ivyforms / backend / src / Services / Template / CustomerSupportFeedbackFormTemplate.php

CustomerSupportFeedbackFormTemplate.php in The Innovative Form Builder – IvyForms 1.1.1, at backend/src/Services/Template/CustomerSupportFeedbackFormTemplate.php

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1	<?php
2
3	namespace IvyForms\Services\Template;
4
5	use IvyForms\Services\Translations\BackendStrings;
6
7	class CustomerSupportFeedbackFormTemplate
8	{
9	/**
10	* Get template metadata (without form_data)
11	*
12	* @return array<string, mixed>
13	*/
14	public static function getTemplateMeta(): array
15	{
16	return [
17	'id' => 'customer_support_feedback_form',
18	'name' => BackendStrings::getTemplateStrings()['customer_support_feedback_form'],
19	'description' => BackendStrings::getTemplateStrings()['customer_support_feedback_form_desc'],
20	'category' => 'feedback-forms',
21	'subcategory' => 'customer-feedback-forms',
22	'is_pro' => false,
23	'screenshot' => IVYFORMS_TEMPLATES_IMAGES_URL . 'customer-support-feedback-form.svg',
24	];
25	}
26
27	/**
28	* Get the full template including form data
29	*
30	* @return array<string, mixed>
31	*/
32	public static function getTemplate(): array
33	{
34	return array_merge(
35	self::getTemplateMeta(),
36	[
37	'form_data' => [
38	'name' => BackendStrings::getTemplateStrings()['customer_support_feedback_form'],
39	'published' => 1,
40	'showTitle' => 1,
41	'storeEntries' => 1,
42	'integrationSettings' => TemplateDefaults::getDefaultIntegrationSettings(),
43	'fields' => array_merge(
44	self::getIssueResolvedField(),
45	self::getAgentHelpfulnessRatingField(),
46	self::getResponseTimeRatingField(),
47	self::getImprovementsCheckboxField(),
48	self::getAdditionalCommentsTextareaField(),
49	self::getFollowUpEmailField()
50	),
51	'settings' => []
52	]
53	]
54	);
55	}
56
57	/**
58	* Was your issue resolved? (radio, required)
59	*
60	* @return array<int, array<string, mixed>>
61	*/
62	private static function getIssueResolvedField(): array
63	{
64	return [[
65	'id' => 4,
66	'fieldIndex' => 1,
67	'type' => 'radio',
68	'label' => BackendStrings::getTemplateStrings()['was_issue_resolved'],
69	'required' => true,
70	'parentId' => null,
71	'defaultValue' => '',
72	'placeholder' => '',
73	'position' => 1,
74	'fieldOptions' => [
75	[
76	'label' => BackendStrings::getTemplateStrings()['yes_fully'],
77	'value' => 'yes_fully',
78	'position' => 1,
79	],
80	[
81	'label' => BackendStrings::getTemplateStrings()['partially'],
82	'value' => 'partially',
83	'position' => 2,
84	],
85	[
86	'label' => BackendStrings::getComponentsStrings()['no'],
87	'value' => 'no',
88	'position' => 3,
89	],
90	]
91	]];
92	}
93
94	/**
95	* Support agent helpfulness rating (required)
96	*
97	* @return array<int, array<string, mixed>>
98	*/
99	private static function getAgentHelpfulnessRatingField(): array
100	{
101	return [[
102	'id' => 5,
103	'fieldIndex' => 2,
104	'type' => 'rating',
105	'label' => BackendStrings::getTemplateStrings()['support_agent_helpfulness'],
106	'required' => true,
107	'defaultValue' => '',
108	'placeholder' => '',
109	'position' => 2,
110	'labelPosition' => 'default',
111	'ratingIcon' => 'star',
112	'fieldOptions' => self::getStandardRatingOptions(1),
113	'showValues' => false,
114	'showRatingText' => true,
115	]];
116	}
117
118	/**
119	* Response time rating (required)
120	*
121	* @return array<int, array<string, mixed>>
122	*/
123	private static function getResponseTimeRatingField(): array
124	{
125	return [[
126	'id' => 6,
127	'fieldIndex' => 3,
128	'type' => 'rating',
129	'label' => BackendStrings::getTemplateStrings()['response_time'],
130	'required' => true,
131	'defaultValue' => '',
132	'placeholder' => '',
133	'position' => 3,
134	'labelPosition' => 'default',
135	'ratingIcon' => 'star',
136	'fieldOptions' => self::getStandardRatingOptions(6),
137	'showValues' => false,
138	'showRatingText' => true,
139	]];
140	}
141
142	/**
143	* What could be improved? (checkbox, optional)
144	*
145	* @return array<int, array<string, mixed>>
146	*/
147	private static function getImprovementsCheckboxField(): array
148	{
149	return [[
150	'id' => 12,
151	'fieldIndex' => 4,
152	'type' => 'checkbox',
153	'label' => BackendStrings::getTemplateStrings()['what_could_be_improved'],
154	'required' => false,
155	'parentId' => null,
156	'defaultValue' => '',
157	'placeholder' => '',
158	'position' => 4,
159	'fieldOptions' => [
160	[
161	'id' => 7,
162	'label' => BackendStrings::getTemplateStrings()['faster_response'],
163	'value' => 'faster_response',
164	'isDefault' => false,
165	'position' => 1,
166	],
167	[
168	'id' => 8,
169	'label' => BackendStrings::getTemplateStrings()['clearer_communication'],
170	'value' => 'clearer_communication',
171	'isDefault' => false,
172	'position' => 2,
173	],
174	[
175	'id' => 9,
176	'label' => BackendStrings::getTemplateStrings()['better_problem_resolution'],
177	'value' => 'better_problem_resolution',
178	'isDefault' => false,
179	'position' => 3,
180	],
181	[
182	'id' => 10,
183	'label' => BackendStrings::getTemplateStrings()['friendliness'],
184	'value' => 'friendliness',
185	'isDefault' => false,
186	'position' => 4,
187	],
188	[
189	'id' => 11,
190	'label' => BackendStrings::getTemplateStrings()['no_improvements_needed'],
191	'value' => 'no_improvements_needed',
192	'isDefault' => false,
193	'position' => 5,
194	],
195	]
196	]];
197	}
198
199	/**
200	* Additional comments (textarea, optional)
201	*
202	* @return array<int, array<string, mixed>>
203	*/
204	private static function getAdditionalCommentsTextareaField(): array
205	{
206	return [[
207	'id' => 13,
208	'fieldIndex' => 5,
209	'type' => 'textarea',
210	'label' => BackendStrings::getTemplateStrings()['additional_comments'],
211	'placeholder' => BackendStrings::getTemplateStrings()['additional_comments_placeholder'],
212	'required' => false,
213	'parentId' => null,
214	'defaultValue' => '',
215	'position' => 5,
216	'labelPosition' => 'default',
217	]];
218	}
219
220	/**
221	* Follow-up email (email, optional)
222	*
223	* @return array<int, array<string, mixed>>
224	*/
225	private static function getFollowUpEmailField(): array
226	{
227	return [[
228	'id' => 14,
229	'fieldIndex' => 6,
230	'type' => 'email',
231	'label' => BackendStrings::getTemplateStrings()['follow_up_email'],
232	'placeholder' => BackendStrings::getTemplateStrings()['follow_up_email_placeholder'],
233	'required' => false,
234	'parentId' => null,
235	'defaultValue' => '',
236	'position' => 6,
237	]];
238	}
239
240	/**
241	* Standard rating options (1-5)
242	*
243	* @return array<int, array<string, mixed>>
244	*/
245	private static function getStandardRatingOptions(int $startId): array
246	{
247	return [
248	[
249	'id' => $startId,
250	'label' => BackendStrings::getNewFormStrings()['good'],
251	'value' => '1',
252	'isDefault' => false,
253	'position' => 1
254	],
255	[
256	'id' => $startId + 1,
257	'label' => BackendStrings::getNewFormStrings()['nice'],
258	'value' => '2',
259	'isDefault' => false,
260	'position' => 2
261	],
262	[
263	'id' => $startId + 2,
264	'label' => BackendStrings::getNewFormStrings()['very_good'],
265	'value' => '3',
266	'isDefault' => false,
267	'position' => 3
268	],
269	[
270	'id' => $startId + 3,
271	'label' => BackendStrings::getNewFormStrings()['awesome'],
272	'value' => '4',
273	'isDefault' => false,
274	'position' => 4
275	],
276	[
277	'id' => $startId + 4,
278	'label' => BackendStrings::getNewFormStrings()['amazing'],
279	'value' => '5',
280	'isDefault' => false,
281	'position' => 5
282	],
283	];
284	}
285	}
286