supportcandy / includes / custom-field-types / class-wpsc-df-status.php

class-wpsc-df-status.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.4.4, at includes/custom-field-types/class-wpsc-df-status.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_DF_Status' ) ) :
7
8	final class WPSC_DF_Status {
9
10	/**
11	* Slug for this custom field type
12	*
13	* @var string
14	*/
15	public static $slug = 'df_status';
16
17	/**
18	* Set whether this custom field type is of type date
19	*
20	* @var boolean
21	*/
22	public static $is_date = false;
23
24	/**
25	* Set whether this custom field type has applicable to date range
26	*
27	* @var boolean
28	*/
29	public static $has_date_range = false;
30
31	/**
32	* Set whether this custom field type has multiple values
33	*
34	* @var boolean
35	*/
36	public static $has_multiple_val = false;
37
38	/**
39	* Data type for column created in tickets table
40	*
41	* @var string
42	*/
43	public static $data_type = 'INT NOT NULL';
44
45	/**
46	* Set whether this custom field type has reference to other class
47	*
48	* @var boolean
49	*/
50	public static $has_ref = true;
51
52	/**
53	* Reference class for this custom field type so that its value(s) return with object or array of objects automatically. Empty string indicate no reference.
54	*
55	* @var string
56	*/
57	public static $ref_class = 'wpsc_status';
58
59	/**
60	* Set whether this custom field field type is system default (no fields can be created from it).
61	*
62	* @var boolean
63	*/
64	public static $is_default = true;
65
66	/**
67	* Set whether this field type has extra information that can be used in ticket form, edit custom fields, etc.
68	*
69	* @var boolean
70	*/
71	public static $has_extra_info = true;
72
73	/**
74	* Set whether this custom field type can accept personal info.
75	*
76	* @var boolean
77	*/
78	public static $has_personal_info = false;
79
80	/**
81	* Set whether fields created from this custom field type is allowed in create ticket form
82	*
83	* @var boolean
84	*/
85	public static $is_ctf = false;
86
87	/**
88	* Set whether fields created from this custom field type is allowed in ticket list
89	*
90	* @var boolean
91	*/
92	public static $is_list = true;
93
94	/**
95	* Set whether fields created from this custom field type is allowed in ticket filter
96	*
97	* @var boolean
98	*/
99	public static $is_filter = true;
100
101	/**
102	* Set whether fields created from this custom field type can be given character limits
103	*
104	* @var boolean
105	*/
106	public static $has_char_limit = false;
107
108	/**
109	* Set whether fields created from this custom field type has custom options set in options table
110	*
111	* @var boolean
112	*/
113	public static $has_options = false;
114
115	/**
116	* Set whether fields created from this custom field type can be available for ticket list sorting
117	*
118	* @var boolean
119	*/
120	public static $is_sort = true;
121
122	/**
123	* Set whether fields created from this custom field type can be auto-filled
124	*
125	* @var boolean
126	*/
127	public static $is_auto_fill = false;
128
129	/**
130	* Set whether fields created from this custom field type can have placeholder
131	*
132	* @var boolean
133	*/
134	public static $is_placeholder = false;
135
136	/**
137	* Set whether fields created from this custom field type is applicable for visibility conditions in create ticket form
138	*
139	* @var boolean
140	*/
141	public static $is_visibility_conditions = false;
142
143	/**
144	* Set whether fields created from this custom field type is applicable for macros
145	*
146	* @var boolean
147	*/
148	public static $has_macro = true;
149
150	/**
151	* Set whether fields of this custom field type is applicalbe for search on ticket list page.
152	*
153	* @var boolean
154	*/
155	public static $is_search = false;
156
157	/**
158	* Initialize the class
159	*
160	* @return void
161	*/
162	public static function init() {
163
164	// Get object of this class.
165	add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) );
166
167	// ticket form.
168	add_filter( 'wpsc_create_ticket_data', array( __CLASS__, 'set_create_ticket_data' ), 10, 3 );
169
170	// create ticket data for rest api.
171	add_filter( 'wpsc_rest_create_ticket', array( __CLASS__, 'set_rest_ticket_data' ), 10, 3 );
172
173	// Ticket model.
174	add_filter( 'wpsc_ticket_joins', array( __CLASS__, 'ticket_join' ), 10, 2 );
175	add_filter( 'wpsc_archive_ticket_joins', array( __CLASS__, 'ticket_join' ), 10, 2 );
176
177	// Individual ticket.
178	add_action( 'wp_ajax_wpsc_it_close_ticket', array( __CLASS__, 'it_close_ticket' ) );
179	add_action( 'wp_ajax_nopriv_wpsc_it_close_ticket', array( __CLASS__, 'it_close_ticket' ) );
180	}
181
182	/**
183	* Load current class to reference classes
184	*
185	* @param array $classes - Associative array of class names indexed by its slug.
186	* @return array
187	*/
188	public static function load_ref_class( $classes ) {
189
190	$classes[ self::$slug ] = array(
191	'class' => __CLASS__,
192	'save-key' => 'id',
193	);
194	return $classes;
195	}
196
197	/**
198	* Print operators for ticket form filter
199	*
200	* @param WPSC_Custom_Field $cf - custom field object.
201	* @param array $filter - Existing filters (if any).
202	* @return void
203	*/
204	public static function get_operators( $cf, $filter = array() ) {
205	?>
206
207	<div class="item conditional">
208	<select class="operator" onchange="wpsc_tc_get_operand(this, '<?php echo esc_attr( $cf->slug ); ?>', '<?php echo esc_attr( wp_create_nonce( 'wpsc_tc_get_operand' ) ); ?>');">
209	<option value=""><?php esc_attr_e( 'Compare As', 'supportcandy' ); ?></option>
210	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], '=' ); ?> value="="><?php esc_attr_e( 'Equals', 'supportcandy' ); ?></option>
211	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'IN' ); ?> value="IN"><?php esc_attr_e( 'Matches', 'supportcandy' ); ?></option>
212	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'NOT IN' ); ?> value="NOT IN"><?php esc_attr_e( 'Not Matches', 'supportcandy' ); ?></option>
213	</select>
214	</div>
215	<?php
216	}
217
218	/**
219	* Check condition for this type
220	*
221	* @param array $condition - condition data.
222	* @param WPSC_Custom_Field $cf - custom field object.
223	* @param mixed $status - value to compare.
224	* @return boolean
225	*/
226	public static function is_valid( $condition, $cf, $status ) {
227
228	$response = false;
229	switch ( $condition['operator'] ) {
230
231	case '=':
232	$response = $condition['operand_val_1'] == $status ? true : false;
233	break;
234
235	case 'IN':
236	$response = in_array( $status, $condition['operand_val_1'] ) ? true : false;
237	break;
238
239	case 'NOT IN':
240	$response = ! in_array( $status, $condition['operand_val_1'] ) ? true : false;
241	break;
242	}
243	return $response;
244	}
245
246	/**
247	* Print operators for ticket form filter
248	*
249	* @param string $operator - condition operator on which operands should be returned.
250	* @param WPSC_Custom_Field $cf - custom field object.
251	* @param array $filter - Exising functions (if any).
252	* @return void
253	*/
254	public static function get_operands( $operator, $cf, $filter = array() ) {
255
256	$is_multiple = $operator !== '=' ? true : false;
257	$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
258	$unique_id = uniqid( 'wpsc_' );
259	?>
260	<div class="item conditional operand single">
261	<select class="operand_val_1 <?php echo esc_attr( $unique_id ); ?>" <?php echo $is_multiple ? 'multiple' : ''; ?>>
262	<?php
263	foreach ( $statuses as $status ) {
264	$selected = '';
265	if ( isset( $filter['operand_val_1'] ) && ( ( $is_multiple && in_array( $status->id, $filter['operand_val_1'] ) ) \|\| ( ! $is_multiple && $status->id == $filter['operand_val_1'] ) ) ) {
266	$selected = 'selected="selected"';
267	}
268	?>
269	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $status->id ); ?>"><?php echo esc_attr( $status->name ); ?></option>
270	<?php
271	}
272	?>
273	</select>
274	</div>
275	<script>jQuery('.operand_val_1.<?php echo esc_attr( $unique_id ); ?>').selectWoo();</script>
276	<?php
277	}
278
279	/**
280	* Parse filter and return sql query to be merged in ticket model query builder
281	*
282	* @param WPSC_Custom_Field $cf - custom field of this type.
283	* @param mixed $compare - comparison operator.
284	* @param mixed $val - value to compare.
285	* @return string
286	*/
287	public static function parse_filter( $cf, $compare, $val ) {
288
289	$str = '';
290
291	switch ( $compare ) {
292
293	case '=':
294	$str = 't.' . $cf->slug . '=\'' . esc_sql( $val ) . '\'';
295	break;
296
297	case 'IN':
298	$str = 't.' . $cf->slug . ' IN(\'' . implode( '\', \'', esc_sql( $val ) ) . '\')';
299	break;
300
301	case 'NOT IN':
302	$str = 't.' . $cf->slug . ' NOT IN(\'' . implode( '\', \'', esc_sql( $val ) ) . '\')';
303	break;
304
305	default:
306	$str = '1=1';
307	}
308
309	return $str;
310	}
311
312	/**
313	* Check ticket condition
314	*
315	* @param array $condition - array with condition data.
316	* @param WPSC_Custom_Field $cf - custom field object.
317	* @param WPSC_Ticket $ticket - ticket object.
318	* @return boolean
319	*/
320	public static function is_valid_ticket_condition( $condition, $cf, $ticket ) {
321
322	if ( ! is_object( $ticket->{$cf->slug} ) ) {
323	return false;
324	}
325
326	$flag = true;
327
328	switch ( $condition['operator'] ) {
329
330	case '=':
331	$flag = $ticket->{$cf->slug}->id == $condition['operand_val_1'] ? true : false;
332	break;
333
334	case 'IN':
335	$flag = in_array( $ticket->{$cf->slug}->id, $condition['operand_val_1'] );
336	break;
337
338	case 'NOT IN':
339	$flag = ! in_array( $ticket->{$cf->slug}->id, $condition['operand_val_1'] );
340	break;
341
342	default:
343	$flag = true;
344	}
345
346	return $flag;
347	}
348
349	/**
350	* Return default value for custom field of this type
351	*
352	* @param WPSC_Custom_Field $cf - custom field object.
353	* @return mixed
354	*/
355	public static function get_default_value( $cf ) {
356
357	return $cf->default_value[0];
358	}
359
360	/**
361	* Check and return custom field value for new ticket to be created.
362	* This function is used by filter for set create ticket form and called directly by my-profile for each applicable custom fields.
363	* Ignore phpcs nonce issue as we already checked where it is called from.
364	*
365	* @param array $data - Array of values to to stored in ticket in an insert function.
366	* @param array $custom_fields - Array containing all applicable custom fields indexed by unique custom field types.
367	* @param boolean $is_my_profile - Whether it or not it is created from my-profile. This function is used by create ticket as well as my-profile. Due to customer fields handling is done same way, this flag gives apportunity to identify where it being called.
368	* @return array
369	*/
370	public static function set_create_ticket_data( $data, $custom_fields, $is_my_profile ) {
371
372	$data['status'] = self::get_default_value( $custom_fields[ self::$slug ][0] );
373	return $data;
374	}
375
376	/**
377	* Set create ticket data for rest api request
378	*
379	* @param array $data - create ticket data array.
380	* @param WP_REST_Request $request - rest request object.
381	* @param array $custom_fields - custom field objects indexed by unique custom field types.
382	* @return array
383	*/
384	public static function set_rest_ticket_data( $data, $request, $custom_fields ) {
385
386	$cf = WPSC_Custom_Field::get_cf_by_slug( 'status' );
387	$data['status'] = self::get_default_value( $cf );
388	return $data;
389	}
390
391	/**
392	* Add SQL joins to ticket model for this field type
393	*
394	* @param array $joins - array of join string that can be imploded later.
395	* @param array $filter - user filter.
396	* @return array
397	*/
398	public static function ticket_join( $joins, $filter ) {
399
400	global $wpdb;
401	if ( $filter['orderby_slug'] == 'status' ) {
402	$joins[] = 'LEFT JOIN ' . $wpdb->prefix . 'psmsc_statuses st ON t.status = st.id';
403	}
404	return $joins;
405	}
406
407	/**
408	* Return val field for meta query of this type of custom field
409	*
410	* @param array $condition - condition data.
411	* @return mixed
412	*/
413	public static function get_meta_value( $condition ) {
414
415	$operator = $condition['operator'];
416	switch ( $operator ) {
417
418	case '=':
419	case 'IN':
420	case 'NOT IN':
421	return $condition['operand_val_1'];
422	}
423	return false;
424	}
425
426	/**
427	* Close ticket
428	*
429	* @return void
430	*/
431	public static function it_close_ticket() {
432
433	if ( check_ajax_referer( 'wpsc_it_close_ticket', '_ajax_nonce', false ) != 1 ) {
434	wp_send_json_error( 'Unauthorized request!', 401 );
435	}
436
437	WPSC_Individual_Ticket::load_current_ticket();
438	$current_user = WPSC_Current_User::$current_user;
439	$ticket = WPSC_Individual_Ticket::$ticket;
440
441	if ( ! $ticket->is_active ) {
442	wp_send_json_error( 'Unauthorized!', 401 );
443	}
444
445	$gs = get_option( 'wpsc-gs-general' );
446	$tl_advanced = get_option( 'wpsc-tl-ms-advanced' );
447
448	$close_flag = false;
449	if (
450	( $current_user->customer->id == $ticket->customer->id && in_array( 'customer', $gs['allow-close-ticket'] ) ) \|\|
451	( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) && in_array( $current_user->agent->role, $gs['allow-close-ticket'] ) )
452	) {
453	$close_flag = true;
454	}
455
456	$close_flag = apply_filters( 'wpsc_it_action_close_flag', $close_flag, $ticket );
457
458	if ( ! (
459	$close_flag &&
460	! (
461	$ticket->status->id == $gs['close-ticket-status'] \|\|
462	in_array( $ticket->status->id, $tl_advanced['closed-ticket-statuses'] )
463	)
464	) ) {
465	wp_send_json_error( 'Unauthorized!', 401 );
466	}
467
468	WPSC_Individual_Ticket::change_status( $ticket->status->id, $gs['close-ticket-status'], $current_user->customer->id );
469	wp_die();
470	}
471
472	/**
473	* Return data for this custom field while creating duplicate ticket
474	*
475	* @param WPSC_Custom_Field $cf - custom field object.
476	* @param WPSC_Ticket $ticket - ticket object.
477	* @return mixed
478	*/
479	public static function get_duplicate_ticket_data( $cf, $ticket ) {
480
481	return $cf->default_value[0];
482	}
483
484	/**
485	* Print generic input field for this type.
486	*
487	* @param WPSC_Custom_Field $cf - custom field object.
488	* @param WPSC_Status $value - optional. Input field will be printed with given value.
489	* @return void
490	*/
491	public static function print_cf_input( $cf, $value ) {
492
493	if ( ! is_object( $value ) ) {
494
495	$status = $value ? new WPSC_Status( $value ) : 0;
496	if ( $status && $status->id ) {
497	$value = $status;
498	}
499	}
500
501	$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
502	$unique_id = uniqid( 'wpsc_' );
503	?>
504	<div class="wpsc-tff wpsc-sm-12 wpsc-md-12 wpsc-lg-12 wpsc-visible wpsc-xs-12" data-cft="<?php echo esc_attr( self::$slug ); ?>">
505	<div class="wpsc-tff-label">
506	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
507	</div>
508	<?php
509	$extra_info = stripslashes( $cf->extra_info );
510	if ( $extra_info ) :
511	?>
512	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
513	<?php
514	endif
515	?>
516	<select class="<?php echo esc_attr( $unique_id ); ?>" name="<?php echo esc_attr( $cf->slug ); ?>">
517	<option value=""></option>
518	<?php
519	foreach ( $statuses as $status ) {
520	?>
521	<option <?php $value && selected( $status->id, $value->id ); ?> value="<?php echo esc_attr( $status->id ); ?>"><?php echo esc_attr( $status->name ); ?></option>
522	<?php
523	}
524	?>
525	</select>
526	<script>
527	jQuery('select.<?php echo esc_attr( $unique_id ); ?>').selectWoo({
528	allowClear: true,
529	placeholder: "<?php echo esc_attr( $cf->placeholder_text ); ?>"
530	});
531	</script>
532	</div>
533	<?php
534	}
535
536	/**
537	* Get value for generic field from post.
538	* Ignore phpcs nonce issue as we already checked where it is called from.
539	*
540	* @param WPSC_Custom_Field $cf - custom field object.
541	* @return string
542	*/
543	public static function get_cf_input_val( $cf ) {
544
545	$value = isset( $_POST[ $cf->slug ] ) ? intval( $_POST[ $cf->slug ] ) : 0; // phpcs:ignore
546	$status = $value ? new WPSC_Status( $value ) : 0;
547	return $status && $status->id ? $value : '';
548	}
549
550	/**
551	* Print edit custom field properties
552	*
553	* @param WPSC_Custom_Fields $cf - custom field object.
554	* @param string $field_class - class name of field category.
555	* @return void
556	*/
557	public static function get_edit_custom_field_properties( $cf, $field_class ) {
558
559	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) :
560	?>
561	<div data-type="textfield" data-required="false" class="wpsc-input-group extra-info">
562	<div class="label-container">
563	<label for=""><?php esc_attr_e( 'Extra info', 'supportcandy' ); ?></label>
564	</div>
565	<input name="extra_info" type="text" value="<?php echo esc_attr( $cf->extra_info ); ?>" autocomplete="off" />
566	</div>
567	<?php
568	endif;
569
570	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) :
571	$default_val = $cf->default_value ? $cf->default_value[0] : '';
572	?>
573	<div data-type="single-select" data-required="false" class="wpsc-input-group default_value">
574	<div class="label-container">
575	<label for="">
576	<?php esc_attr_e( 'Default value', 'supportcandy' ); ?>
577	<span class="required-char">*</span>
578	</label>
579	</div>
580	<select id="wpsc-default-ts" name="default_value">
581	<?php
582	$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
583	foreach ( $statuses as $status ) :
584	?>
585	<option <?php selected( $status->id, $default_val ); ?> value="<?php echo esc_attr( $status->id ); ?>"><?php echo esc_attr( $status->name ); ?></option>
586	<?php
587	endforeach;
588	?>
589	</select>
590	<script>
591	jQuery('#wpsc-default-ts').selectWoo({
592	allowClear: true,
593	placeholder: ""
594	});
595	</script>
596	</div>
597	<?php
598	endif;
599
600	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) :
601	?>
602	<div data-type="number" data-required="false" class="wpsc-input-group tl_width">
603	<div class="label-container">
604	<label for="">
605	<?php esc_attr_e( 'Ticket list width (pixels)', 'supportcandy' ); ?>
606	</label>
607	</div>
608	<input type="number" name="tl_width" value="<?php echo intval( $cf->tl_width ); ?>" autocomplete="off">
609	</div>
610	<?php
611	endif;
612	}
613
614	/**
615	* Set custom field properties. Can be used by add/edit custom field.
616	* Ignore phpcs nonce issue as we already checked where it is called from.
617	*
618	* @param WPSC_Custom_Field $cf - custom field object.
619	* @param string $field_class - class of field category.
620	* @return void
621	*/
622	public static function set_cf_properties( $cf, $field_class ) {
623
624	// extra info.
625	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) {
626	$cf->extra_info = isset( $_POST['extra_info'] ) ? sanitize_text_field( wp_unslash( $_POST['extra_info'] ) ) : ''; // phpcs:ignore
627	}
628
629	// default value.
630	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) {
631	$default_value = isset( $_POST['default_value'] ) ? intval( $_POST['default_value'] ) : 0; // phpcs:ignore
632	if ( $default_value ) {
633	$cf->default_value = array( $default_value );
634	}
635	}
636
637	// tl_width!
638	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) {
639	$tl_width = isset( $_POST['tl_width'] ) ? intval( $_POST['tl_width'] ) : 0; // phpcs:ignore
640	$cf->tl_width = $tl_width ? $tl_width : 100;
641	}
642
643	// save!
644	$cf->save();
645	}
646
647	/**
648	* Return orderby string
649	*
650	* @param WPSC_Custom_Field $cf - custom field object.
651	* @return string
652	*/
653	public static function get_orderby_string( $cf ) {
654
655	$statuses = implode(
656	',',
657	array_map(
658	fn( $status ) => $status->id,
659	WPSC_Status::find( array( 'items_per_page' => 0 ) )['results']
660	)
661	);
662	return 'FIELD( t.status, ' . $statuses . ' )';
663	}
664
665	/**
666	* Returns printable ticket value for custom field. Can be used in export tickets, replace macros etc.
667	*
668	* @param WPSC_Custom_Field $cf - custom field object.
669	* @param WPSC_Ticket $ticket - ticket object.
670	* @param string $module - module name.
671	* @return string
672	*/
673	public static function get_ticket_field_val( $cf, $ticket, $module = '' ) {
674
675	return apply_filters( 'wpsc_ticket_field_val_status', $ticket->status->name, $cf, $ticket, $module );
676	}
677
678	/**
679	* Print ticket value for given custom field on ticket list
680	*
681	* @param WPSC_Custom_Field $cf - custom field object.
682	* @param WPSC_Ticket $ticket - ticket object.
683	* @return void
684	*/
685	public static function print_tl_ticket_field_val( $cf, $ticket ) {
686
687	$status = $ticket->status;
688	?>
689	<div class="wpsc-tag" style="background-color: <?php echo esc_attr( $status->bg_color ); ?>; color:<?php echo esc_attr( $status->color ); ?>;"><?php echo esc_attr( $status->name ); ?></div>
690	<?php
691	}
692
693	/**
694	* Print ticket value for given custom field on widget
695	*
696	* @param WPSC_Custom_Field $cf - custom field object.
697	* @param WPSC_Ticket $ticket - ticket object.
698	* @return void
699	*/
700	public static function print_widget_ticket_field_val( $cf, $ticket ) {
701
702	self::print_tl_ticket_field_val( $cf, $ticket );
703	}
704
705	/**
706	* Print given value for custom field
707	*
708	* @param WPSC_Custom_Field $cf - custom field object.
709	* @param mixed $val - value to convert and print.
710	* @return void
711	*/
712	public static function print_val( $cf, $val ) {
713
714	$status = is_object( $val ) ? $val : new WPSC_Status( $val );
715	if ( $status->id ) {
716	?>
717	<div class="wpsc-tag" style="background-color: <?php echo esc_attr( $status->bg_color ); ?>; color:<?php echo esc_attr( $status->color ); ?>;"><?php echo esc_attr( $status->name ); ?></div>
718	<?php
719	} else {
720	esc_attr_e( 'None', 'supportcandy' );
721	}
722	}
723
724	/**
725	* Return printable value for history log macro
726	*
727	* @param WPSC_Custom_Field $cf - custom field object.
728	* @param mixed $val - value to convert and return.
729	* @return string
730	*/
731	public static function get_history_log_val( $cf, $val ) {
732
733	$status = is_object( $val ) ? $val : new WPSC_Status( $val );
734	return $status->id ? $status->name : esc_attr__( 'None', 'supportcandy' );
735	}
736
737	/**
738	* Print dashboard activity function
739	*
740	* @param WPSC_Custom_Field $cf - custom field object.
741	* @param array $recent_logs - recent_logs object.
742	* @param array $body - body object.
743	* @param int $view - check if frontend.
744	* @return string
745	*/
746	public static function print_activity( $cf, $recent_logs, $body, $view ) {
747
748	$url = WPSC_Functions::get_ticket_url( $recent_logs->ticket->id, $view );
749	$new_status = new WPSC_Status( $body->new );
750	if ( $new_status->id ) {
751	$status_value = $new_status->name;
752	} else {
753	$status_value = 'None';
754	}
755	return esc_attr( $recent_logs->customer->name ) . ' updated the ' . esc_attr( $cf->name ) . ' of <a href="' . esc_attr( $url ) . '" target="_blank">#' . esc_attr( $recent_logs->ticket->id ) . '</a> to ' . esc_attr( $status_value );
756	}
757	}
758	endif;
759
760	WPSC_DF_Status::init();
761