profile-builder / admin / support-chat.php

support-chat.php in User Profile Builder – Beautiful User Registration Forms, User Profiles & User Role Editor 3.16.6, at admin/support-chat.php

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1	<?php
2	/**
3	* Support Chat Widget
4	*
5	* Displays a chat-like popup showing recent WordPress.org forum topics
6	* and encourages users to open support tickets.
7	*
8	* @package ProfileBuilder
9	* @since 3.15.4
10	*/
11
12	if ( ! defined( 'ABSPATH' ) ) exit;
13
14	/**
15	* Class WPPB_Support_Chat
16	*
17	* Handles the support chat widget functionality
18	*/
19	class WPPB_Support_Chat {
20
21	/**
22	* RSS Feed URL for the plugin support forum
23	*/
24	const FEED_URL = 'https://wordpress.org/support/plugin/profile-builder/feed/';
25
26	/**
27	* Support forum URL
28	*/
29	const FORUM_URL = 'https://wordpress.org/support/plugin/profile-builder/';
30
31	/**
32	* New topic URL
33	*/
34	const NEW_TOPIC_URL = 'https://wordpress.org/support/plugin/profile-builder/#new-topic-0';
35
36	/**
37	* Transient key for caching forum posts
38	*/
39	const CACHE_KEY = 'wppb_support_forum_posts';
40
41	/**
42	* Cache duration in seconds (1 hour)
43	*/
44	const CACHE_DURATION = HOUR_IN_SECONDS;
45
46	/**
47	* Number of posts to display
48	*/
49	const POSTS_COUNT = 5;
50
51	/**
52	* User meta key for last viewed timestamp
53	*/
54	const LAST_VIEWED_META_KEY = 'wppb_support_chat_last_viewed';
55
56	/**
57	* Instance
58	*/
59	private static $instance = null;
60
61	/**
62	* Get instance
63	*/
64	public static function get_instance() {
65	if ( null === self::$instance ) {
66	self::$instance = new self();
67	}
68	return self::$instance;
69	}
70
71	/**
72	* Constructor
73	*/
74	private function __construct() {
75
76	add_action( 'admin_enqueue_scripts', array( $this, 'enqueue_assets' ) );
77	add_action( 'admin_footer', array( $this, 'render_chat_widget' ) );
78	add_action( 'wp_ajax_wppb_get_forum_posts', array( $this, 'ajax_get_forum_posts' ) );
79	add_action( 'wp_ajax_wppb_mark_forum_posts_read', array( $this, 'ajax_mark_forum_posts_read' ) );
80	}
81
82	/**
83	* Check if we should show the chat widget
84	*
85	* @return bool
86	*/
87	private function should_show_widget() {
88	// Only show on Profile Builder admin pages
89	return $this->is_profile_builder_page();
90	}
91
92	/**
93	* Check if current page is a Profile Builder admin page
94	*
95	* @return bool
96	*/
97	private function is_profile_builder_page() {
98	if ( ! is_admin() ) {
99	return false;
100	}
101
102	$screen = get_current_screen();
103	if ( ! $screen ) {
104	return false;
105	}
106
107	// Check for PB pages
108	$pb_pages = array(
109	'profile-builder',
110	'profile-builder-dashboard',
111	'profile-builder-basic-info',
112	'profile-builder-general-settings',
113	'profile-builder-add-ons',
114	'manage-fields',
115	);
116
117	foreach ( $pb_pages as $page ) {
118	if ( strpos( $screen->id, $page ) !== false ) {
119	return true;
120	}
121	}
122
123	// Include PB form/userlisting CPT admin screens.
124	if ( ! empty( $screen->post_type ) ) {
125	$pb_cpt_pages = array( 'wppb-ul-cpt', 'wppb-rf-cpt', 'wppb-epf-cpt' );
126	if ( in_array( $screen->post_type, $pb_cpt_pages, true ) ) {
127	return true;
128	}
129	}
130
131	return false;
132	}
133
134	/**
135	* Enqueue assets
136	*/
137	public function enqueue_assets() {
138	if ( ! $this->should_show_widget() ) {
139	return;
140	}
141
142	wp_enqueue_style(
143	'wppb-support-chat',
144	WPPB_PLUGIN_URL . 'assets/css/wppb-support-chat.css',
145	array(),
146	PROFILE_BUILDER_VERSION
147	);
148
149	wp_enqueue_script(
150	'wppb-support-chat',
151	WPPB_PLUGIN_URL . 'assets/js/wppb-support-chat.js',
152	array(),
153	PROFILE_BUILDER_VERSION,
154	true
155	);
156
157	// Compute new post count from cached data, fetching if needed on first visit.
158	$new_count = 0;
159	$last_viewed = (int) get_user_meta( get_current_user_id(), self::LAST_VIEWED_META_KEY, true );
160	$cached_posts = get_transient( self::CACHE_KEY );
161	if ( false === $cached_posts ) {
162	$cached_posts = $this->get_forum_posts();
163	}
164	if ( is_array( $cached_posts ) ) {
165	foreach ( $cached_posts as $post ) {
166	if ( ! empty( $post['timestamp'] ) && $post['timestamp'] > $last_viewed ) {
167	$new_count++;
168	}
169	}
170	}
171
172	wp_localize_script( 'wppb-support-chat', 'wppbSupportChat', array(
173	'ajaxUrl' => admin_url( 'admin-ajax.php' ),
174	'nonce' => wp_create_nonce( 'wppb_support_chat' ),
175	'forumUrl' => self::FORUM_URL,
176	'newTopicUrl' => self::NEW_TOPIC_URL,
177	'newCount' => $new_count,
178	'lastViewed' => $last_viewed,
179	'strings' => array(
180	'title' => __( 'Need Help?', 'profile-builder' ),
181	'subtitle' => __( 'Recent community discussions', 'profile-builder' ),
182	'loading' => __( 'Loading...', 'profile-builder' ),
183	'error' => __( 'Unable to load forum posts', 'profile-builder' ),
184	'askQuestion' => __( 'Ask a Question', 'profile-builder' ),
185	'viewAll' => __( 'View All Topics', 'profile-builder' ),
186	'postedBy' => __( 'by', 'profile-builder' ),
187	'encourageTitle' => __( 'Have a question?', 'profile-builder' ),
188	'encourageText' => __( 'Get help directly from the plugin developers, suggest improvements, or share your feedback!', 'profile-builder' ),
189	'tipTitle' => __( 'Tip for faster help:', 'profile-builder' ),
190	'tipText' => __( 'Include what you tried, what you expected, and what happened. Screenshots help!', 'profile-builder' ),
191	),
192	) );
193	}
194
195	/**
196	* Render chat widget HTML
197	*/
198	public function render_chat_widget() {
199	if ( ! $this->should_show_widget() ) {
200	return;
201	}
202	?>
203	<div id="wppb-support-chat-widget" class="wppb-support-chat" style="display: none;">
204	<!-- Chat Toggle Button - Bar style -->
205	<button type="button" class="wppb-support-chat__toggle" aria-label="<?php esc_attr_e( 'Toggle support chat', 'profile-builder' ); ?>">
206	<span class="wppb-support-chat__toggle-content">
207	<span class="wppb-support-chat__toggle-icon wppb-support-chat__toggle-icon--chat">
208	<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" fill="currentColor">
209	<path d="M12 2C6.48 2 2 6.04 2 11c0 2.21.89 4.22 2.34 5.75L2 22l5.25-2.34C8.78 20.53 10.35 21 12 21c5.52 0 10-4.04 10-9s-4.48-9-10-9zm0 16c-1.34 0-2.62-.29-3.78-.82l-.37-.18-2.49 1.11.98-2.58-.28-.4C4.74 13.98 4 12.55 4 11c0-3.87 3.59-7 8-7s8 3.13 8 7-3.59 7-8 7z"/>
210	<circle cx="8" cy="11" r="1.5"/>
211	<circle cx="12" cy="11" r="1.5"/>
212	<circle cx="16" cy="11" r="1.5"/>
213	</svg>
214	</span>
215	<span class="wppb-support-chat__toggle-icon wppb-support-chat__toggle-icon--close">
216	<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" fill="currentColor">
217	<path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
218	</svg>
219	</span>
220	<span class="wppb-support-chat__toggle-text">
221	<?php esc_html_e( 'Need Help?', 'profile-builder' ); ?>
222	<span class="wppb-support-chat__toggle-subtext"><?php esc_html_e( 'Ask the community', 'profile-builder' ); ?></span>
223	</span>
224	</span>
225	<span class="wppb-support-chat__badge"></span>
226	</button>
227
228	<!-- Chat Window -->
229	<div class="wppb-support-chat__window">
230	<!-- Header -->
231	<div class="wppb-support-chat__header">
232	<div class="wppb-support-chat__header-content">
233	<div class="wppb-support-chat__avatar">
234	<img src="<?php echo esc_url( WPPB_PLUGIN_URL . 'assets/images/pb-logo.svg' ); ?>" alt="Profile Builder" width="32" height="32">
235	</div>
236	<div class="wppb-support-chat__header-text">
237	<h4 class="wppb-support-chat__title"></h4>
238	<p class="wppb-support-chat__subtitle"></p>
239	</div>
240	</div>
241	<button type="button" class="wppb-support-chat__close" aria-label="<?php esc_attr_e( 'Close', 'profile-builder' ); ?>">
242	<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" fill="currentColor">
243	<path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
244	</svg>
245	</button>
246	</div>
247
248	<!-- Body -->
249	<div class="wppb-support-chat__body">
250	<!-- Encourage section - at top -->
251	<div class="wppb-support-chat__encourage">
252	<div class="wppb-support-chat__encourage-card">
253	<h5 class="wppb-support-chat__encourage-title"></h5>
254	<p class="wppb-support-chat__encourage-text"></p>
255	</div>
256	<div class="wppb-support-chat__tip">
257	<strong class="wppb-support-chat__tip-title"></strong>
258	<p class="wppb-support-chat__tip-text"></p>
259	</div>
260	</div>
261
262	<!-- Recent discussions label -->
263	<div class="wppb-support-chat__section-label"></div>
264
265	<!-- Loading state -->
266	<div class="wppb-support-chat__loading">
267	<div class="wppb-support-chat__spinner"></div>
268	<span></span>
269	</div>
270
271	<!-- Posts list -->
272	<div class="wppb-support-chat__posts"></div>
273	</div>
274
275	<!-- Footer -->
276	<div class="wppb-support-chat__footer">
277	<a href="<?php echo esc_url( self::NEW_TOPIC_URL ); ?>" target="_blank" rel="noopener" class="wppb-support-chat__btn wppb-support-chat__btn--primary">
278	<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="18" height="18" fill="currentColor">
279	<path d="M19 13h-6v6h-2v-6H5v-2h6V5h2v6h6v2z"/>
280	</svg>
281	<span></span>
282	</a>
283	<a href="<?php echo esc_url( self::FORUM_URL ); ?>" target="_blank" rel="noopener" class="wppb-support-chat__btn wppb-support-chat__btn--secondary">
284	<span></span>
285	<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="16" height="16" fill="currentColor">
286	<path d="M10 6L8.59 7.41 13.17 12l-4.58 4.59L10 18l6-6z"/>
287	</svg>
288	</a>
289	</div>
290	</div>
291	</div>
292	<?php
293	}
294
295	/**
296	* AJAX handler to get forum posts
297	*/
298	public function ajax_get_forum_posts() {
299	check_ajax_referer( 'wppb_support_chat', 'nonce' );
300
301	if ( ! current_user_can( 'manage_options' ) ) {
302	wp_send_json_error( array( 'message' => __( 'Unauthorized', 'profile-builder' ) ) );
303	}
304
305	$posts = $this->get_forum_posts();
306
307	if ( is_wp_error( $posts ) ) {
308	wp_send_json_error( array( 'message' => $posts->get_error_message() ) );
309	}
310
311	wp_send_json_success( array( 'posts' => $posts ) );
312	}
313
314	/**
315	* AJAX handler to mark forum posts as read
316	*/
317	public function ajax_mark_forum_posts_read() {
318	check_ajax_referer( 'wppb_support_chat', 'nonce' );
319
320	if ( ! current_user_can( 'manage_options' ) ) {
321	wp_send_json_error( array( 'message' => __( 'Unauthorized', 'profile-builder' ) ) );
322	}
323
324	update_user_meta( get_current_user_id(), self::LAST_VIEWED_META_KEY, time() );
325
326	wp_send_json_success();
327	}
328
329	/**
330	* Get forum posts from RSS feed
331	*
332	* @return array\|WP_Error
333	*/
334	private function get_forum_posts() {
335	// Try to get from cache
336	$cached = get_transient( self::CACHE_KEY );
337	if ( false !== $cached ) {
338	return $cached;
339	}
340
341	// Fetch RSS feed
342	$response = wp_remote_get( self::FEED_URL, array(
343	'timeout' => 4,
344	'sslverify' => true,
345	) );
346
347	if ( is_wp_error( $response ) ) {
348	set_transient( self::CACHE_KEY, array(), self::CACHE_DURATION );
349	return $response;
350	}
351
352	$body = wp_remote_retrieve_body( $response );
353	if ( empty( $body ) ) {
354	set_transient( self::CACHE_KEY, array(), self::CACHE_DURATION );
355	return new WP_Error( 'empty_feed', __( 'Empty feed response', 'profile-builder' ) );
356	}
357
358	// Parse XML
359	libxml_use_internal_errors( true );
360	$xml = simplexml_load_string( $body );
361	if ( false === $xml ) {
362	set_transient( self::CACHE_KEY, array(), self::CACHE_DURATION );
363	return new WP_Error( 'parse_error', __( 'Unable to parse feed', 'profile-builder' ) );
364	}
365
366	$posts = array();
367	$count = 0;
368
369	if ( isset( $xml->channel->item ) ) {
370	foreach ( $xml->channel->item as $item ) {
371	if ( $count >= self::POSTS_COUNT ) {
372	break;
373	}
374
375	// Get dc:creator namespace
376	$dc = $item->children( 'http://purl.org/dc/elements/1.1/' );
377
378	// Clean up title - strip HTML tags and decode entities
379	$title = (string) $item->title;
380	$title = strip_tags( $title );
381	$title = html_entity_decode( $title, ENT_QUOTES, 'UTF-8' );
382	$title = trim( $title );
383
384	$posts[] = array(
385	'title' => $title,
386	'link' => (string) $item->link,
387	'date' => $this->format_date( (string) $item->pubDate ),
388	'timestamp' => (int) strtotime( (string) $item->pubDate ),
389	'author' => isset( $dc->creator ) ? (string) $dc->creator : '',
390	);
391
392	$count++;
393	}
394	}
395
396	// Cache the results
397	set_transient( self::CACHE_KEY, $posts, self::CACHE_DURATION );
398
399	return $posts;
400	}
401
402	/**
403	* Format date for display
404	*
405	* @param string $date_string
406	* @return string
407	*/
408	private function format_date( $date_string ) {
409	$timestamp = strtotime( $date_string );
410	if ( ! $timestamp ) {
411	return '';
412	}
413
414	$now = time();
415	$diff = $now - $timestamp;
416
417	// Less than a day ago
418	if ( $diff < DAY_IN_SECONDS ) {
419	$hours = floor( $diff / HOUR_IN_SECONDS );
420	if ( $hours < 1 ) {
421	return __( 'Just now', 'profile-builder' );
422	}
423	/* translators: %d: number of hours */
424	return sprintf( _n( '%d hour ago', '%d hours ago', $hours, 'profile-builder' ), $hours );
425	}
426
427	// Less than a week ago
428	if ( $diff < WEEK_IN_SECONDS ) {
429	$days = floor( $diff / DAY_IN_SECONDS );
430	/* translators: %d: number of days */
431	return sprintf( _n( '%d day ago', '%d days ago', $days, 'profile-builder' ), $days );
432	}
433
434	// More than a week, show date
435	return date_i18n( get_option( 'date_format' ), $timestamp );
436	}
437	}
438
439	// Initialize
440	add_action( 'admin_init', array( 'WPPB_Support_Chat', 'get_instance' ) );
441