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<?php |
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|
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namespace FluentSupport\App\Services\Integrations\FluentBooking; |
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|
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use FluentSupport\App\Models\Conversation; |
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use FluentSupport\App\Models\Ticket; |
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use FluentSupport\App\Services\Helper; |
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use FluentSupport\Framework\Support\Arr; |
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|
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class FluentBookingService |
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{ |
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|
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/** |
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* @return void |
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*/ |
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public function init() |
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{ |
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add_action('fluent_booking/after_booking_scheduled', [$this, 'handleBookingScheduled'], 20, 3); |
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add_action('fluent_support/response_added_by_agent', [$this, 'promoteGeneratedBookingLinksFromResponse'], 20, 3); |
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} |
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|
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/** |
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* Pass $eventTypes if already loaded to skip the query. |
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* |
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* @param array|null $eventTypes |
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* @return array |
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*/ |
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public function getStatus($eventTypes = null) |
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{ |
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$active = $this->isActive(); |
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$eventTypes = is_array($eventTypes) ? $eventTypes : ($active ? $this->getEventTypes() : []); |
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|
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return [ |
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'active' => $active, |
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'configured' => $active && !empty($eventTypes), |
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'admin_url' => esc_url_raw(admin_url('admin.php?page=fluent-booking#/')), |
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'message' => $active |
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? '' |
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: __('FluentBooking is not installed or active.', 'fluent-support') |
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]; |
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} |
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|
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/** |
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* Active event types whose landing page is public, for the frontend selector. |
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* |
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* @return array |
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*/ |
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public function getEventTypes() |
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{ |
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if (!$this->isActive()) { |
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return []; |
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} |
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|
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$events = \FluentBooking\App\Models\CalendarSlot::query() |
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->with('calendar') |
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->where('status', 'active') |
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->orderBy('id', 'DESC') |
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->get(); |
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|
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$eventTypes = []; |
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|
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foreach ($events as $event) { |
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if (!$event->calendar || !self::canUseEvent($event)) { |
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continue; |
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} |
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|
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$eventTypes[] = [ |
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'id' => (int) $event->id, |
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'title' => sanitize_text_field($event->title), |
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'duration' => (int) $event->duration, |
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'calendar_title' => sanitize_text_field($event->calendar->title), |
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]; |
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} |
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|
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return $eventTypes; |
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} |
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|
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/** |
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* Build the reply content (HTML and plain text) with a tokenised booking link. |
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* Selected slots are re-checked against live availability. |
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* |
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* @param Ticket $ticket |
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* @param int $eventId |
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* @param string $message |
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* @param array $selectedSlots |
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* @param string $timezone |
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* @throws \Exception |
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* @return array |
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*/ |
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public function createBookingLink(Ticket $ticket, $eventId, $message = '', $selectedSlots = [], $timezone = '') |
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{ |
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if (!$this->isActive()) { |
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throw new \Exception(esc_html__('FluentBooking is not installed or active.', 'fluent-support')); |
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} |
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|
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$event = \FluentBooking\App\Models\CalendarSlot::with('calendar')->find($eventId); |
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|
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if (!$event || !$event->calendar || !self::canUseEvent($event)) { |
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throw new \Exception(esc_html__('Selected FluentBooking event type is not available.', 'fluent-support')); |
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} |
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|
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$linkToken = bin2hex(random_bytes(16)); |
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$bookingUrl = self::addBookingLinkToken(self::getEventUrl($event, $ticket), $linkToken); |
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$message = trim(wp_unslash($message)); |
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$availability = new BookingAvailabilityHelper(); |
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|
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$selectedSlots = $availability->sanitizeSelectedSlots($selectedSlots, $event, $ticket, (int) $event->getDuration()); |
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$selectedSlots = $availability->addTokenToSlots($selectedSlots, $linkToken); |
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$slotsHtml = $availability->formatSlotsHtml($selectedSlots, $event, $timezone); |
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|
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$htmlParts = []; |
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|
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if ($message !== '') { |
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$htmlParts[] = '<p>' . esc_html($message) . '</p>'; |
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} |
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|
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if ($slotsHtml) { |
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$htmlParts[] = $slotsHtml; |
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} |
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|
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$htmlParts[] = '<p><a href="' . esc_url($bookingUrl) . '" target="_blank" rel="noopener">' . esc_html__('See all available times', 'fluent-support') . '</a></p>'; |
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|
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return [ |
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'html' => wp_kses_post(implode('', $htmlParts)), |
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'plain_text' => $availability->formatSlotsPlainText($message, $selectedSlots, $bookingUrl), |
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]; |
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} |
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|
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/** |
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* Available slots for the event in the given range, grouped by day. |
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* |
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* @param int $eventId |
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* @param string $range |
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* @param string $timezone |
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* @param int|null $duration |
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* @param Ticket|null $ticket |
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* @param array $selectedDates |
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* @param string $calendarMonth |
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* @throws \Exception |
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* @return array |
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*/ |
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public function getAvailabilitySlots($eventId, $range = 'next_3_days', $timezone = '', $duration = null, ?Ticket $ticket = null, $selectedDates = [], $calendarMonth = '') |
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{ |
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if (!$this->isActive()) { |
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throw new \Exception(esc_html__('FluentBooking is not installed or active.', 'fluent-support')); |
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} |
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|
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$event = \FluentBooking\App\Models\CalendarSlot::with('calendar')->find($eventId); |
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|
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if (!$event || !$event->calendar || !self::canUseEvent($event)) { |
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throw new \Exception(esc_html__('Selected FluentBooking event type is not available.', 'fluent-support')); |
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} |
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|
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$availability = new BookingAvailabilityHelper(); |
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$timezone = $availability->sanitizeTimezone($timezone, $event->calendar->author_timezone); |
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$rangeData = $availability->getAvailabilityRange($range, $timezone, $selectedDates, $calendarMonth); |
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|
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$days = array_map(function ($day) { |
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$day['slots'] = array_map(function ($slot) { |
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return [ |
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'id' => $slot['id'], |
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'start' => $slot['start'], |
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'time_label' => $slot['time_label'], |
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]; |
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}, $day['slots']); |
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|
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return $day; |
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}, $availability->fetchFormattedDays($event, $rangeData, $timezone, $ticket, (int) $event->getDuration($duration))); |
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|
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return [ |
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'timezone' => $timezone, |
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'max_lookup_date' => $event->getMaxLookUpDate(), |
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'days' => $days, |
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]; |
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} |
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|
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/** |
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* Upcoming and past bookings for the ticket's customer, scoped to the |
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* events and dates of the ticket's stored links when there are any. |
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* |
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* @param Ticket $ticket |
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* @return array |
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*/ |
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public function getTicketMeetings(Ticket $ticket) |
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{ |
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$links = new BookingLinkManager(); |
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$generatedLinks = $links->getLinksForTicket($ticket); |
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|
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$meetings = [ |
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'upcoming' => [], |
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'past' => [], |
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'message' => '', |
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]; |
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|
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if (!$this->isActive() || !$ticket->customer || !$ticket->customer->email) { |
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$meetings['message'] = __('FluentBooking is not installed or the ticket customer has no email address.', 'fluent-support'); |
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return $meetings; |
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} |
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|
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$eventIds = array_values(array_unique(array_filter(array_column($generatedLinks, 'event_type_id')))); |
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$earliestLinkDate = $links->getEarliestLinkDate($generatedLinks); |
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|
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$bookingQuery = \FluentBooking\App\Models\Booking::query() |
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->with(['calendar', 'calendar_event']) |
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->where('email', sanitize_email($ticket->customer->email)) |
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->where('status', '!=', 'reserved'); |
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|
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if ($eventIds) { |
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$bookingQuery->whereIn('event_id', $eventIds); |
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} |
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|
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if ($earliestLinkDate) { |
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$bookingQuery->where('created_at', '>=', $earliestLinkDate); |
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} |
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|
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$bookings = $bookingQuery->orderBy('start_time', 'DESC')->limit(10)->get(); |
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|
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foreach ($bookings as $booking) { |
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$formatted = $links->formatBooking($booking); |
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|
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if (strtotime($booking->end_time) >= time() && $booking->status === 'scheduled') { |
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$meetings['upcoming'][] = $formatted; |
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} else { |
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$meetings['past'][] = $formatted; |
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} |
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} |
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|
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usort($meetings['upcoming'], function ($a, $b) { |
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return strtotime($a['start_time']) <=> strtotime($b['start_time']); |
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}); |
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|
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if (!$bookings->count() && $generatedLinks) { |
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$meetings['message'] = __('No meeting booked yet from these links.', 'fluent-support'); |
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} elseif (!$bookings->count()) { |
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$meetings['message'] = __('No FluentBooking meetings found for this customer.', 'fluent-support'); |
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} |
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|
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return $meetings; |
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} |
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|
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/** |
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* Add a timeline note when the customer books through a link sent from the ticket. |
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* |
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* @param object $booking |
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* @param object $calendarSlot |
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* @param array $bookingData |
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* @return void |
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*/ |
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public function handleBookingScheduled($booking, $calendarSlot, $bookingData = []) |
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{ |
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$links = new BookingLinkManager(); |
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$ticket = $links->getTicketFromBooking($booking, $bookingData); |
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|
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if (!$ticket || $links->hasTimelineNote($booking)) { |
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return; |
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} |
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|
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$formatted = $links->formatBooking($booking); |
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$personId = (int) $ticket->agent_id ?: (int) $ticket->customer_id; |
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$eventTitle = Arr::get($formatted, 'event_title') ?: __('Meeting', 'fluent-support'); |
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|
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$content = sprintf( |
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'<strong>%1$s</strong><br>%2$s<br>%3$s', |
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esc_html__('Meeting scheduled via FluentBooking', 'fluent-support'), |
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esc_html($eventTitle), |
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esc_html(Arr::get($formatted, 'date_text')) |
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); |
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|
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if ($timezone = Arr::get($formatted, 'timezone')) { |
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$content .= '<br><span>' . esc_html($timezone) . '</span>'; |
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} |
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|
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if ($adminUrl = Arr::get($formatted, 'admin_url')) { |
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$content .= '<br><a href="' . esc_url($adminUrl) . '" target="_blank" rel="noopener">' . esc_html__('View booking', 'fluent-support') . '</a>'; |
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} |
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|
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Conversation::create([ |
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'ticket_id' => $ticket->id, |
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'person_id' => $personId, |
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'message_id' => 'fluent_booking_scheduled_' . (int) $booking->id, |
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'conversation_type' => 'internal_info', |
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'source' => 'fluent_booking', |
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'content' => wp_kses_post($content) |
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]); |
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} |
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|
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/** |
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* Store any tokenised booking links found in an agent response. |
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* |
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* @param object $response |
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* @param Ticket $ticket |
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* @param object $person |
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* @return void |
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*/ |
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public function promoteGeneratedBookingLinksFromResponse($response, Ticket $ticket, $person) |
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{ |
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if (empty($response->content) || $response->conversation_type !== 'response') { |
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return; |
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} |
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|
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$links = new BookingLinkManager(); |
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$bookingLinks = $links->extractLinksFromContent($response->content); |
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|
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if (!$bookingLinks) { |
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return; |
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} |
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|
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foreach ($bookingLinks as $bookingLink) { |
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$links->storeLinkFromUrl($ticket, $person, $bookingLink); |
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} |
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} |
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|
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/** |
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* FluentBooking is installed and the integration is enabled. |
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* |
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* @return bool |
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*/ |
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public function isActive() |
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{ |
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if (!defined('FLUENT_BOOKING_VERSION')) { |
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return false; |
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} |
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return Helper::getBusinessSettings('enable_fluent_booking_integration', 'yes') === 'yes'; |
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} |
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|
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/** |
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* The calendar's public landing page is enabled and includes this event. |
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* |
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* @param object $event |
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* @return bool |
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*/ |
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public static function canUseEvent($event) |
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{ |
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$settings = \FluentBooking\App\Services\LandingPage\LandingPageHelper::getSettings($event->calendar, 'public'); |
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|
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if (Arr::get($settings, 'enabled') !== 'yes') { |
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return false; |
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} |
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|
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if (Arr::get($settings, 'show_type') === 'all') { |
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return true; |
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} |
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|
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return in_array((int) $event->id, array_map('intval', Arr::get($settings, 'enabled_slots', [])), true); |
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} |
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|
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/** |
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* Landing-page URL for an event, prefilled with the customer and ticket ID when given. |
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* Forces getLandingPageUrl() because callers have already checked canUseEvent(). |
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* |
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* @param object $event |
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* @param Ticket|null $ticket |
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* @return string |
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*/ |
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public static function getEventUrl($event, ?Ticket $ticket = null) |
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{ |
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$calendarBaseUrl = $event->calendar->getLandingPageUrl(true); |
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|
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if (!$calendarBaseUrl) { |
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return ''; |
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} |
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|
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$url = defined('FLUENT_BOOKING_LANDING_SLUG') |
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? $calendarBaseUrl . '/' . $event->slug |
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: $calendarBaseUrl . '&event=' . $event->slug; |
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|
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if (!$ticket || !$ticket->customer) { |
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return esc_url_raw($url); |
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} |
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|
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$customer = $ticket->customer; |
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|
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return esc_url_raw(add_query_arg(array_filter([ |
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'invitee_name' => sanitize_text_field($customer->full_name), |
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'invitee_email' => sanitize_email($customer->email), |
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'fs_ticket_id' => (int) $ticket->id |
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]), $url)); |
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} |
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|
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/** |
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* Add fs_booking_link_token so a booking can be traced back to the link that was sent. |
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* |
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* @param string $url |
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* @param string $linkToken |
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* @return string |
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*/ |
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public static function addBookingLinkToken($url, $linkToken) |
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{ |
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$linkToken = sanitize_key($linkToken); |
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|
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if (!$url || !$linkToken) { |
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return esc_url_raw($url); |
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} |
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|
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return esc_url_raw(add_query_arg(['fs_booking_link_token' => $linkToken], $url)); |
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} |
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|
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} |
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|
