| 1 |
<?php |
| 2 |
if ( ! defined( 'ABSPATH' ) ) { |
| 3 |
exit; // Exit if accessed directly! |
| 4 |
} |
| 5 |
|
| 6 |
if ( ! class_exists( 'WPSC_REST_Individual_Ticket' ) ) : |
| 7 |
|
| 8 |
final class WPSC_REST_Individual_Ticket { |
| 9 |
|
| 10 |
/** |
| 11 |
* Array of ticket slugs which we do not want to expose to REST API |
| 12 |
* |
| 13 |
* @var array |
| 14 |
*/ |
| 15 |
public static $prevent_data = array(); |
| 16 |
|
| 17 |
/** |
| 18 |
* Initialize this class |
| 19 |
* |
| 20 |
* @return void |
| 21 |
*/ |
| 22 |
public static function init() { |
| 23 |
|
| 24 |
add_action( 'wpsc_rest_load_ticket_prevent_data', array( __CLASS__, 'load_prevent_data' ) ); |
| 25 |
} |
| 26 |
|
| 27 |
/** |
| 28 |
* Load prevent data |
| 29 |
* |
| 30 |
* @return void |
| 31 |
*/ |
| 32 |
public static function load_prevent_data() { |
| 33 |
|
| 34 |
$current_user = WPSC_Current_User::$current_user; |
| 35 |
$data = ! $current_user->is_agent ? array( 'ip_address', 'source', 'browser', 'os', 'user_type' ) : array(); |
| 36 |
self::$prevent_data = apply_filters( 'wpsc_rest_prevent_ticket_data', $data ); |
| 37 |
} |
| 38 |
|
| 39 |
/** |
| 40 |
* Create new ticket |
| 41 |
* |
| 42 |
* @param WP_REST_Request $request - request object. |
| 43 |
* @return WP_Error|WP_REST_Response |
| 44 |
*/ |
| 45 |
public static function create( $request ) { |
| 46 |
|
| 47 |
$current_user = WPSC_Current_User::$current_user; |
| 48 |
$gs = get_option( 'wpsc-gs-general' ); |
| 49 |
$advanced = get_option( 'wpsc-ms-advanced-settings' ); |
| 50 |
|
| 51 |
if ( ! ( |
| 52 |
( ! $current_user->user->ID && in_array( 'guest', $gs['allow-create-ticket'] ) ) || |
| 53 |
( $current_user->is_agent && in_array( $current_user->agent->role, $gs['allow-create-ticket'] ) ) || |
| 54 |
( ! $current_user->is_agent && $current_user->user->ID && in_array( 'registered-user', $gs['allow-create-ticket'] ) ) |
| 55 |
) ) { |
| 56 |
return new WP_REST_Response( new WP_Error( 'unauthorized', 'You are not authorized to create ticket!' ), 401 ); |
| 57 |
} |
| 58 |
|
| 59 |
// group by custom field type. |
| 60 |
$cfs = array(); |
| 61 |
foreach ( WPSC_Custom_Field::$custom_fields as $cf ) { |
| 62 |
$cfs[ $cf->type::$slug ][] = $cf; |
| 63 |
} |
| 64 |
|
| 65 |
// collect all data to create ticket. |
| 66 |
$data = apply_filters( |
| 67 |
'wpsc_rest_create_ticket', |
| 68 |
array( 'errors' => new WP_Error() ), |
| 69 |
$request, |
| 70 |
$cfs |
| 71 |
); |
| 72 |
|
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// check whether there are any errors. |
| 74 |
if ( $data['errors']->has_errors() ) { |
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return new WP_REST_Response( $data['errors'], 400 ); |
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} else { |
| 77 |
unset( $data['errors'] ); |
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} |
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|
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// Seperate description from $data. |
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$description = $data['description']; |
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unset( $data['description'] ); |
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|
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// Seperate description attachments from $data. |
| 85 |
$description_attachments = $data['description_attachments']; |
| 86 |
unset( $data['description_attachments'] ); |
| 87 |
|
| 88 |
$data['last_reply_on'] = ( new DateTime() )->format( 'Y-m-d H:i:s' ); |
| 89 |
|
| 90 |
// insert ticket data. |
| 91 |
$ticket = WPSC_Ticket::insert( $data ); |
| 92 |
|
| 93 |
if ( ! $ticket ) { |
| 94 |
return new WP_REST_Response( new WP_Error( 'something_wrong', 'Something went wrong!' ), 400 ); |
| 95 |
} |
| 96 |
|
| 97 |
$thread_customer = $current_user->is_agent && $current_user->customer->id != $ticket->customer->id && $advanced['raised-by-user'] == 'agent' ? $current_user->customer : $ticket->customer; |
| 98 |
$ticket->last_reply_by = $thread_customer->id; |
| 99 |
$ticket->last_reply_source = 'rest-api'; |
| 100 |
$ticket->save(); |
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|
| 102 |
// replace macros only when current user is an agent. |
| 103 |
$description = $current_user->is_agent ? WPSC_Macros::replace( $description, $ticket ) : $description; |
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|
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// set signature if agent. |
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$signature = $current_user->is_agent && $current_user->customer->email == $ticket->customer->email ? $current_user->agent->get_signature() : ''; |
| 107 |
if ( $signature ) { |
| 108 |
$description .= $signature; |
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} |
| 110 |
|
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// Create report thread. |
| 112 |
$thread = WPSC_Thread::insert( |
| 113 |
array( |
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'ticket' => $ticket->id, |
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'customer' => $thread_customer->id, |
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'type' => 'report', |
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'body' => $description, |
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'attachments' => $description_attachments, |
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'ip_address' => $ticket->ip_address, |
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'source' => $ticket->source, |
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'os' => $ticket->os, |
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'browser' => $ticket->browser, |
| 123 |
) |
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); |
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|
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do_action( 'wpsc_create_new_ticket', $ticket ); |
| 127 |
|
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$request = new WP_REST_Request( 'GET', '/supportcandy/v2/tickets/' . $ticket->id ); |
| 129 |
return rest_do_request( $request ); |
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} |
| 131 |
|
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/** |
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* Get individual ticket |
| 134 |
* |
| 135 |
* @param WP_REST_Request $request - request object. |
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* @return WP_Error|WP_REST_Response |
| 137 |
*/ |
| 138 |
public static function get( $request ) { |
| 139 |
|
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$current_user = WPSC_Current_User::$current_user; |
| 141 |
|
| 142 |
// triggers loading of prevent ticket data property. |
| 143 |
do_action( 'wpsc_rest_load_ticket_prevent_data' ); |
| 144 |
|
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$ticket = new WPSC_Ticket( $request->get_param( 'id' ) ); |
| 146 |
if ( ! $ticket->id ) { |
| 147 |
return new WP_REST_Response( new WP_Error( 'unauthorized', 'You are not authorized!' ), 401 ); |
| 148 |
} |
| 149 |
|
| 150 |
WPSC_Individual_Ticket::$ticket = $ticket; |
| 151 |
if ( ! ( |
| 152 |
( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'view' ) ) || |
| 153 |
WPSC_Individual_Ticket::is_customer() |
| 154 |
) ) { |
| 155 |
return new WP_REST_Response( new WP_Error( 'unauthorized', 'You are not authorized!' ), 401 ); |
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} |
| 157 |
|
| 158 |
$data = self::modify_response( $ticket->to_array() ); |
| 159 |
return new WP_REST_Response( $data, 200 ); |
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} |
| 161 |
|
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/** |
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* Update/modify the ticket |
| 164 |
* |
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* @param WP_REST_Request $request - request object. |
| 166 |
* @return WP_Error|WP_REST_Response |
| 167 |
*/ |
| 168 |
public static function update( $request ) { |
| 169 |
|
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$current_user = WPSC_Current_User::$current_user; |
| 171 |
|
| 172 |
$ticket = new WPSC_Ticket( $request->get_param( 'id' ) ); |
| 173 |
if ( ! $ticket->id || ! $ticket->is_active ) { |
| 174 |
return new WP_REST_Response( new WP_Error( 'unauthorized', 'You are not authorized!' ), 401 ); |
| 175 |
} |
| 176 |
|
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// ticket object clone to compare. |
| 178 |
$ticket_clone = clone $ticket; |
| 179 |
WPSC_Individual_Ticket::$ticket = $ticket; |
| 180 |
$agentonly_fields = array(); |
| 181 |
foreach ( $request->get_params() as $slug => $val ) { |
| 182 |
|
| 183 |
if ( in_array( $slug, array( 'id', 'description', 'description_attachments' ) ) ) { |
| 184 |
continue; |
| 185 |
} |
| 186 |
|
| 187 |
$cf = WPSC_Custom_Field::get_cf_by_slug( $slug ); |
| 188 |
if ( ! $cf || ! in_array( $cf->field, array( 'ticket' ) ) ) { |
| 189 |
|
| 190 |
if ( $cf || in_array( $cf->field, array( 'agentonly' ) ) ) { |
| 191 |
$agentonly_fields[ $slug ] = $val; |
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} |
| 193 |
continue; |
| 194 |
} |
| 195 |
|
| 196 |
// subject. |
| 197 |
if ( $slug == 'subject' && $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'ctf' ) ) { |
| 198 |
|
| 199 |
$prev = $ticket->subject; |
| 200 |
$new = sanitize_text_field( $val ); |
| 201 |
if ( ! $new || $prev == $new ) { |
| 202 |
continue; |
| 203 |
} |
| 204 |
|
| 205 |
$ticket->subject = $new; |
| 206 |
do_action( 'wpsc_change_ticket_subject', $ticket, $prev, $new, $current_user->customer->id ); |
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} |
| 208 |
|
| 209 |
// status. |
| 210 |
if ( $slug == 'status' && $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) ) { |
| 211 |
|
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$status = new WPSC_Status( intval( $val ) ); |
| 213 |
if ( ! $status->id || $ticket->status == $status ) { |
| 214 |
continue; |
| 215 |
} |
| 216 |
|
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WPSC_Individual_Ticket::change_status( $ticket->status->id, $status->id, $current_user->customer->id ); |
| 218 |
} |
| 219 |
|
| 220 |
// priority. |
| 221 |
if ( $slug == 'priority' && $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) ) { |
| 222 |
|
| 223 |
$priority = new WPSC_Priority( intval( $val ) ); |
| 224 |
if ( ! $priority->id || $ticket->priority == $priority ) { |
| 225 |
continue; |
| 226 |
} |
| 227 |
|
| 228 |
WPSC_Individual_Ticket::change_priority( $ticket->priority->id, $priority->id, $current_user->customer->id ); |
| 229 |
} |
| 230 |
|
| 231 |
// category. |
| 232 |
if ( $slug == 'category' && $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) ) { |
| 233 |
|
| 234 |
$category = new WPSC_Category( intval( $val ) ); |
| 235 |
if ( ! $category->id || $ticket->category == $category ) { |
| 236 |
continue; |
| 237 |
} |
| 238 |
|
| 239 |
WPSC_Individual_Ticket::change_category( $ticket->category->id, $category->id, $current_user->customer->id ); |
| 240 |
} |
| 241 |
|
| 242 |
// customer. |
| 243 |
if ( $slug == 'customer' && $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'crb' ) ) { |
| 244 |
|
| 245 |
$customer = new WPSC_Customer( intval( $val ) ); |
| 246 |
if ( ! $customer->id || $ticket->customer == $customer ) { |
| 247 |
continue; |
| 248 |
} |
| 249 |
|
| 250 |
WPSC_Individual_Ticket::change_raised_by( $ticket->customer, $customer, $current_user->customer->id ); |
| 251 |
} |
| 252 |
|
| 253 |
// assignee. |
| 254 |
if ( $slug == 'assigned_agent' && $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'aa' ) ) { |
| 255 |
|
| 256 |
$new = array_unique( |
| 257 |
array_filter( |
| 258 |
array_map( |
| 259 |
function ( $id ) { |
| 260 |
$agent = new WPSC_Agent( intval( $id ) ); |
| 261 |
return $agent->id ? $agent->id : false; |
| 262 |
}, |
| 263 |
explode( ',', sanitize_text_field( $val ) ) |
| 264 |
) |
| 265 |
) |
| 266 |
); |
| 267 |
|
| 268 |
$prev = array_unique( |
| 269 |
array_filter( |
| 270 |
array_map( |
| 271 |
fn( $agent ) => $agent->id, |
| 272 |
$ticket->assigned_agent |
| 273 |
) |
| 274 |
) |
| 275 |
); |
| 276 |
|
| 277 |
if ( ! $new || ! ( array_diff( $prev, $new ) || array_diff( $new, $prev ) ) ) { |
| 278 |
continue; |
| 279 |
} |
| 280 |
|
| 281 |
$new = array_map( |
| 282 |
fn( $id ) => new WPSC_Agent( $id ), |
| 283 |
$new |
| 284 |
); |
| 285 |
|
| 286 |
WPSC_Individual_Ticket::change_assignee( $ticket->assigned_agent, $new, $current_user->customer->id ); |
| 287 |
} |
| 288 |
|
| 289 |
// additional recipients. |
| 290 |
if ( |
| 291 |
$slug == 'add_recipients' && |
| 292 |
( |
| 293 |
( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'ar' ) ) || |
| 294 |
( ! $current_user->is_agent && $ticket->customer->id == $current_user->customer->id ) |
| 295 |
) |
| 296 |
) { |
| 297 |
|
| 298 |
$recipients = array_unique( array_filter( array_map( 'sanitize_email', explode( ',', $val ) ) ) ); |
| 299 |
$prev = $ticket->add_recipients; |
| 300 |
if ( ! $recipients || ! ( array_diff( $prev, $recipients ) || array_diff( $recipients, $prev ) ) ) { |
| 301 |
continue; |
| 302 |
} |
| 303 |
|
| 304 |
$ticket->add_recipients = $recipients; |
| 305 |
do_action( 'wpsc_change_ticket_add_recipients', $ticket, $prev, $recipients, $current_user->customer->id ); |
| 306 |
} |
| 307 |
|
| 308 |
// ticket fields. |
| 309 |
if ( |
| 310 |
class_exists( $cf->type ) && |
| 311 |
$current_user->is_agent && |
| 312 |
WPSC_Individual_Ticket::has_ticket_cap( 'ctf' ) && |
| 313 |
! $cf->type::$is_default && |
| 314 |
! in_array( $cf->type::$slug, WPSC_ITW_Ticket_Fields::$ignore_cft ) |
| 315 |
) { |
| 316 |
|
| 317 |
$cf->type::set_rest_edit_ticket_cf( $ticket, $cf, $val ); |
| 318 |
} |
| 319 |
} |
| 320 |
// save the changes. |
| 321 |
if ( $ticket != $ticket_clone ) { |
| 322 |
$ticket->date_updated = new DateTime(); |
| 323 |
$ticket->save(); |
| 324 |
do_action( 'wpsc_change_ticket_fields', $ticket_clone, $ticket ); |
| 325 |
} |
| 326 |
|
| 327 |
// ticket object clone to compare. Seperate loop to avoid duplicate logs and actions. |
| 328 |
$ticket_clone = clone $ticket; |
| 329 |
WPSC_Individual_Ticket::$ticket = $ticket; |
| 330 |
foreach ( $agentonly_fields as $slug => $val ) { |
| 331 |
|
| 332 |
if ( in_array( $slug, array( 'id', 'description', 'description_attachments' ) ) ) { |
| 333 |
continue; |
| 334 |
} |
| 335 |
|
| 336 |
$cf = WPSC_Custom_Field::get_cf_by_slug( $slug ); |
| 337 |
if ( ! $cf || ! in_array( $cf->field, array( 'agentonly' ) ) ) { |
| 338 |
continue; |
| 339 |
} |
| 340 |
|
| 341 |
if ( |
| 342 |
// agentonly fields. |
| 343 |
class_exists( $cf->type ) && |
| 344 |
$current_user->is_agent && |
| 345 |
WPSC_Individual_Ticket::has_ticket_cap( 'caof' ) && |
| 346 |
! $cf->type::$is_default && |
| 347 |
! in_array( $cf->type::$slug, WPSC_ITW_Agentonly_Fields::$ignore_cft ) |
| 348 |
) { |
| 349 |
|
| 350 |
$cf->type::set_rest_edit_ticket_cf( $ticket, $cf, $val ); |
| 351 |
} |
| 352 |
} |
| 353 |
// save the changes. |
| 354 |
if ( $ticket != $ticket_clone ) { |
| 355 |
$ticket->date_updated = new DateTime(); |
| 356 |
$ticket->save(); |
| 357 |
do_action( 'wpsc_change_agentonly_fields', $ticket_clone, $ticket ); |
| 358 |
} |
| 359 |
|
| 360 |
$request = new WP_REST_Request( 'GET', '/supportcandy/v2/tickets/' . $ticket->id ); |
| 361 |
return rest_do_request( $request ); |
| 362 |
} |
| 363 |
|
| 364 |
/** |
| 365 |
* Delete the ticket |
| 366 |
* |
| 367 |
* @param WP_REST_Request $request - request object. |
| 368 |
* @return WP_Error|WP_REST_Response |
| 369 |
*/ |
| 370 |
public static function delete( $request ) { |
| 371 |
|
| 372 |
$current_user = WPSC_Current_User::$current_user; |
| 373 |
if ( ! $current_user->is_agent ) { |
| 374 |
return new WP_REST_Response( new WP_Error( 'unauthorized', 'You are not authorized to delete ticket!' ), 401 ); |
| 375 |
} |
| 376 |
|
| 377 |
$ticket = new WPSC_Ticket( $request->get_param( 'id' ) ); |
| 378 |
if ( ! $ticket->id ) { |
| 379 |
return new WP_REST_Response( new WP_Error( 'bad_request', 'Bad request!' ), 400 ); |
| 380 |
} |
| 381 |
|
| 382 |
WPSC_Individual_Ticket::$ticket = $ticket; |
| 383 |
if ( ! WPSC_Individual_Ticket::$ticket->is_active || ! WPSC_Individual_Ticket::has_ticket_cap( 'dtt' ) ) { |
| 384 |
return new WP_REST_Response( new WP_Error( 'unauthorized', 'You are not authorized to delete this ticket!' ), 401 ); |
| 385 |
} |
| 386 |
|
| 387 |
WPSC_Individual_Ticket::delete_archive_ticket(); |
| 388 |
return new WP_REST_Response( array( 'success' => true ), 200 ); |
| 389 |
} |
| 390 |
|
| 391 |
/** |
| 392 |
* Get ticket threads |
| 393 |
* |
| 394 |
* @param WP_REST_Request $request - request object. |
| 395 |
* @return WP_Error|WP_REST_Response |
| 396 |
*/ |
| 397 |
public static function get_threads( $request ) { |
| 398 |
|
| 399 |
$current_user = WPSC_Current_User::$current_user; |
| 400 |
|
| 401 |
$ticket = new WPSC_Ticket( $request->get_param( 'id' ) ); |
| 402 |
if ( ! $ticket->id || ! $ticket->is_active ) { |
| 403 |
return new WP_REST_Response( new WP_Error( 'unauthorized', 'You are not authorized!' ), 401 ); |
| 404 |
} |
| 405 |
|
| 406 |
WPSC_Individual_Ticket::$ticket = $ticket; |
| 407 |
if ( ! ( |
| 408 |
( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'view' ) ) || |
| 409 |
( WPSC_Individual_Ticket::is_customer() ) |
| 410 |
) ) { |
| 411 |
return new WP_REST_Response( new WP_Error( 'unauthorized', 'You are not authorized!' ), 401 ); |
| 412 |
} |
| 413 |
|
| 414 |
$filters = array( |
| 415 |
'page_no' => $request->get_param( 'page' ), |
| 416 |
'items_per_page' => $request->get_param( 'per_page' ), |
| 417 |
'order' => $request->get_param( 'order' ), |
| 418 |
'meta_query' => array( |
| 419 |
'relation' => 'AND', |
| 420 |
array( |
| 421 |
'slug' => 'ticket', |
| 422 |
'compare' => '=', |
| 423 |
'val' => $ticket->id, |
| 424 |
), |
| 425 |
array( |
| 426 |
'slug' => 'is_active', |
| 427 |
'compare' => '=', |
| 428 |
'val' => 1, |
| 429 |
), |
| 430 |
), |
| 431 |
); |
| 432 |
|
| 433 |
$type = array( |
| 434 |
'slug' => 'type', |
| 435 |
'compare' => 'IN', |
| 436 |
'val' => array( 'report', 'reply' ), |
| 437 |
); |
| 438 |
|
| 439 |
// private note. |
| 440 |
if ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'pn' ) ) { |
| 441 |
$type['val'][] = 'note'; |
| 442 |
} |
| 443 |
|
| 444 |
// logs. |
| 445 |
if ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'vl' ) ) { |
| 446 |
$type['val'][] = 'log'; |
| 447 |
} |
| 448 |
|
| 449 |
$filters['meta_query'][] = $type; |
| 450 |
$response = WPSC_Thread::find( $filters, false ); |
| 451 |
|
| 452 |
return new WP_REST_Response( self::modify_thread_response( $response, $ticket, $current_user ), 200 ); |
| 453 |
} |
| 454 |
|
| 455 |
/** |
| 456 |
* Add new thread |
| 457 |
* |
| 458 |
* @param WP_REST_Request $request - request object. |
| 459 |
* @return WP_Error|WP_REST_Response |
| 460 |
*/ |
| 461 |
public static function add_new_thread( $request ) { |
| 462 |
|
| 463 |
$current_user = WPSC_Current_User::$current_user; |
| 464 |
|
| 465 |
$ticket = new WPSC_Ticket( $request->get_param( 'id' ) ); |
| 466 |
if ( ! $ticket->id || ! $ticket->is_active ) { |
| 467 |
return new WP_REST_Response( new WP_Error( 'unauthorized', 'You are not authorized!' ), 401 ); |
| 468 |
} |
| 469 |
|
| 470 |
WPSC_Individual_Ticket::$ticket = $ticket; |
| 471 |
$type = $request->get_param( 'type' ); |
| 472 |
$body = $request->get_param( 'body' ); |
| 473 |
$source = $request->get_param( 'source' ); |
| 474 |
$attachments = $request->get_param( 'attachments' ); |
| 475 |
|
| 476 |
// Set reply profile. |
| 477 |
WPSC_Individual_Ticket::$reply_profile = 'agent'; |
| 478 |
if ( WPSC_Individual_Ticket::is_customer() ) { |
| 479 |
WPSC_Individual_Ticket::$reply_profile = 'customer'; |
| 480 |
} |
| 481 |
|
| 482 |
if ( ! ( |
| 483 |
( $current_user->is_agent && $type == 'reply' && WPSC_Individual_Ticket::has_ticket_cap( 'reply' ) ) || |
| 484 |
( $current_user->is_agent && $type == 'note' && WPSC_Individual_Ticket::has_ticket_cap( 'pn' ) ) || |
| 485 |
( WPSC_Individual_Ticket::is_customer() && $type == 'reply' ) |
| 486 |
) ) { |
| 487 |
return new WP_REST_Response( new WP_Error( 'unauthorized', 'You are not authorized!' ), 401 ); |
| 488 |
} |
| 489 |
|
| 490 |
// submit thread. |
| 491 |
$thread = WPSC_Thread::insert( |
| 492 |
array( |
| 493 |
'ticket' => $ticket->id, |
| 494 |
'customer' => $current_user->customer->id, |
| 495 |
'type' => $type, |
| 496 |
'body' => $body, |
| 497 |
'attachments' => implode( '|', $attachments ), |
| 498 |
'ip_address' => WPSC_DF_IP_Address::get_current_user_ip(), |
| 499 |
'source' => $source, |
| 500 |
) |
| 501 |
); |
| 502 |
|
| 503 |
// save attachments. |
| 504 |
foreach ( $attachments as $id ) { |
| 505 |
|
| 506 |
$attachment = new WPSC_Attachment( $id ); |
| 507 |
$attachment->is_active = 1; |
| 508 |
$attachment->source = $type; |
| 509 |
$attachment->source_id = $thread->id; |
| 510 |
$attachment->ticket_id = $ticket->id; |
| 511 |
$attachment->save(); |
| 512 |
} |
| 513 |
|
| 514 |
$ticket->date_updated = new DateTime(); |
| 515 |
$ticket->last_reply_on = new DateTime(); |
| 516 |
$ticket->last_reply_by = $current_user->customer->id; |
| 517 |
$ticket->last_reply_source = $source; |
| 518 |
$ticket->save(); |
| 519 |
|
| 520 |
if ( $type == 'reply' ) { |
| 521 |
do_action( 'wpsc_post_reply', $thread ); |
| 522 |
} else { |
| 523 |
do_action( 'wpsc_submit_note', $thread ); |
| 524 |
} |
| 525 |
|
| 526 |
$response = self::modify_thread_response( array( 'results' => array( $thread->to_array() ) ), $ticket, $current_user ); |
| 527 |
return new WP_REST_Response( $response['results'][0], 200 ); |
| 528 |
} |
| 529 |
|
| 530 |
/** |
| 531 |
* Modify ticket response data appropreate for client side |
| 532 |
* |
| 533 |
* @param array $ticket - ticket response array. |
| 534 |
* @return array |
| 535 |
*/ |
| 536 |
public static function modify_response( $ticket ) { |
| 537 |
|
| 538 |
$current_user = WPSC_Current_User::$current_user; |
| 539 |
|
| 540 |
foreach ( $ticket as $slug => $value ) { |
| 541 |
|
| 542 |
// remove prevent ticket data. |
| 543 |
if ( in_array( $slug, self::$prevent_data ) ) { |
| 544 |
unset( $ticket[ $slug ] ); |
| 545 |
continue; |
| 546 |
} |
| 547 |
|
| 548 |
$cf = WPSC_Custom_Field::get_cf_by_slug( $slug ); |
| 549 |
|
| 550 |
// ignore if no custom field type class is loaded. |
| 551 |
if ( ! $cf ) { |
| 552 |
unset( $ticket[ $slug ] ); |
| 553 |
continue; |
| 554 |
} |
| 555 |
|
| 556 |
// ignore agentonly fields for non-agent. |
| 557 |
if ( ! $current_user->is_agent && $cf->field == 'agentonly' ) { |
| 558 |
unset( $ticket[ $slug ] ); |
| 559 |
continue; |
| 560 |
} |
| 561 |
|
| 562 |
// convert has multiple values to array. |
| 563 |
if ( WPSC_Ticket::$schema[ $slug ]['has_multiple_val'] ) { |
| 564 |
if ( $value ) { |
| 565 |
$ticket[ $slug ] = array_filter( |
| 566 |
array_map( |
| 567 |
fn( $val ) => is_numeric( $val ) ? intval( $val ) : $val, |
| 568 |
explode( '|', $value ) |
| 569 |
) |
| 570 |
); |
| 571 |
} else { |
| 572 |
$ticket[ $slug ] = array(); |
| 573 |
} |
| 574 |
continue; |
| 575 |
} |
| 576 |
|
| 577 |
// empty date value. |
| 578 |
if ( $value == '0000-00-00 00:00:00' ) { |
| 579 |
$ticket[ $slug ] = ''; |
| 580 |
} |
| 581 |
|
| 582 |
// cast numeric fields into integer. |
| 583 |
if ( is_numeric( $value ) ) { |
| 584 |
$ticket[ $slug ] = intval( $value ); |
| 585 |
} |
| 586 |
} |
| 587 |
|
| 588 |
return apply_filters( 'wpsc_rest_modify_ticket_response', $ticket ); |
| 589 |
} |
| 590 |
|
| 591 |
/** |
| 592 |
* Modify thread response |
| 593 |
* |
| 594 |
* @param array $response - response array. |
| 595 |
* @param WPSC_Ticket $ticket - ticket object. |
| 596 |
* @param WPSC_Current_User $current_user - current user object. |
| 597 |
* @return array |
| 598 |
*/ |
| 599 |
public static function modify_thread_response( $response, $ticket, $current_user ) { |
| 600 |
|
| 601 |
if ( $response['results'] ) { |
| 602 |
|
| 603 |
$log_items = apply_filters( |
| 604 |
'wpsc_rest_allowed_thread_log_items', |
| 605 |
array( 'id', 'customer', 'type', 'body', 'date_created' ) |
| 606 |
); |
| 607 |
|
| 608 |
$reply_items = apply_filters( |
| 609 |
'wpsc_rest_allowed_thread_reply_items', |
| 610 |
array( 'id', 'customer', 'type', 'body', 'attachments', 'seen', 'date_created' ) |
| 611 |
); |
| 612 |
|
| 613 |
$response['results'] = array_map( |
| 614 |
function ( $thread ) use ( $log_items, $reply_items ) { |
| 615 |
$items = $thread['type'] == 'log' ? $log_items : $reply_items; |
| 616 |
$temp = array(); |
| 617 |
foreach ( $items as $item ) { |
| 618 |
switch ( $item ) { |
| 619 |
case 'body': |
| 620 |
if ( $thread['type'] == 'log' ) { |
| 621 |
$body = json_decode( $thread[ $item ], true ); |
| 622 |
// Handle 'prev' field. |
| 623 |
if ( isset( $body['prev'] ) ) { |
| 624 |
if ( is_array( $body['prev'] ) ) { |
| 625 |
$body['prev'] = implode( ',', $body['prev'] ); |
| 626 |
} |
| 627 |
if ( is_string( $body['prev'] ) && strpos( $body['prev'], '|' ) !== false ) { |
| 628 |
$body['prev'] = str_replace( '|', ',', $body['prev'] ); |
| 629 |
} |
| 630 |
} |
| 631 |
// Handle 'new' field. |
| 632 |
if ( isset( $body['new'] ) ) { |
| 633 |
if ( is_array( $body['new'] ) ) { |
| 634 |
$body['new'] = implode( ',', $body['new'] ); |
| 635 |
} |
| 636 |
if ( is_string( $body['new'] ) && strpos( $body['new'], '|' ) !== false ) { |
| 637 |
$body['new'] = str_replace( '|', ',', $body['new'] ); |
| 638 |
} |
| 639 |
} |
| 640 |
$temp[ $item ] = $body; |
| 641 |
} else { |
| 642 |
$temp[ $item ] = $thread[ $item ]; |
| 643 |
} |
| 644 |
break; |
| 645 |
case 'attachments': |
| 646 |
$temp[ $item ] = str_replace( '|', ',', $thread[ $item ] ); |
| 647 |
break; |
| 648 |
default: |
| 649 |
$temp[ $item ] = $thread[ $item ]; |
| 650 |
} |
| 651 |
} |
| 652 |
return $temp; |
| 653 |
}, |
| 654 |
$response['results'] |
| 655 |
); |
| 656 |
} |
| 657 |
|
| 658 |
return $response; |
| 659 |
} |
| 660 |
|
| 661 |
/** |
| 662 |
* Validate id |
| 663 |
* |
| 664 |
* @param string $param - parameter value. |
| 665 |
* @param WP_REST_Request $request - request object. |
| 666 |
* @param string $key - filter key. |
| 667 |
* @return boolean |
| 668 |
*/ |
| 669 |
public static function validate_id( $param, $request, $key ) { |
| 670 |
|
| 671 |
$error = new WP_Error( 'invalid_id', 'Invalid ticket id', array( 'status' => 400 ) ); |
| 672 |
$ticket = new WPSC_Ticket( $param ); |
| 673 |
return $ticket->id ? true : $error; |
| 674 |
} |
| 675 |
} |
| 676 |
endif; |
| 677 |
|
| 678 |
WPSC_REST_Individual_Ticket::init(); |
| 679 |
|
