ivyforms / backend / src / Services / Template / CustomerSupportFeedbackFormTemplate.php

CustomerSupportFeedbackFormTemplate.php in The Innovative Form Builder – IvyForms 0.9, at backend/src/Services/Template/CustomerSupportFeedbackFormTemplate.php

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1	<?php
2
3	namespace IvyForms\Services\Template;
4
5	// phpcs:disable PSR1.Files.SideEffects
6	if (!defined('ABSPATH')) {
7	exit; // Exit if accessed directly
8	}
9
10	use IvyForms\Services\Translations\BackendStrings;
11
12	class CustomerSupportFeedbackFormTemplate
13	{
14	/**
15	* Get the Customer Support Feedback template
16	*
17	* @return array<string, mixed>
18	*/
19	public static function getTemplate(): array
20	{
21	return [
22	'id' => 'customer_support_feedback_form',
23	'name' => BackendStrings::getTemplateStrings()['customer_support_feedback_form'],
24	'description' => BackendStrings::getTemplateStrings()['customer_support_feedback_form_desc'],
25	'category' => 'feedback-forms',
26	'subcategory' => 'customer-feedback-forms',
27	'is_pro' => false,
28	'screenshot' => IVYFORMS_TEMPLATES_IMAGES_URL . 'customer-support-feedback-form.svg',
29	'form_data' => [
30	'name' => BackendStrings::getTemplateStrings()['customer_support_feedback_form'],
31	'published' => 1,
32	'showTitle' => 1,
33	'storeEntries' => 1,
34	'integrationSettings' => TemplateDefaults::getDefaultIntegrationSettings(),
35	'fields' => array_merge(
36	self::getIssueResolvedField(),
37	self::getAgentHelpfulnessRatingField(),
38	self::getResponseTimeRatingField(),
39	self::getImprovementsCheckboxField(),
40	self::getAdditionalCommentsTextareaField(),
41	self::getFollowUpEmailField()
42	),
43	'settings' => []
44	]
45	];
46	}
47
48	/**
49	* Was your issue resolved? (radio, required)
50	*
51	* @return array<int, array<string, mixed>>
52	*/
53	private static function getIssueResolvedField(): array
54	{
55	return [[
56	'id' => 4,
57	'fieldIndex' => 1,
58	'type' => 'radio',
59	'label' => BackendStrings::getTemplateStrings()['was_issue_resolved'],
60	'required' => true,
61	'parentId' => null,
62	'defaultValue' => '',
63	'placeholder' => '',
64	'position' => 1,
65	'fieldOptions' => [
66	[
67	'label' => BackendStrings::getTemplateStrings()['yes_fully'],
68	'value' => 'yes_fully',
69	'position' => 1,
70	],
71	[
72	'label' => BackendStrings::getTemplateStrings()['partially'],
73	'value' => 'partially',
74	'position' => 2,
75	],
76	[
77	'label' => BackendStrings::getComponentsStrings()['no'],
78	'value' => 'no',
79	'position' => 3,
80	],
81	]
82	]];
83	}
84
85	/**
86	* Support agent helpfulness rating (required)
87	*
88	* @return array<int, array<string, mixed>>
89	*/
90	private static function getAgentHelpfulnessRatingField(): array
91	{
92	return [[
93	'id' => 5,
94	'fieldIndex' => 2,
95	'type' => 'rating',
96	'label' => BackendStrings::getTemplateStrings()['support_agent_helpfulness'],
97	'required' => true,
98	'defaultValue' => '',
99	'placeholder' => '',
100	'position' => 2,
101	'labelPosition' => 'default',
102	'ratingIcon' => 'star',
103	'fieldOptions' => self::getStandardRatingOptions(1),
104	'showValues' => false,
105	'showRatingText' => true,
106	]];
107	}
108
109	/**
110	* Response time rating (required)
111	*
112	* @return array<int, array<string, mixed>>
113	*/
114	private static function getResponseTimeRatingField(): array
115	{
116	return [[
117	'id' => 6,
118	'fieldIndex' => 3,
119	'type' => 'rating',
120	'label' => BackendStrings::getTemplateStrings()['response_time'],
121	'required' => true,
122	'defaultValue' => '',
123	'placeholder' => '',
124	'position' => 3,
125	'labelPosition' => 'default',
126	'ratingIcon' => 'star',
127	'fieldOptions' => self::getStandardRatingOptions(6),
128	'showValues' => false,
129	'showRatingText' => true,
130	]];
131	}
132
133	/**
134	* What could be improved? (checkbox, optional)
135	*
136	* @return array<int, array<string, mixed>>
137	*/
138	private static function getImprovementsCheckboxField(): array
139	{
140	return [[
141	'id' => 12,
142	'fieldIndex' => 4,
143	'type' => 'checkbox',
144	'label' => BackendStrings::getTemplateStrings()['what_could_be_improved'],
145	'required' => false,
146	'parentId' => null,
147	'defaultValue' => '',
148	'placeholder' => '',
149	'position' => 4,
150	'fieldOptions' => [
151	[
152	'id' => 7,
153	'label' => BackendStrings::getTemplateStrings()['faster_response'],
154	'value' => 'faster_response',
155	'isDefault' => false,
156	'position' => 1,
157	],
158	[
159	'id' => 8,
160	'label' => BackendStrings::getTemplateStrings()['clearer_communication'],
161	'value' => 'clearer_communication',
162	'isDefault' => false,
163	'position' => 2,
164	],
165	[
166	'id' => 9,
167	'label' => BackendStrings::getTemplateStrings()['better_problem_resolution'],
168	'value' => 'better_problem_resolution',
169	'isDefault' => false,
170	'position' => 3,
171	],
172	[
173	'id' => 10,
174	'label' => BackendStrings::getTemplateStrings()['friendliness'],
175	'value' => 'friendliness',
176	'isDefault' => false,
177	'position' => 4,
178	],
179	[
180	'id' => 11,
181	'label' => BackendStrings::getTemplateStrings()['no_improvements_needed'],
182	'value' => 'no_improvements_needed',
183	'isDefault' => false,
184	'position' => 5,
185	],
186	]
187	]];
188	}
189
190	/**
191	* Additional comments (textarea, optional)
192	*
193	* @return array<int, array<string, mixed>>
194	*/
195	private static function getAdditionalCommentsTextareaField(): array
196	{
197	return [[
198	'id' => 13,
199	'fieldIndex' => 5,
200	'type' => 'textarea',
201	'label' => BackendStrings::getTemplateStrings()['additional_comments'],
202	'placeholder' => BackendStrings::getTemplateStrings()['additional_comments_placeholder'],
203	'required' => false,
204	'parentId' => null,
205	'defaultValue' => '',
206	'position' => 5,
207	'labelPosition' => 'default',
208	]];
209	}
210
211	/**
212	* Follow-up email (email, optional)
213	*
214	* @return array<int, array<string, mixed>>
215	*/
216	private static function getFollowUpEmailField(): array
217	{
218	return [[
219	'id' => 14,
220	'fieldIndex' => 6,
221	'type' => 'email',
222	'label' => BackendStrings::getTemplateStrings()['follow_up_email'],
223	'placeholder' => BackendStrings::getTemplateStrings()['follow_up_email_placeholder'],
224	'required' => false,
225	'parentId' => null,
226	'defaultValue' => '',
227	'position' => 6,
228	]];
229	}
230
231	/**
232	* Standard rating options (1-5)
233	*
234	* @return array<int, array<string, mixed>>
235	*/
236	private static function getStandardRatingOptions(int $startId): array
237	{
238	return [
239	[
240	'id' => $startId,
241	'label' => BackendStrings::getNewFormStrings()['good'],
242	'value' => '1',
243	'isDefault' => false,
244	'position' => 1
245	],
246	[
247	'id' => $startId + 1,
248	'label' => BackendStrings::getNewFormStrings()['nice'],
249	'value' => '2',
250	'isDefault' => false,
251	'position' => 2
252	],
253	[
254	'id' => $startId + 2,
255	'label' => BackendStrings::getNewFormStrings()['very_good'],
256	'value' => '3',
257	'isDefault' => false,
258	'position' => 3
259	],
260	[
261	'id' => $startId + 3,
262	'label' => BackendStrings::getNewFormStrings()['awesome'],
263	'value' => '4',
264	'isDefault' => false,
265	'position' => 4
266	],
267	[
268	'id' => $startId + 4,
269	'label' => BackendStrings::getNewFormStrings()['amazing'],
270	'value' => '5',
271	'isDefault' => false,
272	'position' => 5
273	],
274	];
275	}
276	}
277