fluent-support / app / Services / Parser / ShortcodeParser.php

ShortcodeParser.php in Fluent Support – Helpdesk & Customer Support Ticket System 2.4.5, at app/Services/Parser/ShortcodeParser.php

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1	<?php
2
3	namespace FluentSupport\App\Services\Parser;
4
5	use FluentSupport\App\Services\Helper;
6	use FluentSupport\Framework\Support\Arr;
7
8	class ShortcodeParser
9	{
10	public function parse($templateString, $data)
11	{
12	$result = [];
13	$isSingle = false;
14
15	if (!is_array($templateString)) {
16	$isSingle = true;
17	}
18
19	foreach ((array)$templateString as $key => $string) {
20	$result[$key] = $this->parseShortcode($string, $data);
21	}
22
23	if ($isSingle) {
24	return reset($result);
25	}
26
27	return $result;
28	}
29
30	public function parseShortcode($string, $data)
31	{
32	return preg_replace_callback('/({{\|##)+(.*?)(}}\|##)/', function ($matches) use ($data) {
33	return (string) $this->replace($matches, $data);
34	}, $string);
35	}
36
37	protected function replace($matches, $data)
38	{
39	if (empty($matches[2])) {
40	return apply_filters('fluentsupport/smartcode_fallback', $matches[0], $data);
41	}
42
43	$matches[2] = trim($matches[2]);
44
45	$matched = explode('.', $matches[2]);
46
47	if (count($matched) <= 1) {
48	return apply_filters('fluentsupport/smartcode_fallback', $matches[0], $data);
49	}
50
51	$dataKey = trim(array_shift($matched));
52
53	$valueKey = trim(implode('.', $matched));
54
55	if (!$valueKey) {
56	return apply_filters('fluentsupport/smartcode_fallback', $matches[0], $data);
57	}
58
59	$valueKeys = explode('\|', $valueKey);
60
61	$valueKey = $valueKeys[0];
62	$defaultValue = '';
63	if (isset($valueKeys[1])) {
64	$defaultValue = trim($valueKeys[1]);
65	}
66
67	// Before the empty-data guard: with no agent (unassigned ticket, closed by
68	// a workflow) the signature is empty, not a literal {{agent.signature}}.
69	if ($dataKey == 'agent' && $valueKey == 'signature') {
70	return $this->getAgentSignature($data);
71	}
72
73	if(empty($data[$dataKey])) {
74	return $matches[0];
75	}
76
77	if ($dataKey == 'customer' \|\| $dataKey == 'agent' \|\| $dataKey == 'assigner') {
78	return $this->getPersonValue($data[$dataKey], $valueKey, $defaultValue);
79	}
80
81	if($dataKey == 'ticket') {
82	return $this->getTicketData($data['ticket'], $valueKey, $defaultValue);
83	}
84
85	if($dataKey == 'response') {
86	return $this->getResponseData($data['response'], $valueKey, $defaultValue);
87	}
88
89
90	if ($dataKey == 'business') {
91	$business = $data[$dataKey];
92	return $this->getBusinessValue($valueKey, $defaultValue, $business);
93	}
94
95	return apply_filters('fluentsupport/smartcode_fallback_callback_' . $dataKey, $matches[0], $valueKey, $defaultValue, $data);
96	}
97
98	/** Set while a signature renders: a signature naming itself, in any spelling, renders empty. */
99	private static $renderingSignature = false;
100
101	/**
102	* {{agent.signature}}: the agent's signature when enabled, otherwise empty.
103	* Its own smartcodes are filled from the same data.
104	*/
105	protected function getAgentSignature($data)
106	{
107	if (self::$renderingSignature \|\| empty($data['agent'])) {
108	return '';
109	}
110
111	$signature = \FluentSupport\App\Services\Tickets\ResponseService::getAppendedSignature($data['agent']);
112
113	if ($signature === '') {
114	return '';
115	}
116
117	self::$renderingSignature = true;
118	try {
119	return $this->parse($signature, $data);
120	} finally {
121	self::$renderingSignature = false;
122	}
123	}
124
125	protected function getTicketData($ticket, $valueKey, $defaultValue)
126	{
127	$valueKeys = explode('.', $valueKey);
128
129	if (count($valueKeys) == 1) {
130	if($valueKey == 'public_url') {
131	return Helper::getTicketViewSignedUrl($ticket);
132	}
133
134	if($valueKey == 'admin_url') {
135	return Helper::getTicketAdminUrl($ticket);
136	}
137
138	if($valueKey == 'public_id') {
139	return $ticket->display_ticket_number;
140	}
141
142	$accesors = ['id', 'title', 'content', 'priority', 'client_priority', 'status', 'created_at'];
143	if(in_array($valueKey, $accesors)) {
144	return $ticket->{$valueKey};
145	}
146	}
147
148	return $defaultValue;
149	}
150
151	protected function getResponseData($response, $valueKey, $defaultValue)
152	{
153	$valueKeys = explode('.', $valueKey);
154
155	if (count($valueKeys) == 1) {
156	$accesors = ['id', 'title', 'content'];
157
158	if($valueKey == 'full_content') {
159	// todo: We have to attach the attachments too.
160	// Maybe in the next version
161	$valueKey = 'content';
162	}
163
164	if(in_array($valueKey, $accesors)) {
165	return $response->{$valueKey};
166	}
167	}
168
169	return $defaultValue;
170	}
171
172	protected function getBusinessValue($valueKey, $defaultValue, $business)
173	{
174	$accessKeys = ['name', 'id', 'email'];
175
176	if(in_array($valueKey, $accessKeys)) {
177	return $business->{$valueKey};
178	}
179
180	return $defaultValue;
181	}
182
183	protected function getPersonValue($person, $valueKey, $defaultValue)
184	{
185	$valueKeys = explode('.', $valueKey);
186
187	if (count($valueKeys) == 1) {
188	$data = $person->toArray();
189	$extraAccessors = ['full_name', 'photo'];
190
191	if(in_array($valueKey, $extraAccessors)) {
192	return $person->{$valueKey};
193	}
194
195	$value = Arr::get($data, $valueKey);
196	return ($value) ? $value : $defaultValue;
197	}
198
199	return $defaultValue;
200	}
201	}
202