(TicketResponseRequest $request, $ticket_id) |
| 281 |
{ |
| 282 |
|
| 283 |
$customerAdditionalData = $this->getCustomerAdditionalData($request); |
| 284 |
|
| 285 |
$ticket = Ticket::wherePublicIdentifier($ticket_id)->firstOrFail(); |
| 286 |
|
| 287 |
$data = $request->sanitize(); |
| 288 |
|
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$canCreateResponse = apply_filters('fluent_support/can_customer_create_response', true, $ticket->customer, $ticket, $data); |
| 290 |
|
| 291 |
if (!$canCreateResponse || is_wp_error($canCreateResponse)) { |
| 292 |
return [ |
| 293 |
'type' => 'error', |
| 294 |
'message' => (is_wp_error($canCreateResponse)) ? $canCreateResponse->get_error_message() : __('Sorry you cannot create response', 'fluent-support') |
| 295 |
]; |
| 296 |
} |
| 297 |
|
| 298 |
try { |
| 299 |
return (new CustomerPortalService())->createResponse($customerAdditionalData, $ticket_id, $data); |
| 300 |
} catch (\Exception $e) { |
| 301 |
return $this->sendError([ |
| 302 |
'message' => Helper::getSafeErrorMessage($e), |
| 303 |
'error_type' => $e->getCode() |
| 304 |
]); |
| 305 |
} |
| 306 |
} |
| 307 |
|
| 308 |
/** |
| 309 |
* @param Request $request |
| 310 |
* @param int $ticket_id |
| 311 |
* @return array |
| 312 |
*/ |
| 313 |
public function closeTicket(Request $request, $ticket_id) |
| 314 |
{ |
| 315 |
$customerAdditionalData = $this->getCustomerAdditionalData($request); |
| 316 |
|
| 317 |
try { |
| 318 |
return (new CustomerPortalService())->closeTicket($customerAdditionalData, $ticket_id); |
| 319 |
} catch (Exception $e) { |
| 320 |
return $this->sendError([ |
| 321 |
'message' => Helper::getSafeErrorMessage($e), |
| 322 |
'error_type' => $e->getCode() |
| 323 |
]); |
| 324 |
} |
| 325 |
} |
| 326 |
|
| 327 |
/** |
| 328 |
* @param Request $request |
| 329 |
* @param int $ticket_id |
| 330 |
* @return array |
| 331 |
*/ |
| 332 |
public function reOpenTicket(Request $request, $ticket_id) |
| 333 |
{ |
| 334 |
$customerAdditionalData = $this->getCustomerAdditionalData($request); |
| 335 |
|
| 336 |
try { |
| 337 |
return (new CustomerPortalService())->reOpenTicket($customerAdditionalData, $ticket_id); |
| 338 |
} catch (Exception $e) { |
| 339 |
return $this->sendError([ |
| 340 |
'message' => Helper::getSafeErrorMessage($e), |
| 341 |
'error_type' => $e->getCode() |
| 342 |
]); |
| 343 |
} |
| 344 |
} |
| 345 |
|
| 346 |
public function agentFeedbackRating(Request $request, $ticketId) |
| 347 |
{ |
| 348 |
|
| 349 |
$customerPortalService = new CustomerPortalService(); |
| 350 |
|
| 351 |
// Throws unless the customer can access this ticket. |
| 352 |
$ticket = Ticket::with(['customer'])->wherePublicIdentifier($ticketId)->firstOrFail(); |
| 353 |
$customerAdditionalData = $this->getCustomerAdditionalData($request); |
| 354 |
$customer = $customerPortalService->getCustomer($customerAdditionalData, $ticket); |
| 355 |
$customerPortalService->checkCustomerTicketAccess($customer, $ticket, 'feedback'); |
| 356 |
|
| 357 |
$conversationID = $request->getSafe('conversation_id', 'intval'); |
| 358 |
$approvalStatus = $request->getSafe('approval_status', 'sanitize_text_field'); |
| 359 |
|
| 360 |
try { |
| 361 |
return $customerPortalService->addUserFeedback($approvalStatus, $conversationID, $ticket->id); |
| 362 |
} catch (Exception $e) { |
| 363 |
return $this->sendError([ |
| 364 |
'message' => Helper::getSafeErrorMessage($e), |
| 365 |
'error_type' => $e->getCode() |
| 366 |
]); |
| 367 |
} |
| 368 |
} |
| 369 |
|
| 370 |
/** |
| 371 |
* Products and customer ticket priorities. |
| 372 |
* |
| 373 |
* @return array |
| 374 |
*/ |
| 375 |
public function getPublicOptions() |
| 376 |
{ |
| 377 |
$products = Product::select(['id', 'title'])->orderedByTitle()->get(); |
| 378 |
|
| 379 |
return [ |
| 380 |
'support_products' => $products, |
| 381 |
'customer_ticket_priorities' => Helper::customerTicketPriorities() |
| 382 |
]; |
| 383 |
} |
| 384 |
|
| 385 |
/** |
| 386 |
* @return array|array[] |
| 387 |
*/ |
| 388 |
public function getCustomFieldsRender() |
| 389 |
{ |
| 390 |
if (!defined('FLUENTSUPPORTPRO')) { |
| 391 |
return [ |
| 392 |
'custom_fields_rendered' => [] |
| 393 |
]; |
| 394 |
} |
| 395 |
|
| 396 |
return [ |
| 397 |
'custom_fields_rendered' => \FluentSupportPro\App\Services\CustomFieldsService::getRenderedPublicFields() |
| 398 |
]; |
| 399 |
} |
| 400 |
|
| 401 |
|
| 402 |
/** |
| 403 |
* @return mixed |
| 404 |
*/ |
| 405 |
public function logout() |
| 406 |
{ |
| 407 |
wp_logout(); |
| 408 |
|
| 409 |
return $this->sendSuccess([ |
| 410 |
'message' => __('You have been logged out', 'fluent-support') |
| 411 |
]); |
| 412 |
} |
| 413 |
|
| 414 |
private function getCustomerAdditionalData($request) |
| 415 |
{ |
| 416 |
|
| 417 |
$customerAdditionalData = [ |
| 418 |
'intended_ticket_hash' => $request->getSafe('intended_ticket_hash', 'sanitize_text_field'), |
| 419 |
'on_behalf' => $this->sanitizeOnBehalf($request), |
| 420 |
'user_ip' => $request->getIp() |
| 421 |
]; |
| 422 |
|
| 423 |
return $customerAdditionalData; |
| 424 |
} |
| 425 |
|
| 426 |
/** |
| 427 |
* @param Request $request |
| 428 |
* @return array |
| 429 |
*/ |
| 430 |
private function sanitizeOnBehalf($request) |
| 431 |
{ |
| 432 |
return (new CustomerPortalService())->sanitizeOnBehalf($request->get('on_behalf', [])); |
| 433 |
} |
| 434 |
} |
| 435 |
|
