supportcandy / includes / admin / agent-settings / class-wpsc-agent-settings.php

class-wpsc-agent-settings.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.4.7, at includes/admin/agent-settings/class-wpsc-agent-settings.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_Agent_Settings' ) ) :
7
8	final class WPSC_Agent_Settings {
9
10	/**
11	* Initialize this class
12	*
13	* @return void
14	*/
15	public static function init() {
16
17	// Get agent list ajax register.
18	add_action( 'wp_ajax_wpsc_get_agent_list', array( __CLASS__, 'get_agent_list' ) );
19
20	// Get add agent modal.
21	add_action( 'wp_ajax_wpsc_get_add_agent', array( __CLASS__, 'get_add_agent' ) );
22	add_action( 'wp_ajax_wpsc_set_add_agent', array( __CLASS__, 'set_add_agent' ) );
23
24	// Get edit agent modal.
25	add_action( 'wp_ajax_wpsc_get_edit_agent', array( __CLASS__, 'get_edit_agent' ) );
26	add_action( 'wp_ajax_wpsc_set_edit_agent', array( __CLASS__, 'set_edit_agent' ) );
27
28	// Get delete agent modal.
29	add_action( 'wp_ajax_wpsc_delete_agent', array( __CLASS__, 'delete_agent' ) );
30
31	// WP user autocomplete.
32	add_action( 'wp_ajax_wpsc_search_wp_users', array( __CLASS__, 'search_wp_users' ) );
33
34	// WP User ADD/Delete.
35	add_action( 'delete_user', array( __CLASS__, 'wp_user_delete' ), 10, 3 );
36	add_action( 'user_register', array( __CLASS__, 'wp_user_register' ), 11, 2 );
37	}
38
39	/**
40	* Get agent list ajax callback function
41	*
42	* @return void
43	*/
44	public static function get_agent_list() {
45
46	if ( ! WPSC_Functions::is_site_admin() ) {
47	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
48	}
49
50	$args = array(
51	'items_per_page' => 0,
52	'meta_query' => array(
53	'relation' => 'AND',
54	array(
55	'slug' => 'is_active',
56	'compare' => '=',
57	'val' => 1,
58	),
59	array(
60	'slug' => 'is_agentgroup',
61	'compare' => '=',
62	'val' => 0,
63	),
64	),
65	);
66	$agents = WPSC_Agent::find( $args )['results'];
67	$roles = get_option( 'wpsc-agent-roles', array() );
68	$unique_id = uniqid( 'wpsc_' );?>
69	<div class="wpsc-setting-header">
70	<h2><?php esc_attr_e( 'Agents', 'supportcandy' ); ?></h2>
71	</div>
72
73	<div class="wpsc-setting-section-body">
74	<div class="wpsc-dock-container">
75	<?php
76	printf(
77	/* translators: Click here to see the documentation */
78	esc_attr__( '%s to see the documentation!', 'supportcandy' ),
79	'<a href="https://supportcandy.net/docs/add-new-agent/" target="_blank">' . esc_attr__( 'Click here', 'supportcandy' ) . '</a>'
80	);
81	?>
82	</div>
83	<div class="wpsc-setting-cards-container">
84	<div style="width: 100%;">
85	<table class="agent-role-table wpsc-setting-tbl">
86	<thead>
87	<tr>
88	<th><?php esc_attr_e( 'Agent name', 'supportcandy' ); ?></th>
89	<th><?php esc_attr_e( 'Agent Email', 'supportcandy' ); ?></th>
90	<th><?php esc_attr_e( 'Role', 'supportcandy' ); ?></th>
91	<th><?php esc_attr_e( 'Actions', 'supportcandy' ); ?></th>
92	</tr>
93	</thead>
94	<tbody>
95	<?php
96	if ( $agents ) :
97	foreach ( $agents as $agent ) {
98	?>
99	<tr>
100	<td><?php echo esc_attr( $agent->name ); ?></td>
101	<td><?php echo esc_attr( $agent->customer->email ); ?></td>
102	<td><?php echo esc_attr( $roles[ $agent->role ]['label'] ); ?></td>
103	<td>
104	<span class="wpsc-link" onclick="wpsc_get_edit_agent(<?php echo esc_attr( $agent->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_get_edit_agent' ) ); ?>')"><?php esc_attr_e( 'Edit', 'supportcandy' ); ?></span> \|
105	<span class="wpsc-link" onclick="wpsc_get_delete_agent(<?php echo esc_attr( $agent->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_get_delete_agent' ) ); ?>' )"><?php esc_attr_e( 'Delete', 'supportcandy' ); ?></span>
106	</td>
107	</tr>
108	<?php
109	}
110	endif;
111	?>
112	</tbody>
113	</table>
114	<script>
115	jQuery('table.agent-role-table').DataTable({
116	ordering: false,
117	pageLength: 20,
118	bLengthChange: false,
119	columnDefs: [
120	{ targets: -1, searchable: false },
121	{ targets: '_all', className: 'dt-left' }
122	],
123	layout: {
124	topStart: {
125	buttons: [
126	{
127	text: '<?php esc_attr_e( 'Add new', 'supportcandy' ); ?>',
128	className: 'wpsc-button small primary',
129	action: function ( e, dt, node, config ) {
130	wpsc_show_modal();
131	var data = { action: 'wpsc_get_add_agent' };
132	jQuery.post(
133	supportcandy.ajax_url,
134	data,
135	function (response) {
136
137	jQuery( '.wpsc-modal-header' ).text( response.title );
138	jQuery( '.wpsc-modal-body' ).html( response.body );
139	jQuery( '.wpsc-modal-footer' ).html( response.footer );
140	wpsc_show_modal_inner_container();
141	}
142	);
143	}
144	}
145	]
146	}
147	},
148	language: supportcandy.translations.datatables
149	});
150	</script>
151	</div>
152	</div>
153	</div>
154	<?php
155	wp_die();
156	}
157
158	/**
159	* Add agent modal popup UI
160	*
161	* @return void
162	*/
163	public static function get_add_agent() {
164
165	if ( ! WPSC_Functions::is_site_admin() ) {
166	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
167	}
168	$title = esc_attr__( 'Add new', 'supportcandy' );
169	$roles = get_option( 'wpsc-agent-roles', array() );
170	ob_start();
171	?>
172	<form action="#" onsubmit="return false;" class="wpsc-frm-add-agent">
173	<div class="wpsc-input-group">
174	<div class="label-container">
175	<label for=""><?php esc_attr_e( 'Select users', 'supportcandy' ); ?></label>
176	</div>
177	<select id="wpsc-select-user-input" name="users[]" multiple></select>
178	<script>
179	jQuery('#wpsc-select-user-input').selectWoo({
180	ajax: {
181	url: supportcandy.ajax_url,
182	dataType: 'json',
183	delay: 250,
184	data: function (params) {
185	return {
186	q: params.term, // search term.
187	page: params.page,
188	action: 'wpsc_search_wp_users',
189	_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_search_wp_users' ) ); ?>',
190	};
191	},
192	processResults: function (data, params) {
193	var terms = [];
194	if ( data ) {
195	jQuery.each( data, function( id, text ) {
196	terms.push( { id: text.id, text: text.title+' ('+text.email+')' } );
197	});
198	}
199	return {
200	results: terms
201	};
202	},
203	cache: true
204	},
205	escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
206	minimumInputLength: 1,
207	allowClear: false,
208	placeholder: ""
209	});
210	</script>
211	</div>
212	<div class="wpsc-input-group">
213	<div class="label-container">
214	<label for=""><?php esc_attr_e( 'Select role', 'supportcandy' ); ?></label>
215	</div>
216	<select name="role">
217	<?php
218	foreach ( $roles as $key => $role ) {
219	?>
220	<option value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $role['label'] ); ?></option>
221	<?php
222	}
223	?>
224	</select>
225	</div>
226	<?php do_action( 'wpsc_get_add_agent_body' ); ?>
227	<input type="hidden" name="action" value="wpsc_set_add_agent">
228	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_add_agent' ) ); ?>">
229	</form>
230	<?php
231	$body = ob_get_clean();
232
233	ob_start();
234	?>
235	<button class="wpsc-button small primary" onclick="wpsc_set_add_agent(this);">
236	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
237	</button>
238	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
239	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
240	</button>
241	<?php
242	do_action( 'wpsc_get_add_agent_footer' );
243	$footer = ob_get_clean();
244
245	$response = array(
246	'title' => $title,
247	'body' => $body,
248	'footer' => $footer,
249	);
250	wp_send_json( $response );
251	}
252
253	/**
254	* Create an agent
255	*
256	* @return void
257	*/
258	public static function set_add_agent() {
259
260	if ( check_ajax_referer( 'wpsc_set_add_agent', '_ajax_nonce', false ) != 1 ) {
261	wp_send_json_error( 'Unauthorized request!', 401 );
262	}
263
264	if ( ! WPSC_Functions::is_site_admin() ) {
265	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
266	}
267
268	$users = isset( $_POST['users'] ) ? array_filter( array_map( 'sanitize_text_field', wp_unslash( $_POST['users'] ) ) ) : array();
269	if ( ! $users ) {
270	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
271	}
272
273	$roles = get_option( 'wpsc-agent-roles', array() );
274
275	$role = isset( $_POST['role'] ) ? intval( $_POST['role'] ) : 0;
276	if ( ! $role \|\| ! isset( $roles[ $role ] ) ) {
277	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
278	}
279
280	foreach ( $users as $user_id ) {
281
282	$user = new WP_User( $user_id );
283	if ( ! $user->ID ) {
284	continue;
285	}
286
287	$agent = WPSC_Agent::get_by_user_id( $user->ID );
288
289	// skip if agent is already active.
290	if ( $agent->id && $agent->is_active ) {
291	continue;
292	}
293
294	if ( $agent->id ) {
295
296	$customer = WPSC_Customer::get_by_user_id( $user->ID );
297	$agent->is_active = 1;
298	$agent->role = $role;
299	$agent->customer = $customer->id;
300	$agent->save();
301	$agent->user->add_cap( 'wpsc_agent' );
302
303	} elseif ( ! $agent->id ) {
304
305	$agent = self::insert_new_record( $user, $role );
306	}
307
308	// reset agent counts.
309	$agent->reset_workload();
310	$agent->reset_unresolved_count();
311	}
312
313	do_action( 'after_set_add_agent', $agent );
314
315	wp_die();
316	}
317
318	/**
319	* Edit agent modal popup UI
320	*
321	* @return void
322	*/
323	public static function get_edit_agent() {
324
325	if ( check_ajax_referer( 'wpsc_get_edit_agent', '_ajax_nonce', false ) != 1 ) {
326	wp_send_json_error( 'Unauthorized request!', 401 );
327	}
328
329	if ( ! WPSC_Functions::is_site_admin() ) {
330	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
331	}
332
333	$id = isset( $_POST['id'] ) ? intval( $_POST['id'] ) : 0;
334	if ( ! $id ) {
335	wp_send_json_error( __( 'Unauthorized access', 'supportcandy' ), 401 );
336	}
337
338	$agent = new WPSC_Agent( $id );
339	if ( ! $agent->id ) {
340	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
341	}
342
343	$title = $agent->name;
344	$roles = get_option( 'wpsc-agent-roles', array() );
345	ob_start();
346	?>
347	<form action="#" onsubmit="return false;" class="wpsc-frm-edit-agent">
348	<div class="wpsc-input-group">
349	<div class="label-container">
350	<label for=""><?php esc_attr_e( 'Role', 'supportcandy' ); ?></label>
351	</div>
352	<select name="role">
353	<?php
354	foreach ( $roles as $key => $role ) {
355	?>
356	<option <?php selected( $key, $agent->role ); ?> value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $role['label'] ); ?></option>
357	<?php
358	}
359	?>
360	</select>
361	</div>
362	<?php do_action( 'wpsc_get_edit_agent_body', $agent ); ?>
363	<input type="hidden" name="action" value="wpsc_set_edit_agent">
364	<input type="hidden" name="id" value="<?php echo esc_attr( $agent->id ); ?>">
365	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_edit_agent' ) ); ?>">
366	</form>
367	<?php
368	$body = ob_get_clean();
369
370	ob_start();
371	?>
372	<button class="wpsc-button small primary" onclick="wpsc_set_edit_agent(this);">
373	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
374	</button>
375	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
376	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
377	</button>
378	<?php
379	do_action( 'wpsc_get_edit_agent_footer' );
380	$footer = ob_get_clean();
381
382	$response = array(
383	'title' => $title,
384	'body' => $body,
385	'footer' => $footer,
386	);
387	wp_send_json( $response );
388	}
389
390	/**
391	* Update an agent
392	*/
393	public static function set_edit_agent() {
394
395	if ( check_ajax_referer( 'wpsc_set_edit_agent', '_ajax_nonce', false ) != 1 ) {
396	wp_send_json_error( 'Unauthorized request!', 401 );
397	}
398
399	if ( ! WPSC_Functions::is_site_admin() ) {
400	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
401	}
402
403	$id = isset( $_POST['id'] ) ? intval( $_POST['id'] ) : 0;
404	if ( ! $id ) {
405	wp_send_json_error( __( 'Unauthorized access', 'supportcandy' ), 401 );
406	}
407
408	$roles = get_option( 'wpsc-agent-roles', array() );
409
410	$role = isset( $_POST['role'] ) ? intval( $_POST['role'] ) : 0;
411	if ( ! $role \|\| ! isset( $roles[ $role ] ) ) {
412	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
413	}
414
415	$agent = new WPSC_Agent( $id );
416	if ( ! $agent->id ) {
417	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
418	}
419
420	if ( $agent->role != $role ) {
421	$agent->role = $role;
422	if ( $agent->has_cap( 'backend-access' ) ) {
423	$agent->user->add_cap( 'wpsc_agent' );
424	} else {
425	$agent->user->remove_cap( 'wpsc_agent' );
426	}
427	}
428
429	$agent = apply_filters( 'wpsc_set_edit_agent', $agent );
430	$agent->save();
431	wp_die();
432	}
433
434	/**
435	* Delete an agent
436	*
437	* @return void
438	*/
439	public static function delete_agent() {
440
441	if ( check_ajax_referer( 'wpsc_get_delete_agent', '_ajax_nonce', false ) != 1 ) {
442	wp_send_json_error( 'Unauthorized request!', 401 );
443	}
444
445	if ( ! WPSC_Functions::is_site_admin() ) {
446	wp_send_json_error( 'Unauthorized!', 401 );
447	}
448
449	$id = isset( $_POST['id'] ) ? intval( $_POST['id'] ) : 0;
450	if ( ! $id ) {
451	wp_send_json_error( 'Bad Request', 400 );
452	}
453
454	$agent = new WPSC_Agent( $id );
455	if ( ! $agent->id ) {
456	wp_send_json_error( 'Bad Request', 400 );
457	}
458
459	$agent->is_active = 0;
460	$success = $agent->save();
461
462	// Remove agent capability.
463	if ( $agent->has_cap( 'backend-access' ) ) {
464	$agent->user->remove_cap( 'wpsc_agent' );
465	}
466
467	do_action( 'wpsc_delete_agent', $agent );
468
469	wp_die();
470	}
471
472	/**
473	* Search WordPress users for autocomplete purposes
474	*
475	* @return void
476	*/
477	public static function search_wp_users() {
478
479	if ( check_ajax_referer( 'wpsc_search_wp_users', '_ajax_nonce', false ) != 1 ) {
480	wp_send_json_error( 'Unauthorized request!', 400 );
481	}
482
483	global $wpdb;
484
485	if ( ! WPSC_Functions::is_site_admin() ) {
486	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
487	}
488	$term = isset( $_GET['q'] ) ? sanitize_text_field( wp_unslash( $_GET['q'] ) ) : '';
489
490	// search in wp user table.
491	$users = ( new WP_User_Query(
492	array(
493	'search' => '' . esc_attr( $term ) . '',
494	'search_columns' => array(
495	'user_login',
496	'user_nicename',
497	'user_email',
498	'display_name',
499	),
500	'number' => 10,
501	)
502	) )->get_results();
503
504	$response = array();
505	foreach ( $users as $user ) {
506	$response[] = array(
507	'id' => $user->ID,
508	'title' => $user->display_name,
509	'email' => $user->user_email,
510	);
511	}
512	wp_send_json( $response );
513	}
514
515	/**
516	* Create new agent
517	*
518	* @param object $user - user name.
519	* @param integer $role - role id.
520	* @return WPSC_Agent
521	*/
522	private static function insert_new_record( $user, $role ) {
523
524	$customer = WPSC_Customer::get_by_user_id( $user->ID );
525
526	// Create agent record.
527	$data = array(
528	'user' => $user->ID,
529	'customer' => $customer->id,
530	'role' => $role,
531	'name' => $user->display_name,
532	'is_active' => 1,
533	);
534	$agent = WPSC_Agent::insert( $data );
535
536	// Give agent capability to this WP user.
537	if ( $agent->has_cap( 'backend-access' ) ) {
538	$user->add_cap( 'wpsc_agent' );
539	}
540
541	// working hrs.
542	$company_whs = WPSC_Working_Hour::get();
543	for ( $i = 1; $i <= 7; $i++ ) {
544	$data = array(
545	'agent' => $agent->id,
546	'day' => $i,
547	'start_time' => $company_whs[ $i ]->start_time,
548	'end_time' => $company_whs[ $i ]->end_time,
549	);
550	WPSC_Working_Hour::insert( $data );
551	}
552
553	return $agent;
554	}
555
556	/**
557	* After user deleted
558	*
559	* @param integer $user_id - user id.
560	* @param integer $reassign - reassign.
561	* @param object $user -user info.
562	* @return void
563	*/
564	public static function wp_user_delete( $user_id, $reassign, $user ) {
565
566	global $wpdb;
567	$agent = WPSC_Agent::get_by_user_id( $user_id );
568	if ( ! $agent->id \|\| ! $agent->is_active ) {
569	return;
570	}
571
572	$agent->is_active = 0;
573	$agent->user = 0;
574	$agent->save();
575
576	do_action( 'wpsc_delete_agent', $agent );
577	}
578
579	/**
580	* After new user added
581	*
582	* @param integer $user_id - user id.
583	* @param array $user_data - user data.
584	* @return void
585	*/
586	public static function wp_user_register( $user_id, $user_data ) {
587
588	$customer = WPSC_Customer::get_by_email( $user_data['user_email'] );
589	if ( ! $customer->id ) {
590	return;
591	}
592
593	$agent = WPSC_Agent::get_by_customer( $customer );
594	if ( ! $agent->id ) {
595	return;
596	}
597
598	$name = $user_data['first_name'] . ' ' . $user_data['last_name'];
599	$name = trim( $name ) ? $name : $user_data['user_login'];
600
601	$agent->user = $user_id;
602	$agent->name = $name;
603	$agent->save();
604	}
605	}
606	endif;
607
608	WPSC_Agent_Settings::init();
609