fluent-support / app / Services / MailerInbox / MailBoxService.php

MailBoxService.php in Fluent Support – Helpdesk & Customer Support Ticket System trunk, at app/Services/MailerInbox/MailBoxService.php

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1	<?php
2
3	namespace FluentSupport\App\Services\MailerInbox;
4
5	use FluentSupport\App\App;
6	use FluentSupport\App\Models\Agent;
7	use FluentSupport\App\Models\MailBox;
8	use FluentSupport\App\Models\Meta;
9	use FluentSupport\App\Models\Ticket;
10	use FluentSupport\App\Services\EmailNotification\Settings;
11	use FluentSupport\App\Services\Tickets\AgentTicketAccess;
12	use FluentSupport\Framework\Support\Arr;
13	use Exception;
14
15	class MailBoxService
16	{
17	/**
18	* This `getMailBoxes` method is used to get all mailboxes.
19	* @return array
20	*/
21	public function getMailBoxes ()
22	{
23	$mailboxes = MailBox::all();
24
25	foreach ($mailboxes as $mailbox) {
26	$mailbox->tickets_count = Ticket::countTicketByMailBoxId($mailbox->id);
27	}
28
29	return [
30	'mailboxes' => $mailboxes
31	];
32	}
33
34	/**
35	* This `deleteMailBox` method is used to delete a mailbox.
36	* @param int $mailBoxId The id of the mailbox to be deleted.
37	* @param int $fallbackId The id of the fallback mailbox to be used.
38	* @return array
39	*/
40	public function deleteMailBox($mailBoxId, $fallbackId )
41	{
42	if ( $mailBoxId == $fallbackId ) {
43	throw new \Exception(esc_html__('Fallback Box cannot be the same as MailBox ID', 'fluent-support'));
44	}
45
46	$box = MailBox::findOrFail($mailBoxId);
47	$fallbackBox = MailBox::findOrFail($fallbackId);
48
49	// if the mailbox is default, then make the fallback mailbox default
50	if($box->is_default == 'yes'){
51	$fallbackBox->is_default = 'yes';
52	$fallbackBox->save();
53	}
54
55	/*
56	* Action before delete a mailbox
57	*
58	* @since v1.0.0
59	* @param object $box Mailbox
60	* @param object $fallbackBox Fallback mailbox
61	*/
62	do_action('fluent_support/before_delete_email_box', $box, $fallbackBox);
63
64	$this->deleteAllMailBoxMeta($mailBoxId);
65
66	MailBox::where('id', $mailBoxId)->delete();
67
68	// let's transfer the tickets now
69	Ticket::syncMailBoxId($mailBoxId, $fallbackId);
70
71	/*
72	* Action on mailbox delete
73	*
74	* @since v1.0.0
75	* @param integer $mailBoxId
76	* @param object $fallbackBox Fallback mailbox
77	*/
78	do_action('fluent_support/mailbox_deleted', $mailBoxId, $fallbackBox);
79
80	return [
81	'message' => __('Selected Business has been deleted', 'fluent-support')
82	];
83	}
84
85	/**
86	* This `moveTickets` method is used to move tickets from one mailbox to another.
87	* @param array $data
88	* @param int $mailBoxId
89	* @return array
90	*/
91	public function moveTickets ($data, $mailBoxId )
92	{
93	$this->validateTicketMoving( $data, $mailBoxId );
94
95	$newBox = MailBox::findOrFail($data['new_box_id']);
96	$oldBox = MailBox::findOrFail($mailBoxId);
97
98	/**
99	* Action before tickets moved
100	* @since v1.5.7
101	* @param array $data
102	* @param object $oldBox Current mailbox
103	* @param object $newBox Mailbox where selected tickets will be moved
104	*/
105	do_action( 'fluent_support/before_move_tickets', $data, $oldBox, $newBox );
106
107	if (!empty($data['ticket_ids'])) {
108	Ticket::whereIn('id', $data['ticket_ids'])
109	->update([
110	'mailbox_id' => $newBox->id
111	]);
112	} else {
113	// Move all ticket for the MailBox
114	Ticket::where('mailbox_id', $mailBoxId)
115	->update([
116	'mailbox_id' => $newBox->id
117	]);
118	}
119	/**
120	* Action after tickets moved
121	* @since v1.5.7
122	* @param array $data
123	* @param object $oldBox Mailbox where selected tickets were moved from
124	* @param object $newBox Mailbox where selected tickets were moved to
125	*/
126	do_action( 'fluent_support/tickets_moved', $data, $oldBox, $newBox );
127
128	return [
129	'message' => __('All ticket moves to the selected Business', 'fluent-support')
130	];
131
132	}
133
134	/**
135	* This `setAsDefault` method will set a business box as default. Update is_default column to yes for the selected mailbox and no for others.
136	* @param int $mailBoxId
137	* @return array
138	*/
139	public function setAsDefault ($mailBoxId )
140	{
141	$box = MailBox::findOrFail($mailBoxId);
142
143	$box->is_default = 'yes';
144	$box->save();
145
146	MailBox::where('id', '!=', $mailBoxId)
147	->update([
148	'is_default' => 'no'
149	]);
150
151	return [
152	'message' => __('Selected Business has been set as default', 'fluent-support')
153	];
154	}
155
156	/**
157	* This `getEmailSetups` method is used to get the email setups
158	* @param int $boxId
159	* @return array
160	*/
161	public function getEmailsSetups ( $boxId )
162	{
163	$settings = new Settings();
164	$box = MailBox::findOrFail( $boxId );
165
166	$types = $settings->getEmailSettingsKeys();
167
168	$req = [];
169	foreach ( $types as $type ) {
170	$req[] = $settings->getBoxEmailSettings( $box, $type );
171	}
172
173	return [
174	'email_configs' => $req,
175	'email_keys' => $types
176	];
177	}
178
179	/**
180	* This `saveEmailSettings` method is used to save the email settings for the mailbox
181	* @param object $request
182	* @param int $boxId
183	* @return array
184	*/
185	public function saveEmailSettings ($emailType, $boxId, $data )
186	{
187	$settings = new Settings();
188
189	$data['email_body'] = wp_kses_post($data['email_body']);
190
191	$box = MailBox::findOrFail($boxId);
192
193	$settings->saveBoxEmailSettings($box, $emailType, $data);
194
195	return [
196	'message' => __('Settings has been updated', 'fluent-support')
197	];
198	}
199
200	/**
201	* This `getTickets` method is used to get the tickets for the given mailbox
202	* @param array $filters
203	* @param int $boxId
204	* @return array
205	*/
206	public function getTickets ($filters, $boxId )
207	{
208	if (!$boxId) {
209	throw new \Exception(esc_html__('MailBox ID must be provided', 'fluent-support'));
210	}
211
212	$ticketsQuery = Ticket::getTicketsQuery();
213
214	$ticketsQuery->where('mailbox_id', $boxId);
215
216	if ( !empty($filters['customer_id']) ) {
217	$ticketsQuery->where('customer_id', $filters['customer_id']);
218	}
219
220	if ( !empty($filters['product_id']) ) {
221	$ticketsQuery->where('product_id', $filters['product_id']);
222	}
223
224	if ( !empty($filters['ticket_title']) ) {
225	$ticketsQuery->where('title', 'LIKE', "%". $filters['ticket_title'] ."%");
226	}
227
228	return [
229	'tickets' => $ticketsQuery->paginate()
230	];
231	}
232
233	private function validateTicketMoving ( $data, $mailBoxId )
234	{
235
236	if ($data['new_box_id'] == $mailBoxId) {
237	throw new \Exception(esc_html__('New Box cannot be the same as MailBox ID', 'fluent-support'));
238	}
239
240	if ( $data['move_type'] == 'Custom' && empty($data['ticket_ids']) ) {
241	throw new \Exception(esc_html__('Invalid request submitted. Please select a ticket first', 'fluent-support'));
242	}
243	$ticketIDs = $data['ticket_ids'];
244	$newMailBoxId = (int)$data['new_box_id'];
245
246	foreach ($ticketIDs as $ticketID) {
247	$ticket = Ticket::findOrFail($ticketID);
248	if (!$ticket->agent_id) {
249	continue;
250	}
251
252	$agent = Agent::find($ticket->agent_id);
253	if (!$agent) {
254	continue;
255	}
256
257	$restrictedBoxes = (new AgentTicketAccess())->getRestrictedMailboxIds($agent);
258
259	if (in_array($newMailBoxId, $restrictedBoxes, true)) {
260	throw new \Exception(esc_html__('Agent is restricted for this mailbox ticket', 'fluent-support'));
261	}
262	}
263	return true;
264	}
265
266	private function deleteAllMailBoxMeta($id)
267	{
268	$class = __NAMESPACE__ . '\MailBox';
269
270	Meta::where('object_type', $class)
271	->where('object_id', $id)
272	->delete();
273	}
274	}
275