fluent-support / app / Services / Integrations / FluentCrm / FluentCRMWidgets.php

FluentCRMWidgets.php in Fluent Support – Helpdesk & Customer Support Ticket System 2.4.5, at app/Services/Integrations/FluentCrm/FluentCRMWidgets.php

156 lines 5.0 KB

Raw Download Zip

1	<?php
2
3	namespace FluentSupport\App\Services\Integrations\FluentCrm;
4
5	use FluentCrm\App\Models\Subscriber;
6	use FluentSupport\App\Models\Customer;
7	use FluentSupport\App\Models\Ticket;
8	use FluentSupport\App\Modules\PermissionManager;
9	use FluentSupport\App\Services\Helper;
10	use FluentSupport\App\Services\Tickets\AgentTicketAccess;
11
12	class FluentCRMWidgets
13	{
14	public function boot()
15	{
16	add_action('fluent_support/customer_created', array($this, 'maybeCreateContact'), 10, 1);
17	add_filter('fluentcrm-support_tickets_providers', array($this, 'pushProvider'));
18	add_filter('fluentcrm-get_support_tickets_fluent_support', array($this, 'getSupportTickets'), 10, 2);
19
20	new CreateTicketAction();
21	}
22
23	public function pushProvider($providers)
24	{
25	$providers['fluent_support'] = [
26	'title' => __('Support Tickets by Fluent Support', 'fluent-support'),
27	'name' => __('Fluent Support', 'fluent-support')
28	];
29
30	return $providers;
31	}
32
33	public function getSupportTickets($data, $subscriber)
34	{
35	// CRM access isn't ticket access: require the single-ticket view gate, then list only openable tickets.
36	$agent = Helper::getAgentByUserId();
37
38	$canViewTickets = PermissionManager::userCan([
39	'fst_view_tickets',
40	'fst_draft_reply',
41	'fst_manage_own_tickets',
42	'fst_manage_unassigned_tickets',
43	'fst_manage_other_tickets'
44	]);
45
46	if (!$agent \|\| !$canViewTickets) {
47	return $data;
48	}
49
50	$supportPerson = Customer::where('email', $subscriber->email)->first();
51
52	if (!$supportPerson) {
53	return $data;
54	}
55
56	$tickets = (new AgentTicketAccess())
57	->applyAccessScope(Ticket::where('customer_id', $supportPerson->id), $agent)
58	->latest('id')
59	->paginate();
60
61	$formattedTickets = [];
62	foreach ($tickets as $ticket) {
63	$ticketUrl = Helper::getPortalAdminBaseUrl() . 'tickets/' . $ticket->id . '/view';
64	$actionHTML = '<a target="_blank" href="' . $ticketUrl . '">' . __('View Ticket', 'fluent-support') . '</a>';
65	$formattedTickets[] = [
66	'id' => '#' . $ticket->id,
67	// FluentCRM renders these columns as HTML.
68	'title' => esc_html($ticket->title),
69	'status' => '<span class="el-tag">' . $ticket->status . '</span>',
70	/* translators: %s is a human-readable time difference, e.g. "2 hours" */
71	'Submitted at' => sprintf(__('%s ago', 'fluent-support'), human_time_diff(strtotime($ticket->created_at), current_time('timestamp'))),
72	'action' => $actionHTML
73	];
74	}
75
76	return [
77	'total' => $tickets->total(),
78	'data' => $formattedTickets
79	];
80	}
81
82	public function maybeCreateContact($customer)
83	{
84	$syncSettings = $this->getSyncSettings();
85	if ($syncSettings['enabled'] != 'yes') {
86	return false;
87	}
88
89	$email = $customer->email;
90
91	if (!class_exists('\FluentCrm\App\Models\Subscriber')) {
92	return false;
93	}
94
95	$subscriber = Subscriber::where('email', $email)->first();
96
97	$customerData = array_filter([
98	'first_name' => $customer->first_name,
99	'last_name' => $customer->last_name,
100	'email' => $customer->email,
101	'address_line_1' => $customer->address_line_1,
102	'address_line_2' => $customer->address_line_2,
103	'postal_code' => $customer->zip,
104	'city' => $customer->city,
105	'state' => $customer->state,
106	'country' => $customer->country,
107	]);
108
109
110	if ($subscriber) {
111	unset($customerData['email']);
112	$subscriber->fill($customerData);
113	$subscriber->save();
114	} else {
115	$customerData['status'] = $syncSettings['default_status'];
116	$subscriber = FluentCrmApi('contacts')->createOrUpdate($customerData);
117
118	if (!$subscriber) {
119	return false;
120	}
121
122	if ($customerData['status'] == 'pending' && $subscriber->status == 'pending') {
123	$subscriber->sendDoubleOptinEmail();
124	}
125	}
126
127	if ($syncSettings['assigned_list']) {
128	$subscriber->attachLists([$syncSettings['assigned_list']]);
129	}
130
131	if ($syncSettings['assigned_tags']) {
132	$subscriber->attachTags($syncSettings['assigned_tags']);
133	}
134
135	return true;
136	}
137
138	private function getSyncSettings()
139	{
140	$settings = Helper::getOption('_fluentcrm_intergration_settings');
141
142	$settingDefault = [
143	'enabled' => 'no',
144	'default_status' => 'subscribed',
145	'assigned_list' => '',
146	'assigned_tags' => []
147	];
148
149	if (!$settings) {
150	return $settingDefault;
151	}
152
153	return wp_parse_args($settings, $settingDefault);
154	}
155	}
156