fluent-support / app / Services / MailerInbox / MailBoxService.php

MailBoxService.php in Fluent Support – Helpdesk & Customer Support Ticket System 2.4.5, at app/Services/MailerInbox/MailBoxService.php

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1	<?php
2
3	namespace FluentSupport\App\Services\MailerInbox;
4
5	use FluentSupport\App\App;
6	use FluentSupport\App\Models\Agent;
7	use FluentSupport\App\Models\MailBox;
8	use FluentSupport\App\Models\Meta;
9	use FluentSupport\App\Models\Ticket;
10	use FluentSupport\App\Services\EmailNotification\Settings;
11	use FluentSupport\App\Services\Tickets\AgentTicketAccess;
12	use FluentSupport\Framework\Support\Arr;
13	use Exception;
14
15	class MailBoxService
16	{
17	/**
18	* @return array
19	*/
20	public function getMailBoxes ()
21	{
22	$mailboxes = MailBox::all();
23
24	foreach ($mailboxes as $mailbox) {
25	$mailbox->tickets_count = Ticket::countTicketByMailBoxId($mailbox->id);
26	}
27
28	return [
29	'mailboxes' => $mailboxes
30	];
31	}
32
33	/**
34	* Delete a mailbox and move its tickets (and default flag) to the fallback.
35	*
36	* @param int $mailBoxId
37	* @param int $fallbackId
38	* @return array
39	*/
40	public function deleteMailBox($mailBoxId, $fallbackId )
41	{
42	if ( $mailBoxId == $fallbackId ) {
43	throw new \Exception(esc_html__('Fallback Box cannot be the same as MailBox ID', 'fluent-support'));
44	}
45
46	$box = MailBox::findOrFail($mailBoxId);
47	$fallbackBox = MailBox::findOrFail($fallbackId);
48
49	if($box->is_default == 'yes'){
50	$fallbackBox->is_default = 'yes';
51	$fallbackBox->save();
52	}
53
54	/*
55	* Fires before a mailbox is deleted.
56	*
57	* @since v1.0.0
58	* @param object $box Mailbox
59	* @param object $fallbackBox Fallback mailbox
60	*/
61	do_action('fluent_support/before_delete_email_box', $box, $fallbackBox);
62
63	$this->deleteAllMailBoxMeta($mailBoxId);
64
65	MailBox::where('id', $mailBoxId)->delete();
66
67	// Not a move — fluent_support/mailbox_deleted below is the event for this.
68	Ticket::syncMailBoxId($mailBoxId, $fallbackId);
69
70	/*
71	* Fires after a mailbox is deleted.
72	*
73	* @since v1.0.0
74	* @param integer $mailBoxId
75	* @param object $fallbackBox Fallback mailbox
76	*/
77	do_action('fluent_support/mailbox_deleted', $mailBoxId, $fallbackBox);
78
79	return [
80	'message' => __('Selected Business has been deleted', 'fluent-support')
81	];
82	}
83
84	/**
85	* Move the selected tickets, or all of the mailbox's tickets, to $data['new_box_id'].
86	*
87	* @param array $data
88	* @param int $mailBoxId
89	* @return array
90	*/
91	public function moveTickets ($data, $mailBoxId )
92	{
93	$this->validateTicketMoving( $data, $mailBoxId );
94
95	$newBox = MailBox::findOrFail($data['new_box_id']);
96	$oldBox = MailBox::findOrFail($mailBoxId);
97
98	/**
99	* Fires before tickets move to another mailbox.
100	* @since v1.5.7
101	* @param array $data
102	* @param object $oldBox Current mailbox
103	* @param object $newBox Mailbox where selected tickets will be moved
104	*/
105	do_action( 'fluent_support/before_move_tickets', $data, $oldBox, $newBox );
106
107	if (!empty($data['ticket_ids'])) {
108	Ticket::whereIn('id', $data['ticket_ids'])
109	->update([
110	'mailbox_id' => $newBox->id
111	]);
112	} else {
113	Ticket::where('mailbox_id', $mailBoxId)
114	->update([
115	'mailbox_id' => $newBox->id
116	]);
117	}
118	/**
119	* Fires after tickets move to another mailbox.
120	* @since v1.5.7
121	* @param array $data
122	* @param object $oldBox Mailbox where selected tickets were moved from
123	* @param object $newBox Mailbox where selected tickets were moved to
124	*/
125	do_action( 'fluent_support/tickets_moved', $data, $oldBox, $newBox );
126
127	return [
128	'message' => __('All ticket moves to the selected Business', 'fluent-support')
129	];
130
131	}
132
133	/**
134	* @param int $mailBoxId
135	* @return array
136	*/
137	public function setAsDefault ($mailBoxId )
138	{
139	$box = MailBox::findOrFail($mailBoxId);
140
141	$box->is_default = 'yes';
142	$box->save();
143
144	MailBox::where('id', '!=', $mailBoxId)
145	->update([
146	'is_default' => 'no'
147	]);
148
149	return [
150	'message' => __('Selected Business has been set as default', 'fluent-support')
151	];
152	}
153
154	/**
155	* @param int $boxId
156	* @return array
157	*/
158	public function getEmailsSetups ( $boxId )
159	{
160	$settings = new Settings();
161	$box = MailBox::findOrFail( $boxId );
162
163	$types = $settings->getEmailSettingsKeys();
164
165	$req = [];
166	foreach ( $types as $type ) {
167	$req[] = $settings->getBoxEmailSettings( $box, $type );
168	}
169
170	return [
171	'email_configs' => $req,
172	'email_keys' => $types
173	];
174	}
175
176	/**
177	* @param string $emailType
178	* @param int $boxId
179	* @param array $data
180	* @return array
181	*/
182	public function saveEmailSettings ($emailType, $boxId, $data )
183	{
184	$settings = new Settings();
185
186	$data['email_body'] = wp_kses_post($data['email_body']);
187
188	$box = MailBox::findOrFail($boxId);
189
190	$settings->saveBoxEmailSettings($box, $emailType, $data);
191
192	return [
193	'message' => __('Settings has been updated', 'fluent-support')
194	];
195	}
196
197	/**
198	* @param array $filters
199	* @param int $boxId
200	* @return array
201	*/
202	public function getTickets ($filters, $boxId )
203	{
204	if (!$boxId) {
205	throw new \Exception(esc_html__('MailBox ID must be provided', 'fluent-support'));
206	}
207
208	$ticketsQuery = Ticket::getTicketsQuery();
209
210	$ticketsQuery->where('mailbox_id', $boxId);
211
212	if ( !empty($filters['customer_id']) ) {
213	$ticketsQuery->where('customer_id', $filters['customer_id']);
214	}
215
216	if ( !empty($filters['product_id']) ) {
217	$ticketsQuery->where('product_id', $filters['product_id']);
218	}
219
220	if ( !empty($filters['ticket_title']) ) {
221	$ticketsQuery->where('title', 'LIKE', "%". $filters['ticket_title'] ."%");
222	}
223
224	return [
225	'tickets' => $ticketsQuery->paginate()
226	];
227	}
228
229	private function validateTicketMoving ( $data, $mailBoxId )
230	{
231
232	if ($data['new_box_id'] == $mailBoxId) {
233	throw new \Exception(esc_html__('New Box cannot be the same as MailBox ID', 'fluent-support'));
234	}
235
236	if ( $data['move_type'] == 'Custom' && empty($data['ticket_ids']) ) {
237	throw new \Exception(esc_html__('Invalid request submitted. Please select a ticket first', 'fluent-support'));
238	}
239	$ticketIDs = $data['ticket_ids'];
240	$newMailBoxId = (int)$data['new_box_id'];
241
242	// Current-user mailbox access is checked by callers that act on behalf
243	// of the logged-in user (MailBoxController::moveTickets). This service
244	// is also called by Pro workflows and MCP, which run on behalf of an
245	// automation/agent-tool call rather than the current browser session,
246	// and already enforce their own access checks before calling here.
247
248	foreach ($ticketIDs as $ticketID) {
249	$ticket = Ticket::findOrFail($ticketID);
250	if (!$ticket->agent_id) {
251	continue;
252	}
253
254	$agent = Agent::find($ticket->agent_id);
255	if (!$agent) {
256	continue;
257	}
258
259	$restrictedBoxes = (new AgentTicketAccess())->getRestrictedMailboxIds($agent);
260
261	if (in_array($newMailBoxId, $restrictedBoxes, true)) {
262	throw new \Exception(esc_html__('Agent is restricted for this mailbox ticket', 'fluent-support'));
263	}
264	}
265	return true;
266	}
267
268	private function deleteAllMailBoxMeta($id)
269	{
270	$class = __NAMESPACE__ . '\MailBox';
271
272	Meta::where('object_type', $class)
273	->where('object_id', $id)
274	->delete();
275	}
276	}
277