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SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent / 3.3.8
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent v3.3.8
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supportcandy / includes / admin / email-notifications / class-wpsc-en-change-ticket-priority.php

class-wpsc-en-change-ticket-priority.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.3.8, at includes/admin/email-notifications/class-wpsc-en-change-ticket-priority.php

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1 <?php
2 if ( ! defined( 'ABSPATH' ) ) {
3 exit; // Exit if accessed directly!
4 }
5
6 if ( ! class_exists( 'WPSC_EN_Change_Ticket_Priority' ) ) :
7
8 final class WPSC_EN_Change_Ticket_Priority extends WPSC_Email_Notifications {
9
10 /**
11 * Slug for this event (must be unique)
12 *
13 * @var string
14 */
15 private static $slug = 'change-ticket-priority';
16
17 /**
18 * Ticket object
19 *
20 * @var WPSC_Ticket
21 */
22 public $ticket;
23
24 /**
25 * Ticket object
26 *
27 * @var WPSC_Ticket
28 */
29 public $prev;
30
31 /**
32 * Ticket object
33 *
34 * @var WPSC_Ticket
35 */
36 public $new;
37
38 /**
39 * Initialize this class
40 */
41 public static function init() {
42
43 // process event.
44 add_action( 'wpsc_change_ticket_priority', array( __CLASS__, 'process_event' ), 200, 4 );
45 }
46
47 /**
48 * Process emails for this event
49 *
50 * @param WPSC_Ticket $ticket - ticket info..
51 * @param integer $prev - priority model id.
52 * @param integer $new - priority model id.
53 * @param integer $customer_id - customer model id.
54 * @return void
55 */
56 public static function process_event( $ticket, $prev, $new, $customer_id ) {
57
58 $gs = get_option( 'wpsc-en-general' );
59 $email_templates = get_option( 'wpsc-email-templates', array() );
60
61 foreach ( $email_templates as $key => $et ) {
62
63 if ( $et['event'] != self::$slug ) {
64 continue;
65 }
66
67 // email notification object.
68 $en = new self();
69
70 // set properties.
71 $en->ticket = $ticket;
72 $en->prev = $prev;
73 $en->new = $new;
74
75 // set template.
76 $en->template = $et;
77 $en->template_key = $key;
78
79 // check whether conditions matches (if any).
80 if ( ! $en->is_valid() ) {
81 continue;
82 }
83
84 $en = apply_filters( 'wpsc_en_before_sending', $en );
85
86 // send an email.
87 WPSC_Background_Email::insert(
88 array(
89 'from_name' => $en->from_name,
90 'from_email' => $en->from_email,
91 'reply_to' => $gs['reply-to'],
92 'subject' => $en->subject,
93 'body' => $en->body,
94 'to_email' => implode( '|', $en->to ),
95 'cc_email' => implode( '|', $en->cc ),
96 'bcc_email' => implode( '|', $en->bcc ),
97 'priority' => 2,
98 )
99 );
100 }
101 }
102 }
103 endif;
104
105 WPSC_EN_Change_Ticket_Priority::init();
106