| 1 |
<?php |
| 2 |
if ( ! defined( 'ABSPATH' ) ) { |
| 3 |
exit; // Exit if accessed directly! |
| 4 |
} |
| 5 |
|
| 6 |
if ( ! class_exists( 'WPSC_Shortcode_Three' ) ) : |
| 7 |
|
| 8 |
final class WPSC_Shortcode_Three { |
| 9 |
|
| 10 |
/** |
| 11 |
* Set whether ticket url is authenticated or not. |
| 12 |
* |
| 13 |
* @var boolean |
| 14 |
*/ |
| 15 |
public static $url_auth = false; |
| 16 |
|
| 17 |
/** |
| 18 |
* Initialize this class |
| 19 |
*/ |
| 20 |
public static function init() { |
| 21 |
|
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// register shortcode. |
| 23 |
add_shortcode( 'wpsc_open_ticket', array( __CLASS__, 'layout' ) ); |
| 24 |
|
| 25 |
// Authenticate. |
| 26 |
add_action( 'wp_ajax_wpsc_authenticate_open_ticket', array( __CLASS__, 'get_authenticate_open_ticket' ) ); |
| 27 |
add_action( 'wp_ajax_nopriv_wpsc_authenticate_open_ticket', array( __CLASS__, 'get_authenticate_open_ticket' ) ); |
| 28 |
add_action( 'wp_ajax_nopriv_wpsc_confirm_open_ticket_auth', array( __CLASS__, 'confirm_open_ticket_auth' ) ); |
| 29 |
} |
| 30 |
|
| 31 |
/** |
| 32 |
* Layout for this shortcode |
| 33 |
* |
| 34 |
* @param array $attrs - Shortcode attributes. |
| 35 |
* @return string |
| 36 |
*/ |
| 37 |
public static function layout( $attrs ) { |
| 38 |
|
| 39 |
$current_user = WPSC_Current_User::$current_user; |
| 40 |
$ticket_id = isset( $_REQUEST['ticket-id'] ) ? intval( $_REQUEST['ticket-id'] ) : 0; // phpcs:ignore |
| 41 |
if ( ! $ticket_id ) { |
| 42 |
$ticket_id = isset( $_REQUEST['ticket_id'] ) ? intval( $_REQUEST['ticket_id'] ) : 0; // phpcs:ignore |
| 43 |
} |
| 44 |
|
| 45 |
// ticket URL authentication. |
| 46 |
$advanced = get_option( 'wpsc-ms-advanced-settings' ); |
| 47 |
if ( ! $advanced['ticket-url-auth'] ) { |
| 48 |
|
| 49 |
$auth_code = isset( $_REQUEST['auth-code'] ) ? sanitize_text_field( $_REQUEST['auth-code'] ) : ''; // phpcs:ignore |
| 50 |
if ( ! $auth_code ) { |
| 51 |
$auth_code = isset( $_REQUEST['auth_code'] ) ? sanitize_text_field( $_REQUEST['auth_code'] ) : ''; // phpcs:ignore |
| 52 |
} |
| 53 |
|
| 54 |
if ( $ticket_id && $auth_code ) { |
| 55 |
$ticket = new WPSC_Ticket( $ticket_id ); |
| 56 |
self::$url_auth = $ticket->auth_code == $auth_code ? true : false; |
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} |
| 58 |
} |
| 59 |
|
| 60 |
ob_start();?> |
| 61 |
<div id="wpsc-container" style="display:none;"> |
| 62 |
<div class="wpsc-shortcode-container" style="border: none !important;"> |
| 63 |
<?php |
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|
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// logged in. |
| 66 |
if ( $current_user->is_customer ) { |
| 67 |
|
| 68 |
if ( $ticket_id ) { |
| 69 |
|
| 70 |
// js events. |
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add_action( 'wpsc_js_ready', array( __CLASS__, 'register_js_ready_function' ) ); |
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add_action( 'wpsc_js_after_ticket_reply', array( __CLASS__, 'js_after_ticket_reply' ) ); |
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add_action( 'wpsc_js_after_close_ticket', array( __CLASS__, 'js_after_close_ticket' ) ); |
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?> |
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<div class="wpsc-body"></div> |
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<?php |
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|
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} else { |
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|
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self::load_otp_form(); |
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} |
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} elseif ( $ticket_id && ! self::$url_auth ) { |
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// not logged in. |
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|
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WPSC_Frontend::load_authentication_screen( false, false ); |
| 86 |
?> |
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<div class="wpsc-form-devider"> |
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<span>----</span> |
| 89 |
<span class="label"><?php esc_attr_e( 'OR', 'supportcandy' ); ?></span> |
| 90 |
<span>----</span> |
| 91 |
</div> |
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<?php |
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self::load_otp_form( $ticket_id ); |
| 94 |
|
| 95 |
} elseif ( $ticket_id && self::$url_auth ) { |
| 96 |
|
| 97 |
?> |
| 98 |
<div class="wpsc-body"></div> |
| 99 |
<script> |
| 100 |
jQuery(document).ready(function(){ |
| 101 |
wpsc_get_individual_ticket(<?php echo intval( $ticket_id ); ?>); |
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}); |
| 103 |
</script> |
| 104 |
<?php |
| 105 |
|
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} else { |
| 107 |
|
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self::load_otp_form(); |
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} |
| 110 |
?> |
| 111 |
|
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</div> |
| 113 |
<style> |
| 114 |
.wpsc-it-container { |
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margin: 0 !important; |
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} |
| 117 |
.wpsc-it-reply-section-container { |
| 118 |
padding-left: 3px; |
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} |
| 120 |
</style> |
| 121 |
</div> |
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<?php |
| 123 |
WPSC_Frontend::load_html_snippets(); |
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self::load_js_functions( $ticket_id ); |
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return ob_get_clean(); |
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} |
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|
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/** |
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* Load OTP form |
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* |
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* @param integer $ticket_id - ticket id. |
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* @return void |
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*/ |
| 134 |
public static function load_otp_form( $ticket_id = 0 ) { |
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|
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$current_user = WPSC_Current_User::$current_user; |
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$ticket_id = $ticket_id ? $ticket_id : ''; |
| 138 |
?> |
| 139 |
<div class="wpsc-auth-container"> |
| 140 |
<div class="auth-inner-container"> |
| 141 |
<h2><?php esc_attr_e( 'Open existing ticket', 'supportcandy' ); ?></h2> |
| 142 |
<form onsubmit="return false;" class="wpsc-login wpsc-authenticate-open-ticket"> |
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|
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<input type="text" name="ticket_id" placeholder="<?php esc_attr_e( 'Ticket ID', 'supportcandy' ); ?>" value="<?php echo esc_attr( $ticket_id ); ?>" autocomplete="off"/> |
| 145 |
<?php |
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|
| 147 |
if ( ! $current_user->is_customer ) { |
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?> |
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<input type="text" name="email_address" placeholder="<?php esc_attr_e( 'Email Address', 'supportcandy' ); ?>" autocomplete="off"/> |
| 150 |
<?php |
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} else { |
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?> |
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<input type="hidden" name="email_address" value="<?php echo esc_attr( $current_user->customer->email ); ?>"/> |
| 154 |
<?php |
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} |
| 156 |
?> |
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|
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<button class="wpsc-button normal primary" onclick="wpsc_authenticate_open_ticket(this)"><?php esc_attr_e( 'Submit', 'supportcandy' ); ?></button> |
| 159 |
<button class="wpsc-button normal secondary" onclick="window.location.reload();"><?php esc_attr_e( 'Cancel', 'supportcandy' ); ?></button> |
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<input type="hidden" name="action" value="wpsc_authenticate_open_ticket"/> |
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<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_authenticate_open_ticket' ) ); ?>"> |
| 162 |
</form> |
| 163 |
<script> |
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/** |
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* Load OTP verification |
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*/ |
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function wpsc_authenticate_open_ticket(el) { |
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|
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const form = jQuery(el).closest('form')[0]; |
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const dataform = new FormData(form); |
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|
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if (!dataform.get('ticket_id').trim() || !dataform.get('email_address').trim()) { |
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alert(supportcandy.translations.req_fields_missing); |
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return; |
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} |
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|
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var authContainer = jQuery(el).closest('.wpsc-auth-container'); |
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authContainer.html(supportcandy.loader_html); |
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jQuery.ajax({ |
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url: supportcandy.ajax_url, |
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type: 'POST', |
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data: dataform, |
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processData: false, |
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contentType: false |
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}).done(function (res) { |
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if (typeof(res) == "object") { |
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if (res.ticket_url) { |
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window.location.href = res.ticket_url; |
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} else { |
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alert(supportcandy.translations.something_wrong); |
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window.location.reload(); |
| 192 |
} |
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} else { |
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authContainer.html(res); |
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} |
| 196 |
}).fail(function (data) { |
| 197 |
alert(supportcandy.translations.something_wrong); |
| 198 |
window.location.reload(); |
| 199 |
}); |
| 200 |
} |
| 201 |
</script> |
| 202 |
<?php |
| 203 |
if ( $current_user->is_customer ) : |
| 204 |
?> |
| 205 |
<div style="display:flex;flex-direction:column;margin: 10px 0 0;font-size: 12px;"> |
| 206 |
<span> |
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<?php |
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/* translators: %1$s: customer name */ |
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printf( esc_attr__( 'Logged-in as %1$s', 'supportcandy' ), '<strong>' . esc_attr( $current_user->customer->name ) . '</strong>' ); |
| 210 |
?> |
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</span> |
| 212 |
<span class="wpsc-link" onclick="wpsc_user_logout(this, '<?php echo esc_attr( wp_create_nonce( 'wpsc_user_logout' ) ); ?>');"><?php esc_attr_e( 'Log out', 'supportcandy' ); ?></span> |
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</div> |
| 214 |
<?php |
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endif |
| 216 |
?> |
| 217 |
</div> |
| 218 |
</div> |
| 219 |
<?php |
| 220 |
} |
| 221 |
|
| 222 |
/** |
| 223 |
* Load js functions for this shortcode |
| 224 |
* |
| 225 |
* @param integer $ticket_id - ticket id. |
| 226 |
* @return void |
| 227 |
*/ |
| 228 |
public static function load_js_functions( $ticket_id ) { |
| 229 |
?> |
| 230 |
|
| 231 |
<script type="text/javascript"> |
| 232 |
/** |
| 233 |
* Get create ticket form |
| 234 |
*/ |
| 235 |
function wpsc_get_individual_ticket() { |
| 236 |
|
| 237 |
jQuery('.wpsc-body').html(supportcandy.loader_html); |
| 238 |
|
| 239 |
if (supportcandy.is_reload != 1) { |
| 240 |
wpsc_scroll_top(); |
| 241 |
} else { supportcandy.is_reload = 0 } |
| 242 |
|
| 243 |
var url = new URL(window.location.href); |
| 244 |
var search_params = url.searchParams; |
| 245 |
|
| 246 |
var data = { action: 'wpsc_get_individual_ticket', ticket_id: <?php echo esc_attr( $ticket_id ); ?> }; |
| 247 |
search_params.forEach(function(value, key) { |
| 248 |
data[key] = value; |
| 249 |
}); |
| 250 |
jQuery.post(supportcandy.ajax_url, data).done(function (response) { |
| 251 |
jQuery('.wpsc-body').html(response); |
| 252 |
wpsc_reset_responsive_style(); |
| 253 |
}).fail(function(response){ |
| 254 |
jQuery('.wpsc-body').html('<div style="display:flex; justify-content:center; margin:0 15px 15px; width:100%;"><?php esc_attr_e( 'Unauthorized access!', 'supportcandy' ); ?></div>'); |
| 255 |
}); |
| 256 |
} |
| 257 |
</script> |
| 258 |
<?php |
| 259 |
} |
| 260 |
|
| 261 |
/** |
| 262 |
* JS ready function |
| 263 |
* |
| 264 |
* @return void |
| 265 |
*/ |
| 266 |
public static function register_js_ready_function() { |
| 267 |
|
| 268 |
echo 'wpsc_get_individual_ticket();' . PHP_EOL; |
| 269 |
} |
| 270 |
|
| 271 |
/** |
| 272 |
* Get authentication OTP screen for open ticket |
| 273 |
* |
| 274 |
* @return void |
| 275 |
*/ |
| 276 |
public static function get_authenticate_open_ticket() { |
| 277 |
|
| 278 |
if ( check_ajax_referer( 'wpsc_authenticate_open_ticket', '_ajax_nonce', false ) != 1 ) { |
| 279 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 280 |
} |
| 281 |
|
| 282 |
$ticket_id = isset( $_POST['ticket_id'] ) ? intval( $_POST['ticket_id'] ) : 0; |
| 283 |
$email_address = isset( $_POST['email_address'] ) ? sanitize_text_field( wp_unslash( $_POST['email_address'] ) ) : ''; |
| 284 |
if ( ! $ticket_id || ! $email_address || ! filter_var( $email_address, FILTER_VALIDATE_EMAIL ) ) { |
| 285 |
wp_send_json_error( 'Bad request', 400 ); |
| 286 |
} |
| 287 |
|
| 288 |
$ticket = new WPSC_Ticket( $ticket_id ); |
| 289 |
if ( ! $ticket->id ) { |
| 290 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 291 |
} |
| 292 |
|
| 293 |
WPSC_Individual_Ticket::$ticket = $ticket; |
| 294 |
|
| 295 |
$current_user = WPSC_Current_User::$current_user; |
| 296 |
if ( WPSC_Individual_Ticket::is_customer() || ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'view' ) ) ) { |
| 297 |
|
| 298 |
// ticket url. |
| 299 |
$page_settings = get_option( 'wpsc-gs-page-settings' ); |
| 300 |
$url = $page_settings['open-ticket-page'] ? get_permalink( $page_settings['open-ticket-page'] ) : get_permalink( $page_settings['support-page'] ); |
| 301 |
if ( ! $url ) { |
| 302 |
wp_send_json_error( 'Open ticket page not selected!', 400 ); |
| 303 |
} |
| 304 |
$ticket_url = add_query_arg( |
| 305 |
array( |
| 306 |
'ticket-id' => $ticket_id, |
| 307 |
), |
| 308 |
$url |
| 309 |
); |
| 310 |
|
| 311 |
header( 'Content-Type: application/json' ); |
| 312 |
echo wp_json_encode( |
| 313 |
array( |
| 314 |
'ticket_url' => $ticket_url, |
| 315 |
) |
| 316 |
); |
| 317 |
wp_die(); |
| 318 |
} |
| 319 |
|
| 320 |
$otp = WPSC_Email_OTP::insert( |
| 321 |
array( |
| 322 |
'email' => $email_address, |
| 323 |
'date_expiry' => ( new DateTime() )->add( new DateInterval( 'P1D' ) )->format( 'Y-m-d H:i:s' ), |
| 324 |
'data' => wp_json_encode( |
| 325 |
array( |
| 326 |
'email' => $email_address, |
| 327 |
'name' => $ticket->customer->name, |
| 328 |
'ticket_id' => $ticket_id, |
| 329 |
) |
| 330 |
), |
| 331 |
) |
| 332 |
); |
| 333 |
|
| 334 |
// Send OTP for login. |
| 335 |
WPSC_EN_Guest_Login_OTP::send_otp( $otp ); |
| 336 |
?> |
| 337 |
|
| 338 |
<div class="auth-inner-container"> |
| 339 |
<h2><?php esc_attr_e( 'Open existing ticket', 'supportcandy' ); ?></h2> |
| 340 |
<small style="margin: 0 0 5px;"><?php esc_attr_e( 'We have sent a one-time verification code to your email address. Please insert it below and submit to open ticket!', 'supportcandy' ); ?></small> |
| 341 |
<form onsubmit="return false;" class="wpsc-login wpsc-confirm-open-ticket-auth"> |
| 342 |
<input type="text" name="otp" autocomplete="off"/> |
| 343 |
<button class="wpsc-button normal primary" onclick="wpsc_confirm_open_ticket_auth(this, '<?php echo esc_attr( wp_create_nonce( 'wpsc_confirm_open_ticket_auth' ) ); ?>')"><?php esc_attr_e( 'Submit', 'supportcandy' ); ?></button> |
| 344 |
<input type="hidden" name="action" value="wpsc_confirm_open_ticket_auth"/> |
| 345 |
<input type="hidden" name="otp_id" value="<?php echo esc_attr( $otp->id ); ?>"> |
| 346 |
<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_confirm_open_ticket_auth' ) ); ?>"> |
| 347 |
</form> |
| 348 |
<script> |
| 349 |
/** |
| 350 |
* Confirm OTP |
| 351 |
* |
| 352 |
* @return void |
| 353 |
*/ |
| 354 |
function wpsc_confirm_open_ticket_auth(el, nonce) { |
| 355 |
|
| 356 |
const form = jQuery(el).closest('form')[0]; |
| 357 |
const dataform = new FormData(form); |
| 358 |
|
| 359 |
if (!dataform.get('otp').trim()) { |
| 360 |
alert(supportcandy.translations.req_fields_missing); |
| 361 |
return; |
| 362 |
} |
| 363 |
|
| 364 |
jQuery(el).closest('.wpsc-auth-container').html(supportcandy.loader_html); |
| 365 |
jQuery.ajax({ |
| 366 |
url: supportcandy.ajax_url, |
| 367 |
type: 'POST', |
| 368 |
data: dataform, |
| 369 |
processData: false, |
| 370 |
contentType: false |
| 371 |
}).done(function (res) { |
| 372 |
if (res.isSuccess == 1) { |
| 373 |
window.location.href = res.ticket_url; |
| 374 |
} else { |
| 375 |
alert(supportcandy.translations.something_wrong); |
| 376 |
window.location.reload(); |
| 377 |
} |
| 378 |
}); |
| 379 |
} |
| 380 |
</script> |
| 381 |
</div> |
| 382 |
<?php |
| 383 |
wp_die(); |
| 384 |
} |
| 385 |
|
| 386 |
/** |
| 387 |
* Confirm guest login |
| 388 |
* |
| 389 |
* @return void |
| 390 |
*/ |
| 391 |
public static function confirm_open_ticket_auth() { |
| 392 |
|
| 393 |
if ( check_ajax_referer( 'wpsc_confirm_open_ticket_auth', '_ajax_nonce', false ) != 1 ) { |
| 394 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 395 |
} |
| 396 |
|
| 397 |
$page_settings = get_option( 'wpsc-gs-page-settings' ); |
| 398 |
|
| 399 |
$verification_otp = isset( $_POST['otp'] ) ? sanitize_text_field( wp_unslash( $_POST['otp'] ) ) : ''; |
| 400 |
if ( ! $verification_otp ) { |
| 401 |
wp_send_json_error( 'Bad request', 400 ); |
| 402 |
} |
| 403 |
|
| 404 |
$id = isset( $_POST['otp_id'] ) ? intval( $_POST['otp_id'] ) : ''; |
| 405 |
if ( ! $id ) { |
| 406 |
wp_send_json_error( 'Bad request', 400 ); |
| 407 |
} |
| 408 |
|
| 409 |
$otp = new WPSC_Email_OTP( $id ); |
| 410 |
if ( ! $otp->id ) { |
| 411 |
wp_send_json_error( 'Bad request', 400 ); |
| 412 |
} |
| 413 |
|
| 414 |
if ( ! $otp->is_valid( $verification_otp ) ) { |
| 415 |
echo wp_json_encode( array( 'isSuccess' => 0 ) ); |
| 416 |
wp_die(); |
| 417 |
} |
| 418 |
|
| 419 |
$data = json_decode( $otp->data, true ); |
| 420 |
$data['auth_token'] = WPSC_Functions::get_random_string( 100 ); |
| 421 |
$data['auth_type'] = 'open-ticket'; |
| 422 |
$otp->data = wp_json_encode( $data ); |
| 423 |
$otp->save(); |
| 424 |
|
| 425 |
$auth = array( |
| 426 |
'email' => $otp->email, |
| 427 |
'token' => $data['auth_token'], |
| 428 |
); |
| 429 |
|
| 430 |
setcookie( 'wpsc_guest_login_auth', wp_json_encode( $auth ), $otp->date_expiry->getTimestamp(), '/' ); |
| 431 |
|
| 432 |
$url = get_permalink( $page_settings['open-ticket-page'] ); |
| 433 |
$ticket_url = add_query_arg( |
| 434 |
array( |
| 435 |
'ticket-id' => $data['ticket_id'], |
| 436 |
), |
| 437 |
$url |
| 438 |
); |
| 439 |
|
| 440 |
wp_send_json( |
| 441 |
array( |
| 442 |
'isSuccess' => 1, |
| 443 |
'ticket_url' => $ticket_url, |
| 444 |
) |
| 445 |
); |
| 446 |
} |
| 447 |
|
| 448 |
/** |
| 449 |
* After ticket reply |
| 450 |
* |
| 451 |
* @return void |
| 452 |
*/ |
| 453 |
public static function js_after_ticket_reply() { |
| 454 |
|
| 455 |
echo 'wpsc_get_individual_ticket(ticket_id)' . PHP_EOL; |
| 456 |
} |
| 457 |
|
| 458 |
/** |
| 459 |
* JS after close ticket |
| 460 |
* |
| 461 |
* @return void |
| 462 |
*/ |
| 463 |
public static function js_after_close_ticket() { |
| 464 |
|
| 465 |
echo 'wpsc_get_individual_ticket(ticket_id)' . PHP_EOL; |
| 466 |
} |
| 467 |
} |
| 468 |
endif; |
| 469 |
|
| 470 |
WPSC_Shortcode_Three::init(); |
| 471 |
|
