| 1 |
<?php |
| 2 |
if ( ! defined( 'ABSPATH' ) ) { |
| 3 |
exit; // Exit if accessed directly! |
| 4 |
} |
| 5 |
|
| 6 |
if ( ! class_exists( 'WPSC_Agent' ) ) : |
| 7 |
|
| 8 |
final class WPSC_Agent { |
| 9 |
|
| 10 |
/** |
| 11 |
* Object data in key => val pair. |
| 12 |
* |
| 13 |
* @var array |
| 14 |
*/ |
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private $data = array(); |
| 16 |
|
| 17 |
/** |
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* Set whether or not current object properties modified |
| 19 |
* |
| 20 |
* @var boolean |
| 21 |
*/ |
| 22 |
private $is_modified = false; |
| 23 |
|
| 24 |
/** |
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* Schema for this model |
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* |
| 27 |
* @var array |
| 28 |
*/ |
| 29 |
public static $schema = array(); |
| 30 |
|
| 31 |
/** |
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* Prevent fields to modify |
| 33 |
* |
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* @var array |
| 35 |
*/ |
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public static $prevent_modify = array(); |
| 37 |
|
| 38 |
/** |
| 39 |
* DB object caching |
| 40 |
* |
| 41 |
* @var array |
| 42 |
*/ |
| 43 |
private static $cache = array(); |
| 44 |
|
| 45 |
/** |
| 46 |
* Initialize this class |
| 47 |
* |
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* @return void |
| 49 |
*/ |
| 50 |
public static function init() { |
| 51 |
|
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// Apply schema for this model. |
| 53 |
add_action( 'init', array( __CLASS__, 'apply_schema' ), 2 ); |
| 54 |
|
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// Get object of this class. |
| 56 |
add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) ); |
| 57 |
|
| 58 |
// after profile update. |
| 59 |
add_action( 'profile_update', array( __CLASS__, 'agent_profile_update' ), 10, 2 ); |
| 60 |
|
| 61 |
// reset missing count. |
| 62 |
add_action( 'init', array( __CLASS__, 'reset_count_check' ), 200 ); |
| 63 |
add_action( 'wpsc_reset_missing_counts', array( __CLASS__, 'reset_missing_counts' ) ); |
| 64 |
|
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// create ticket event to reset unresolved and workload counts of related agents to the ticket. |
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add_action( 'wpsc_create_new_ticket', array( __CLASS__, 'create_new_ticket' ), 500 ); |
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|
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// change status event to reset unresolved and workload counts of related agents to the ticket. |
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add_action( 'wpsc_change_ticket_status', array( __CLASS__, 'change_status' ), 200, 4 ); |
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|
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// assigned agent event to reset unresolved and workload counts of related agents to the ticket. |
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add_action( 'wpsc_change_assignee', array( __CLASS__, 'change_assignee' ), 200, 4 ); |
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|
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// change raised by event to reset unresolved and workload counts of related agents to the ticket. |
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add_action( 'wpsc_change_raised_by', array( __CLASS__, 'change_raised_by' ), 200, 4 ); |
| 76 |
|
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// archive/restore/delete ticket event to reset unresolved and workload counts of related agents to the ticket. |
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add_action( 'wpsc_ticket_archive', array( __CLASS__, 'reset_agent_unresolved_count' ), 200 ); |
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add_action( 'wpsc_ticket_restore', array( __CLASS__, 'reset_agent_unresolved_count' ), 200 ); |
| 80 |
add_action( 'wpsc_ticket_delete_permanently', array( __CLASS__, 'reset_agent_unresolved_count' ), 200 ); |
| 81 |
|
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// agent autocomplete admin access only. |
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add_action( 'wp_ajax_wpsc_agent_autocomplete_admin_access', array( __CLASS__, 'agent_autocomplete_admin_access' ) ); |
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|
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// reset unresolved count after agent role update. |
| 86 |
add_action( 'wpsc_agent_role_update', array( __CLASS__, 'agent_role_update' ) ); |
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} |
| 88 |
|
| 89 |
/** |
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* Apply schema for this model |
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* |
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* @return void |
| 93 |
*/ |
| 94 |
public static function apply_schema() { |
| 95 |
|
| 96 |
$schema = array( |
| 97 |
'id' => array( |
| 98 |
'has_ref' => false, |
| 99 |
'ref_class' => '', |
| 100 |
'has_multiple_val' => false, |
| 101 |
), |
| 102 |
'user' => array( |
| 103 |
'has_ref' => true, |
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'ref_class' => 'wp_user', |
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'has_multiple_val' => false, |
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), |
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'customer' => array( |
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'has_ref' => true, |
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'ref_class' => 'wpsc_customer', |
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'has_multiple_val' => false, |
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), |
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'role' => array( |
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'has_ref' => false, |
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'ref_class' => '', |
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'has_multiple_val' => false, |
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), |
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'name' => array( |
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'has_ref' => false, |
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'ref_class' => '', |
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'has_multiple_val' => false, |
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), |
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'workload' => array( |
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'has_ref' => false, |
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'ref_class' => '', |
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'has_multiple_val' => false, |
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), |
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'unresolved_count' => array( |
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'has_ref' => false, |
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'ref_class' => '', |
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'has_multiple_val' => false, |
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), |
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'is_agentgroup' => array( |
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'has_ref' => false, |
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'ref_class' => '', |
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'has_multiple_val' => false, |
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), |
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'is_active' => array( |
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'has_ref' => false, |
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'ref_class' => '', |
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'has_multiple_val' => false, |
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), |
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); |
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self::$schema = apply_filters( 'wpsc_agent_schema', $schema ); |
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|
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// Prevent modify. |
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$prevent_modify = array( 'id' ); |
| 147 |
self::$prevent_modify = apply_filters( 'wpsc_agent_prevent_modify', $prevent_modify ); |
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} |
| 149 |
|
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/** |
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* Model constructor |
| 152 |
* |
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* @param int $id - Optional. Data record id to retrive object for. |
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*/ |
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public function __construct( $id = 0 ) { |
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|
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global $wpdb; |
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|
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$id = intval( $id ); |
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|
| 161 |
if ( isset( self::$cache[ $id ] ) ) { |
| 162 |
$this->data = self::$cache[ $id ]->data; |
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return; |
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} |
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|
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if ( $id > 0 ) { |
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|
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$agent = $wpdb->get_row( "SELECT * FROM {$wpdb->prefix}psmsc_agents WHERE id = " . $id, ARRAY_A ); |
| 169 |
if ( ! is_array( $agent ) ) { |
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return; |
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} |
| 172 |
|
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foreach ( $agent as $key => $val ) { |
| 174 |
$this->data[ $key ] = $val !== null ? $val : ''; |
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} |
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|
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self::$cache[ $id ] = $this; |
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} |
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} |
| 180 |
|
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/** |
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* Convert object into an array |
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* |
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* @return array |
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*/ |
| 186 |
public function to_array() { |
| 187 |
|
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return $this->data; |
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} |
| 190 |
|
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/** |
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* Magic get function to use with object arrow function |
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* |
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* @param string $var_name - variable name. |
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* @return mixed |
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*/ |
| 197 |
public function __get( $var_name ) { |
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|
| 199 |
if ( ! isset( $this->data[ $var_name ] ) || |
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$this->data[ $var_name ] == null || |
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$this->data[ $var_name ] == '' |
| 202 |
) { |
| 203 |
return self::$schema[ $var_name ]['has_multiple_val'] ? array() : ''; |
| 204 |
} |
| 205 |
|
| 206 |
if ( self::$schema[ $var_name ]['has_multiple_val'] ) { |
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|
| 208 |
$response = array(); |
| 209 |
$values = $this->data[ $var_name ] ? explode( '|', $this->data[ $var_name ] ) : array(); |
| 210 |
foreach ( $values as $val ) { |
| 211 |
$response[] = self::$schema[ $var_name ]['has_ref'] ? |
| 212 |
WPSC_Functions::get_object( self::$schema[ $var_name ]['ref_class'], $val ) : |
| 213 |
$val; |
| 214 |
} |
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return $response; |
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|
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} else { |
| 218 |
|
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return self::$schema[ $var_name ]['has_ref'] && $this->data[ $var_name ] ? |
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WPSC_Functions::get_object( self::$schema[ $var_name ]['ref_class'], $this->data[ $var_name ] ) : |
| 221 |
$this->data[ $var_name ]; |
| 222 |
} |
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} |
| 224 |
|
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/** |
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* Magic function to use setting object field with arrow function |
| 227 |
* |
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* @param string $var_name - (Required) property slug. |
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* @param mixed $value - (Required) value to set for a property. |
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* @return void |
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*/ |
| 232 |
public function __set( $var_name, $value ) { |
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|
| 234 |
if ( ! isset( $this->data[ $var_name ] ) ) { |
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return; |
| 236 |
} |
| 237 |
|
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if ( in_array( $var_name, self::$prevent_modify ) ) { |
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return; |
| 240 |
} |
| 241 |
|
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$data_val = ''; |
| 243 |
if ( self::$schema[ $var_name ]['has_multiple_val'] ) { |
| 244 |
|
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$data_vals = array_map( |
| 246 |
fn( $val ) => is_object( $val ) ? WPSC_Functions::set_object( self::$schema[ $var_name ]['ref_class'], $val ) : $val, |
| 247 |
$value |
| 248 |
); |
| 249 |
|
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$data_val = $data_vals ? implode( '|', $data_vals ) : ''; |
| 251 |
|
| 252 |
} else { |
| 253 |
|
| 254 |
$data_val = is_object( $value ) ? WPSC_Functions::set_object( self::$schema[ $var_name ]['ref_class'], $value ) : $value; |
| 255 |
} |
| 256 |
|
| 257 |
if ( isset( $this->data[ $var_name ] ) && $this->data[ $var_name ] == $data_val ) { |
| 258 |
return; |
| 259 |
} |
| 260 |
|
| 261 |
$this->data[ $var_name ] = $data_val; |
| 262 |
$this->is_modified = true; |
| 263 |
} |
| 264 |
|
| 265 |
/** |
| 266 |
* Save changes made |
| 267 |
* |
| 268 |
* @return boolean |
| 269 |
*/ |
| 270 |
public function save() { |
| 271 |
|
| 272 |
global $wpdb; |
| 273 |
|
| 274 |
if ( ! $this->is_modified ) { |
| 275 |
return true; |
| 276 |
} |
| 277 |
|
| 278 |
$data = $this->data; |
| 279 |
$data['is_active'] = intval( $data['is_active'] ); |
| 280 |
|
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$success = true; |
| 282 |
|
| 283 |
unset( $data['id'] ); |
| 284 |
$success = $wpdb->update( |
| 285 |
$wpdb->prefix . 'psmsc_agents', |
| 286 |
$data, |
| 287 |
array( 'id' => $this->data['id'] ) |
| 288 |
); |
| 289 |
|
| 290 |
$this->is_modified = false; |
| 291 |
self::$cache[ $this->id ] = $this; |
| 292 |
return $success ? true : false; |
| 293 |
} |
| 294 |
|
| 295 |
/** |
| 296 |
* Insert new record |
| 297 |
* |
| 298 |
* @param array $data - record data. |
| 299 |
* @return WPSC_Agent |
| 300 |
*/ |
| 301 |
public static function insert( $data ) { |
| 302 |
|
| 303 |
global $wpdb; |
| 304 |
|
| 305 |
$success = $wpdb->insert( |
| 306 |
$wpdb->prefix . 'psmsc_agents', |
| 307 |
$data |
| 308 |
); |
| 309 |
|
| 310 |
if ( ! $success ) { |
| 311 |
return false; |
| 312 |
} |
| 313 |
|
| 314 |
$agent = new WPSC_Agent( $wpdb->insert_id ); |
| 315 |
self::$cache[ $agent->id ] = $agent; |
| 316 |
return $agent; |
| 317 |
} |
| 318 |
|
| 319 |
/** |
| 320 |
* Make it inactive so that garbage collector will delete files associated in |
| 321 |
* background and then delete the record. This will improve its performance. |
| 322 |
* |
| 323 |
* @param WPSC_Agent $agent - agent model. |
| 324 |
* @return boolean |
| 325 |
*/ |
| 326 |
public static function destroy( $agent ) { |
| 327 |
|
| 328 |
global $wpdb; |
| 329 |
$agent->is_active = 0; |
| 330 |
$agent->save(); |
| 331 |
return true; |
| 332 |
} |
| 333 |
|
| 334 |
/** |
| 335 |
* Set data to create new object using direct data. Used in find method |
| 336 |
* |
| 337 |
* @param array $data - data to set for object. |
| 338 |
* @return void |
| 339 |
*/ |
| 340 |
private function set_data( $data ) { |
| 341 |
|
| 342 |
foreach ( $data as $var_name => $val ) { |
| 343 |
$this->data[ $var_name ] = $val !== null ? $val : ''; |
| 344 |
} |
| 345 |
self::$cache[ $this->id ] = $this; |
| 346 |
} |
| 347 |
|
| 348 |
/** |
| 349 |
* Find records based on given filters |
| 350 |
* |
| 351 |
* @param array $filter - array containing array items like search, where, orderby, order, page_no, items_per_page, etc. |
| 352 |
* @param boolean $is_object - return data as array or object. Default object. |
| 353 |
* @return mixed |
| 354 |
*/ |
| 355 |
public static function find( $filter = array(), $is_object = true ) { |
| 356 |
|
| 357 |
global $wpdb; |
| 358 |
|
| 359 |
$filter['items_per_page'] = isset( $filter['items_per_page'] ) ? $filter['items_per_page'] : 20; |
| 360 |
$filter['page_no'] = isset( $filter['page_no'] ) ? $filter['page_no'] : 1; |
| 361 |
$filter['orderby'] = isset( $filter['orderby'] ) ? $filter['orderby'] : 'name'; |
| 362 |
$filter['order'] = isset( $filter['order'] ) ? $filter['order'] : 'ASC'; |
| 363 |
|
| 364 |
// orderby. |
| 365 |
$filter['orderby'] = apply_filters( 'wpsc_agent_orderby_string', $filter['orderby'] ); |
| 366 |
|
| 367 |
// Add table alice to orderby. |
| 368 |
$filter['orderby'] = 'a.' . $filter['orderby']; |
| 369 |
|
| 370 |
$sql = 'SELECT a.* FROM ' . $wpdb->prefix . 'psmsc_agents a '; |
| 371 |
$order = WPSC_Functions::parse_order( $filter ); |
| 372 |
$limit = WPSC_Functions::parse_limit( $filter ); |
| 373 |
$join = self::get_joins( $filter ); |
| 374 |
$where = self::get_where( $filter ); |
| 375 |
|
| 376 |
$group_by = 'GROUP BY a.id '; |
| 377 |
|
| 378 |
$sql = $sql . $join . $where . $group_by . $order . $limit; |
| 379 |
$results = $wpdb->get_results( $sql, ARRAY_A ); |
| 380 |
|
| 381 |
// total results. |
| 382 |
$sql = 'SELECT count(a.id) FROM ' . $wpdb->prefix . 'psmsc_agents a '; |
| 383 |
$total_items = $wpdb->get_var( $sql . $join . $where ); |
| 384 |
|
| 385 |
$response = WPSC_Functions::parse_response( $results, $total_items, $filter ); |
| 386 |
|
| 387 |
// Return array. |
| 388 |
if ( ! $is_object ) { |
| 389 |
return $response; |
| 390 |
} |
| 391 |
|
| 392 |
// create and return array of objects. |
| 393 |
$temp_results = array(); |
| 394 |
foreach ( $response['results'] as $agent ) { |
| 395 |
|
| 396 |
$ob = new WPSC_Agent(); |
| 397 |
$data = array(); |
| 398 |
foreach ( $agent as $key => $val ) { |
| 399 |
$data[ $key ] = $val; |
| 400 |
} |
| 401 |
$ob->set_data( $data ); |
| 402 |
$temp_results[] = $ob; |
| 403 |
|
| 404 |
// set cache. |
| 405 |
self::$cache[ $ob->id ] = $ob; |
| 406 |
} |
| 407 |
$response['results'] = $temp_results; |
| 408 |
|
| 409 |
return $response; |
| 410 |
} |
| 411 |
|
| 412 |
/** |
| 413 |
* Apply joins to the query if search is needed |
| 414 |
* |
| 415 |
* @param array $filter - user filter. |
| 416 |
* @return array |
| 417 |
*/ |
| 418 |
private static function get_joins( $filter ) { |
| 419 |
|
| 420 |
global $wpdb; |
| 421 |
|
| 422 |
$joins = array(); |
| 423 |
$search = WPSC_Functions::get_filter_search_str( $filter ); |
| 424 |
if ( $search ) { |
| 425 |
$joins = array( 'LEFT JOIN ' . $wpdb->users . ' u ON a.user = u.ID' ); |
| 426 |
} |
| 427 |
|
| 428 |
return $joins ? implode( ' ', $joins ) . ' ' : ''; |
| 429 |
} |
| 430 |
|
| 431 |
/** |
| 432 |
* Get where for find method |
| 433 |
* |
| 434 |
* @param array $filter - user filter. |
| 435 |
* @return array |
| 436 |
*/ |
| 437 |
private static function get_where( $filter ) { |
| 438 |
|
| 439 |
$where = array( '1=1' ); |
| 440 |
|
| 441 |
// Load meta filters. |
| 442 |
$meta_query = isset( $filter['meta_query'] ) ? $filter['meta_query'] : array(); |
| 443 |
if ( $meta_query ) { |
| 444 |
$where[] = WPSC_Functions::parse_user_filters( __CLASS__, $meta_query ); |
| 445 |
} |
| 446 |
|
| 447 |
// Search. |
| 448 |
$search = WPSC_Functions::get_filter_search_str( $filter ); |
| 449 |
if ( $search ) { |
| 450 |
$search_query = array( |
| 451 |
'CONVERT(a.name USING utf8) LIKE \'%' . $search . '%\'', |
| 452 |
'CONVERT(u.user_login USING utf8) LIKE \'%' . $search . '%\'', |
| 453 |
'CONVERT(u.user_nicename USING utf8) LIKE \'%' . $search . '%\'', |
| 454 |
'CONVERT(u.user_email USING utf8) LIKE \'%' . $search . '%\'', |
| 455 |
'CONVERT(u.display_name USING utf8) LIKE \'%' . $search . '%\'', |
| 456 |
); |
| 457 |
$where[] = implode( ' OR ', $search_query ); |
| 458 |
} |
| 459 |
|
| 460 |
return 'WHERE (' . implode( ') AND (', $where ) . ') '; |
| 461 |
} |
| 462 |
|
| 463 |
/** |
| 464 |
* Load current class to reference classes |
| 465 |
* |
| 466 |
* @param array $classes - Associative array of class names indexed by its slug. |
| 467 |
* @return array |
| 468 |
*/ |
| 469 |
public static function load_ref_class( $classes ) { |
| 470 |
|
| 471 |
$classes['wpsc_agent'] = array( |
| 472 |
'class' => __CLASS__, |
| 473 |
'save-key' => 'id', |
| 474 |
); |
| 475 |
return $classes; |
| 476 |
} |
| 477 |
|
| 478 |
/** |
| 479 |
* Check whether wp user of given id is an agent or not |
| 480 |
* |
| 481 |
* @param int $user_id - wp user id. |
| 482 |
* @return boolean |
| 483 |
*/ |
| 484 |
public static function get_by_user_id( $user_id ) { |
| 485 |
|
| 486 |
if ( ! $user_id ) { |
| 487 |
return new WPSC_Agent(); |
| 488 |
} |
| 489 |
|
| 490 |
$response = self::find( |
| 491 |
array( |
| 492 |
'meta_query' => array( |
| 493 |
'relation' => 'AND', |
| 494 |
array( |
| 495 |
'slug' => 'user', |
| 496 |
'compare' => '=', |
| 497 |
'val' => $user_id, |
| 498 |
), |
| 499 |
), |
| 500 |
) |
| 501 |
); |
| 502 |
|
| 503 |
return $response['results'] ? $response['results'][0] : new WPSC_Agent(); |
| 504 |
} |
| 505 |
|
| 506 |
/** |
| 507 |
* Get agents by role. |
| 508 |
* |
| 509 |
* @param int $role_id - role id. |
| 510 |
* @return array. |
| 511 |
*/ |
| 512 |
public static function get_by_role( $role_id ) { |
| 513 |
|
| 514 |
$agents = self::find( |
| 515 |
array( |
| 516 |
'items_per_page' => 0, |
| 517 |
'meta_query' => array( |
| 518 |
'relation' => 'AND', |
| 519 |
array( |
| 520 |
'slug' => 'role', |
| 521 |
'compare' => '=', |
| 522 |
'val' => $role_id, |
| 523 |
), |
| 524 |
array( |
| 525 |
'slug' => 'is_active', |
| 526 |
'compare' => '=', |
| 527 |
'val' => 1, |
| 528 |
), |
| 529 |
), |
| 530 |
) |
| 531 |
)['results']; |
| 532 |
|
| 533 |
return $agents; |
| 534 |
} |
| 535 |
|
| 536 |
/** |
| 537 |
* Get an agent by customer |
| 538 |
* |
| 539 |
* @param WPSC_Customer $customer - customer object. |
| 540 |
* @return WPSC_Agent |
| 541 |
*/ |
| 542 |
public static function get_by_customer( $customer ) { |
| 543 |
|
| 544 |
$results = self::find( |
| 545 |
array( |
| 546 |
'meta_query' => array( |
| 547 |
'relation' => 'AND', |
| 548 |
array( |
| 549 |
'slug' => 'customer', |
| 550 |
'compare' => '=', |
| 551 |
'val' => $customer->id, |
| 552 |
), |
| 553 |
array( |
| 554 |
'slug' => 'is_active', |
| 555 |
'compare' => '=', |
| 556 |
'val' => 1, |
| 557 |
), |
| 558 |
), |
| 559 |
) |
| 560 |
)['results']; |
| 561 |
|
| 562 |
return $results ? $results[0] : new WPSC_Agent(); |
| 563 |
} |
| 564 |
|
| 565 |
/** |
| 566 |
* Agent autocomplete callback |
| 567 |
* |
| 568 |
* @param array $filters - autocomplete filter. |
| 569 |
* @return array |
| 570 |
*/ |
| 571 |
public static function agent_autocomplete( $filters ) { |
| 572 |
|
| 573 |
$args = array( |
| 574 |
'search' => $filters['term'], |
| 575 |
'items_per_page' => 25, |
| 576 |
'orderby' => $filters['sort_by'], |
| 577 |
'order' => 'ASC', |
| 578 |
'meta_query' => array( |
| 579 |
'relation' => 'AND', |
| 580 |
array( |
| 581 |
'slug' => 'is_active', |
| 582 |
'compare' => '=', |
| 583 |
'val' => 1, |
| 584 |
), |
| 585 |
), |
| 586 |
); |
| 587 |
|
| 588 |
if ( is_numeric( $filters['isAgentgroup'] ) ) { |
| 589 |
$args['meta_query'][] = array( |
| 590 |
'slug' => 'is_agentgroup', |
| 591 |
'compare' => '=', |
| 592 |
'val' => $filters['isAgentgroup'], |
| 593 |
); |
| 594 |
} |
| 595 |
|
| 596 |
$args = apply_filters( 'wpsc_agent_autocomplete_filters', $args, $filters['filter_by'] ); |
| 597 |
$agents = self::find( $args )['results']; |
| 598 |
|
| 599 |
$response = array(); |
| 600 |
|
| 601 |
if ( ! $filters['isMultiple'] ) { |
| 602 |
$response[] = array( |
| 603 |
'id' => 0, |
| 604 |
'title' => esc_attr__( 'None', 'supportcandy' ), |
| 605 |
); |
| 606 |
} |
| 607 |
|
| 608 |
foreach ( $agents as $agent ) { |
| 609 |
$response[] = array( |
| 610 |
'id' => $agent->id, |
| 611 |
'title' => $agent->name, |
| 612 |
); |
| 613 |
} |
| 614 |
|
| 615 |
return $response; |
| 616 |
} |
| 617 |
|
| 618 |
/** |
| 619 |
* Return whether or not agent has given capability |
| 620 |
* |
| 621 |
* @param string $cap - capability slug. |
| 622 |
* @return boolean |
| 623 |
*/ |
| 624 |
public function has_cap( $cap ) { |
| 625 |
|
| 626 |
$roles = get_option( 'wpsc-agent-roles', array() ); |
| 627 |
if ( ! isset( $roles[ $this->role ] ) ) { |
| 628 |
return false; |
| 629 |
} |
| 630 |
$role = $roles[ $this->role ]; |
| 631 |
return isset( $role['caps'][ $cap ] ) && $role['caps'][ $cap ] ? true : false; |
| 632 |
} |
| 633 |
|
| 634 |
/** |
| 635 |
* Get signature of the agent |
| 636 |
* |
| 637 |
* @return string |
| 638 |
*/ |
| 639 |
public function get_signature() { |
| 640 |
|
| 641 |
$signature = get_user_meta( $this->user->ID, get_current_blog_id() . '_wpsc_email_signature', true ); |
| 642 |
return $signature ? $signature : ''; |
| 643 |
} |
| 644 |
|
| 645 |
/** |
| 646 |
* Set signature for the agent |
| 647 |
* |
| 648 |
* @param string $signature - signature string. |
| 649 |
* @return void |
| 650 |
*/ |
| 651 |
public function set_signature( $signature ) { |
| 652 |
|
| 653 |
update_user_meta( $this->user->ID, get_current_blog_id() . '_wpsc_email_signature', $signature ); |
| 654 |
} |
| 655 |
|
| 656 |
/** |
| 657 |
* Get default filter for the agent |
| 658 |
* |
| 659 |
* @return string |
| 660 |
*/ |
| 661 |
public function get_default_filter() { |
| 662 |
|
| 663 |
$current_user = WPSC_Current_User::$current_user; |
| 664 |
$default_filters = get_option( 'wpsc-atl-default-filters' ); |
| 665 |
$saved_filters = $current_user->get_saved_filters(); |
| 666 |
$agent_view = get_option( 'wpsc-tl-ms-agent-view', array() ); |
| 667 |
|
| 668 |
$default_filter = get_user_meta( $this->user->ID, get_current_blog_id() . '_wpsc_tl_default_filter', true ); |
| 669 |
if ( ! $default_filter ) { |
| 670 |
$this->set_default_filter( $agent_view['default-filter'] ); |
| 671 |
return $agent_view['default-filter']; |
| 672 |
} |
| 673 |
|
| 674 |
$default_flag = preg_match( '/default-(\d*)$/', $default_filter, $default_matches ); |
| 675 |
$saved_flag = preg_match( '/saved-(\d*)$/', $default_filter, $saved_matches ); |
| 676 |
|
| 677 |
if ( |
| 678 |
! ( |
| 679 |
isset( $default_filters[ $default_filter ] ) || |
| 680 |
( $default_flag && isset( $default_filters[ $default_matches[1] ] ) ) || |
| 681 |
( $saved_flag && isset( $saved_filters[ $saved_matches[1] ] ) ) |
| 682 |
) || |
| 683 |
( isset( $default_filters[ $default_filter ] ) && ! $default_filters[ $default_filter ]['is_enable'] ) || |
| 684 |
( $default_flag && isset( $default_filters[ $default_matches[1] ] ) && ! $default_filters[ $default_matches[1] ]['is_enable'] ) |
| 685 |
) { |
| 686 |
$this->set_default_filter( $agent_view['default-filter'] ); |
| 687 |
return $agent_view['default-filter']; |
| 688 |
} |
| 689 |
|
| 690 |
return $default_filter; |
| 691 |
} |
| 692 |
|
| 693 |
/** |
| 694 |
* Set default filter for the agent |
| 695 |
* |
| 696 |
* @param string $filter - filter slug. |
| 697 |
* @return void |
| 698 |
*/ |
| 699 |
public function set_default_filter( $filter ) { |
| 700 |
|
| 701 |
update_user_meta( $this->user->ID, get_current_blog_id() . '_wpsc_tl_default_filter', $filter ); |
| 702 |
} |
| 703 |
|
| 704 |
/** |
| 705 |
* Get default tab for the agent |
| 706 |
* |
| 707 |
* @return string |
| 708 |
*/ |
| 709 |
public function get_default_tab() { |
| 710 |
$tab = get_user_meta( $this->user->ID, get_current_blog_id() . '_wpsc_tl_default_tab', true ); |
| 711 |
return $tab ? $tab : 'ticket-list'; |
| 712 |
} |
| 713 |
|
| 714 |
/** |
| 715 |
* Set default tab for the agent |
| 716 |
* |
| 717 |
* @param string $filter - filter slug. |
| 718 |
* @return void |
| 719 |
*/ |
| 720 |
public function set_default_tab( $filter ) { |
| 721 |
|
| 722 |
update_user_meta( $this->user->ID, get_current_blog_id() . '_wpsc_tl_default_tab', $filter ); |
| 723 |
} |
| 724 |
|
| 725 |
/** |
| 726 |
* Update name of agent if there is change in wp user meta. |
| 727 |
* |
| 728 |
* @param int $user_id - wp user id. |
| 729 |
* @param WP_User $old_user_data - updated user object. |
| 730 |
* @return void |
| 731 |
*/ |
| 732 |
public static function agent_profile_update( $user_id, $old_user_data ) { |
| 733 |
|
| 734 |
$agent = self::get_by_user_id( $user_id ); |
| 735 |
if ( $agent ) { |
| 736 |
$user = get_userdata( $user_id ); |
| 737 |
$agent->name = $user->display_name; |
| 738 |
$agent->save(); |
| 739 |
} |
| 740 |
} |
| 741 |
|
| 742 |
/** |
| 743 |
* Get working hrs of current agent |
| 744 |
* |
| 745 |
* @return array |
| 746 |
*/ |
| 747 |
public function get_working_hrs() { |
| 748 |
|
| 749 |
return WPSC_Working_Hour::get( $this->id ); |
| 750 |
} |
| 751 |
|
| 752 |
/** |
| 753 |
* Get exceptions of current agent |
| 754 |
* |
| 755 |
* @return array |
| 756 |
*/ |
| 757 |
public function get_wh_exceptions() { |
| 758 |
|
| 759 |
return WPSC_Wh_Exception::get( $this->id ); |
| 760 |
} |
| 761 |
|
| 762 |
/** |
| 763 |
* Reset count check |
| 764 |
* |
| 765 |
* @return void |
| 766 |
*/ |
| 767 |
public static function reset_count_check() { |
| 768 |
|
| 769 |
if ( ! wp_next_scheduled( 'wpsc_reset_missing_counts' ) ) { |
| 770 |
wp_schedule_event( |
| 771 |
time(), |
| 772 |
'wpsc_5min', |
| 773 |
'wpsc_reset_missing_counts' |
| 774 |
); |
| 775 |
} |
| 776 |
} |
| 777 |
|
| 778 |
/** |
| 779 |
* Calculate agent workloads |
| 780 |
* |
| 781 |
* @return void |
| 782 |
*/ |
| 783 |
public static function reset_missing_counts() { |
| 784 |
|
| 785 |
$agents = self::find( |
| 786 |
array( |
| 787 |
'items_per_page' => 10, |
| 788 |
'meta_query' => array( |
| 789 |
'relation' => 'AND', |
| 790 |
array( |
| 791 |
'slug' => 'is_active', |
| 792 |
'compare' => '=', |
| 793 |
'val' => 1, |
| 794 |
), |
| 795 |
array( |
| 796 |
'slug' => 'is_agentgroup', |
| 797 |
'compare' => '=', |
| 798 |
'val' => 0, |
| 799 |
), |
| 800 |
array( |
| 801 |
'relation' => 'OR', |
| 802 |
array( |
| 803 |
'slug' => 'workload', |
| 804 |
'compare' => 'IS', |
| 805 |
'val' => null, |
| 806 |
), |
| 807 |
array( |
| 808 |
'slug' => 'unresolved_count', |
| 809 |
'compare' => 'IS', |
| 810 |
'val' => null, |
| 811 |
), |
| 812 |
), |
| 813 |
), |
| 814 |
) |
| 815 |
)['results']; |
| 816 |
|
| 817 |
foreach ( $agents as $agent ) { |
| 818 |
$agent->reset_unresolved_count(); |
| 819 |
$agent->reset_workload(); |
| 820 |
} |
| 821 |
} |
| 822 |
|
| 823 |
/** |
| 824 |
* Reset unresolved count for the agent |
| 825 |
*/ |
| 826 |
public function reset_unresolved_count() { |
| 827 |
|
| 828 |
// tickets filter. |
| 829 |
$filters = array( 'items_per_page' => 1 ); |
| 830 |
|
| 831 |
// system query. |
| 832 |
$system_query = array( |
| 833 |
'relation' => 'OR', |
| 834 |
array( |
| 835 |
'slug' => 'customer', |
| 836 |
'compare' => '=', |
| 837 |
'val' => $this->customer->id, |
| 838 |
), |
| 839 |
); |
| 840 |
if ( $this->has_cap( 'view-assigned-me' ) ) { |
| 841 |
$system_query[] = array( |
| 842 |
'slug' => 'assigned_agent', |
| 843 |
'compare' => '=', |
| 844 |
'val' => $this->id, |
| 845 |
); |
| 846 |
} |
| 847 |
if ( $this->has_cap( 'view-unassigned' ) ) { |
| 848 |
$system_query[] = array( |
| 849 |
'slug' => 'assigned_agent', |
| 850 |
'compare' => '=', |
| 851 |
'val' => '', |
| 852 |
); |
| 853 |
} |
| 854 |
if ( $this->has_cap( 'view-assigned-others' ) ) { |
| 855 |
$system_query[] = array( |
| 856 |
'slug' => 'assigned_agent', |
| 857 |
'compare' => 'NOT IN', |
| 858 |
'val' => array( $this->id, '' ), |
| 859 |
); |
| 860 |
} |
| 861 |
$filters['system_query'] = apply_filters( 'wpsc_reset_agent_unresolved_system_query', $system_query, $this ); |
| 862 |
|
| 863 |
// meta query. |
| 864 |
$more_settings = get_option( 'wpsc-tl-ms-agent-view' ); |
| 865 |
$filters['meta_query'] = array( |
| 866 |
'relation' => 'OR', |
| 867 |
array( |
| 868 |
'slug' => 'status', |
| 869 |
'compare' => 'IN', |
| 870 |
'val' => $more_settings['unresolved-ticket-statuses'], |
| 871 |
), |
| 872 |
); |
| 873 |
|
| 874 |
// get tickets. |
| 875 |
$response = WPSC_Ticket::find( $filters ); |
| 876 |
|
| 877 |
// save unresolved count. |
| 878 |
$this->unresolved_count = $response['total_items']; |
| 879 |
$this->save(); |
| 880 |
} |
| 881 |
|
| 882 |
/** |
| 883 |
* Reset workload count for the agent |
| 884 |
*/ |
| 885 |
public function reset_workload() { |
| 886 |
|
| 887 |
if ( $this->is_agentgroup ) { |
| 888 |
return; |
| 889 |
} |
| 890 |
|
| 891 |
$more_settings = get_option( 'wpsc-tl-ms-agent-view' ); |
| 892 |
$response = WPSC_Ticket::find( |
| 893 |
array( |
| 894 |
'items_per_page' => 1, |
| 895 |
'meta_query' => array( |
| 896 |
'relation' => 'AND', |
| 897 |
array( |
| 898 |
'slug' => 'status', |
| 899 |
'compare' => 'IN', |
| 900 |
'val' => $more_settings['unresolved-ticket-statuses'], |
| 901 |
), |
| 902 |
array( |
| 903 |
'slug' => 'assigned_agent', |
| 904 |
'compare' => '=', |
| 905 |
'val' => $this->id, |
| 906 |
), |
| 907 |
), |
| 908 |
) |
| 909 |
); |
| 910 |
|
| 911 |
// save workload. |
| 912 |
$this->workload = $response['total_items']; |
| 913 |
$this->save(); |
| 914 |
} |
| 915 |
|
| 916 |
/** |
| 917 |
* Reset unresolved count and workload after create new ticket. |
| 918 |
* |
| 919 |
* @param WPSC_Ticket $ticket - ticket object. |
| 920 |
* @return void |
| 921 |
*/ |
| 922 |
public static function create_new_ticket( $ticket ) { |
| 923 |
|
| 924 |
// reset workload for applicable agents. |
| 925 |
foreach ( $ticket->assigned_agent as $agent ) { |
| 926 |
$agent->reset_workload(); |
| 927 |
} |
| 928 |
|
| 929 |
// reset unresolved count for applicable agents. |
| 930 |
$agents = $ticket->get_current_read_permission_agents(); |
| 931 |
foreach ( $agents as $agent ) { |
| 932 |
$agent->reset_unresolved_count(); |
| 933 |
} |
| 934 |
} |
| 935 |
|
| 936 |
|
| 937 |
/** |
| 938 |
* Reset unresolved count and workload after change status. |
| 939 |
* |
| 940 |
* @param WPSC_Ticket $ticket - ticket object. |
| 941 |
* @param int $prev - previous value. |
| 942 |
* @param int $new - new value. |
| 943 |
* @param int $customer_id - customer object id who made this change. |
| 944 |
* @return void |
| 945 |
*/ |
| 946 |
public static function change_status( $ticket, $prev, $new, $customer_id ) { |
| 947 |
|
| 948 |
// reset workload for applicable agents. |
| 949 |
foreach ( $ticket->assigned_agent as $agent ) { |
| 950 |
$agent->reset_workload(); |
| 951 |
} |
| 952 |
|
| 953 |
// reset unresolved for applicable agents. |
| 954 |
$agents = $ticket->get_current_read_permission_agents(); |
| 955 |
foreach ( $agents as $agent ) { |
| 956 |
$agent->reset_unresolved_count(); |
| 957 |
} |
| 958 |
} |
| 959 |
|
| 960 |
/** |
| 961 |
* Reset unresolved count and workload after change assignee |
| 962 |
* |
| 963 |
* @param WPSC_Ticket $ticket - ticket object. |
| 964 |
* @param int $prev - previous value. |
| 965 |
* @param int $new - new value. |
| 966 |
* @param int $customer_id - customer object id who made this change. |
| 967 |
* @return void |
| 968 |
*/ |
| 969 |
public static function change_assignee( $ticket, $prev, $new, $customer_id ) { |
| 970 |
|
| 971 |
// reset workload for applicable agents. |
| 972 |
$agents = array_merge( $prev, $new ); |
| 973 |
$temp_agents = array(); |
| 974 |
foreach ( $agents as $agent ) { |
| 975 |
if ( ! isset( $temp_agents[ $agent->id ] ) ) { |
| 976 |
$temp_agents[ $agent->id ] = $agent; |
| 977 |
} |
| 978 |
} |
| 979 |
foreach ( $temp_agents as $agent ) { |
| 980 |
$agent->reset_workload(); |
| 981 |
} |
| 982 |
|
| 983 |
// reset unresolved for applicable agents. |
| 984 |
$agents = $ticket->get_current_read_permission_agents(); |
| 985 |
$agents = array_merge( $agents, $ticket->get_prev_read_permission_agents( $prev ) ); |
| 986 |
$temp_agents = array(); |
| 987 |
foreach ( $agents as $agent ) { |
| 988 |
if ( ! isset( $temp_agents[ $agent->id ] ) ) { |
| 989 |
$temp_agents[ $agent->id ] = $agent; |
| 990 |
} |
| 991 |
} |
| 992 |
foreach ( $temp_agents as $agent ) { |
| 993 |
$agent->reset_unresolved_count(); |
| 994 |
} |
| 995 |
} |
| 996 |
|
| 997 |
/** |
| 998 |
* Reset unresolved count and workload after change raised by |
| 999 |
* |
| 1000 |
* @param WPSC_Ticket $ticket - ticket object. |
| 1001 |
* @param int $prev - previous value. |
| 1002 |
* @param int $new - new value. |
| 1003 |
* @param int $customer_id - customer object id who made this change. |
| 1004 |
* @return void |
| 1005 |
*/ |
| 1006 |
public static function change_raised_by( $ticket, $prev, $new, $customer_id ) { |
| 1007 |
|
| 1008 |
$agents = array(); |
| 1009 |
|
| 1010 |
$prev_user = $prev->user; |
| 1011 |
if ( $prev_user ) { |
| 1012 |
$prev_agent = self::get_by_user_id( $prev_user->ID ); |
| 1013 |
if ( $prev_agent->id && $prev_agent->is_active ) { |
| 1014 |
$agents[] = $prev_agent; |
| 1015 |
} |
| 1016 |
} |
| 1017 |
|
| 1018 |
$new_user = $new->user; |
| 1019 |
if ( $new_user ) { |
| 1020 |
$new_agent = self::get_by_user_id( $new_user->ID ); |
| 1021 |
if ( $new_agent->id && $new_agent->is_active ) { |
| 1022 |
$agents[] = $new_agent; |
| 1023 |
} |
| 1024 |
} |
| 1025 |
|
| 1026 |
if ( $agents ) { |
| 1027 |
foreach ( $agents as $agent ) { |
| 1028 |
$agent->reset_unresolved_count(); |
| 1029 |
} |
| 1030 |
} |
| 1031 |
} |
| 1032 |
|
| 1033 |
/** |
| 1034 |
* Reset unresolved count and workload after archive/restore/delete ticket |
| 1035 |
* |
| 1036 |
* @param WPSC_Ticket $ticket - ticket object. |
| 1037 |
* @return void |
| 1038 |
*/ |
| 1039 |
public static function reset_agent_unresolved_count( $ticket ) { |
| 1040 |
|
| 1041 |
$tl_advanced = get_option( 'wpsc-tl-ms-advanced' ); |
| 1042 |
if ( in_array( $ticket->status->id, $tl_advanced['closed-ticket-statuses'] ) ) { |
| 1043 |
return; |
| 1044 |
} |
| 1045 |
|
| 1046 |
// reset workload for applicable agents. |
| 1047 |
foreach ( $ticket->assigned_agent as $agent ) { |
| 1048 |
if ( ! $agent->is_active ) { |
| 1049 |
continue; |
| 1050 |
} |
| 1051 |
$agent->reset_workload(); |
| 1052 |
} |
| 1053 |
|
| 1054 |
// reset unresolved for applicable agents. |
| 1055 |
$agents = $ticket->get_current_read_permission_agents(); |
| 1056 |
foreach ( $agents as $agent ) { |
| 1057 |
if ( ! $agent->is_active ) { |
| 1058 |
continue; |
| 1059 |
} |
| 1060 |
$agent->reset_unresolved_count(); |
| 1061 |
} |
| 1062 |
} |
| 1063 |
|
| 1064 |
/** |
| 1065 |
* Get editor of the agent |
| 1066 |
* |
| 1067 |
* @return string |
| 1068 |
*/ |
| 1069 |
public function get_signature_editor() { |
| 1070 |
|
| 1071 |
return get_user_meta( $this->user->ID, get_current_blog_id() . '-wpsc_agent_signature_editor', true ); |
| 1072 |
} |
| 1073 |
|
| 1074 |
/** |
| 1075 |
* Set editor for current user |
| 1076 |
* |
| 1077 |
* @param string $editor - text/html editor for signature. |
| 1078 |
* @return void |
| 1079 |
*/ |
| 1080 |
public function set_signature_editor( $editor ) { |
| 1081 |
|
| 1082 |
update_user_meta( $this->user->ID, get_current_blog_id() . '-wpsc_agent_signature_editor', $editor ); |
| 1083 |
} |
| 1084 |
|
| 1085 |
/** |
| 1086 |
* Agent autocomplete for admin access only |
| 1087 |
*/ |
| 1088 |
public static function agent_autocomplete_admin_access() { |
| 1089 |
|
| 1090 |
if ( check_ajax_referer( 'wpsc_agent_autocomplete_admin_access', '_ajax_nonce', false ) !== 1 ) { |
| 1091 |
wp_send_json_error( 'Unauthorised request!', 401 ); |
| 1092 |
} |
| 1093 |
|
| 1094 |
if ( ! WPSC_Functions::is_site_admin() ) { |
| 1095 |
wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 ); |
| 1096 |
} |
| 1097 |
|
| 1098 |
$filters = array(); |
| 1099 |
|
| 1100 |
$filters['term'] = isset( $_GET['q'] ) ? sanitize_text_field( wp_unslash( $_GET['q'] ) ) : ''; |
| 1101 |
$filters['filter_by'] = isset( $_GET['filter_by'] ) ? sanitize_text_field( wp_unslash( $_GET['filter_by'] ) ) : 'all'; |
| 1102 |
$filters['sort_by'] = isset( $_GET['sort_by'] ) ? sanitize_text_field( wp_unslash( $_GET['sort_by'] ) ) : 'name'; |
| 1103 |
$filters['isMultiple'] = isset( $_GET['isMultiple'] ) ? intval( wp_unslash( $_GET['isMultiple'] ) ) : 0; |
| 1104 |
|
| 1105 |
$filters['isAgentgroup'] = 0; |
| 1106 |
if ( class_exists( 'WPSC_Agentgroups' ) ) { |
| 1107 |
$filters['isAgentgroup'] = isset( $_GET['isAgentgroup'] ) ? intval( $_GET['isAgentgroup'] ) : null; |
| 1108 |
} |
| 1109 |
|
| 1110 |
$response = self::agent_autocomplete( $filters ); |
| 1111 |
wp_send_json( $response ); |
| 1112 |
} |
| 1113 |
|
| 1114 |
/** |
| 1115 |
* Update unresolved count after agent role capabilities are updated |
| 1116 |
* |
| 1117 |
* @param integer $role_id - agent role id. |
| 1118 |
* @return void |
| 1119 |
*/ |
| 1120 |
public static function agent_role_update( $role_id ) { |
| 1121 |
|
| 1122 |
if ( ! WPSC_Functions::is_site_admin() ) { |
| 1123 |
wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 ); |
| 1124 |
} |
| 1125 |
|
| 1126 |
$args = array( |
| 1127 |
'meta_query' => array( |
| 1128 |
'relation' => 'AND', |
| 1129 |
array( |
| 1130 |
'slug' => 'role', |
| 1131 |
'compare' => '=', |
| 1132 |
'val' => $role_id, |
| 1133 |
), |
| 1134 |
array( |
| 1135 |
'slug' => 'is_active', |
| 1136 |
'compare' => '=', |
| 1137 |
'val' => 1, |
| 1138 |
), |
| 1139 |
), |
| 1140 |
); |
| 1141 |
$agents = self::find( $args )['results']; |
| 1142 |
|
| 1143 |
foreach ( $agents as $agent ) { |
| 1144 |
|
| 1145 |
$agent->reset_unresolved_count(); |
| 1146 |
} |
| 1147 |
} |
| 1148 |
} |
| 1149 |
endif; |
| 1150 |
|
| 1151 |
WPSC_Agent::init(); |
| 1152 |
|
