supportcandy / class-wpsc-installation.php

class-wpsc-installation.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.4.2, at class-wpsc-installation.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_Installation' ) ) :
7
8	final class WPSC_Installation {
9
10	/**
11	* Currently installed version
12	*
13	* @var string
14	*/
15	public static $current_version;
16
17	/**
18	* Current database version
19	*
20	* @var string
21	*/
22	public static $current_db_version;
23
24	/**
25	* For checking whether upgrade available or not
26	*
27	* @var boolean
28	*/
29	public static $is_upgrade = false;
30
31	/**
32	* Initialize installation
33	*/
34	public static function init() {
35
36	self::get_current_version();
37	self::check_upgrade();
38
39	// database upgrade available.
40	if ( self::$current_version > 0 && self::$current_db_version < WPSC_DB_VERSION ) {
41
42	define( 'WPSC_DB_UPGRADING', true );
43	return;
44	}
45
46	// fresh installation or regular update.
47	if ( self::$is_upgrade ) {
48
49	define( 'WPSC_INSTALLING', true );
50
51	// Do not allow parallel process to run.
52	if ( 'yes' === get_transient( 'wpsc_installing' ) ) {
53	return;
54	}
55
56	// Set transient.
57	set_transient( 'wpsc_installing', 'yes', MINUTE_IN_SECONDS * 10 );
58
59	// Create or update database tables.
60	self::create_db_tables();
61
62	// Run installation.
63	if ( self::$current_version == 0 ) {
64
65	add_action( 'init', array( __CLASS__, 'initial_setup' ), 1 );
66	add_action( 'init', array( __CLASS__, 'set_upgrade_complete' ), 1 );
67
68	} else {
69
70	add_action( 'init', array( __CLASS__, 'upgrade' ), 1 );
71	}
72
73	// Delete transient.
74	delete_transient( 'wpsc_installing' );
75	}
76
77	// Deactivate functionality.
78	register_deactivation_hook( WPSC_PLUGIN_FILE, array( __CLASS__, 'deactivate' ) );
79	}
80
81	/**
82	* Check version
83	*/
84	public static function get_current_version() {
85
86	self::$current_version = get_option( 'wpsc_current_version', '0' );
87	self::$current_db_version = get_option( 'wpsc_db_version', '1.0' );
88	}
89
90	/**
91	* Check for upgrade
92	*/
93	public static function check_upgrade() {
94
95	if ( self::$current_version != WPSC_VERSION ) {
96	self::$is_upgrade = true;
97	}
98	}
99
100	/**
101	* Create database tables
102	*/
103	public static function create_db_tables() {
104
105	global $wpdb;
106
107	require_once ABSPATH . 'wp-admin/includes/upgrade.php';
108
109	$collate = '';
110	if ( $wpdb->has_cap( 'collation' ) ) {
111	$collate = $wpdb->get_charset_collate();
112	}
113
114	$tables = "
115	CREATE TABLE {$wpdb->prefix}psmsc_tickets (
116	id BIGINT NOT NULL AUTO_INCREMENT,
117	is_active INT(1) NOT NULL DEFAULT '1',
118	customer BIGINT NOT NULL,
119	subject TEXT NOT NULL,
120	status INT NOT NULL,
121	priority INT NOT NULL,
122	category INT NOT NULL,
123	assigned_agent TEXT NULL,
124	date_created DATETIME NOT NULL,
125	date_updated DATETIME NOT NULL,
126	agent_created INT DEFAULT NULL,
127	ip_address VARCHAR(50) DEFAULT NULL,
128	source VARCHAR(50) DEFAULT NULL,
129	browser VARCHAR(50) DEFAULT NULL,
130	os VARCHAR(50) DEFAULT NULL,
131	add_recipients TEXT NULL,
132	prev_assignee TEXT NULL,
133	date_closed DATETIME DEFAULT NULL,
134	user_type VARCHAR(100) NOT NULL,
135	last_reply_on DATETIME DEFAULT NULL,
136	last_reply_by BIGINT NOT NULL,
137	last_reply_source VARCHAR(50) DEFAULT NULL,
138	auth_code VARCHAR(50) DEFAULT NULL,
139	tags TINYTEXT NULL DEFAULT NULL,
140	live_agents TINYTEXT NULL DEFAULT NULL,
141	misc LONGTEXT NULL DEFAULT NULL,
142	PRIMARY KEY (id)
143	) $collate;
144	CREATE TABLE {$wpdb->prefix}psmsc_customers (
145	id BIGINT NOT NULL AUTO_INCREMENT,
146	user BIGINT NOT NULL,
147	ticket_count INT NOT NULL DEFAULT '0',
148	name VARCHAR(200) NOT NULL,
149	email VARCHAR(200) NOT NULL,
150	PRIMARY KEY (id)
151	) $collate;
152	CREATE TABLE {$wpdb->prefix}psmsc_custom_fields (
153	id INT NOT NULL AUTO_INCREMENT,
154	name VARCHAR(200) NOT NULL,
155	extra_info TEXT NULL,
156	slug VARCHAR(200) NULL,
157	field VARCHAR(50) NULL,
158	type VARCHAR(100) NULL,
159	default_value TEXT NULL,
160	placeholder_text TEXT NULL,
161	char_limit INT NULL,
162	date_display_as VARCHAR(50) NULL,
163	date_format VARCHAR(50) NULL,
164	date_range VARCHAR(50) NULL,
165	start_range DATETIME NULL,
166	end_range DATETIME NULL,
167	time_format INT NULL,
168	is_personal_info INT(1) NOT NULL DEFAULT 0,
169	is_auto_fill INT(1) NULL,
170	allow_ticket_form INT(1) NULL DEFAULT 1,
171	allow_my_profile INT(1) NULL DEFAULT 1,
172	tl_width INT(3) NOT NULL DEFAULT 100,
173	load_order INT NOT NULL DEFAULT 1,
174	number_type VARCHAR(50) NULL,
175	PRIMARY KEY (id)
176	) $collate;
177	CREATE TABLE {$wpdb->prefix}psmsc_options (
178	id INT NOT NULL AUTO_INCREMENT,
179	name VARCHAR(200) NOT NULL,
180	custom_field INT NOT NULL DEFAULT 0,
181	date_created DATETIME NOT NULL,
182	load_order INT NOT NULL DEFAULT 1,
183	PRIMARY KEY (id)
184	) $collate;
185	CREATE TABLE {$wpdb->prefix}psmsc_threads (
186	id BIGINT NOT NULL AUTO_INCREMENT,
187	ticket BIGINT NOT NULL,
188	is_active INT(1) NOT NULL DEFAULT 1,
189	customer BIGINT NULL DEFAULT NULL,
190	type VARCHAR(50) NOT NULL,
191	body LONGTEXT NOT NULL,
192	attachments TEXT NULL DEFAULT NULL,
193	ip_address VARCHAR(50) NULL DEFAULT NULL,
194	source VARCHAR(50) NULL DEFAULT NULL,
195	os VARCHAR(50) NULL DEFAULT NULL,
196	browser VARCHAR(100) NULL DEFAULT NULL,
197	seen DATETIME NULL DEFAULT NULL,
198	date_created DATETIME NOT NULL,
199	date_updated DATETIME NOT NULL,
200	PRIMARY KEY (id)
201	) $collate;
202	CREATE TABLE {$wpdb->prefix}psmsc_statuses (
203	id BIGINT NOT NULL AUTO_INCREMENT,
204	name VARCHAR(200) NOT NULL,
205	color VARCHAR(50) NOT NULL,
206	bg_color VARCHAR(50) NOT NULL,
207	load_order INT NOT NULL DEFAULT 1,
208	PRIMARY KEY (id)
209	) $collate;
210	CREATE TABLE {$wpdb->prefix}psmsc_categories (
211	id BIGINT NOT NULL AUTO_INCREMENT,
212	name VARCHAR(200) NOT NULL,
213	load_order INT NOT NULL DEFAULT 1,
214	PRIMARY KEY (id)
215	) $collate;
216	CREATE TABLE {$wpdb->prefix}psmsc_priorities (
217	id BIGINT NOT NULL AUTO_INCREMENT,
218	name VARCHAR(200) NOT NULL,
219	color VARCHAR(50) NOT NULL,
220	bg_color VARCHAR(50) NOT NULL,
221	load_order INT NOT NULL DEFAULT 1,
222	PRIMARY KEY (id)
223	) $collate;
224	CREATE TABLE {$wpdb->prefix}psmsc_attachments (
225	id BIGINT NOT NULL AUTO_INCREMENT,
226	name VARCHAR(200) NOT NULL,
227	file_path TEXT NOT NULL,
228	is_image INT(1) NOT NULL DEFAULT 0,
229	is_active INT(1) NOT NULL DEFAULT 0,
230	is_uploaded INT(1) NOT NULL DEFAULT 0,
231	date_created DATETIME NOT NULL,
232	source VARCHAR(200) NOT NULL,
233	source_id BIGINT NOT NULL DEFAULT 0,
234	ticket_id BIGINT NOT NULL DEFAULT 0,
235	customer_id BIGINT NOT NULL DEFAULT 0,
236	PRIMARY KEY (id)
237	) $collate;
238	CREATE TABLE {$wpdb->prefix}psmsc_agents (
239	id BIGINT NOT NULL AUTO_INCREMENT,
240	user BIGINT NULL DEFAULT 0,
241	customer BIGINT NULL DEFAULT 0,
242	role INT NOT NULL DEFAULT 0,
243	name VARCHAR(200) NOT NULL,
244	workload INT NULL DEFAULT NULL,
245	unresolved_count INT NULL DEFAULT NULL,
246	is_agentgroup INT(1) NOT NULL DEFAULT 0,
247	is_active INT(1) NOT NULL DEFAULT 0,
248	PRIMARY KEY (id)
249	) $collate;
250	CREATE TABLE {$wpdb->prefix}psmsc_logs (
251	id BIGINT NOT NULL AUTO_INCREMENT,
252	type VARCHAR(200) NOT NULL,
253	ref_id BIGINT NOT NULL,
254	modified_by BIGINT NOT NULL,
255	body LONGTEXT NOT NULL,
256	date_created DATETIME NOT NULL,
257	PRIMARY KEY (id)
258	) $collate;
259	CREATE TABLE {$wpdb->prefix}psmsc_working_hrs (
260	id INT NOT NULL AUTO_INCREMENT,
261	agent BIGINT NOT NULL,
262	day TINYINT NOT NULL,
263	start_time VARCHAR(20) NOT NULL,
264	end_time VARCHAR(20) NOT NULL,
265	PRIMARY KEY (id)
266	) $collate;
267	CREATE TABLE {$wpdb->prefix}psmsc_holidays (
268	id INT NOT NULL AUTO_INCREMENT,
269	agent BIGINT NOT NULL,
270	holiday DATETIME NOT NULL,
271	is_recurring TINYINT NOT NULL,
272	PRIMARY KEY (id)
273	) $collate;
274	CREATE TABLE {$wpdb->prefix}psmsc_wh_exceptions (
275	id INT NOT NULL AUTO_INCREMENT,
276	agent BIGINT NOT NULL,
277	title VARCHAR(200) NOT NULL,
278	exception_date DATETIME NOT NULL,
279	start_time VARCHAR(20) NOT NULL,
280	end_time VARCHAR(20) NOT NULL,
281	PRIMARY KEY (id)
282	) $collate;
283	CREATE TABLE {$wpdb->prefix}psmsc_email_otp (
284	id INT NOT NULL AUTO_INCREMENT,
285	email VARCHAR(200) NOT NULL,
286	otp VARCHAR(10) NOT NULL,
287	date_expiry DATETIME NOT NULL,
288	data LONGTEXT NULL DEFAULT NULL,
289	PRIMARY KEY (id)
290	) $collate;
291	CREATE TABLE {$wpdb->prefix}psmsc_email_notifications (
292	id INT NOT NULL AUTO_INCREMENT,
293	from_name VARCHAR(200) NULL DEFAULT NULL,
294	from_email VARCHAR(200) NULL DEFAULT NULL,
295	reply_to VARCHAR(200) NULL DEFAULT NULL,
296	subject TEXT NULL DEFAULT NULL,
297	body LONGTEXT NULL DEFAULT NULL,
298	to_email TEXT NULL DEFAULT NULL,
299	cc_email TEXT NULL DEFAULT NULL,
300	bcc_email TEXT NULL DEFAULT NULL,
301	attachments TEXT NULL DEFAULT NULL,
302	priority INT(1) NOT NULL DEFAULT 1,
303	attempt INT(1) DEFAULT 0,
304	PRIMARY KEY (id)
305	) $collate;
306	CREATE TABLE {$wpdb->prefix}psmsc_scheduled_tasks (
307	id INT NOT NULL AUTO_INCREMENT,
308	class VARCHAR(200) NOT NULL,
309	method VARCHAR(200) NOT NULL,
310	args TINYTEXT NULL DEFAULT NULL,
311	is_manual INT(1) NOT NULL DEFAULT 0,
312	warning_text TINYTEXT NULL DEFAULT NULL,
313	warning_link_text TINYTEXT NULL DEFAULT NULL,
314	progressbar_text TINYTEXT NULL DEFAULT NULL,
315	pages INT NOT NULL DEFAULT 0,
316	PRIMARY KEY (id)
317	) $collate;
318	CREATE TABLE {$wpdb->prefix}psmsc_ticket_tags (
319	id INT NOT NULL AUTO_INCREMENT,
320	name VARCHAR(200) NOT NULL,
321	description TINYTEXT NOT NULL,
322	color VARCHAR(50) NOT NULL,
323	bg_color VARCHAR(50) NOT NULL,
324	PRIMARY KEY (id)
325	) $collate;
326	";
327
328	dbDelta( $tables );
329
330	// Copy structure of psmsc_ticket table to psmsc_archived_tickets table.
331	if ( $wpdb->get_var( "SHOW TABLES LIKE '{$wpdb->prefix}psmsc_archived_tickets'" ) !== "{$wpdb->prefix}psmsc_archived_tickets" ) {
332	$wpdb->query( "CREATE TABLE {$wpdb->prefix}psmsc_archived_tickets LIKE {$wpdb->prefix}psmsc_tickets" );
333	}
334
335	// Copy structure of psmsc_thread table to psmsc_archived_threads table.
336	if ( $wpdb->get_var( "SHOW TABLES LIKE '{$wpdb->prefix}psmsc_archived_threads'" ) !== "{$wpdb->prefix}psmsc_archived_threads" ) {
337	$wpdb->query( "CREATE TABLE {$wpdb->prefix}psmsc_archived_threads LIKE {$wpdb->prefix}psmsc_threads" );
338	}
339	}
340
341	/**
342	* First time installation
343	*/
344	public static function initial_setup() {
345
346	global $wpdb;
347
348	// string translations.
349	$string_translations = array();
350
351	// Insert default custom fields.
352	$name = __( 'ID', 'supportcandy' );
353	$wpdb->insert(
354	$wpdb->prefix . 'psmsc_custom_fields',
355	array(
356	'name' => $name,
357	'slug' => 'id',
358	'field' => 'ticket',
359	'type' => 'df_id',
360	'tl_width' => 50,
361	'load_order' => 1,
362	)
363	);
364	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
365
366	$name = __( 'Customer', 'supportcandy' );
367	$extra_info = __( 'Select customer for whom you wish to create a ticket', 'supportcandy' );
368	$wpdb->insert(
369	$wpdb->prefix . 'psmsc_custom_fields',
370	array(
371	'name' => $name,
372	'extra_info' => $extra_info,
373	'slug' => 'customer',
374	'field' => 'ticket',
375	'type' => 'df_customer',
376	'load_order' => 2,
377	)
378	);
379	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
380	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
381
382	$name = __( 'Name', 'supportcandy' );
383	$extra_info = __( 'Please insert your name', 'supportcandy' );
384	$wpdb->insert(
385	$wpdb->prefix . 'psmsc_custom_fields',
386	array(
387	'name' => $name,
388	'extra_info' => $extra_info,
389	'slug' => 'name',
390	'field' => 'customer',
391	'type' => 'df_customer_name',
392	'tl_width' => 150,
393	'load_order' => 3,
394	'is_personal_info' => 1,
395	)
396	);
397	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
398	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
399
400	$name = __( 'Email Address', 'supportcandy' );
401	$extra_info = __( 'Please insert your email address', 'supportcandy' );
402	$wpdb->insert(
403	$wpdb->prefix . 'psmsc_custom_fields',
404	array(
405	'name' => $name,
406	'extra_info' => $extra_info,
407	'slug' => 'email',
408	'field' => 'customer',
409	'type' => 'df_customer_email',
410	'tl_width' => 150,
411	'load_order' => 4,
412	'is_personal_info' => 1,
413	)
414	);
415	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
416	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
417
418	$name = __( 'Subject', 'supportcandy' );
419	$extra_info = __( 'Short description of the ticket', 'supportcandy' );
420	$wpdb->insert(
421	$wpdb->prefix . 'psmsc_custom_fields',
422	array(
423	'name' => $name,
424	'extra_info' => $extra_info,
425	'slug' => 'subject',
426	'field' => 'ticket',
427	'type' => 'df_subject',
428	'tl_width' => 200,
429	'default_value' => 'Not Applicable',
430	'load_order' => 5,
431	)
432	);
433	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
434	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
435
436	$name = __( 'Description', 'supportcandy' );
437	$extra_info = __( 'Detailed description of the ticket', 'supportcandy' );
438	$wpdb->insert(
439	$wpdb->prefix . 'psmsc_custom_fields',
440	array(
441	'name' => $name,
442	'extra_info' => $extra_info,
443	'slug' => 'description',
444	'field' => 'ticket',
445	'type' => 'df_description',
446	'default_value' => 'Not Applicable',
447	'load_order' => 6,
448	)
449	);
450	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
451	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
452
453	$name = __( 'Status', 'supportcandy' );
454	$extra_info = __( 'Please select status', 'supportcandy' );
455	$wpdb->insert(
456	$wpdb->prefix . 'psmsc_custom_fields',
457	array(
458	'name' => $name,
459	'extra_info' => $extra_info,
460	'slug' => 'status',
461	'field' => 'ticket',
462	'type' => 'df_status',
463	'tl_width' => 100,
464	'default_value' => 1,
465	'load_order' => 7,
466	)
467	);
468	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
469	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
470
471	$name = __( 'Priority', 'supportcandy' );
472	$extra_info = __( 'Please select priority', 'supportcandy' );
473	$wpdb->insert(
474	$wpdb->prefix . 'psmsc_custom_fields',
475	array(
476	'name' => $name,
477	'extra_info' => $extra_info,
478	'slug' => 'priority',
479	'field' => 'ticket',
480	'type' => 'df_priority',
481	'tl_width' => 100,
482	'default_value' => 1,
483	'load_order' => 8,
484	)
485	);
486	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
487	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
488
489	$name = __( 'Category', 'supportcandy' );
490	$extra_info = __( 'Please select category', 'supportcandy' );
491	$wpdb->insert(
492	$wpdb->prefix . 'psmsc_custom_fields',
493	array(
494	'name' => $name,
495	'extra_info' => $extra_info,
496	'slug' => 'category',
497	'field' => 'ticket',
498	'type' => 'df_category',
499	'tl_width' => 100,
500	'default_value' => 1,
501	'load_order' => 9,
502	)
503	);
504	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
505	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
506
507	$name = __( 'Assignee', 'supportcandy' );
508	$extra_info = __( 'Please select an agent', 'supportcandy' );
509	$wpdb->insert(
510	$wpdb->prefix . 'psmsc_custom_fields',
511	array(
512	'name' => $name,
513	'extra_info' => $extra_info,
514	'slug' => 'assigned_agent',
515	'field' => 'ticket',
516	'type' => 'df_assigned_agent',
517	'tl_width' => 150,
518	'load_order' => 10,
519	)
520	);
521	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
522	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
523
524	$name = __( 'Date Created', 'supportcandy' );
525	$wpdb->insert(
526	$wpdb->prefix . 'psmsc_custom_fields',
527	array(
528	'name' => $name,
529	'slug' => 'date_created',
530	'field' => 'ticket',
531	'type' => 'df_date_created',
532	'date_display_as' => 'date',
533	'tl_width' => 165,
534	'load_order' => 11,
535	)
536	);
537	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
538
539	$name = __( 'Date Updated', 'supportcandy' );
540	$wpdb->insert(
541	$wpdb->prefix . 'psmsc_custom_fields',
542	array(
543	'name' => $name,
544	'slug' => 'date_updated',
545	'field' => 'ticket',
546	'type' => 'df_date_updated',
547	'date_display_as' => 'diff',
548	'tl_width' => 165,
549	'load_order' => 12,
550	)
551	);
552	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
553
554	$name = __( 'Agent Created', 'supportcandy' );
555	$wpdb->insert(
556	$wpdb->prefix . 'psmsc_custom_fields',
557	array(
558	'name' => $name,
559	'slug' => 'agent_created',
560	'field' => 'ticket',
561	'type' => 'df_agent_created',
562	'tl_width' => 100,
563	'load_order' => 13,
564	)
565	);
566	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
567
568	$name = __( 'IP Address', 'supportcandy' );
569	$wpdb->insert(
570	$wpdb->prefix . 'psmsc_custom_fields',
571	array(
572	'name' => $name,
573	'slug' => 'ip_address',
574	'field' => 'ticket',
575	'type' => 'df_ip_address',
576	'tl_width' => 100,
577	'load_order' => 14,
578	'is_personal_info' => 1,
579	)
580	);
581	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
582
583	$name = __( 'Source', 'supportcandy' );
584	$wpdb->insert(
585	$wpdb->prefix . 'psmsc_custom_fields',
586	array(
587	'name' => $name,
588	'slug' => 'source',
589	'field' => 'ticket',
590	'type' => 'df_source',
591	'tl_width' => 100,
592	'load_order' => 15,
593	)
594	);
595	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
596
597	$name = __( 'Browser', 'supportcandy' );
598	$wpdb->insert(
599	$wpdb->prefix . 'psmsc_custom_fields',
600	array(
601	'name' => $name,
602	'slug' => 'browser',
603	'field' => 'ticket',
604	'type' => 'df_browser',
605	'tl_width' => 100,
606	'load_order' => 16,
607	)
608	);
609	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
610
611	$name = __( 'Operating System', 'supportcandy' );
612	$wpdb->insert(
613	$wpdb->prefix . 'psmsc_custom_fields',
614	array(
615	'name' => $name,
616	'slug' => 'os',
617	'field' => 'ticket',
618	'type' => 'df_os',
619	'tl_width' => 100,
620	'load_order' => 17,
621	)
622	);
623	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
624
625	$name = __( 'Additional Recipients', 'supportcandy' );
626	$extra_info = __( 'Please insert email addresses (one per line)', 'supportcandy' );
627	$wpdb->insert(
628	$wpdb->prefix . 'psmsc_custom_fields',
629	array(
630	'name' => $name,
631	'extra_info' => $extra_info,
632	'slug' => 'add_recipients',
633	'field' => 'ticket',
634	'type' => 'df_add_recipients',
635	'is_personal_info' => 1,
636	'load_order' => 18,
637	)
638	);
639	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
640	$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
641
642	$name = __( 'Previous Assignee', 'supportcandy' );
643	$wpdb->insert(
644	$wpdb->prefix . 'psmsc_custom_fields',
645	array(
646	'name' => $name,
647	'slug' => 'prev_assignee',
648	'field' => 'ticket',
649	'type' => 'df_prev_assignee',
650	'tl_width' => 100,
651	'is_personal_info' => 0,
652	'load_order' => 19,
653	)
654	);
655	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
656
657	$name = __( 'Date Closed', 'supportcandy' );
658	$wpdb->insert(
659	$wpdb->prefix . 'psmsc_custom_fields',
660	array(
661	'name' => $name,
662	'slug' => 'date_closed',
663	'field' => 'ticket',
664	'type' => 'df_date_closed',
665	'date_display_as' => 'date',
666	'is_personal_info' => 0,
667	'tl_width' => 165,
668	'load_order' => 20,
669	)
670	);
671	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
672
673	$name = __( 'User Type', 'supportcandy' );
674	$wpdb->insert(
675	$wpdb->prefix . 'psmsc_custom_fields',
676	array(
677	'name' => $name,
678	'slug' => 'user_type',
679	'field' => 'ticket',
680	'type' => 'df_user_type',
681	'tl_width' => 100,
682	'is_personal_info' => 0,
683	'load_order' => 21,
684	)
685	);
686	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
687
688	$name = __( 'Last Reply On', 'supportcandy' );
689	$wpdb->insert(
690	$wpdb->prefix . 'psmsc_custom_fields',
691	array(
692	'name' => $name,
693	'slug' => 'last_reply_on',
694	'field' => 'ticket',
695	'type' => 'df_last_reply_on',
696	'date_display_as' => 'date',
697	'is_personal_info' => 0,
698	'tl_width' => 165,
699	'load_order' => 22,
700	)
701	);
702	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
703
704	$name = __( 'Last Reply By', 'supportcandy' );
705	$wpdb->insert(
706	$wpdb->prefix . 'psmsc_custom_fields',
707	array(
708	'name' => $name,
709	'slug' => 'last_reply_by',
710	'field' => 'ticket',
711	'type' => 'df_last_reply_by',
712	'is_personal_info' => 0,
713	'tl_width' => 100,
714	'load_order' => 23,
715	)
716	);
717	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
718
719	$name = __( 'Tags', 'supportcandy' );
720	$wpdb->insert(
721	$wpdb->prefix . 'psmsc_custom_fields',
722	array(
723	'name' => $name,
724	'slug' => 'tags',
725	'field' => 'ticket',
726	'type' => 'df_tags',
727	'is_personal_info' => 0,
728	'tl_width' => 100,
729	'load_order' => 24,
730	)
731	);
732	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
733
734	$name = __( 'Last Reply Source', 'supportcandy' );
735	$wpdb->insert(
736	$wpdb->prefix . 'psmsc_custom_fields',
737	array(
738	'name' => $name,
739	'slug' => 'last_reply_source',
740	'field' => 'ticket',
741	'type' => 'df_last_reply_source',
742	'is_personal_info' => 0,
743	'tl_width' => 100,
744	'load_order' => 26,
745	)
746	);
747	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
748
749	// Insert default category.
750	$name = __( 'General', 'supportcandy' );
751	$wpdb->insert(
752	$wpdb->prefix . 'psmsc_categories',
753	array(
754	'name' => $name,
755	'load_order' => 1,
756	)
757	);
758	$string_translations[ 'wpsc-category-' . $wpdb->insert_id ] = $name;
759
760	// Insert default statuses.
761	$name = __( 'Open', 'supportcandy' );
762	$wpdb->insert(
763	$wpdb->prefix . 'psmsc_statuses',
764	array(
765	'name' => $name,
766	'color' => '#ec1010',
767	'bg_color' => '#ffe7e1',
768	'load_order' => 1,
769	)
770	);
771	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
772
773	$name = __( 'Awaiting customer reply', 'supportcandy' );
774	$wpdb->insert(
775	$wpdb->prefix . 'psmsc_statuses',
776	array(
777	'name' => $name,
778	'color' => '#8222E6',
779	'bg_color' => '#E9D3FF',
780	'load_order' => 2,
781	)
782	);
783	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
784
785	$name = __( 'Awaiting agent reply', 'supportcandy' );
786	$wpdb->insert(
787	$wpdb->prefix . 'psmsc_statuses',
788	array(
789	'name' => $name,
790	'color' => '#EB961C',
791	'bg_color' => '#FFEBCE',
792	'load_order' => 3,
793	)
794	);
795	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
796
797	$name = __( 'Closed', 'supportcandy' );
798	$wpdb->insert(
799	$wpdb->prefix . 'psmsc_statuses',
800	array(
801	'name' => $name,
802	'color' => '#22940d',
803	'bg_color' => '#c1ffcf',
804	'load_order' => 4,
805	)
806	);
807	$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
808
809	// Insert default priorities.
810	$name = __( 'Low', 'supportcandy' );
811	$wpdb->insert(
812	$wpdb->prefix . 'psmsc_priorities',
813	array(
814	'name' => $name,
815	'color' => '#22940d',
816	'bg_color' => '#c1ffcf',
817	'load_order' => 1,
818	)
819	);
820	$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
821
822	$name = __( 'Medium', 'supportcandy' );
823	$wpdb->insert(
824	$wpdb->prefix . 'psmsc_priorities',
825	array(
826	'name' => $name,
827	'color' => '#EB961C',
828	'bg_color' => '#FFEBCE',
829	'load_order' => 2,
830	)
831	);
832	$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
833
834	$name = __( 'High', 'supportcandy' );
835	$wpdb->insert(
836	$wpdb->prefix . 'psmsc_priorities',
837	array(
838	'name' => $name,
839	'color' => '#ec1010',
840	'bg_color' => '#ffe7e1',
841	'load_order' => 3,
842	)
843	);
844	$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
845
846	// company working hrs.
847	for ( $i = 1; $i <= 7; $i++ ) {
848	$wpdb->insert(
849	$wpdb->prefix . 'psmsc_working_hrs',
850	array(
851	'agent' => 0,
852	'day' => $i,
853	'start_time' => '00:00:00',
854	'end_time' => '23:59:59',
855	)
856	);
857	}
858
859	// Agent roles.
860	update_option(
861	'wpsc-agent-roles',
862	array(
863	1 => array(
864	'label' => 'Administrator',
865	'caps' => array(
866
867	'view-unassigned' => true, // View ticket.
868	'view-assigned-me' => true,
869	'view-assigned-others' => true,
870
871	'reply-unassigned' => true, // Reply ticket.
872	'reply-assigned-me' => true,
873	'reply-assigned-others' => true,
874
875	'pn-unassigned' => true, // Private notes.
876	'pn-assigned-me' => true,
877	'pn-assigned-others' => true,
878
879	'aa-unassigned' => true, // Assignee.
880	'aa-assigned-me' => true,
881	'aa-assigned-others' => true,
882
883	'cs-unassigned' => true, // Change status.
884	'cs-assigned-me' => true,
885	'cs-assigned-others' => true,
886
887	'ctf-unassigned' => true, // Change ticket fields.
888	'ctf-assigned-me' => true,
889	'ctf-assigned-others' => true,
890
891	'caof-unassigned' => true, // Change agent only fields.
892	'caof-assigned-me' => true,
893	'caof-assigned-others' => true,
894
895	'crb-unassigned' => true, // Change raised by.
896	'crb-assigned-me' => true,
897	'crb-assigned-others' => true,
898
899	'eth-unassigned' => true, // Edit thread.
900	'eth-assigned-me' => true,
901	'eth-assigned-others' => true,
902
903	'dth-unassigned' => true, // Delete thread.
904	'dth-assigned-me' => true,
905	'dth-assigned-others' => true,
906
907	'vl-unassigned' => true, // View logs.
908	'vl-assigned-me' => true,
909	'vl-assigned-others' => true,
910
911	'dtt-unassigned' => true, // Delete ticket.
912	'dtt-assigned-me' => true,
913	'dtt-assigned-others' => true,
914
915	'dt-unassigned' => true, // Duplicate ticket.
916	'dt-assigned-me' => true,
917	'dt-assigned-others' => true,
918
919	'ar-unassigned' => true, // Additional recipients.
920	'ar-assigned-me' => true,
921	'ar-assigned-others' => true,
922
923	'backend-access' => true, // Dashboard support menu access.
924	'create-as' => true, // Create ticket on others behalf.
925	'eci-access' => true, // Edit customer info.
926	'dash-access' => true, // Dashboard access.
927	'at-access' => true, // Archive tickets menu access.
928	'at-delete-access' => true, // Archive tickets delete access.
929
930	'tt-unassigned' => true, // Ticket tags.
931	'tt-assigned-me' => true,
932	'tt-assigned-others' => true,
933
934	'at-unassigned' => true, // Archive ticket permissions.
935	'at-assigned-me' => true,
936	'at-assigned-others' => true,
937	),
938	),
939	2 => array(
940	'label' => 'Agent',
941	'caps' => array(
942
943	'view-unassigned' => true,
944	'view-assigned-me' => true,
945	'view-assigned-others' => false,
946
947	'reply-unassigned' => true,
948	'reply-assigned-me' => true,
949	'reply-assigned-others' => false,
950
951	'pn-unassigned' => true,
952	'pn-assigned-me' => true,
953	'pn-assigned-others' => false,
954
955	'aa-unassigned' => true,
956	'aa-assigned-me' => true,
957	'aa-assigned-others' => false,
958
959	'cs-unassigned' => true,
960	'cs-assigned-me' => true,
961	'cs-assigned-others' => false,
962
963	'ctf-unassigned' => true,
964	'ctf-assigned-me' => true,
965	'ctf-assigned-others' => false,
966
967	'caof-unassigned' => true,
968	'caof-assigned-me' => true,
969	'caof-assigned-others' => false,
970
971	'crb-unassigned' => false,
972	'crb-assigned-me' => false,
973	'crb-assigned-others' => false,
974
975	'eth-unassigned' => false,
976	'eth-assigned-me' => false,
977	'eth-assigned-others' => false,
978
979	'dth-unassigned' => false,
980	'dth-assigned-me' => false,
981	'dth-assigned-others' => false,
982
983	'vl-unassigned' => true,
984	'vl-assigned-me' => true,
985	'vl-assigned-others' => true,
986
987	'dtt-unassigned' => false,
988	'dtt-assigned-me' => false,
989	'dtt-assigned-others' => false,
990
991	'dt-unassigned' => true,
992	'dt-assigned-me' => true,
993	'dt-assigned-others' => true,
994
995	'ar-unassigned' => true,
996	'ar-assigned-me' => true,
997	'ar-assigned-others' => false,
998
999	'backend-access' => true,
1000	'create-as' => true,
1001	'eci-access' => false,
1002	'dash-access' => true, // Dashboard access.
1003	'at-access' => false, // Archive tickets menu access.
1004	'at-delete-access' => false, // Archive tickets delete access.
1005
1006	'tt-unassigned' => true, // Ticket tags.
1007	'tt-assigned-me' => true,
1008	'tt-assigned-others' => false,
1009
1010	'at-unassigned' => false, // Archive ticket permissions.
1011	'at-assigned-me' => false,
1012	'at-assigned-others' => false,
1013	),
1014	),
1015	)
1016	);
1017
1018	// default agents.
1019	$users = get_users( array( 'role' => 'administrator' ) );
1020	foreach ( $users as $user ) {
1021	// customer record.
1022	$wpdb->insert(
1023	$wpdb->prefix . 'psmsc_customers',
1024	array(
1025	'user' => $user->ID,
1026	'name' => $user->display_name,
1027	'email' => $user->user_email,
1028	)
1029	);
1030	// agent record.
1031	$wpdb->insert(
1032	$wpdb->prefix . 'psmsc_agents',
1033	array(
1034	'user' => $user->ID,
1035	'customer' => $wpdb->insert_id,
1036	'role' => 1,
1037	'name' => $user->display_name,
1038	'is_active' => 1,
1039	)
1040	);
1041	// agent working hrs.
1042	$agent_id = $wpdb->insert_id;
1043	for ( $i = 1; $i <= 7; $i++ ) {
1044	$wpdb->insert(
1045	$wpdb->prefix . 'psmsc_working_hrs',
1046	array(
1047	'agent' => $agent_id,
1048	'day' => $i,
1049	'start_time' => '00:00:00',
1050	'end_time' => '23:59:59',
1051	)
1052	);
1053	}
1054	if ( ! is_multisite() && ! $user->has_cap( 'wpsc_agent' ) ) {
1055	$user->add_cap( 'wpsc_agent' );
1056	}
1057	}
1058
1059	// ticket form fields.
1060	update_option(
1061	'wpsc-tff',
1062	array(
1063	'name' => array(
1064	'is-required' => 1,
1065	'width' => 'half',
1066	'visibility' => '',
1067	),
1068	'email' => array(
1069	'is-required' => 1,
1070	'width' => 'half',
1071	'visibility' => '',
1072	),
1073	'subject' => array(
1074	'is-required' => 1,
1075	'width' => 'full',
1076	'visibility' => '',
1077	'relation' => 'AND',
1078	),
1079	'description' => array(
1080	'is-required' => 1,
1081	'width' => 'full',
1082	'visibility' => '',
1083	'relation' => 'AND',
1084	),
1085	'category' => array(
1086	'is-required' => 1,
1087	'width' => 'half',
1088	'visibility' => '',
1089	'relation' => 'AND',
1090	),
1091	)
1092	);
1093
1094	// agent ticket list.
1095	update_option(
1096	'wpsc-atl-list-items',
1097	array( 'id', 'status', 'subject', 'name', 'category', 'priority', 'assigned_agent', 'date_updated' )
1098	);
1099	update_option(
1100	'wpsc-atl-filter-items',
1101	array( 'id', 'status', 'customer', 'subject', 'category', 'priority', 'assigned_agent', 'date_updated', 'date_created' )
1102	);
1103	$labels = array(
1104	'all' => __( 'All', 'supportcandy' ),
1105	'unresolved' => __( 'Unresolved', 'supportcandy' ),
1106	'unassigned' => __( 'Unassigned', 'supportcandy' ),
1107	'mine' => __( 'Mine', 'supportcandy' ),
1108	'closed' => __( 'Closed', 'supportcandy' ),
1109	'deleted' => __( 'Deleted', 'supportcandy' ),
1110	);
1111	foreach ( $labels as $key => $string ) {
1112	$string_translations[ 'wpsc-atl-' . $key ] = $string;
1113	}
1114	update_option(
1115	'wpsc-atl-default-filters',
1116	array(
1117	'all' => array(
1118	'label' => $labels['all'],
1119	'is_enable' => 1,
1120	),
1121	'unresolved' => array(
1122	'label' => $labels['unresolved'],
1123	'is_enable' => 1,
1124	),
1125	'unassigned' => array(
1126	'label' => $labels['unassigned'],
1127	'is_enable' => 1,
1128	),
1129	'mine' => array(
1130	'label' => $labels['mine'],
1131	'is_enable' => 1,
1132	),
1133	'closed' => array(
1134	'label' => $labels['closed'],
1135	'is_enable' => 1,
1136	),
1137	)
1138	);
1139
1140	// customer ticket list.
1141	update_option(
1142	'wpsc-ctl-list-items',
1143	array( 'id', 'status', 'subject', 'category', 'date_created', 'date_updated' )
1144	);
1145	update_option(
1146	'wpsc-ctl-filter-items',
1147	array( 'id', 'status', 'subject', 'category', 'date_updated', 'date_created' )
1148	);
1149	$labels = array(
1150	'all' => __( 'All', 'supportcandy' ),
1151	'unresolved' => __( 'Unresolved', 'supportcandy' ),
1152	'closed' => __( 'Closed', 'supportcandy' ),
1153	);
1154	foreach ( $labels as $key => $string ) {
1155	$string_translations[ 'wpsc-ctl-' . $key ] = $string;
1156	}
1157	update_option(
1158	'wpsc-ctl-default-filters',
1159	array(
1160	'all' => array(
1161	'label' => $labels['all'],
1162	'is_enable' => 1,
1163	),
1164	'unresolved' => array(
1165	'label' => $labels['unresolved'],
1166	'is_enable' => 1,
1167	),
1168	'closed' => array(
1169	'label' => $labels['closed'],
1170	'is_enable' => 1,
1171	),
1172	)
1173	);
1174
1175	// ticket list more settings.
1176	update_option(
1177	'wpsc-tl-ms-agent-view',
1178	array(
1179	'default-sort-by' => 'date_updated',
1180	'default-sort-order' => 'DESC',
1181	'number-of-tickets' => 20,
1182	'unresolved-ticket-statuses' => array( 1, 2, 3 ),
1183	'default-filter' => 'all',
1184	'ticket-reply-redirect' => 'no-redirect',
1185	)
1186	);
1187	update_option(
1188	'wpsc-tl-ms-customer-view',
1189	array(
1190	'default-sort-by' => 'date_updated',
1191	'default-sort-order' => 'DESC',
1192	'number-of-tickets' => 20,
1193	'unresolved-ticket-statuses' => array( 1, 2, 3 ),
1194	'default-filter' => 'all',
1195	'ticket-reply-redirect' => 'no-redirect',
1196	)
1197	);
1198	update_option(
1199	'wpsc-tl-ms-advanced',
1200	array(
1201	'closed-ticket-statuses' => array( 4 ),
1202	'auto-refresh-list-status' => 0,
1203	)
1204	);
1205
1206	// email notifications.
1207	update_option(
1208	'wpsc-en-general',
1209	array(
1210	'from-name' => '',
1211	'from-email' => '',
1212	'reply-to' => '',
1213	'cron-email-count' => 5,
1214	'blocked-emails' => array(),
1215	'attachments-in-notification' => 'actual-files',
1216	)
1217	);
1218	$translations = array(
1219	1 => array(
1220	'subject' => 'Your ticket has been created successfully!',
1221	'body' => '<p>Thanks for reaching out, we\'ve received your request!</p>',
1222	),
1223	2 => array(
1224	'body' => '<p>You have received a new ticket!</p><p><strong>{{customer}}</strong><em>reported</em></p><p>{{description}}</p><p>{{ticket_url}}</p>',
1225	),
1226	3 => array(
1227	'body' => '<p><strong>{{last_reply_user_name}}</strong> <em>replied</em></p><p>{{last_reply}}</p><p>{{ticket_url}}</p><p>{{ticket_history}}</p>',
1228	),
1229	4 => array(
1230	'subject' => 'Your ticket has been closed!',
1231	'body' => '<p>Dear {{customer}},</p><p>Your ticket #{{id}} has been closed.</p>',
1232	),
1233	);
1234	foreach ( $translations as $index => $translation ) {
1235	if ( isset( $translation['subject'] ) ) {
1236	$string_translations[ 'wpsc-en-tn-subject-' . $index ] = $translation['subject'];
1237	}
1238	$string_translations[ 'wpsc-en-tn-body-' . $index ] = $translation['body'];
1239	}
1240	update_option(
1241	'wpsc-email-templates',
1242	array(
1243	'1' => array(
1244	'title' => 'New ticket customer confirmation',
1245	'event' => 'create-ticket',
1246	'is_enable' => 1,
1247	'subject' => $translations[1]['subject'],
1248	'body' => array(
1249	'text' => $translations[1]['body'],
1250	'editor' => 'html',
1251	),
1252	'to' => array(
1253	'general-recipients' => array( 'customer' ),
1254	'agent-roles' => array(),
1255	'custom' => array(),
1256	),
1257	'cc' => array(
1258	'general-recipients' => array(),
1259	'agent-roles' => array(),
1260	'custom' => array(),
1261	),
1262	'bcc' => array(
1263	'general-recipients' => array(),
1264	'agent-roles' => array(),
1265	'custom' => array(),
1266	),
1267	'conditions' => '',
1268	),
1269	'2' => array(
1270	'title' => 'New ticket staff notification',
1271	'event' => 'create-ticket',
1272	'is_enable' => 1,
1273	'subject' => '{{subject}}',
1274	'body' => array(
1275	'text' => $translations[2]['body'],
1276	'editor' => 'html',
1277	),
1278	'to' => array(
1279	'general-recipients' => array( 'assignee' ),
1280	'agent-roles' => array( 1 ),
1281	'custom' => array(),
1282	),
1283	'cc' => array(
1284	'general-recipients' => array(),
1285	'agent-roles' => array(),
1286	'custom' => array(),
1287	),
1288	'bcc' => array(
1289	'general-recipients' => array(),
1290	'agent-roles' => array(),
1291	'custom' => array(),
1292	),
1293	'conditions' => '',
1294	),
1295	'3' => array(
1296	'title' => 'Reply ticket notification',
1297	'event' => 'reply-ticket',
1298	'is_enable' => 1,
1299	'subject' => '{{subject}}',
1300	'body' => array(
1301	'text' => $translations[3]['body'],
1302	'editor' => 'html',
1303	),
1304	'to' => array(
1305	'general-recipients' => array( 'customer', 'assignee' ),
1306	'agent-roles' => array( 1 ),
1307	'custom' => array(),
1308	),
1309	'cc' => array(
1310	'general-recipients' => array(),
1311	'agent-roles' => array(),
1312	'custom' => array(),
1313	),
1314	'bcc' => array(
1315	'general-recipients' => array(),
1316	'agent-roles' => array(),
1317	'custom' => array(),
1318	),
1319	'conditions' => '',
1320	),
1321	'4' => array(
1322	'title' => 'Close ticket customer notification',
1323	'event' => 'change-ticket-status',
1324	'is_enable' => 1,
1325	'subject' => $translations[4]['subject'],
1326	'body' => array(
1327	'text' => $translations[4]['body'],
1328	'editor' => 'html',
1329	),
1330	'to' => array(
1331	'general-recipients' => array( 'customer' ),
1332	'agent-roles' => array(),
1333	'custom' => array(),
1334	),
1335	'cc' => array(
1336	'general-recipients' => array(),
1337	'agent-roles' => array(),
1338	'custom' => array(),
1339	),
1340	'bcc' => array(
1341	'general-recipients' => array(),
1342	'agent-roles' => array(),
1343	'custom' => array(),
1344	),
1345	'conditions' => '[[{"slug":"status","operator":"=","operand_val_1":"4"}]]',
1346	),
1347	)
1348	);
1349
1350	// user registration otp.
1351	$subject = 'User registration OTP - {{otp}}';
1352	$body = '<p>Hello {{firstname}},</p><p>Below is your one time password for user registration:</p><p><strong>{{otp}}</strong></p>';
1353	update_option(
1354	'wpsc-en-user-reg',
1355	array(
1356	'subject' => $subject,
1357	'body' => $body,
1358	'editor' => 'html',
1359	)
1360	);
1361	$string_translations['wpsc-user-otp-subject'] = $subject;
1362	$string_translations['wpsc-user-otp-body'] = $body;
1363
1364	// guest login otp.
1365	$subject = 'Guest Login - {{otp}}';
1366	$body = '<p>Hello {{name}},</p><p>Below is your one time password for guest login:</p><p><strong>{{otp}}</strong></p>';
1367	update_option(
1368	'wpsc-en-guest-login',
1369	array(
1370	'subject' => $subject,
1371	'body' => $body,
1372	'editor' => 'html',
1373	)
1374	);
1375	$string_translations['wpsc-guest-otp-subject'] = $subject;
1376	$string_translations['wpsc-guest-otp-body'] = $body;
1377
1378	// General settings.
1379	update_option(
1380	'wpsc-gs-general',
1381	array(
1382	'ticket-status-after-customer-reply' => 3,
1383	'ticket-status-after-agent-reply' => 2,
1384	'close-ticket-status' => 4,
1385	'reply-form-position' => 'top',
1386	'default-date-format' => 'Y-m-d H:i:s',
1387	'ticket-alice' => 'Ticket #',
1388	'allow-close-ticket' => array( 'customer', 1, 2 ),
1389	'allow-ar-thread-email' => array( 1, 2 ),
1390	'allow-create-ticket' => array( 'registered-user', 1, 2 ),
1391	'allowed-search-fields' => array( 'id', 'customer', 'subject', 'threads' ),
1392	)
1393	);
1394
1395	update_option(
1396	'wpsc-gs-page-settings',
1397	array(
1398	'support-page' => 0,
1399	'open-ticket-page' => 0,
1400	'ticket-url-page' => 'support-page',
1401	'new-ticket-page' => 'default',
1402	'new-ticket-url' => '',
1403	'user-login' => 'default',
1404	'custom-login-url' => '',
1405	'user-registration' => 'disable',
1406	'custom-registration-url' => '',
1407	'otp-login' => 1,
1408	'load-scripts' => 'all-pages',
1409	'load-script-pages' => array(),
1410	)
1411	);
1412
1413	// File attachment settings.
1414	require_once WPSC_ABSPATH . 'includes/class-wpsc-mime-types.php';
1415
1416	$extensions = 'jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, pps, ppsx, odt, xls, xlsx, mp3, m4a, ogg, wav, mp4, m4v, mov, wmv, avi, mpg, ogv, 3gp, 3g2, zip, eml';
1417	$exts = $extensions ? explode( ',', $extensions ) : array();
1418	$exts = array_map( 'trim', $exts );
1419	$mimes = array();
1420	foreach ( $exts as $key => $value ) {
1421	$mime = WPSC_MIME_TYPES::get_mime_type( $value );
1422	if ( $mime ) {
1423	$mimes[ $value ] = $mime;
1424	}
1425	}
1426
1427	update_option(
1428	'wpsc-gs-file-attachments',
1429	array(
1430	'attachments-max-filesize' => 20,
1431	'allowed-file-extensions' => $extensions,
1432	'allowed-file-ext-mimes' => $mimes,
1433	'mime-exceptions' => array(),
1434	'image-download-behaviour' => 'open-browser',
1435	)
1436	);
1437
1438	$translation = '<p>Thanks for reaching out, we\'ve received your request!</p><p>{{ticket_url}}</p>';
1439	$string_translations['wpsc-thankyou-html'] = $translation;
1440	$string_translations['wpsc-thankyou-html-agent'] = $translation;
1441	update_option(
1442	'wpsc-gs-thankyou-page-settings',
1443	array(
1444	'action-agent' => 'text',
1445	'action-customer' => 'text',
1446	'html-agent' => $translation,
1447	'html-customer' => $translation,
1448	'page-url-agent' => '',
1449	'page-url-customer' => '',
1450	'editor-agent' => 'html',
1451	'editor-customer' => 'html',
1452	)
1453	);
1454
1455	// misc settings.
1456	$translation = '<p>I understand my personal information like Name, Email address, IP address, etc. will be stored in database.</p>';
1457	$string_translations['wpsc-gdpr'] = $translation;
1458	$string_translations['wpsc-gdpr-reg-user'] = $translation;
1459	update_option(
1460	'wpsc-gdpr-settings',
1461	array(
1462	'allow-gdpr' => 1,
1463	'gdpr-text' => $translation,
1464	'personal-data-retention-time' => 0,
1465	'personal-data-retention-unit' => 'days',
1466	'editor' => 'html',
1467	'allow-gdpr-reg-user' => 1,
1468	'gdpr-text-reg-user' => $translation,
1469	'editor-reg-user' => 'html',
1470	'ip-address-collection' => 1,
1471	)
1472	);
1473
1474	update_option(
1475	'wpsc-recaptcha-settings',
1476	array(
1477	'allow-recaptcha' => 0,
1478	'recaptcha-version' => 3,
1479	'recaptcha-site-key' => '',
1480	'recaptcha-secret-key' => '',
1481	)
1482	);
1483
1484	update_option(
1485	'wpsc-ms-advanced-settings',
1486	array(
1487	'public-mode' => 0,
1488	'public-mode-reply' => 0,
1489	'reply-confirmation' => 1,
1490	'note-confirmation' => 0,
1491	'thread-date-display-as' => 'diff',
1492	'thread-date-format' => 'F d, Y h:i A',
1493	'do-not-notify-owner' => 1,
1494	'do-not-notify-owner-status' => 1,
1495	'ticket-id-format' => 'sequential',
1496	'starting-ticket-id' => 1,
1497	'random-id-length' => 8,
1498	'ticket-history-macro-threads' => 5,
1499	'register-user-if-not-exist' => 0,
1500	'auto-archive-tickets-time' => 0,
1501	'auto-archive-tickets-unit' => 'days',
1502	'permanent-archive-tickets-time' => 0,
1503	'permanent-archive-tickets-unit' => 'days',
1504	'allow-bcc' => 0,
1505	'allow-cc' => 0,
1506	'view-more' => 1,
1507	'allow-reply-to-close-ticket' => array( 'customer', 'agent' ),
1508	'raised-by-user' => 'customer',
1509	'allow-my-profile' => 1,
1510	'allow-agent-profile' => 1,
1511	'ticket-url-auth' => 0,
1512	'rest-api' => 1,
1513	'agent-collision' => 1,
1514	'self-assign' => 1,
1515	'reply-close' => 0,
1516	)
1517	);
1518
1519	$translation = '<p>I agree to the terms and conditions</p>';
1520	$string_translations['wpsc-term-and-conditions'] = $translation;
1521	$string_translations['wpsc-term-and-conditions-reg-user'] = $translation;
1522	update_option(
1523	'wpsc-term-and-conditions',
1524	array(
1525	'allow-term-and-conditions' => 1,
1526	'tandc-text' => $translation,
1527	'editor' => 'html',
1528	'allow-term-and-conditions-reg-user' => 1,
1529	'tandc-text-reg-user' => $translation,
1530	'editor-reg-user' => 'html',
1531	)
1532	);
1533
1534	// ticket widgets.
1535	$labels = array(
1536	'change-status' => __( 'Ticket status', 'supportcandy' ),
1537	'raised-by' => __( 'Customer', 'supportcandy' ),
1538	'ticket-info' => __( 'Ticket info', 'supportcandy' ),
1539	'assignee' => __( 'Assignee', 'supportcandy' ),
1540	'ticket-fields' => __( 'Ticket fields', 'supportcandy' ),
1541	'agentonly-fields' => __( 'Agent only fields', 'supportcandy' ),
1542	'additional-recipients' => __( 'Additional recipients', 'supportcandy' ),
1543	'biographical-info' => __( 'Biographical Info', 'supportcandy' ),
1544	'tags' => __( 'Tags', 'supportcandy' ),
1545	);
1546	foreach ( $labels as $key => $string ) {
1547	$string_translations[ 'wpsc-twt-' . $key ] = $string;
1548	}
1549	update_option(
1550	'wpsc-ticket-widget',
1551	array(
1552	'change-status' => array(
1553	'title' => $labels['change-status'],
1554	'is_enable' => 1,
1555	'allow-customer' => 1,
1556	'allowed-agent-roles' => array( 1, 2 ),
1557	'show-priority-to-customer' => 0,
1558	'callback' => 'wpsc_get_tw_ticket_status()',
1559	'class' => 'WPSC_ITW_Change_Status',
1560	),
1561	'raised-by' => array(
1562	'title' => $labels['raised-by'],
1563	'is_enable' => 1,
1564	'allow-customer' => 0,
1565	'allowed-agent-roles' => array( 1, 2 ),
1566	'callback' => 'wpsc_get_tw_raised_by()',
1567	'class' => 'WPSC_ITW_Raisedby',
1568	),
1569	'ticket-info' => array(
1570	'title' => $labels['ticket-info'],
1571	'is_enable' => 1,
1572	'allow-customer' => 0,
1573	'allowed-agent-roles' => array( 1, 2 ),
1574	'callback' => 'wpsc_get_tw_ticket_info()',
1575	'class' => 'WPSC_ITW_Ticket_Info',
1576	),
1577	'assignee' => array(
1578	'title' => $labels['assignee'],
1579	'is_enable' => 1,
1580	'allow-customer' => 0,
1581	'allowed-agent-roles' => array( 1, 2 ),
1582	'callback' => 'wpsc_get_tw_agents()',
1583	'class' => 'WPSC_ITW_Assigned_Agents',
1584	),
1585	'ticket-fields' => array(
1586	'title' => $labels['ticket-fields'],
1587	'is_enable' => 1,
1588	'allow-customer' => 1,
1589	'allowed-agent-roles' => array( 1, 2 ),
1590	'callback' => 'wpsc_get_tw_ticket_fields()',
1591	'class' => 'WPSC_ITW_Ticket_Fields',
1592	),
1593	'agentonly-fields' => array(
1594	'title' => $labels['agentonly-fields'],
1595	'is_enable' => 1,
1596	'allow-customer' => 0,
1597	'allowed-agent-roles' => array( 1, 2 ),
1598	'callback' => 'wpsc_get_tw_agentonly_fields()',
1599	'class' => 'WPSC_ITW_Agentonly_Fields',
1600	),
1601	'additional-recipients' => array(
1602	'title' => $labels['additional-recipients'],
1603	'is_enable' => 1,
1604	'allow-customer' => 1,
1605	'allowed-agent-roles' => array( 1, 2 ),
1606	'callback' => 'wpsc_get_tw_additional_recipients()',
1607	'class' => 'WPSC_ITW_Additional_Recipients',
1608	),
1609	'biographical-info' => array(
1610	'title' => $labels['biographical-info'],
1611	'is_enable' => 0,
1612	'allow-customer' => 1,
1613	'allowed-agent-roles' => array( 1, 2 ),
1614	'callback' => 'wpsc_get_tw_biographical_info()',
1615	'class' => 'WPSC_ITW_Biographical_Info',
1616	),
1617	'tags' => array(
1618	'title' => $labels['tags'],
1619	'is_enable' => 1,
1620	'allow-customer' => 0,
1621	'allowed-agent-roles' => array( 1, 2 ),
1622	'callback' => 'wpsc_get_tw_ticket_tags()',
1623	'class' => 'WPSC_ITW_Ticket_Tags',
1624	),
1625	)
1626	);
1627
1628	// Rich text editor.
1629	$notice = sprintf(
1630	/* translators: %1$s: attachment max file size, %2$s: allowed file extenstions. */
1631	__( 'You can upload files maximum size %1$s mb of types %2$s.', 'supportcandy' ),
1632	20,
1633	'jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, pps, ppsx, odt, xls, xlsx, mp3, m4a, ogg, wav, mp4, m4v, mov, wmv, avi, mpg, ogv, 3gp, 3g2, zip, eml'
1634	);
1635	update_option(
1636	'wpsc-te-agent',
1637	array(
1638	'enable' => 1,
1639	'allow-attachments' => 1,
1640	'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
1641	'file-attachment-notice' => 0,
1642	'file-attachment-notice-text' => $notice,
1643	)
1644	);
1645	update_option(
1646	'wpsc-te-registered-user',
1647	array(
1648	'enable' => 1,
1649	'allow-attachments' => 1,
1650	'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
1651	'file-attachment-notice' => 0,
1652	'file-attachment-notice-text' => $notice,
1653	)
1654	);
1655	update_option(
1656	'wpsc-te-guest-user',
1657	array(
1658	'enable' => 0,
1659	'allow-attachments' => 0,
1660	'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
1661	'file-attachment-notice' => 0,
1662	'file-attachment-notice-text' => $notice,
1663	)
1664	);
1665	update_option( 'wpsc-te-advanced', array( 'html-pasting' => 0 ) );
1666
1667	// working hrs settings.
1668	update_option(
1669	'wpsc-wh-settings',
1670	array(
1671	'allow-agent-modify-wh' => 0,
1672	'allow-agent-modify-leaves' => 0,
1673	)
1674	);
1675
1676	// appearence settings.
1677	update_option(
1678	'wpsc-ap-general',
1679	array(
1680	'primary-color' => '#313042',
1681	'menu-link-color' => '#fff',
1682	'main-background-color' => '#fff',
1683	'main-text-color' => '#2c3e50',
1684	'link-color' => '#2271b1',
1685	)
1686	);
1687	update_option(
1688	'wpsc-ap-individual-ticket',
1689	array(
1690	'reply-primary-color' => '#2c3e50',
1691	'reply-secondary-color' => '#777777',
1692	'reply-icon-color' => '#777777',
1693	'note-primary-color' => '#8e6600',
1694	'note-secondary-color' => '#8e8d45',
1695	'note-icon-color' => '#8e8d45',
1696	'log-text' => '#2c3e50',
1697	'widget-header-bg-color' => '#fff8e5',
1698	'widget-header-text-color' => '#ff8f2b',
1699	'widget-body-bg-color' => '#f9f9f9',
1700	'widget-body-label-color' => '#777',
1701	'widget-body-text-color' => '#2c3e50',
1702	'reply-close-bg-color' => '#fff',
1703	'reply-close-text-color' => '#707070',
1704	)
1705	);
1706	update_option(
1707	'wpsc-ap-modal',
1708	array(
1709	'header-bg-color' => '#fff8e5',
1710	'header-text-color' => '#ff8f2b',
1711	'body-bg-color' => '#fff',
1712	'body-label-color' => '#777',
1713	'body-text-color' => '#2c3e50',
1714	'footer-bg-color' => '#fff',
1715	'z-index' => 900000000,
1716	)
1717	);
1718	update_option(
1719	'wpsc-ap-agent-collision',
1720	array(
1721	'header-bg-color' => '#e6e6e6',
1722	'header-text-color' => '#2c3e50',
1723	)
1724	);
1725	update_option(
1726	'wpsc-ap-ticket-list',
1727	array(
1728	'list-header-background-color' => '#2c3e50',
1729	'list-header-text-color' => '#fff',
1730	'list-item-odd-background-color' => '#fff',
1731	'list-item-odd-text-color' => '#2c3e50',
1732	'list-item-even-background-color' => '#f2f2f2',
1733	'list-item-even-text-color' => '#2c3e50',
1734	'list-item-hover-background-color' => '#dfe4ea',
1735	'list-item-hover-text-color' => '#2c3e50',
1736	)
1737	);
1738
1739	// ticket tags general setting.
1740	update_option(
1741	'wpsc-ticket-tags-general-settings',
1742	array(
1743	'color' => '#000000',
1744	'bg-color' => '#ffc300',
1745	)
1746	);
1747
1748	// dashboard general setting.
1749	update_option(
1750	'wpsc-ap-dashboard',
1751	array(
1752	'card-body-bg-color' => '#f9f9f9',
1753	'card-body-svg-color' => '#777',
1754	'card-body-text-color' => '#2c3e50',
1755	'widget-body-bg-color' => '#f9f9f9',
1756	'widget-body-svg-color' => '#777',
1757	'widget-body-text-color' => '#2c3e50',
1758	)
1759	);
1760
1761	// upload directory.
1762	$upload_dir = wp_upload_dir();
1763	$filepath = $upload_dir['basedir'] . '/wpsc';
1764	if ( ! file_exists( $filepath ) ) {
1765	mkdir( $filepath, 0755, true );
1766	}
1767
1768	// Dashboard cards.
1769	$labels = array(
1770	'new-tickets' => __( 'New Tickets', 'supportcandy' ),
1771	'unresolved' => __( 'Unresolved', 'supportcandy' ),
1772	'unassigned' => __( 'Unassigned', 'supportcandy' ),
1773	'closed' => __( 'Closed', 'supportcandy' ),
1774	'mine' => __( 'Mine', 'supportcandy' ),
1775	);
1776	foreach ( $labels as $key => $string ) {
1777	$string_translations[ 'wpsc-dashboard-card-' . $key ] = $string;
1778	}
1779	update_option(
1780	'wpsc-dashboard-cards',
1781	array(
1782	'new-tickets' => array(
1783	'title' => $labels['new-tickets'],
1784	'is_enable' => 1,
1785	'allowed-agent-roles' => array( 1, 2 ),
1786	'callback' => 'wpsc_dbc_new_tickets()',
1787	'class' => 'WPSC_DBC_New_Tickets',
1788	'type' => 'default',
1789	),
1790	'unresolved' => array(
1791	'title' => $labels['unresolved'],
1792	'is_enable' => 1,
1793	'allowed-agent-roles' => array( 1, 2 ),
1794	'callback' => 'wpsc_dbc_unresolved_tickets()',
1795	'class' => 'WPSC_DBC_Unresolved_Tickets',
1796	'type' => 'default',
1797	),
1798	'unassigned' => array(
1799	'title' => $labels['unassigned'],
1800	'is_enable' => 1,
1801	'allowed-agent-roles' => array( 1 ),
1802	'callback' => 'wpsc_dbc_unassigned_tickets()',
1803	'class' => 'WPSC_DBC_Unassigned_Tickets',
1804	'type' => 'default',
1805	),
1806	'closed' => array(
1807	'title' => $labels['closed'],
1808	'is_enable' => 1,
1809	'allowed-agent-roles' => array( 1, 2 ),
1810	'callback' => 'wpsc_dbc_closed_tickets()',
1811	'class' => 'WPSC_DBC_Closed_Tickets',
1812	'type' => 'default',
1813	),
1814	'mine' => array(
1815	'title' => $labels['mine'],
1816	'is_enable' => 1,
1817	'allowed-agent-roles' => array( 1, 2 ),
1818	'callback' => 'wpsc_dbc_mine_tickets()',
1819	'class' => 'WPSC_DBC_Mine_Tickets',
1820	'type' => 'default',
1821	),
1822	)
1823	);
1824
1825	// Dashboard widget.
1826	$labels = array(
1827	'ticket-statistics' => __( 'Ticket Statistics', 'supportcandy' ),
1828	'todays-trends' => __( 'Todays Trends', 'supportcandy' ),
1829	'agent-list' => __( 'Agent Workload', 'supportcandy' ),
1830	'recent-activities' => __( 'Recent Activities', 'supportcandy' ),
1831	'recent-tickets' => __( 'Recent Tickets', 'supportcandy' ),
1832	'category-report' => __( 'Tickets by Category', 'supportcandy' ),
1833	'unresolved-priorities' => __( 'Tickets by Priority', 'supportcandy' ),
1834	'unresolved-statuses' => __( 'Tickets by Status', 'supportcandy' ),
1835	'week-trends' => __( 'Ticket statistics by day of week', 'supportcandy' ),
1836	);
1837	foreach ( $labels as $key => $string ) {
1838	$string_translations[ 'wpsc-dashboard-widget-' . $key ] = $string;
1839	}
1840	update_option(
1841	'wpsc-dashboard-widgets',
1842	array(
1843	'ticket-statistics' => array(
1844	'title' => $labels['ticket-statistics'],
1845	'is_enable' => 1,
1846	'allowed-agent-roles' => array( 1, 2 ),
1847	'callback' => 'wpsc_dbw_ticket_statistics()',
1848	'class' => 'WPSC_DBW_Ticket_Statistics',
1849	'type' => 'default',
1850	'chart-type' => '',
1851	),
1852	'todays-trends' => array(
1853	'title' => $labels['todays-trends'],
1854	'is_enable' => 1,
1855	'allowed-agent-roles' => array( 1, 2 ),
1856	'callback' => 'wpsc_dbw_todays_trends()',
1857	'class' => 'WPSC_DBW_Todays_Trends',
1858	'type' => 'default',
1859	'chart-type' => '',
1860	),
1861	'agent-list' => array(
1862	'title' => $labels['agent-list'],
1863	'is_enable' => 1,
1864	'allowed-agent-roles' => array( 1 ),
1865	'callback' => 'wpsc_dbw_agent_list()',
1866	'class' => 'WPSC_DBW_Agent_List',
1867	'type' => 'default',
1868	'chart-type' => '',
1869	),
1870	'recent-activities' => array(
1871	'title' => $labels['recent-activities'],
1872	'is_enable' => 1,
1873	'allowed-agent-roles' => array( 1, 2 ),
1874	'callback' => 'wpsc_dbw_recent_activities()',
1875	'class' => 'WPSC_DBW_Recent_Activities',
1876	'type' => 'default',
1877	'chart-type' => '',
1878	),
1879	'recent-tickets' => array(
1880	'title' => $labels['recent-tickets'],
1881	'is_enable' => 1,
1882	'allowed-agent-roles' => array( 1, 2 ),
1883	'callback' => 'wpsc_dbw_recent_tickets()',
1884	'class' => 'WPSC_DBW_Recent_Tickets',
1885	'type' => 'default',
1886	'chart-type' => '',
1887	),
1888	'category-report' => array(
1889	'title' => $labels['category-report'],
1890	'is_enable' => 1,
1891	'allowed-agent-roles' => array( 1, 2 ),
1892	'callback' => 'wpsc_dbw_category_reports()',
1893	'class' => 'WPSC_DBW_Category_Reports',
1894	'type' => 'default',
1895	'chart-type' => 'doughnut',
1896	),
1897	'unresolved-priorities' => array(
1898	'title' => $labels['unresolved-priorities'],
1899	'is_enable' => 1,
1900	'allowed-agent-roles' => array( 1, 2 ),
1901	'callback' => 'wpsc_dbw_unresolved_priorities()',
1902	'class' => 'WPSC_DBW_Unresolved_Priorities',
1903	'type' => 'default',
1904	'chart-type' => 'horizontal-bar',
1905	),
1906	'unresolved-statuses' => array(
1907	'title' => $labels['unresolved-statuses'],
1908	'is_enable' => 1,
1909	'allowed-agent-roles' => array( 1, 2 ),
1910	'callback' => 'wpsc_dbw_unresolved_statuses()',
1911	'class' => 'WPSC_DBW_Unresolved_Statuses',
1912	'type' => 'default',
1913	'chart-type' => 'vertical-bar',
1914	),
1915	'week-trends' => array(
1916	'title' => $labels['week-trends'],
1917	'is_enable' => 1,
1918	'allowed-agent-roles' => array( 1, 2 ),
1919	'callback' => 'WPSC_dbw_week_trend_tickets()',
1920	'class' => 'WPSC_DBW_Week_Trend_Tickets',
1921	'type' => 'default',
1922	'chart-type' => 'vertical-bar',
1923	),
1924	)
1925	);
1926
1927	// Add dashboard general settings.
1928	update_option(
1929	'wpsc-db-gs-settings',
1930	array(
1931	'default-date-range' => 'last-week',
1932	'allowed-recent-activity-logs' => array( 'report', 'reply', 'note', 'assigned_agent' ),
1933	'dash-auto-refresh' => 0,
1934	)
1935	);
1936
1937	self::attachment_security_file();
1938
1939	// Create required database indexes.
1940	self::create_indexing();
1941
1942	// update string translations.
1943	update_option( 'wpsc-string-translation', $string_translations );
1944	}
1945
1946	/**
1947	* Upgrade the version
1948	*/
1949	public static function upgrade() {
1950
1951	global $wpdb;
1952
1953	$string_translations = get_option( 'wpsc-string-translation' );
1954
1955	if ( version_compare( self::$current_version, '3.0.4', '<' ) ) {
1956
1957	$advanced = get_option( 'wpsc-ms-advanced-settings' );
1958	$advanced['allow-my-profile'] = 1;
1959	$advanced['allow-agent-profile'] = 1;
1960	update_option( 'wpsc-ms-advanced-settings', $advanced );
1961	}
1962
1963	if ( version_compare( self::$current_version, '3.0.5', '<' ) ) {
1964
1965	$advanced = get_option( 'wpsc-ms-advanced-settings' );
1966	$page_settings = get_option( 'wpsc-gs-page-settings' );
1967	if ( ! isset( $advanced['allow-my-profile'] ) ) {
1968	$advanced['allow-my-profile'] = 1;
1969	$advanced['allow-agent-profile'] = 1;
1970	}
1971	$page_settings['otp-login'] = 1;
1972	update_option( 'wpsc-gs-page-settings', $page_settings );
1973	$advanced['ticket-url-auth'] = 0;
1974	update_option( 'wpsc-ms-advanced-settings', $advanced );
1975	}
1976
1977	if ( version_compare( self::$current_version, '3.0.7', '<' ) ) {
1978
1979	$page_settings = get_option( 'wpsc-gs-page-settings' );
1980	$page_settings['load-scripts'] = 'all-pages';
1981	$page_settings['load-script-pages'] = array();
1982	update_option( 'wpsc-gs-page-settings', $page_settings );
1983	}
1984
1985	if ( version_compare( self::$current_version, '3.1.1', '<' ) ) {
1986
1987	$ap_general = get_option( 'wpsc-ap-general' );
1988	$ap_general['menu-link-color'] = '#fff';
1989	update_option( 'wpsc-ap-general', $ap_general );
1990	}
1991
1992	if ( version_compare( self::$current_version, '3.1.3', '<' ) ) {
1993
1994	$advanced = get_option( 'wpsc-ms-advanced-settings' );
1995	$advanced['rest-api'] = 1;
1996	update_option( 'wpsc-ms-advanced-settings', $advanced );
1997	}
1998
1999	if ( version_compare( self::$current_version, '3.1.4', '<' ) ) {
2000
2001	// add scheduled task for ticket data upgrade.
2002	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='update_ticket_attachment_path'" ) ) {
2003	$wpdb->insert(
2004	$wpdb->prefix . 'psmsc_scheduled_tasks',
2005	array(
2006	'class' => 'WPSC_SC_Upgrade',
2007	'method' => 'update_ticket_attachment_path',
2008	'is_manual' => 1,
2009	'warning_text' => 'SupportCandy - Database attachment paths upgrade needed.',
2010	'warning_link_text' => 'Upgrade Now',
2011	'progressbar_text' => 'Updating attachment paths...',
2012	)
2013	);
2014	}
2015
2016	self::attachment_security_file();
2017	}
2018
2019	if ( version_compare( self::$current_version, '3.1.5', '<' ) ) {
2020
2021	// scheduled task for setting conditions upgrade.
2022	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_setting_conditions'" ) ) {
2023	$wpdb->insert(
2024	$wpdb->prefix . 'psmsc_scheduled_tasks',
2025	array(
2026	'class' => 'WPSC_SC_Upgrade',
2027	'method' => 'upgrade_setting_conditions',
2028	'is_manual' => 0,
2029	)
2030	);
2031	}
2032
2033	// scheduled task for saved filter conditions upgrade.
2034	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_saved_filter_conditions'" ) ) {
2035	$wpdb->insert(
2036	$wpdb->prefix . 'psmsc_scheduled_tasks',
2037	array(
2038	'class' => 'WPSC_SC_Upgrade',
2039	'method' => 'upgrade_saved_filter_conditions',
2040	'is_manual' => 1,
2041	'warning_text' => 'SupportCandy - Filters database upgrade needed.',
2042	'warning_link_text' => 'Upgrade Now',
2043	'progressbar_text' => 'Upgrading filters...',
2044	)
2045	);
2046	}
2047	}
2048
2049	if ( version_compare( self::$current_version, '3.1.6', '<' ) ) {
2050
2051	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='repaire_setting_conditions'" ) ) {
2052	$wpdb->insert(
2053	$wpdb->prefix . 'psmsc_scheduled_tasks',
2054	array(
2055	'class' => 'WPSC_SC_Upgrade',
2056	'method' => 'repaire_setting_conditions',
2057	'is_manual' => 0,
2058	)
2059	);
2060	}
2061
2062	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='repaire_saved_filter_conditions'" ) ) {
2063	$wpdb->insert(
2064	$wpdb->prefix . 'psmsc_scheduled_tasks',
2065	array(
2066	'class' => 'WPSC_SC_Upgrade',
2067	'method' => 'repaire_saved_filter_conditions',
2068	'is_manual' => 1,
2069	'warning_text' => 'SupportCandy - Filters database upgrade needed.',
2070	'warning_link_text' => 'Upgrade Now',
2071	'progressbar_text' => 'Upgrading filters...',
2072	)
2073	);
2074	}
2075	}
2076
2077	if ( version_compare( self::$current_version, '3.1.7', '<' ) ) {
2078
2079	$gs = get_option( 'wpsc-gs-general' );
2080	$gs['allowed-search-fields'] = array( 'id', 'customer', 'subject', 'threads' );
2081	update_option( 'wpsc-gs-general', $gs );
2082
2083	$en = get_option( 'wpsc-en-general' );
2084	$en['attachments-in-notification'] = 'actual-files';
2085	update_option( 'wpsc-en-general', $en );
2086	}
2087
2088	if ( version_compare( self::$current_version, '3.1.9', '<' ) ) {
2089
2090	// add scheduled task for attachment status upgrade.
2091	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='update_ticket_attachment_status'" ) ) {
2092	$wpdb->insert(
2093	$wpdb->prefix . 'psmsc_scheduled_tasks',
2094	array(
2095	'class' => 'WPSC_SC_Upgrade',
2096	'method' => 'update_ticket_attachment_status',
2097	'is_manual' => 1,
2098	'warning_text' => 'SupportCandy - Database attachment status upgrade needed.',
2099	'warning_link_text' => 'Upgrade Now',
2100	'progressbar_text' => 'Updating attachment status...',
2101	)
2102	);
2103	}
2104	}
2105
2106	if ( version_compare( self::$current_version, '3.2.0', '<' ) ) {
2107
2108	$roles = get_option( 'wpsc-agent-roles' );
2109	foreach ( $roles as $key => $role ) {
2110	$role['caps']['dt-unassigned'] = true;
2111	$role['caps']['dt-assigned-me'] = true;
2112	$role['caps']['dt-assigned-others'] = true;
2113
2114	$roles[ $key ] = $role;
2115	}
2116	update_option( 'wpsc-agent-roles', $roles );
2117
2118	// set customer custom fields as personal info.
2119	$wpdb->update(
2120	$wpdb->prefix . 'psmsc_custom_fields',
2121	array( 'is_personal_info' => 1 ),
2122	array( 'field' => 'customer' )
2123	);
2124	}
2125
2126	if ( version_compare( self::$current_version, '3.2.1', '<' ) ) {
2127
2128	$thankyou = get_option( 'wpsc-gs-thankyou-page-settings' );
2129	if ( $thankyou['thank-you-page-url'] ) {
2130	$action = 'url';
2131	} else {
2132	$action = 'text';
2133	}
2134
2135	update_option(
2136	'wpsc-gs-thankyou-page-settings',
2137	array(
2138	'action-agent' => $action,
2139	'action-customer' => $action,
2140	'html-agent' => $thankyou['thankyou-html'],
2141	'html-customer' => $thankyou['thankyou-html'],
2142	'page-url-agent' => $thankyou['thank-you-page-url'],
2143	'page-url-customer' => $thankyou['thank-you-page-url'],
2144	'editor-agent' => $thankyou['editor'],
2145	'editor-customer' => $thankyou['editor'],
2146	)
2147	);
2148	$string_translations['wpsc-thankyou-html-agent'] = $thankyou['thankyou-html'];
2149
2150	update_option( 'wpsc-string-translation', $string_translations );
2151
2152	// ticket tags.
2153	$widgets = get_option( 'wpsc-ticket-widget', array() );
2154	if ( ! isset( $widgets['tags'] ) ) {
2155
2156	$agent_roles = array_keys( get_option( 'wpsc-agent-roles', array() ) );
2157	$label = esc_attr( wpsc__( 'Tags', 'supportcandy' ) );
2158	$widgets['tags'] = array(
2159	'title' => $label,
2160	'is_enable' => 1,
2161	'allow-customer' => 0,
2162	'allowed-agent-roles' => $agent_roles,
2163	'callback' => 'wpsc_get_tw_ticket_tags()',
2164	'class' => 'WPSC_ITW_Ticket_Tags',
2165	);
2166	update_option( 'wpsc-ticket-widget', $widgets );
2167
2168	$string_translations['wpsc-twt-tags'] = $label;
2169
2170	}
2171
2172	$tag_exists = $wpdb->get_results( "SELECT id from {$wpdb->prefix}psmsc_custom_fields WHERE slug = 'tags'" );
2173	if ( empty( $tag_exists ) ) {
2174	$name = __( 'Tags', 'supportcandy' );
2175	$wpdb->insert(
2176	$wpdb->prefix . 'psmsc_custom_fields',
2177	array(
2178	'name' => $name,
2179	'slug' => 'tags',
2180	'field' => 'ticket',
2181	'type' => 'df_tags',
2182	'is_personal_info' => 0,
2183	'tl_width' => 100,
2184	'load_order' => 24,
2185	)
2186	);
2187	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
2188	}
2189
2190	$roles = get_option( 'wpsc-agent-roles' );
2191	foreach ( $roles as $key => $role ) {
2192	$role['caps']['tt-unassigned'] = true;
2193	$role['caps']['tt-assigned-me'] = true;
2194	$role['caps']['tt-assigned-others'] = true;
2195
2196	$roles[ $key ] = $role;
2197	}
2198	update_option( 'wpsc-agent-roles', $roles );
2199
2200	// ticket tags general setting.
2201	update_option(
2202	'wpsc-ticket-tags-general-settings',
2203	array(
2204	'color' => '#000000',
2205	'bg-color' => '#ffc300',
2206	)
2207	);
2208
2209	// Add agent collision appearance setting.
2210	update_option(
2211	'wpsc-ap-agent-collision',
2212	array(
2213	'header-bg-color' => '#e6e6e6',
2214	'header-text-color' => '#2c3e50',
2215	)
2216	);
2217
2218	// Add agent collision setting.
2219	$ms_advanced = get_option( 'wpsc-ms-advanced-settings' );
2220	$ms_advanced['agent-collision'] = 1;
2221	update_option( 'wpsc-ms-advanced-settings', $ms_advanced );
2222	}
2223
2224	if ( version_compare( self::$current_version, '3.2.2', '<' ) ) {
2225
2226	// add anonymuos customer to customer table.
2227	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_customers WHERE email='[email protected]'" ) ) {
2228
2229	$success = $wpdb->insert(
2230	$wpdb->prefix . 'psmsc_customers',
2231	array(
2232	'name' => 'Anonymous',
2233	'email' => '[email protected]',
2234	)
2235	);
2236	if ( $success ) {
2237	update_option( 'wpsc-anonymous-user-id', $wpdb->insert_id );
2238	}
2239	}
2240
2241	$advanced = get_option( 'wpsc-ms-advanced-settings' );
2242	$advanced['self-assign'] = 0;
2243	update_option( 'wpsc-ms-advanced-settings', $advanced );
2244	}
2245
2246	if ( version_compare( self::$current_version, '3.2.4', '<' ) ) {
2247
2248	// add default true to admin and agent dashboard access.
2249	$roles = get_option( 'wpsc-agent-roles' );
2250	$role_keys = array();
2251	foreach ( $roles as $key => $role ) {
2252	$role['caps']['dash-access'] = true;
2253	$roles[ $key ] = $role;
2254	$role_keys[] = $key;
2255	}
2256
2257	// Dashboard cards.
2258	$labels = array(
2259	'new-tickets' => __( 'New Tickets', 'supportcandy' ),
2260	'unresolved' => __( 'Unresolved', 'supportcandy' ),
2261	'unassigned' => __( 'Unassigned', 'supportcandy' ),
2262	'closed' => __( 'Closed', 'supportcandy' ),
2263	'mine' => __( 'Mine', 'supportcandy' ),
2264	);
2265	foreach ( $labels as $key => $string ) {
2266	$string_translations[ 'wpsc-dashboard-card-' . $key ] = $string;
2267	}
2268	update_option(
2269	'wpsc-dashboard-cards',
2270	array(
2271	'new-tickets' => array(
2272	'title' => $labels['new-tickets'],
2273	'is_enable' => 1,
2274	'allowed-agent-roles' => $role_keys,
2275	'callback' => 'wpsc_dbc_new_tickets()',
2276	'class' => 'WPSC_DBC_New_Tickets',
2277	'type' => 'default',
2278	),
2279	'unresolved' => array(
2280	'title' => $labels['unresolved'],
2281	'is_enable' => 1,
2282	'allowed-agent-roles' => $role_keys,
2283	'callback' => 'wpsc_dbc_unresolved_tickets()',
2284	'class' => 'WPSC_DBC_Unresolved_Tickets',
2285	'type' => 'default',
2286	),
2287	'unassigned' => array(
2288	'title' => $labels['unassigned'],
2289	'is_enable' => 1,
2290	'allowed-agent-roles' => array( 1 ),
2291	'callback' => 'wpsc_dbc_unassigned_tickets()',
2292	'class' => 'WPSC_DBC_Unassigned_Tickets',
2293	'type' => 'default',
2294	),
2295	'closed' => array(
2296	'title' => $labels['closed'],
2297	'is_enable' => 1,
2298	'allowed-agent-roles' => $role_keys,
2299	'callback' => 'wpsc_dbc_closed_tickets()',
2300	'class' => 'WPSC_DBC_Closed_Tickets',
2301	'type' => 'default',
2302	),
2303	'mine' => array(
2304	'title' => $labels['mine'],
2305	'is_enable' => 1,
2306	'allowed-agent-roles' => $role_keys,
2307	'callback' => 'wpsc_dbc_mine_tickets()',
2308	'class' => 'WPSC_DBC_Mine_Tickets',
2309	'type' => 'default',
2310	),
2311	)
2312	);
2313
2314	// Dashboard widget.
2315	$labels = array(
2316	'ticket-statistics' => __( 'Ticket Statistics', 'supportcandy' ),
2317	'todays-trends' => __( 'Todays Trends', 'supportcandy' ),
2318	'agent-list' => __( 'Agent Workload', 'supportcandy' ),
2319	'recent-activities' => __( 'Recent Activities', 'supportcandy' ),
2320	'recent-tickets' => __( 'Recent Tickets', 'supportcandy' ),
2321	'category-report' => __( 'Unresolved tickets by Category', 'supportcandy' ),
2322	'unresolved-priorities' => __( 'Unresolved tickets by Priority', 'supportcandy' ),
2323	'unresolved-statuses' => __( 'Unresolved tickets by Status', 'supportcandy' ),
2324	);
2325	foreach ( $labels as $key => $string ) {
2326	$string_translations[ 'wpsc-dashboard-widget-' . $key ] = $string;
2327	}
2328	update_option(
2329	'wpsc-dashboard-widgets',
2330	array(
2331	'ticket-statistics' => array(
2332	'title' => $labels['ticket-statistics'],
2333	'is_enable' => 1,
2334	'allowed-agent-roles' => $role_keys,
2335	'callback' => 'wpsc_dbw_ticket_statistics()',
2336	'class' => 'WPSC_DBW_Ticket_Statistics',
2337	'type' => 'default',
2338	'chart-type' => '',
2339	),
2340	'todays-trends' => array(
2341	'title' => $labels['todays-trends'],
2342	'is_enable' => 1,
2343	'allowed-agent-roles' => $role_keys,
2344	'callback' => 'wpsc_dbw_todays_trends()',
2345	'class' => 'WPSC_DBW_Todays_Trends',
2346	'type' => 'default',
2347	'chart-type' => '',
2348	),
2349	'agent-list' => array(
2350	'title' => $labels['agent-list'],
2351	'is_enable' => 1,
2352	'allowed-agent-roles' => array( 1 ),
2353	'callback' => 'wpsc_dbw_agent_list()',
2354	'class' => 'WPSC_DBW_Agent_List',
2355	'type' => 'default',
2356	'chart-type' => '',
2357	),
2358	'recent-activities' => array(
2359	'title' => $labels['recent-activities'],
2360	'is_enable' => 1,
2361	'allowed-agent-roles' => $role_keys,
2362	'callback' => 'wpsc_dbw_recent_activities()',
2363	'class' => 'WPSC_DBW_Recent_Activities',
2364	'type' => 'default',
2365	'chart-type' => '',
2366	),
2367	'recent-tickets' => array(
2368	'title' => $labels['recent-tickets'],
2369	'is_enable' => 1,
2370	'allowed-agent-roles' => $role_keys,
2371	'callback' => 'wpsc_dbw_recent_tickets()',
2372	'class' => 'WPSC_DBW_Recent_Tickets',
2373	'type' => 'default',
2374	'chart-type' => '',
2375	),
2376	'category-report' => array(
2377	'title' => $labels['category-report'],
2378	'is_enable' => 1,
2379	'allowed-agent-roles' => $role_keys,
2380	'callback' => 'wpsc_dbw_category_reports()',
2381	'class' => 'WPSC_DBW_Category_Reports',
2382	'type' => 'default',
2383	'chart-type' => 'doughnut',
2384	),
2385	'unresolved-priorities' => array(
2386	'title' => $labels['unresolved-priorities'],
2387	'is_enable' => 1,
2388	'allowed-agent-roles' => $role_keys,
2389	'callback' => 'wpsc_dbw_unresolved_priorities()',
2390	'class' => 'WPSC_DBW_Unresolved_Priorities',
2391	'type' => 'default',
2392	'chart-type' => 'horizontal-bar',
2393	),
2394	'unresolved-statuses' => array(
2395	'title' => $labels['unresolved-statuses'],
2396	'is_enable' => 1,
2397	'allowed-agent-roles' => $role_keys,
2398	'callback' => 'wpsc_dbw_unresolved_statuses()',
2399	'class' => 'WPSC_DBW_Unresolved_Statuses',
2400	'type' => 'default',
2401	'chart-type' => 'vertical-bar',
2402	),
2403	)
2404	);
2405
2406	// dashboard appreance general setting.
2407	update_option(
2408	'wpsc-ap-dashboard',
2409	array(
2410	'card-body-bg-color' => '#f9f9f9',
2411	'card-body-svg-color' => '#777',
2412	'card-body-text-color' => '#2c3e50',
2413	'widget-body-bg-color' => '#f9f9f9',
2414	'widget-body-svg-color' => '#777',
2415	'widget-body-text-color' => '#2c3e50',
2416	)
2417	);
2418
2419	// Add dashboard general settings.
2420	update_option(
2421	'wpsc-db-gs-settings',
2422	array(
2423	'default-date-range' => 'last-week',
2424	'allowed-recent-activity-logs' => array( 'report', 'reply', 'note', 'assigned_agent' ),
2425	)
2426	);
2427	update_option( 'wpsc-agent-roles', $roles );
2428	}
2429
2430	if ( version_compare( self::$current_version, '3.2.5', '<' ) ) {
2431
2432	$file_attachments = get_option( 'wpsc-gs-file-attachments' );
2433
2434	require_once WPSC_ABSPATH . 'includes/class-wpsc-mime-types.php';
2435
2436	$exts = $file_attachments['allowed-file-extensions'] ? explode( ',', $file_attachments['allowed-file-extensions'] ) : array();
2437	$exts = array_map( 'trim', $exts );
2438	$mimes = array();
2439	foreach ( $exts as $key => $value ) {
2440	$mime = WPSC_MIME_TYPES::get_mime_type( $value );
2441	if ( $mime ) {
2442	$mimes[ $value ] = $mime;
2443	}
2444	}
2445	$file_attachments['allowed-file-ext-mimes'] = $mimes;
2446	$file_attachments['mime-exceptions'] = array();
2447
2448	update_option( 'wpsc-gs-file-attachments', $file_attachments );
2449	}
2450
2451	if ( version_compare( self::$current_version, '3.2.6', '<' ) ) {
2452
2453	// Add dashboard general settings.
2454	$db_gs = get_option( 'wpsc-db-gs-settings', array() );
2455	$db_gs['dash-auto-refresh'] = 0;
2456	update_option( 'wpsc-db-gs-settings', $db_gs );
2457
2458	$wpdb->update(
2459	$wpdb->prefix . 'psmsc_custom_fields',
2460	array( 'number_type' => 'integer' ),
2461	array( 'type' => 'cf_number' )
2462	);
2463	}
2464
2465	if ( version_compare( self::$current_version, '3.2.7', '<' ) ) {
2466
2467	$ms_advanced = get_option( 'wpsc-ms-advanced-settings' );
2468	$ms_advanced['reply-close'] = 1;
2469	update_option( 'wpsc-ms-advanced-settings', $ms_advanced );
2470
2471	$appearance = get_option( 'wpsc-ap-individual-ticket' );
2472	$appearance['reply-close-bg-color'] = '#fff';
2473	$appearance['reply-close-text-color'] = '#707070';
2474	update_option( 'wpsc-ap-individual-ticket', $appearance );
2475
2476	$lrs_exists = $wpdb->get_results( "SELECT id from {$wpdb->prefix}psmsc_custom_fields WHERE slug = 'last_reply_source'" );
2477	if ( empty( $lrs_exists ) ) {
2478
2479	$name = __( 'Last Reply Source', 'supportcandy' );
2480	$wpdb->insert(
2481	$wpdb->prefix . 'psmsc_custom_fields',
2482	array(
2483	'name' => $name,
2484	'slug' => 'last_reply_source',
2485	'field' => 'ticket',
2486	'type' => 'df_last_reply_source',
2487	'is_personal_info' => 0,
2488	'tl_width' => 100,
2489	'load_order' => 26,
2490	)
2491	);
2492	$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
2493	}
2494
2495	// GDPR option in user registration.
2496	$gdpr = get_option( 'wpsc-gdpr-settings', array() );
2497	$gdpr_text = '<p>I understand my personal information like Name, Email address, IP address, etc. will be stored in database.</p>';
2498	$gdpr['allow-gdpr-reg-user'] = 0;
2499	$gdpr['gdpr-text-reg-user'] = $gdpr_text;
2500	$gdpr['editor-reg-user'] = 'html';
2501	update_option( 'wpsc-gdpr-settings', $gdpr );
2502	$string_translations['wpsc-gdpr-reg-user'] = $gdpr_text;
2503
2504	// T&C option in user registration.
2505	$tandc = get_option( 'wpsc-term-and-conditions', array() );
2506	$tandc_text = '<p>I agree to the terms and conditions</p>';
2507	$tandc['allow-term-and-conditions-reg-user'] = 0;
2508	$tandc['tandc-text-reg-user'] = $tandc_text;
2509	$tandc['editor-reg-user'] = 'html';
2510	update_option( 'wpsc-term-and-conditions', $tandc );
2511	$string_translations['wpsc-term-and-conditions-reg-user'] = $tandc_text;
2512	}
2513
2514	if ( version_compare( self::$current_version, '3.2.8', '<' ) ) {
2515
2516	$widgets = get_option( 'wpsc-dashboard-widgets', array() );
2517	if ( ! isset( $widgets['week-trends'] ) ) {
2518	$label = __( 'Ticket statistics by day of week', 'supportcandy' );
2519	$string_translations['wpsc-dashboard-widget-week-trends'] = $label;
2520	$widgets['week-trends'] = array(
2521	'title' => $label,
2522	'is_enable' => 1,
2523	'allowed-agent-roles' => array( 1 ),
2524	'callback' => 'wpsc_dbw_week_trend_tickets()',
2525	'class' => 'WPSC_DBW_Week_Trend_Tickets',
2526	'type' => 'default',
2527	'chart-type' => 'vertical-bar',
2528	);
2529	}
2530	update_option( 'wpsc-dashboard-widgets', $widgets );
2531	}
2532
2533	if ( version_compare( self::$current_version, '3.2.9', '<' ) ) {
2534
2535	// scheduled task for updating image editor attachment path in thread body.
2536	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_ie_attachment_path'" ) ) {
2537	$wpdb->insert(
2538	$wpdb->prefix . 'psmsc_scheduled_tasks',
2539	array(
2540	'class' => 'WPSC_SC_Upgrade',
2541	'method' => 'upgrade_ie_attachment_path',
2542	'is_manual' => 1,
2543	'warning_text' => 'SupportCandy - attachment security upgrade needed.',
2544	'warning_link_text' => 'Upgrade Now',
2545	'progressbar_text' => 'Updating attachment ...',
2546	)
2547	);
2548	}
2549
2550	// unschedule old upgrade task.
2551	$upgrade = get_option( 'wpsc_upgrade_cleanup', array() );
2552	if ( empty( $upgrade ) ) {
2553
2554	$timestamp = wp_next_scheduled( 'wpsc_v1_upgrade_cleanup' );
2555	if ( $timestamp ) {
2556	wp_unschedule_event( $timestamp, 'wpsc_v1_upgrade_cleanup' );
2557	}
2558	$timestamp = wp_next_scheduled( 'wpsc_v2_upgrade_cleanup' );
2559	if ( $timestamp ) {
2560	wp_unschedule_event( $timestamp, 'wpsc_v2_upgrade_cleanup' );
2561	}
2562	}
2563	}
2564
2565	if ( version_compare( self::$current_version, '3.3.7', '<' ) ) {
2566	$advanced = get_option( 'wpsc-ms-advanced-settings' );
2567	$advanced['note-confirmation'] = 0;
2568	update_option( 'wpsc-ms-advanced-settings', $advanced );
2569	}
2570
2571	if ( version_compare( self::$current_version, '3.3.8', '<' ) ) {
2572
2573	$gdpr = get_option( 'wpsc-gdpr-settings', array() );
2574	$gdpr['ip-address-collection'] = 1;
2575	update_option( 'wpsc-gdpr-settings', $gdpr );
2576
2577	$wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_email_otp MODIFY otp VARCHAR(10) NOT NULL" );
2578	}
2579
2580	if ( version_compare( self::$current_version, '3.4.0', '<' ) ) {
2581	// Create required database indexes.
2582	self::create_indexing();
2583	}
2584
2585	if ( version_compare( self::$current_version, '3.4.2', '<' ) ) {
2586
2587	// Remove "delete" filter.
2588	$atl_filters = get_option( 'wpsc-atl-default-filters', array() );
2589	if ( is_array( $atl_filters ) && isset( $atl_filters['deleted'] ) ) {
2590	unset( $atl_filters['deleted'] );
2591	update_option( 'wpsc-atl-default-filters', $atl_filters );
2592	}
2593
2594	// add advanced settings for archive tickets.
2595	$advanced = get_option( 'wpsc-ms-advanced-settings' );
2596	$advanced['auto-archive-tickets-time'] = $advanced['auto-delete-tickets-time'] ?? 0;
2597	$advanced['auto-archive-tickets-unit'] = $advanced['auto-delete-tickets-unit'] ?? 'days';
2598	$advanced['permanent-archive-tickets-time'] = $advanced['permanent-delete-tickets-time'] ?? 0;
2599	$advanced['permanent-archive-tickets-unit'] = $advanced['permanent-delete-tickets-unit'] ?? 'days';
2600	unset(
2601	$advanced['auto-delete-tickets-time'],
2602	$advanced['auto-delete-tickets-unit'],
2603	$advanced['permanent-delete-tickets-time'],
2604	$advanced['permanent-delete-tickets-unit']
2605	);
2606	update_option( 'wpsc-ms-advanced-settings', $advanced );
2607
2608	// Remove 'dtt-access' and set new capabilities while preserving role keys.
2609	$roles = get_option( 'wpsc-agent-roles', array() );
2610	if ( ! empty( $roles ) && is_array( $roles ) ) {
2611	foreach ( $roles as $key => &$role ) {
2612
2613	// Ensure caps array exists.
2614	if ( empty( $role['caps'] ) \|\| ! is_array( $role['caps'] ) ) {
2615	$role['caps'] = array();
2616	}
2617
2618	// Bydefault only Admin (1) has access to archive tickets.
2619	$is_enabled = ( $key == 1 );
2620
2621	// Set delete ticket capability true for admin and for rest 0.
2622	$role['caps']['dtt-unassigned'] = $is_enabled;
2623	$role['caps']['dtt-assigned-me'] = $is_enabled;
2624	$role['caps']['dtt-assigned-others'] = $is_enabled;
2625
2626	// Set new capabilities.
2627	$role['caps']['at-unassigned'] = $is_enabled;
2628	$role['caps']['at-assigned-me'] = $is_enabled;
2629	$role['caps']['at-assigned-others'] = $is_enabled;
2630	$role['caps']['at-access'] = $is_enabled;
2631	$role['caps']['at-delete-access'] = $is_enabled;
2632
2633	// Remove deprecated capability.
2634	unset( $role['caps']['dtt-access'] );
2635	}
2636	update_option( 'wpsc-agent-roles', $roles );
2637	}
2638
2639	// scheduled task for moving deleted tickets to archived tickets.
2640	if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='archive_deleted_tickets'" ) ) {
2641	$wpdb->insert(
2642	$wpdb->prefix . 'psmsc_scheduled_tasks',
2643	array(
2644	'class' => 'WPSC_SC_Upgrade',
2645	'method' => 'archive_deleted_tickets',
2646	'is_manual' => 1,
2647	'warning_text' => 'SupportCandy - Database upgrade needed to move deleted tickets to archive.',
2648	'warning_link_text' => 'Upgrade Now',
2649	'progressbar_text' => 'Moving tickets is in progress...',
2650	)
2651	);
2652	}
2653	}
2654
2655	update_option( 'wpsc-string-translation', $string_translations );
2656	self::set_upgrade_complete();
2657	}
2658
2659	/**
2660	* Mark upgrade as complete
2661	*/
2662	public static function set_upgrade_complete() {
2663
2664	update_option( 'wpsc_current_version', WPSC_VERSION );
2665	update_option( 'wpsc_db_version', WPSC_DB_VERSION );
2666	self::$current_version = WPSC_VERSION;
2667	self::$is_upgrade = false;
2668	}
2669
2670	/**
2671	* Actions to perform after plugin deactivated
2672	*
2673	* @return void
2674	*/
2675	public static function deactivate() {
2676
2677	// Remove cron jobs.
2678	WPSC_Cron::unschedule_events();
2679	}
2680
2681	/**
2682	* Add htaccess file in supportcandy attachment folder
2683	*
2684	* @return void
2685	*/
2686	public static function attachment_security_file() {
2687
2688	$upload_dir = wp_upload_dir();
2689	$wpsc_dir = $upload_dir['basedir'] . '/wpsc';
2690	if ( ! is_file( $wpsc_dir . '/.htaccess' ) ) {
2691	@file_put_contents( $wpsc_dir . '/.htaccess', 'deny from all' ); //phpcs:ignore
2692	}
2693	}
2694
2695	/**
2696	* Create required database indexes
2697	*
2698	* @return void
2699	*/
2700	private static function create_indexing() {
2701
2702	global $wpdb;
2703
2704	$column_slugs = array( 'status', 'customer', 'category', 'priority', 'date_updated', 'date_created', 'date_closed' );
2705	foreach ( $column_slugs as $slug ) {
2706	$index_name = "idx_cf_{$slug}";
2707
2708	// Check if index already exists.
2709	$index_exists = $wpdb->get_var(
2710	$wpdb->prepare(
2711	"SHOW INDEX FROM {$wpdb->prefix}psmsc_tickets WHERE Key_name = %s",
2712	$index_name
2713	)
2714	);
2715
2716	if ( ! $index_exists ) {
2717	$wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_tickets ADD INDEX {$index_name} (`{$slug}`)" );
2718	}
2719	}
2720
2721	// create index on thread table.
2722	$index_name = 'idx_ticket_id';
2723	$index_exists = $wpdb->get_var(
2724	$wpdb->prepare(
2725	"SHOW INDEX FROM {$wpdb->prefix}psmsc_threads WHERE Key_name = %s",
2726	$index_name
2727	)
2728	);
2729	if ( ! $index_exists ) {
2730	$wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_threads ADD INDEX {$index_name} (ticket)" );
2731	}
2732
2733	// create index on archive ticket table.
2734	$column_slugs = array( 'status', 'customer', 'category', 'priority', 'date_updated', 'date_created', 'date_closed' );
2735	foreach ( $column_slugs as $slug ) {
2736	$index_name = "idx_cf_{$slug}";
2737
2738	// Check if index already exists.
2739	$index_exists = $wpdb->get_var(
2740	$wpdb->prepare(
2741	"SHOW INDEX FROM {$wpdb->prefix}psmsc_archived_tickets WHERE Key_name = %s",
2742	$index_name
2743	)
2744	);
2745
2746	if ( ! $index_exists ) {
2747	$wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_archived_tickets ADD INDEX {$index_name} (`{$slug}`)" );
2748	}
2749	}
2750
2751	// create index on thread table.
2752	$index_name = 'idx_ticket_id';
2753	$index_exists = $wpdb->get_var(
2754	$wpdb->prepare(
2755	"SHOW INDEX FROM {$wpdb->prefix}psmsc_archived_threads WHERE Key_name = %s",
2756	$index_name
2757	)
2758	);
2759	if ( ! $index_exists ) {
2760	$wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_archived_threads ADD INDEX {$index_name} (ticket)" );
2761	}
2762	}
2763	}
2764	endif;
2765
2766	WPSC_Installation::init();
2767