supportcandy / includes / admin / email_notifications / get_add_ticket_notification.php

get_add_ticket_notification.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 2.3.1, at includes/admin/email_notifications/get_add_ticket_notification.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly
4	}
5
6	global $current_user, $wpscfunction;
7	if (!($current_user->ID && $current_user->has_cap('manage_options'))) {
8	exit;
9	}
10
11	$agent_role = get_option('wpsc_agent_role');
12	$notification_types = $wpscfunction->get_email_notification_types();
13
14	$rich_editing = $wpscfunction->rich_editing_status($current_user);
15
16	$directionality = $wpscfunction->check_rtl();
17	?>
18	<h4 style="margin-bottom:20px;"><?php _e('Add new email notification','supportcandy');?></h4>
19
20	<form id="wpsc_frm_general_settings" method="post" action="javascript:wpsc_set_add_ticket_notification();">
21
22	<div class="form-group">
23	<label for="wpsc_en_title"><?php _e('Title','supportcandy');?></label>
24	<p class="help-block"><?php _e('Title to show in notification list. Please make sure title you are entering is not already available in other notifications.','supportcandy');?></p>
25	<input type="text" class="form-control" name="wpsc_en_title" id="wpsc_en_title" value="" />
26	</div>
27
28	<div class="form-group">
29	<label for="wpsc_en_type"><?php _e('Type','supportcandy');?></label>
30	<p class="help-block"><?php _e('Select event to send this email.','supportcandy');?></p>
31	<select class="form-control" name="wpsc_en_type" id="wpsc_en_type">
32	<?php foreach ($notification_types as $key => $value) : ?>
33	<option value="<?php echo esc_attr($key)?>"><?php echo esc_attr($value)?></option>
34	<?php endforeach;?>
35	</select>
36	</div>
37
38	<div class="form-group">
39	<label for="wpsc_en_subject"><?php _e('Email Subject','supportcandy');?></label>
40	<p class="help-block"><?php _e('Subject for email to send.','supportcandy');?></p>
41	<input type="text" class="form-control" name="wpsc_en_subject" id="wpsc_en_subject" value="" />
42	</div>
43
44	<div class="form-group">
45	<label for="wpsc_en_body"><?php _e('Email Body','supportcandy');?></label>
46	<p class="help-block"><?php _e('Body for email to send. Use macros for ticket specific details. Macros will get replaced by its value while sending an email.','supportcandy');?></p>
47	<?php if($rich_editing){?>
48	<div class="text-right">
49	<button id="visual" class="wpsc-switch-editor wpsc-switch-editor-active " type="button" onclick="wpsc_get_tinymce('wpsc_en_body','email_body');"><?php _e('Visual','supportcandy');?></button>
50	<button id="text" class="wpsc-switch-editor" type="button" onclick="wpsc_get_textarea('wpsc_en_body')"><?php _e('Text','supportcandy');?></button>
51	</div>
52	<?php } ?>
53	<textarea type="text" class="form-control" name="wpsc_en_body" id="wpsc_en_body"></textarea>
54	<div class="row attachment_link">
55	<span onclick="wpsc_get_templates(); "><?php _e('Insert Macros','supportcandy') ?></span>
56	</div>
57	</div>
58
59	<div class="form-group">
60	<label for=""><?php _e('Recipients','supportcandy');?></label>
61	<p class="help-block"><?php _e('Select roles who will receive email notifications. Assigned Agent will be none if type is New Ticket. If you want to automate assign agent for new ticket, you can purchase our <strong>Assign Agent Rules</strong> add-on.','supportcandy');?></p>
62	<div class="row">
63	<div class="col-sm-4" style="margin-bottom:10px; display:flex;">
64	<div style="width:25px;"><input type="checkbox" name="wpsc_en_recipients[]" value="customer" /></div>
65	<div style="padding-top:3px;"><?php _e('Customer','supportcandy')?></div>
66	</div>
67	<div class="col-sm-4" style="margin-bottom:10px; display:flex;">
68	<div style="width:25px;"><input type="checkbox" name="wpsc_en_recipients[]" value="assigned_agent" /></div>
69	<div style="padding-top:3px;"><?php _e('Assigned Agent','supportcandy')?></div>
70	</div>
71	<?php foreach ( $agent_role as $key => $role ) : ?>
72	<div class="col-sm-4" style="margin-bottom:10px; display:flex;">
73	<div style="width:25px;"><input type="checkbox" name="wpsc_en_recipients[]" value="<?php echo esc_attr($key)?>" /></div>
74	<div style="padding-top:3px;"><?php echo esc_attr($role['label']).' '.__('(all agents)','supportcandy')?></div>
75	</div>
76	<?php endforeach;?>
77
78	<div class="col-sm-4" style="margin-bottom:10px; display:flex;">
79	<div style="width:25px;"><input type="checkbox" name="wpsc_en_recipients[]" value="extra_ticket_users" /></div>
80	<div style="padding-top:3px;"><?php _e('Additional Ticket Recipients','supportcandy')?></div>
81	</div>
82
83	<div class="col-sm-4 prev_assigned" style="margin-bottom:10px; display:none;">
84	<div style="width:25px;"><input type="checkbox" name="wpsc_en_recipients[]" id="previously_assign_agent" value="previously_assigned_agent" /></div>
85	<div style="padding-top:3px;"><?php _e('Previously Assigned Agents','supportcandy')?></div>
86	</div>
87
88	<div class="col-sm-4 current_user"style="margin-bottom:10px; display:none;">
89	<div style="width:25px;"><input type="checkbox" name="wpsc_en_recipients[]" value="current_user"/></div>
90	<div style="padding-top:3px;"><?php _e('Current User','supportcandy')?></div>
91	</div>
92
93	<?php do_action('wpsp_en_add_ticket_recipients');?>
94
95	</div>
96	</div>
97
98	<div class="form-group">
99	<label for="wpsc_en_extra_recipients"><?php _e('Additional Recipients','supportcandy');?></label>
100	<p class="help-block"><?php _e('(Optional) Enter additional recipient email address. One email per line.','supportcandy');?></p>
101	<textarea style="height:100px !important" class="form-control" name="wpsc_en_extra_recipients" id="wpsc_en_extra_recipients"></textarea>
102	</div>
103
104	<div class="form-group">
105	<label for=""><?php _e('Conditions','supportcandy');?></label>
106	<p class="help-block"><?php _e('(Optional) Email will only send when all condition matches.','supportcandy');?></p>
107	<?php $wpscfunction->load_conditions_ui('wpsc_add_en_conditions');?>
108	</div>
109
110	<?php do_action('wpsc_get_add_ticket_notification');?>
111
112	<button type="submit" class="btn btn-success"><?php _e('Save Changes','supportcandy');?></button>
113	<img class="wpsc_submit_wait" style="display:none;" src="<?php echo esc_url(WPSC_PLUGIN_URL.'asset/images/[email protected]');?>">
114	<input type="hidden" name="action" value="wpsc_email_notifications" />
115	<input type="hidden" name="setting_action" value="set_add_ticket_notification" />
116	<input type="hidden" name="_ajax_nonce" value="<?php echo wp_create_nonce('set_add_ticket_notification')?>">
117	</form>
118
119	<script>
120	function wpsc_get_tinymce(selector,body_id){
121
122	jQuery('#visual_header').addClass('btn btn-primary visual_header');
123	jQuery('#text_header').removeClass('btn btn-primary text_header');
124	jQuery('#text_header').addClass('btn btn-default text_header');
125	jQuery('#text').removeClass('wpsc-switch-editor-active');
126	jQuery('#visual').addClass('wpsc-switch-editor-active');
127	tinymce.init({
128	selector:'#'+selector,
129	body_id: body_id,
130	menubar: false,
131	statusbar: false,
132	height : '200',
133	plugins: [
134	'lists link image directionality'
135	],
136	image_advtab: true,
137	toolbar: 'bold italic underline blockquote \| alignleft aligncenter alignright \| bullist numlist \| rtl \| link image',
138	branding: false,
139	autoresize_bottom_margin: 20,
140	browser_spellcheck : true,
141	relative_urls : false,
142	remove_script_host : false,
143	convert_urls : true,
144	setup: function (editor) {
145	}
146	});
147	}
148
149	function wpsc_get_textarea(selector){
150
151	jQuery('#visual_body').removeClass('btn btn-primary visual_body');
152	jQuery('#visual_body').addClass('btn btn-default visual_body');
153	jQuery('#text_body').addClass('btn btn-primary text_body');
154	tinymce.remove('#'+selector);
155	jQuery('#text').addClass('wpsc-switch-editor-active');
156	jQuery('#visual').removeClass('wpsc-switch-editor-active');
157	}
158	tinymce.remove();
159	tinymce.init({
160	selector:'#wpsc_en_body',
161	body_id: 'email_body',
162	menubar: false,
163	directionality : '<?php echo esc_attr($directionality); ?>' ,
164	statusbar: false,
165	height : '200',
166	plugins: [
167	'lists link image directionality'
168	],
169	image_advtab: true,
170	toolbar: 'bold italic underline blockquote \| alignleft aligncenter alignright \| bullist numlist \| rtl \| link image',
171	branding: false,
172	autoresize_bottom_margin: 20,
173	browser_spellcheck : true,
174	relative_urls : false,
175	remove_script_host : false,
176	convert_urls : true,
177	setup: function (editor) {
178	}
179	});
180	</script>
181	<script>
182	jQuery('#wpsc_en_type').on('change', function(){
183	var en_type = jQuery('#wpsc_en_type').val();
184	if(en_type == 'new_ticket'){
185	jQuery('.prev_assigned').css({"display" : "none"});
186	}else{
187	jQuery('.prev_assigned').css({"display" : "flex"});
188	}
189
190	var valid_types = ['new_ticket', 'ticket_rating', 'ticket_feedback', 'out_of_sla'];
191	if(jQuery.inArray( en_type, valid_types ) > -1 ){
192	jQuery('.current_user').css({"display" : "none"});
193	}else{
194	jQuery('.current_user').css({"display" : "flex"});
195	}
196	});
197	</script>