supportcandy / includes / admin / tickets / widgets / class-wpsc-itw-ticket-fields.php

class-wpsc-itw-ticket-fields.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.4.3, at includes/admin/tickets/widgets/class-wpsc-itw-ticket-fields.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_ITW_Ticket_Fields' ) ) :
7
8	final class WPSC_ITW_Ticket_Fields {
9
10	/**
11	* Ignore ticket custom field types for ticket fields
12	*
13	* @var array
14	*/
15	public static $ignore_cft = array();
16
17	/**
18	* Initialize this class
19	*
20	* @return void
21	*/
22	public static function init() {
23
24	// ignore cft.
25	add_action( 'init', array( __CLASS__, 'ignore_cft' ) );
26
27	// get edit ticket fields.
28	add_action( 'wp_ajax_wpsc_it_get_edit_ticket_fields', array( __CLASS__, 'it_get_edit_ticket_fields' ) );
29	add_action( 'wp_ajax_nopriv_wpsc_it_get_edit_ticket_fields', array( __CLASS__, 'it_get_edit_ticket_fields' ) );
30	add_action( 'wp_ajax_wpsc_it_set_edit_ticket_fields', array( __CLASS__, 'it_set_edit_ticket_fields' ) );
31	add_action( 'wp_ajax_nopriv_wpsc_it_set_edit_ticket_fields', array( __CLASS__, 'it_set_edit_ticket_fields' ) );
32
33	// ticket fields.
34	add_action( 'wp_ajax_wpsc_get_tw_ticket_fields', array( __CLASS__, 'get_tw_ticket_fields' ) );
35	add_action( 'wp_ajax_wpsc_set_tw_ticket_fields', array( __CLASS__, 'set_tw_ticket_fields' ) );
36	}
37
38	/**
39	* Set ignore custom field types for ticket fields
40	*
41	* @return void
42	*/
43	public static function ignore_cft() {
44
45	self::$ignore_cft = apply_filters( 'wpsc_ignore_edit_ticket_field_cft', array( 'cf_html' ) );
46	}
47
48	/**
49	* Prints body of current widget
50	*
51	* @param WPSC_Ticket $ticket - ticket object.
52	* @param array $settings - widget settings.
53	* @return void
54	*/
55	public static function print_widget( $ticket, $settings ) {
56
57	$current_user = WPSC_Current_User::$current_user;
58	if ( ! (
59	(
60	(
61	WPSC_Individual_Ticket::$view_profile == 'customer' \|\|
62	$ticket->customer->id == $current_user->customer->id
63	) &&
64	$settings['allow-customer']
65	) \|\|
66	( WPSC_Individual_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) )
67	) ) {
68	return;
69	}
70	$show_edit = (
71	$ticket->is_active &&
72	WPSC_Individual_Ticket::$view_profile == 'agent' &&
73	WPSC_Individual_Ticket::has_ticket_cap( 'ctf' )
74	);
75	self::render_widget( $ticket, $settings, $show_edit, false );
76	}
77
78	/**
79	* Prints body of current widget
80	*
81	* @param WPSC_Ticket $ticket - ticket object.
82	* @param array $settings - widget settings.
83	* @return void
84	*/
85	public static function print_archive_widget( $ticket, $settings ) {
86
87	$current_user = WPSC_Current_User::$current_user;
88	if ( ! (
89	(
90	(
91	WPSC_Individual_Archive_Ticket::$view_profile == 'customer' \|\|
92	$ticket->customer->id == $current_user->customer->id
93	) &&
94	$settings['allow-customer']
95	) \|\|
96	( WPSC_Individual_Archive_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) )
97	) ) {
98	return;
99	}
100	self::render_widget( $ticket, $settings, false, true );
101	}
102
103	/**
104	* Render widget
105	*
106	* @param WPSC_Ticket\|WPSC_Archive_Ticket $ticket - ticket object.
107	* @param array $settings - widget settings.
108	* @param bool $show_edit - show edit button.
109	* @param bool $is_archive - is archive ticket.
110	* @return void
111	*/
112	private static function render_widget( $ticket, $settings, $show_edit, $is_archive ) {
113	$flag = false;
114	$title = $settings['title']
115	? WPSC_Translations::get( 'wpsc-twt-ticket-fields', stripslashes( $settings['title'] ) )
116	: stripslashes( $settings['title'] );
117	?>
118	<div class="wpsc-it-widget wpsc-itw-ticket-fields">
119	<div class="wpsc-widget-header">
120	<h2><?php echo esc_attr( $title ); ?></h2>
121	<?php
122	if ( $show_edit ) :
123	?>
124	<span onclick="wpsc_it_get_edit_ticket_fields(<?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_get_edit_ticket_fields' ) ); ?>')"><?php WPSC_Icons::get( 'edit' ); ?></span>
125	<?php
126	endif
127	?>
128	<span class="wpsc-itw-toggle" data-widget="wpsc-itw-ticket-fields"><?php WPSC_Icons::get( 'chevron-up' ); ?></span>
129	</div>
130	<div class="wpsc-widget-body">
131	<?php
132	$cft_exclude = apply_filters( 'wpsc_it_widget_exclude_cft', array() );
133	foreach ( WPSC_Custom_Field::$custom_fields as $cf ) :
134	if ( in_array( $cf->type::$slug, $cft_exclude ) ) {
135	continue;
136	}
137	if ( $cf->field == 'ticket' && ! $cf->type::$is_default && ( $ticket->{$cf->slug} \|\| ( $cf->type::$slug == 'cf_number' && is_numeric( $ticket->{$cf->slug} ) ) ) ) :
138	if ( $cf->type::$is_date && ! is_object( $ticket->{$cf->slug} ) ) {
139	continue;
140	}
141	$flag = ! $flag ? true : $flag
142	?>
143	<div class="info-list-item">
144	<div class="info-label"><?php echo esc_attr( $cf->name ); ?>:</div>
145	<div class="info-val">
146	<?php
147	$cf->type::print_widget_ticket_field_val( $cf, $ticket );
148	?>
149	</div>
150	</div>
151	<?php
152	endif;
153	endforeach;
154	if ( ! $flag ) :
155	?>
156	<div class="wpsc-widget-default"><?php esc_attr_e( 'Not Applicable', 'supportcandy' ); ?></div>
157	<?php
158	endif;
159	do_action( 'wpsc_itw_ticket_fields', $ticket )
160	?>
161	</div>
162	</div>
163	<?php
164	}
165
166	/**
167	* Get edit ticket fields
168	*
169	* @return void
170	*/
171	public static function it_get_edit_ticket_fields() {
172
173	if ( check_ajax_referer( 'wpsc_it_get_edit_ticket_fields', '_ajax_nonce', false ) != 1 ) {
174	wp_send_json_error( 'Unauthorised request!', 401 );
175	}
176
177	WPSC_Individual_Ticket::load_current_ticket();
178
179	$current_user = WPSC_Current_User::$current_user;
180	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'ctf' ) ) ) {
181	wp_send_json_error( 'Something went wrong!', 401 );
182	}
183
184	$ticket = WPSC_Individual_Ticket::$ticket;
185
186	$widgets = get_option( 'wpsc-ticket-widget' );
187	$title = $widgets['ticket-fields']['title'];
188
189	ob_start()
190	?>
191	<form action="#" onsubmit="return false;" class="change-ticket-fields">
192
193	<div class="wpsc-input-group" style="align-items:flex-end;">
194	<input type="text" id="cft_search" placeholder="<?php esc_attr_e( 'Search...', 'supportcandy' ); ?>" autocomplete="off" style="max-width:200px;">
195	</div>
196
197	<div id="tf_cf_list">
198	<?php
199
200	foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
201
202	if (
203	! class_exists( $cf->type ) \|\|
204	$cf->type::$is_default \|\|
205	$cf->field != 'ticket' \|\|
206	in_array( $cf->type::$slug, self::$ignore_cft )
207	) {
208	continue;
209	}
210
211	$cf->type::print_edit_ticket_cf( $cf, $ticket );
212	}
213
214	do_action( 'wpsc_get_tw_ticket_fields_body' );
215	?>
216	</div>
217
218	<input type="hidden" name="action" value="wpsc_it_set_edit_ticket_fields">
219	<input type="hidden" name="ticket_id" value="<?php echo esc_attr( $ticket->id ); ?>">
220	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_edit_ticket_fields' ) ); ?>">
221
222	<script>
223	jQuery('#cft_search').keyup(function(e) {
224	var val = jQuery(this).val().trim();
225	var regex = new RegExp(val, "i");
226	jQuery('.change-ticket-fields .wpsc-tff').each(function(){
227	var name = jQuery(this).find('.wpsc-tff-label').text();
228	if (name.search(regex) < 0) {
229	jQuery(this).hide();
230	} else {
231	jQuery(this).show();
232	}
233	})
234	});
235	</script>
236
237	</form>
238	<?php
239	do_action( 'wpsc_get_tw_ticket_fields_footer', $ticket );
240	$body = ob_get_clean();
241
242	ob_start();
243	?>
244	<button class="wpsc-button small primary" onclick="wpsc_it_set_edit_ticket_fields(this, <?php echo esc_attr( $ticket->id ); ?>);">
245	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
246	</button>
247	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
248	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
249	</button>
250	<?php
251	$footer = ob_get_clean();
252
253	$response = array(
254	'title' => $title,
255	'body' => $body,
256	'footer' => $footer,
257	);
258	wp_send_json( $response );
259	}
260
261	/**
262	* Set edit ticket fields
263	*
264	* @return void
265	*/
266	public static function it_set_edit_ticket_fields() {
267
268	if ( check_ajax_referer( 'wpsc_it_set_edit_ticket_fields', '_ajax_nonce', false ) != 1 ) {
269	wp_send_json_error( 'Unauthorised request!', 401 );
270	}
271
272	WPSC_Individual_Ticket::load_current_ticket();
273
274	$current_user = WPSC_Current_User::$current_user;
275	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'ctf' ) ) ) {
276	wp_send_json_error( 'Something went wrong!', 401 );
277	}
278
279	$ticket = clone WPSC_Individual_Ticket::$ticket;
280	if ( ! $ticket->is_active ) {
281	wp_send_json_error( 'Something went wrong!', 400 );
282	}
283
284	foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
285
286	if (
287	! class_exists( $cf->type ) \|\|
288	$cf->type::$is_default \|\|
289	$cf->field != 'ticket' \|\|
290	in_array( $cf->type::$slug, self::$ignore_cft )
291	) {
292	continue;
293	}
294
295	$ticket = $cf->type::set_edit_ticket_cf( $cf, $ticket );
296	}
297
298	if ( $ticket != WPSC_Individual_Ticket::$ticket ) {
299
300	$ticket->date_updated = new DateTime();
301	$ticket->save();
302
303	do_action( 'wpsc_change_ticket_fields', WPSC_Individual_Ticket::$ticket, $ticket );
304	}
305
306	wp_die();
307	}
308
309	/**
310	* Get Ticket fields
311	*/
312	public static function get_tw_ticket_fields() {
313
314	if ( ! WPSC_Functions::is_site_admin() ) {
315	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
316	}
317
318	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
319	$ticket_fields = $ticket_widgets['ticket-fields'];
320	$title = $ticket_fields['title'];
321	$roles = get_option( 'wpsc-agent-roles', array() );
322	ob_start();
323	?>
324
325	<form action="#" onsubmit="return false;" class="wpsc-frm-edit-ticket-fields">
326	<div class="wpsc-input-group">
327	<div class="label-container">
328	<label for=""><?php esc_attr_e( 'Title', 'supportcandy' ); ?></label>
329	</div>
330	<input name="label" type="text" value="<?php echo esc_attr( $ticket_fields['title'] ); ?>" autocomplete="off">
331	</div>
332	<div class="wpsc-input-group">
333	<div class="label-container">
334	<label for=""><?php esc_attr_e( 'Enable', 'supportcandy' ); ?></label>
335	</div>
336	<select name="is_enable">
337	<option <?php selected( $ticket_fields['is_enable'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
338	<option <?php selected( $ticket_fields['is_enable'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
339	</select>
340	</div>
341	<div class="wpsc-input-group">
342	<div class="label-container">
343	<label for=""><?php esc_attr_e( 'Allowed for customer', 'supportcandy' ); ?></label>
344	</div>
345	<select id="allow-customer" name="allow-customer">
346	<option <?php selected( $ticket_fields['allow-customer'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
347	<option <?php selected( $ticket_fields['allow-customer'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
348	</select>
349	</div>
350	<div class="wpsc-input-group">
351	<div class="label-container">
352	<label for=""><?php esc_attr_e( 'Allowed agent roles', 'supportcandy' ); ?></label>
353	</div>
354	<select multiple id="wpsc-select-agents" name="agents[]" placeholder="search agent...">
355	<?php
356	foreach ( $roles as $key => $role ) :
357	$selected = in_array( $key, $ticket_fields['allowed-agent-roles'] ) ? 'selected="selected"' : ''
358	?>
359	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $role['label'] ); ?></option>
360	<?php
361	endforeach;
362	?>
363	</select>
364	</div>
365	<script>
366	jQuery('#wpsc-select-agents').selectWoo({
367	allowClear: false,
368	placeholder: ""
369	});
370	</script>
371	<?php do_action( 'wpsc_get_ticket_fields_body' ); ?>
372	<input type="hidden" name="action" value="wpsc_set_tw_ticket_fields">
373	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_tw_ticket_fields' ) ); ?>">
374	</form>
375	<?php
376	$body = ob_get_clean();
377
378	ob_start();
379	?>
380	<button class="wpsc-button small primary" onclick="wpsc_set_tw_ticket_fields(this);">
381	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
382	</button>
383	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
384	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
385	</button>
386	<?php
387	do_action( 'wpsc_get_tw_ticket_fields_widget_footer' );
388	$footer = ob_get_clean();
389
390	$response = array(
391	'title' => $title,
392	'body' => $body,
393	'footer' => $footer,
394	);
395	wp_send_json( $response );
396	}
397
398	/**
399	* Set Ticket fields
400	*/
401	public static function set_tw_ticket_fields() {
402
403	if ( check_ajax_referer( 'wpsc_set_tw_ticket_fields', '_ajax_nonce', false ) != 1 ) {
404	wp_send_json_error( 'Unauthorised request!', 401 );
405	}
406
407	if ( ! WPSC_Functions::is_site_admin() ) {
408	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
409	}
410
411	$label = isset( $_POST['label'] ) ? sanitize_text_field( wp_unslash( $_POST['label'] ) ) : '';
412	if ( ! $label ) {
413	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
414	}
415
416	$is_enable = isset( $_POST['is_enable'] ) ? intval( $_POST['is_enable'] ) : 0;
417	$allow_for_customer = isset( $_POST['allow-customer'] ) ? intval( $_POST['allow-customer'] ) : 0;
418	$agents = isset( $_POST['agents'] ) ? array_filter( array_map( 'intval', $_POST['agents'] ) ) : array();
419
420	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
421
422	$ticket_widgets['ticket-fields']['title'] = $label;
423	$ticket_widgets['ticket-fields']['is_enable'] = $is_enable;
424	$ticket_widgets['ticket-fields']['allow-customer'] = $allow_for_customer;
425	$ticket_widgets['ticket-fields']['allowed-agent-roles'] = $agents;
426	update_option( 'wpsc-ticket-widget', $ticket_widgets );
427
428	// remove string translations.
429	WPSC_Translations::remove( 'wpsc-twt-ticket-fields' );
430	WPSC_Translations::add( 'wpsc-twt-ticket-fields', stripslashes( $label ) );
431	wp_die();
432	}
433	}
434	endif;
435
436	WPSC_ITW_Ticket_Fields::init();
437