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<?php |
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|
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namespace FluentSupport\App\Services\Tickets; |
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|
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use FluentSupport\App\Modules\StatModule; |
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use FluentSupport\App\Services\TicketHelper; |
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|
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class TicketStats |
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{ |
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public function getQuickLinks() |
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{ |
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$urlBase = apply_filters( |
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'fst_menu_url_base', |
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admin_url('admin.php?page=fluent-support#/') |
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); |
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|
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$counts = TicketHelper::getStatusCounts(); |
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|
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return apply_filters('fst_quick_links', [ |
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[ |
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'title' => __('Total Tickets', 'fluent-support'), |
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'url' => esc_url_raw( $urlBase . 'tickets' ), |
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'number'=> $counts['total'], |
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'icon' => 'el-icon-user' |
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], |
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[ |
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'title' => __('Active Tickets', 'fluent-support'), |
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'url' => esc_url_raw( $urlBase . 'tickets?filter_type=simple&status_type=active' ), |
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'number'=> $counts['active'], |
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'icon' => 'el-icon-message' |
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], |
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[ |
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'title' => __('New Tickets', 'fluent-support'), |
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'url' => esc_url_raw( $urlBase . 'tickets?filter_type=simple&status_type=new' ), |
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'number'=> $counts['new'], |
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'icon' => 'el-icon-folder' |
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], |
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[ |
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'title' => __('Un-Assigned Tickets', 'fluent-support'), |
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'url' => esc_url_raw( $urlBase . 'tickets?agent_id=unassigned' ), |
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'number'=> $counts['unassigned'], |
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'icon' => 'el-icon-folder' |
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], |
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[ |
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'title' => __('Closed Tickets', 'fluent-support'), |
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'url' => esc_url_raw( $urlBase . 'tickets?filter_type=simple&status_type=closed' ), |
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'number'=> $counts['closed'], |
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'icon' => 'el-icon-message' |
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], |
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[ |
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'title' => __('Awaiting Replies', 'fluent-support'), |
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'url' => esc_url_raw( $urlBase . 'tickets?status_type=open&waiting_for_reply=yes' ), |
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'number'=> StatModule::countAwaitingTickets(), |
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'icon' => 'el-icon-message' |
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] |
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]); |
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} |
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} |
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|
