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=== Live Chat & AI Chatbot – onWebChat === |
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Contributors: onwebchat_dev |
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Tags: live chat, ai chatbot, woocommerce chatbot, wordpress live chat, customer support chat |
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Tested up to: 7.0 |
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Requires at least: 4.7 |
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Requires PHP: 5.4 |
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Stable tag: 3.7.0 |
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License: GPLv2 |
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License URI: https://www.gnu.org/licenses/gpl-2.0.html |
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Add live chat and a 24/7 AI chatbot to your site. Engage visitors instantly, automate support, and convert more visitors into customers. |
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== Description == |
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**Turn More Visitors into Customers with Live Chat + AI** |
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onWebChat is a powerful WordPress live chat plugin with a built-in AI chatbot that works around the clock — so you never miss a lead, even when your team is offline. |
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Whether you run a WooCommerce store, a service business, or a content site, onWebChat helps you engage visitors in real time, answer questions automatically with AI, and convert more browsers into buyers. |
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**WooCommerce AI Integration** |
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Your AI chatbot automatically syncs your entire product catalog — names, descriptions, and links — and answers product questions with real, accurate data. No manual training. No extra setup. |
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🎁 **Start Free:** Sign up today and get a **1-month free trial of the Pro AI Plan** plus **50 free AI bot credits** to test everything risk-free. [See all plans →](https://www.onwebchat.com/chat-pricing.php "onWebChat pricing") |
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--- |
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**Why Choose onWebChat?** |
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💬 **Live Chat That Converts** |
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Talk to visitors in real time, answer their questions, and guide them to a purchase — before they leave your site. |
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🤖 **AI Chatbot, 24/7** |
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Your AI chatbot handles common questions automatically — day or night — so your team can focus on what matters most. |
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🛒 **WooCommerce-Ready** |
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Sync your product catalog in one click. Your chatbot learns your store and gives customers accurate product info, instantly. |
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📊 **Real-Time Visitor Monitoring** |
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See who's on your site, what they're browsing, and where they're from — then reach out at exactly the right moment. |
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📱 **Chat From Anywhere** |
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Manage conversations on the go with the iOS and Android mobile apps. |
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--- |
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**Key Features** |
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<li>**AI Chatbot:** Instant, automated answers 24/7 — in any language.</li> |
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<li>**WooCommerce Integration:** Auto-sync your product catalog for AI-powered product Q&A.</li> |
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<li>**Customizable Chat Widget:** Fully match your brand's colors, text, and style.</li> |
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<li>**Live Visitor Monitoring:** Real-time activity tracking with geolocation.</li> |
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<li>**Chat Triggers:** Proactively start conversations based on visitor behavior.</li> |
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<li>**Department Routing:** Send chats to the right team or agent automatically.</li> |
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<li>**AI Text Correction:** Fix grammar and improve replies on the fly.</li> |
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<li>**Typing Preview:** See what visitors are about to send before they hit enter.</li> |
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<li>**Chat Ratings:** Collect instant customer feedback after every chat.</li> |
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<li>**Agent Transfers:** Hand off live conversations between agents seamlessly.</li> |
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<li>**Offline Email Form:** Capture messages and leads when your team is away.</li> |
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<li>**Mobile Apps:** iOS and Android apps for support on the go.</li> |
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<li>**Analytics & Reporting:** Track chat volume, response times, and satisfaction scores.</li> |
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<li>**GDPR Compliant:** SSL-secured and privacy-ready.</li> |
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--- |
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**A Better Experience for Your Customers** |
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- Instant answers to every question — no waiting, no frustration |
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- AI that understands questions even with typos or language variations |
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- Always-on support, even outside business hours |
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- Seamless file sharing |
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--- |
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**Getting Started in Under 60 Seconds** |
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1. Install the onWebChat plugin |
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2. [Create your free account](https://www.onwebchat.com/signup.php "onWebChat Sign Up") |
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3. Connect your account in the plugin settings |
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4. Your live chat widget goes live instantly — no coding required |
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> **Note:** If you have trouble connecting via email/password (e.g. due to a firewall), you can use your Chat ID from the onWebChat Dashboard instead. |
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--- |
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**Need help?** Chat with our team directly on [onwebchat.com](https://www.onwebchat.com "onWebChat Home Page"). |
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== Installation == |
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**1. Install the Plugin:** Search for "onWebChat" in your WordPress plugin directory and activate. |
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**2. Sign Up:** [Create a free account](https://www.onwebchat.com/signup.php "onWebChat Sign Up") at onWebChat.com. |
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**3. Connect:** Enter your email and password (or Chat ID) in the plugin settings. |
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**4. Go Live:** Your chat widget appears on your site immediately — no setup wizard, no code. |
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== Frequently Asked Questions == |
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= Is onWebChat free? = |
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Yes! No credit card is required. Our Free Plan includes almost all core features and is a great fit for most small businesses. New accounts also receive a 1-month free trial of the Pro AI Plan and 50 AI bot credits to test the full AI chatbot experience. |
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= How does the WooCommerce integration work? = |
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If WooCommerce is installed, you can enable automatic product sync in the onWebChat settings. Your AI chatbot will learn your product catalog — names, descriptions, and links — and use that information to answer customer questions accurately. Products sync automatically when added, updated, or deleted, and you can run a bulk sync for existing products at any time. |
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= Is my WooCommerce data safe? = |
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Absolutely. Product sync is secured with HMAC-SHA256 authentication and a unique secret key. Only catalog product data is synced (such as name, description, URL, price, stock status, brand and attributes). No customer data, orders, or payment information is ever transmitted. |
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= How does the AI chatbot work? = |
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You provide training data in the form of questions and answers. The AI chatbot uses this data (plus WooCommerce product info, if enabled) to answer visitor questions automatically — in any language, even with spelling mistakes. You receive 50 free bot credits on signup to get started. |
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= What does the Pro AI Plan include? = |
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Everything in the Free Plan, plus: AI chatbot, AI tools, unlimited chat history, operating hours and white-label (remove the onWebChat branding). |
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= How is the AI chatbot priced? = |
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After your free 50 credits, AI chatbot access requires the Pro AI Plan. Bot credits start at $6 for 200 chat sessions, with volume discounts available. |
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= Does the AI understand multiple languages? = |
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Yes. The AI chatbot can understand and respond in your visitor's language — regardless of the language your training data is written in. It also handles typos and informal phrasing naturally. |
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= Can I show or hide the chat widget on specific pages? = |
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Yes. You can control exactly which pages show the live chat widget from within the onWebChat plugin settings. |
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= Can I hide the chat widget when I'm offline? = |
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Yes — simply deselect "Use Offline Form" in your dashboard to hide the widget when no agents are available. |
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= Is there a white-label option? = |
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Yes. The Pro AI Plan lets you remove the onWebChat logo from the chat widget. |
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= Can I monitor visitor activity in real time? = |
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Yes. The real-time monitoring dashboard shows who is on your site, their location, what pages they've visited, and more — so you can proactively start conversations at the right moment. |
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= Can chats be transferred between agents? = |
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Yes. Active conversations can be transferred to any available agent at any time. |
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= Can I invite visitors to chat? = |
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Yes. Use automated chat Triggers based on visitor behavior, or manually invite any visitor from the monitoring dashboard. |
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= How secure is onWebChat? = |
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All chat data is encrypted with SSL. Product sync uses HMAC-SHA256 authentication. onWebChat is fully GDPR compliant. |
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= Which languages are supported in the dashboard? = |
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The dashboard supports English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek, and Turkish. The chat widget text can be fully customized in any language. |
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= I can't connect with my email and password — what should I do? = |
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If your connection is blocked (for example, by a firewall or server restriction), use your Chat ID instead. You can find it in the onWebChat Dashboard or in your registration email. |
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== Screenshots == |
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1. Live Chat Dashboard — manage all conversations in one place |
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2. Real-Time Visitor Monitoring — see who's on your site and engage at the perfect moment |
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3. WooCommerce Integration Settings — sync your product catalog for AI-powered support |
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4. Live Chat Widget — clean, customizable, and mobile-friendly |
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== Changelog == |
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= 3.7.0 = |
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- New: AI Order Status Lookup — your AI chatbot can now answer order status questions in real time using live WooCommerce data |
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- Security improvements |
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= 3.6.0 = |
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- WooCommerce sync now always includes product price and currency (no longer optional) |
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- Sync now sends stock availability and quantity, brand, product attributes (size, colour, etc.), price ranges for variable products, tags and product rating, so the AI chatbot can answer pricing and availability questions |
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= 3.5.5 = |
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- Fixed WooCommerce sync connecting to the wrong server (development endpoint left enabled in 3.5.3/3.5.4) |
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- The plugin now reports its version to onWebChat when linked to an account |
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- Replaced deprecated WordPress functions and improved escaping of user data in the chat widget code |
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= 3.5.4 = |
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- Declared compatibility with WordPress 7.0 |
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= 3.5.3 = |
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- Updated plugin images |
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= 3.5.2 = |
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- Minor bug fixes |
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= 3.5.1 = |
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- Minor bug fixes |
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= 3.5.0 = |
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* NEW: WooCommerce Product Sync — automatically sync products for AI chatbot training |
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* NEW: Bulk product sync with background processing |
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* NEW: Real-time product updates on create, edit, and delete |
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* NEW: Admin UI for WooCommerce integration settings |
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* Improved AI chatbot with product knowledge capabilities |
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= 3.4.1 = |
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* Tested on WordPress 6.8; updated plugin texts |
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= 3.4.0 = |
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* Bug fixes and security improvements |
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= 3.3.2 = |
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* Bug fix |
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= 3.3.1 = |
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* AI chatbot support and bug fix |
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= 3.3.0 = |
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* AI chatbot support added |
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= 3.2.0 = |
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* Security bug fix |
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= 3.1.0 = |
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* JavaScript API commands support |
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= 3.0.4 = |
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* Bug fix |
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= 3.0.3 = |
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* Bug fix |
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= 3.0.2 = |
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* Show/hide chat widget on selected pages — bug fix |
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= 3.0.1 = |
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* Added ability to show/hide live chat widget on selected pages |
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= 2.0.2 = |
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* Support for new Chat ID format |
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= 2.0.0 = |
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* Login by email/password or Chat ID |
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* Option to show/hide live chat widget |
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= 1.0 = |
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* Initial release |
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