supportcandy / class-wpsc-installation.php

class-wpsc-installation.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.3.9, at class-wpsc-installation.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_Installation' ) ) :
7
8	final class WPSC_Installation {
9
10	/**
11	* Currently installed version
12	*
13	* @var string
14	*/
15	public static $current_version;
16
17	/**
18	* Current database version
19	*
20	* @var string
21	*/
22	public static $current_db_version;
23
24	/**
25	* For checking whether upgrade available or not
26	*
27	* @var boolean
28	*/
29	public static $is_upgrade = false;
30
31	/**
32	* Initialize installation
33	*/
34	public static function init() {
35
36	self::get_current_version();
37	self::check_upgrade();
38
39	// database upgrade available.
40	if ( self::$current_version > 0 && self::$current_db_version < WPSC_DB_VERSION ) {
41
42	define( 'WPSC_DB_UPGRADING', true );
43	return;
44	}
45
46	// fresh installation or regular update.
47	if ( self::$is_upgrade ) {
48
49	define( 'WPSC_INSTALLING', true );
50
51	// Do not allow parallel process to run.
52	if ( 'yes' === get_transient( 'wpsc_installing' ) ) {
53	return;
54	}
55
56	// Set transient.
57	set_transient( 'wpsc_installing', 'yes', MINUTE_IN_SECONDS * 10 );
58
59	// Create or update database tables.
60	self::create_db_tables();
61
62	// Run installation.
63	if ( self::$current_version == 0 ) {
64
65	add_action( 'init', array( __CLASS__, 'initial_setup' ), 1 );
66	add_action( 'init', array( __CLASS__, 'set_upgrade_complete' ), 1 );
67
68	} else {
69
70	add_action( 'init', array( __CLASS__, 'upgrade' ), 1 );
71	}
72
73	// Delete transient.
74	delete_transient( 'wpsc_installing' );
75	}
76
77	// Deactivate functionality.
78	register_deactivation_hook( WPSC_PLUGIN_FILE, array( __CLASS__, 'deactivate' ) );
79	}
80
81	/**
82	* Check version
83	*/
84	public static function get_current_version() {
85
86	self::$current_version = get_option( 'wpsc_current_version', '0' );
87	self::$current_db_version = get_option( 'wpsc_db_version', '1.0' );
88	}
89
90	/**
91	* Check for upgrade
92	*/
93	public static function check_upgrade() {
94
95	if ( self::$current_version != WPSC_VERSION ) {
96	self::$is_upgrade = true;
97	}
98	}
99
100	/**
101	* Create database tables
102	*/
103	public static function create_db_tables() {
104
105	global $wpdb;
106
107	require_once ABSPATH . 'wp-admin/includes/upgrade.php';
108
109	$collate = '';
110	if ( $wpdb->has_cap( 'collation' ) ) {
111	$collate = $wpdb->get_charset_collate();
112	}
113
114	$tables = "
115	CREATE TABLE {$wpdb->prefix}psmsc_tickets (
116	id BIGINT NOT NULL AUTO_INCREMENT,
117	is_active INT(1) NOT NULL DEFAULT '1',
118	customer BIGINT NOT NULL,
119	subject TEXT NOT NULL,
120	status INT NOT NULL,
121	priority INT NOT NULL,
122	category INT NOT NULL,
123	assigned_agent TEXT NULL,
124	date_created DATETIME NOT NULL,
125	date_updated DATETIME NOT NULL,
126	agent_created INT DEFAULT NULL,
127	ip_address VARCHAR(50) DEFAULT NULL,
128	source VARCHAR(50) DEFAULT NULL,
129	browser VARCHAR(50) DEFAULT NULL,
130	os VARCHAR(50) DEFAULT NULL,
131	add_recipients TEXT NULL,
132	prev_assignee TEXT NULL,
133	date_closed DATETIME DEFAULT NULL,
134	user_type VARCHAR(100) NOT NULL,
135	last_reply_on DATETIME DEFAULT NULL,
136	last_reply_by BIGINT NOT NULL,
137	last_reply_source VARCHAR(50) DEFAULT NULL,
138	auth_code VARCHAR(50) DEFAULT NULL,
139	tags TINYTEXT NULL DEFAULT NULL,
140	live_agents TINYTEXT NULL DEFAULT NULL,
141	misc LONGTEXT NULL DEFAULT NULL,
142	PRIMARY KEY (id)
143	) $collate;
144	CREATE TABLE {$wpdb->prefix}psmsc_customers (
145	id BIGINT NOT NULL AUTO_INCREMENT,
146	user BIGINT NOT NULL,
147	ticket_count INT NOT NULL DEFAULT '0',
148	name VARCHAR(200) NOT NULL,
149	email VARCHAR(200) NOT NULL,
150	PRIMARY KEY (id)
151	) $collate;
152	CREATE TABLE {$wpdb->prefix}psmsc_custom_fields (
153	id INT NOT NULL AUTO_INCREMENT,
154	name VARCHAR(200) NOT NULL,
155	extra_info TEXT NULL,
156	slug VARCHAR(200) NULL,
157	field VARCHAR(50) NULL,
158	type VARCHAR(100) NULL,
159	default_value TEXT NULL,
160	placeholder_text TEXT NULL,
161	char_limit INT NULL,
162	date_display_as VARCHAR(50) NULL,
163	date_format VARCHAR(50) NULL,
164	date_range VARCHAR(50) NULL,
165	start_range DATETIME NULL,
166	end_range DATETIME NULL,
167	time_format INT NULL,
168	is_personal_info INT(1) NOT NULL DEFAULT 0,
169	is_auto_fill INT(1) NULL,
170	allow_ticket_form INT(1) NULL DEFAULT 1,
171	allow_my_profile INT(1) NULL DEFAULT 1,
172	tl_width INT(3) NOT NULL DEFAULT 100,
173	load_order INT NOT NULL DEFAULT 1,
174	number_type VARCHAR(50) NULL,
175	PRIMARY KEY (id)
176	) $collate;
177	CREATE TABLE {$wpdb->prefix}psmsc_options (
178	id INT NOT NULL AUTO_INCREMENT,
179	name VARCHAR(200) NOT NULL,
180	custom_field INT NOT NULL DEFAULT 0,
181	date_created DATETIME NOT NULL,
182	load_order INT NOT NULL DEFAULT 1,
183	PRIMARY KEY (id)
184	) $collate;
185	CREATE TABLE {$wpdb->prefix}psmsc_threads (
186	id BIGINT NOT NULL AUTO_INCREMENT,
187	ticket BIGINT NOT NULL,
188	is_active INT(1) NOT NULL DEFAULT 1,
189	customer BIGINT NULL DEFAULT NULL,
190	type VARCHAR(50) NOT NULL,
191	body LONGTEXT NOT NULL,
192	attachments TEXT NULL DEFAULT NULL,
193	ip_address VARCHAR(50) NULL DEFAULT NULL,
194	source VARCHAR(50) NULL DEFAULT NULL,
195	os VARCHAR(50) NULL DEFAULT NULL,
196	browser VARCHAR(100) NULL DEFAULT NULL,
197	seen DATETIME NULL DEFAULT NULL,
198	date_created DATETIME NOT NULL,
199	date_updated DATETIME NOT NULL,
200	PRIMARY KEY (id)
201	) $collate;
202	CREATE TABLE {$wpdb->prefix}psmsc_statuses (
203	id BIGINT NOT NULL AUTO_INCREMENT,
204	name VARCHAR(200) NOT NULL,
205	color VARCHAR(50) NOT NULL,
206	bg_color VARCHAR(50) NOT NULL,
207	load_order INT NOT NULL DEFAULT 1,
208	PRIMARY KEY (id)
209	) $collate;
210	CREATE TABLE {$wpdb->prefix}psmsc_categories (
211	id BIGINT NOT NULL AUTO_INCREMENT,
212	name VARCHAR(200) NOT NULL,
213	load_order INT NOT NULL DEFAULT 1,
214	PRIMARY KEY (id)
215	) $collate;
216	CREATE TABLE {$wpdb->prefix}psmsc_priorities (
217	id BIGINT NOT NULL AUTO_INCREMENT,
218	name VARCHAR(200) NOT NULL,
219	color VARCHAR(50) NOT NULL,
220	bg_color VARCHAR(50) NOT NULL,
221	load_order INT NOT NULL DEFAULT 1,
222	PRIMARY KEY (id)
223	) $collate;
224	CREATE TABLE {$wpdb->prefix}psmsc_attachments (
225	id BIGINT NOT NULL AUTO_INCREMENT,
226	name VARCHAR(200) NOT NULL,
227	file_path TEXT NOT NULL,
228	is_image INT(1) NOT NULL DEFAULT 0,
229	is_active INT(1) NOT NULL DEFAULT 0,
230	is_uploaded INT(1) NOT NULL DEFAULT 0,
231	date_created DATETIME NOT NULL,
232	source VARCHAR(200) NOT NULL,
233	source_id BIGINT NOT NULL DEFAULT 0,
234	ticket_id BIGINT NOT NULL DEFAULT 0,
235	customer_id BIGINT NOT NULL DEFAULT 0,
236	PRIMARY KEY (id)
237	) $collate;
238	CREATE TABLE {$wpdb->prefix}psmsc_agents (
239	id BIGINT NOT NULL AUTO_INCREMENT,
240	user BIGINT NULL DEFAULT 0,
241	customer BIGINT NULL DEFAULT 0,
242	role INT NOT NULL DEFAULT 0,
243	name VARCHAR(200) NOT NULL,
244	workload INT NULL DEFAULT NULL,
245	unresolved_count INT NULL DEFAULT NULL,
246	is_agentgroup INT(1) NOT NULL DEFAULT 0,
247	is_active INT(1) NOT NULL DEFAULT 0,
248	PRIMARY KEY (id)
249	) $collate;
250	CREATE TABLE {$wpdb->prefix}psmsc_logs (
251	id BIGINT NOT NULL AUTO_INCREMENT,
252	type VARCHAR(200) NOT NULL,
253	ref_id BIGINT NOT NULL,
254	modified_by BIGINT NOT NULL,
255	body LONGTEXT NOT NULL,
256	date_created DATETIME NOT NULL,
257	PRIMARY KEY (id)
258	) $collate;
259	CREATE TABLE {$wpdb->prefix}psmsc_working_hrs (
260	id INT NOT NULL AUTO_INCREMENT,
261	agent BIGINT NOT NULL,
262	day TINYINT NOT NULL,
263	start_time VARCHAR(20) NOT NULL,
264	end_time VARCHAR(20) NOT NULL,
265	PRIMARY KEY (id)
266	) $collate;
267	CREATE TABLE {$wpdb->prefix}psmsc_holidays (
268	id INT NOT NULL AUTO_INCREMENT,
269	agent BIGINT NOT NULL,
270	holiday DATETIME NOT NULL,
271	is_recurring TINYINT NOT NULL,
272	PRIMARY KEY (id)
273	) $collate;
274	CREATE TABLE {$wpdb->prefix}psmsc_wh_exceptions (
275	id INT NOT NULL AUTO_INCREMENT,
276	agent BIGINT NOT NULL,
277	title VARCHAR(200) NOT NULL,
278	exception_date DATETIME NOT NULL,
279	start_time VARCHAR(20) NOT NULL,
280	end_time VARCHAR(20) NOT NULL,
281	PRIMARY KEY (id)
282	) $collate;
283	CREATE TABLE {$wpdb->prefix}psmsc_email_otp (
284	id INT NOT NULL AUTO_INCREMENT,
285	email VARCHAR(200) NOT NULL,
286	otp VARCHAR(10) NOT NULL,
287	date_expiry DATETIME NOT NULL,
288	data LONGTEXT NULL DEFAULT NULL,
289	PRIMARY KEY (id)
290	) $collate;
291	CREATE TABLE {$wpdb->prefix}psmsc_email_notifications (
292	id INT NOT NULL AUTO_INCREMENT,
293	from_name VARCHAR(200) NULL DEFAULT NULL,
294	from_email VARCHAR(200) NULL DEFAULT NULL,
295	reply_to VARCHAR(200) NULL DEFAULT NULL,
296	subject TEXT NULL DEFAULT NULL,
297	body LONGTEXT NULL DEFAULT NULL,
298	to_email TEXT NULL DEFAULT NULL,
299	cc_email TEXT NULL DEFAULT NULL,
300	bcc_email TEXT NULL DEFAULT NULL,
301	attachments TEXT NULL DEFAULT NULL,
302	priority INT(1) NOT NULL DEFAULT 1,
303	attempt INT(1) DEFAULT 0,
304	PRIMARY KEY (id)
305	) $collate;
306	CREATE TABLE {$wpdb->prefix}psmsc_scheduled_tasks (
307	id INT NOT NULL AUTO_INCREMENT,
308	class VARCHAR(200) NOT NULL,
309	method VARCHAR(200) NOT NULL,
310	args TINYTEXT NULL DEFAULT NULL,
311	is_manual INT(1) NOT NULL DEFAULT 0,
312	warning_text TINYTEXT NULL DEFAULT NULL,
313	warning_link_text TINYTEXT NULL DEFAULT NULL,
314	progressbar_text TINYTEXT NULL DEFAULT NULL,
315	pages INT NOT NULL DEFAULT 0,
316	PRIMARY KEY (id)
317	) $collate;
318	CREATE TABLE {$wpdb->prefix}psmsc_ticket_tags (
319	id INT NOT NULL AUTO_INCREMENT,
320	name VARCHAR(200) NOT NULL,
321	description TINYTEXT NOT NULL,
322	color VARCHAR(50) NOT NULL,
323	bg_color VARCHAR(50) NOT NULL,
324	PRIMARY KEY (id)
325	) $collate;
326	";
327
328	dbDelta( $tables );
329	}
330
331	/**
332	* First time installation
333	*/
334	public static function initial_setup() {
335
336	global $wpdb;
337
338	$wpdb->query( 'SET auto_increment_increment = 1' );
339	$wpdb->query( 'SET auto_increment_offset = 1' );
340
341	// string translations.
342	$string_translations = array();
343
344	// Insert default custom fields.
345	$name = esc_attr__( 'ID', 'supportcandy' );
346	$wpdb->insert(
347	$wpdb->prefix . 'psmsc_custom_fields',
348	array(
349	'name' => $name,
350	'slug' => 'id',
351	'field' => 'ticket',
352	'type' => 'df_id',
353	'tl_width' => 50,
354	'load_order' => 1,
355	)
356	);
357	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
358
359	$name = esc_attr__( 'Customer', 'supportcandy' );
360	$extra_info = esc_attr__( 'Select customer for whom you wish to create a ticket', 'supportcandy' );
361	$wpdb->insert(
362	$wpdb->prefix . 'psmsc_custom_fields',
363	array(
364	'name' => $name,
365	'extra_info' => $extra_info,
366	'slug' => 'customer',
367	'field' => 'ticket',
368	'type' => 'df_customer',
369	'load_order' => 2,
370	)
371	);
372	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
373	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
374
375	$name = esc_attr__( 'Name', 'supportcandy' );
376	$extra_info = esc_attr__( 'Please insert your name', 'supportcandy' );
377	$wpdb->insert(
378	$wpdb->prefix . 'psmsc_custom_fields',
379	array(
380	'name' => $name,
381	'extra_info' => $extra_info,
382	'slug' => 'name',
383	'field' => 'customer',
384	'type' => 'df_customer_name',
385	'tl_width' => 150,
386	'load_order' => 3,
387	'is_personal_info' => 1,
388	)
389	);
390	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
391	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
392
393	$name = esc_attr__( 'Email Address', 'supportcandy' );
394	$extra_info = esc_attr__( 'Please insert your email address', 'supportcandy' );
395	$wpdb->insert(
396	$wpdb->prefix . 'psmsc_custom_fields',
397	array(
398	'name' => $name,
399	'extra_info' => $extra_info,
400	'slug' => 'email',
401	'field' => 'customer',
402	'type' => 'df_customer_email',
403	'tl_width' => 150,
404	'load_order' => 4,
405	'is_personal_info' => 1,
406	)
407	);
408	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
409	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
410
411	$name = esc_attr__( 'Subject', 'supportcandy' );
412	$extra_info = esc_attr__( 'Short description of the ticket', 'supportcandy' );
413	$wpdb->insert(
414	$wpdb->prefix . 'psmsc_custom_fields',
415	array(
416	'name' => $name,
417	'extra_info' => $extra_info,
418	'slug' => 'subject',
419	'field' => 'ticket',
420	'type' => 'df_subject',
421	'tl_width' => 200,
422	'default_value' => 'Not Applicable',
423	'load_order' => 5,
424	)
425	);
426	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
427	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
428
429	$name = esc_attr__( 'Description', 'supportcandy' );
430	$extra_info = esc_attr__( 'Detailed description of the ticket', 'supportcandy' );
431	$wpdb->insert(
432	$wpdb->prefix . 'psmsc_custom_fields',
433	array(
434	'name' => $name,
435	'extra_info' => $extra_info,
436	'slug' => 'description',
437	'field' => 'ticket',
438	'type' => 'df_description',
439	'default_value' => 'Not Applicable',
440	'load_order' => 6,
441	)
442	);
443	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
444	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
445
446	$name = esc_attr__( 'Status', 'supportcandy' );
447	$extra_info = esc_attr__( 'Please select status', 'supportcandy' );
448	$wpdb->insert(
449	$wpdb->prefix . 'psmsc_custom_fields',
450	array(
451	'name' => $name,
452	'extra_info' => $extra_info,
453	'slug' => 'status',
454	'field' => 'ticket',
455	'type' => 'df_status',
456	'tl_width' => 100,
457	'default_value' => 1,
458	'load_order' => 7,
459	)
460	);
461	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
462	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
463
464	$name = esc_attr__( 'Priority', 'supportcandy' );
465	$extra_info = esc_attr__( 'Please select priority', 'supportcandy' );
466	$wpdb->insert(
467	$wpdb->prefix . 'psmsc_custom_fields',
468	array(
469	'name' => $name,
470	'extra_info' => $extra_info,
471	'slug' => 'priority',
472	'field' => 'ticket',
473	'type' => 'df_priority',
474	'tl_width' => 100,
475	'default_value' => 1,
476	'load_order' => 8,
477	)
478	);
479	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
480	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
481
482	$name = esc_attr__( 'Category', 'supportcandy' );
483	$extra_info = esc_attr__( 'Please select category', 'supportcandy' );
484	$wpdb->insert(
485	$wpdb->prefix . 'psmsc_custom_fields',
486	array(
487	'name' => $name,
488	'extra_info' => $extra_info,
489	'slug' => 'category',
490	'field' => 'ticket',
491	'type' => 'df_category',
492	'tl_width' => 100,
493	'default_value' => 1,
494	'load_order' => 9,
495	)
496	);
497	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
498	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
499
500	$name = esc_attr__( 'Assignee', 'supportcandy' );
501	$extra_info = esc_attr__( 'Please select an agent', 'supportcandy' );
502	$wpdb->insert(
503	$wpdb->prefix . 'psmsc_custom_fields',
504	array(
505	'name' => $name,
506	'extra_info' => $extra_info,
507	'slug' => 'assigned_agent',
508	'field' => 'ticket',
509	'type' => 'df_assigned_agent',
510	'tl_width' => 150,
511	'load_order' => 10,
512	)
513	);
514	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
515	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
516
517	$name = esc_attr__( 'Date Created', 'supportcandy' );
518	$wpdb->insert(
519	$wpdb->prefix . 'psmsc_custom_fields',
520	array(
521	'name' => $name,
522	'slug' => 'date_created',
523	'field' => 'ticket',
524	'type' => 'df_date_created',
525	'date_display_as' => 'date',
526	'tl_width' => 165,
527	'load_order' => 11,
528	)
529	);
530	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
531
532	$name = esc_attr__( 'Date Updated', 'supportcandy' );
533	$wpdb->insert(
534	$wpdb->prefix . 'psmsc_custom_fields',
535	array(
536	'name' => $name,
537	'slug' => 'date_updated',
538	'field' => 'ticket',
539	'type' => 'df_date_updated',
540	'date_display_as' => 'diff',
541	'tl_width' => 165,
542	'load_order' => 12,
543	)
544	);
545	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
546
547	$name = esc_attr__( 'Agent Created', 'supportcandy' );
548	$wpdb->insert(
549	$wpdb->prefix . 'psmsc_custom_fields',
550	array(
551	'name' => $name,
552	'slug' => 'agent_created',
553	'field' => 'ticket',
554	'type' => 'df_agent_created',
555	'tl_width' => 100,
556	'load_order' => 13,
557	)
558	);
559	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
560
561	$name = esc_attr__( 'IP Address', 'supportcandy' );
562	$wpdb->insert(
563	$wpdb->prefix . 'psmsc_custom_fields',
564	array(
565	'name' => $name,
566	'slug' => 'ip_address',
567	'field' => 'ticket',
568	'type' => 'df_ip_address',
569	'tl_width' => 100,
570	'load_order' => 14,
571	'is_personal_info' => 1,
572	)
573	);
574	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
575
576	$name = esc_attr__( 'Source', 'supportcandy' );
577	$wpdb->insert(
578	$wpdb->prefix . 'psmsc_custom_fields',
579	array(
580	'name' => $name,
581	'slug' => 'source',
582	'field' => 'ticket',
583	'type' => 'df_source',
584	'tl_width' => 100,
585	'load_order' => 15,
586	)
587	);
588	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
589
590	$name = esc_attr__( 'Browser', 'supportcandy' );
591	$wpdb->insert(
592	$wpdb->prefix . 'psmsc_custom_fields',
593	array(
594	'name' => $name,
595	'slug' => 'browser',
596	'field' => 'ticket',
597	'type' => 'df_browser',
598	'tl_width' => 100,
599	'load_order' => 16,
600	)
601	);
602	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
603
604	$name = esc_attr__( 'Operating System', 'supportcandy' );
605	$wpdb->insert(
606	$wpdb->prefix . 'psmsc_custom_fields',
607	array(
608	'name' => $name,
609	'slug' => 'os',
610	'field' => 'ticket',
611	'type' => 'df_os',
612	'tl_width' => 100,
613	'load_order' => 17,
614	)
615	);
616	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
617
618	$name = esc_attr__( 'Additional Recipients', 'supportcandy' );
619	$extra_info = esc_attr__( 'Please insert email addresses (one per line)', 'supportcandy' );
620	$wpdb->insert(
621	$wpdb->prefix . 'psmsc_custom_fields',
622	array(
623	'name' => $name,
624	'extra_info' => $extra_info,
625	'slug' => 'add_recipients',
626	'field' => 'ticket',
627	'type' => 'df_add_recipients',
628	'is_personal_info' => 1,
629	'load_order' => 18,
630	)
631	);
632	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
633	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
634
635	$name = esc_attr__( 'Previous Assignee', 'supportcandy' );
636	$wpdb->insert(
637	$wpdb->prefix . 'psmsc_custom_fields',
638	array(
639	'name' => $name,
640	'slug' => 'prev_assignee',
641	'field' => 'ticket',
642	'type' => 'df_prev_assignee',
643	'tl_width' => 100,
644	'is_personal_info' => 0,
645	'load_order' => 19,
646	)
647	);
648	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
649
650	$name = esc_attr__( 'Date Closed', 'supportcandy' );
651	$wpdb->insert(
652	$wpdb->prefix . 'psmsc_custom_fields',
653	array(
654	'name' => $name,
655	'slug' => 'date_closed',
656	'field' => 'ticket',
657	'type' => 'df_date_closed',
658	'date_display_as' => 'date',
659	'is_personal_info' => 0,
660	'tl_width' => 165,
661	'load_order' => 20,
662	)
663	);
664	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
665
666	$name = esc_attr__( 'User Type', 'supportcandy' );
667	$wpdb->insert(
668	$wpdb->prefix . 'psmsc_custom_fields',
669	array(
670	'name' => $name,
671	'slug' => 'user_type',
672	'field' => 'ticket',
673	'type' => 'df_user_type',
674	'tl_width' => 100,
675	'is_personal_info' => 0,
676	'load_order' => 21,
677	)
678	);
679	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
680
681	$name = esc_attr__( 'Last Reply On', 'supportcandy' );
682	$wpdb->insert(
683	$wpdb->prefix . 'psmsc_custom_fields',
684	array(
685	'name' => $name,
686	'slug' => 'last_reply_on',
687	'field' => 'ticket',
688	'type' => 'df_last_reply_on',
689	'date_display_as' => 'date',
690	'is_personal_info' => 0,
691	'tl_width' => 165,
692	'load_order' => 22,
693	)
694	);
695	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
696
697	$name = esc_attr__( 'Last Reply By', 'supportcandy' );
698	$wpdb->insert(
699	$wpdb->prefix . 'psmsc_custom_fields',
700	array(
701	'name' => $name,
702	'slug' => 'last_reply_by',
703	'field' => 'ticket',
704	'type' => 'df_last_reply_by',
705	'is_personal_info' => 0,
706	'tl_width' => 100,
707	'load_order' => 23,
708	)
709	);
710	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
711
712	$name = esc_attr__( 'Tags', 'supportcandy' );
713	$wpdb->insert(
714	$wpdb->prefix . 'psmsc_custom_fields',
715	array(
716	'name' => $name,
717	'slug' => 'tags',
718	'field' => 'ticket',
719	'type' => 'df_tags',
720	'is_personal_info' => 0,
721	'tl_width' => 100,
722	'load_order' => 24,
723	)
724	);
725	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
726
727	$name = esc_attr__( 'Last Reply Source', 'supportcandy' );
728	$wpdb->insert(
729	$wpdb->prefix . 'psmsc_custom_fields',
730	array(
731	'name' => $name,
732	'slug' => 'last_reply_source',
733	'field' => 'ticket',
734	'type' => 'df_last_reply_source',
735	'is_personal_info' => 0,
736	'tl_width' => 100,
737	'load_order' => 26,
738	)
739	);
740	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
741
742	// Insert default category.
743	$name = esc_attr__( 'General', 'supportcandy' );
744	$wpdb->insert(
745	$wpdb->prefix . 'psmsc_categories',
746	array(
747	'name' => $name,
748	'load_order' => 1,
749	)
750	);
751	$string_translations[ 'wpsc-category-' . $wpdb->insert_id ] = $name;
752
753	// Insert default statuses.
754	$name = esc_attr__( 'Open', 'supportcandy' );
755	$wpdb->insert(
756	$wpdb->prefix . 'psmsc_statuses',
757	array(
758	'name' => $name,
759	'color' => '#ec1010',
760	'bg_color' => '#ffe7e1',
761	'load_order' => 1,
762	)
763	);
764	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
765
766	$name = esc_attr__( 'Awaiting customer reply', 'supportcandy' );
767	$wpdb->insert(
768	$wpdb->prefix . 'psmsc_statuses',
769	array(
770	'name' => $name,
771	'color' => '#8222E6',
772	'bg_color' => '#E9D3FF',
773	'load_order' => 2,
774	)
775	);
776	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
777
778	$name = esc_attr__( 'Awaiting agent reply', 'supportcandy' );
779	$wpdb->insert(
780	$wpdb->prefix . 'psmsc_statuses',
781	array(
782	'name' => $name,
783	'color' => '#EB961C',
784	'bg_color' => '#FFEBCE',
785	'load_order' => 3,
786	)
787	);
788	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
789
790	$name = esc_attr__( 'Closed', 'supportcandy' );
791	$wpdb->insert(
792	$wpdb->prefix . 'psmsc_statuses',
793	array(
794	'name' => $name,
795	'color' => '#22940d',
796	'bg_color' => '#c1ffcf',
797	'load_order' => 4,
798	)
799	);
800	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
801
802	// Insert default priorities.
803	$name = esc_attr__( 'Low', 'supportcandy' );
804	$wpdb->insert(
805	$wpdb->prefix . 'psmsc_priorities',
806	array(
807	'name' => $name,
808	'color' => '#22940d',
809	'bg_color' => '#c1ffcf',
810	'load_order' => 1,
811	)
812	);
813	$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
814
815	$name = esc_attr__( 'Medium', 'supportcandy' );
816	$wpdb->insert(
817	$wpdb->prefix . 'psmsc_priorities',
818	array(
819	'name' => $name,
820	'color' => '#EB961C',
821	'bg_color' => '#FFEBCE',
822	'load_order' => 2,
823	)
824	);
825	$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
826
827	$name = esc_attr__( 'High', 'supportcandy' );
828	$wpdb->insert(
829	$wpdb->prefix . 'psmsc_priorities',
830	array(
831	'name' => $name,
832	'color' => '#ec1010',
833	'bg_color' => '#ffe7e1',
834	'load_order' => 3,
835	)
836	);
837	$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
838
839	// company working hrs.
840	for ( $i = 1; $i <= 7; $i++ ) {
841	$wpdb->insert(
842	$wpdb->prefix . 'psmsc_working_hrs',
843	array(
844	'agent' => 0,
845	'day' => $i,
846	'start_time' => '00:00:00',
847	'end_time' => '23:59:59',
848	)
849	);
850	}
851
852	// Agent roles.
853	update_option(
854	'wpsc-agent-roles',
855	array(
856	1 => array(
857	'label' => 'Administrator',
858	'caps' => array(
859
860	'view-unassigned' => true, // View ticket.
861	'view-assigned-me' => true,
862	'view-assigned-others' => true,
863
864	'reply-unassigned' => true, // Reply ticket.
865	'reply-assigned-me' => true,
866	'reply-assigned-others' => true,
867
868	'pn-unassigned' => true, // Private notes.
869	'pn-assigned-me' => true,
870	'pn-assigned-others' => true,
871
872	'aa-unassigned' => true, // Assignee.
873	'aa-assigned-me' => true,
874	'aa-assigned-others' => true,
875
876	'cs-unassigned' => true, // Change status.
877	'cs-assigned-me' => true,
878	'cs-assigned-others' => true,
879
880	'ctf-unassigned' => true, // Change ticket fields.
881	'ctf-assigned-me' => true,
882	'ctf-assigned-others' => true,
883
884	'caof-unassigned' => true, // Change agent only fields.
885	'caof-assigned-me' => true,
886	'caof-assigned-others' => true,
887
888	'crb-unassigned' => true, // Change raised by.
889	'crb-assigned-me' => true,
890	'crb-assigned-others' => true,
891
892	'eth-unassigned' => true, // Edit thread.
893	'eth-assigned-me' => true,
894	'eth-assigned-others' => true,
895
896	'dth-unassigned' => true, // Delete thread.
897	'dth-assigned-me' => true,
898	'dth-assigned-others' => true,
899
900	'vl-unassigned' => true, // View logs.
901	'vl-assigned-me' => true,
902	'vl-assigned-others' => true,
903
904	'dtt-unassigned' => true, // Delete ticket.
905	'dtt-assigned-me' => true,
906	'dtt-assigned-others' => true,
907
908	'dt-unassigned' => true, // Duplicate ticket.
909	'dt-assigned-me' => true,
910	'dt-assigned-others' => true,
911
912	'ar-unassigned' => true, // Additional recipients.
913	'ar-assigned-me' => true,
914	'ar-assigned-others' => true,
915
916	'backend-access' => true, // Dashboard support menu access.
917	'create-as' => true, // Create ticket on others behalf.
918	'dtt-access' => true, // Deleted ticket access.
919	'eci-access' => true, // Edit customer info.
920	'dash-access' => true, // Dashboard access.
921
922	'tt-unassigned' => true, // Ticket tags.
923	'tt-assigned-me' => true,
924	'tt-assigned-others' => true,
925	),
926	),
927	2 => array(
928	'label' => 'Agent',
929	'caps' => array(
930
931	'view-unassigned' => true,
932	'view-assigned-me' => true,
933	'view-assigned-others' => false,
934
935	'reply-unassigned' => true,
936	'reply-assigned-me' => true,
937	'reply-assigned-others' => false,
938
939	'pn-unassigned' => true,
940	'pn-assigned-me' => true,
941	'pn-assigned-others' => false,
942
943	'aa-unassigned' => true,
944	'aa-assigned-me' => true,
945	'aa-assigned-others' => false,
946
947	'cs-unassigned' => true,
948	'cs-assigned-me' => true,
949	'cs-assigned-others' => false,
950
951	'ctf-unassigned' => true,
952	'ctf-assigned-me' => true,
953	'ctf-assigned-others' => false,
954
955	'caof-unassigned' => true,
956	'caof-assigned-me' => true,
957	'caof-assigned-others' => false,
958
959	'crb-unassigned' => false,
960	'crb-assigned-me' => false,
961	'crb-assigned-others' => false,
962
963	'eth-unassigned' => false,
964	'eth-assigned-me' => false,
965	'eth-assigned-others' => false,
966
967	'dth-unassigned' => false,
968	'dth-assigned-me' => false,
969	'dth-assigned-others' => false,
970
971	'vl-unassigned' => true,
972	'vl-assigned-me' => true,
973	'vl-assigned-others' => true,
974
975	'dtt-unassigned' => false,
976	'dtt-assigned-me' => false,
977	'dtt-assigned-others' => false,
978
979	'dt-unassigned' => true,
980	'dt-assigned-me' => true,
981	'dt-assigned-others' => true,
982
983	'ar-unassigned' => true,
984	'ar-assigned-me' => true,
985	'ar-assigned-others' => false,
986
987	'backend-access' => true,
988	'create-as' => true,
989	'dtt-access' => false,
990	'eci-access' => false,
991	'dash-access' => true, // Dashboard access.
992
993	'tt-unassigned' => true, // Ticket tags.
994	'tt-assigned-me' => true,
995	'tt-assigned-others' => false,
996	),
997	),
998	)
999	);
1000
1001	// default agents.
1002	$users = get_users( array( 'role' => 'administrator' ) );
1003	foreach ( $users as $user ) {
1004	// customer record.
1005	$wpdb->insert(
1006	$wpdb->prefix . 'psmsc_customers',
1007	array(
1008	'user' => $user->ID,
1009	'name' => $user->display_name,
1010	'email' => $user->user_email,
1011	)
1012	);
1013	// agent record.
1014	$wpdb->insert(
1015	$wpdb->prefix . 'psmsc_agents',
1016	array(
1017	'user' => $user->ID,
1018	'customer' => $wpdb->insert_id,
1019	'role' => 1,
1020	'name' => $user->display_name,
1021	'is_active' => 1,
1022	)
1023	);
1024	// agent working hrs.
1025	$agent_id = $wpdb->insert_id;
1026	for ( $i = 1; $i <= 7; $i++ ) {
1027	$wpdb->insert(
1028	$wpdb->prefix . 'psmsc_working_hrs',
1029	array(
1030	'agent' => $agent_id,
1031	'day' => $i,
1032	'start_time' => '00:00:00',
1033	'end_time' => '23:59:59',
1034	)
1035	);
1036	}
1037	if ( ! is_multisite() && ! $user->has_cap( 'wpsc_agent' ) ) {
1038	$user->add_cap( 'wpsc_agent' );
1039	}
1040	}
1041
1042	// ticket form fields.
1043	update_option(
1044	'wpsc-tff',
1045	array(
1046	'name' => array(
1047	'is-required' => 1,
1048	'width' => 'half',
1049	'visibility' => '',
1050	),
1051	'email' => array(
1052	'is-required' => 1,
1053	'width' => 'half',
1054	'visibility' => '',
1055	),
1056	'subject' => array(
1057	'is-required' => 1,
1058	'width' => 'full',
1059	'visibility' => '',
1060	'relation' => 'AND',
1061	),
1062	'description' => array(
1063	'is-required' => 1,
1064	'width' => 'full',
1065	'visibility' => '',
1066	'relation' => 'AND',
1067	),
1068	'category' => array(
1069	'is-required' => 1,
1070	'width' => 'half',
1071	'visibility' => '',
1072	'relation' => 'AND',
1073	),
1074	)
1075	);
1076
1077	// agent ticket list.
1078	update_option(
1079	'wpsc-atl-list-items',
1080	array( 'id', 'status', 'subject', 'name', 'category', 'priority', 'assigned_agent', 'date_updated' )
1081	);
1082	update_option(
1083	'wpsc-atl-filter-items',
1084	array( 'id', 'status', 'customer', 'subject', 'category', 'priority', 'assigned_agent', 'date_updated', 'date_created' )
1085	);
1086	$labels = array(
1087	'all' => esc_attr__( 'All', 'supportcandy' ),
1088	'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
1089	'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ),
1090	'mine' => esc_attr__( 'Mine', 'supportcandy' ),
1091	'closed' => esc_attr__( 'Closed', 'supportcandy' ),
1092	'deleted' => esc_attr__( 'Deleted', 'supportcandy' ),
1093	);
1094	foreach ( $labels as $key => $string ) {
1095	$string_translations[ 'wpsc-atl-' . $key ] = $string;
1096	}
1097	update_option(
1098	'wpsc-atl-default-filters',
1099	array(
1100	'all' => array(
1101	'label' => $labels['all'],
1102	'is_enable' => 1,
1103	),
1104	'unresolved' => array(
1105	'label' => $labels['unresolved'],
1106	'is_enable' => 1,
1107	),
1108	'unassigned' => array(
1109	'label' => $labels['unassigned'],
1110	'is_enable' => 1,
1111	),
1112	'mine' => array(
1113	'label' => $labels['mine'],
1114	'is_enable' => 1,
1115	),
1116	'closed' => array(
1117	'label' => $labels['closed'],
1118	'is_enable' => 1,
1119	),
1120	'deleted' => array(
1121	'label' => $labels['deleted'],
1122	'is_enable' => 1,
1123	),
1124	)
1125	);
1126
1127	// customer ticket list.
1128	update_option(
1129	'wpsc-ctl-list-items',
1130	array( 'id', 'status', 'subject', 'category', 'date_created', 'date_updated' )
1131	);
1132	update_option(
1133	'wpsc-ctl-filter-items',
1134	array( 'id', 'status', 'subject', 'category', 'date_updated', 'date_created' )
1135	);
1136	$labels = array(
1137	'all' => esc_attr__( 'All', 'supportcandy' ),
1138	'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
1139	'closed' => esc_attr__( 'Closed', 'supportcandy' ),
1140	);
1141	foreach ( $labels as $key => $string ) {
1142	$string_translations[ 'wpsc-ctl-' . $key ] = $string;
1143	}
1144	update_option(
1145	'wpsc-ctl-default-filters',
1146	array(
1147	'all' => array(
1148	'label' => $labels['all'],
1149	'is_enable' => 1,
1150	),
1151	'unresolved' => array(
1152	'label' => $labels['unresolved'],
1153	'is_enable' => 1,
1154	),
1155	'closed' => array(
1156	'label' => $labels['closed'],
1157	'is_enable' => 1,
1158	),
1159	)
1160	);
1161
1162	// ticket list more settings.
1163	update_option(
1164	'wpsc-tl-ms-agent-view',
1165	array(
1166	'default-sort-by' => 'date_updated',
1167	'default-sort-order' => 'DESC',
1168	'number-of-tickets' => 20,
1169	'unresolved-ticket-statuses' => array( 1, 2, 3 ),
1170	'default-filter' => 'all',
1171	'ticket-reply-redirect' => 'no-redirect',
1172	)
1173	);
1174	update_option(
1175	'wpsc-tl-ms-customer-view',
1176	array(
1177	'default-sort-by' => 'date_updated',
1178	'default-sort-order' => 'DESC',
1179	'number-of-tickets' => 20,
1180	'unresolved-ticket-statuses' => array( 1, 2, 3 ),
1181	'default-filter' => 'all',
1182	'ticket-reply-redirect' => 'no-redirect',
1183	)
1184	);
1185	update_option(
1186	'wpsc-tl-ms-advanced',
1187	array(
1188	'closed-ticket-statuses' => array( 4 ),
1189	'auto-refresh-list-status' => 0,
1190	)
1191	);
1192
1193	// email notifications.
1194	update_option(
1195	'wpsc-en-general',
1196	array(
1197	'from-name' => '',
1198	'from-email' => '',
1199	'reply-to' => '',
1200	'cron-email-count' => 5,
1201	'blocked-emails' => array(),
1202	'attachments-in-notification' => 'actual-files',
1203	)
1204	);
1205	$translations = array(
1206	1 => array(
1207	'subject' => 'Your ticket has been created successfully!',
1208	'body' => '<p>Thanks for reaching out, we\'ve received your request!</p>',
1209	),
1210	2 => array(
1211	'body' => '<p>You have received a new ticket!</p><p><strong>{{customer}}</strong><em>reported</em></p><p>{{description}}</p><p>{{ticket_url}}</p>',
1212	),
1213	3 => array(
1214	'body' => '<p><strong>{{last_reply_user_name}}</strong> <em>replied</em></p><p>{{last_reply}}</p><p>{{ticket_url}}</p><p>{{ticket_history}}</p>',
1215	),
1216	4 => array(
1217	'subject' => 'Your ticket has been closed!',
1218	'body' => '<p>Dear {{customer}},</p><p>Your ticket #{{id}} has been closed.</p>',
1219	),
1220	);
1221	foreach ( $translations as $index => $translation ) {
1222	if ( isset( $translation['subject'] ) ) {
1223	$string_translations[ 'wpsc-en-tn-subject-' . $index ] = $translation['subject'];
1224	}
1225	$string_translations[ 'wpsc-en-tn-body-' . $index ] = $translation['body'];
1226	}
1227	update_option(
1228	'wpsc-email-templates',
1229	array(
1230	'1' => array(
1231	'title' => 'New ticket customer confirmation',
1232	'event' => 'create-ticket',
1233	'is_enable' => 1,
1234	'subject' => $translations[1]['subject'],
1235	'body' => array(
1236	'text' => $translations[1]['body'],
1237	'editor' => 'html',
1238	),
1239	'to' => array(
1240	'general-recipients' => array( 'customer' ),
1241	'agent-roles' => array(),
1242	'custom' => array(),
1243	),
1244	'cc' => array(
1245	'general-recipients' => array(),
1246	'agent-roles' => array(),
1247	'custom' => array(),
1248	),
1249	'bcc' => array(
1250	'general-recipients' => array(),
1251	'agent-roles' => array(),
1252	'custom' => array(),
1253	),
1254	'conditions' => '',
1255	),
1256	'2' => array(
1257	'title' => 'New ticket staff notification',
1258	'event' => 'create-ticket',
1259	'is_enable' => 1,
1260	'subject' => '{{subject}}',
1261	'body' => array(
1262	'text' => $translations[2]['body'],
1263	'editor' => 'html',
1264	),
1265	'to' => array(
1266	'general-recipients' => array( 'assignee' ),
1267	'agent-roles' => array( 1 ),
1268	'custom' => array(),
1269	),
1270	'cc' => array(
1271	'general-recipients' => array(),
1272	'agent-roles' => array(),
1273	'custom' => array(),
1274	),
1275	'bcc' => array(
1276	'general-recipients' => array(),
1277	'agent-roles' => array(),
1278	'custom' => array(),
1279	),
1280	'conditions' => '',
1281	),
1282	'3' => array(
1283	'title' => 'Reply ticket notification',
1284	'event' => 'reply-ticket',
1285	'is_enable' => 1,
1286	'subject' => '{{subject}}',
1287	'body' => array(
1288	'text' => $translations[3]['body'],
1289	'editor' => 'html',
1290	),
1291	'to' => array(
1292	'general-recipients' => array( 'customer', 'assignee' ),
1293	'agent-roles' => array( 1 ),
1294	'custom' => array(),
1295	),
1296	'cc' => array(
1297	'general-recipients' => array(),
1298	'agent-roles' => array(),
1299	'custom' => array(),
1300	),
1301	'bcc' => array(
1302	'general-recipients' => array(),
1303	'agent-roles' => array(),
1304	'custom' => array(),
1305	),
1306	'conditions' => '',
1307	),
1308	'4' => array(
1309	'title' => 'Close ticket customer notification',
1310	'event' => 'change-ticket-status',
1311	'is_enable' => 1,
1312	'subject' => $translations[4]['subject'],
1313	'body' => array(
1314	'text' => $translations[4]['body'],
1315	'editor' => 'html',
1316	),
1317	'to' => array(
1318	'general-recipients' => array( 'customer' ),
1319	'agent-roles' => array(),
1320	'custom' => array(),
1321	),
1322	'cc' => array(
1323	'general-recipients' => array(),
1324	'agent-roles' => array(),
1325	'custom' => array(),
1326	),
1327	'bcc' => array(
1328	'general-recipients' => array(),
1329	'agent-roles' => array(),
1330	'custom' => array(),
1331	),
1332	'conditions' => '[[{"slug":"status","operator":"=","operand_val_1":"4"}]]',
1333	),
1334	)
1335	);
1336
1337	// user registration otp.
1338	$subject = 'User registration OTP - {{otp}}';
1339	$body = '<p>Hello {{firstname}},</p><p>Below is your one time password for user registration:</p><p><strong>{{otp}}</strong></p>';
1340	update_option(
1341	'wpsc-en-user-reg',
1342	array(
1343	'subject' => $subject,
1344	'body' => $body,
1345	'editor' => 'html',
1346	)
1347	);
1348	$string_translations['wpsc-user-otp-subject'] = $subject;
1349	$string_translations['wpsc-user-otp-body'] = $body;
1350
1351	// guest login otp.
1352	$subject = 'Guest Login - {{otp}}';
1353	$body = '<p>Hello {{name}},</p><p>Below is your one time password for guest login:</p><p><strong>{{otp}}</strong></p>';
1354	update_option(
1355	'wpsc-en-guest-login',
1356	array(
1357	'subject' => $subject,
1358	'body' => $body,
1359	'editor' => 'html',
1360	)
1361	);
1362	$string_translations['wpsc-guest-otp-subject'] = $subject;
1363	$string_translations['wpsc-guest-otp-body'] = $body;
1364
1365	// General settings.
1366	update_option(
1367	'wpsc-gs-general',
1368	array(
1369	'ticket-status-after-customer-reply' => 3,
1370	'ticket-status-after-agent-reply' => 2,
1371	'close-ticket-status' => 4,
1372	'reply-form-position' => 'top',
1373	'default-date-format' => 'Y-m-d H:i:s',
1374	'ticket-alice' => 'Ticket #',
1375	'allow-close-ticket' => array( 'customer', 1, 2 ),
1376	'allow-ar-thread-email' => array( 1, 2 ),
1377	'allow-create-ticket' => array( 'registered-user', 1, 2 ),
1378	'allowed-search-fields' => array( 'id', 'customer', 'subject', 'threads' ),
1379	)
1380	);
1381
1382	update_option(
1383	'wpsc-gs-page-settings',
1384	array(
1385	'support-page' => 0,
1386	'open-ticket-page' => 0,
1387	'ticket-url-page' => 'support-page',
1388	'new-ticket-page' => 'default',
1389	'new-ticket-url' => '',
1390	'user-login' => 'default',
1391	'custom-login-url' => '',
1392	'user-registration' => 'disable',
1393	'custom-registration-url' => '',
1394	'otp-login' => 1,
1395	'load-scripts' => 'all-pages',
1396	'load-script-pages' => array(),
1397	)
1398	);
1399
1400	// File attachment settings.
1401	require_once WPSC_ABSPATH . 'includes/class-wpsc-mime-types.php';
1402
1403	$extensions = 'jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, pps, ppsx, odt, xls, xlsx, mp3, m4a, ogg, wav, mp4, m4v, mov, wmv, avi, mpg, ogv, 3gp, 3g2, zip, eml';
1404	$exts = $extensions ? explode( ',', $extensions ) : array();
1405	$exts = array_map( 'trim', $exts );
1406	$mimes = array();
1407	foreach ( $exts as $key => $value ) {
1408	$mime = WPSC_MIME_TYPES::get_mime_type( $value );
1409	if ( $mime ) {
1410	$mimes[ $value ] = $mime;
1411	}
1412	}
1413
1414	update_option(
1415	'wpsc-gs-file-attachments',
1416	array(
1417	'attachments-max-filesize' => 20,
1418	'allowed-file-extensions' => $extensions,
1419	'allowed-file-ext-mimes' => $mimes,
1420	'mime-exceptions' => array(),
1421	'image-download-behaviour' => 'open-browser',
1422	)
1423	);
1424
1425	$translation = '<p>Thanks for reaching out, we\'ve received your request!</p><p>{{ticket_url}}</p>';
1426	$string_translations['wpsc-thankyou-html'] = $translation;
1427	$string_translations['wpsc-thankyou-html-agent'] = $translation;
1428	update_option(
1429	'wpsc-gs-thankyou-page-settings',
1430	array(
1431	'action-agent' => 'text',
1432	'action-customer' => 'text',
1433	'html-agent' => $translation,
1434	'html-customer' => $translation,
1435	'page-url-agent' => '',
1436	'page-url-customer' => '',
1437	'editor-agent' => 'html',
1438	'editor-customer' => 'html',
1439	)
1440	);
1441
1442	// misc settings.
1443	$translation = '<p>I understand my personal information like Name, Email address, IP address, etc. will be stored in database.</p>';
1444	$string_translations['wpsc-gdpr'] = $translation;
1445	$string_translations['wpsc-gdpr-reg-user'] = $translation;
1446	update_option(
1447	'wpsc-gdpr-settings',
1448	array(
1449	'allow-gdpr' => 1,
1450	'gdpr-text' => $translation,
1451	'personal-data-retention-time' => 0,
1452	'personal-data-retention-unit' => 'days',
1453	'editor' => 'html',
1454	'allow-gdpr-reg-user' => 1,
1455	'gdpr-text-reg-user' => $translation,
1456	'editor-reg-user' => 'html',
1457	'ip-address-collection' => 1,
1458	)
1459	);
1460
1461	update_option(
1462	'wpsc-recaptcha-settings',
1463	array(
1464	'allow-recaptcha' => 0,
1465	'recaptcha-version' => 3,
1466	'recaptcha-site-key' => '',
1467	'recaptcha-secret-key' => '',
1468	)
1469	);
1470
1471	update_option(
1472	'wpsc-ms-advanced-settings',
1473	array(
1474	'public-mode' => 0,
1475	'public-mode-reply' => 0,
1476	'reply-confirmation' => 1,
1477	'note-confirmation' => 0,
1478	'thread-date-display-as' => 'diff',
1479	'thread-date-format' => 'F d, Y h:i A',
1480	'do-not-notify-owner' => 1,
1481	'do-not-notify-owner-status' => 1,
1482	'ticket-id-format' => 'sequential',
1483	'starting-ticket-id' => 1,
1484	'random-id-length' => 8,
1485	'ticket-history-macro-threads' => 5,
1486	'register-user-if-not-exist' => 0,
1487	'auto-delete-tickets-time' => 0,
1488	'auto-delete-tickets-unit' => 'days',
1489	'permanent-delete-tickets-time' => 0,
1490	'permanent-delete-tickets-unit' => 'days',
1491	'allow-bcc' => 0,
1492	'allow-cc' => 0,
1493	'view-more' => 1,
1494	'allow-reply-to-close-ticket' => array( 'customer', 'agent' ),
1495	'raised-by-user' => 'customer',
1496	'allow-my-profile' => 1,
1497	'allow-agent-profile' => 1,
1498	'ticket-url-auth' => 0,
1499	'rest-api' => 1,
1500	'agent-collision' => 1,
1501	'self-assign' => 1,
1502	'reply-close' => 0,
1503	)
1504	);
1505
1506	$translation = '<p>I agree to the terms and conditions</p>';
1507	$string_translations['wpsc-term-and-conditions'] = $translation;
1508	$string_translations['wpsc-term-and-conditions-reg-user'] = $translation;
1509	update_option(
1510	'wpsc-term-and-conditions',
1511	array(
1512	'allow-term-and-conditions' => 1,
1513	'tandc-text' => $translation,
1514	'editor' => 'html',
1515	'allow-term-and-conditions-reg-user' => 1,
1516	'tandc-text-reg-user' => $translation,
1517	'editor-reg-user' => 'html',
1518	)
1519	);
1520
1521	// ticket widgets.
1522	$labels = array(
1523	'change-status' => esc_attr__( 'Ticket status', 'supportcandy' ),
1524	'raised-by' => esc_attr__( 'Customer', 'supportcandy' ),
1525	'ticket-info' => esc_attr__( 'Ticket info', 'supportcandy' ),
1526	'assignee' => esc_attr__( 'Assignee', 'supportcandy' ),
1527	'ticket-fields' => esc_attr__( 'Ticket fields', 'supportcandy' ),
1528	'agentonly-fields' => esc_attr__( 'Agent only fields', 'supportcandy' ),
1529	'additional-recipients' => esc_attr__( 'Additional recipients', 'supportcandy' ),
1530	'biographical-info' => esc_attr__( 'Biographical Info', 'supportcandy' ),
1531	'tags' => esc_attr__( 'Tags', 'supportcandy' ),
1532	);
1533	foreach ( $labels as $key => $string ) {
1534	$string_translations[ 'wpsc-twt-' . $key ] = $string;
1535	}
1536	update_option(
1537	'wpsc-ticket-widget',
1538	array(
1539	'change-status' => array(
1540	'title' => $labels['change-status'],
1541	'is_enable' => 1,
1542	'allow-customer' => 1,
1543	'allowed-agent-roles' => array( 1, 2 ),
1544	'show-priority-to-customer' => 0,
1545	'callback' => 'wpsc_get_tw_ticket_status()',
1546	'class' => 'WPSC_ITW_Change_Status',
1547	),
1548	'raised-by' => array(
1549	'title' => $labels['raised-by'],
1550	'is_enable' => 1,
1551	'allow-customer' => 0,
1552	'allowed-agent-roles' => array( 1, 2 ),
1553	'callback' => 'wpsc_get_tw_raised_by()',
1554	'class' => 'WPSC_ITW_Raisedby',
1555	),
1556	'ticket-info' => array(
1557	'title' => $labels['ticket-info'],
1558	'is_enable' => 1,
1559	'allow-customer' => 0,
1560	'allowed-agent-roles' => array( 1, 2 ),
1561	'callback' => 'wpsc_get_tw_ticket_info()',
1562	'class' => 'WPSC_ITW_Ticket_Info',
1563	),
1564	'assignee' => array(
1565	'title' => $labels['assignee'],
1566	'is_enable' => 1,
1567	'allow-customer' => 0,
1568	'allowed-agent-roles' => array( 1, 2 ),
1569	'callback' => 'wpsc_get_tw_agents()',
1570	'class' => 'WPSC_ITW_Assigned_Agents',
1571	),
1572	'ticket-fields' => array(
1573	'title' => $labels['ticket-fields'],
1574	'is_enable' => 1,
1575	'allow-customer' => 1,
1576	'allowed-agent-roles' => array( 1, 2 ),
1577	'callback' => 'wpsc_get_tw_ticket_fields()',
1578	'class' => 'WPSC_ITW_Ticket_Fields',
1579	),
1580	'agentonly-fields' => array(
1581	'title' => $labels['agentonly-fields'],
1582	'is_enable' => 1,
1583	'allow-customer' => 0,
1584	'allowed-agent-roles' => array( 1, 2 ),
1585	'callback' => 'wpsc_get_tw_agentonly_fields()',
1586	'class' => 'WPSC_ITW_Agentonly_Fields',
1587	),
1588	'additional-recipients' => array(
1589	'title' => $labels['additional-recipients'],
1590	'is_enable' => 1,
1591	'allow-customer' => 1,
1592	'allowed-agent-roles' => array( 1, 2 ),
1593	'callback' => 'wpsc_get_tw_additional_recipients()',
1594	'class' => 'WPSC_ITW_Additional_Recipients',
1595	),
1596	'biographical-info' => array(
1597	'title' => $labels['biographical-info'],
1598	'is_enable' => 0,
1599	'allow-customer' => 1,
1600	'allowed-agent-roles' => array( 1, 2 ),
1601	'callback' => 'wpsc_get_tw_biographical_info()',
1602	'class' => 'WPSC_ITW_Biographical_Info',
1603	),
1604	'tags' => array(
1605	'title' => $labels['tags'],
1606	'is_enable' => 1,
1607	'allow-customer' => 0,
1608	'allowed-agent-roles' => array( 1, 2 ),
1609	'callback' => 'wpsc_get_tw_ticket_tags()',
1610	'class' => 'WPSC_ITW_Ticket_Tags',
1611	),
1612	)
1613	);
1614
1615	// Rich text editor.
1616	$notice = sprintf(
1617	/* translators: %1$s: attachment max file size, %2$s: allowed file extenstions. */
1618	esc_attr__( 'You can upload files maximum size %1$s mb of types %2$s.', 'supportcandy' ),
1619	20,
1620	'jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, pps, ppsx, odt, xls, xlsx, mp3, m4a, ogg, wav, mp4, m4v, mov, wmv, avi, mpg, ogv, 3gp, 3g2, zip, eml'
1621	);
1622	update_option(
1623	'wpsc-te-agent',
1624	array(
1625	'enable' => 1,
1626	'allow-attachments' => 1,
1627	'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
1628	'file-attachment-notice' => 0,
1629	'file-attachment-notice-text' => $notice,
1630	)
1631	);
1632	update_option(
1633	'wpsc-te-registered-user',
1634	array(
1635	'enable' => 1,
1636	'allow-attachments' => 1,
1637	'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
1638	'file-attachment-notice' => 0,
1639	'file-attachment-notice-text' => $notice,
1640	)
1641	);
1642	update_option(
1643	'wpsc-te-guest-user',
1644	array(
1645	'enable' => 0,
1646	'allow-attachments' => 0,
1647	'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
1648	'file-attachment-notice' => 0,
1649	'file-attachment-notice-text' => $notice,
1650	)
1651	);
1652	update_option( 'wpsc-te-advanced', array( 'html-pasting' => 0 ) );
1653
1654	// working hrs settings.
1655	update_option(
1656	'wpsc-wh-settings',
1657	array(
1658	'allow-agent-modify-wh' => 0,
1659	'allow-agent-modify-leaves' => 0,
1660	)
1661	);
1662
1663	// appearence settings.
1664	update_option(
1665	'wpsc-ap-general',
1666	array(
1667	'primary-color' => '#313042',
1668	'menu-link-color' => '#fff',
1669	'main-background-color' => '#fff',
1670	'main-text-color' => '#2c3e50',
1671	'link-color' => '#2271b1',
1672	)
1673	);
1674	update_option(
1675	'wpsc-ap-individual-ticket',
1676	array(
1677	'reply-primary-color' => '#2c3e50',
1678	'reply-secondary-color' => '#777777',
1679	'reply-icon-color' => '#777777',
1680	'note-primary-color' => '#8e6600',
1681	'note-secondary-color' => '#8e8d45',
1682	'note-icon-color' => '#8e8d45',
1683	'log-text' => '#2c3e50',
1684	'widget-header-bg-color' => '#fff8e5',
1685	'widget-header-text-color' => '#ff8f2b',
1686	'widget-body-bg-color' => '#f9f9f9',
1687	'widget-body-label-color' => '#777',
1688	'widget-body-text-color' => '#2c3e50',
1689	'reply-close-bg-color' => '#fff',
1690	'reply-close-text-color' => '#707070',
1691	)
1692	);
1693	update_option(
1694	'wpsc-ap-modal',
1695	array(
1696	'header-bg-color' => '#fff8e5',
1697	'header-text-color' => '#ff8f2b',
1698	'body-bg-color' => '#fff',
1699	'body-label-color' => '#777',
1700	'body-text-color' => '#2c3e50',
1701	'footer-bg-color' => '#fff',
1702	'z-index' => 900000000,
1703	)
1704	);
1705	update_option(
1706	'wpsc-ap-agent-collision',
1707	array(
1708	'header-bg-color' => '#e6e6e6',
1709	'header-text-color' => '#2c3e50',
1710	)
1711	);
1712	update_option(
1713	'wpsc-ap-ticket-list',
1714	array(
1715	'list-header-background-color' => '#2c3e50',
1716	'list-header-text-color' => '#fff',
1717	'list-item-odd-background-color' => '#fff',
1718	'list-item-odd-text-color' => '#2c3e50',
1719	'list-item-even-background-color' => '#f2f2f2',
1720	'list-item-even-text-color' => '#2c3e50',
1721	'list-item-hover-background-color' => '#dfe4ea',
1722	'list-item-hover-text-color' => '#2c3e50',
1723	)
1724	);
1725
1726	// ticket tags general setting.
1727	update_option(
1728	'wpsc-ticket-tags-general-settings',
1729	array(
1730	'color' => '#000000',
1731	'bg-color' => '#ffc300',
1732	)
1733	);
1734
1735	// dashboard general setting.
1736	update_option(
1737	'wpsc-ap-dashboard',
1738	array(
1739	'card-body-bg-color' => '#f9f9f9',
1740	'card-body-svg-color' => '#777',
1741	'card-body-text-color' => '#2c3e50',
1742	'widget-body-bg-color' => '#f9f9f9',
1743	'widget-body-svg-color' => '#777',
1744	'widget-body-text-color' => '#2c3e50',
1745	)
1746	);
1747
1748	// upload directory.
1749	$upload_dir = wp_upload_dir();
1750	$filepath = $upload_dir['basedir'] . '/wpsc';
1751	if ( ! file_exists( $filepath ) ) {
1752	mkdir( $filepath, 0755, true );
1753	}
1754
1755	// Dashboard cards.
1756	$labels = array(
1757	'new-tickets' => esc_attr__( 'New Tickets', 'supportcandy' ),
1758	'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
1759	'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ),
1760	'closed' => esc_attr__( 'Closed', 'supportcandy' ),
1761	'mine' => esc_attr__( 'Mine', 'supportcandy' ),
1762	);
1763	foreach ( $labels as $key => $string ) {
1764	$string_translations[ 'wpsc-dashboard-card-' . $key ] = $string;
1765	}
1766	update_option(
1767	'wpsc-dashboard-cards',
1768	array(
1769	'new-tickets' => array(
1770	'title' => $labels['new-tickets'],
1771	'is_enable' => 1,
1772	'allowed-agent-roles' => array( 1, 2 ),
1773	'callback' => 'wpsc_dbc_new_tickets()',
1774	'class' => 'WPSC_DBC_New_Tickets',
1775	'type' => 'default',
1776	),
1777	'unresolved' => array(
1778	'title' => $labels['unresolved'],
1779	'is_enable' => 1,
1780	'allowed-agent-roles' => array( 1, 2 ),
1781	'callback' => 'wpsc_dbc_unresolved_tickets()',
1782	'class' => 'WPSC_DBC_Unresolved_Tickets',
1783	'type' => 'default',
1784	),
1785	'unassigned' => array(
1786	'title' => $labels['unassigned'],
1787	'is_enable' => 1,
1788	'allowed-agent-roles' => array( 1 ),
1789	'callback' => 'wpsc_dbc_unassigned_tickets()',
1790	'class' => 'WPSC_DBC_Unassigned_Tickets',
1791	'type' => 'default',
1792	),
1793	'closed' => array(
1794	'title' => $labels['closed'],
1795	'is_enable' => 1,
1796	'allowed-agent-roles' => array( 1, 2 ),
1797	'callback' => 'wpsc_dbc_closed_tickets()',
1798	'class' => 'WPSC_DBC_Closed_Tickets',
1799	'type' => 'default',
1800	),
1801	'mine' => array(
1802	'title' => $labels['mine'],
1803	'is_enable' => 1,
1804	'allowed-agent-roles' => array( 1, 2 ),
1805	'callback' => 'wpsc_dbc_mine_tickets()',
1806	'class' => 'WPSC_DBC_Mine_Tickets',
1807	'type' => 'default',
1808	),
1809	)
1810	);
1811
1812	// Dashboard widget.
1813	$labels = array(
1814	'ticket-statistics' => esc_attr__( 'Ticket Statistics', 'supportcandy' ),
1815	'todays-trends' => esc_attr__( 'Todays Trends', 'supportcandy' ),
1816	'agent-list' => esc_attr__( 'Agent Workload', 'supportcandy' ),
1817	'recent-activities' => esc_attr__( 'Recent Activities', 'supportcandy' ),
1818	'recent-tickets' => esc_attr__( 'Recent Tickets', 'supportcandy' ),
1819	'category-report' => esc_attr__( 'Tickets by Category', 'supportcandy' ),
1820	'unresolved-priorities' => esc_attr__( 'Tickets by Priority', 'supportcandy' ),
1821	'unresolved-statuses' => esc_attr__( 'Tickets by Status', 'supportcandy' ),
1822	'week-trends' => esc_attr__( 'Ticket statistics by day of week', 'supportcandy' ),
1823	);
1824	foreach ( $labels as $key => $string ) {
1825	$string_translations[ 'wpsc-dashboard-widget-' . $key ] = $string;
1826	}
1827	update_option(
1828	'wpsc-dashboard-widgets',
1829	array(
1830	'ticket-statistics' => array(
1831	'title' => $labels['ticket-statistics'],
1832	'is_enable' => 1,
1833	'allowed-agent-roles' => array( 1, 2 ),
1834	'callback' => 'wpsc_dbw_ticket_statistics()',
1835	'class' => 'WPSC_DBW_Ticket_Statistics',
1836	'type' => 'default',
1837	'chart-type' => '',
1838	),
1839	'todays-trends' => array(
1840	'title' => $labels['todays-trends'],
1841	'is_enable' => 1,
1842	'allowed-agent-roles' => array( 1, 2 ),
1843	'callback' => 'wpsc_dbw_todays_trends()',
1844	'class' => 'WPSC_DBW_Todays_Trends',
1845	'type' => 'default',
1846	'chart-type' => '',
1847	),
1848	'agent-list' => array(
1849	'title' => $labels['agent-list'],
1850	'is_enable' => 1,
1851	'allowed-agent-roles' => array( 1 ),
1852	'callback' => 'wpsc_dbw_agent_list()',
1853	'class' => 'WPSC_DBW_Agent_List',
1854	'type' => 'default',
1855	'chart-type' => '',
1856	),
1857	'recent-activities' => array(
1858	'title' => $labels['recent-activities'],
1859	'is_enable' => 1,
1860	'allowed-agent-roles' => array( 1, 2 ),
1861	'callback' => 'wpsc_dbw_recent_activities()',
1862	'class' => 'WPSC_DBW_Recent_Activities',
1863	'type' => 'default',
1864	'chart-type' => '',
1865	),
1866	'recent-tickets' => array(
1867	'title' => $labels['recent-tickets'],
1868	'is_enable' => 1,
1869	'allowed-agent-roles' => array( 1, 2 ),
1870	'callback' => 'wpsc_dbw_recent_tickets()',
1871	'class' => 'WPSC_DBW_Recent_Tickets',
1872	'type' => 'default',
1873	'chart-type' => '',
1874	),
1875	'category-report' => array(
1876	'title' => $labels['category-report'],
1877	'is_enable' => 1,
1878	'allowed-agent-roles' => array( 1, 2 ),
1879	'callback' => 'wpsc_dbw_category_reports()',
1880	'class' => 'WPSC_DBW_Category_Reports',
1881	'type' => 'default',
1882	'chart-type' => 'doughnut',
1883	),
1884	'unresolved-priorities' => array(
1885	'title' => $labels['unresolved-priorities'],
1886	'is_enable' => 1,
1887	'allowed-agent-roles' => array( 1, 2 ),
1888	'callback' => 'wpsc_dbw_unresolved_priorities()',
1889	'class' => 'WPSC_DBW_Unresolved_Priorities',
1890	'type' => 'default',
1891	'chart-type' => 'horizontal-bar',
1892	),
1893	'unresolved-statuses' => array(
1894	'title' => $labels['unresolved-statuses'],
1895	'is_enable' => 1,
1896	'allowed-agent-roles' => array( 1, 2 ),
1897	'callback' => 'wpsc_dbw_unresolved_statuses()',
1898	'class' => 'WPSC_DBW_Unresolved_Statuses',
1899	'type' => 'default',
1900	'chart-type' => 'vertical-bar',
1901	),
1902	'week-trends' => array(
1903	'title' => $labels['week-trends'],
1904	'is_enable' => 1,
1905	'allowed-agent-roles' => array( 1, 2 ),
1906	'callback' => 'WPSC_dbw_week_trend_tickets()',
1907	'class' => 'WPSC_DBW_Week_Trend_Tickets',
1908	'type' => 'default',
1909	'chart-type' => 'vertical-bar',
1910	),
1911	)
1912	);
1913
1914	// Add dashboard general settings.
1915	update_option(
1916	'wpsc-db-gs-settings',
1917	array(
1918	'default-date-range' => 'last-week',
1919	'allowed-recent-activity-logs' => array( 'report', 'reply', 'note', 'assigned_agent' ),
1920	'dash-auto-refresh' => 0,
1921	)
1922	);
1923
1924	self::attachment_security_file();
1925
1926	// update string translations.
1927	update_option( 'wpsc-string-translation', $string_translations );
1928	}
1929
1930	/**
1931	* Upgrade the version
1932	*/
1933	public static function upgrade() {
1934
1935	global $wpdb;
1936	$string_translations = get_option( 'wpsc-string-translation' );
1937
1938	if ( version_compare( self::$current_version, '3.0.4', '<' ) ) {
1939
1940	$advanced = get_option( 'wpsc-ms-advanced-settings' );
1941	$advanced['allow-my-profile'] = 1;
1942	$advanced['allow-agent-profile'] = 1;
1943	update_option( 'wpsc-ms-advanced-settings', $advanced );
1944	}
1945
1946	if ( version_compare( self::$current_version, '3.0.5', '<' ) ) {
1947
1948	$advanced = get_option( 'wpsc-ms-advanced-settings' );
1949	$page_settings = get_option( 'wpsc-gs-page-settings' );
1950	if ( ! isset( $advanced['allow-my-profile'] ) ) {
1951	$advanced['allow-my-profile'] = 1;
1952	$advanced['allow-agent-profile'] = 1;
1953	}
1954	$page_settings['otp-login'] = 1;
1955	update_option( 'wpsc-gs-page-settings', $page_settings );
1956	$advanced['ticket-url-auth'] = 0;
1957	update_option( 'wpsc-ms-advanced-settings', $advanced );
1958	}
1959
1960	if ( version_compare( self::$current_version, '3.0.7', '<' ) ) {
1961
1962	$page_settings = get_option( 'wpsc-gs-page-settings' );
1963	$page_settings['load-scripts'] = 'all-pages';
1964	$page_settings['load-script-pages'] = array();
1965	update_option( 'wpsc-gs-page-settings', $page_settings );
1966	}
1967
1968	if ( version_compare( self::$current_version, '3.1.1', '<' ) ) {
1969
1970	$ap_general = get_option( 'wpsc-ap-general' );
1971	$ap_general['menu-link-color'] = '#fff';
1972	update_option( 'wpsc-ap-general', $ap_general );
1973	}
1974
1975	if ( version_compare( self::$current_version, '3.1.3', '<' ) ) {
1976
1977	$advanced = get_option( 'wpsc-ms-advanced-settings' );
1978	$advanced['rest-api'] = 1;
1979	update_option( 'wpsc-ms-advanced-settings', $advanced );
1980	}
1981
1982	if ( version_compare( self::$current_version, '3.1.4', '<' ) ) {
1983
1984	// add scheduled task for ticket data upgrade.
1985	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='update_ticket_attachment_path'" ) ) {
1986	$wpdb->insert(
1987	$wpdb->prefix . 'psmsc_scheduled_tasks',
1988	array(
1989	'class' => 'WPSC_SC_Upgrade',
1990	'method' => 'update_ticket_attachment_path',
1991	'is_manual' => 1,
1992	'warning_text' => 'SupportCandy - Database attachment paths upgrade needed.',
1993	'warning_link_text' => 'Upgrade Now',
1994	'progressbar_text' => 'Updating attachment paths...',
1995	)
1996	);
1997	}
1998
1999	self::attachment_security_file();
2000	}
2001
2002	if ( version_compare( self::$current_version, '3.1.5', '<' ) ) {
2003
2004	// scheduled task for setting conditions upgrade.
2005	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_setting_conditions'" ) ) {
2006	$wpdb->insert(
2007	$wpdb->prefix . 'psmsc_scheduled_tasks',
2008	array(
2009	'class' => 'WPSC_SC_Upgrade',
2010	'method' => 'upgrade_setting_conditions',
2011	'is_manual' => 0,
2012	)
2013	);
2014	}
2015
2016	// scheduled task for saved filter conditions upgrade.
2017	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_saved_filter_conditions'" ) ) {
2018	$wpdb->insert(
2019	$wpdb->prefix . 'psmsc_scheduled_tasks',
2020	array(
2021	'class' => 'WPSC_SC_Upgrade',
2022	'method' => 'upgrade_saved_filter_conditions',
2023	'is_manual' => 1,
2024	'warning_text' => 'SupportCandy - Filters database upgrade needed.',
2025	'warning_link_text' => 'Upgrade Now',
2026	'progressbar_text' => 'Upgrading filters...',
2027	)
2028	);
2029	}
2030	}
2031
2032	if ( version_compare( self::$current_version, '3.1.6', '<' ) ) {
2033
2034	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='repaire_setting_conditions'" ) ) {
2035	$wpdb->insert(
2036	$wpdb->prefix . 'psmsc_scheduled_tasks',
2037	array(
2038	'class' => 'WPSC_SC_Upgrade',
2039	'method' => 'repaire_setting_conditions',
2040	'is_manual' => 0,
2041	)
2042	);
2043	}
2044
2045	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='repaire_saved_filter_conditions'" ) ) {
2046	$wpdb->insert(
2047	$wpdb->prefix . 'psmsc_scheduled_tasks',
2048	array(
2049	'class' => 'WPSC_SC_Upgrade',
2050	'method' => 'repaire_saved_filter_conditions',
2051	'is_manual' => 1,
2052	'warning_text' => 'SupportCandy - Filters database upgrade needed.',
2053	'warning_link_text' => 'Upgrade Now',
2054	'progressbar_text' => 'Upgrading filters...',
2055	)
2056	);
2057	}
2058	}
2059
2060	if ( version_compare( self::$current_version, '3.1.7', '<' ) ) {
2061
2062	$gs = get_option( 'wpsc-gs-general' );
2063	$gs['allowed-search-fields'] = array( 'id', 'customer', 'subject', 'threads' );
2064	update_option( 'wpsc-gs-general', $gs );
2065
2066	$en = get_option( 'wpsc-en-general' );
2067	$en['attachments-in-notification'] = 'actual-files';
2068	update_option( 'wpsc-en-general', $en );
2069	}
2070
2071	if ( version_compare( self::$current_version, '3.1.9', '<' ) ) {
2072
2073	// add scheduled task for attachment status upgrade.
2074	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='update_ticket_attachment_status'" ) ) {
2075	$wpdb->insert(
2076	$wpdb->prefix . 'psmsc_scheduled_tasks',
2077	array(
2078	'class' => 'WPSC_SC_Upgrade',
2079	'method' => 'update_ticket_attachment_status',
2080	'is_manual' => 1,
2081	'warning_text' => 'SupportCandy - Database attachment status upgrade needed.',
2082	'warning_link_text' => 'Upgrade Now',
2083	'progressbar_text' => 'Updating attachment status...',
2084	)
2085	);
2086	}
2087	}
2088
2089	if ( version_compare( self::$current_version, '3.2.0', '<' ) ) {
2090
2091	$roles = get_option( 'wpsc-agent-roles' );
2092	foreach ( $roles as $key => $role ) {
2093	$role['caps']['dt-unassigned'] = true;
2094	$role['caps']['dt-assigned-me'] = true;
2095	$role['caps']['dt-assigned-others'] = true;
2096
2097	$roles[ $key ] = $role;
2098	}
2099	update_option( 'wpsc-agent-roles', $roles );
2100
2101	// set customer custom fields as personal info.
2102	$wpdb->update(
2103	$wpdb->prefix . 'psmsc_custom_fields',
2104	array( 'is_personal_info' => 1 ),
2105	array( 'field' => 'customer' )
2106	);
2107	}
2108
2109	if ( version_compare( self::$current_version, '3.2.1', '<' ) ) {
2110
2111	$thankyou = get_option( 'wpsc-gs-thankyou-page-settings' );
2112	if ( $thankyou['thank-you-page-url'] ) {
2113	$action = 'url';
2114	} else {
2115	$action = 'text';
2116	}
2117
2118	update_option(
2119	'wpsc-gs-thankyou-page-settings',
2120	array(
2121	'action-agent' => $action,
2122	'action-customer' => $action,
2123	'html-agent' => $thankyou['thankyou-html'],
2124	'html-customer' => $thankyou['thankyou-html'],
2125	'page-url-agent' => $thankyou['thank-you-page-url'],
2126	'page-url-customer' => $thankyou['thank-you-page-url'],
2127	'editor-agent' => $thankyou['editor'],
2128	'editor-customer' => $thankyou['editor'],
2129	)
2130	);
2131	$string_translations['wpsc-thankyou-html-agent'] = $thankyou['thankyou-html'];
2132
2133	update_option( 'wpsc-string-translation', $string_translations );
2134
2135	// ticket tags.
2136	$widgets = get_option( 'wpsc-ticket-widget', array() );
2137	if ( ! isset( $widgets['tags'] ) ) {
2138
2139	$agent_roles = array_keys( get_option( 'wpsc-agent-roles', array() ) );
2140	$label = esc_attr( wpsc__( 'Tags', 'supportcandy' ) );
2141	$widgets['tags'] = array(
2142	'title' => $label,
2143	'is_enable' => 1,
2144	'allow-customer' => 0,
2145	'allowed-agent-roles' => $agent_roles,
2146	'callback' => 'wpsc_get_tw_ticket_tags()',
2147	'class' => 'WPSC_ITW_Ticket_Tags',
2148	);
2149	update_option( 'wpsc-ticket-widget', $widgets );
2150
2151	$string_translations['wpsc-twt-tags'] = $label;
2152
2153	}
2154
2155	$tag_exists = $wpdb->get_results( "SELECT id from {$wpdb->prefix}psmsc_custom_fields WHERE slug = 'tags'" );
2156	if ( empty( $tag_exists ) ) {
2157	$name = esc_attr__( 'Tags', 'supportcandy' );
2158	$wpdb->insert(
2159	$wpdb->prefix . 'psmsc_custom_fields',
2160	array(
2161	'name' => $name,
2162	'slug' => 'tags',
2163	'field' => 'ticket',
2164	'type' => 'df_tags',
2165	'is_personal_info' => 0,
2166	'tl_width' => 100,
2167	'load_order' => 24,
2168	)
2169	);
2170	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
2171	}
2172
2173	$roles = get_option( 'wpsc-agent-roles' );
2174	foreach ( $roles as $key => $role ) {
2175	$role['caps']['tt-unassigned'] = true;
2176	$role['caps']['tt-assigned-me'] = true;
2177	$role['caps']['tt-assigned-others'] = true;
2178
2179	$roles[ $key ] = $role;
2180	}
2181	update_option( 'wpsc-agent-roles', $roles );
2182
2183	// ticket tags general setting.
2184	update_option(
2185	'wpsc-ticket-tags-general-settings',
2186	array(
2187	'color' => '#000000',
2188	'bg-color' => '#ffc300',
2189	)
2190	);
2191
2192	// Add agent collision appearance setting.
2193	update_option(
2194	'wpsc-ap-agent-collision',
2195	array(
2196	'header-bg-color' => '#e6e6e6',
2197	'header-text-color' => '#2c3e50',
2198	)
2199	);
2200
2201	// Add agent collision setting.
2202	$ms_advanced = get_option( 'wpsc-ms-advanced-settings' );
2203	$ms_advanced['agent-collision'] = 1;
2204	update_option( 'wpsc-ms-advanced-settings', $ms_advanced );
2205	}
2206
2207	if ( version_compare( self::$current_version, '3.2.2', '<' ) ) {
2208
2209	// add anonymuos customer to customer table.
2210	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_customers WHERE email='[email protected]'" ) ) {
2211
2212	$success = $wpdb->insert(
2213	$wpdb->prefix . 'psmsc_customers',
2214	array(
2215	'name' => 'Anonymous',
2216	'email' => '[email protected]',
2217	)
2218	);
2219	if ( $success ) {
2220	update_option( 'wpsc-anonymous-user-id', $wpdb->insert_id );
2221	}
2222	}
2223
2224	$advanced = get_option( 'wpsc-ms-advanced-settings' );
2225	$advanced['self-assign'] = 0;
2226	update_option( 'wpsc-ms-advanced-settings', $advanced );
2227	}
2228
2229	if ( version_compare( self::$current_version, '3.2.4', '<' ) ) {
2230
2231	// add default true to admin and agent dashboard access.
2232	$roles = get_option( 'wpsc-agent-roles' );
2233	$role_keys = array();
2234	foreach ( $roles as $key => $role ) {
2235	$role['caps']['dash-access'] = true;
2236	$roles[ $key ] = $role;
2237	$role_keys[] = $key;
2238	}
2239
2240	// Dashboard cards.
2241	$labels = array(
2242	'new-tickets' => esc_attr__( 'New Tickets', 'supportcandy' ),
2243	'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
2244	'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ),
2245	'closed' => esc_attr__( 'Closed', 'supportcandy' ),
2246	'mine' => esc_attr__( 'Mine', 'supportcandy' ),
2247	);
2248	foreach ( $labels as $key => $string ) {
2249	$string_translations[ 'wpsc-dashboard-card-' . $key ] = $string;
2250	}
2251	update_option(
2252	'wpsc-dashboard-cards',
2253	array(
2254	'new-tickets' => array(
2255	'title' => $labels['new-tickets'],
2256	'is_enable' => 1,
2257	'allowed-agent-roles' => $role_keys,
2258	'callback' => 'wpsc_dbc_new_tickets()',
2259	'class' => 'WPSC_DBC_New_Tickets',
2260	'type' => 'default',
2261	),
2262	'unresolved' => array(
2263	'title' => $labels['unresolved'],
2264	'is_enable' => 1,
2265	'allowed-agent-roles' => $role_keys,
2266	'callback' => 'wpsc_dbc_unresolved_tickets()',
2267	'class' => 'WPSC_DBC_Unresolved_Tickets',
2268	'type' => 'default',
2269	),
2270	'unassigned' => array(
2271	'title' => $labels['unassigned'],
2272	'is_enable' => 1,
2273	'allowed-agent-roles' => array( 1 ),
2274	'callback' => 'wpsc_dbc_unassigned_tickets()',
2275	'class' => 'WPSC_DBC_Unassigned_Tickets',
2276	'type' => 'default',
2277	),
2278	'closed' => array(
2279	'title' => $labels['closed'],
2280	'is_enable' => 1,
2281	'allowed-agent-roles' => $role_keys,
2282	'callback' => 'wpsc_dbc_closed_tickets()',
2283	'class' => 'WPSC_DBC_Closed_Tickets',
2284	'type' => 'default',
2285	),
2286	'mine' => array(
2287	'title' => $labels['mine'],
2288	'is_enable' => 1,
2289	'allowed-agent-roles' => $role_keys,
2290	'callback' => 'wpsc_dbc_mine_tickets()',
2291	'class' => 'WPSC_DBC_Mine_Tickets',
2292	'type' => 'default',
2293	),
2294	)
2295	);
2296
2297	// Dashboard widget.
2298	$labels = array(
2299	'ticket-statistics' => esc_attr__( 'Ticket Statistics', 'supportcandy' ),
2300	'todays-trends' => esc_attr__( 'Todays Trends', 'supportcandy' ),
2301	'agent-list' => esc_attr__( 'Agent Workload', 'supportcandy' ),
2302	'recent-activities' => esc_attr__( 'Recent Activities', 'supportcandy' ),
2303	'recent-tickets' => esc_attr__( 'Recent Tickets', 'supportcandy' ),
2304	'category-report' => esc_attr__( 'Unresolved tickets by Category', 'supportcandy' ),
2305	'unresolved-priorities' => esc_attr__( 'Unresolved tickets by Priority', 'supportcandy' ),
2306	'unresolved-statuses' => esc_attr__( 'Unresolved tickets by Status', 'supportcandy' ),
2307	);
2308	foreach ( $labels as $key => $string ) {
2309	$string_translations[ 'wpsc-dashboard-widget-' . $key ] = $string;
2310	}
2311	update_option(
2312	'wpsc-dashboard-widgets',
2313	array(
2314	'ticket-statistics' => array(
2315	'title' => $labels['ticket-statistics'],
2316	'is_enable' => 1,
2317	'allowed-agent-roles' => $role_keys,
2318	'callback' => 'wpsc_dbw_ticket_statistics()',
2319	'class' => 'WPSC_DBW_Ticket_Statistics',
2320	'type' => 'default',
2321	'chart-type' => '',
2322	),
2323	'todays-trends' => array(
2324	'title' => $labels['todays-trends'],
2325	'is_enable' => 1,
2326	'allowed-agent-roles' => $role_keys,
2327	'callback' => 'wpsc_dbw_todays_trends()',
2328	'class' => 'WPSC_DBW_Todays_Trends',
2329	'type' => 'default',
2330	'chart-type' => '',
2331	),
2332	'agent-list' => array(
2333	'title' => $labels['agent-list'],
2334	'is_enable' => 1,
2335	'allowed-agent-roles' => array( 1 ),
2336	'callback' => 'wpsc_dbw_agent_list()',
2337	'class' => 'WPSC_DBW_Agent_List',
2338	'type' => 'default',
2339	'chart-type' => '',
2340	),
2341	'recent-activities' => array(
2342	'title' => $labels['recent-activities'],
2343	'is_enable' => 1,
2344	'allowed-agent-roles' => $role_keys,
2345	'callback' => 'wpsc_dbw_recent_activities()',
2346	'class' => 'WPSC_DBW_Recent_Activities',
2347	'type' => 'default',
2348	'chart-type' => '',
2349	),
2350	'recent-tickets' => array(
2351	'title' => $labels['recent-tickets'],
2352	'is_enable' => 1,
2353	'allowed-agent-roles' => $role_keys,
2354	'callback' => 'wpsc_dbw_recent_tickets()',
2355	'class' => 'WPSC_DBW_Recent_Tickets',
2356	'type' => 'default',
2357	'chart-type' => '',
2358	),
2359	'category-report' => array(
2360	'title' => $labels['category-report'],
2361	'is_enable' => 1,
2362	'allowed-agent-roles' => $role_keys,
2363	'callback' => 'wpsc_dbw_category_reports()',
2364	'class' => 'WPSC_DBW_Category_Reports',
2365	'type' => 'default',
2366	'chart-type' => 'doughnut',
2367	),
2368	'unresolved-priorities' => array(
2369	'title' => $labels['unresolved-priorities'],
2370	'is_enable' => 1,
2371	'allowed-agent-roles' => $role_keys,
2372	'callback' => 'wpsc_dbw_unresolved_priorities()',
2373	'class' => 'WPSC_DBW_Unresolved_Priorities',
2374	'type' => 'default',
2375	'chart-type' => 'horizontal-bar',
2376	),
2377	'unresolved-statuses' => array(
2378	'title' => $labels['unresolved-statuses'],
2379	'is_enable' => 1,
2380	'allowed-agent-roles' => $role_keys,
2381	'callback' => 'wpsc_dbw_unresolved_statuses()',
2382	'class' => 'WPSC_DBW_Unresolved_Statuses',
2383	'type' => 'default',
2384	'chart-type' => 'vertical-bar',
2385	),
2386	)
2387	);
2388
2389	// dashboard appreance general setting.
2390	update_option(
2391	'wpsc-ap-dashboard',
2392	array(
2393	'card-body-bg-color' => '#f9f9f9',
2394	'card-body-svg-color' => '#777',
2395	'card-body-text-color' => '#2c3e50',
2396	'widget-body-bg-color' => '#f9f9f9',
2397	'widget-body-svg-color' => '#777',
2398	'widget-body-text-color' => '#2c3e50',
2399	)
2400	);
2401
2402	// Add dashboard general settings.
2403	update_option(
2404	'wpsc-db-gs-settings',
2405	array(
2406	'default-date-range' => 'last-week',
2407	'allowed-recent-activity-logs' => array( 'report', 'reply', 'note', 'assigned_agent' ),
2408	)
2409	);
2410	update_option( 'wpsc-agent-roles', $roles );
2411	}
2412
2413	if ( version_compare( self::$current_version, '3.2.5', '<' ) ) {
2414
2415	$file_attachments = get_option( 'wpsc-gs-file-attachments' );
2416
2417	require_once WPSC_ABSPATH . 'includes/class-wpsc-mime-types.php';
2418
2419	$exts = $file_attachments['allowed-file-extensions'] ? explode( ',', $file_attachments['allowed-file-extensions'] ) : array();
2420	$exts = array_map( 'trim', $exts );
2421	$mimes = array();
2422	foreach ( $exts as $key => $value ) {
2423	$mime = WPSC_MIME_TYPES::get_mime_type( $value );
2424	if ( $mime ) {
2425	$mimes[ $value ] = $mime;
2426	}
2427	}
2428	$file_attachments['allowed-file-ext-mimes'] = $mimes;
2429	$file_attachments['mime-exceptions'] = array();
2430
2431	update_option( 'wpsc-gs-file-attachments', $file_attachments );
2432	}
2433
2434	if ( version_compare( self::$current_version, '3.2.6', '<' ) ) {
2435
2436	// Add dashboard general settings.
2437	$db_gs = get_option( 'wpsc-db-gs-settings', array() );
2438	$db_gs['dash-auto-refresh'] = 0;
2439	update_option( 'wpsc-db-gs-settings', $db_gs );
2440
2441	$wpdb->update(
2442	$wpdb->prefix . 'psmsc_custom_fields',
2443	array( 'number_type' => 'integer' ),
2444	array( 'type' => 'cf_number' )
2445	);
2446	}
2447
2448	if ( version_compare( self::$current_version, '3.2.7', '<' ) ) {
2449
2450	$ms_advanced = get_option( 'wpsc-ms-advanced-settings' );
2451	$ms_advanced['reply-close'] = 1;
2452	update_option( 'wpsc-ms-advanced-settings', $ms_advanced );
2453
2454	$appearance = get_option( 'wpsc-ap-individual-ticket' );
2455	$appearance['reply-close-bg-color'] = '#fff';
2456	$appearance['reply-close-text-color'] = '#707070';
2457	update_option( 'wpsc-ap-individual-ticket', $appearance );
2458
2459	$lrs_exists = $wpdb->get_results( "SELECT id from {$wpdb->prefix}psmsc_custom_fields WHERE slug = 'last_reply_source'" );
2460	if ( empty( $lrs_exists ) ) {
2461
2462	$name = esc_attr__( 'Last Reply Source', 'supportcandy' );
2463	$wpdb->insert(
2464	$wpdb->prefix . 'psmsc_custom_fields',
2465	array(
2466	'name' => $name,
2467	'slug' => 'last_reply_source',
2468	'field' => 'ticket',
2469	'type' => 'df_last_reply_source',
2470	'is_personal_info' => 0,
2471	'tl_width' => 100,
2472	'load_order' => 26,
2473	)
2474	);
2475	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
2476	}
2477
2478	// GDPR option in user registration.
2479	$gdpr = get_option( 'wpsc-gdpr-settings', array() );
2480	$gdpr_text = '<p>I understand my personal information like Name, Email address, IP address, etc. will be stored in database.</p>';
2481	$gdpr['allow-gdpr-reg-user'] = 0;
2482	$gdpr['gdpr-text-reg-user'] = $gdpr_text;
2483	$gdpr['editor-reg-user'] = 'html';
2484	update_option( 'wpsc-gdpr-settings', $gdpr );
2485	$string_translations['wpsc-gdpr-reg-user'] = $gdpr_text;
2486
2487	// T&C option in user registration.
2488	$tandc = get_option( 'wpsc-term-and-conditions', array() );
2489	$tandc_text = '<p>I agree to the terms and conditions</p>';
2490	$tandc['allow-term-and-conditions-reg-user'] = 0;
2491	$tandc['tandc-text-reg-user'] = $tandc_text;
2492	$tandc['editor-reg-user'] = 'html';
2493	update_option( 'wpsc-term-and-conditions', $tandc );
2494	$string_translations['wpsc-term-and-conditions-reg-user'] = $tandc_text;
2495	}
2496
2497	if ( version_compare( self::$current_version, '3.2.8', '<' ) ) {
2498
2499	$widgets = get_option( 'wpsc-dashboard-widgets', array() );
2500	if ( ! isset( $widgets['week-trends'] ) ) {
2501	$label = esc_attr__( 'Ticket statistics by day of week', 'supportcandy' );
2502	$string_translations['wpsc-dashboard-widget-week-trends'] = $label;
2503	$widgets['week-trends'] = array(
2504	'title' => $label,
2505	'is_enable' => 1,
2506	'allowed-agent-roles' => array( 1 ),
2507	'callback' => 'wpsc_dbw_week_trend_tickets()',
2508	'class' => 'WPSC_DBW_Week_Trend_Tickets',
2509	'type' => 'default',
2510	'chart-type' => 'vertical-bar',
2511	);
2512	}
2513	update_option( 'wpsc-dashboard-widgets', $widgets );
2514	}
2515
2516	if ( version_compare( self::$current_version, '3.2.9', '<' ) ) {
2517
2518	// scheduled task for updating image editor attachment path in thread body.
2519	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_ie_attachment_path'" ) ) {
2520	$wpdb->insert(
2521	$wpdb->prefix . 'psmsc_scheduled_tasks',
2522	array(
2523	'class' => 'WPSC_SC_Upgrade',
2524	'method' => 'upgrade_ie_attachment_path',
2525	'is_manual' => 1,
2526	'warning_text' => 'SupportCandy - attachment security upgrade needed.',
2527	'warning_link_text' => 'Upgrade Now',
2528	'progressbar_text' => 'Updating attachment ...',
2529	)
2530	);
2531	}
2532
2533	// unschedule old upgrade task.
2534	$upgrade = get_option( 'wpsc_upgrade_cleanup', array() );
2535	if ( empty( $upgrade ) ) {
2536
2537	$timestamp = wp_next_scheduled( 'wpsc_v1_upgrade_cleanup' );
2538	if ( $timestamp ) {
2539	wp_unschedule_event( $timestamp, 'wpsc_v1_upgrade_cleanup' );
2540	}
2541	$timestamp = wp_next_scheduled( 'wpsc_v2_upgrade_cleanup' );
2542	if ( $timestamp ) {
2543	wp_unschedule_event( $timestamp, 'wpsc_v2_upgrade_cleanup' );
2544	}
2545	}
2546	}
2547
2548	if ( version_compare( self::$current_version, '3.3.7', '<' ) ) {
2549	$advanced = get_option( 'wpsc-ms-advanced-settings' );
2550	$advanced['note-confirmation'] = 0;
2551	update_option( 'wpsc-ms-advanced-settings', $advanced );
2552	}
2553
2554	if ( version_compare( self::$current_version, '3.3.8', '<' ) ) {
2555
2556	$gdpr = get_option( 'wpsc-gdpr-settings', array() );
2557	$gdpr['ip-address-collection'] = 1;
2558	update_option( 'wpsc-gdpr-settings', $gdpr );
2559
2560	$wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_email_otp MODIFY otp VARCHAR(10) NOT NULL" );
2561	}
2562
2563	update_option( 'wpsc-string-translation', $string_translations );
2564	self::set_upgrade_complete();
2565	}
2566
2567	/**
2568	* Mark upgrade as complete
2569	*/
2570	public static function set_upgrade_complete() {
2571
2572	update_option( 'wpsc_current_version', WPSC_VERSION );
2573	update_option( 'wpsc_db_version', WPSC_DB_VERSION );
2574	self::$current_version = WPSC_VERSION;
2575	self::$is_upgrade = false;
2576	}
2577
2578	/**
2579	* Actions to perform after plugin deactivated
2580	*
2581	* @return void
2582	*/
2583	public static function deactivate() {
2584
2585	// Remove cron jobs.
2586	WPSC_Cron::unschedule_events();
2587	}
2588
2589	/**
2590	* Add htaccess file in supportcandy attachment folder
2591	*
2592	* @return void
2593	*/
2594	public static function attachment_security_file() {
2595
2596	$upload_dir = wp_upload_dir();
2597	$wpsc_dir = $upload_dir['basedir'] . '/wpsc';
2598	if ( ! is_file( $wpsc_dir . '/.htaccess' ) ) {
2599	@file_put_contents( $wpsc_dir . '/.htaccess', 'deny from all' ); //phpcs:ignore
2600	}
2601	}
2602	}
2603	endif;
2604
2605	WPSC_Installation::init();
2606