ivyforms / backend / src / Services / Template / CustomerSupportFeedbackFormTemplate.php

CustomerSupportFeedbackFormTemplate.php in The Innovative Form Builder – IvyForms 1.0, at backend/src/Services/Template/CustomerSupportFeedbackFormTemplate.php

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1	<?php
2
3	namespace IvyForms\Services\Template;
4
5	use IvyForms\Services\Translations\BackendStrings;
6
7	class CustomerSupportFeedbackFormTemplate
8	{
9	/**
10	* Get the Customer Support Feedback template
11	*
12	* @return array<string, mixed>
13	*/
14	public static function getTemplate(): array
15	{
16	return [
17	'id' => 'customer_support_feedback_form',
18	'name' => BackendStrings::getTemplateStrings()['customer_support_feedback_form'],
19	'description' => BackendStrings::getTemplateStrings()['customer_support_feedback_form_desc'],
20	'category' => 'feedback-forms',
21	'subcategory' => 'customer-feedback-forms',
22	'is_pro' => false,
23	'screenshot' => IVYFORMS_TEMPLATES_IMAGES_URL . 'customer-support-feedback-form.svg',
24	'form_data' => [
25	'name' => BackendStrings::getTemplateStrings()['customer_support_feedback_form'],
26	'published' => 1,
27	'showTitle' => 1,
28	'storeEntries' => 1,
29	'integrationSettings' => TemplateDefaults::getDefaultIntegrationSettings(),
30	'fields' => array_merge(
31	self::getIssueResolvedField(),
32	self::getAgentHelpfulnessRatingField(),
33	self::getResponseTimeRatingField(),
34	self::getImprovementsCheckboxField(),
35	self::getAdditionalCommentsTextareaField(),
36	self::getFollowUpEmailField()
37	),
38	'settings' => []
39	]
40	];
41	}
42
43	/**
44	* Was your issue resolved? (radio, required)
45	*
46	* @return array<int, array<string, mixed>>
47	*/
48	private static function getIssueResolvedField(): array
49	{
50	return [[
51	'id' => 4,
52	'fieldIndex' => 1,
53	'type' => 'radio',
54	'label' => BackendStrings::getTemplateStrings()['was_issue_resolved'],
55	'required' => true,
56	'parentId' => null,
57	'defaultValue' => '',
58	'placeholder' => '',
59	'position' => 1,
60	'fieldOptions' => [
61	[
62	'label' => BackendStrings::getTemplateStrings()['yes_fully'],
63	'value' => 'yes_fully',
64	'position' => 1,
65	],
66	[
67	'label' => BackendStrings::getTemplateStrings()['partially'],
68	'value' => 'partially',
69	'position' => 2,
70	],
71	[
72	'label' => BackendStrings::getComponentsStrings()['no'],
73	'value' => 'no',
74	'position' => 3,
75	],
76	]
77	]];
78	}
79
80	/**
81	* Support agent helpfulness rating (required)
82	*
83	* @return array<int, array<string, mixed>>
84	*/
85	private static function getAgentHelpfulnessRatingField(): array
86	{
87	return [[
88	'id' => 5,
89	'fieldIndex' => 2,
90	'type' => 'rating',
91	'label' => BackendStrings::getTemplateStrings()['support_agent_helpfulness'],
92	'required' => true,
93	'defaultValue' => '',
94	'placeholder' => '',
95	'position' => 2,
96	'labelPosition' => 'default',
97	'ratingIcon' => 'star',
98	'fieldOptions' => self::getStandardRatingOptions(1),
99	'showValues' => false,
100	'showRatingText' => true,
101	]];
102	}
103
104	/**
105	* Response time rating (required)
106	*
107	* @return array<int, array<string, mixed>>
108	*/
109	private static function getResponseTimeRatingField(): array
110	{
111	return [[
112	'id' => 6,
113	'fieldIndex' => 3,
114	'type' => 'rating',
115	'label' => BackendStrings::getTemplateStrings()['response_time'],
116	'required' => true,
117	'defaultValue' => '',
118	'placeholder' => '',
119	'position' => 3,
120	'labelPosition' => 'default',
121	'ratingIcon' => 'star',
122	'fieldOptions' => self::getStandardRatingOptions(6),
123	'showValues' => false,
124	'showRatingText' => true,
125	]];
126	}
127
128	/**
129	* What could be improved? (checkbox, optional)
130	*
131	* @return array<int, array<string, mixed>>
132	*/
133	private static function getImprovementsCheckboxField(): array
134	{
135	return [[
136	'id' => 12,
137	'fieldIndex' => 4,
138	'type' => 'checkbox',
139	'label' => BackendStrings::getTemplateStrings()['what_could_be_improved'],
140	'required' => false,
141	'parentId' => null,
142	'defaultValue' => '',
143	'placeholder' => '',
144	'position' => 4,
145	'fieldOptions' => [
146	[
147	'id' => 7,
148	'label' => BackendStrings::getTemplateStrings()['faster_response'],
149	'value' => 'faster_response',
150	'isDefault' => false,
151	'position' => 1,
152	],
153	[
154	'id' => 8,
155	'label' => BackendStrings::getTemplateStrings()['clearer_communication'],
156	'value' => 'clearer_communication',
157	'isDefault' => false,
158	'position' => 2,
159	],
160	[
161	'id' => 9,
162	'label' => BackendStrings::getTemplateStrings()['better_problem_resolution'],
163	'value' => 'better_problem_resolution',
164	'isDefault' => false,
165	'position' => 3,
166	],
167	[
168	'id' => 10,
169	'label' => BackendStrings::getTemplateStrings()['friendliness'],
170	'value' => 'friendliness',
171	'isDefault' => false,
172	'position' => 4,
173	],
174	[
175	'id' => 11,
176	'label' => BackendStrings::getTemplateStrings()['no_improvements_needed'],
177	'value' => 'no_improvements_needed',
178	'isDefault' => false,
179	'position' => 5,
180	],
181	]
182	]];
183	}
184
185	/**
186	* Additional comments (textarea, optional)
187	*
188	* @return array<int, array<string, mixed>>
189	*/
190	private static function getAdditionalCommentsTextareaField(): array
191	{
192	return [[
193	'id' => 13,
194	'fieldIndex' => 5,
195	'type' => 'textarea',
196	'label' => BackendStrings::getTemplateStrings()['additional_comments'],
197	'placeholder' => BackendStrings::getTemplateStrings()['additional_comments_placeholder'],
198	'required' => false,
199	'parentId' => null,
200	'defaultValue' => '',
201	'position' => 5,
202	'labelPosition' => 'default',
203	]];
204	}
205
206	/**
207	* Follow-up email (email, optional)
208	*
209	* @return array<int, array<string, mixed>>
210	*/
211	private static function getFollowUpEmailField(): array
212	{
213	return [[
214	'id' => 14,
215	'fieldIndex' => 6,
216	'type' => 'email',
217	'label' => BackendStrings::getTemplateStrings()['follow_up_email'],
218	'placeholder' => BackendStrings::getTemplateStrings()['follow_up_email_placeholder'],
219	'required' => false,
220	'parentId' => null,
221	'defaultValue' => '',
222	'position' => 6,
223	]];
224	}
225
226	/**
227	* Standard rating options (1-5)
228	*
229	* @return array<int, array<string, mixed>>
230	*/
231	private static function getStandardRatingOptions(int $startId): array
232	{
233	return [
234	[
235	'id' => $startId,
236	'label' => BackendStrings::getNewFormStrings()['good'],
237	'value' => '1',
238	'isDefault' => false,
239	'position' => 1
240	],
241	[
242	'id' => $startId + 1,
243	'label' => BackendStrings::getNewFormStrings()['nice'],
244	'value' => '2',
245	'isDefault' => false,
246	'position' => 2
247	],
248	[
249	'id' => $startId + 2,
250	'label' => BackendStrings::getNewFormStrings()['very_good'],
251	'value' => '3',
252	'isDefault' => false,
253	'position' => 3
254	],
255	[
256	'id' => $startId + 3,
257	'label' => BackendStrings::getNewFormStrings()['awesome'],
258	'value' => '4',
259	'isDefault' => false,
260	'position' => 4
261	],
262	[
263	'id' => $startId + 4,
264	'label' => BackendStrings::getNewFormStrings()['amazing'],
265	'value' => '5',
266	'isDefault' => false,
267	'position' => 5
268	],
269	];
270	}
271	}
272