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|
app/Http/Controllers/CustomerPortalController.php
+291
-282
1.4.7
→
2.4.5
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| @@ -1,65 +1,102 @@ | ||
| 1 | 1 | <?php |
| 2 | 2 | |
| 3 | 3 | namespace FluentSupport\App\Http\Controllers; |
| 4 | 4 | |
| 5 | -use FluentSupport\App\Models\Attachment; | |
| 6 | -use FluentSupport\App\Models\Customer; | |
| 7 | -use FluentSupport\App\Models\MailBox; | |
| 5 | +use Exception; | |
| 6 | +use FluentSupport\App\Hooks\Handlers\ReCaptchaHandler; | |
| 7 | +use FluentSupport\App\Http\Policies\PortalPolicy; | |
| 8 | +use FluentSupport\App\Http\Requests\TicketResponseRequest; | |
| 8 | 9 | use FluentSupport\App\Models\Product; |
| 9 | -use FluentSupport\App\Models\Conversation; | |
| 10 | 10 | use FluentSupport\App\Models\Ticket; |
| 11 | +use FluentSupport\App\Services\CustomerPortalService; | |
| 11 | 12 | use FluentSupport\App\Services\Helper; |
| 12 | -use FluentSupport\App\Services\Includes\FileSystem; | |
| 13 | -use FluentSupport\App\Services\Tickets\ResponseService; | |
| 14 | -use FluentSupport\App\Services\Tickets\TicketService; | |
| 15 | -use FluentSupport\Framework\Request\Request; | |
| 13 | +use FluentSupport\App\Services\Tickets\AgentTicketAccess; | |
| 14 | +use FluentSupport\Framework\Http\Request\Request; | |
| 16 | 15 | use FluentSupport\Framework\Support\Arr; |
| 17 | 16 | |
| 17 | +/** | |
| 18 | + * Customer portal endpoints. | |
| 19 | + */ | |
| 18 | 20 | class CustomerPortalController extends Controller |
| 19 | 21 | { |
| 22 | + /** | |
| 23 | + * @param Request $request | |
| 24 | + * @return array|\WP_REST_Response | |
| 25 | + */ | |
| 20 | 26 | public function getTickets(Request $request) |
| 21 | 27 | { |
| 22 | - $customer = $this->resolveCustomer($request); | |
| 23 | 28 | |
| 29 | + $onBehalf = $this->sanitizeOnBehalf($request); | |
| 30 | + | |
| 31 | + $userIP = $request->getIp(); | |
| 32 | + $requestedStatus = $request->getSafe('filter_type', 'sanitize_text_field'); | |
| 33 | + $ticketOptions = $request->getSafe([ | |
| 34 | + 'search' => 'sanitize_text_field', | |
| 35 | + 'filters.product_id' => 'intval', | |
| 36 | + 'sorting.sort_type' => 'sanitize_sql_orderby', | |
| 37 | + 'sorting.sort_by' => 'sanitize_sql_orderby' | |
| 38 | + ]); | |
| 39 | + | |
| 40 | + $customer = (new CustomerPortalService)->resolveCustomer($onBehalf, $userIP); | |
| 41 | + | |
| 24 | 42 | if (!$customer) { |
| 43 | + return [ | |
| 44 | + 'tickets' => [ | |
| 45 | + 'data' => [], | |
| 46 | + 'current_page' => $request->getSafe('page', 'intval', 1), | |
| 47 | + 'last_page' => 1, | |
| 48 | + 'per_page' => $request->getSafe('per_page', 'intval', 10), | |
| 49 | + 'total' => 0, | |
| 50 | + 'from' => null, | |
| 51 | + 'to' => null | |
| 52 | + ] | |
| 53 | + ]; | |
| 54 | + } | |
| 55 | + | |
| 56 | + if (!$customer->canAccessPortal()) { | |
| 25 | 57 | return $this->sendError([ |
| 26 | - 'message' => __('No Customer Found', 'fluent-support'), | |
| 27 | - 'error_type' => 'no_customer' | |
| 28 | - ]); | |
| 58 | + 'message' => __('Your account is not active. Please contact support.', 'fluent-support'), | |
| 59 | + 'error_type' => '403' | |
| 60 | + ], 403); | |
| 29 | 61 | } |
| 30 | 62 | |
| 31 | - if($customer->status == 'inactive') { | |
| 63 | + $canAccess = apply_filters('fluent_support/can_customer_access_portal', true, $customer); | |
| 64 | + | |
| 65 | + if (is_wp_error($canAccess)) { | |
| 32 | 66 | return $this->sendError([ |
| 33 | - 'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), | |
| 34 | - 'error_type' => 'inactive_customer' | |
| 35 | - ]); | |
| 67 | + 'message' => $canAccess->get_error_message(), | |
| 68 | + 'error_type' => $canAccess->get_error_code() | |
| 69 | + ], 403); | |
| 36 | 70 | } |
| 37 | 71 | |
| 38 | - $statuses = Arr::get([ | |
| 72 | + $statuses = [ | |
| 39 | 73 | 'open' => ['new', 'active', 'on-hold'], |
| 40 | 74 | 'all' => [], |
| 41 | 75 | 'closed' => ['closed'] |
| 42 | - ], $request->get('filter_type', '')); | |
| 76 | + ]; | |
| 43 | 77 | |
| 44 | - $ticketsQuery = Ticket::with([ | |
| 45 | - 'customer' => function ($query) { | |
| 46 | - $query->select(['first_name', 'last_name', 'id']); | |
| 47 | - }, 'agent' => function ($query) { | |
| 48 | - $query->select(['first_name', 'last_name', 'id']); | |
| 49 | - } | |
| 50 | - ]) | |
| 51 | - ->where('customer_id', $customer->id) | |
| 52 | - ->orderBy('id', 'DESC'); | |
| 78 | + $statusFilter = $statuses[$requestedStatus] ?? $statuses['all']; | |
| 53 | 79 | |
| 54 | - $ticketsQuery->where('customer_id', $customer->id); | |
| 80 | + $sortBy = Arr::get($ticketOptions, 'sorting.sort_by', 'created_at'); | |
| 81 | + $sortType = Arr::get($ticketOptions, 'sorting.sort_type', 'desc'); | |
| 55 | 82 | |
| 56 | - if ($statuses) { | |
| 57 | - $ticketsQuery->whereIn('status', $statuses); | |
| 83 | + $ticketsQuery = Ticket::where('customer_id', $customer->id) | |
| 84 | + ->filterByStatues($statusFilter) | |
| 85 | + ->searchBy(Arr::get($ticketOptions, 'search')) | |
| 86 | + ->filterByProductId(Arr::get($ticketOptions, 'filters.product_id')) | |
| 87 | + ->orderBy($sortBy, $sortType); | |
| 88 | + | |
| 89 | + // An agent acting for a customer only sees the tickets they could open themselves. | |
| 90 | + // Site admins have full access and may not have an agent record at all. | |
| 91 | + if ($onBehalf && !current_user_can('manage_options')) { | |
| 92 | + (new AgentTicketAccess())->applyAccessScope($ticketsQuery); | |
| 58 | 93 | } |
| 59 | 94 | |
| 60 | - $tickets = $ticketsQuery->paginate(); | |
| 95 | + do_action_ref_array('fluent_support/customer_portal/tickets_query', [&$ticketsQuery, $customer, $request]); | |
| 61 | 96 | |
| 97 | + $tickets = $ticketsQuery->paginate($request->getInt('per_page', 10)); | |
| 98 | + | |
| 62 | 99 | foreach ($tickets as $ticket) { |
| 63 | 100 | $ticket->human_date = sprintf(__('%s ago', 'fluent-support'), human_time_diff(strtotime($ticket->created_at), current_time('timestamp'))); |
| 64 | 101 | $ticket->preview_response = $ticket->getLastResponse(); |
| 65 | 102 | } |
| @@ -64,328 +101,281 @@ | ||
| 64 | 101 | $ticket->preview_response = $ticket->getLastResponse(); |
| 65 | 102 | } |
| 66 | 103 | |
| 67 | 104 | return [ |
| 68 | - 'tickets' => $tickets | |
| 105 | + 'tickets' => CustomerPortalService::hidePrivateTicketFields($tickets) | |
| 69 | 106 | ]; |
| 70 | 107 | } |
| 71 | 108 | |
| 109 | + /** | |
| 110 | + * @param Request $request | |
| 111 | + * @return array | \WP_REST_Response | |
| 112 | + */ | |
| 72 | 113 | public function createTicket(Request $request) |
| 73 | 114 | { |
| 74 | - $data = $request->all(); | |
| 115 | + // A remote portal filing for a customer can't answer a captcha. That takes a user | |
| 116 | + // allowed to act on_behalf (an admin, or an agent who manages all tickets), checked | |
| 117 | + // here, never a flag the client sends. Customers in the browser keep the captcha. | |
| 118 | + $isOnBehalfClient = $this->sanitizeOnBehalf($request) && PortalPolicy::canActOnBehalf(); | |
| 75 | 119 | |
| 76 | - $this->validate($data, [ | |
| 77 | - 'title' => 'required', | |
| 78 | - 'content' => 'required' | |
| 79 | - ]); | |
| 120 | + if (!$isOnBehalfClient && ReCaptchaHandler::isRecaptchaApplicable('ticket_form')) { | |
| 121 | + $captchaResponse = $request->getSafe('g-recaptcha-response', 'sanitize_text_field'); | |
| 122 | + $isValidCaptcha = $captchaResponse && ReCaptchaHandler::validateRecaptcha( | |
| 123 | + $captchaResponse, null, null, 'create_ticket' | |
| 124 | + ); | |
| 80 | 125 | |
| 81 | - $data['title'] = sanitize_text_field(wp_unslash($data['title'])); | |
| 82 | - | |
| 83 | - $data['content'] = wp_unslash(wp_kses_post($data['content'])); | |
| 84 | - | |
| 85 | - $customer = $this->resolveCustomer($request, true); | |
| 86 | - | |
| 87 | - if($customer->status == 'inactive') { | |
| 88 | - return $this->sendError([ | |
| 89 | - 'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), | |
| 90 | - 'error_type' => 'inactive_customer' | |
| 91 | - ]); | |
| 126 | + if (!$isValidCaptcha) { | |
| 127 | + return $this->sendError([ | |
| 128 | + 'message' => __('Your recaptcha is not verified', 'fluent-support'), | |
| 129 | + 'error_type' => '422' | |
| 130 | + ], 422); | |
| 131 | + } | |
| 92 | 132 | } |
| 93 | 133 | |
| 94 | - if (!$customer) { | |
| 95 | - return $this->sendError([ | |
| 96 | - 'message' => __('No Customer Found', 'fluent-support'), | |
| 97 | - 'error_type' => 'no_customer' | |
| 98 | - ]); | |
| 99 | - } | |
| 134 | + $dataRules = $this->app->applyCustomFilters('custom_field_required_before_ticket_create', [ | |
| 135 | + 'required_fields' => [ | |
| 136 | + 'title' => 'required', | |
| 137 | + 'content' => 'required' | |
| 138 | + ], | |
| 139 | + 'error_messages' => [ | |
| 140 | + 'title.required' => __('Title is required', 'fluent-support'), | |
| 141 | + 'content.required' => __('Content is required', 'fluent-support') | |
| 142 | + ] | |
| 143 | + ]); | |
| 100 | 144 | |
| 101 | - $data['customer_id'] = $customer->id; | |
| 102 | - $data['product_source'] = 'local'; | |
| 103 | - $data['mailbox_id'] = $this->resolveMailboxId($request); | |
| 145 | + $settings = Helper::getOption('_ticket_form_settings', []); | |
| 104 | 146 | |
| 105 | - $disabledFields = apply_filters('fluent_support/disabled_ticket_fields', []); | |
| 106 | - | |
| 107 | - if(!in_array('priority', $disabledFields)) { | |
| 108 | - $data['priority'] = sanitize_text_field($data['client_priority']); | |
| 109 | - $data['client_priority'] = sanitize_text_field($data['client_priority']); | |
| 110 | - } | |
| 111 | - | |
| 112 | - if(!in_array('product_services', $disabledFields)) { | |
| 113 | - unset($data['product_id']); | |
| 114 | - } | |
| 115 | - | |
| 116 | - $data['source'] = 'web'; | |
| 117 | - | |
| 118 | - $data = apply_filters('fluent_support/create_ticket_data', $data, $customer); | |
| 119 | - do_action('fluent_support/before_ticket_create', $data, $customer); | |
| 120 | - $ticket = Ticket::create($data); | |
| 121 | - | |
| 122 | - if ($attachments = Arr::get($data, 'attachments') && !in_array('file_upload', $disabledFields)) { | |
| 123 | - Attachment::whereNull('ticket_id') | |
| 124 | - ->whereIn('file_hash', $attachments) | |
| 125 | - ->whereNull('ticket_id') | |
| 126 | - ->update([ | |
| 127 | - 'ticket_id' => $ticket->id, | |
| 128 | - 'person_id' => $customer->id, | |
| 129 | - 'status' => 'active' | |
| 130 | - ]); | |
| 131 | - $ticket->load('attachments'); | |
| 132 | - } | |
| 133 | - | |
| 134 | - | |
| 135 | - if(defined('FLUENTSUPPORTPRO')) { | |
| 136 | - $customData = Arr::get($data, 'custom_data'); | |
| 137 | - if($customData) { | |
| 138 | - $customData = wp_unslash($customData); | |
| 139 | - $ticket->syncCustomFields($customData); | |
| 147 | + if (!empty($settings['product_required_field']) && $settings['product_required_field'] === 'yes') { | |
| 148 | + $productCount = Product::count(); | |
| 149 | + if ($productCount > 0) { | |
| 150 | + $dataRules['required_fields']['product_id'] = 'required'; | |
| 151 | + $dataRules['error_messages']['product_id.required'] = __('Product is required', 'fluent-support'); | |
| 140 | 152 | } |
| 141 | 153 | } |
| 142 | 154 | |
| 143 | - do_action('fluent_support/ticket_created', $ticket, $customer); | |
| 144 | - | |
| 145 | - return [ | |
| 146 | - 'message' => __('Ticket has been created successfully', 'fluent-support'), | |
| 147 | - 'ticket' => $ticket | |
| 155 | + $defaultData = [ | |
| 156 | + 'ticket_title' => $request->getSafe('title', 'sanitize_text_field'), | |
| 157 | + 'ticket_content' => $request->getSafe('content', 'wp_kses_post') | |
| 148 | 158 | ]; |
| 149 | - } | |
| 150 | 159 | |
| 151 | - public function getTicket(Request $request, $ticketId) | |
| 152 | - { | |
| 153 | - $ticket = Ticket::where('id', $ticketId) | |
| 154 | - ->with([ | |
| 155 | - 'customer' => function ($query) { | |
| 156 | - $query->select(['first_name', 'email', 'person_type', 'last_name', 'id']); | |
| 157 | - }, 'agent' => function ($query) { | |
| 158 | - $query->select(['first_name', 'email', 'person_type', 'last_name', 'id', 'title']); | |
| 159 | - }, | |
| 160 | - 'product', | |
| 161 | - 'attachments' | |
| 162 | - ]) | |
| 163 | - ->first(); | |
| 164 | - | |
| 165 | - if ($request->get('intended_ticket_hash') && Helper::isPublicSignedTicketEnabled()) { | |
| 166 | - $customer = $ticket->customer; | |
| 167 | - } else { | |
| 168 | - $customer = $this->resolveCustomer($request); | |
| 160 | + if ($request->has('product_id')) { | |
| 161 | + $defaultData['ticket_product_id'] = $request->getSafe('product_id', 'intval'); | |
| 169 | 162 | } |
| 170 | 163 | |
| 171 | - if (!$customer) { | |
| 172 | - return $this->sendError([ | |
| 173 | - 'message' => __('Sorry, You do not have permission to this support ticket', 'fluent-support'), | |
| 174 | - 'error_type' => 'no_customer' | |
| 175 | - ]); | |
| 164 | + if ($request->has('client_priority')) { | |
| 165 | + $defaultData['ticket_client_priority'] = $request->getSafe('client_priority', 'sanitize_text_field'); | |
| 176 | 166 | } |
| 177 | 167 | |
| 178 | - if($customer->status == 'inactive') { | |
| 179 | - return $this->sendError([ | |
| 180 | - 'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), | |
| 181 | - 'error_type' => 'inactive_customer' | |
| 182 | - ]); | |
| 183 | - } | |
| 168 | + $customData = $request->get('custom_data', []); | |
| 169 | + $customData = is_array($customData) ? map_deep($customData, 'sanitize_text_field') : []; | |
| 184 | 170 | |
| 171 | + $dataRules = $this->app->applyCustomFilters('custom_field_required_by_conditions_before_ticket_create', [ | |
| 172 | + 'required_fields' => $dataRules['required_fields'], | |
| 173 | + 'error_messages' => $dataRules['error_messages'], | |
| 174 | + 'custom_data' => $customData, | |
| 175 | + 'default_data' => $defaultData | |
| 176 | + ]); | |
| 185 | 177 | |
| 186 | - if ($ticket->privacy == 'private' && $customer->id != $ticket->customer_id) { | |
| 178 | + if (!isset($dataRules['required_fields']) && !isset($dataRules['error_messages'])) { | |
| 187 | 179 | return $this->sendError([ |
| 188 | - 'message' => __('You do not have permission to view this support ticket', 'fluent-support'), | |
| 189 | - 'error_type' => 'permission_error' | |
| 190 | - ]); | |
| 180 | + 'message' => __('Invalid form data submitted', 'fluent-support'), | |
| 181 | + 'error_type' => '400' | |
| 182 | + ], 400); | |
| 191 | 183 | } |
| 192 | 184 | |
| 193 | - $responses = Conversation::where('ticket_id', $ticketId) | |
| 194 | - ->with([ | |
| 195 | - 'person' => function ($query) { | |
| 196 | - $query->select(['first_name', 'email', 'person_type', 'last_name', 'id', 'title']); | |
| 197 | - }, | |
| 198 | - 'attachments' | |
| 199 | - ]) | |
| 200 | - ->filterByType('response') | |
| 201 | - ->orderBy('id', 'DESC') | |
| 202 | - ->get(); | |
| 185 | + $data = $this->validate($request->get(), $dataRules['required_fields'], $dataRules['error_messages']); | |
| 203 | 186 | |
| 204 | - foreach ($responses as $response) { | |
| 205 | - $response->content = make_clickable($response->content); | |
| 206 | - if ($response->person) { | |
| 207 | - $response->person->setHidden(['email']); | |
| 208 | - } | |
| 209 | - } | |
| 187 | + $data['title'] = sanitize_text_field($data['title']); | |
| 188 | + $data['content'] = wp_kses_post($data['content']); | |
| 189 | + $data['custom_data'] = $customData; | |
| 210 | 190 | |
| 211 | - $ticket->content = make_clickable($ticket->content); | |
| 191 | + $onBehalf = $this->sanitizeOnBehalf($request); | |
| 192 | + $userIP = $request->getIp(); | |
| 212 | 193 | |
| 213 | - if ($ticket->customer) { | |
| 214 | - $ticket->customer->setHidden(['email']); | |
| 194 | + if (!empty($onBehalf['last_ip_address'])) { | |
| 195 | + $userIP = $onBehalf['last_ip_address']; | |
| 215 | 196 | } |
| 216 | 197 | |
| 217 | - if ($ticket->agent) { | |
| 218 | - $ticket->agent->setHidden(['email']); | |
| 219 | - } | |
| 198 | + // An agent acting for a customer may only file tickets into mailboxes they can | |
| 199 | + // access. Checked before the customer is resolved, which may create one. | |
| 200 | + if ($onBehalf && !current_user_can('manage_options')) { | |
| 201 | + $mailboxId = (new CustomerPortalService())->resolveMailboxId($request->getSafe('mailbox_id', 'intval')); | |
| 220 | 202 | |
| 221 | - if ($ticket->status == 'closed') { | |
| 222 | - $ticket->load('closed_by_person'); | |
| 223 | - if ($ticket->closed_by_person) { | |
| 224 | - $ticket->closed_by_person->setVisible(['first_name', 'last_name', 'id', 'full_name', 'photo']); | |
| 203 | + if ($mailboxId && in_array((int) $mailboxId, (new AgentTicketAccess())->getRestrictedMailboxIds(), true)) { | |
| 204 | + return $this->sendError([ | |
| 205 | + 'message' => __('You do not have access to this mailbox.', 'fluent-support'), | |
| 206 | + 'error_type' => '403' | |
| 207 | + ], 403); | |
| 225 | 208 | } |
| 226 | 209 | } |
| 227 | 210 | |
| 228 | - if(defined('FLUENTSUPPORTPRO')) { | |
| 229 | - $ticket->custom_fields = $ticket->customData('public', true); | |
| 230 | - } | |
| 211 | + try { | |
| 212 | + $customer = (new CustomerPortalService())->resolveCustomer($onBehalf, $userIP, true); | |
| 231 | 213 | |
| 232 | - return [ | |
| 233 | - 'ticket' => $ticket, | |
| 234 | - 'responses' => $responses, | |
| 235 | - 'sign_on_id' => $ticket->customer_id | |
| 236 | - ]; | |
| 237 | - } | |
| 214 | + if (!$customer) { | |
| 215 | + return $this->sendError([ | |
| 216 | + 'message' => __('Unable to identify. Please make sure you have provided correct information.', 'fluent-support'), | |
| 217 | + 'error_type' => '403' | |
| 218 | + ], 403); | |
| 219 | + } | |
| 238 | 220 | |
| 239 | - public function createResponse(Request $request, $ticketId) | |
| 240 | - { | |
| 241 | - $data = $request->all(); | |
| 242 | - $this->validate($data, [ | |
| 243 | - 'content' => 'required' | |
| 244 | - ]); | |
| 221 | + $canCreateTicket = apply_filters('fluent_support/can_customer_create_ticket', true, $customer, $data); | |
| 245 | 222 | |
| 246 | - $data['content'] = wp_unslash(wp_kses_post($data['content'])); | |
| 223 | + if (!$canCreateTicket || is_wp_error($canCreateTicket)) { | |
| 224 | + $isWpError = is_wp_error($canCreateTicket); | |
| 247 | 225 | |
| 226 | + $message = ($isWpError) ? $canCreateTicket->get_error_message() : __('Sorry you cannot create ticket', 'fluent-support'); | |
| 227 | + $errorCode = ($isWpError) ? $canCreateTicket->get_error_code() : 'general_error'; | |
| 248 | 228 | |
| 249 | - $ticket = Ticket::with(['customer'])->findOrFail($ticketId); | |
| 229 | + return $this->sendError([ | |
| 230 | + 'message' => $message, | |
| 231 | + 'error_type' => $errorCode | |
| 232 | + ]); | |
| 233 | + } | |
| 250 | 234 | |
| 251 | - if ($request->get('intended_ticket_hash') && Helper::isPublicSignedTicketEnabled()) { | |
| 252 | - $customer = $ticket->customer; | |
| 253 | - } else { | |
| 254 | - $customer = $this->resolveCustomer($request); | |
| 255 | - } | |
| 235 | + if ($messageId = Helper::generateMessageID($customer->email)) { | |
| 236 | + $data['message_id'] = $messageId; | |
| 237 | + } | |
| 256 | 238 | |
| 257 | - if (!$customer) { | |
| 258 | - return $this->sendError([ | |
| 259 | - 'message' => __('Sorry! No customer found', 'fluent-support') | |
| 260 | - ]); | |
| 261 | - } | |
| 239 | + $defaultMailbox = Helper::getDefaultMailBox(); | |
| 240 | + $defaultMailboxId = $defaultMailbox ? $defaultMailbox->id : null; | |
| 241 | + $ticket = (new CustomerPortalService())->createTicket($customer, $data, $request->getSafe('mailbox_id', 'intval', $defaultMailboxId), (bool) $onBehalf); | |
| 262 | 242 | |
| 263 | - if($customer->status == 'inactive') { | |
| 243 | + return [ | |
| 244 | + 'message' => __('Ticket has been created successfully', 'fluent-support'), | |
| 245 | + 'ticket' => CustomerPortalService::hidePrivateTicketFields($ticket) | |
| 246 | + ]; | |
| 247 | + } catch (\Exception $e) { | |
| 264 | 248 | return $this->sendError([ |
| 265 | - 'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), | |
| 266 | - 'error_type' => 'inactive_customer' | |
| 249 | + 'message' => Helper::getSafeErrorMessage($e), | |
| 250 | + 'error_type' => $e->getCode() | |
| 267 | 251 | ]); |
| 268 | 252 | } |
| 253 | + } | |
| 269 | 254 | |
| 255 | + /** | |
| 256 | + * @param Request $request | |
| 257 | + * @param int $ticket_id | |
| 258 | + * @return array|\WP_REST_Response | |
| 259 | + */ | |
| 260 | + public function getTicket(Request $request, $ticket_id) | |
| 261 | + { | |
| 262 | + $customerAdditionalData = $this->getCustomerAdditionalData($request); | |
| 270 | 263 | |
| 271 | - if ($ticket->privacy == 'private' && $customer->id != $ticket->customer_id) { | |
| 264 | + try { | |
| 265 | + return (new CustomerPortalService())->getTicket($customerAdditionalData, $ticket_id); | |
| 266 | + } catch (\Exception $e) { | |
| 272 | 267 | return $this->sendError([ |
| 273 | - 'message' => __('Sorry! You can not reply to this ticket', 'fluent-support') | |
| 268 | + 'message' => Helper::getSafeErrorMessage($e), | |
| 269 | + 'error_type' => $e->getCode() | |
| 274 | 270 | ]); |
| 275 | 271 | } |
| 272 | + } | |
| 276 | 273 | |
| 277 | - $data['conversation_type'] = 'response'; | |
| 278 | - $responseData = (new ResponseService())->createResponse($data, $customer, $ticket); | |
| 274 | + /** | |
| 275 | + * @param TicketResponseRequest $request | |
| 276 | + * @param int $ticket_id | |
| 277 | + * @return array|\WP_REST_Response | |
| 278 | + * @throws \FluentSupport\Framework\Validator\ValidationException | |
| 279 | + */ | |
| 280 | + public function createResponse(TicketResponseRequest $request, $ticket_id) | |
| 281 | + { | |
| 279 | 282 | |
| 280 | - return [ | |
| 281 | - 'message' => __('Reply has been added', 'fluent-support'), | |
| 282 | - 'response' => $responseData['response'], | |
| 283 | - 'ticket' => $responseData['ticket'] | |
| 284 | - ]; | |
| 285 | - } | |
| 283 | + $customerAdditionalData = $this->getCustomerAdditionalData($request); | |
| 286 | 284 | |
| 287 | - public function closeTicket(Request $request, $ticketId) | |
| 288 | - { | |
| 289 | - $ticket = Ticket::with(['customer'])->findOrFail($ticketId); | |
| 285 | + $ticket = Ticket::wherePublicIdentifier($ticket_id)->firstOrFail(); | |
| 290 | 286 | |
| 291 | - if ($request->get('intended_ticket_hash') && Helper::isPublicSignedTicketEnabled()) { | |
| 292 | - $customer = $ticket->customer; | |
| 293 | - } else { | |
| 294 | - $customer = $this->resolveCustomer($request); | |
| 295 | - } | |
| 287 | + $data = $request->sanitize(); | |
| 296 | 288 | |
| 297 | - if (!$customer) { | |
| 298 | - return $this->sendError([ | |
| 299 | - 'message' => __('Sorry! No customer found', 'fluent-support') | |
| 300 | - ]); | |
| 301 | - } | |
| 289 | + $canCreateResponse = apply_filters('fluent_support/can_customer_create_response', true, $ticket->customer, $ticket, $data); | |
| 302 | 290 | |
| 303 | - if($customer->status == 'inactive') { | |
| 304 | - return $this->sendError([ | |
| 305 | - 'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), | |
| 306 | - 'error_type' => 'inactive_customer' | |
| 307 | - ]); | |
| 291 | + if (!$canCreateResponse || is_wp_error($canCreateResponse)) { | |
| 292 | + return [ | |
| 293 | + 'type' => 'error', | |
| 294 | + 'message' => (is_wp_error($canCreateResponse)) ? $canCreateResponse->get_error_message() : __('Sorry you cannot create response', 'fluent-support') | |
| 295 | + ]; | |
| 308 | 296 | } |
| 309 | 297 | |
| 310 | - | |
| 311 | - if ($customer->id != $ticket->customer_id) { | |
| 298 | + try { | |
| 299 | + return (new CustomerPortalService())->createResponse($customerAdditionalData, $ticket_id, $data); | |
| 300 | + } catch (\Exception $e) { | |
| 312 | 301 | return $this->sendError([ |
| 313 | - 'message' => __('Sorry! You can not close this ticket', 'fluent-support') | |
| 302 | + 'message' => Helper::getSafeErrorMessage($e), | |
| 303 | + 'error_type' => $e->getCode() | |
| 314 | 304 | ]); |
| 315 | 305 | } |
| 316 | - | |
| 317 | - return [ | |
| 318 | - 'message' => __('Ticket has been closed', 'fluent_support'), | |
| 319 | - 'ticket' => (new TicketService())->close($ticket, $customer) | |
| 320 | - ]; | |
| 321 | 306 | } |
| 322 | 307 | |
| 323 | - public function reOpenTicket(Request $request, $ticketId) | |
| 308 | + /** | |
| 309 | + * @param Request $request | |
| 310 | + * @param int $ticket_id | |
| 311 | + * @return array | |
| 312 | + */ | |
| 313 | + public function closeTicket(Request $request, $ticket_id) | |
| 324 | 314 | { |
| 325 | - $ticket = Ticket::with(['customer'])->findOrFail($ticketId); | |
| 315 | + $customerAdditionalData = $this->getCustomerAdditionalData($request); | |
| 326 | 316 | |
| 327 | - if ($request->get('intended_ticket_hash') && Helper::isPublicSignedTicketEnabled()) { | |
| 328 | - $customer = $ticket->customer; | |
| 329 | - } else { | |
| 330 | - $customer = $this->resolveCustomer($request); | |
| 331 | - } | |
| 332 | - | |
| 333 | - if($customer->status == 'inactive') { | |
| 317 | + try { | |
| 318 | + return (new CustomerPortalService())->closeTicket($customerAdditionalData, $ticket_id); | |
| 319 | + } catch (Exception $e) { | |
| 334 | 320 | return $this->sendError([ |
| 335 | - 'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), | |
| 336 | - 'error_type' => 'inactive_customer' | |
| 321 | + 'message' => Helper::getSafeErrorMessage($e), | |
| 322 | + 'error_type' => $e->getCode() | |
| 337 | 323 | ]); |
| 338 | 324 | } |
| 325 | + } | |
| 339 | 326 | |
| 327 | + /** | |
| 328 | + * @param Request $request | |
| 329 | + * @param int $ticket_id | |
| 330 | + * @return array | |
| 331 | + */ | |
| 332 | + public function reOpenTicket(Request $request, $ticket_id) | |
| 333 | + { | |
| 334 | + $customerAdditionalData = $this->getCustomerAdditionalData($request); | |
| 340 | 335 | |
| 341 | - if (!$customer) { | |
| 336 | + try { | |
| 337 | + return (new CustomerPortalService())->reOpenTicket($customerAdditionalData, $ticket_id); | |
| 338 | + } catch (Exception $e) { | |
| 342 | 339 | return $this->sendError([ |
| 343 | - 'message' => __('Sorry! No customer found', 'fluent-support') | |
| 340 | + 'message' => Helper::getSafeErrorMessage($e), | |
| 341 | + 'error_type' => $e->getCode() | |
| 344 | 342 | ]); |
| 345 | 343 | } |
| 344 | + } | |
| 346 | 345 | |
| 347 | - if ($customer->id != $ticket->customer_id) { | |
| 348 | - return $this->sendError([ | |
| 349 | - 'message' => __('Sorry! You can not close this ticket', 'fluent-support') | |
| 350 | - ]); | |
| 351 | - } | |
| 346 | + public function agentFeedbackRating(Request $request, $ticketId) | |
| 347 | + { | |
| 352 | 348 | |
| 349 | + $customerPortalService = new CustomerPortalService(); | |
| 353 | 350 | |
| 354 | - return [ | |
| 355 | - 'message' => __('Ticket has been opened again', 'fluent_support'), | |
| 356 | - 'ticket' => (new TicketService())->reopen($ticket, $customer) | |
| 357 | - ]; | |
| 351 | + // Throws unless the customer can access this ticket. | |
| 352 | + $ticket = Ticket::with(['customer'])->wherePublicIdentifier($ticketId)->firstOrFail(); | |
| 353 | + $customerAdditionalData = $this->getCustomerAdditionalData($request); | |
| 354 | + $customer = $customerPortalService->getCustomer($customerAdditionalData, $ticket); | |
| 355 | + $customerPortalService->checkCustomerTicketAccess($customer, $ticket, 'feedback'); | |
| 358 | 356 | |
| 357 | + $conversationID = $request->getSafe('conversation_id', 'intval'); | |
| 358 | + $approvalStatus = $request->getSafe('approval_status', 'sanitize_text_field'); | |
| 359 | 359 | |
| 360 | - } | |
| 361 | - | |
| 362 | - private function resolveCustomer($request, $forceCreate = false) | |
| 363 | - { | |
| 364 | - $onBehalf = $request->get('on_behalf'); | |
| 365 | - | |
| 366 | - if (!$onBehalf) { | |
| 367 | - $user = get_user_by('ID', get_current_user_id()); | |
| 368 | - if (!$user) { | |
| 369 | - return false; | |
| 370 | - } | |
| 371 | - $onBehalf = [ | |
| 372 | - 'user_id' => $user->id, | |
| 373 | - 'email' => $user->user_email, | |
| 374 | - 'last_ip_address' => $request->getIp() | |
| 375 | - ]; | |
| 360 | + try { | |
| 361 | + return $customerPortalService->addUserFeedback($approvalStatus, $conversationID, $ticket->id); | |
| 362 | + } catch (Exception $e) { | |
| 363 | + return $this->sendError([ | |
| 364 | + 'message' => Helper::getSafeErrorMessage($e), | |
| 365 | + 'error_type' => $e->getCode() | |
| 366 | + ]); | |
| 376 | 367 | } |
| 377 | - | |
| 378 | - if ($forceCreate) { | |
| 379 | - return Customer::maybeCreateCustomer($onBehalf); | |
| 380 | - } | |
| 381 | - | |
| 382 | - return Customer::getCustomerFromData($onBehalf); | |
| 383 | 368 | } |
| 384 | 369 | |
| 370 | + /** | |
| 371 | + * Products and customer ticket priorities. | |
| 372 | + * | |
| 373 | + * @return array | |
| 374 | + */ | |
| 385 | 375 | public function getPublicOptions() |
| 386 | 376 | { |
| 387 | - $products = Product::select(['id', 'title'])->get(); | |
| 377 | + $products = Product::select(['id', 'title'])->orderedByTitle()->get(); | |
| 388 | 378 | |
| 389 | 379 | return [ |
| 390 | 380 | 'support_products' => $products, |
| 391 | 381 | 'customer_ticket_priorities' => Helper::customerTicketPriorities() |
| @@ -391,11 +381,14 @@ | ||
| 391 | 381 | 'customer_ticket_priorities' => Helper::customerTicketPriorities() |
| 392 | 382 | ]; |
| 393 | 383 | } |
| 394 | 384 | |
| 385 | + /** | |
| 386 | + * @return array|array[] | |
| 387 | + */ | |
| 395 | 388 | public function getCustomFieldsRender() |
| 396 | 389 | { |
| 397 | - if(!defined('FLUENTSUPPORTPRO')) { | |
| 390 | + if (!defined('FLUENTSUPPORTPRO')) { | |
| 398 | 391 | return [ |
| 399 | 392 | 'custom_fields_rendered' => [] |
| 400 | 393 | ]; |
| 401 | 394 | } |
| @@ -400,26 +393,42 @@ | ||
| 400 | 393 | ]; |
| 401 | 394 | } |
| 402 | 395 | |
| 403 | 396 | return [ |
| 404 | - 'custom_fields_rendered' => \FluentSupportPro\App\Services\CustomFieldsService::getRenderedPublicFields() | |
| 397 | + 'custom_fields_rendered' => \FluentSupportPro\App\Services\CustomFieldsService::getRenderedPublicFields() | |
| 405 | 398 | ]; |
| 399 | + } | |
| 406 | 400 | |
| 401 | + | |
| 402 | + /** | |
| 403 | + * @return mixed | |
| 404 | + */ | |
| 405 | + public function logout() | |
| 406 | + { | |
| 407 | + wp_logout(); | |
| 408 | + | |
| 409 | + return $this->sendSuccess([ | |
| 410 | + 'message' => __('You have been logged out', 'fluent-support') | |
| 411 | + ]); | |
| 407 | 412 | } |
| 408 | 413 | |
| 409 | - private function resolveMailboxId($request) | |
| 414 | + private function getCustomerAdditionalData($request) | |
| 410 | 415 | { |
| 411 | - if ($mailboxId = $request->get('mailbox_id')) { | |
| 412 | - $mailbox = MailBox::find($mailboxId); | |
| 413 | - if ($mailbox) { | |
| 414 | - return $mailbox->id; | |
| 415 | - } | |
| 416 | - } | |
| 417 | 416 | |
| 418 | - $mailbox = Helper::getDefaultMailBox(); | |
| 417 | + $customerAdditionalData = [ | |
| 418 | + 'intended_ticket_hash' => $request->getSafe('intended_ticket_hash', 'sanitize_text_field'), | |
| 419 | + 'on_behalf' => $this->sanitizeOnBehalf($request), | |
| 420 | + 'user_ip' => $request->getIp() | |
| 421 | + ]; | |
| 419 | 422 | |
| 420 | - if ($mailbox) { | |
| 421 | - return $mailbox->id; | |
| 422 | - } | |
| 423 | - return null; | |
| 423 | + return $customerAdditionalData; | |
| 424 | + } | |
| 425 | + | |
| 426 | + /** | |
| 427 | + * @param Request $request | |
| 428 | + * @return array | |
| 429 | + */ | |
| 430 | + private function sanitizeOnBehalf($request) | |
| 431 | + { | |
| 432 | + return (new CustomerPortalService())->sanitizeOnBehalf($request->get('on_behalf', [])); | |
| 424 | 433 | } |
| 425 | 434 | } |