supportcandy / includes / admin / settings / class-wpsc-ticket-statuses.php

class-wpsc-ticket-statuses.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.4.1, at includes/admin/settings/class-wpsc-ticket-statuses.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_Ticket_Statuses' ) ) :
7
8	final class WPSC_Ticket_Statuses {
9
10	/**
11	* Initialize this class
12	*/
13	public static function init() {
14
15	// List.
16	add_action( 'wp_ajax_wpsc_get_ticket_statuses', array( __CLASS__, 'get_statuses' ) );
17
18	// Add new.
19	add_action( 'wp_ajax_wpsc_get_add_new_status', array( __CLASS__, 'get_add_new_status' ) );
20	add_action( 'wp_ajax_wpsc_set_add_status', array( __CLASS__, 'set_add_status' ) );
21
22	// Edit.
23	add_action( 'wp_ajax_wpsc_get_edit_status', array( __CLASS__, 'get_edit_status' ) );
24	add_action( 'wp_ajax_wpsc_set_edit_status', array( __CLASS__, 'set_edit_status' ) );
25
26	// Delete.
27	add_action( 'wp_ajax_wpsc_get_delete_status', array( __CLASS__, 'get_delete_status' ) );
28	add_action( 'wp_ajax_wpsc_set_delete_status', array( __CLASS__, 'set_delete_status' ) );
29	}
30
31	/**
32	* Get status settings
33	*
34	* @return void
35	*/
36	public static function get_statuses() {
37
38	if ( ! WPSC_Functions::is_site_admin() ) {
39	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
40	}
41
42	$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
43	$cf = WPSC_Custom_Field::get_cf_by_slug( 'status' );
44	$general_settings = get_option( 'wpsc-gs-general' );
45	$default_statuses = array( 1, 2, 3, 4, $cf->default_value[0], $general_settings['ticket-status-after-customer-reply'], $general_settings['ticket-status-after-agent-reply'], $general_settings['close-ticket-status'] );
46	$default_statuses = array_unique( $default_statuses );?>
47
48	<div class="wpsc-setting-header">
49	<h2><?php esc_attr_e( 'Ticket Statuses', 'supportcandy' ); ?></h2>
50	</div>
51	<div class="wpsc-setting-section-body">
52	<div class="wpsc-dock-container">
53	<?php
54	printf(
55	/* translators: Click here to see the documentation */
56	esc_attr__( '%s to see the documentation!', 'supportcandy' ),
57	'<a href="https://supportcandy.net/docs/ticket-statuses/" target="_blank">' . esc_attr__( 'Click here', 'supportcandy' ) . '</a>'
58	);
59	?>
60	</div>
61	<table class="wpsc-ticket-statuses wpsc-setting-tbl">
62	<thead>
63	<tr>
64	<th><?php esc_attr_e( 'Name', 'supportcandy' ); ?></th>
65	<th><?php esc_attr_e( 'Actions', 'supportcandy' ); ?></th>
66	</tr>
67	</thead>
68	<tbody>
69	<?php
70	foreach ( $statuses as $status ) {
71	?>
72	<tr>
73	<td><span class="wpsc-tag" style="color: <?php echo esc_attr( $status->color ); ?>; background-color: <?php echo esc_attr( $status->bg_color ); ?>;" ><?php echo esc_attr( $status->name ); ?></span></td>
74	<td>
75	<div class="actions">
76	<a class="wpsc-link" href="javascript:wpsc_get_edit_status(<?php echo esc_attr( $status->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_get_edit_status' ) ); ?>');" ><?php echo esc_attr__( 'Edit', 'supportcandy' ); ?></a>
77	<?php if ( ! in_array( $status->id, $default_statuses ) ) : ?>
78	\| <a class="wpsc-link" href="javascript:wpsc_get_delete_status(<?php echo esc_attr( $status->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_get_delete_status' ) ); ?>');" ><?php echo esc_attr__( 'Delete', 'supportcandy' ); ?></a>
79	<?php
80	endif;
81	?>
82	</div>
83	</td>
84	</tr>
85	<?php
86	}
87	?>
88	</tbody>
89	</table>
90	</div>
91	<script>
92	jQuery('table.wpsc-ticket-statuses').DataTable({
93	ordering: false,
94	pageLength: 20,
95	bLengthChange: false,
96	columnDefs: [
97	{ targets: -1, searchable: false },
98	{ targets: '_all', className: 'dt-left' }
99	],
100	layout: {
101	topStart: {
102	buttons: [
103	{
104	text: '<?php esc_attr_e( 'Add new', 'supportcandy' ); ?>',
105	className: 'wpsc-button small primary',
106	action: function ( e, dt, node, config ) {
107	wpsc_show_modal();
108	var data = { action: 'wpsc_get_add_new_status' };
109	jQuery.post(
110	supportcandy.ajax_url,
111	data,
112	function (response) {
113
114	// Set to modal.
115	jQuery( '.wpsc-modal-header' ).text( response.title );
116	jQuery( '.wpsc-modal-body' ).html( response.body );
117	jQuery( '.wpsc-modal-footer' ).html( response.footer );
118	// Display modal.
119	wpsc_show_modal_inner_container();
120	}
121	);
122	}
123	}
124	],
125	},
126	},
127	language: supportcandy.translations.datatables
128	});
129	</script>
130	<?php
131	wp_die();
132	}
133
134	/**
135	* Get add new status
136	*/
137	public static function get_add_new_status() {
138
139	if ( ! WPSC_Functions::is_site_admin() ) {
140	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
141	}
142	$title = esc_attr__( 'Add new', 'supportcandy' );
143
144	$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
145	ob_start();
146	?>
147	<form action="#" onsubmit="return false;" class="wpsc-frm-add-status">
148	<div class="wpsc-input-group">
149	<div class="label-container">
150	<label for=""><?php esc_attr_e( 'Name', 'supportcandy' ); ?></label>
151	<span class="required-char">*</span>
152	</div>
153	<input name="name" type="text" autocomplete="off">
154	</div>
155	<div class="wpsc-input-group">
156	<div class="label-container">
157	<label for=""><?php esc_attr_e( 'Color', 'supportcandy' ); ?></label>
158	</div>
159	<input class="wpsc-color-picker" name="color" value="#ffffff" />
160	</div>
161	<div class="wpsc-input-group">
162	<div class="label-container">
163	<label for=""><?php esc_attr_e( 'Background color', 'supportcandy' ); ?></label>
164	</div>
165	<input class="wpsc-color-picker" name="bg-color" value="#1E90FF" />
166	</div>
167
168	<div data-type="" data-required="true" class="wpsc-input-group load-after">
169	<div class="label-container">
170	<label for="">
171	<?php esc_attr_e( 'Load after', 'supportcandy' ); ?>
172	</label>
173	</div>
174	<select name="load-after" class="load-after">
175	<option value="__TOP__">-- <?php esc_attr_e( 'TOP', 'supportcandy' ); ?> --</option>
176	<?php
177	foreach ( $statuses as $status ) {
178	?>
179	<option value="<?php echo esc_attr( $status->id ); ?>"><?php echo esc_attr( $status->name ); ?></option>
180	<?php
181	}
182	?>
183	<option selected value="__END__">-- <?php esc_attr_e( 'END', 'supportcandy' ); ?> --</option>
184	</select>
185	<script>jQuery('select.load-after').selectWoo();</script>
186	</div>
187
188
189	<script>jQuery('.wpsc-color-picker').wpColorPicker();</script>
190	<?php do_action( 'wpsc_get_add_status_body' ); ?>
191	<input type="hidden" name="action" value="wpsc_set_add_status">
192	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_add_status' ) ); ?>">
193	</form>
194	<?php
195	$body = ob_get_clean();
196
197	ob_start();
198	?>
199	<button class="wpsc-button small primary" onclick="wpsc_set_add_status(this);">
200	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
201	</button>
202	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
203	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
204	</button>
205	<?php
206	do_action( 'wpsc_get_add_status' );
207	$footer = ob_get_clean();
208
209	$response = array(
210	'title' => $title,
211	'body' => $body,
212	'footer' => $footer,
213	);
214	wp_send_json( $response );
215	}
216
217	/**
218	* Set add new status
219	*/
220	public static function set_add_status() {
221
222	if ( check_ajax_referer( 'wpsc_set_add_status', '_ajax_nonce', false ) != 1 ) {
223	wp_send_json_error( 'Unauthorised request!', 401 );
224	}
225
226	if ( ! WPSC_Functions::is_site_admin() ) {
227	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
228	}
229
230	$name = isset( $_POST['name'] ) ? sanitize_text_field( wp_unslash( $_POST['name'] ) ) : '';
231	if ( ! $name ) {
232	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
233	}
234
235	$color = isset( $_POST['color'] ) ? sanitize_text_field( wp_unslash( $_POST['color'] ) ) : '';
236	if ( ! $color ) {
237	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
238	}
239
240	$bgcolor = isset( $_POST['bg-color'] ) ? sanitize_text_field( wp_unslash( $_POST['bg-color'] ) ) : '';
241	if ( ! $bgcolor ) {
242	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
243	}
244
245	$data = array(
246	'name' => $name,
247	'color' => $color,
248	'bg_color' => $bgcolor,
249	);
250	$status = WPSC_Status::insert( $data );
251
252	// set laod order.
253	$statuses_list = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
254	$load_after = isset( $_POST['load-after'] ) ? sanitize_text_field( wp_unslash( $_POST['load-after'] ) ) : '__END__';
255
256	if ( $load_after != '__END__' ) {
257
258	$count = 1;
259
260	if ( $load_after == '__TOP__' ) {
261	$status->load_order = $count++;
262	$status->save();
263	}
264
265	foreach ( $statuses_list as $stat ) {
266
267	if ( $stat->id == $status->id ) {
268	continue;
269	}
270
271	$stat->load_order = $count++;
272	$stat->save();
273
274	if ( $stat->id == $load_after ) {
275	$status->load_order = $count++;
276	$status->save();
277	}
278	}
279	}
280
281	wp_die();
282	}
283
284	/**
285	* Get edit status
286	*/
287	public static function get_edit_status() {
288
289	global $wpdb;
290
291	if ( check_ajax_referer( 'wpsc_get_edit_status', '_ajax_nonce', false ) != 1 ) {
292	wp_send_json_error( 'Unauthorised request!', 401 );
293	}
294
295	if ( ! WPSC_Functions::is_site_admin() ) {
296	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
297	}
298
299	$id = isset( $_POST['id'] ) ? intval( $_POST['id'] ) : 0;
300	if ( ! $id ) {
301	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
302	}
303
304	$status = new WPSC_Status( $id );
305	if ( ! $status->id ) {
306	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
307	}
308
309	$title = esc_attr( $status->name );
310
311	$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
312	ob_start();
313	?>
314	<form action="#" onsubmit="return false;" class="wpsc-frm-edit-status">
315	<div class="wpsc-input-group">
316	<div class="label-container">
317	<label for=""><?php esc_attr_e( 'Name', 'supportcandy' ); ?></label>
318	<span class="required-char">*</span>
319	</div>
320	<input name="name" type="text" value="<?php echo esc_attr( $status->name ); ?>" autocomplete="off">
321	</div>
322	<div class="wpsc-input-group">
323	<div class="label-container">
324	<label for=""><?php esc_attr_e( 'Color', 'supportcandy' ); ?></label>
325	</div>
326	<input class="wpsc-color-picker" name="color" value="<?php echo esc_attr( $status->color ); ?>" />
327	</div>
328	<div class="wpsc-input-group">
329	<div class="label-container">
330	<label for=""><?php esc_attr_e( 'Background color', 'supportcandy' ); ?></label>
331	</div>
332	<input class="wpsc-color-picker" name="bg-color" value="<?php echo esc_attr( $status->bg_color ); ?>" />
333	</div>
334
335	<div data-type="" data-required="true" class="wpsc-input-group load-after">
336	<div class="label-container">
337	<label for="">
338	<?php esc_attr_e( 'Load after', 'supportcandy' ); ?>
339	</label>
340	</div>
341	<select name="load-after" class="load-after">
342	<option value="__TOP__">-- <?php esc_attr_e( 'TOP', 'supportcandy' ); ?> --</option>
343	<?php
344	$load_after = $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_statuses WHERE load_order < {$status->load_order} ORDER BY load_order DESC LIMIT 1" );
345	foreach ( $statuses as $stat ) {
346	if ( $status == $stat ) {
347	continue;
348	}
349	?>
350	<option <?php selected( $load_after, $stat->id ); ?> value="<?php echo esc_attr( $stat->id ); ?>"><?php echo esc_attr( $stat->name ); ?></option>
351	<?php
352	}
353	?>
354	<option value="__END__">-- <?php esc_attr_e( 'END', 'supportcandy' ); ?> --</option>
355	</select>
356	<script>jQuery('select.load-after').selectWoo();</script>
357	</div>
358
359
360	<script>jQuery('.wpsc-color-picker').wpColorPicker();</script>
361	<?php do_action( 'wpsc_get_edit_status_body' ); ?>
362	<input type="hidden" name="action" value="wpsc_set_edit_status">
363	<input type="hidden" name= "id" value= "<?php echo esc_attr( $status->id ); ?>">
364	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_edit_status' ) ); ?>">
365	</form>
366	<?php
367	$body = ob_get_clean();
368
369	ob_start();
370	?>
371	<button class="wpsc-button small primary" onclick="wpsc_set_edit_status(this);">
372	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
373	</button>
374	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
375	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
376	</button>
377	<?php
378	do_action( 'wpsc_get_edit_status' );
379	$footer = ob_get_clean();
380
381	$response = array(
382	'title' => $title,
383	'body' => $body,
384	'footer' => $footer,
385	);
386	wp_send_json( $response );
387	}
388
389	/**
390	* Set edit status
391	*/
392	public static function set_edit_status() {
393
394	global $wpdb;
395
396	if ( check_ajax_referer( 'wpsc_set_edit_status', '_ajax_nonce', false ) != 1 ) {
397	wp_send_json_error( 'Unauthorised request!', 401 );
398	}
399
400	if ( ! WPSC_Functions::is_site_admin() ) {
401	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
402	}
403
404	$id = isset( $_POST['id'] ) ? intval( $_POST['id'] ) : 0;
405	if ( ! $id ) {
406	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
407	}
408
409	$name = isset( $_POST['name'] ) ? sanitize_text_field( wp_unslash( $_POST['name'] ) ) : '';
410	if ( ! $name ) {
411	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
412	}
413
414	$color = isset( $_POST['color'] ) ? sanitize_text_field( wp_unslash( $_POST['color'] ) ) : '';
415	if ( ! $color ) {
416	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
417	}
418
419	$bgcolor = isset( $_POST['bg-color'] ) ? sanitize_text_field( wp_unslash( $_POST['bg-color'] ) ) : '';
420	if ( ! $bgcolor ) {
421	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
422	}
423
424	$status = new WPSC_Status( $id );
425	if ( ! $status->id ) {
426	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
427	}
428
429	$status->name = $name;
430	$status->color = $color;
431	$status->bg_color = $bgcolor;
432	$status->save();
433
434	// set load order.
435	$statuses_list = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
436	$load_after = isset( $_POST['load-after'] ) ? sanitize_text_field( wp_unslash( $_POST['load-after'] ) ) : '__END__';
437
438	if ( $load_after != '__END__' ) {
439
440	$count = 1;
441
442	if ( $load_after == '__TOP__' ) {
443	$status->load_order = $count++;
444	$status->save();
445	}
446
447	foreach ( $statuses_list as $cat ) {
448
449	if ( $cat->id == $status->id ) {
450	continue;
451	}
452
453	$cat->load_order = $count++;
454	$cat->save();
455
456	if ( $cat->id == $load_after ) {
457	$status->load_order = $count++;
458	$status->save();
459	}
460	}
461	} else {
462
463	$max_load_order = (int) $wpdb->get_var( "SELECT max(load_order) FROM {$wpdb->prefix}psmsc_statuses" );
464	$status->load_order = ++$max_load_order;
465	$status->save();
466	}
467
468	wp_die();
469	}
470
471	/**
472	* Delete status modal
473	*
474	* @return void
475	*/
476	public static function get_delete_status() {
477
478	if ( ! WPSC_Functions::is_site_admin() ) {
479	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
480	}
481
482	if ( check_ajax_referer( 'wpsc_get_delete_status', '_ajax_nonce', false ) != 1 ) {
483	wp_send_json_error( 'Unauthorised request!', 401 );
484	}
485
486	$title = esc_attr__( 'Delete status', 'supportcandy' );
487
488	$id = isset( $_POST['id'] ) ? intval( $_POST['id'] ) : 0;
489	if ( ! $id ) {
490	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
491	}
492
493	$status = new WPSC_Status( $id );
494	if ( ! $status->id ) {
495	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
496	}
497
498	$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
499	ob_start();
500	?>
501	<form action="#" onsubmit="return false;" class="wpsc-frm-delete-status">
502	<div class="wpsc-input-group">
503	<div class="label-container">
504	<label for=""><?php esc_attr_e( 'Replace with', 'supportcandy' ); ?></label>
505	</div>
506	<select name="replace_id">
507	<?php
508	foreach ( $statuses as $st ) {
509	if ( $st->id == $status->id ) {
510	continue;
511	}
512	?>
513	<option value="<?php echo esc_attr( $st->id ); ?>"><?php echo esc_attr( $st->name ); ?></option>
514	<?php
515	}
516	?>
517	</select>
518	</div>
519	<input type="hidden" name="id" value="<?php echo esc_attr( $status->id ); ?>">
520	<input type="hidden" name="action" value="wpsc_set_delete_status">
521	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_delete_status' ) ); ?>">
522	</form>
523	<?php
524	$body = ob_get_clean();
525
526	ob_start();
527	?>
528	<button class="wpsc-button small primary" onclick="wpsc_set_delete_status(this);">
529	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
530	</button>
531	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
532	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
533	</button>
534	<?php
535	$footer = ob_get_clean();
536
537	$response = array(
538	'title' => $title,
539	'body' => $body,
540	'footer' => $footer,
541	);
542
543	wp_send_json( $response );
544	}
545
546	/**
547	* Delete status
548	*/
549	public static function set_delete_status() {
550
551	global $wpdb;
552
553	if ( ! WPSC_Functions::is_site_admin() ) {
554	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
555	}
556
557	if ( check_ajax_referer( 'wpsc_set_delete_status', '_ajax_nonce', false ) != 1 ) {
558	wp_send_json_error( 'Unauthorised request!', 401 );
559	}
560
561	$id = isset( $_POST['id'] ) ? intval( $_POST['id'] ) : 0;
562	if ( ! $id ) {
563	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
564	}
565
566	$status = new WPSC_Status( $id );
567	if ( ! $status->id ) {
568	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
569	}
570
571	$replace_id = isset( $_POST['replace_id'] ) ? intval( $_POST['replace_id'] ) : 0;
572	if ( ! $replace_id ) {
573	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
574	}
575
576	$replace = new WPSC_Status( $replace_id );
577	if ( ! $replace->id ) {
578	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
579	}
580
581	$cf = WPSC_Custom_Field::get_cf_by_slug( 'status' );
582	$general_settings = get_option( 'wpsc-gs-general' );
583
584	$statuses = array( 1, 2, 3, 4, $cf->default_value[0], $general_settings['ticket-status-after-customer-reply'], $general_settings['ticket-status-after-agent-reply'], $general_settings['close-ticket-status'] );
585	$statuses = array_unique( $statuses );
586	if ( in_array( $id, $statuses ) ) {
587	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
588	}
589
590	// replace in ticket table.
591	$success = $wpdb->update(
592	$wpdb->prefix . 'psmsc_tickets',
593	array( 'status' => $replace->id ),
594	array( 'status' => $status->id )
595	);
596
597	// replace in logs.
598	$results = $wpdb->get_results(
599	"SELECT * FROM {$wpdb->prefix}psmsc_threads WHERE
600	(type = 'log') AND
601	JSON_VALID(body) AND
602	JSON_EXTRACT(body, '$.slug') = 'status' AND
603	(
604	JSON_UNQUOTE(JSON_EXTRACT(body, '$.new')) = '" . $status->id . "' OR
605	JSON_UNQUOTE(JSON_EXTRACT(body, '$.prev')) = '" . $status->id . "'
606	)"
607	);
608	foreach ( $results as $log ) {
609	$body = json_decode( $log->body );
610	$body->prev = $body->prev == $status->id ? $replace->id : $body->prev;
611	$body->new = $body->new == $status->id ? $replace->id : $body->new;
612	$body = wp_json_encode( $body );
613	$wpdb->update(
614	$wpdb->prefix . 'psmsc_threads',
615	array( 'body' => $body ),
616	array( 'id' => $log->id )
617	);
618	}
619
620	$status->destroy( $status );
621	wp_die();
622	}
623	}
624	endif;
625
626	WPSC_Ticket_Statuses::init();
627