supportcandy / includes / rest_api / v1 / create_new_ticket.php

create_new_ticket.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 2.3.1, at includes/rest_api/v1/create_new_ticket.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly
4	}
5
6	global $wpdb, $current_user, $wpscfunction;
7
8	$args = array();
9	$params = $request->get_params();
10	$data = isset($params['fields_data']) ? wp_kses_post($params['fields_data']) : '';
11	$response = array();
12
13	if (!$data) {
14	$response = new WP_Error(
15	'invalid_api_parameters',
16	'Invalid api parameters provided.',
17	array(
18	'status' => 403,
19	)
20	);
21	return;
22	}
23
24	$fields_data = json_decode($data);
25
26	// customer name
27	if ( isset($fields_data->customer_name) ){
28	$args['customer_name'] = $fields_data->customer_name;
29	} else if ( is_user_logged_in() ) {
30	$args['customer_name'] = $current_user->display_name;
31	}
32
33	// customer email
34	if ( isset($fields_data->customer_email) ){
35	$args['customer_email'] = $fields_data->customer_email;
36	} else if ( is_user_logged_in() ) {
37	$args['customer_email'] = $current_user->user_email;
38	}
39
40	// error if there is no user found
41	if ( !isset($args['customer_name']) \|\| !isset($args['customer_email']) ) {
42	$response = new WP_Error(
43	'user_not_found',
44	'Either user name or email not given.',
45	array(
46	'status' => 403,
47	)
48	);
49	return;
50	}
51
52	// check agent created
53	if ( is_user_logged_in() && $current_user->has_cap('wpsc_agent') && $args['customer_email'] != $current_user->user_email ) {
54	$args['agent_created'] = $current_user->ID;
55	}
56
57	// Ticket subject
58	$subject = get_term_by('slug', 'ticket_subject', 'wpsc_ticket_custom_fields' );
59	$wpsc_tf_limit = get_term_meta( $subject->term_id,'wpsc_tf_limit',true);
60	$ticket_subject = isset($fields_data->ticket_subject) ? $fields_data->ticket_subject : '';
61
62	if($wpsc_tf_limit){
63	$ticket_subject = substr($ticket_subject,0,$wpsc_tf_limit);
64	}
65
66	$args['ticket_subject'] = $ticket_subject;
67
68	// Ticket description
69	$ticket_description = isset($fields_data->ticket_description) ? wp_kses_post(htmlspecialchars_decode($fields_data->ticket_description, ENT_QUOTES)) : '';
70	//$ticket_description = str_replace(' ', ' ', $ticket_description);
71
72	$args['ticket_description'] = $ticket_description;
73	$wpsc_guest_can_upload_files = get_option('wpsc_guest_can_upload_files');
74	if(is_user_logged_in() \|\| $wpsc_guest_can_upload_files ){
75	$description_attachment = isset($fields_data->desc_attachment) ? $wpscfunction->sanitize_array($fields_data->desc_attachment) : array();
76	if($description_attachment) $args['desc_attachment'] = $description_attachment;
77	}
78
79	// Ticket category
80	if( isset($fields_data->ticket_category) && intval($fields_data->ticket_category) > 0 && $wpscfunction->is_category($fields_data->ticket_category) ){
81	$args['ticket_category'] = $fields_data->ticket_category;
82	}
83
84	// Ticket priority
85	if( isset($fields_data->ticket_priority) && intval($fields_data->ticket_priority) > 0 && $wpscfunction->is_priority($fields_data->ticket_priority) ){
86	$args['ticket_priority'] = $fields_data->ticket_priority;
87	}
88
89	// Custom fields
90	$fields = get_terms([
91	'taxonomy' => 'wpsc_ticket_custom_fields',
92	'hide_empty' => false,
93	'orderby' => 'meta_value_num',
94	'meta_key' => 'wpsc_tf_load_order',
95	'order' => 'ASC',
96	'meta_query' => array(
97	'relation' => 'AND',
98	array(
99	'key' => 'agentonly',
100	'value' => array(0,1),
101	'compare' => 'IN'
102	),
103	array(
104	'key' => 'wpsc_tf_type',
105	'value' => '0',
106	'compare' => '>'
107	),
108	),
109	]);
110
111	foreach ($fields as $field) {
112
113	$tf_type = get_term_meta( $field->term_id, 'wpsc_tf_type', true);
114
115	switch ($tf_type) {
116
117	case '1':
118	case '2':
119	case '6':
120	case '7':
121	case '8':
122	case '18':
123	case '21':
124	$text = isset($fields_data->{$field->slug}) ? sanitize_text_field($fields_data->{$field->slug}) : '';
125	if($text) $args[$field->slug] = $text;
126	break;
127
128	case '3':
129	$arrVal = isset($fields_data->{$field->slug}) ? $fields_data->{$field->slug} : array();
130	foreach ( $arrVal as $val) {
131	if ( $wpscfunction->is_cf_option($field->term_id,$val) ) {
132	$args[$field->slug][] = sanitize_text_field($val);
133	}
134	}
135	break;
136
137	case '4':
138	$text = isset($fields_data->{$field->slug}) ? sanitize_text_field($fields_data->{$field->slug}) : '';
139	$args[$field->slug] = $text && $wpscfunction->is_cf_option($field->term_id,$text) ? $text : '';
140	break;
141
142	case '10':
143	$arrVal = isset($fields_data->{$field->slug}) ? $fields_data->{$field->slug} : array();
144	if($arrVal) $args[$field->slug] = $wpscfunction->sanitize_array($arrVal);
145	break;
146
147	case '5':
148	$text = isset($fields_data->{$field->slug}) ? wp_kses_post(htmlspecialchars_decode($fields_data->{$field->slug}, ENT_QUOTES)) : '';
149	if($text) $args[$field->slug] = $text;
150	break;
151
152	case '9':
153	$number = isset($fields_data->{$field->slug}) ? intval($fields_data->{$field->slug}) : '';
154	if($number) $args[$field->slug] = $number;
155	break;
156
157	default:
158	$args = apply_filters('wpsc_after_create_ticket_custom_field', $args, $field, $tf_type );
159	break;
160	}
161	}
162
163	$args = apply_filters( 'wpsc_before_create_ticket_args', $args);
164
165	$ticket_id = $wpscfunction->create_ticket($args);
166
167	if ( $ticket_id > 0 ) {
168
169	$response = array(
170	'status' => 200,
171	'ticket_id' => $ticket_id
172	);
173
174	} else {
175
176	$response = new WP_Error(
177	'operation_failed',
178	'Ticket not created.',
179	array(
180	'status' => 403,
181	)
182	);
183
184	}
185