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<?php |
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|
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namespace FluentSupport\App\Services\Notifications; |
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|
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use FluentSupport\App\Services\Helper; |
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use FluentSupport\Database\Migrations\NotificationsMigrator; |
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use FluentSupport\Database\Migrations\NotificationUsersMigrator; |
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|
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class NotificationSettings |
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{ |
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const OPTION_KEY = '_internal_notification_settings'; |
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|
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public function get($cached = true) |
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{ |
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static $settings; |
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|
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if ($cached && $settings) { |
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return $settings; |
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} |
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|
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$settings = $this->normalize(wp_parse_args(Helper::getOption(static::OPTION_KEY, []), $this->defaults())); |
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$settings['enabled'] = $this->getGlobalEnabled(); |
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|
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return $settings; |
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} |
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|
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public function save(array $settings) |
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{ |
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$settings = $this->normalize(wp_parse_args($settings, $this->defaults())); |
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|
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if ($settings['enabled'] === 'yes') { |
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$this->ensureNotificationTables(); |
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} |
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|
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return Helper::updateOption(static::OPTION_KEY, $settings); |
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} |
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|
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public function defaults() |
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{ |
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return [ |
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'enabled' => 'no', |
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'assignment_notifications' => 'yes', |
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'agent_reply_notifications' => 'yes', |
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'customer_reply_notifications' => 'yes', |
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'workflow_notifications' => 'yes', |
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'status_notifications' => 'yes', |
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'self_notifications' => 'no' |
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]; |
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} |
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|
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public function getFields() |
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{ |
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return [ |
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'enabled' => [ |
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'type' => 'inline-checkbox', |
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'true_label' => 'yes', |
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'false-label' => 'no', |
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'checkbox_label' => __('Enable Internal Notifications', 'fluent-support'), |
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'inline_help' => __('Enable the in-app notification bell, unread counts, and notification event storage for agents.', 'fluent-support') |
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], |
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'assignment_notifications' => [ |
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'type' => 'inline-checkbox', |
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'true_label' => 'yes', |
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'false-label' => 'no', |
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'checkbox_label' => __('Enable Assignment Notifications', 'fluent-support'), |
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'dependency' => [ |
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'depends_on' => 'enabled', |
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'operator' => '=', |
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'value' => 'yes' |
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] |
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], |
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'customer_reply_notifications' => [ |
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'type' => 'inline-checkbox', |
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'true_label' => 'yes', |
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'false-label' => 'no', |
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'checkbox_label' => __('Enable Customer Reply Notifications', 'fluent-support'), |
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'dependency' => [ |
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'depends_on' => 'enabled', |
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'operator' => '=', |
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'value' => 'yes' |
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] |
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], |
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'workflow_notifications' => [ |
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'type' => 'inline-checkbox', |
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'true_label' => 'yes', |
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'false-label' => 'no', |
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'checkbox_label' => __('Enable Workflow Notifications', 'fluent-support'), |
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'dependency' => [ |
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'depends_on' => 'enabled', |
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'operator' => '=', |
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'value' => 'yes' |
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] |
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], |
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'status_notifications' => [ |
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'type' => 'inline-checkbox', |
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'true_label' => 'yes', |
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'false-label' => 'no', |
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'checkbox_label' => __('Enable Ticket Status Notifications', 'fluent-support'), |
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'dependency' => [ |
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'depends_on' => 'enabled', |
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'operator' => '=', |
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'value' => 'yes' |
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] |
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], |
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'agent_reply_notifications' => [ |
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'type' => 'inline-checkbox', |
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'true_label' => 'yes', |
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'false-label' => 'no', |
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'checkbox_label' => __('Notify Assigned Agent When Another Agent Replies', 'fluent-support'), |
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'dependency' => [ |
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'depends_on' => 'enabled', |
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'operator' => '=', |
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'value' => 'yes' |
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] |
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], |
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'self_notifications' => [ |
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'type' => 'inline-checkbox', |
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'true_label' => 'yes', |
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'false-label' => 'no', |
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'checkbox_label' => __('Allow Self Notifications', 'fluent-support'), |
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'inline_help' => __('By default, agents are not notified for their own actions. Enable this only if agents should receive notifications when they are already the normal recipient for an action they performed themselves.', 'fluent-support'), |
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'dependency' => [ |
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'depends_on' => 'enabled', |
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'operator' => '=', |
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'value' => 'yes' |
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] |
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], |
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]; |
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} |
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|
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public function isEnabled() |
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{ |
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return $this->get()['enabled'] === 'yes'; |
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} |
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|
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public function canUseNotificationTables($ensureTables = false) |
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{ |
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if (!$this->isEnabled()) { |
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return false; |
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} |
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|
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if ($ensureTables) { |
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$this->ensureNotificationTables(); |
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} |
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|
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return $this->notificationTablesExist(); |
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} |
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|
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public function allowsSelfNotifications() |
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{ |
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return $this->get()['self_notifications'] === 'yes'; |
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} |
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|
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public function isEventEnabled($eventType) |
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{ |
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$eventType = NotificationEventMap::normalizeEventType($eventType); |
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$settings = $this->get(); |
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|
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$eventSettingsMap = [ |
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NotificationEventMap::TICKET_ASSIGNED => 'assignment_notifications', |
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NotificationEventMap::TICKET_REASSIGNED => 'assignment_notifications', |
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NotificationEventMap::AGENT_REPLIED => 'agent_reply_notifications', |
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NotificationEventMap::CUSTOMER_REPLIED => 'customer_reply_notifications', |
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NotificationEventMap::TICKET_CLOSED => 'status_notifications', |
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NotificationEventMap::TICKET_REOPENED => 'status_notifications', |
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NotificationEventMap::WORKFLOW_TRIGGERED => 'workflow_notifications', |
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]; |
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|
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$settingKey = $eventSettingsMap[$eventType] ?? null; |
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|
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if (!$settingKey) { |
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return true; |
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} |
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|
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return ($settings[$settingKey] ?? 'yes') === 'yes'; |
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} |
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|
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protected function normalize(array $settings) |
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{ |
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$toggleKeys = [ |
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'enabled', |
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'assignment_notifications', |
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'agent_reply_notifications', |
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'customer_reply_notifications', |
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'workflow_notifications', |
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'status_notifications', |
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'self_notifications', |
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]; |
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|
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foreach ($toggleKeys as $toggleKey) { |
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$settings[$toggleKey] = (($settings[$toggleKey] ?? 'no') === 'yes') ? 'yes' : 'no'; |
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} |
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|
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unset($settings['polling_interval']); |
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unset($settings['mention_notifications']); |
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unset($settings['enabled_categories']); |
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|
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return $settings; |
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} |
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|
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protected function getGlobalEnabled() |
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{ |
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$globalSettings = Helper::getOption('global_business_settings', []); |
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|
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if (is_array($globalSettings) && array_key_exists('internal_notifications_enabled', $globalSettings)) { |
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return $globalSettings['internal_notifications_enabled'] === 'yes' ? 'yes' : 'no'; |
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} |
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|
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return 'no'; |
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} |
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|
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public function ensureNotificationTables() |
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{ |
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if (!function_exists('dbDelta')) { |
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require_once ABSPATH . 'wp-admin/includes/upgrade.php'; |
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} |
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|
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NotificationsMigrator::migrate(); |
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NotificationUsersMigrator::migrate(); |
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} |
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|
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public function notificationTablesExist() |
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{ |
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global $wpdb; |
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|
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$notificationsTable = $wpdb->prefix . NotificationsMigrator::$tableName; |
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$notificationUsersTable = $wpdb->prefix . NotificationUsersMigrator::$tableName; |
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|
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return $wpdb->get_var($wpdb->prepare("SHOW TABLES LIKE %s", $notificationsTable)) === $notificationsTable |
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&& $wpdb->get_var($wpdb->prepare("SHOW TABLES LIKE %s", $notificationUsersTable)) === $notificationUsersTable; |
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} |
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} |
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|
