supportcandy / class-wpsc-installation.php

class-wpsc-installation.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.3.7, at class-wpsc-installation.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_Installation' ) ) :
7
8	final class WPSC_Installation {
9
10	/**
11	* Currently installed version
12	*
13	* @var string
14	*/
15	public static $current_version;
16
17	/**
18	* Current database version
19	*
20	* @var string
21	*/
22	public static $current_db_version;
23
24	/**
25	* For checking whether upgrade available or not
26	*
27	* @var boolean
28	*/
29	public static $is_upgrade = false;
30
31	/**
32	* Initialize installation
33	*/
34	public static function init() {
35
36	self::get_current_version();
37	self::check_upgrade();
38
39	// database upgrade available.
40	if ( self::$current_version > 0 && self::$current_db_version < WPSC_DB_VERSION ) {
41
42	define( 'WPSC_DB_UPGRADING', true );
43	return;
44	}
45
46	// fresh installation or regular update.
47	if ( self::$is_upgrade ) {
48
49	define( 'WPSC_INSTALLING', true );
50
51	// Do not allow parallel process to run.
52	if ( 'yes' === get_transient( 'wpsc_installing' ) ) {
53	return;
54	}
55
56	// Set transient.
57	set_transient( 'wpsc_installing', 'yes', MINUTE_IN_SECONDS * 10 );
58
59	// Create or update database tables.
60	self::create_db_tables();
61
62	// Run installation.
63	if ( self::$current_version == 0 ) {
64
65	add_action( 'init', array( __CLASS__, 'initial_setup' ), 1 );
66	add_action( 'init', array( __CLASS__, 'set_upgrade_complete' ), 1 );
67
68	} else {
69
70	add_action( 'init', array( __CLASS__, 'upgrade' ), 1 );
71	}
72
73	// Delete transient.
74	delete_transient( 'wpsc_installing' );
75	}
76
77	// Deactivate functionality.
78	register_deactivation_hook( WPSC_PLUGIN_FILE, array( __CLASS__, 'deactivate' ) );
79	}
80
81	/**
82	* Check version
83	*/
84	public static function get_current_version() {
85
86	self::$current_version = get_option( 'wpsc_current_version', '0' );
87	self::$current_db_version = get_option( 'wpsc_db_version', '1.0' );
88	}
89
90	/**
91	* Check for upgrade
92	*/
93	public static function check_upgrade() {
94
95	if ( self::$current_version != WPSC_VERSION ) {
96	self::$is_upgrade = true;
97	}
98	}
99
100	/**
101	* Create database tables
102	*/
103	public static function create_db_tables() {
104
105	global $wpdb;
106
107	require_once ABSPATH . 'wp-admin/includes/upgrade.php';
108
109	$collate = '';
110	if ( $wpdb->has_cap( 'collation' ) ) {
111	$collate = $wpdb->get_charset_collate();
112	}
113
114	$tables = "
115	CREATE TABLE {$wpdb->prefix}psmsc_tickets (
116	id BIGINT NOT NULL AUTO_INCREMENT,
117	is_active INT(1) NOT NULL DEFAULT '1',
118	customer BIGINT NOT NULL,
119	subject TEXT NOT NULL,
120	status INT NOT NULL,
121	priority INT NOT NULL,
122	category INT NOT NULL,
123	assigned_agent TEXT NULL,
124	date_created DATETIME NOT NULL,
125	date_updated DATETIME NOT NULL,
126	agent_created INT DEFAULT NULL,
127	ip_address VARCHAR(50) DEFAULT NULL,
128	source VARCHAR(50) DEFAULT NULL,
129	browser VARCHAR(50) DEFAULT NULL,
130	os VARCHAR(50) DEFAULT NULL,
131	add_recipients TEXT NULL,
132	prev_assignee TEXT NULL,
133	date_closed DATETIME DEFAULT NULL,
134	user_type VARCHAR(100) NOT NULL,
135	last_reply_on DATETIME DEFAULT NULL,
136	last_reply_by BIGINT NOT NULL,
137	last_reply_source VARCHAR(50) DEFAULT NULL,
138	auth_code VARCHAR(50) DEFAULT NULL,
139	tags TINYTEXT NULL DEFAULT NULL,
140	live_agents TINYTEXT NULL DEFAULT NULL,
141	misc LONGTEXT NULL DEFAULT NULL,
142	PRIMARY KEY (id)
143	) $collate;
144	CREATE TABLE {$wpdb->prefix}psmsc_customers (
145	id BIGINT NOT NULL AUTO_INCREMENT,
146	user BIGINT NOT NULL,
147	ticket_count INT NOT NULL DEFAULT '0',
148	name VARCHAR(200) NOT NULL,
149	email VARCHAR(200) NOT NULL,
150	PRIMARY KEY (id)
151	) $collate;
152	CREATE TABLE {$wpdb->prefix}psmsc_custom_fields (
153	id INT NOT NULL AUTO_INCREMENT,
154	name VARCHAR(200) NOT NULL,
155	extra_info TEXT NULL,
156	slug VARCHAR(200) NULL,
157	field VARCHAR(50) NULL,
158	type VARCHAR(100) NULL,
159	default_value TEXT NULL,
160	placeholder_text TEXT NULL,
161	char_limit INT NULL,
162	date_display_as VARCHAR(50) NULL,
163	date_format VARCHAR(50) NULL,
164	date_range VARCHAR(50) NULL,
165	start_range DATETIME NULL,
166	end_range DATETIME NULL,
167	time_format INT NULL,
168	is_personal_info INT(1) NOT NULL DEFAULT 0,
169	is_auto_fill INT(1) NULL,
170	allow_ticket_form INT(1) NULL DEFAULT 1,
171	allow_my_profile INT(1) NULL DEFAULT 1,
172	tl_width INT(3) NOT NULL DEFAULT 100,
173	load_order INT NOT NULL DEFAULT 1,
174	number_type VARCHAR(50) NULL,
175	PRIMARY KEY (id)
176	) $collate;
177	CREATE TABLE {$wpdb->prefix}psmsc_options (
178	id INT NOT NULL AUTO_INCREMENT,
179	name VARCHAR(200) NOT NULL,
180	custom_field INT NOT NULL DEFAULT 0,
181	date_created DATETIME NOT NULL,
182	load_order INT NOT NULL DEFAULT 1,
183	PRIMARY KEY (id)
184	) $collate;
185	CREATE TABLE {$wpdb->prefix}psmsc_threads (
186	id BIGINT NOT NULL AUTO_INCREMENT,
187	ticket BIGINT NOT NULL,
188	is_active INT(1) NOT NULL DEFAULT 1,
189	customer BIGINT NULL DEFAULT NULL,
190	type VARCHAR(50) NOT NULL,
191	body LONGTEXT NOT NULL,
192	attachments TEXT NULL DEFAULT NULL,
193	ip_address VARCHAR(50) NULL DEFAULT NULL,
194	source VARCHAR(50) NULL DEFAULT NULL,
195	os VARCHAR(50) NULL DEFAULT NULL,
196	browser VARCHAR(100) NULL DEFAULT NULL,
197	seen DATETIME NULL DEFAULT NULL,
198	date_created DATETIME NOT NULL,
199	date_updated DATETIME NOT NULL,
200	PRIMARY KEY (id)
201	) $collate;
202	CREATE TABLE {$wpdb->prefix}psmsc_statuses (
203	id BIGINT NOT NULL AUTO_INCREMENT,
204	name VARCHAR(200) NOT NULL,
205	color VARCHAR(50) NOT NULL,
206	bg_color VARCHAR(50) NOT NULL,
207	load_order INT NOT NULL DEFAULT 1,
208	PRIMARY KEY (id)
209	) $collate;
210	CREATE TABLE {$wpdb->prefix}psmsc_categories (
211	id BIGINT NOT NULL AUTO_INCREMENT,
212	name VARCHAR(200) NOT NULL,
213	load_order INT NOT NULL DEFAULT 1,
214	PRIMARY KEY (id)
215	) $collate;
216	CREATE TABLE {$wpdb->prefix}psmsc_priorities (
217	id BIGINT NOT NULL AUTO_INCREMENT,
218	name VARCHAR(200) NOT NULL,
219	color VARCHAR(50) NOT NULL,
220	bg_color VARCHAR(50) NOT NULL,
221	load_order INT NOT NULL DEFAULT 1,
222	PRIMARY KEY (id)
223	) $collate;
224	CREATE TABLE {$wpdb->prefix}psmsc_attachments (
225	id BIGINT NOT NULL AUTO_INCREMENT,
226	name VARCHAR(200) NOT NULL,
227	file_path TEXT NOT NULL,
228	is_image INT(1) NOT NULL DEFAULT 0,
229	is_active INT(1) NOT NULL DEFAULT 0,
230	is_uploaded INT(1) NOT NULL DEFAULT 0,
231	date_created DATETIME NOT NULL,
232	source VARCHAR(200) NOT NULL,
233	source_id BIGINT NOT NULL DEFAULT 0,
234	ticket_id BIGINT NOT NULL DEFAULT 0,
235	customer_id BIGINT NOT NULL DEFAULT 0,
236	PRIMARY KEY (id)
237	) $collate;
238	CREATE TABLE {$wpdb->prefix}psmsc_agents (
239	id BIGINT NOT NULL AUTO_INCREMENT,
240	user BIGINT NULL DEFAULT 0,
241	customer BIGINT NULL DEFAULT 0,
242	role INT NOT NULL DEFAULT 0,
243	name VARCHAR(200) NOT NULL,
244	workload INT NULL DEFAULT NULL,
245	unresolved_count INT NULL DEFAULT NULL,
246	is_agentgroup INT(1) NOT NULL DEFAULT 0,
247	is_active INT(1) NOT NULL DEFAULT 0,
248	PRIMARY KEY (id)
249	) $collate;
250	CREATE TABLE {$wpdb->prefix}psmsc_logs (
251	id BIGINT NOT NULL AUTO_INCREMENT,
252	type VARCHAR(200) NOT NULL,
253	ref_id BIGINT NOT NULL,
254	modified_by BIGINT NOT NULL,
255	body LONGTEXT NOT NULL,
256	date_created DATETIME NOT NULL,
257	PRIMARY KEY (id)
258	) $collate;
259	CREATE TABLE {$wpdb->prefix}psmsc_working_hrs (
260	id INT NOT NULL AUTO_INCREMENT,
261	agent BIGINT NOT NULL,
262	day TINYINT NOT NULL,
263	start_time VARCHAR(20) NOT NULL,
264	end_time VARCHAR(20) NOT NULL,
265	PRIMARY KEY (id)
266	) $collate;
267	CREATE TABLE {$wpdb->prefix}psmsc_holidays (
268	id INT NOT NULL AUTO_INCREMENT,
269	agent BIGINT NOT NULL,
270	holiday DATETIME NOT NULL,
271	is_recurring TINYINT NOT NULL,
272	PRIMARY KEY (id)
273	) $collate;
274	CREATE TABLE {$wpdb->prefix}psmsc_wh_exceptions (
275	id INT NOT NULL AUTO_INCREMENT,
276	agent BIGINT NOT NULL,
277	title VARCHAR(200) NOT NULL,
278	exception_date DATETIME NOT NULL,
279	start_time VARCHAR(20) NOT NULL,
280	end_time VARCHAR(20) NOT NULL,
281	PRIMARY KEY (id)
282	) $collate;
283	CREATE TABLE {$wpdb->prefix}psmsc_email_otp (
284	id INT NOT NULL AUTO_INCREMENT,
285	email VARCHAR(200) NOT NULL,
286	otp INT NOT NULL,
287	date_expiry DATETIME NOT NULL,
288	data LONGTEXT NULL DEFAULT NULL,
289	PRIMARY KEY (id)
290	) $collate;
291	CREATE TABLE {$wpdb->prefix}psmsc_email_notifications (
292	id INT NOT NULL AUTO_INCREMENT,
293	from_name VARCHAR(200) NULL DEFAULT NULL,
294	from_email VARCHAR(200) NULL DEFAULT NULL,
295	reply_to VARCHAR(200) NULL DEFAULT NULL,
296	subject TEXT NULL DEFAULT NULL,
297	body LONGTEXT NULL DEFAULT NULL,
298	to_email TEXT NULL DEFAULT NULL,
299	cc_email TEXT NULL DEFAULT NULL,
300	bcc_email TEXT NULL DEFAULT NULL,
301	attachments TEXT NULL DEFAULT NULL,
302	priority INT(1) NOT NULL DEFAULT 1,
303	attempt INT(1) DEFAULT 0,
304	PRIMARY KEY (id)
305	) $collate;
306	CREATE TABLE {$wpdb->prefix}psmsc_scheduled_tasks (
307	id INT NOT NULL AUTO_INCREMENT,
308	class VARCHAR(200) NOT NULL,
309	method VARCHAR(200) NOT NULL,
310	args TINYTEXT NULL DEFAULT NULL,
311	is_manual INT(1) NOT NULL DEFAULT 0,
312	warning_text TINYTEXT NULL DEFAULT NULL,
313	warning_link_text TINYTEXT NULL DEFAULT NULL,
314	progressbar_text TINYTEXT NULL DEFAULT NULL,
315	pages INT NOT NULL DEFAULT 0,
316	PRIMARY KEY (id)
317	) $collate;
318	CREATE TABLE {$wpdb->prefix}psmsc_ticket_tags (
319	id INT NOT NULL AUTO_INCREMENT,
320	name VARCHAR(200) NOT NULL,
321	description TINYTEXT NOT NULL,
322	color VARCHAR(50) NOT NULL,
323	bg_color VARCHAR(50) NOT NULL,
324	PRIMARY KEY (id)
325	) $collate;
326	";
327
328	dbDelta( $tables );
329	}
330
331	/**
332	* First time installation
333	*/
334	public static function initial_setup() {
335
336	global $wpdb;
337
338	$wpdb->query( 'SET auto_increment_increment = 1' );
339	$wpdb->query( 'SET auto_increment_offset = 1' );
340
341	// string translations.
342	$string_translations = array();
343
344	// Insert default custom fields.
345	$name = esc_attr__( 'ID', 'supportcandy' );
346	$wpdb->insert(
347	$wpdb->prefix . 'psmsc_custom_fields',
348	array(
349	'name' => $name,
350	'slug' => 'id',
351	'field' => 'ticket',
352	'type' => 'df_id',
353	'tl_width' => 50,
354	'load_order' => 1,
355	)
356	);
357	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
358
359	$name = esc_attr__( 'Customer', 'supportcandy' );
360	$extra_info = esc_attr__( 'Select customer for whom you wish to create a ticket', 'supportcandy' );
361	$wpdb->insert(
362	$wpdb->prefix . 'psmsc_custom_fields',
363	array(
364	'name' => $name,
365	'extra_info' => $extra_info,
366	'slug' => 'customer',
367	'field' => 'ticket',
368	'type' => 'df_customer',
369	'load_order' => 2,
370	)
371	);
372	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
373	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
374
375	$name = esc_attr__( 'Name', 'supportcandy' );
376	$extra_info = esc_attr__( 'Please insert your name', 'supportcandy' );
377	$wpdb->insert(
378	$wpdb->prefix . 'psmsc_custom_fields',
379	array(
380	'name' => $name,
381	'extra_info' => $extra_info,
382	'slug' => 'name',
383	'field' => 'customer',
384	'type' => 'df_customer_name',
385	'tl_width' => 150,
386	'load_order' => 3,
387	'is_personal_info' => 1,
388	)
389	);
390	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
391	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
392
393	$name = esc_attr__( 'Email Address', 'supportcandy' );
394	$extra_info = esc_attr__( 'Please insert your email address', 'supportcandy' );
395	$wpdb->insert(
396	$wpdb->prefix . 'psmsc_custom_fields',
397	array(
398	'name' => $name,
399	'extra_info' => $extra_info,
400	'slug' => 'email',
401	'field' => 'customer',
402	'type' => 'df_customer_email',
403	'tl_width' => 150,
404	'load_order' => 4,
405	'is_personal_info' => 1,
406	)
407	);
408	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
409	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
410
411	$name = esc_attr__( 'Subject', 'supportcandy' );
412	$extra_info = esc_attr__( 'Short description of the ticket', 'supportcandy' );
413	$wpdb->insert(
414	$wpdb->prefix . 'psmsc_custom_fields',
415	array(
416	'name' => $name,
417	'extra_info' => $extra_info,
418	'slug' => 'subject',
419	'field' => 'ticket',
420	'type' => 'df_subject',
421	'tl_width' => 200,
422	'default_value' => 'Not Applicable',
423	'load_order' => 5,
424	)
425	);
426	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
427	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
428
429	$name = esc_attr__( 'Description', 'supportcandy' );
430	$extra_info = esc_attr__( 'Detailed description of the ticket', 'supportcandy' );
431	$wpdb->insert(
432	$wpdb->prefix . 'psmsc_custom_fields',
433	array(
434	'name' => $name,
435	'extra_info' => $extra_info,
436	'slug' => 'description',
437	'field' => 'ticket',
438	'type' => 'df_description',
439	'default_value' => 'Not Applicable',
440	'load_order' => 6,
441	)
442	);
443	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
444	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
445
446	$name = esc_attr__( 'Status', 'supportcandy' );
447	$extra_info = esc_attr__( 'Please select status', 'supportcandy' );
448	$wpdb->insert(
449	$wpdb->prefix . 'psmsc_custom_fields',
450	array(
451	'name' => $name,
452	'extra_info' => $extra_info,
453	'slug' => 'status',
454	'field' => 'ticket',
455	'type' => 'df_status',
456	'tl_width' => 100,
457	'default_value' => 1,
458	'load_order' => 7,
459	)
460	);
461	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
462	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
463
464	$name = esc_attr__( 'Priority', 'supportcandy' );
465	$extra_info = esc_attr__( 'Please select priority', 'supportcandy' );
466	$wpdb->insert(
467	$wpdb->prefix . 'psmsc_custom_fields',
468	array(
469	'name' => $name,
470	'extra_info' => $extra_info,
471	'slug' => 'priority',
472	'field' => 'ticket',
473	'type' => 'df_priority',
474	'tl_width' => 100,
475	'default_value' => 1,
476	'load_order' => 8,
477	)
478	);
479	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
480	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
481
482	$name = esc_attr__( 'Category', 'supportcandy' );
483	$extra_info = esc_attr__( 'Please select category', 'supportcandy' );
484	$wpdb->insert(
485	$wpdb->prefix . 'psmsc_custom_fields',
486	array(
487	'name' => $name,
488	'extra_info' => $extra_info,
489	'slug' => 'category',
490	'field' => 'ticket',
491	'type' => 'df_category',
492	'tl_width' => 100,
493	'default_value' => 1,
494	'load_order' => 9,
495	)
496	);
497	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
498	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
499
500	$name = esc_attr__( 'Assignee', 'supportcandy' );
501	$extra_info = esc_attr__( 'Please select an agent', 'supportcandy' );
502	$wpdb->insert(
503	$wpdb->prefix . 'psmsc_custom_fields',
504	array(
505	'name' => $name,
506	'extra_info' => $extra_info,
507	'slug' => 'assigned_agent',
508	'field' => 'ticket',
509	'type' => 'df_assigned_agent',
510	'tl_width' => 150,
511	'load_order' => 10,
512	)
513	);
514	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
515	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
516
517	$name = esc_attr__( 'Date Created', 'supportcandy' );
518	$wpdb->insert(
519	$wpdb->prefix . 'psmsc_custom_fields',
520	array(
521	'name' => $name,
522	'slug' => 'date_created',
523	'field' => 'ticket',
524	'type' => 'df_date_created',
525	'date_display_as' => 'date',
526	'tl_width' => 165,
527	'load_order' => 11,
528	)
529	);
530	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
531
532	$name = esc_attr__( 'Date Updated', 'supportcandy' );
533	$wpdb->insert(
534	$wpdb->prefix . 'psmsc_custom_fields',
535	array(
536	'name' => $name,
537	'slug' => 'date_updated',
538	'field' => 'ticket',
539	'type' => 'df_date_updated',
540	'date_display_as' => 'diff',
541	'tl_width' => 165,
542	'load_order' => 12,
543	)
544	);
545	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
546
547	$name = esc_attr__( 'Agent Created', 'supportcandy' );
548	$wpdb->insert(
549	$wpdb->prefix . 'psmsc_custom_fields',
550	array(
551	'name' => $name,
552	'slug' => 'agent_created',
553	'field' => 'ticket',
554	'type' => 'df_agent_created',
555	'tl_width' => 100,
556	'load_order' => 13,
557	)
558	);
559	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
560
561	$name = esc_attr__( 'IP Address', 'supportcandy' );
562	$wpdb->insert(
563	$wpdb->prefix . 'psmsc_custom_fields',
564	array(
565	'name' => $name,
566	'slug' => 'ip_address',
567	'field' => 'ticket',
568	'type' => 'df_ip_address',
569	'tl_width' => 100,
570	'load_order' => 14,
571	'is_personal_info' => 1,
572	)
573	);
574	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
575
576	$name = esc_attr__( 'Source', 'supportcandy' );
577	$wpdb->insert(
578	$wpdb->prefix . 'psmsc_custom_fields',
579	array(
580	'name' => $name,
581	'slug' => 'source',
582	'field' => 'ticket',
583	'type' => 'df_source',
584	'tl_width' => 100,
585	'load_order' => 15,
586	)
587	);
588	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
589
590	$name = esc_attr__( 'Browser', 'supportcandy' );
591	$wpdb->insert(
592	$wpdb->prefix . 'psmsc_custom_fields',
593	array(
594	'name' => $name,
595	'slug' => 'browser',
596	'field' => 'ticket',
597	'type' => 'df_browser',
598	'tl_width' => 100,
599	'load_order' => 16,
600	)
601	);
602	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
603
604	$name = esc_attr__( 'Operating System', 'supportcandy' );
605	$wpdb->insert(
606	$wpdb->prefix . 'psmsc_custom_fields',
607	array(
608	'name' => $name,
609	'slug' => 'os',
610	'field' => 'ticket',
611	'type' => 'df_os',
612	'tl_width' => 100,
613	'load_order' => 17,
614	)
615	);
616	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
617
618	$name = esc_attr__( 'Additional Recipients', 'supportcandy' );
619	$extra_info = esc_attr__( 'Please insert email addresses (one per line)', 'supportcandy' );
620	$wpdb->insert(
621	$wpdb->prefix . 'psmsc_custom_fields',
622	array(
623	'name' => $name,
624	'extra_info' => $extra_info,
625	'slug' => 'add_recipients',
626	'field' => 'ticket',
627	'type' => 'df_add_recipients',
628	'is_personal_info' => 1,
629	'load_order' => 18,
630	)
631	);
632	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
633	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
634
635	$name = esc_attr__( 'Previous Assignee', 'supportcandy' );
636	$wpdb->insert(
637	$wpdb->prefix . 'psmsc_custom_fields',
638	array(
639	'name' => $name,
640	'slug' => 'prev_assignee',
641	'field' => 'ticket',
642	'type' => 'df_prev_assignee',
643	'tl_width' => 100,
644	'is_personal_info' => 0,
645	'load_order' => 19,
646	)
647	);
648	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
649
650	$name = esc_attr__( 'Date Closed', 'supportcandy' );
651	$wpdb->insert(
652	$wpdb->prefix . 'psmsc_custom_fields',
653	array(
654	'name' => $name,
655	'slug' => 'date_closed',
656	'field' => 'ticket',
657	'type' => 'df_date_closed',
658	'date_display_as' => 'date',
659	'is_personal_info' => 0,
660	'tl_width' => 165,
661	'load_order' => 20,
662	)
663	);
664	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
665
666	$name = esc_attr__( 'User Type', 'supportcandy' );
667	$wpdb->insert(
668	$wpdb->prefix . 'psmsc_custom_fields',
669	array(
670	'name' => $name,
671	'slug' => 'user_type',
672	'field' => 'ticket',
673	'type' => 'df_user_type',
674	'tl_width' => 100,
675	'is_personal_info' => 0,
676	'load_order' => 21,
677	)
678	);
679	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
680
681	$name = esc_attr__( 'Last Reply On', 'supportcandy' );
682	$wpdb->insert(
683	$wpdb->prefix . 'psmsc_custom_fields',
684	array(
685	'name' => $name,
686	'slug' => 'last_reply_on',
687	'field' => 'ticket',
688	'type' => 'df_last_reply_on',
689	'date_display_as' => 'date',
690	'is_personal_info' => 0,
691	'tl_width' => 165,
692	'load_order' => 22,
693	)
694	);
695	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
696
697	$name = esc_attr__( 'Last Reply By', 'supportcandy' );
698	$wpdb->insert(
699	$wpdb->prefix . 'psmsc_custom_fields',
700	array(
701	'name' => $name,
702	'slug' => 'last_reply_by',
703	'field' => 'ticket',
704	'type' => 'df_last_reply_by',
705	'is_personal_info' => 0,
706	'tl_width' => 100,
707	'load_order' => 23,
708	)
709	);
710	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
711
712	$name = esc_attr__( 'Tags', 'supportcandy' );
713	$wpdb->insert(
714	$wpdb->prefix . 'psmsc_custom_fields',
715	array(
716	'name' => $name,
717	'slug' => 'tags',
718	'field' => 'ticket',
719	'type' => 'df_tags',
720	'is_personal_info' => 0,
721	'tl_width' => 100,
722	'load_order' => 24,
723	)
724	);
725	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
726
727	$name = esc_attr__( 'Last Reply Source', 'supportcandy' );
728	$wpdb->insert(
729	$wpdb->prefix . 'psmsc_custom_fields',
730	array(
731	'name' => $name,
732	'slug' => 'last_reply_source',
733	'field' => 'ticket',
734	'type' => 'df_last_reply_source',
735	'is_personal_info' => 0,
736	'tl_width' => 100,
737	'load_order' => 26,
738	)
739	);
740	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
741
742	// Insert default category.
743	$name = esc_attr__( 'General', 'supportcandy' );
744	$wpdb->insert(
745	$wpdb->prefix . 'psmsc_categories',
746	array(
747	'name' => $name,
748	'load_order' => 1,
749	)
750	);
751	$string_translations[ 'wpsc-category-' . $wpdb->insert_id ] = $name;
752
753	// Insert default statuses.
754	$name = esc_attr__( 'Open', 'supportcandy' );
755	$wpdb->insert(
756	$wpdb->prefix . 'psmsc_statuses',
757	array(
758	'name' => $name,
759	'color' => '#ec1010',
760	'bg_color' => '#ffe7e1',
761	'load_order' => 1,
762	)
763	);
764	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
765
766	$name = esc_attr__( 'Awaiting customer reply', 'supportcandy' );
767	$wpdb->insert(
768	$wpdb->prefix . 'psmsc_statuses',
769	array(
770	'name' => $name,
771	'color' => '#8222E6',
772	'bg_color' => '#E9D3FF',
773	'load_order' => 2,
774	)
775	);
776	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
777
778	$name = esc_attr__( 'Awaiting agent reply', 'supportcandy' );
779	$wpdb->insert(
780	$wpdb->prefix . 'psmsc_statuses',
781	array(
782	'name' => $name,
783	'color' => '#EB961C',
784	'bg_color' => '#FFEBCE',
785	'load_order' => 3,
786	)
787	);
788	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
789
790	$name = esc_attr__( 'Closed', 'supportcandy' );
791	$wpdb->insert(
792	$wpdb->prefix . 'psmsc_statuses',
793	array(
794	'name' => $name,
795	'color' => '#22940d',
796	'bg_color' => '#c1ffcf',
797	'load_order' => 4,
798	)
799	);
800	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
801
802	// Insert default priorities.
803	$name = esc_attr__( 'Low', 'supportcandy' );
804	$wpdb->insert(
805	$wpdb->prefix . 'psmsc_priorities',
806	array(
807	'name' => $name,
808	'color' => '#22940d',
809	'bg_color' => '#c1ffcf',
810	'load_order' => 1,
811	)
812	);
813	$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
814
815	$name = esc_attr__( 'Medium', 'supportcandy' );
816	$wpdb->insert(
817	$wpdb->prefix . 'psmsc_priorities',
818	array(
819	'name' => $name,
820	'color' => '#EB961C',
821	'bg_color' => '#FFEBCE',
822	'load_order' => 2,
823	)
824	);
825	$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
826
827	$name = esc_attr__( 'High', 'supportcandy' );
828	$wpdb->insert(
829	$wpdb->prefix . 'psmsc_priorities',
830	array(
831	'name' => $name,
832	'color' => '#ec1010',
833	'bg_color' => '#ffe7e1',
834	'load_order' => 3,
835	)
836	);
837	$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
838
839	// company working hrs.
840	for ( $i = 1; $i <= 7; $i++ ) {
841	$wpdb->insert(
842	$wpdb->prefix . 'psmsc_working_hrs',
843	array(
844	'agent' => 0,
845	'day' => $i,
846	'start_time' => '00:00:00',
847	'end_time' => '23:59:59',
848	)
849	);
850	}
851
852	// Agent roles.
853	update_option(
854	'wpsc-agent-roles',
855	array(
856	1 => array(
857	'label' => 'Administrator',
858	'caps' => array(
859
860	'view-unassigned' => true, // View ticket.
861	'view-assigned-me' => true,
862	'view-assigned-others' => true,
863
864	'reply-unassigned' => true, // Reply ticket.
865	'reply-assigned-me' => true,
866	'reply-assigned-others' => true,
867
868	'pn-unassigned' => true, // Private notes.
869	'pn-assigned-me' => true,
870	'pn-assigned-others' => true,
871
872	'aa-unassigned' => true, // Assignee.
873	'aa-assigned-me' => true,
874	'aa-assigned-others' => true,
875
876	'cs-unassigned' => true, // Change status.
877	'cs-assigned-me' => true,
878	'cs-assigned-others' => true,
879
880	'ctf-unassigned' => true, // Change ticket fields.
881	'ctf-assigned-me' => true,
882	'ctf-assigned-others' => true,
883
884	'caof-unassigned' => true, // Change agent only fields.
885	'caof-assigned-me' => true,
886	'caof-assigned-others' => true,
887
888	'crb-unassigned' => true, // Change raised by.
889	'crb-assigned-me' => true,
890	'crb-assigned-others' => true,
891
892	'eth-unassigned' => true, // Edit thread.
893	'eth-assigned-me' => true,
894	'eth-assigned-others' => true,
895
896	'dth-unassigned' => true, // Delete thread.
897	'dth-assigned-me' => true,
898	'dth-assigned-others' => true,
899
900	'vl-unassigned' => true, // View logs.
901	'vl-assigned-me' => true,
902	'vl-assigned-others' => true,
903
904	'dtt-unassigned' => true, // Delete ticket.
905	'dtt-assigned-me' => true,
906	'dtt-assigned-others' => true,
907
908	'dt-unassigned' => true, // Duplicate ticket.
909	'dt-assigned-me' => true,
910	'dt-assigned-others' => true,
911
912	'ar-unassigned' => true, // Additional recipients.
913	'ar-assigned-me' => true,
914	'ar-assigned-others' => true,
915
916	'backend-access' => true, // Dashboard support menu access.
917	'create-as' => true, // Create ticket on others behalf.
918	'dtt-access' => true, // Deleted ticket access.
919	'eci-access' => true, // Edit customer info.
920	'dash-access' => true, // Dashboard access.
921
922	'tt-unassigned' => true, // Ticket tags.
923	'tt-assigned-me' => true,
924	'tt-assigned-others' => true,
925	),
926	),
927	2 => array(
928	'label' => 'Agent',
929	'caps' => array(
930
931	'view-unassigned' => true,
932	'view-assigned-me' => true,
933	'view-assigned-others' => false,
934
935	'reply-unassigned' => true,
936	'reply-assigned-me' => true,
937	'reply-assigned-others' => false,
938
939	'pn-unassigned' => true,
940	'pn-assigned-me' => true,
941	'pn-assigned-others' => false,
942
943	'aa-unassigned' => true,
944	'aa-assigned-me' => true,
945	'aa-assigned-others' => false,
946
947	'cs-unassigned' => true,
948	'cs-assigned-me' => true,
949	'cs-assigned-others' => false,
950
951	'ctf-unassigned' => true,
952	'ctf-assigned-me' => true,
953	'ctf-assigned-others' => false,
954
955	'caof-unassigned' => true,
956	'caof-assigned-me' => true,
957	'caof-assigned-others' => false,
958
959	'crb-unassigned' => false,
960	'crb-assigned-me' => false,
961	'crb-assigned-others' => false,
962
963	'eth-unassigned' => false,
964	'eth-assigned-me' => false,
965	'eth-assigned-others' => false,
966
967	'dth-unassigned' => false,
968	'dth-assigned-me' => false,
969	'dth-assigned-others' => false,
970
971	'vl-unassigned' => true,
972	'vl-assigned-me' => true,
973	'vl-assigned-others' => true,
974
975	'dtt-unassigned' => false,
976	'dtt-assigned-me' => false,
977	'dtt-assigned-others' => false,
978
979	'dt-unassigned' => true,
980	'dt-assigned-me' => true,
981	'dt-assigned-others' => true,
982
983	'ar-unassigned' => true,
984	'ar-assigned-me' => true,
985	'ar-assigned-others' => false,
986
987	'backend-access' => true,
988	'create-as' => true,
989	'dtt-access' => false,
990	'eci-access' => false,
991	'dash-access' => true, // Dashboard access.
992
993	'tt-unassigned' => true, // Ticket tags.
994	'tt-assigned-me' => true,
995	'tt-assigned-others' => false,
996	),
997	),
998	)
999	);
1000
1001	// default agents.
1002	$users = get_users( array( 'role' => 'administrator' ) );
1003	foreach ( $users as $user ) {
1004	// customer record.
1005	$wpdb->insert(
1006	$wpdb->prefix . 'psmsc_customers',
1007	array(
1008	'user' => $user->ID,
1009	'name' => $user->display_name,
1010	'email' => $user->user_email,
1011	)
1012	);
1013	// agent record.
1014	$wpdb->insert(
1015	$wpdb->prefix . 'psmsc_agents',
1016	array(
1017	'user' => $user->ID,
1018	'customer' => $wpdb->insert_id,
1019	'role' => 1,
1020	'name' => $user->display_name,
1021	'is_active' => 1,
1022	)
1023	);
1024	// agent working hrs.
1025	$agent_id = $wpdb->insert_id;
1026	for ( $i = 1; $i <= 7; $i++ ) {
1027	$wpdb->insert(
1028	$wpdb->prefix . 'psmsc_working_hrs',
1029	array(
1030	'agent' => $agent_id,
1031	'day' => $i,
1032	'start_time' => '00:00:00',
1033	'end_time' => '23:59:59',
1034	)
1035	);
1036	}
1037	if ( ! is_multisite() && ! $user->has_cap( 'wpsc_agent' ) ) {
1038	$user->add_cap( 'wpsc_agent' );
1039	}
1040	}
1041
1042	// ticket form fields.
1043	update_option(
1044	'wpsc-tff',
1045	array(
1046	'name' => array(
1047	'is-required' => 1,
1048	'width' => 'half',
1049	'visibility' => '',
1050	),
1051	'email' => array(
1052	'is-required' => 1,
1053	'width' => 'half',
1054	'visibility' => '',
1055	),
1056	'subject' => array(
1057	'is-required' => 1,
1058	'width' => 'full',
1059	'visibility' => '',
1060	'relation' => 'AND',
1061	),
1062	'description' => array(
1063	'is-required' => 1,
1064	'width' => 'full',
1065	'visibility' => '',
1066	'relation' => 'AND',
1067	),
1068	'category' => array(
1069	'is-required' => 1,
1070	'width' => 'half',
1071	'visibility' => '',
1072	'relation' => 'AND',
1073	),
1074	)
1075	);
1076
1077	// agent ticket list.
1078	update_option(
1079	'wpsc-atl-list-items',
1080	array( 'id', 'status', 'subject', 'name', 'category', 'priority', 'assigned_agent', 'date_updated' )
1081	);
1082	update_option(
1083	'wpsc-atl-filter-items',
1084	array( 'id', 'status', 'customer', 'subject', 'category', 'priority', 'assigned_agent', 'date_updated', 'date_created' )
1085	);
1086	$labels = array(
1087	'all' => esc_attr__( 'All', 'supportcandy' ),
1088	'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
1089	'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ),
1090	'mine' => esc_attr__( 'Mine', 'supportcandy' ),
1091	'closed' => esc_attr__( 'Closed', 'supportcandy' ),
1092	'deleted' => esc_attr__( 'Deleted', 'supportcandy' ),
1093	);
1094	foreach ( $labels as $key => $string ) {
1095	$string_translations[ 'wpsc-atl-' . $key ] = $string;
1096	}
1097	update_option(
1098	'wpsc-atl-default-filters',
1099	array(
1100	'all' => array(
1101	'label' => $labels['all'],
1102	'is_enable' => 1,
1103	),
1104	'unresolved' => array(
1105	'label' => $labels['unresolved'],
1106	'is_enable' => 1,
1107	),
1108	'unassigned' => array(
1109	'label' => $labels['unassigned'],
1110	'is_enable' => 1,
1111	),
1112	'mine' => array(
1113	'label' => $labels['mine'],
1114	'is_enable' => 1,
1115	),
1116	'closed' => array(
1117	'label' => $labels['closed'],
1118	'is_enable' => 1,
1119	),
1120	'deleted' => array(
1121	'label' => $labels['deleted'],
1122	'is_enable' => 1,
1123	),
1124	)
1125	);
1126
1127	// customer ticket list.
1128	update_option(
1129	'wpsc-ctl-list-items',
1130	array( 'id', 'status', 'subject', 'category', 'date_created', 'date_updated' )
1131	);
1132	update_option(
1133	'wpsc-ctl-filter-items',
1134	array( 'id', 'status', 'subject', 'category', 'date_updated', 'date_created' )
1135	);
1136	$labels = array(
1137	'all' => esc_attr__( 'All', 'supportcandy' ),
1138	'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
1139	'closed' => esc_attr__( 'Closed', 'supportcandy' ),
1140	);
1141	foreach ( $labels as $key => $string ) {
1142	$string_translations[ 'wpsc-ctl-' . $key ] = $string;
1143	}
1144	update_option(
1145	'wpsc-ctl-default-filters',
1146	array(
1147	'all' => array(
1148	'label' => $labels['all'],
1149	'is_enable' => 1,
1150	),
1151	'unresolved' => array(
1152	'label' => $labels['unresolved'],
1153	'is_enable' => 1,
1154	),
1155	'closed' => array(
1156	'label' => $labels['closed'],
1157	'is_enable' => 1,
1158	),
1159	)
1160	);
1161
1162	// ticket list more settings.
1163	update_option(
1164	'wpsc-tl-ms-agent-view',
1165	array(
1166	'default-sort-by' => 'date_updated',
1167	'default-sort-order' => 'DESC',
1168	'number-of-tickets' => 20,
1169	'unresolved-ticket-statuses' => array( 1, 2, 3 ),
1170	'default-filter' => 'all',
1171	'ticket-reply-redirect' => 'no-redirect',
1172	)
1173	);
1174	update_option(
1175	'wpsc-tl-ms-customer-view',
1176	array(
1177	'default-sort-by' => 'date_updated',
1178	'default-sort-order' => 'DESC',
1179	'number-of-tickets' => 20,
1180	'unresolved-ticket-statuses' => array( 1, 2, 3 ),
1181	'default-filter' => 'all',
1182	'ticket-reply-redirect' => 'no-redirect',
1183	)
1184	);
1185	update_option(
1186	'wpsc-tl-ms-advanced',
1187	array(
1188	'closed-ticket-statuses' => array( 4 ),
1189	'auto-refresh-list-status' => 0,
1190	)
1191	);
1192
1193	// email notifications.
1194	update_option(
1195	'wpsc-en-general',
1196	array(
1197	'from-name' => '',
1198	'from-email' => '',
1199	'reply-to' => '',
1200	'cron-email-count' => 5,
1201	'blocked-emails' => array(),
1202	'attachments-in-notification' => 'actual-files',
1203	)
1204	);
1205	$translations = array(
1206	1 => array(
1207	'subject' => 'Your ticket has been created successfully!',
1208	'body' => '<p>Thanks for reaching out, we\'ve received your request!</p>',
1209	),
1210	2 => array(
1211	'body' => '<p>You have received a new ticket!</p><p><strong>{{customer}}</strong><em>reported</em></p><p>{{description}}</p><p>{{ticket_url}}</p>',
1212	),
1213	3 => array(
1214	'body' => '<p><strong>{{last_reply_user_name}}</strong> <em>replied</em></p><p>{{last_reply}}</p><p>{{ticket_url}}</p><p>{{ticket_history}}</p>',
1215	),
1216	4 => array(
1217	'subject' => 'Your ticket has been closed!',
1218	'body' => '<p>Dear {{customer}},</p><p>Your ticket #{{id}} has been closed.</p>',
1219	),
1220	);
1221	foreach ( $translations as $index => $translation ) {
1222	if ( isset( $translation['subject'] ) ) {
1223	$string_translations[ 'wpsc-en-tn-subject-' . $index ] = $translation['subject'];
1224	}
1225	$string_translations[ 'wpsc-en-tn-body-' . $index ] = $translation['body'];
1226	}
1227	update_option(
1228	'wpsc-email-templates',
1229	array(
1230	'1' => array(
1231	'title' => 'New ticket customer confirmation',
1232	'event' => 'create-ticket',
1233	'is_enable' => 1,
1234	'subject' => $translations[1]['subject'],
1235	'body' => array(
1236	'text' => $translations[1]['body'],
1237	'editor' => 'html',
1238	),
1239	'to' => array(
1240	'general-recipients' => array( 'customer' ),
1241	'agent-roles' => array(),
1242	'custom' => array(),
1243	),
1244	'cc' => array(
1245	'general-recipients' => array(),
1246	'agent-roles' => array(),
1247	'custom' => array(),
1248	),
1249	'bcc' => array(
1250	'general-recipients' => array(),
1251	'agent-roles' => array(),
1252	'custom' => array(),
1253	),
1254	'conditions' => '',
1255	),
1256	'2' => array(
1257	'title' => 'New ticket staff notification',
1258	'event' => 'create-ticket',
1259	'is_enable' => 1,
1260	'subject' => '{{subject}}',
1261	'body' => array(
1262	'text' => $translations[2]['body'],
1263	'editor' => 'html',
1264	),
1265	'to' => array(
1266	'general-recipients' => array( 'assignee' ),
1267	'agent-roles' => array( 1 ),
1268	'custom' => array(),
1269	),
1270	'cc' => array(
1271	'general-recipients' => array(),
1272	'agent-roles' => array(),
1273	'custom' => array(),
1274	),
1275	'bcc' => array(
1276	'general-recipients' => array(),
1277	'agent-roles' => array(),
1278	'custom' => array(),
1279	),
1280	'conditions' => '',
1281	),
1282	'3' => array(
1283	'title' => 'Reply ticket notification',
1284	'event' => 'reply-ticket',
1285	'is_enable' => 1,
1286	'subject' => '{{subject}}',
1287	'body' => array(
1288	'text' => $translations[3]['body'],
1289	'editor' => 'html',
1290	),
1291	'to' => array(
1292	'general-recipients' => array( 'customer', 'assignee' ),
1293	'agent-roles' => array( 1 ),
1294	'custom' => array(),
1295	),
1296	'cc' => array(
1297	'general-recipients' => array(),
1298	'agent-roles' => array(),
1299	'custom' => array(),
1300	),
1301	'bcc' => array(
1302	'general-recipients' => array(),
1303	'agent-roles' => array(),
1304	'custom' => array(),
1305	),
1306	'conditions' => '',
1307	),
1308	'4' => array(
1309	'title' => 'Close ticket customer notification',
1310	'event' => 'change-ticket-status',
1311	'is_enable' => 1,
1312	'subject' => $translations[4]['subject'],
1313	'body' => array(
1314	'text' => $translations[4]['body'],
1315	'editor' => 'html',
1316	),
1317	'to' => array(
1318	'general-recipients' => array( 'customer' ),
1319	'agent-roles' => array(),
1320	'custom' => array(),
1321	),
1322	'cc' => array(
1323	'general-recipients' => array(),
1324	'agent-roles' => array(),
1325	'custom' => array(),
1326	),
1327	'bcc' => array(
1328	'general-recipients' => array(),
1329	'agent-roles' => array(),
1330	'custom' => array(),
1331	),
1332	'conditions' => '[[{"slug":"status","operator":"=","operand_val_1":"4"}]]',
1333	),
1334	)
1335	);
1336
1337	// user registration otp.
1338	$subject = 'User registration OTP - {{otp}}';
1339	$body = '<p>Hello {{firstname}},</p><p>Below is your one time password for user registration:</p><p><strong>{{otp}}</strong></p>';
1340	update_option(
1341	'wpsc-en-user-reg',
1342	array(
1343	'subject' => $subject,
1344	'body' => $body,
1345	'editor' => 'html',
1346	)
1347	);
1348	$string_translations['wpsc-user-otp-subject'] = $subject;
1349	$string_translations['wpsc-user-otp-body'] = $body;
1350
1351	// guest login otp.
1352	$subject = 'Guest Login - {{otp}}';
1353	$body = '<p>Hello {{name}},</p><p>Below is your one time password for guest login:</p><p><strong>{{otp}}</strong></p>';
1354	update_option(
1355	'wpsc-en-guest-login',
1356	array(
1357	'subject' => $subject,
1358	'body' => $body,
1359	'editor' => 'html',
1360	)
1361	);
1362	$string_translations['wpsc-guest-otp-subject'] = $subject;
1363	$string_translations['wpsc-guest-otp-body'] = $body;
1364
1365	// General settings.
1366	update_option(
1367	'wpsc-gs-general',
1368	array(
1369	'ticket-status-after-customer-reply' => 3,
1370	'ticket-status-after-agent-reply' => 2,
1371	'close-ticket-status' => 4,
1372	'reply-form-position' => 'top',
1373	'default-date-format' => 'Y-m-d H:i:s',
1374	'ticket-alice' => 'Ticket #',
1375	'allow-close-ticket' => array( 'customer', 1, 2 ),
1376	'allow-ar-thread-email' => array( 1, 2 ),
1377	'allow-create-ticket' => array( 'registered-user', 1, 2 ),
1378	'allowed-search-fields' => array( 'id', 'customer', 'subject', 'threads' ),
1379	)
1380	);
1381
1382	update_option(
1383	'wpsc-gs-page-settings',
1384	array(
1385	'support-page' => 0,
1386	'open-ticket-page' => 0,
1387	'ticket-url-page' => 'support-page',
1388	'new-ticket-page' => 'default',
1389	'new-ticket-url' => '',
1390	'user-login' => 'default',
1391	'custom-login-url' => '',
1392	'user-registration' => 'disable',
1393	'custom-registration-url' => '',
1394	'otp-login' => 1,
1395	'load-scripts' => 'all-pages',
1396	'load-script-pages' => array(),
1397	)
1398	);
1399
1400	// File attachment settings.
1401	require_once WPSC_ABSPATH . 'includes/class-wpsc-mime-types.php';
1402
1403	$extensions = 'jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, pps, ppsx, odt, xls, xlsx, mp3, m4a, ogg, wav, mp4, m4v, mov, wmv, avi, mpg, ogv, 3gp, 3g2, zip, eml';
1404	$exts = $extensions ? explode( ',', $extensions ) : array();
1405	$exts = array_map( 'trim', $exts );
1406	$mimes = array();
1407	foreach ( $exts as $key => $value ) {
1408	$mime = WPSC_MIME_TYPES::get_mime_type( $value );
1409	if ( $mime ) {
1410	$mimes[ $value ] = $mime;
1411	}
1412	}
1413
1414	update_option(
1415	'wpsc-gs-file-attachments',
1416	array(
1417	'attachments-max-filesize' => 20,
1418	'allowed-file-extensions' => $extensions,
1419	'allowed-file-ext-mimes' => $mimes,
1420	'mime-exceptions' => array(),
1421	'image-download-behaviour' => 'open-browser',
1422	)
1423	);
1424
1425	$translation = '<p>Thanks for reaching out, we\'ve received your request!</p><p>{{ticket_url}}</p>';
1426	$string_translations['wpsc-thankyou-html'] = $translation;
1427	$string_translations['wpsc-thankyou-html-agent'] = $translation;
1428	update_option(
1429	'wpsc-gs-thankyou-page-settings',
1430	array(
1431	'action-agent' => 'text',
1432	'action-customer' => 'text',
1433	'html-agent' => $translation,
1434	'html-customer' => $translation,
1435	'page-url-agent' => '',
1436	'page-url-customer' => '',
1437	'editor-agent' => 'html',
1438	'editor-customer' => 'html',
1439	)
1440	);
1441
1442	// misc settings.
1443	$translation = '<p>I understand my personal information like Name, Email address, IP address, etc. will be stored in database.</p>';
1444	$string_translations['wpsc-gdpr'] = $translation;
1445	$string_translations['wpsc-gdpr-reg-user'] = $translation;
1446	update_option(
1447	'wpsc-gdpr-settings',
1448	array(
1449	'allow-gdpr' => 1,
1450	'gdpr-text' => $translation,
1451	'personal-data-retention-time' => 0,
1452	'personal-data-retention-unit' => 'days',
1453	'editor' => 'html',
1454	'allow-gdpr-reg-user' => 1,
1455	'gdpr-text-reg-user' => $translation,
1456	'editor-reg-user' => 'html',
1457	)
1458	);
1459
1460	update_option(
1461	'wpsc-recaptcha-settings',
1462	array(
1463	'allow-recaptcha' => 0,
1464	'recaptcha-version' => 3,
1465	'recaptcha-site-key' => '',
1466	'recaptcha-secret-key' => '',
1467	)
1468	);
1469
1470	update_option(
1471	'wpsc-ms-advanced-settings',
1472	array(
1473	'public-mode' => 0,
1474	'public-mode-reply' => 0,
1475	'reply-confirmation' => 1,
1476	'note-confirmation' => 0,
1477	'thread-date-display-as' => 'diff',
1478	'thread-date-format' => 'F d, Y h:i A',
1479	'do-not-notify-owner' => 1,
1480	'do-not-notify-owner-status' => 1,
1481	'ticket-id-format' => 'sequential',
1482	'starting-ticket-id' => 1,
1483	'random-id-length' => 8,
1484	'ticket-history-macro-threads' => 5,
1485	'register-user-if-not-exist' => 0,
1486	'auto-delete-tickets-time' => 0,
1487	'auto-delete-tickets-unit' => 'days',
1488	'permanent-delete-tickets-time' => 0,
1489	'permanent-delete-tickets-unit' => 'days',
1490	'allow-bcc' => 0,
1491	'allow-cc' => 0,
1492	'view-more' => 1,
1493	'allow-reply-to-close-ticket' => array( 'customer', 'agent' ),
1494	'raised-by-user' => 'customer',
1495	'allow-my-profile' => 1,
1496	'allow-agent-profile' => 1,
1497	'ticket-url-auth' => 0,
1498	'rest-api' => 1,
1499	'agent-collision' => 1,
1500	'self-assign' => 1,
1501	'reply-close' => 0,
1502	)
1503	);
1504
1505	$translation = '<p>I agree to the terms and conditions</p>';
1506	$string_translations['wpsc-term-and-conditions'] = $translation;
1507	$string_translations['wpsc-term-and-conditions-reg-user'] = $translation;
1508	update_option(
1509	'wpsc-term-and-conditions',
1510	array(
1511	'allow-term-and-conditions' => 1,
1512	'tandc-text' => $translation,
1513	'editor' => 'html',
1514	'allow-term-and-conditions-reg-user' => 1,
1515	'tandc-text-reg-user' => $translation,
1516	'editor-reg-user' => 'html',
1517	)
1518	);
1519
1520	// ticket widgets.
1521	$labels = array(
1522	'change-status' => esc_attr__( 'Ticket status', 'supportcandy' ),
1523	'raised-by' => esc_attr__( 'Customer', 'supportcandy' ),
1524	'ticket-info' => esc_attr__( 'Ticket info', 'supportcandy' ),
1525	'assignee' => esc_attr__( 'Assignee', 'supportcandy' ),
1526	'ticket-fields' => esc_attr__( 'Ticket fields', 'supportcandy' ),
1527	'agentonly-fields' => esc_attr__( 'Agent only fields', 'supportcandy' ),
1528	'additional-recipients' => esc_attr__( 'Additional recipients', 'supportcandy' ),
1529	'biographical-info' => esc_attr__( 'Biographical Info', 'supportcandy' ),
1530	'tags' => esc_attr__( 'Tags', 'supportcandy' ),
1531	);
1532	foreach ( $labels as $key => $string ) {
1533	$string_translations[ 'wpsc-twt-' . $key ] = $string;
1534	}
1535	update_option(
1536	'wpsc-ticket-widget',
1537	array(
1538	'change-status' => array(
1539	'title' => $labels['change-status'],
1540	'is_enable' => 1,
1541	'allow-customer' => 1,
1542	'allowed-agent-roles' => array( 1, 2 ),
1543	'show-priority-to-customer' => 0,
1544	'callback' => 'wpsc_get_tw_ticket_status()',
1545	'class' => 'WPSC_ITW_Change_Status',
1546	),
1547	'raised-by' => array(
1548	'title' => $labels['raised-by'],
1549	'is_enable' => 1,
1550	'allow-customer' => 0,
1551	'allowed-agent-roles' => array( 1, 2 ),
1552	'callback' => 'wpsc_get_tw_raised_by()',
1553	'class' => 'WPSC_ITW_Raisedby',
1554	),
1555	'ticket-info' => array(
1556	'title' => $labels['ticket-info'],
1557	'is_enable' => 1,
1558	'allow-customer' => 0,
1559	'allowed-agent-roles' => array( 1, 2 ),
1560	'callback' => 'wpsc_get_tw_ticket_info()',
1561	'class' => 'WPSC_ITW_Ticket_Info',
1562	),
1563	'assignee' => array(
1564	'title' => $labels['assignee'],
1565	'is_enable' => 1,
1566	'allow-customer' => 0,
1567	'allowed-agent-roles' => array( 1, 2 ),
1568	'callback' => 'wpsc_get_tw_agents()',
1569	'class' => 'WPSC_ITW_Assigned_Agents',
1570	),
1571	'ticket-fields' => array(
1572	'title' => $labels['ticket-fields'],
1573	'is_enable' => 1,
1574	'allow-customer' => 1,
1575	'allowed-agent-roles' => array( 1, 2 ),
1576	'callback' => 'wpsc_get_tw_ticket_fields()',
1577	'class' => 'WPSC_ITW_Ticket_Fields',
1578	),
1579	'agentonly-fields' => array(
1580	'title' => $labels['agentonly-fields'],
1581	'is_enable' => 1,
1582	'allow-customer' => 0,
1583	'allowed-agent-roles' => array( 1, 2 ),
1584	'callback' => 'wpsc_get_tw_agentonly_fields()',
1585	'class' => 'WPSC_ITW_Agentonly_Fields',
1586	),
1587	'additional-recipients' => array(
1588	'title' => $labels['additional-recipients'],
1589	'is_enable' => 1,
1590	'allow-customer' => 1,
1591	'allowed-agent-roles' => array( 1, 2 ),
1592	'callback' => 'wpsc_get_tw_additional_recipients()',
1593	'class' => 'WPSC_ITW_Additional_Recipients',
1594	),
1595	'biographical-info' => array(
1596	'title' => $labels['biographical-info'],
1597	'is_enable' => 0,
1598	'allow-customer' => 1,
1599	'allowed-agent-roles' => array( 1, 2 ),
1600	'callback' => 'wpsc_get_tw_biographical_info()',
1601	'class' => 'WPSC_ITW_Biographical_Info',
1602	),
1603	'tags' => array(
1604	'title' => $labels['tags'],
1605	'is_enable' => 1,
1606	'allow-customer' => 0,
1607	'allowed-agent-roles' => array( 1, 2 ),
1608	'callback' => 'wpsc_get_tw_ticket_tags()',
1609	'class' => 'WPSC_ITW_Ticket_Tags',
1610	),
1611	)
1612	);
1613
1614	// Rich text editor.
1615	$notice = sprintf(
1616	/* translators: %1$s: attachment max file size, %2$s: allowed file extenstions. */
1617	esc_attr__( 'You can upload files maximum size %1$s mb of types %2$s.', 'supportcandy' ),
1618	20,
1619	'jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, pps, ppsx, odt, xls, xlsx, mp3, m4a, ogg, wav, mp4, m4v, mov, wmv, avi, mpg, ogv, 3gp, 3g2, zip, eml'
1620	);
1621	update_option(
1622	'wpsc-te-agent',
1623	array(
1624	'enable' => 1,
1625	'allow-attachments' => 1,
1626	'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
1627	'file-attachment-notice' => 0,
1628	'file-attachment-notice-text' => $notice,
1629	)
1630	);
1631	update_option(
1632	'wpsc-te-registered-user',
1633	array(
1634	'enable' => 1,
1635	'allow-attachments' => 1,
1636	'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
1637	'file-attachment-notice' => 0,
1638	'file-attachment-notice-text' => $notice,
1639	)
1640	);
1641	update_option(
1642	'wpsc-te-guest-user',
1643	array(
1644	'enable' => 0,
1645	'allow-attachments' => 0,
1646	'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
1647	'file-attachment-notice' => 0,
1648	'file-attachment-notice-text' => $notice,
1649	)
1650	);
1651	update_option( 'wpsc-te-advanced', array( 'html-pasting' => 0 ) );
1652
1653	// working hrs settings.
1654	update_option(
1655	'wpsc-wh-settings',
1656	array(
1657	'allow-agent-modify-wh' => 0,
1658	'allow-agent-modify-leaves' => 0,
1659	)
1660	);
1661
1662	// appearence settings.
1663	update_option(
1664	'wpsc-ap-general',
1665	array(
1666	'primary-color' => '#313042',
1667	'menu-link-color' => '#fff',
1668	'main-background-color' => '#fff',
1669	'main-text-color' => '#2c3e50',
1670	'link-color' => '#2271b1',
1671	)
1672	);
1673	update_option(
1674	'wpsc-ap-individual-ticket',
1675	array(
1676	'reply-primary-color' => '#2c3e50',
1677	'reply-secondary-color' => '#777777',
1678	'reply-icon-color' => '#777777',
1679	'note-primary-color' => '#8e6600',
1680	'note-secondary-color' => '#8e8d45',
1681	'note-icon-color' => '#8e8d45',
1682	'log-text' => '#2c3e50',
1683	'widget-header-bg-color' => '#fff8e5',
1684	'widget-header-text-color' => '#ff8f2b',
1685	'widget-body-bg-color' => '#f9f9f9',
1686	'widget-body-label-color' => '#777',
1687	'widget-body-text-color' => '#2c3e50',
1688	'reply-close-bg-color' => '#fff',
1689	'reply-close-text-color' => '#707070',
1690	)
1691	);
1692	update_option(
1693	'wpsc-ap-modal',
1694	array(
1695	'header-bg-color' => '#fff8e5',
1696	'header-text-color' => '#ff8f2b',
1697	'body-bg-color' => '#fff',
1698	'body-label-color' => '#777',
1699	'body-text-color' => '#2c3e50',
1700	'footer-bg-color' => '#fff',
1701	'z-index' => 900000000,
1702	)
1703	);
1704	update_option(
1705	'wpsc-ap-agent-collision',
1706	array(
1707	'header-bg-color' => '#e6e6e6',
1708	'header-text-color' => '#2c3e50',
1709	)
1710	);
1711	update_option(
1712	'wpsc-ap-ticket-list',
1713	array(
1714	'list-header-background-color' => '#2c3e50',
1715	'list-header-text-color' => '#fff',
1716	'list-item-odd-background-color' => '#fff',
1717	'list-item-odd-text-color' => '#2c3e50',
1718	'list-item-even-background-color' => '#f2f2f2',
1719	'list-item-even-text-color' => '#2c3e50',
1720	'list-item-hover-background-color' => '#dfe4ea',
1721	'list-item-hover-text-color' => '#2c3e50',
1722	)
1723	);
1724
1725	// ticket tags general setting.
1726	update_option(
1727	'wpsc-ticket-tags-general-settings',
1728	array(
1729	'color' => '#000000',
1730	'bg-color' => '#ffc300',
1731	)
1732	);
1733
1734	// dashboard general setting.
1735	update_option(
1736	'wpsc-ap-dashboard',
1737	array(
1738	'card-body-bg-color' => '#f9f9f9',
1739	'card-body-svg-color' => '#777',
1740	'card-body-text-color' => '#2c3e50',
1741	'widget-body-bg-color' => '#f9f9f9',
1742	'widget-body-svg-color' => '#777',
1743	'widget-body-text-color' => '#2c3e50',
1744	)
1745	);
1746
1747	// upload directory.
1748	$upload_dir = wp_upload_dir();
1749	$filepath = $upload_dir['basedir'] . '/wpsc';
1750	if ( ! file_exists( $filepath ) ) {
1751	mkdir( $filepath, 0755, true );
1752	}
1753
1754	// Dashboard cards.
1755	$labels = array(
1756	'new-tickets' => esc_attr__( 'New Tickets', 'supportcandy' ),
1757	'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
1758	'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ),
1759	'closed' => esc_attr__( 'Closed', 'supportcandy' ),
1760	'mine' => esc_attr__( 'Mine', 'supportcandy' ),
1761	);
1762	foreach ( $labels as $key => $string ) {
1763	$string_translations[ 'wpsc-dashboard-card-' . $key ] = $string;
1764	}
1765	update_option(
1766	'wpsc-dashboard-cards',
1767	array(
1768	'new-tickets' => array(
1769	'title' => $labels['new-tickets'],
1770	'is_enable' => 1,
1771	'allowed-agent-roles' => array( 1, 2 ),
1772	'callback' => 'wpsc_dbc_new_tickets()',
1773	'class' => 'WPSC_DBC_New_Tickets',
1774	'type' => 'default',
1775	),
1776	'unresolved' => array(
1777	'title' => $labels['unresolved'],
1778	'is_enable' => 1,
1779	'allowed-agent-roles' => array( 1, 2 ),
1780	'callback' => 'wpsc_dbc_unresolved_tickets()',
1781	'class' => 'WPSC_DBC_Unresolved_Tickets',
1782	'type' => 'default',
1783	),
1784	'unassigned' => array(
1785	'title' => $labels['unassigned'],
1786	'is_enable' => 1,
1787	'allowed-agent-roles' => array( 1 ),
1788	'callback' => 'wpsc_dbc_unassigned_tickets()',
1789	'class' => 'WPSC_DBC_Unassigned_Tickets',
1790	'type' => 'default',
1791	),
1792	'closed' => array(
1793	'title' => $labels['closed'],
1794	'is_enable' => 1,
1795	'allowed-agent-roles' => array( 1, 2 ),
1796	'callback' => 'wpsc_dbc_closed_tickets()',
1797	'class' => 'WPSC_DBC_Closed_Tickets',
1798	'type' => 'default',
1799	),
1800	'mine' => array(
1801	'title' => $labels['mine'],
1802	'is_enable' => 1,
1803	'allowed-agent-roles' => array( 1, 2 ),
1804	'callback' => 'wpsc_dbc_mine_tickets()',
1805	'class' => 'WPSC_DBC_Mine_Tickets',
1806	'type' => 'default',
1807	),
1808	)
1809	);
1810
1811	// Dashboard widget.
1812	$labels = array(
1813	'ticket-statistics' => esc_attr__( 'Ticket Statistics', 'supportcandy' ),
1814	'todays-trends' => esc_attr__( 'Todays Trends', 'supportcandy' ),
1815	'agent-list' => esc_attr__( 'Agent Workload', 'supportcandy' ),
1816	'recent-activities' => esc_attr__( 'Recent Activities', 'supportcandy' ),
1817	'recent-tickets' => esc_attr__( 'Recent Tickets', 'supportcandy' ),
1818	'category-report' => esc_attr__( 'Tickets by Category', 'supportcandy' ),
1819	'unresolved-priorities' => esc_attr__( 'Tickets by Priority', 'supportcandy' ),
1820	'unresolved-statuses' => esc_attr__( 'Tickets by Status', 'supportcandy' ),
1821	'week-trends' => esc_attr__( 'Ticket statistics by day of week', 'supportcandy' ),
1822	);
1823	foreach ( $labels as $key => $string ) {
1824	$string_translations[ 'wpsc-dashboard-widget-' . $key ] = $string;
1825	}
1826	update_option(
1827	'wpsc-dashboard-widgets',
1828	array(
1829	'ticket-statistics' => array(
1830	'title' => $labels['ticket-statistics'],
1831	'is_enable' => 1,
1832	'allowed-agent-roles' => array( 1, 2 ),
1833	'callback' => 'wpsc_dbw_ticket_statistics()',
1834	'class' => 'WPSC_DBW_Ticket_Statistics',
1835	'type' => 'default',
1836	'chart-type' => '',
1837	),
1838	'todays-trends' => array(
1839	'title' => $labels['todays-trends'],
1840	'is_enable' => 1,
1841	'allowed-agent-roles' => array( 1, 2 ),
1842	'callback' => 'wpsc_dbw_todays_trends()',
1843	'class' => 'WPSC_DBW_Todays_Trends',
1844	'type' => 'default',
1845	'chart-type' => '',
1846	),
1847	'agent-list' => array(
1848	'title' => $labels['agent-list'],
1849	'is_enable' => 1,
1850	'allowed-agent-roles' => array( 1 ),
1851	'callback' => 'wpsc_dbw_agent_list()',
1852	'class' => 'WPSC_DBW_Agent_List',
1853	'type' => 'default',
1854	'chart-type' => '',
1855	),
1856	'recent-activities' => array(
1857	'title' => $labels['recent-activities'],
1858	'is_enable' => 1,
1859	'allowed-agent-roles' => array( 1, 2 ),
1860	'callback' => 'wpsc_dbw_recent_activities()',
1861	'class' => 'WPSC_DBW_Recent_Activities',
1862	'type' => 'default',
1863	'chart-type' => '',
1864	),
1865	'recent-tickets' => array(
1866	'title' => $labels['recent-tickets'],
1867	'is_enable' => 1,
1868	'allowed-agent-roles' => array( 1, 2 ),
1869	'callback' => 'wpsc_dbw_recent_tickets()',
1870	'class' => 'WPSC_DBW_Recent_Tickets',
1871	'type' => 'default',
1872	'chart-type' => '',
1873	),
1874	'category-report' => array(
1875	'title' => $labels['category-report'],
1876	'is_enable' => 1,
1877	'allowed-agent-roles' => array( 1, 2 ),
1878	'callback' => 'wpsc_dbw_category_reports()',
1879	'class' => 'WPSC_DBW_Category_Reports',
1880	'type' => 'default',
1881	'chart-type' => 'doughnut',
1882	),
1883	'unresolved-priorities' => array(
1884	'title' => $labels['unresolved-priorities'],
1885	'is_enable' => 1,
1886	'allowed-agent-roles' => array( 1, 2 ),
1887	'callback' => 'wpsc_dbw_unresolved_priorities()',
1888	'class' => 'WPSC_DBW_Unresolved_Priorities',
1889	'type' => 'default',
1890	'chart-type' => 'horizontal-bar',
1891	),
1892	'unresolved-statuses' => array(
1893	'title' => $labels['unresolved-statuses'],
1894	'is_enable' => 1,
1895	'allowed-agent-roles' => array( 1, 2 ),
1896	'callback' => 'wpsc_dbw_unresolved_statuses()',
1897	'class' => 'WPSC_DBW_Unresolved_Statuses',
1898	'type' => 'default',
1899	'chart-type' => 'vertical-bar',
1900	),
1901	'week-trends' => array(
1902	'title' => $labels['week-trends'],
1903	'is_enable' => 1,
1904	'allowed-agent-roles' => array( 1, 2 ),
1905	'callback' => 'WPSC_dbw_week_trend_tickets()',
1906	'class' => 'WPSC_DBW_Week_Trend_Tickets',
1907	'type' => 'default',
1908	'chart-type' => 'vertical-bar',
1909	),
1910	)
1911	);
1912
1913	// Add dashboard general settings.
1914	update_option(
1915	'wpsc-db-gs-settings',
1916	array(
1917	'default-date-range' => 'last-week',
1918	'allowed-recent-activity-logs' => array( 'report', 'reply', 'note', 'assigned_agent' ),
1919	'dash-auto-refresh' => 0,
1920	)
1921	);
1922
1923	self::attachment_security_file();
1924
1925	// update string translations.
1926	update_option( 'wpsc-string-translation', $string_translations );
1927	}
1928
1929	/**
1930	* Upgrade the version
1931	*/
1932	public static function upgrade() {
1933
1934	global $wpdb;
1935	$string_translations = get_option( 'wpsc-string-translation' );
1936
1937	if ( version_compare( self::$current_version, '3.0.4', '<' ) ) {
1938
1939	$advanced = get_option( 'wpsc-ms-advanced-settings' );
1940	$advanced['allow-my-profile'] = 1;
1941	$advanced['allow-agent-profile'] = 1;
1942	update_option( 'wpsc-ms-advanced-settings', $advanced );
1943	}
1944
1945	if ( version_compare( self::$current_version, '3.0.5', '<' ) ) {
1946
1947	$advanced = get_option( 'wpsc-ms-advanced-settings' );
1948	$page_settings = get_option( 'wpsc-gs-page-settings' );
1949	if ( ! isset( $advanced['allow-my-profile'] ) ) {
1950	$advanced['allow-my-profile'] = 1;
1951	$advanced['allow-agent-profile'] = 1;
1952	}
1953	$page_settings['otp-login'] = 1;
1954	update_option( 'wpsc-gs-page-settings', $page_settings );
1955	$advanced['ticket-url-auth'] = 0;
1956	update_option( 'wpsc-ms-advanced-settings', $advanced );
1957	}
1958
1959	if ( version_compare( self::$current_version, '3.0.7', '<' ) ) {
1960
1961	$page_settings = get_option( 'wpsc-gs-page-settings' );
1962	$page_settings['load-scripts'] = 'all-pages';
1963	$page_settings['load-script-pages'] = array();
1964	update_option( 'wpsc-gs-page-settings', $page_settings );
1965	}
1966
1967	if ( version_compare( self::$current_version, '3.1.1', '<' ) ) {
1968
1969	$ap_general = get_option( 'wpsc-ap-general' );
1970	$ap_general['menu-link-color'] = '#fff';
1971	update_option( 'wpsc-ap-general', $ap_general );
1972	}
1973
1974	if ( version_compare( self::$current_version, '3.1.3', '<' ) ) {
1975
1976	$advanced = get_option( 'wpsc-ms-advanced-settings' );
1977	$advanced['rest-api'] = 1;
1978	update_option( 'wpsc-ms-advanced-settings', $advanced );
1979	}
1980
1981	if ( version_compare( self::$current_version, '3.1.4', '<' ) ) {
1982
1983	// add scheduled task for ticket data upgrade.
1984	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='update_ticket_attachment_path'" ) ) {
1985	$wpdb->insert(
1986	$wpdb->prefix . 'psmsc_scheduled_tasks',
1987	array(
1988	'class' => 'WPSC_SC_Upgrade',
1989	'method' => 'update_ticket_attachment_path',
1990	'is_manual' => 1,
1991	'warning_text' => 'SupportCandy - Database attachment paths upgrade needed.',
1992	'warning_link_text' => 'Upgrade Now',
1993	'progressbar_text' => 'Updating attachment paths...',
1994	)
1995	);
1996	}
1997
1998	self::attachment_security_file();
1999	}
2000
2001	if ( version_compare( self::$current_version, '3.1.5', '<' ) ) {
2002
2003	// scheduled task for setting conditions upgrade.
2004	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_setting_conditions'" ) ) {
2005	$wpdb->insert(
2006	$wpdb->prefix . 'psmsc_scheduled_tasks',
2007	array(
2008	'class' => 'WPSC_SC_Upgrade',
2009	'method' => 'upgrade_setting_conditions',
2010	'is_manual' => 0,
2011	)
2012	);
2013	}
2014
2015	// scheduled task for saved filter conditions upgrade.
2016	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_saved_filter_conditions'" ) ) {
2017	$wpdb->insert(
2018	$wpdb->prefix . 'psmsc_scheduled_tasks',
2019	array(
2020	'class' => 'WPSC_SC_Upgrade',
2021	'method' => 'upgrade_saved_filter_conditions',
2022	'is_manual' => 1,
2023	'warning_text' => 'SupportCandy - Filters database upgrade needed.',
2024	'warning_link_text' => 'Upgrade Now',
2025	'progressbar_text' => 'Upgrading filters...',
2026	)
2027	);
2028	}
2029	}
2030
2031	if ( version_compare( self::$current_version, '3.1.6', '<' ) ) {
2032
2033	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='repaire_setting_conditions'" ) ) {
2034	$wpdb->insert(
2035	$wpdb->prefix . 'psmsc_scheduled_tasks',
2036	array(
2037	'class' => 'WPSC_SC_Upgrade',
2038	'method' => 'repaire_setting_conditions',
2039	'is_manual' => 0,
2040	)
2041	);
2042	}
2043
2044	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='repaire_saved_filter_conditions'" ) ) {
2045	$wpdb->insert(
2046	$wpdb->prefix . 'psmsc_scheduled_tasks',
2047	array(
2048	'class' => 'WPSC_SC_Upgrade',
2049	'method' => 'repaire_saved_filter_conditions',
2050	'is_manual' => 1,
2051	'warning_text' => 'SupportCandy - Filters database upgrade needed.',
2052	'warning_link_text' => 'Upgrade Now',
2053	'progressbar_text' => 'Upgrading filters...',
2054	)
2055	);
2056	}
2057	}
2058
2059	if ( version_compare( self::$current_version, '3.1.7', '<' ) ) {
2060
2061	$gs = get_option( 'wpsc-gs-general' );
2062	$gs['allowed-search-fields'] = array( 'id', 'customer', 'subject', 'threads' );
2063	update_option( 'wpsc-gs-general', $gs );
2064
2065	$en = get_option( 'wpsc-en-general' );
2066	$en['attachments-in-notification'] = 'actual-files';
2067	update_option( 'wpsc-en-general', $en );
2068	}
2069
2070	if ( version_compare( self::$current_version, '3.1.9', '<' ) ) {
2071
2072	// add scheduled task for attachment status upgrade.
2073	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='update_ticket_attachment_status'" ) ) {
2074	$wpdb->insert(
2075	$wpdb->prefix . 'psmsc_scheduled_tasks',
2076	array(
2077	'class' => 'WPSC_SC_Upgrade',
2078	'method' => 'update_ticket_attachment_status',
2079	'is_manual' => 1,
2080	'warning_text' => 'SupportCandy - Database attachment status upgrade needed.',
2081	'warning_link_text' => 'Upgrade Now',
2082	'progressbar_text' => 'Updating attachment status...',
2083	)
2084	);
2085	}
2086	}
2087
2088	if ( version_compare( self::$current_version, '3.2.0', '<' ) ) {
2089
2090	$roles = get_option( 'wpsc-agent-roles' );
2091	foreach ( $roles as $key => $role ) {
2092	$role['caps']['dt-unassigned'] = true;
2093	$role['caps']['dt-assigned-me'] = true;
2094	$role['caps']['dt-assigned-others'] = true;
2095
2096	$roles[ $key ] = $role;
2097	}
2098	update_option( 'wpsc-agent-roles', $roles );
2099
2100	// set customer custom fields as personal info.
2101	$wpdb->update(
2102	$wpdb->prefix . 'psmsc_custom_fields',
2103	array( 'is_personal_info' => 1 ),
2104	array( 'field' => 'customer' )
2105	);
2106	}
2107
2108	if ( version_compare( self::$current_version, '3.2.1', '<' ) ) {
2109
2110	$thankyou = get_option( 'wpsc-gs-thankyou-page-settings' );
2111	if ( $thankyou['thank-you-page-url'] ) {
2112	$action = 'url';
2113	} else {
2114	$action = 'text';
2115	}
2116
2117	update_option(
2118	'wpsc-gs-thankyou-page-settings',
2119	array(
2120	'action-agent' => $action,
2121	'action-customer' => $action,
2122	'html-agent' => $thankyou['thankyou-html'],
2123	'html-customer' => $thankyou['thankyou-html'],
2124	'page-url-agent' => $thankyou['thank-you-page-url'],
2125	'page-url-customer' => $thankyou['thank-you-page-url'],
2126	'editor-agent' => $thankyou['editor'],
2127	'editor-customer' => $thankyou['editor'],
2128	)
2129	);
2130	$string_translations['wpsc-thankyou-html-agent'] = $thankyou['thankyou-html'];
2131
2132	update_option( 'wpsc-string-translation', $string_translations );
2133
2134	// ticket tags.
2135	$widgets = get_option( 'wpsc-ticket-widget', array() );
2136	if ( ! isset( $widgets['tags'] ) ) {
2137
2138	$agent_roles = array_keys( get_option( 'wpsc-agent-roles', array() ) );
2139	$label = esc_attr( wpsc__( 'Tags', 'supportcandy' ) );
2140	$widgets['tags'] = array(
2141	'title' => $label,
2142	'is_enable' => 1,
2143	'allow-customer' => 0,
2144	'allowed-agent-roles' => $agent_roles,
2145	'callback' => 'wpsc_get_tw_ticket_tags()',
2146	'class' => 'WPSC_ITW_Ticket_Tags',
2147	);
2148	update_option( 'wpsc-ticket-widget', $widgets );
2149
2150	$string_translations['wpsc-twt-tags'] = $label;
2151
2152	}
2153
2154	$tag_exists = $wpdb->get_results( "SELECT id from {$wpdb->prefix}psmsc_custom_fields WHERE slug = 'tags'" );
2155	if ( empty( $tag_exists ) ) {
2156	$name = esc_attr__( 'Tags', 'supportcandy' );
2157	$wpdb->insert(
2158	$wpdb->prefix . 'psmsc_custom_fields',
2159	array(
2160	'name' => $name,
2161	'slug' => 'tags',
2162	'field' => 'ticket',
2163	'type' => 'df_tags',
2164	'is_personal_info' => 0,
2165	'tl_width' => 100,
2166	'load_order' => 24,
2167	)
2168	);
2169	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
2170	}
2171
2172	$roles = get_option( 'wpsc-agent-roles' );
2173	foreach ( $roles as $key => $role ) {
2174	$role['caps']['tt-unassigned'] = true;
2175	$role['caps']['tt-assigned-me'] = true;
2176	$role['caps']['tt-assigned-others'] = true;
2177
2178	$roles[ $key ] = $role;
2179	}
2180	update_option( 'wpsc-agent-roles', $roles );
2181
2182	// ticket tags general setting.
2183	update_option(
2184	'wpsc-ticket-tags-general-settings',
2185	array(
2186	'color' => '#000000',
2187	'bg-color' => '#ffc300',
2188	)
2189	);
2190
2191	// Add agent collision appearance setting.
2192	update_option(
2193	'wpsc-ap-agent-collision',
2194	array(
2195	'header-bg-color' => '#e6e6e6',
2196	'header-text-color' => '#2c3e50',
2197	)
2198	);
2199
2200	// Add agent collision setting.
2201	$ms_advanced = get_option( 'wpsc-ms-advanced-settings' );
2202	$ms_advanced['agent-collision'] = 1;
2203	update_option( 'wpsc-ms-advanced-settings', $ms_advanced );
2204	}
2205
2206	if ( version_compare( self::$current_version, '3.2.2', '<' ) ) {
2207
2208	// add anonymuos customer to customer table.
2209	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_customers WHERE email='[email protected]'" ) ) {
2210
2211	$success = $wpdb->insert(
2212	$wpdb->prefix . 'psmsc_customers',
2213	array(
2214	'name' => 'Anonymous',
2215	'email' => '[email protected]',
2216	)
2217	);
2218	if ( $success ) {
2219	update_option( 'wpsc-anonymous-user-id', $wpdb->insert_id );
2220	}
2221	}
2222
2223	$advanced = get_option( 'wpsc-ms-advanced-settings' );
2224	$advanced['self-assign'] = 0;
2225	update_option( 'wpsc-ms-advanced-settings', $advanced );
2226	}
2227
2228	if ( version_compare( self::$current_version, '3.2.4', '<' ) ) {
2229
2230	// add default true to admin and agent dashboard access.
2231	$roles = get_option( 'wpsc-agent-roles' );
2232	$role_keys = array();
2233	foreach ( $roles as $key => $role ) {
2234	$role['caps']['dash-access'] = true;
2235	$roles[ $key ] = $role;
2236	$role_keys[] = $key;
2237	}
2238
2239	// Dashboard cards.
2240	$labels = array(
2241	'new-tickets' => esc_attr__( 'New Tickets', 'supportcandy' ),
2242	'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
2243	'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ),
2244	'closed' => esc_attr__( 'Closed', 'supportcandy' ),
2245	'mine' => esc_attr__( 'Mine', 'supportcandy' ),
2246	);
2247	foreach ( $labels as $key => $string ) {
2248	$string_translations[ 'wpsc-dashboard-card-' . $key ] = $string;
2249	}
2250	update_option(
2251	'wpsc-dashboard-cards',
2252	array(
2253	'new-tickets' => array(
2254	'title' => $labels['new-tickets'],
2255	'is_enable' => 1,
2256	'allowed-agent-roles' => $role_keys,
2257	'callback' => 'wpsc_dbc_new_tickets()',
2258	'class' => 'WPSC_DBC_New_Tickets',
2259	'type' => 'default',
2260	),
2261	'unresolved' => array(
2262	'title' => $labels['unresolved'],
2263	'is_enable' => 1,
2264	'allowed-agent-roles' => $role_keys,
2265	'callback' => 'wpsc_dbc_unresolved_tickets()',
2266	'class' => 'WPSC_DBC_Unresolved_Tickets',
2267	'type' => 'default',
2268	),
2269	'unassigned' => array(
2270	'title' => $labels['unassigned'],
2271	'is_enable' => 1,
2272	'allowed-agent-roles' => array( 1 ),
2273	'callback' => 'wpsc_dbc_unassigned_tickets()',
2274	'class' => 'WPSC_DBC_Unassigned_Tickets',
2275	'type' => 'default',
2276	),
2277	'closed' => array(
2278	'title' => $labels['closed'],
2279	'is_enable' => 1,
2280	'allowed-agent-roles' => $role_keys,
2281	'callback' => 'wpsc_dbc_closed_tickets()',
2282	'class' => 'WPSC_DBC_Closed_Tickets',
2283	'type' => 'default',
2284	),
2285	'mine' => array(
2286	'title' => $labels['mine'],
2287	'is_enable' => 1,
2288	'allowed-agent-roles' => $role_keys,
2289	'callback' => 'wpsc_dbc_mine_tickets()',
2290	'class' => 'WPSC_DBC_Mine_Tickets',
2291	'type' => 'default',
2292	),
2293	)
2294	);
2295
2296	// Dashboard widget.
2297	$labels = array(
2298	'ticket-statistics' => esc_attr__( 'Ticket Statistics', 'supportcandy' ),
2299	'todays-trends' => esc_attr__( 'Todays Trends', 'supportcandy' ),
2300	'agent-list' => esc_attr__( 'Agent Workload', 'supportcandy' ),
2301	'recent-activities' => esc_attr__( 'Recent Activities', 'supportcandy' ),
2302	'recent-tickets' => esc_attr__( 'Recent Tickets', 'supportcandy' ),
2303	'category-report' => esc_attr__( 'Unresolved tickets by Category', 'supportcandy' ),
2304	'unresolved-priorities' => esc_attr__( 'Unresolved tickets by Priority', 'supportcandy' ),
2305	'unresolved-statuses' => esc_attr__( 'Unresolved tickets by Status', 'supportcandy' ),
2306	);
2307	foreach ( $labels as $key => $string ) {
2308	$string_translations[ 'wpsc-dashboard-widget-' . $key ] = $string;
2309	}
2310	update_option(
2311	'wpsc-dashboard-widgets',
2312	array(
2313	'ticket-statistics' => array(
2314	'title' => $labels['ticket-statistics'],
2315	'is_enable' => 1,
2316	'allowed-agent-roles' => $role_keys,
2317	'callback' => 'wpsc_dbw_ticket_statistics()',
2318	'class' => 'WPSC_DBW_Ticket_Statistics',
2319	'type' => 'default',
2320	'chart-type' => '',
2321	),
2322	'todays-trends' => array(
2323	'title' => $labels['todays-trends'],
2324	'is_enable' => 1,
2325	'allowed-agent-roles' => $role_keys,
2326	'callback' => 'wpsc_dbw_todays_trends()',
2327	'class' => 'WPSC_DBW_Todays_Trends',
2328	'type' => 'default',
2329	'chart-type' => '',
2330	),
2331	'agent-list' => array(
2332	'title' => $labels['agent-list'],
2333	'is_enable' => 1,
2334	'allowed-agent-roles' => array( 1 ),
2335	'callback' => 'wpsc_dbw_agent_list()',
2336	'class' => 'WPSC_DBW_Agent_List',
2337	'type' => 'default',
2338	'chart-type' => '',
2339	),
2340	'recent-activities' => array(
2341	'title' => $labels['recent-activities'],
2342	'is_enable' => 1,
2343	'allowed-agent-roles' => $role_keys,
2344	'callback' => 'wpsc_dbw_recent_activities()',
2345	'class' => 'WPSC_DBW_Recent_Activities',
2346	'type' => 'default',
2347	'chart-type' => '',
2348	),
2349	'recent-tickets' => array(
2350	'title' => $labels['recent-tickets'],
2351	'is_enable' => 1,
2352	'allowed-agent-roles' => $role_keys,
2353	'callback' => 'wpsc_dbw_recent_tickets()',
2354	'class' => 'WPSC_DBW_Recent_Tickets',
2355	'type' => 'default',
2356	'chart-type' => '',
2357	),
2358	'category-report' => array(
2359	'title' => $labels['category-report'],
2360	'is_enable' => 1,
2361	'allowed-agent-roles' => $role_keys,
2362	'callback' => 'wpsc_dbw_category_reports()',
2363	'class' => 'WPSC_DBW_Category_Reports',
2364	'type' => 'default',
2365	'chart-type' => 'doughnut',
2366	),
2367	'unresolved-priorities' => array(
2368	'title' => $labels['unresolved-priorities'],
2369	'is_enable' => 1,
2370	'allowed-agent-roles' => $role_keys,
2371	'callback' => 'wpsc_dbw_unresolved_priorities()',
2372	'class' => 'WPSC_DBW_Unresolved_Priorities',
2373	'type' => 'default',
2374	'chart-type' => 'horizontal-bar',
2375	),
2376	'unresolved-statuses' => array(
2377	'title' => $labels['unresolved-statuses'],
2378	'is_enable' => 1,
2379	'allowed-agent-roles' => $role_keys,
2380	'callback' => 'wpsc_dbw_unresolved_statuses()',
2381	'class' => 'WPSC_DBW_Unresolved_Statuses',
2382	'type' => 'default',
2383	'chart-type' => 'vertical-bar',
2384	),
2385	)
2386	);
2387
2388	// dashboard appreance general setting.
2389	update_option(
2390	'wpsc-ap-dashboard',
2391	array(
2392	'card-body-bg-color' => '#f9f9f9',
2393	'card-body-svg-color' => '#777',
2394	'card-body-text-color' => '#2c3e50',
2395	'widget-body-bg-color' => '#f9f9f9',
2396	'widget-body-svg-color' => '#777',
2397	'widget-body-text-color' => '#2c3e50',
2398	)
2399	);
2400
2401	// Add dashboard general settings.
2402	update_option(
2403	'wpsc-db-gs-settings',
2404	array(
2405	'default-date-range' => 'last-week',
2406	'allowed-recent-activity-logs' => array( 'report', 'reply', 'note', 'assigned_agent' ),
2407	)
2408	);
2409	update_option( 'wpsc-agent-roles', $roles );
2410	}
2411
2412	if ( version_compare( self::$current_version, '3.2.5', '<' ) ) {
2413
2414	$file_attachments = get_option( 'wpsc-gs-file-attachments' );
2415
2416	require_once WPSC_ABSPATH . 'includes/class-wpsc-mime-types.php';
2417
2418	$exts = $file_attachments['allowed-file-extensions'] ? explode( ',', $file_attachments['allowed-file-extensions'] ) : array();
2419	$exts = array_map( 'trim', $exts );
2420	$mimes = array();
2421	foreach ( $exts as $key => $value ) {
2422	$mime = WPSC_MIME_TYPES::get_mime_type( $value );
2423	if ( $mime ) {
2424	$mimes[ $value ] = $mime;
2425	}
2426	}
2427	$file_attachments['allowed-file-ext-mimes'] = $mimes;
2428	$file_attachments['mime-exceptions'] = array();
2429
2430	update_option( 'wpsc-gs-file-attachments', $file_attachments );
2431	}
2432
2433	if ( version_compare( self::$current_version, '3.2.6', '<' ) ) {
2434
2435	// Add dashboard general settings.
2436	$db_gs = get_option( 'wpsc-db-gs-settings', array() );
2437	$db_gs['dash-auto-refresh'] = 0;
2438	update_option( 'wpsc-db-gs-settings', $db_gs );
2439
2440	$wpdb->update(
2441	$wpdb->prefix . 'psmsc_custom_fields',
2442	array( 'number_type' => 'integer' ),
2443	array( 'type' => 'cf_number' )
2444	);
2445	}
2446
2447	if ( version_compare( self::$current_version, '3.2.7', '<' ) ) {
2448
2449	$ms_advanced = get_option( 'wpsc-ms-advanced-settings' );
2450	$ms_advanced['reply-close'] = 1;
2451	update_option( 'wpsc-ms-advanced-settings', $ms_advanced );
2452
2453	$appearance = get_option( 'wpsc-ap-individual-ticket' );
2454	$appearance['reply-close-bg-color'] = '#fff';
2455	$appearance['reply-close-text-color'] = '#707070';
2456	update_option( 'wpsc-ap-individual-ticket', $appearance );
2457
2458	$lrs_exists = $wpdb->get_results( "SELECT id from {$wpdb->prefix}psmsc_custom_fields WHERE slug = 'last_reply_source'" );
2459	if ( empty( $lrs_exists ) ) {
2460
2461	$name = esc_attr__( 'Last Reply Source', 'supportcandy' );
2462	$wpdb->insert(
2463	$wpdb->prefix . 'psmsc_custom_fields',
2464	array(
2465	'name' => $name,
2466	'slug' => 'last_reply_source',
2467	'field' => 'ticket',
2468	'type' => 'df_last_reply_source',
2469	'is_personal_info' => 0,
2470	'tl_width' => 100,
2471	'load_order' => 26,
2472	)
2473	);
2474	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
2475	}
2476
2477	// GDPR option in user registration.
2478	$gdpr = get_option( 'wpsc-gdpr-settings', array() );
2479	$gdpr_text = '<p>I understand my personal information like Name, Email address, IP address, etc. will be stored in database.</p>';
2480	$gdpr['allow-gdpr-reg-user'] = 0;
2481	$gdpr['gdpr-text-reg-user'] = $gdpr_text;
2482	$gdpr['editor-reg-user'] = 'html';
2483	update_option( 'wpsc-gdpr-settings', $gdpr );
2484	$string_translations['wpsc-gdpr-reg-user'] = $gdpr_text;
2485
2486	// T&C option in user registration.
2487	$tandc = get_option( 'wpsc-term-and-conditions', array() );
2488	$tandc_text = '<p>I agree to the terms and conditions</p>';
2489	$tandc['allow-term-and-conditions-reg-user'] = 0;
2490	$tandc['tandc-text-reg-user'] = $tandc_text;
2491	$tandc['editor-reg-user'] = 'html';
2492	update_option( 'wpsc-term-and-conditions', $tandc );
2493	$string_translations['wpsc-term-and-conditions-reg-user'] = $tandc_text;
2494	}
2495
2496	if ( version_compare( self::$current_version, '3.2.8', '<' ) ) {
2497
2498	$widgets = get_option( 'wpsc-dashboard-widgets', array() );
2499	if ( ! isset( $widgets['week-trends'] ) ) {
2500	$label = esc_attr__( 'Ticket statistics by day of week', 'supportcandy' );
2501	$string_translations['wpsc-dashboard-widget-week-trends'] = $label;
2502	$widgets['week-trends'] = array(
2503	'title' => $label,
2504	'is_enable' => 1,
2505	'allowed-agent-roles' => array( 1 ),
2506	'callback' => 'wpsc_dbw_week_trend_tickets()',
2507	'class' => 'WPSC_DBW_Week_Trend_Tickets',
2508	'type' => 'default',
2509	'chart-type' => 'vertical-bar',
2510	);
2511	}
2512	update_option( 'wpsc-dashboard-widgets', $widgets );
2513	}
2514
2515	if ( version_compare( self::$current_version, '3.2.9', '<' ) ) {
2516
2517	// scheduled task for updating image editor attachment path in thread body.
2518	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_ie_attachment_path'" ) ) {
2519	$wpdb->insert(
2520	$wpdb->prefix . 'psmsc_scheduled_tasks',
2521	array(
2522	'class' => 'WPSC_SC_Upgrade',
2523	'method' => 'upgrade_ie_attachment_path',
2524	'is_manual' => 1,
2525	'warning_text' => 'SupportCandy - attachment security upgrade needed.',
2526	'warning_link_text' => 'Upgrade Now',
2527	'progressbar_text' => 'Updating attachment ...',
2528	)
2529	);
2530	}
2531
2532	// unschedule old upgrade task.
2533	$upgrade = get_option( 'wpsc_upgrade_cleanup', array() );
2534	if ( empty( $upgrade ) ) {
2535
2536	$timestamp = wp_next_scheduled( 'wpsc_v1_upgrade_cleanup' );
2537	if ( $timestamp ) {
2538	wp_unschedule_event( $timestamp, 'wpsc_v1_upgrade_cleanup' );
2539	}
2540	$timestamp = wp_next_scheduled( 'wpsc_v2_upgrade_cleanup' );
2541	if ( $timestamp ) {
2542	wp_unschedule_event( $timestamp, 'wpsc_v2_upgrade_cleanup' );
2543	}
2544	}
2545	}
2546
2547	if ( version_compare( self::$current_version, '3.3.7', '<' ) ) {
2548	$advanced = get_option( 'wpsc-ms-advanced-settings' );
2549	$advanced['note-confirmation'] = 0;
2550	update_option( 'wpsc-ms-advanced-settings', $advanced );
2551	}
2552
2553	update_option( 'wpsc-string-translation', $string_translations );
2554	self::set_upgrade_complete();
2555	}
2556
2557	/**
2558	* Mark upgrade as complete
2559	*/
2560	public static function set_upgrade_complete() {
2561
2562	update_option( 'wpsc_current_version', WPSC_VERSION );
2563	update_option( 'wpsc_db_version', WPSC_DB_VERSION );
2564	self::$current_version = WPSC_VERSION;
2565	self::$is_upgrade = false;
2566	}
2567
2568	/**
2569	* Actions to perform after plugin deactivated
2570	*
2571	* @return void
2572	*/
2573	public static function deactivate() {
2574
2575	// Remove cron jobs.
2576	WPSC_Cron::unschedule_events();
2577	}
2578
2579	/**
2580	* Add htaccess file in supportcandy attachment folder
2581	*
2582	* @return void
2583	*/
2584	public static function attachment_security_file() {
2585
2586	$upload_dir = wp_upload_dir();
2587	$wpsc_dir = $upload_dir['basedir'] . '/wpsc';
2588	if ( ! is_file( $wpsc_dir . '/.htaccess' ) ) {
2589	@file_put_contents( $wpsc_dir . '/.htaccess', 'deny from all' ); //phpcs:ignore
2590	}
2591	}
2592	}
2593	endif;
2594
2595	WPSC_Installation::init();
2596