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fluent-support / database / Migrations / ConversationsMigrator.php

ConversationsMigrator.php in Fluent Support – Helpdesk & Customer Support Ticket System trunk, at database/Migrations/ConversationsMigrator.php

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1 <?php
2
3 namespace FluentSupport\Database\Migrations;
4
5 class ConversationsMigrator
6 {
7 static $tableName = 'fs_conversations';
8
9 public static function migrate()
10 {
11 global $wpdb;
12
13 $charsetCollate = $wpdb->get_charset_collate();
14 $table = $wpdb->prefix . static::$tableName;
15
16 if ($wpdb->get_var($wpdb->prepare("SHOW TABLES LIKE %s", $table)) != $table) {
17 $sql = "CREATE TABLE $table (
18 `id` BIGINT(20) UNSIGNED NOT NULL PRIMARY KEY AUTO_INCREMENT,
19 `serial` INT(11) UNSIGNED DEFAULT 1,
20 `ticket_id` BIGINT(20) UNSIGNED NOT NULL,
21 `person_id` BIGINT(20) UNSIGNED NOT NULL,
22 `conversation_type` VARCHAR(100) DEFAULT 'response',
23 `content` LONGTEXT NULL,
24 `source` VARCHAR(100) DEFAULT 'web',
25 `content_hash` VARCHAR(192) NULL,
26 `message_id` VARCHAR(192) NULL,
27 `is_important` ENUM('yes', 'no') DEFAULT 'no',
28 `created_at` TIMESTAMP NULL,
29 `updated_at` TIMESTAMP NULL,
30 INDEX `idx_ticket_id` (`ticket_id`),
31 INDEX `idx_person_id` (`person_id`),
32 INDEX `idx_created_at` (`created_at`),
33 INDEX `idx_person_id_created_at` (`person_id`, `created_at`)
34 ) $charsetCollate;";
35 $created = dbDelta($sql);
36 return $created;
37 } else {
38 static::alterTable($table);
39 }
40
41 return false;
42 }
43
44 public static function alterTable($table)
45 {
46 static::addMissingIndexes($table);
47 }
48
49 public static function addMissingIndexes($table)
50 {
51 global $wpdb;
52
53 // $table is always $wpdb->prefix . 'fs_conversations' — not user input.
54 // esc_sql() is the correct escaping for SQL identifiers; $wpdb->prepare()
55 // cannot quote identifiers in WP < 6.2 (no %i placeholder available).
56 $table = esc_sql($table);
57
58 // Get existing indexes
59 $existing_indexes = $wpdb->get_results("SHOW INDEX FROM `{$table}`"); // phpcs:ignore WordPress.DB.PreparedSQL.InterpolatedNotPrepared
60 $existing_index_names = [];
61
62 foreach ($existing_indexes as $index) {
63 $existing_index_names[] = $index->Key_name;
64 }
65
66 // Desired indexes — keys and values are all hardcoded string literals.
67 // idx_person_id_created_at speeds up Advanced Reports queries that filter
68 // fs_conversations by an agent's person_id AND a date range together —
69 // without it MySQL falls back to idx_person_id alone and scans an agent's
70 // entire conversation history before filtering by date, which gets very
71 // slow on large installs (proven ~100x slower on a 300k-ticket dataset).
72 $indexes = [
73 'idx_ticket_id' => '`ticket_id`',
74 'idx_person_id' => '`person_id`',
75 'idx_created_at' => '`created_at`',
76 'idx_person_id_created_at' => '`person_id`, `created_at`',
77 ];
78
79 // Add missing indexes. $table is esc_sql()'d above; $index_name and
80 // $columns are hardcoded array literals — no user input reaches this query.
81 foreach ($indexes as $index_name => $columns) {
82 if (!in_array($index_name, $existing_index_names)) {
83 // phpcs:ignore PluginCheck.Security.DirectDB.UnescapedDBParameter,WordPress.DB.PreparedSQL.NotPrepared -- all identifiers are either esc_sql()'d or hardcoded literals.
84 $wpdb->query("ALTER TABLE `{$table}` ADD INDEX `{$index_name}` ({$columns})");
85 }
86 }
87 }
88 }
89