| 1 |
<?php |
| 2 |
/** |
| 3 |
* Subscription cancellation handler. |
| 4 |
* |
| 5 |
* Owns the conversion of a pending-cancellation (`pe_cancelled`) subscription |
| 6 |
* into a fully `cancelled` one. This is intentionally kept separate from the |
| 7 |
* hourly *expiry* check in {@see Cron} so cancellation-related behaviour can grow |
| 8 |
* here independently. |
| 9 |
* |
| 10 |
* Default flow (free): when a subscription enters `pe_cancelled` it is scheduled |
| 11 |
* to be cancelled 24 hours later. The exact moment is filterable via |
| 12 |
* `subscrpt_cancellation_time`, which the Pro plugin uses to offer "immediately", |
| 13 |
* "after 24 hours", or "at the end of the billing period". |
| 14 |
* |
| 15 |
* @package SpringDevs\Subscription\Illuminate |
| 16 |
*/ |
| 17 |
|
| 18 |
namespace SpringDevs\Subscription\Illuminate; |
| 19 |
|
| 20 |
// Exit if accessed directly. |
| 21 |
defined( 'ABSPATH' ) || exit; |
| 22 |
|
| 23 |
/** |
| 24 |
* Class Cancellation |
| 25 |
* |
| 26 |
* @package SpringDevs\Subscription\Illuminate |
| 27 |
*/ |
| 28 |
class Cancellation { |
| 29 |
|
| 30 |
/** |
| 31 |
* Post meta storing the timestamp at which a pending cancellation becomes final. |
| 32 |
* |
| 33 |
* @var string |
| 34 |
*/ |
| 35 |
const CANCEL_AT_META = '_subscrpt_cancel_at'; |
| 36 |
|
| 37 |
/** |
| 38 |
* Key of the "Other" reason, which the survey adds by itself. |
| 39 |
* |
| 40 |
* Reserved: it is never one of the store's own reasons. See get_reasons(). |
| 41 |
* |
| 42 |
* @var string |
| 43 |
*/ |
| 44 |
const OTHER_KEY = 'other'; |
| 45 |
|
| 46 |
/** |
| 47 |
* Initialize the class. |
| 48 |
*/ |
| 49 |
public function __construct() { |
| 50 |
add_action( 'subscrpt_subscription_pending_cancellation', [ $this, 'schedule_cancellation' ] ); |
| 51 |
add_action( 'subscrpt_hourly_cron', [ $this, 'process_due_cancellations' ] ); |
| 52 |
add_action( 'subscrpt_subscription_resumed', [ $this, 'clear_scheduled_cancellation' ] ); |
| 53 |
add_action( 'before_single_subscrpt_content', [ $this, 'display_pending_cancellation_notice' ] ); |
| 54 |
add_action( 'before_single_subscrpt_content', [ $this, 'maybe_render_feedback_modal' ] ); |
| 55 |
add_action( 'wp_ajax_subscrpt_record_cancellation_feedback', [ $this, 'record_feedback' ] ); |
| 56 |
add_action( 'wp_ajax_subscrpt_record_cancellation_save', [ $this, 'record_save' ] ); |
| 57 |
add_action( 'wp_ajax_subscrpt_claim_cancellation_offer', [ $this, 'claim_offer' ] ); |
| 58 |
add_action( 'subscrpt_details_side_bottom', [ $this, 'render_admin_feedback_card' ] ); |
| 59 |
} |
| 60 |
|
| 61 |
/** |
| 62 |
* Fetch the most recent cancellation-feedback row for a subscription. |
| 63 |
* |
| 64 |
* @param int $subscription_id Subscription ID. |
| 65 |
* @return array|null Associative row, or null when none exists. |
| 66 |
*/ |
| 67 |
public static function get_feedback( $subscription_id ) { |
| 68 |
global $wpdb; |
| 69 |
|
| 70 |
$row = $wpdb->get_row( // phpcs:ignore WordPress.DB.DirectDatabaseQuery |
| 71 |
$wpdb->prepare( |
| 72 |
"SELECT reason_label, comment, created_at FROM {$wpdb->prefix}subscrpt_cancellation_feedback WHERE subscription_id = %d ORDER BY id DESC LIMIT 1", |
| 73 |
(int) $subscription_id |
| 74 |
), |
| 75 |
ARRAY_A |
| 76 |
); |
| 77 |
|
| 78 |
return $row ? $row : null; |
| 79 |
} |
| 80 |
|
| 81 |
/** |
| 82 |
* Show the customer's cancellation reason on the admin subscription details page |
| 83 |
* (bottom of the right-hand column). |
| 84 |
* |
| 85 |
* Renders only for cancelled / pending-cancellation subscriptions that have a |
| 86 |
* recorded feedback row. |
| 87 |
* |
| 88 |
* @param array $ctx Subscription details context. |
| 89 |
* @return void |
| 90 |
*/ |
| 91 |
public function render_admin_feedback_card( $ctx ) { |
| 92 |
$subscription_id = (int) ( $ctx['subscription_id'] ?? 0 ); |
| 93 |
$status = $ctx['status'] ?? ''; |
| 94 |
|
| 95 |
if ( ! in_array( $status, [ 'cancelled', 'pe_cancelled' ], true ) ) { |
| 96 |
return; |
| 97 |
} |
| 98 |
|
| 99 |
$feedback = self::get_feedback( $subscription_id ); |
| 100 |
if ( ! $feedback ) { |
| 101 |
return; |
| 102 |
} |
| 103 |
|
| 104 |
$reason = (string) ( $feedback['reason_label'] ?? '' ); |
| 105 |
$comment = (string) ( $feedback['comment'] ?? '' ); |
| 106 |
$when = ''; |
| 107 |
if ( ! empty( $feedback['created_at'] ) ) { |
| 108 |
$when = date_i18n( |
| 109 |
get_option( 'date_format' ) . ' ' . get_option( 'time_format' ), |
| 110 |
strtotime( get_date_from_gmt( $feedback['created_at'] ) ) |
| 111 |
); |
| 112 |
} |
| 113 |
?> |
| 114 |
<div class="subscrpt-card"> |
| 115 |
<div class="subscrpt-card__head"><?php esc_html_e( 'Cancellation Reason', 'subscription' ); ?></div> |
| 116 |
<div class="subscrpt-card__body"> |
| 117 |
<div style="display:flex;gap:10px;align-items:flex-start;"> |
| 118 |
<span style="flex:0 0 auto;display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:8px;background:var(--wpsubs-brand-light);color:var(--wpsubs-brand);"> |
| 119 |
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"/></svg> |
| 120 |
</span> |
| 121 |
<div style="flex:1 1 auto;min-width:0;"> |
| 122 |
<p style="margin:0;font-weight:600;color:var(--wpsubs-text);word-break:break-word;"> |
| 123 |
<?php echo '' !== $reason ? esc_html( $reason ) : esc_html__( 'No reason selected', 'subscription' ); ?> |
| 124 |
</p> |
| 125 |
<?php if ( '' !== $when ) : ?> |
| 126 |
<p style="margin:2px 0 0;font-size:12px;color:var(--wpsubs-text-subtle);"> |
| 127 |
<?php |
| 128 |
printf( |
| 129 |
/* translators: %s: date and time the feedback was submitted. */ |
| 130 |
esc_html__( 'Submitted %s', 'subscription' ), |
| 131 |
esc_html( $when ) |
| 132 |
); |
| 133 |
?> |
| 134 |
</p> |
| 135 |
<?php endif; ?> |
| 136 |
</div> |
| 137 |
</div> |
| 138 |
<?php if ( '' !== $comment ) : ?> |
| 139 |
<blockquote style="margin:12px 0 0;padding:8px 12px;border-left:3px solid var(--wpsubs-border-strong);background:var(--wpsubs-surface-muted);border-radius:6px;color:var(--wpsubs-text-muted);font-size:13px;line-height:1.5;word-break:break-word;"> |
| 140 |
<?php echo wp_kses( nl2br( esc_html( $comment ) ), [ 'br' => [] ] ); ?> |
| 141 |
</blockquote> |
| 142 |
<?php endif; ?> |
| 143 |
</div> |
| 144 |
</div> |
| 145 |
<?php |
| 146 |
} |
| 147 |
|
| 148 |
/** |
| 149 |
* Render the cancellation-feedback modal on the single-subscription page. |
| 150 |
* |
| 151 |
* Only renders when the feature is enabled and the subscription is in a state |
| 152 |
* that shows a Cancel button (pending/active/on_hold with user cancellation |
| 153 |
* allowed). The markup is hidden by default; the frontend script intercepts the |
| 154 |
* Cancel link click, opens it, and on confirm records feedback before following |
| 155 |
* the original secure cancel URL. |
| 156 |
* |
| 157 |
* @param int $subscription_id Subscription ID. |
| 158 |
* @return void |
| 159 |
*/ |
| 160 |
public function maybe_render_feedback_modal( $subscription_id ) { |
| 161 |
if ( ! self::is_feedback_enabled() ) { |
| 162 |
return; |
| 163 |
} |
| 164 |
|
| 165 |
$subscription_id = (int) $subscription_id; |
| 166 |
$status = get_post_status( $subscription_id ); |
| 167 |
|
| 168 |
if ( ! in_array( $status, [ 'pending', 'active', 'on_hold' ], true ) ) { |
| 169 |
return; |
| 170 |
} |
| 171 |
|
| 172 |
if ( 'no' === get_post_meta( $subscription_id, '_subscrpt_user_cancel', true ) ) { |
| 173 |
return; |
| 174 |
} |
| 175 |
|
| 176 |
$reasons = self::get_reasons(); |
| 177 |
if ( empty( $reasons ) ) { |
| 178 |
return; |
| 179 |
} |
| 180 |
|
| 181 |
wp_enqueue_style( 'subscrpt_cancellation_css', SUBSCRPT_ASSETS . '/css/cancellation.css', [], SUBSCRPT_VERSION ); |
| 182 |
wp_enqueue_script( 'subscrpt_cancellation_feedback', SUBSCRPT_ASSETS . '/js/frontend/cancellation-feedback.js', [], SUBSCRPT_VERSION, true ); |
| 183 |
wp_localize_script( |
| 184 |
'subscrpt_cancellation_feedback', |
| 185 |
'subscrptCancellationFeedback', |
| 186 |
[ |
| 187 |
'ajaxUrl' => admin_url( 'admin-ajax.php' ), |
| 188 |
'nonce' => wp_create_nonce( 'subscrpt_cancellation_feedback' ), |
| 189 |
'doneLabel' => __( 'Done', 'subscription' ), |
| 190 |
] |
| 191 |
); |
| 192 |
?> |
| 193 |
<div class="subscrpt-feedback-modal" id="subscrpt-feedback-modal" data-subscription="<?php echo esc_attr( $subscription_id ); ?>" hidden> |
| 194 |
<div class="subscrpt-feedback-modal__overlay" data-subscrpt-feedback-dismiss></div> |
| 195 |
<div class="subscrpt-feedback-modal__dialog" role="dialog" aria-modal="true" aria-labelledby="subscrpt-feedback-title" aria-describedby="subscrpt-feedback-intro"> |
| 196 |
<div class="subscrpt-feedback-modal__header"> |
| 197 |
<h3 class="subscrpt-feedback-modal__title" id="subscrpt-feedback-title"><?php esc_html_e( 'Before you go', 'subscription' ); ?></h3> |
| 198 |
<button type="button" class="subscrpt-feedback-modal__close" data-subscrpt-feedback-dismiss aria-label="<?php esc_attr_e( 'Close', 'subscription' ); ?>"> |
| 199 |
<svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M18 6 6 18M6 6l12 12"/></svg> |
| 200 |
</button> |
| 201 |
</div> |
| 202 |
<?php if ( \SpringDevs\Subscription\Admin\CancellationFlow::offer_enabled() ) : ?> |
| 203 |
<?php $subscrpt_offer_percent = \SpringDevs\Subscription\Admin\CancellationFlow::offer_percent(); ?> |
| 204 |
<div class="subscrpt-feedback-modal__body" data-subscrpt-offer-step> |
| 205 |
<p class="subscrpt-feedback-modal__intro"> |
| 206 |
<?php |
| 207 |
printf( |
| 208 |
/* translators: %s: discount percentage. */ |
| 209 |
esc_html__( 'Stay with us and take %s%% off your next order.', 'subscription' ), |
| 210 |
esc_html( (string) $subscrpt_offer_percent ) |
| 211 |
); |
| 212 |
?> |
| 213 |
</p> |
| 214 |
<p class="subscrpt-feedback-modal__offer-note" data-subscrpt-offer-result hidden></p> |
| 215 |
</div> |
| 216 |
<div class="subscrpt-feedback-modal__footer" data-subscrpt-offer-step> |
| 217 |
<button type="button" class="subscrpt-feedback-modal__btn subscrpt-feedback-modal__offer-decline" data-subscrpt-offer-decline><?php esc_html_e( 'No thanks, continue', 'subscription' ); ?></button> |
| 218 |
<button type="button" class="subscrpt-feedback-modal__btn subscrpt-feedback-modal__offer-claim" data-subscrpt-offer-claim> |
| 219 |
<?php esc_html_e( 'Claim discount', 'subscription' ); ?> |
| 220 |
</button> |
| 221 |
</div> |
| 222 |
<?php endif; ?> |
| 223 |
|
| 224 |
<div class="subscrpt-feedback-modal__body"<?php echo \SpringDevs\Subscription\Admin\CancellationFlow::offer_enabled() ? ' data-subscrpt-reason-step hidden' : ''; ?>> |
| 225 |
<p class="subscrpt-feedback-modal__intro" id="subscrpt-feedback-intro"><?php esc_html_e( 'Please let us know why you are cancelling. Your feedback helps us improve.', 'subscription' ); ?></p> |
| 226 |
<ul class="subscrpt-feedback-modal__reasons"> |
| 227 |
<?php foreach ( $reasons as $index => $reason ) : ?> |
| 228 |
<?php |
| 229 |
$reason_key = isset( $reason['key'] ) ? (string) $reason['key'] : ''; |
| 230 |
$reason_label = isset( $reason['label'] ) ? (string) $reason['label'] : ''; |
| 231 |
if ( '' === $reason_key || '' === $reason_label ) { |
| 232 |
continue; |
| 233 |
} |
| 234 |
$input_id = 'subscrpt-feedback-reason-' . $index; |
| 235 |
?> |
| 236 |
<li class="subscrpt-feedback-modal__reason"> |
| 237 |
<label class="subscrpt-feedback-modal__reason-label" for="<?php echo esc_attr( $input_id ); ?>"> |
| 238 |
<input type="radio" class="subscrpt-feedback-modal__radio" id="<?php echo esc_attr( $input_id ); ?>" name="subscrpt_feedback_reason" value="<?php echo esc_attr( $reason_key ); ?>" data-label="<?php echo esc_attr( $reason_label ); ?>" /> |
| 239 |
<span class="subscrpt-feedback-modal__reason-text"><?php echo esc_html( $reason_label ); ?></span> |
| 240 |
</label> |
| 241 |
</li> |
| 242 |
<?php endforeach; ?> |
| 243 |
</ul> |
| 244 |
<?php if ( self::is_feedback_comment_enabled() ) : ?> |
| 245 |
<textarea class="subscrpt-feedback-modal__comment" id="subscrpt-feedback-comment" rows="3" placeholder="<?php esc_attr_e( 'Additional comments (optional)', 'subscription' ); ?>"></textarea> |
| 246 |
<?php endif; ?> |
| 247 |
</div> |
| 248 |
<div class="subscrpt-feedback-modal__footer"<?php echo \SpringDevs\Subscription\Admin\CancellationFlow::offer_enabled() ? ' data-subscrpt-reason-step hidden' : ''; ?>> |
| 249 |
<button type="button" class="subscrpt-feedback-modal__btn subscrpt-feedback-modal__confirm" id="subscrpt-feedback-confirm"><?php esc_html_e( 'Confirm cancellation', 'subscription' ); ?></button> |
| 250 |
<button type="button" class="subscrpt-feedback-modal__btn subscrpt-feedback-modal__keep" data-subscrpt-feedback-dismiss><?php esc_html_e( 'Keep subscription', 'subscription' ); ?></button> |
| 251 |
</div> |
| 252 |
</div> |
| 253 |
</div> |
| 254 |
<?php |
| 255 |
} |
| 256 |
|
| 257 |
/** |
| 258 |
* AJAX: record a cancellation-feedback submission. |
| 259 |
* |
| 260 |
* Best-effort — the frontend proceeds with cancellation regardless of the |
| 261 |
* outcome. Verifies the nonce and that the current user owns the subscription |
| 262 |
* (or is an admin), snapshots the reason label so historic rows survive later |
| 263 |
* reason edits, stores the row, and fires `subscrpt_cancellation_feedback_recorded`. |
| 264 |
* |
| 265 |
* @return void |
| 266 |
*/ |
| 267 |
public function record_feedback() { |
| 268 |
check_ajax_referer( 'subscrpt_cancellation_feedback', 'nonce' ); |
| 269 |
|
| 270 |
$subscription_id = isset( $_POST['subscription_id'] ) ? absint( wp_unslash( $_POST['subscription_id'] ) ) : 0; |
| 271 |
if ( $subscription_id <= 0 ) { |
| 272 |
wp_send_json_error( [ 'message' => 'invalid_subscription' ] ); |
| 273 |
} |
| 274 |
|
| 275 |
$subs_post = get_post( $subscription_id ); |
| 276 |
if ( ! $subs_post || 'subscrpt_order' !== $subs_post->post_type ) { |
| 277 |
wp_send_json_error( [ 'message' => 'invalid_subscription' ] ); |
| 278 |
} |
| 279 |
|
| 280 |
$author_id = (int) $subs_post->post_author; |
| 281 |
if ( ! current_user_can( 'manage_options' ) && $author_id !== get_current_user_id() ) { |
| 282 |
wp_send_json_error( [ 'message' => 'forbidden' ] ); |
| 283 |
} |
| 284 |
|
| 285 |
$reason_key = isset( $_POST['reason_key'] ) ? sanitize_key( wp_unslash( $_POST['reason_key'] ) ) : ''; |
| 286 |
$comment = isset( $_POST['comment'] ) ? sanitize_textarea_field( wp_unslash( $_POST['comment'] ) ) : ''; |
| 287 |
|
| 288 |
// Snapshot the label from the current reason set so it survives later edits. |
| 289 |
$reason_label = ''; |
| 290 |
foreach ( self::get_reasons() as $reason ) { |
| 291 |
if ( isset( $reason['key'] ) && (string) $reason['key'] === $reason_key ) { |
| 292 |
$reason_label = isset( $reason['label'] ) ? (string) $reason['label'] : ''; |
| 293 |
break; |
| 294 |
} |
| 295 |
} |
| 296 |
|
| 297 |
global $wpdb; |
| 298 |
$table = $wpdb->prefix . 'subscrpt_cancellation_feedback'; |
| 299 |
$data = [ |
| 300 |
'subscription_id' => $subscription_id, |
| 301 |
'customer_id' => $author_id, |
| 302 |
'reason_key' => $reason_key, |
| 303 |
'reason_label' => $reason_label, |
| 304 |
'comment' => $comment, |
| 305 |
'created_at' => current_time( 'mysql', true ), |
| 306 |
]; |
| 307 |
|
| 308 |
// One row per subscription: overwrite any previous feedback (e.g. after a |
| 309 |
// reactivate → cancel-again cycle) rather than accumulating a log, so the |
| 310 |
// row always reflects the latest cancellation reason. |
| 311 |
$existing_id = (int) $wpdb->get_var( // phpcs:ignore WordPress.DB.DirectDatabaseQuery |
| 312 |
$wpdb->prepare( |
| 313 |
"SELECT id FROM {$wpdb->prefix}subscrpt_cancellation_feedback WHERE subscription_id = %d ORDER BY id DESC LIMIT 1", |
| 314 |
$subscription_id |
| 315 |
) |
| 316 |
); |
| 317 |
|
| 318 |
if ( $existing_id ) { |
| 319 |
// Clear any stray duplicates from earlier writes, keep the one we update. |
| 320 |
$wpdb->query( // phpcs:ignore WordPress.DB.DirectDatabaseQuery |
| 321 |
$wpdb->prepare( |
| 322 |
"DELETE FROM {$wpdb->prefix}subscrpt_cancellation_feedback WHERE subscription_id = %d AND id <> %d", |
| 323 |
$subscription_id, |
| 324 |
$existing_id |
| 325 |
) |
| 326 |
); |
| 327 |
$wpdb->update( // phpcs:ignore WordPress.DB.DirectDatabaseQuery |
| 328 |
$table, |
| 329 |
$data, |
| 330 |
[ 'id' => $existing_id ], |
| 331 |
[ '%d', '%d', '%s', '%s', '%s', '%s' ], |
| 332 |
[ '%d' ] |
| 333 |
); |
| 334 |
$data['id'] = $existing_id; |
| 335 |
} else { |
| 336 |
$wpdb->insert( // phpcs:ignore WordPress.DB.DirectDatabaseQuery |
| 337 |
$table, |
| 338 |
$data, |
| 339 |
[ '%d', '%d', '%s', '%s', '%s', '%s' ] |
| 340 |
); |
| 341 |
$data['id'] = (int) $wpdb->insert_id; |
| 342 |
} |
| 343 |
|
| 344 |
/** |
| 345 |
* Fires after a cancellation-feedback row is stored. |
| 346 |
* |
| 347 |
* @param int $subscription_id Subscription ID. |
| 348 |
* @param array $data Stored feedback row. |
| 349 |
*/ |
| 350 |
do_action( 'subscrpt_cancellation_feedback_recorded', $subscription_id, $data ); |
| 351 |
|
| 352 |
wp_send_json_success( [ 'id' => $data['id'] ] ); |
| 353 |
} |
| 354 |
|
| 355 |
/** |
| 356 |
* AJAX: the customer accepted the retention offer. |
| 357 |
* |
| 358 |
* Free owns the request - nonce, ownership, throttle - and asks for an offer |
| 359 |
* through `subscrpt_cancellation_offer`. Free itself has nothing to give: the |
| 360 |
* coupon is Pro's, so without a listener this reports no offer rather than |
| 361 |
* promising a discount that never arrives. |
| 362 |
* |
| 363 |
* @return void |
| 364 |
*/ |
| 365 |
public function claim_offer() { |
| 366 |
check_ajax_referer( 'subscrpt_cancellation_feedback', 'nonce' ); |
| 367 |
|
| 368 |
$subscription_id = isset( $_POST['subscription_id'] ) ? absint( wp_unslash( $_POST['subscription_id'] ) ) : 0; |
| 369 |
if ( $subscription_id <= 0 ) { |
| 370 |
wp_send_json_error( [ 'message' => 'invalid_subscription' ] ); |
| 371 |
} |
| 372 |
|
| 373 |
$subs_post = get_post( $subscription_id ); |
| 374 |
if ( ! $subs_post || 'subscrpt_order' !== $subs_post->post_type ) { |
| 375 |
wp_send_json_error( [ 'message' => 'invalid_subscription' ] ); |
| 376 |
} |
| 377 |
|
| 378 |
$author_id = (int) $subs_post->post_author; |
| 379 |
if ( ! current_user_can( 'manage_options' ) && $author_id !== get_current_user_id() ) { |
| 380 |
wp_send_json_error( [ 'message' => 'forbidden' ] ); |
| 381 |
} |
| 382 |
|
| 383 |
/** |
| 384 |
* Filters the retention offer handed to a cancelling customer. |
| 385 |
* |
| 386 |
* Return an array with a `code` to make the offer; anything falsy means no |
| 387 |
* offer was issued and the customer continues to the reasons step. |
| 388 |
* |
| 389 |
* @param array|null $offer The offer, or null when none is issued. |
| 390 |
* @param int $subscription_id Subscription ID. |
| 391 |
* @param int $customer_id Subscription owner. |
| 392 |
*/ |
| 393 |
$offer = apply_filters( 'subscrpt_cancellation_offer', null, $subscription_id, $author_id ); |
| 394 |
|
| 395 |
if ( empty( $offer['code'] ) ) { |
| 396 |
wp_send_json_error( [ 'message' => 'no_offer' ] ); |
| 397 |
} |
| 398 |
|
| 399 |
// Accepting the offer is a save, and the strongest kind - report it even |
| 400 |
// if the customer already dismissed the modal once today. |
| 401 |
delete_transient( self::save_throttle_key( $subscription_id ) ); |
| 402 |
set_transient( self::save_throttle_key( $subscription_id ), 1, DAY_IN_SECONDS ); |
| 403 |
|
| 404 |
$reason_key = isset( $_POST['reason_key'] ) ? sanitize_key( wp_unslash( $_POST['reason_key'] ) ) : ''; |
| 405 |
|
| 406 |
$reason_label = ''; |
| 407 |
foreach ( self::get_reasons() as $reason ) { |
| 408 |
if ( isset( $reason['key'] ) && (string) $reason['key'] === $reason_key ) { |
| 409 |
$reason_label = isset( $reason['label'] ) ? (string) $reason['label'] : ''; |
| 410 |
break; |
| 411 |
} |
| 412 |
} |
| 413 |
|
| 414 |
do_action( |
| 415 |
'subscrpt_subscription_saved', |
| 416 |
$subscription_id, |
| 417 |
[ |
| 418 |
'subscription_id' => $subscription_id, |
| 419 |
'customer_id' => $author_id, |
| 420 |
'reason_key' => $reason_key, |
| 421 |
'reason_label' => $reason_label, |
| 422 |
'offer_accepted' => true, |
| 423 |
'offer_code' => (string) $offer['code'], |
| 424 |
] |
| 425 |
); |
| 426 |
|
| 427 |
wp_send_json_success( |
| 428 |
[ |
| 429 |
'code' => (string) $offer['code'], |
| 430 |
'message' => isset( $offer['message'] ) ? (string) $offer['message'] : '', |
| 431 |
] |
| 432 |
); |
| 433 |
} |
| 434 |
|
| 435 |
/** |
| 436 |
* Transient guarding one save report per subscription per day. |
| 437 |
* |
| 438 |
* Every way out of the modal counts as a save - Keep subscription, the X, the |
| 439 |
* overlay, Escape - so without this a customer idly opening and closing it |
| 440 |
* would mail the store owner each time. |
| 441 |
* |
| 442 |
* @param int $subscription_id Subscription post ID. |
| 443 |
* @return string |
| 444 |
*/ |
| 445 |
protected static function save_throttle_key( $subscription_id ) { |
| 446 |
return 'subscrpt_save_reported_' . (int) $subscription_id; |
| 447 |
} |
| 448 |
|
| 449 |
/** |
| 450 |
* AJAX: the customer backed out of cancelling. |
| 451 |
* |
| 452 |
* Records nothing - the reason list is only meaningful for an actual |
| 453 |
* cancellation - but fires `subscrpt_subscription_saved` so the retention can |
| 454 |
* be reported. Throttled to once a day per subscription. |
| 455 |
* |
| 456 |
* @return void |
| 457 |
*/ |
| 458 |
public function record_save() { |
| 459 |
check_ajax_referer( 'subscrpt_cancellation_feedback', 'nonce' ); |
| 460 |
|
| 461 |
$subscription_id = isset( $_POST['subscription_id'] ) ? absint( wp_unslash( $_POST['subscription_id'] ) ) : 0; |
| 462 |
if ( $subscription_id <= 0 ) { |
| 463 |
wp_send_json_error( [ 'message' => 'invalid_subscription' ] ); |
| 464 |
} |
| 465 |
|
| 466 |
$subs_post = get_post( $subscription_id ); |
| 467 |
if ( ! $subs_post || 'subscrpt_order' !== $subs_post->post_type ) { |
| 468 |
wp_send_json_error( [ 'message' => 'invalid_subscription' ] ); |
| 469 |
} |
| 470 |
|
| 471 |
$author_id = (int) $subs_post->post_author; |
| 472 |
if ( ! current_user_can( 'manage_options' ) && $author_id !== get_current_user_id() ) { |
| 473 |
wp_send_json_error( [ 'message' => 'forbidden' ] ); |
| 474 |
} |
| 475 |
|
| 476 |
$throttle = self::save_throttle_key( $subscription_id ); |
| 477 |
if ( get_transient( $throttle ) ) { |
| 478 |
wp_send_json_success( [ 'throttled' => true ] ); |
| 479 |
} |
| 480 |
set_transient( $throttle, 1, DAY_IN_SECONDS ); |
| 481 |
|
| 482 |
$reason_key = isset( $_POST['reason_key'] ) ? sanitize_key( wp_unslash( $_POST['reason_key'] ) ) : ''; |
| 483 |
|
| 484 |
$reason_label = ''; |
| 485 |
foreach ( self::get_reasons() as $reason ) { |
| 486 |
if ( isset( $reason['key'] ) && (string) $reason['key'] === $reason_key ) { |
| 487 |
$reason_label = isset( $reason['label'] ) ? (string) $reason['label'] : ''; |
| 488 |
break; |
| 489 |
} |
| 490 |
} |
| 491 |
|
| 492 |
$data = [ |
| 493 |
'subscription_id' => $subscription_id, |
| 494 |
'customer_id' => $author_id, |
| 495 |
'reason_key' => $reason_key, |
| 496 |
'reason_label' => $reason_label, |
| 497 |
'offer_accepted' => false, |
| 498 |
]; |
| 499 |
|
| 500 |
/** |
| 501 |
* Fires when a customer opens the cancellation modal and backs out. |
| 502 |
* |
| 503 |
* Throttled to once a day per subscription, so a listener may treat each |
| 504 |
* call as a distinct retention event. |
| 505 |
* |
| 506 |
* @param int $subscription_id Subscription ID. |
| 507 |
* @param array $data Save context: the reason that had been |
| 508 |
* selected (may be empty) and whether a |
| 509 |
* retention offer was accepted. |
| 510 |
*/ |
| 511 |
do_action( 'subscrpt_subscription_saved', $subscription_id, $data ); |
| 512 |
|
| 513 |
wp_send_json_success( [ 'saved' => true ] ); |
| 514 |
} |
| 515 |
|
| 516 |
/** |
| 517 |
* Get Settings |
| 518 |
* |
| 519 |
* @param string $id Setting ID. |
| 520 |
*/ |
| 521 |
public static function get_settings( $id = '' ) { |
| 522 |
$settings = [ |
| 523 |
'subscrpt_cancellation_delay' => subscrpt_pro_activated() ? get_option( 'subscrpt_cancellation_delay', '24h' ) : '24h', |
| 524 |
'subscrpt_cancellation_feedback_enabled' => get_option( 'subscrpt_cancellation_feedback_enabled', '1' ), |
| 525 |
'subscrpt_cancellation_feedback_comment' => get_option( 'subscrpt_cancellation_feedback_comment', '1' ), |
| 526 |
]; |
| 527 |
return ! empty( $id ) ? $settings[ $id ] ?? false : $settings; |
| 528 |
} |
| 529 |
|
| 530 |
/** |
| 531 |
* Whether the cancellation-feedback prompt is enabled. |
| 532 |
* |
| 533 |
* A free feature — works with or without Pro. |
| 534 |
* |
| 535 |
* @return bool |
| 536 |
*/ |
| 537 |
public static function is_feedback_enabled() { |
| 538 |
return '1' === self::get_settings( 'subscrpt_cancellation_feedback_enabled' ); |
| 539 |
} |
| 540 |
|
| 541 |
/** |
| 542 |
* Whether the optional comment box is shown in the feedback form. Defaults to on. |
| 543 |
* |
| 544 |
* @return bool |
| 545 |
*/ |
| 546 |
public static function is_feedback_comment_enabled() { |
| 547 |
return '1' === self::get_settings( 'subscrpt_cancellation_feedback_comment' ); |
| 548 |
} |
| 549 |
|
| 550 |
/** |
| 551 |
* Built-in default cancellation reasons. |
| 552 |
* |
| 553 |
* Used when the store has not saved its own list. Written for a store |
| 554 |
* selling goods on a subscription — the reasons a customer stops a product |
| 555 |
* subscription — and without "Other", which get_reasons() adds by itself. |
| 556 |
* Filterable so Pro and integrations can adjust the defaults. |
| 557 |
* |
| 558 |
* @return array<int,array{key:string,label:string}> |
| 559 |
*/ |
| 560 |
public static function default_reasons() { |
| 561 |
$reasons = [ |
| 562 |
[ |
| 563 |
'key' => 'too_expensive', |
| 564 |
'label' => __( 'Too expensive', 'subscription' ), |
| 565 |
], |
| 566 |
[ |
| 567 |
'key' => 'too_much_product', |
| 568 |
'label' => __( 'I have more than I need', 'subscription' ), |
| 569 |
], |
| 570 |
[ |
| 571 |
'key' => 'quality_issues', |
| 572 |
'label' => __( 'Not happy with the quality', 'subscription' ), |
| 573 |
], |
| 574 |
[ |
| 575 |
'key' => 'delivery_issues', |
| 576 |
'label' => __( 'Delivery took too long', 'subscription' ), |
| 577 |
], |
| 578 |
[ |
| 579 |
'key' => 'found_better_deal', |
| 580 |
'label' => __( 'Found a better deal elsewhere', 'subscription' ), |
| 581 |
], |
| 582 |
[ |
| 583 |
'key' => 'taking_a_break', |
| 584 |
'label' => __( 'Just taking a break', 'subscription' ), |
| 585 |
], |
| 586 |
]; |
| 587 |
|
| 588 |
/** |
| 589 |
* Filter the built-in default cancellation reasons. |
| 590 |
* |
| 591 |
* @param array $reasons List of { key, label } reason entries. |
| 592 |
*/ |
| 593 |
return apply_filters( 'subscrpt_cancellation_default_reasons', $reasons ); |
| 594 |
} |
| 595 |
|
| 596 |
/** |
| 597 |
* The store's own reasons: the saved list, or the defaults when none is saved. |
| 598 |
* |
| 599 |
* This is what the Reasons editor edits. It is read with or without Pro — |
| 600 |
* editing reasons is a free feature. An "other" entry saved before "Other" |
| 601 |
* became automatic is dropped, so it can never show twice. |
| 602 |
* |
| 603 |
* @return array<int,array{key:string,label:string}> |
| 604 |
*/ |
| 605 |
public static function get_configured_reasons() { |
| 606 |
$reasons = get_option( 'subscrpt_cancellation_reasons', [] ); |
| 607 |
if ( empty( $reasons ) || ! is_array( $reasons ) ) { |
| 608 |
$reasons = self::default_reasons(); |
| 609 |
} |
| 610 |
|
| 611 |
return array_values( |
| 612 |
array_filter( |
| 613 |
$reasons, |
| 614 |
static function ( $reason ) { |
| 615 |
return is_array( $reason ) && self::OTHER_KEY !== ( $reason['key'] ?? '' ); |
| 616 |
} |
| 617 |
) |
| 618 |
); |
| 619 |
} |
| 620 |
|
| 621 |
/** |
| 622 |
* The reasons customers are offered. |
| 623 |
* |
| 624 |
* The store's reasons, then "Other" when the comment box is on — an answer |
| 625 |
* that is none of the listed reasons needs the comment to say what it is, |
| 626 |
* so without the box there is no "Other". Everything customer-facing reads |
| 627 |
* this, including the label snapshot taken when feedback is recorded. |
| 628 |
* |
| 629 |
* @return array<int,array{key:string,label:string}> |
| 630 |
*/ |
| 631 |
public static function get_reasons() { |
| 632 |
$reasons = self::get_configured_reasons(); |
| 633 |
|
| 634 |
if ( self::is_feedback_comment_enabled() ) { |
| 635 |
$reasons[] = [ |
| 636 |
'key' => self::OTHER_KEY, |
| 637 |
'label' => __( 'Other', 'subscription' ), |
| 638 |
]; |
| 639 |
} |
| 640 |
|
| 641 |
return $reasons; |
| 642 |
} |
| 643 |
|
| 644 |
/** |
| 645 |
* Record when a pending cancellation should become final. |
| 646 |
* |
| 647 |
* Runs whenever a subscription enters `pe_cancelled` (frontend, admin, or REST). |
| 648 |
* If the resolved time is already due, the subscription is cancelled immediately. |
| 649 |
* |
| 650 |
* @param int $subscription_id Subscription ID. |
| 651 |
* @return void |
| 652 |
*/ |
| 653 |
public function schedule_cancellation( $subscription_id ) { |
| 654 |
$subscription_id = (int) $subscription_id; |
| 655 |
|
| 656 |
/** |
| 657 |
* Filter the timestamp at which a pending cancellation becomes a full cancellation. |
| 658 |
* |
| 659 |
* Return a Unix timestamp. A value at or before the current time cancels the |
| 660 |
* subscription immediately. Defaults to 24 hours from now. |
| 661 |
* |
| 662 |
* @param int $cancel_at Unix timestamp for final cancellation. |
| 663 |
* @param int $subscription_id Subscription ID. |
| 664 |
*/ |
| 665 |
$cancel_at = (int) apply_filters( 'subscrpt_cancellation_time', time() + DAY_IN_SECONDS, $subscription_id ); |
| 666 |
|
| 667 |
if ( $cancel_at <= time() ) { |
| 668 |
$this->cancel( $subscription_id ); |
| 669 |
return; |
| 670 |
} |
| 671 |
|
| 672 |
update_post_meta( $subscription_id, self::CANCEL_AT_META, $cancel_at ); |
| 673 |
} |
| 674 |
|
| 675 |
/** |
| 676 |
* Hourly sweep: finalise any pending cancellations whose time has come. |
| 677 |
* |
| 678 |
* Picks up subscriptions whose `_subscrpt_cancel_at` is due, plus legacy |
| 679 |
* `pe_cancelled` subscriptions (created before this meta existed) whose billing |
| 680 |
* period has ended. |
| 681 |
* |
| 682 |
* @return void |
| 683 |
*/ |
| 684 |
public function process_due_cancellations() { |
| 685 |
$subscriptions = get_posts( |
| 686 |
[ |
| 687 |
'post_type' => 'subscrpt_order', |
| 688 |
'post_status' => [ 'pe_cancelled' ], |
| 689 |
'fields' => 'ids', |
| 690 |
'numberposts' => -1, |
| 691 |
'meta_query' => [ |
| 692 |
'relation' => 'OR', |
| 693 |
[ |
| 694 |
'key' => self::CANCEL_AT_META, |
| 695 |
'value' => time(), |
| 696 |
'compare' => '<=', |
| 697 |
'type' => 'NUMERIC', |
| 698 |
], |
| 699 |
[ |
| 700 |
'relation' => 'AND', |
| 701 |
[ |
| 702 |
'key' => self::CANCEL_AT_META, |
| 703 |
'compare' => 'NOT EXISTS', |
| 704 |
], |
| 705 |
[ |
| 706 |
'key' => '_subscrpt_next_date', |
| 707 |
'value' => time(), |
| 708 |
'compare' => '<=', |
| 709 |
'type' => 'NUMERIC', |
| 710 |
], |
| 711 |
], |
| 712 |
], |
| 713 |
] |
| 714 |
); |
| 715 |
|
| 716 |
if ( empty( $subscriptions ) ) { |
| 717 |
return; |
| 718 |
} |
| 719 |
|
| 720 |
// Ensure the mailer is ready so the cancellation email can be sent. |
| 721 |
if ( function_exists( 'WC' ) && WC()->mailer() ) { |
| 722 |
foreach ( $subscriptions as $subscription_id ) { |
| 723 |
$this->cancel( (int) $subscription_id ); |
| 724 |
} |
| 725 |
} |
| 726 |
} |
| 727 |
|
| 728 |
/** |
| 729 |
* Finalise the cancellation of a single subscription. |
| 730 |
* |
| 731 |
* Guards against subscriptions that are no longer pending (e.g. reactivated). |
| 732 |
* |
| 733 |
* @param int $subscription_id Subscription ID. |
| 734 |
* @return void |
| 735 |
*/ |
| 736 |
public function cancel( $subscription_id ) { |
| 737 |
$subscription_id = (int) $subscription_id; |
| 738 |
|
| 739 |
if ( 'pe_cancelled' === get_post_status( $subscription_id ) ) { |
| 740 |
Action::status( 'cancelled', $subscription_id ); |
| 741 |
} |
| 742 |
|
| 743 |
delete_post_meta( $subscription_id, self::CANCEL_AT_META ); |
| 744 |
} |
| 745 |
|
| 746 |
/** |
| 747 |
* Drop a scheduled cancellation when a subscription is reactivated. |
| 748 |
* |
| 749 |
* @param int $subscription_id Subscription ID. |
| 750 |
* @return void |
| 751 |
*/ |
| 752 |
public function clear_scheduled_cancellation( $subscription_id ) { |
| 753 |
delete_post_meta( (int) $subscription_id, self::CANCEL_AT_META ); |
| 754 |
} |
| 755 |
|
| 756 |
/** |
| 757 |
* Show a notice on the subscription details page when a cancellation is pending. |
| 758 |
* |
| 759 |
* Uses `_subscrpt_cancel_at` (the resolved final-cancellation time), falling back |
| 760 |
* to the next renewal date for legacy subscriptions. |
| 761 |
* |
| 762 |
* @param int $subscription_id Subscription ID. |
| 763 |
* @return void |
| 764 |
*/ |
| 765 |
public function display_pending_cancellation_notice( $subscription_id ) { |
| 766 |
if ( 'pe_cancelled' !== get_post_status( $subscription_id ) ) { |
| 767 |
return; |
| 768 |
} |
| 769 |
|
| 770 |
$cancel_at = (int) get_post_meta( $subscription_id, self::CANCEL_AT_META, true ); |
| 771 |
if ( ! $cancel_at ) { |
| 772 |
$cancel_at = (int) get_post_meta( $subscription_id, '_subscrpt_next_date', true ); |
| 773 |
} |
| 774 |
|
| 775 |
wp_enqueue_style( 'subscrpt_cancellation_css', SUBSCRPT_ASSETS . '/css/cancellation.css', [], SUBSCRPT_VERSION ); |
| 776 |
?> |
| 777 |
<div class="subscrpt-pending-cancel-notice" role="status"> |
| 778 |
<span class="subscrpt-pending-cancel-notice__icon" aria-hidden="true"> |
| 779 |
<svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><circle cx="12" cy="12" r="9"/><path d="M12 7v5l3 2"/></svg> |
| 780 |
</span> |
| 781 |
<div class="subscrpt-pending-cancel-notice__body"> |
| 782 |
<p class="subscrpt-pending-cancel-notice__text"> |
| 783 |
<?php |
| 784 |
if ( $cancel_at ) { |
| 785 |
$effective = date_i18n( get_option( 'date_format' ) . ' ' . get_option( 'time_format' ), $cancel_at ); |
| 786 |
printf( |
| 787 |
/* translators: %s: cancellation date and time. */ |
| 788 |
esc_html__( 'This subscription is scheduled to be cancelled on %s. You can continue accessing it until then.', 'subscription' ), |
| 789 |
'<strong>' . esc_html( $effective ) . '</strong>' |
| 790 |
); |
| 791 |
} else { |
| 792 |
esc_html_e( 'This subscription is scheduled to be cancelled at the end of the current billing period. You can continue accessing it until then.', 'subscription' ); |
| 793 |
} |
| 794 |
?> |
| 795 |
</p> |
| 796 |
</div> |
| 797 |
</div> |
| 798 |
<?php |
| 799 |
} |
| 800 |
} |
| 801 |
|
