| 1 |
<?php |
| 2 |
if ( ! defined( 'ABSPATH' ) ) { |
| 3 |
exit; // Exit if accessed directly! |
| 4 |
} |
| 5 |
|
| 6 |
if ( ! class_exists( 'WPSC_Macros' ) ) : |
| 7 |
|
| 8 |
final class WPSC_Macros { |
| 9 |
|
| 10 |
/** |
| 11 |
* All macros |
| 12 |
* |
| 13 |
* @var array |
| 14 |
*/ |
| 15 |
public static $macros; |
| 16 |
|
| 17 |
/** |
| 18 |
* Custom field type attachments macros |
| 19 |
* |
| 20 |
* @var array |
| 21 |
*/ |
| 22 |
public static $attachments = array(); |
| 23 |
|
| 24 |
/** |
| 25 |
* Initialize this class |
| 26 |
* |
| 27 |
* @return void |
| 28 |
*/ |
| 29 |
public static function init() { |
| 30 |
|
| 31 |
// Load macros. |
| 32 |
add_action( 'init', array( __CLASS__, 'load_macros' ), 12 ); |
| 33 |
|
| 34 |
// get macros modal. |
| 35 |
add_action( 'wp_ajax_wpsc_get_macros', array( __CLASS__, 'get_macros' ) ); |
| 36 |
add_action( 'wp_ajax_nopriv_wpsc_get_macros', array( __CLASS__, 'get_macros' ) ); |
| 37 |
} |
| 38 |
|
| 39 |
/** |
| 40 |
* Load maros on init wp event |
| 41 |
* |
| 42 |
* @return void |
| 43 |
*/ |
| 44 |
public static function load_macros() { |
| 45 |
|
| 46 |
$macros = array( |
| 47 |
|
| 48 |
array( |
| 49 |
'tag' => '{{ticket_id}}', |
| 50 |
'title' => esc_attr__( 'Ticket id', 'supportcandy' ), |
| 51 |
), |
| 52 |
array( |
| 53 |
'tag' => '{{customer_name}}', |
| 54 |
'title' => esc_attr__( 'Customer name', 'supportcandy' ), |
| 55 |
), |
| 56 |
array( |
| 57 |
'tag' => '{{customer_first_name}}', |
| 58 |
'title' => esc_attr__( 'Customer first name', 'supportcandy' ), |
| 59 |
), |
| 60 |
array( |
| 61 |
'tag' => '{{customer_email}}', |
| 62 |
'title' => esc_attr__( 'Customer email addrees', 'supportcandy' ), |
| 63 |
), |
| 64 |
array( |
| 65 |
'tag' => '{{last_reply}}', |
| 66 |
'title' => esc_attr__( 'Last reply', 'supportcandy' ), |
| 67 |
), |
| 68 |
array( |
| 69 |
'tag' => '{{last_reply_user_name}}', |
| 70 |
'title' => esc_attr__( 'Last reply user name', 'supportcandy' ), |
| 71 |
), |
| 72 |
array( |
| 73 |
'tag' => '{{last_reply_user_email}}', |
| 74 |
'title' => esc_attr__( 'Last reply user email', 'supportcandy' ), |
| 75 |
), |
| 76 |
array( |
| 77 |
'tag' => '{{last_reply_user_first_name}}', |
| 78 |
'title' => esc_attr__( 'Last reply user first name', 'supportcandy' ), |
| 79 |
), |
| 80 |
array( |
| 81 |
'tag' => '{{last_note}}', |
| 82 |
'title' => esc_attr__( 'Last note', 'supportcandy' ), |
| 83 |
), |
| 84 |
array( |
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'tag' => '{{last_note_user_name}}', |
| 86 |
'title' => esc_attr__( 'Last note user name', 'supportcandy' ), |
| 87 |
), |
| 88 |
array( |
| 89 |
'tag' => '{{last_note_user_email}}', |
| 90 |
'title' => esc_attr__( 'Last note user email', 'supportcandy' ), |
| 91 |
), |
| 92 |
array( |
| 93 |
'tag' => '{{last_note_user_first_name}}', |
| 94 |
'title' => esc_attr__( 'Last note user first name', 'supportcandy' ), |
| 95 |
), |
| 96 |
array( |
| 97 |
'tag' => '{{current_user_name}}', |
| 98 |
'title' => esc_attr__( 'Current user name', 'supportcandy' ), |
| 99 |
), |
| 100 |
array( |
| 101 |
'tag' => '{{current_user_email}}', |
| 102 |
'title' => esc_attr__( 'Current user email', 'supportcandy' ), |
| 103 |
), |
| 104 |
array( |
| 105 |
'tag' => '{{current_user_first_name}}', |
| 106 |
'title' => esc_attr__( 'Current user first name', 'supportcandy' ), |
| 107 |
), |
| 108 |
array( |
| 109 |
'tag' => '{{ticket_history}}', |
| 110 |
'title' => esc_attr__( 'Ticket history (last few report & reply excluding last reply)', 'supportcandy' ), |
| 111 |
), |
| 112 |
array( |
| 113 |
'tag' => '{{ticket_history_all}}', |
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'title' => esc_attr__( 'Ticket history (report & reply)', 'supportcandy' ), |
| 115 |
), |
| 116 |
array( |
| 117 |
'tag' => '{{ticket_notes_history}}', |
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'title' => esc_attr__( 'Ticket history (note)', 'supportcandy' ), |
| 119 |
), |
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array( |
| 121 |
'tag' => '{{ticket_history_all_with_notes}}', |
| 122 |
'title' => esc_attr__( 'Ticket history (report, reply & note)', 'supportcandy' ), |
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), |
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array( |
| 125 |
'tag' => '{{ticket_history_all_with_logs}}', |
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'title' => esc_attr__( 'Ticket history (report, reply & log)', 'supportcandy' ), |
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), |
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array( |
| 129 |
'tag' => '{{ticket_history_all_with_notes_and_logs}}', |
| 130 |
'title' => esc_attr__( 'Ticket history (report, reply, note & log)', 'supportcandy' ), |
| 131 |
), |
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array( |
| 133 |
'tag' => '{{ticket_notes_history_with_logs}}', |
| 134 |
'title' => esc_attr__( 'Ticket history (note & log)', 'supportcandy' ), |
| 135 |
), |
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array( |
| 137 |
'tag' => '{{ticket_url}}', |
| 138 |
'title' => esc_attr__( 'Ticket URL', 'supportcandy' ), |
| 139 |
), |
| 140 |
array( |
| 141 |
'tag' => '{{ticket_url_plain}}', |
| 142 |
'title' => esc_attr__( 'Returns the ticket URL without any HTML formatting.', 'supportcandy' ), |
| 143 |
), |
| 144 |
); |
| 145 |
|
| 146 |
// Add custom fields. |
| 147 |
foreach ( WPSC_Custom_Field::$custom_fields as $cf ) { |
| 148 |
|
| 149 |
if ( ! ( |
| 150 |
class_exists( $cf->type ) && |
| 151 |
in_array( $cf->field, WPSC_CF_Settings::$allowed_modules['ticket-macro'] ) && |
| 152 |
$cf->type::$has_macro |
| 153 |
) ) { |
| 154 |
continue; |
| 155 |
} |
| 156 |
|
| 157 |
$macros[] = array( |
| 158 |
'tag' => '{{' . $cf->slug . '}}', |
| 159 |
'title' => $cf->name, |
| 160 |
); |
| 161 |
} |
| 162 |
|
| 163 |
self::$macros = apply_filters( 'wpsc_macros', $macros ); |
| 164 |
} |
| 165 |
|
| 166 |
/** |
| 167 |
* Get macros |
| 168 |
* |
| 169 |
* @return void |
| 170 |
*/ |
| 171 |
public static function get_macros() { |
| 172 |
|
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$current_user = WPSC_Current_User::$current_user; |
| 174 |
if ( ! $current_user->is_agent ) { |
| 175 |
wp_send_json_error( new WP_Error( '001', 'Bad request!' ), 400 ); |
| 176 |
} |
| 177 |
|
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$gs = get_option( 'wpsc-gs-general' ); |
| 179 |
$title = esc_attr__( 'Insert macro', 'supportcandy' ); |
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|
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// Sort macros. |
| 182 |
$macros = self::$macros; |
| 183 |
$macros = WPSC_Functions::array_sort( $macros, 'title', SORT_ASC ); |
| 184 |
|
| 185 |
// Unique ID. |
| 186 |
$unique_id = uniqid( 'wpsc_' ); |
| 187 |
|
| 188 |
ob_start();?> |
| 189 |
|
| 190 |
<div style="width: 100%;"> |
| 191 |
<table class="wpsc-setting-tbl wpscMacros"> |
| 192 |
<thead> |
| 193 |
<tr> |
| 194 |
<th><?php esc_attr_e( 'Title', 'supportcandy' ); ?></th> |
| 195 |
<th><?php esc_attr_e( 'Actions', 'supportcandy' ); ?></th> |
| 196 |
</tr> |
| 197 |
</thead> |
| 198 |
<tbody> |
| 199 |
<?php |
| 200 |
foreach ( $macros as $macro ) { |
| 201 |
|
| 202 |
if ( $macro['tag'] == '{{customer_email}}' && ! in_array( $current_user->agent->role, $gs['allow-ar-thread-email'] ) ) { |
| 203 |
continue; |
| 204 |
} |
| 205 |
?> |
| 206 |
<tr> |
| 207 |
<td class="insert-tag lable" data-label="<?php echo esc_attr( $macro['title'] ); ?>" data-tag="<?php echo esc_attr( $macro['tag'] ); ?>"><?php echo esc_attr( $macro['title'] ); ?></td> |
| 208 |
<td> |
| 209 |
<a class="copy-tag wpsc-link" title="<?php echo esc_attr_e( 'Copy Tag', 'supportcandy' ); ?>"><?php esc_attr_e( 'Copy', 'supportcandy' ); ?></a> | |
| 210 |
<a class="insert-tag wpsc-link" title="<?php echo esc_attr_e( 'Insert Tag', 'supportcandy' ); ?>"><?php esc_attr_e( 'Insert', 'supportcandy' ); ?></a> |
| 211 |
</td> |
| 212 |
</tr> |
| 213 |
<?php |
| 214 |
} |
| 215 |
?> |
| 216 |
</tbody> |
| 217 |
</table> |
| 218 |
</div> |
| 219 |
|
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<script> |
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var macroTable = jQuery('table.wpscMacros').DataTable({ |
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ordering: false, |
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paging: false, |
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info: false, |
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order: [[1, "desc"]], |
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columnDefs: [ |
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{ targets: -1, searchable: false, orderable: false }, |
| 228 |
{ targets: '_all', className: 'dt-left' } |
| 229 |
], |
| 230 |
language: supportcandy.translations.datatables |
| 231 |
}); |
| 232 |
|
| 233 |
jQuery(document).ready(function() { |
| 234 |
jQuery('div.dt-search input', macroTable.table().container()).focus(); |
| 235 |
}) |
| 236 |
|
| 237 |
// Insert tag directly into editor |
| 238 |
jQuery('.insert-tag').click(function(){ |
| 239 |
|
| 240 |
var text_to_insert = jQuery(this).closest('tr').find('td:first-child').data('tag'); |
| 241 |
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); |
| 242 |
if (is_tinymce) { |
| 243 |
tinymce.activeEditor.execCommand('mceInsertContent', false, text_to_insert); |
| 244 |
} else { |
| 245 |
var $txt = jQuery(".wpsc_textarea"); |
| 246 |
var caretPos = $txt[0].selectionStart; |
| 247 |
var textAreaTxt = $txt.val(); |
| 248 |
$txt.val(textAreaTxt.substring(0, caretPos) + text_to_insert + textAreaTxt.substring(caretPos)); |
| 249 |
} |
| 250 |
wpsc_close_modal(); |
| 251 |
}); |
| 252 |
// Copy tag to clipboard |
| 253 |
jQuery('.copy-tag').click(function(){ |
| 254 |
|
| 255 |
var text_to_copy = jQuery(this).closest('tr').find('td:first-child').data('tag'); |
| 256 |
var temp = jQuery("<input>"); |
| 257 |
jQuery("body").append(temp); |
| 258 |
temp.val(text_to_copy).select(); |
| 259 |
document.execCommand("copy"); |
| 260 |
temp.remove(); |
| 261 |
wpsc_close_modal(); |
| 262 |
}); |
| 263 |
</script> |
| 264 |
<?php |
| 265 |
$body = ob_get_clean(); |
| 266 |
|
| 267 |
ob_start(); |
| 268 |
?> |
| 269 |
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();"> |
| 270 |
<?php esc_attr_e( 'Close', 'supportcandy' ); ?> |
| 271 |
</button> |
| 272 |
<?php |
| 273 |
do_action( 'wpsc_get_after_macro' ); |
| 274 |
$footer = ob_get_clean(); |
| 275 |
|
| 276 |
$response = array( |
| 277 |
'title' => $title, |
| 278 |
'body' => $body, |
| 279 |
'footer' => $footer, |
| 280 |
); |
| 281 |
wp_send_json( $response ); |
| 282 |
} |
| 283 |
|
| 284 |
/** |
| 285 |
* Replace macros in string |
| 286 |
* |
| 287 |
* @param string $str - String to replace macros in. |
| 288 |
* @param WPSC_ticket $ticket - ticket object. |
| 289 |
* @param string $module - module name. |
| 290 |
* @return string |
| 291 |
*/ |
| 292 |
public static function replace( $str, $ticket, $module = '' ) { |
| 293 |
|
| 294 |
// validate ticket object. |
| 295 |
if ( is_object( $ticket ) && ! intval( $ticket->id ) ) { |
| 296 |
return $str; |
| 297 |
} |
| 298 |
|
| 299 |
// get all macros within string so that will replace only matched. |
| 300 |
preg_match_all( '/{(\w*)}/', $str, $matches ); |
| 301 |
$matches = isset( $matches[1] ) ? array_unique( $matches[1] ) : array(); |
| 302 |
|
| 303 |
// replace matched tags. |
| 304 |
foreach ( $matches as $macro ) { |
| 305 |
|
| 306 |
switch ( $macro ) { |
| 307 |
|
| 308 |
case 'ticket_id': |
| 309 |
$cf = WPSC_Custom_Field::get_cf_by_slug( 'id' ); |
| 310 |
$str = str_replace( '{{ticket_id}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str ); |
| 311 |
break; |
| 312 |
|
| 313 |
case 'ticket_status': |
| 314 |
$cf = WPSC_Custom_Field::get_cf_by_slug( 'status' ); |
| 315 |
$str = str_replace( '{{ticket_status}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str ); |
| 316 |
break; |
| 317 |
|
| 318 |
case 'ticket_category': |
| 319 |
$cf = WPSC_Custom_Field::get_cf_by_slug( 'category' ); |
| 320 |
$str = str_replace( '{{ticket_category}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str ); |
| 321 |
break; |
| 322 |
|
| 323 |
case 'ticket_priority': |
| 324 |
$cf = WPSC_Custom_Field::get_cf_by_slug( 'priority' ); |
| 325 |
$str = str_replace( '{{ticket_priority}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str ); |
| 326 |
break; |
| 327 |
|
| 328 |
case 'ticket_subject': |
| 329 |
$cf = WPSC_Custom_Field::get_cf_by_slug( 'subject' ); |
| 330 |
$str = str_replace( '{{ticket_subject}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str ); |
| 331 |
break; |
| 332 |
|
| 333 |
case 'customer_name': |
| 334 |
$cf = WPSC_Custom_Field::get_cf_by_slug( 'customer' ); |
| 335 |
$str = str_replace( '{{customer_name}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str ); |
| 336 |
break; |
| 337 |
|
| 338 |
case 'customer_email': |
| 339 |
$cf = WPSC_Custom_Field::get_cf_by_slug( 'email' ); |
| 340 |
$str = str_replace( '{{customer_email}}', $cf->type::get_customer_field_val( $cf, $ticket->customer ), $str ); |
| 341 |
break; |
| 342 |
|
| 343 |
case 'customer_first_name': |
| 344 |
$str = self::replace_customer_first_name( $str, $ticket ); |
| 345 |
break; |
| 346 |
|
| 347 |
case 'ticket_description': |
| 348 |
$cf = WPSC_Custom_Field::get_cf_by_slug( 'description' ); |
| 349 |
$str = str_replace( '{{ticket_description}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str ); |
| 350 |
break; |
| 351 |
|
| 352 |
case 'last_reply': |
| 353 |
$str = self::replace_last_reply( $str, $ticket ); |
| 354 |
break; |
| 355 |
|
| 356 |
case 'last_reply_user_name': |
| 357 |
$str = self::replace_last_reply_user_name( $str, $ticket ); |
| 358 |
break; |
| 359 |
|
| 360 |
case 'last_reply_user_email': |
| 361 |
$str = self::replace_last_reply_user_email( $str, $ticket ); |
| 362 |
break; |
| 363 |
|
| 364 |
case 'last_reply_user_first_name': |
| 365 |
$str = self::replace_last_reply_user_first_name( $str, $ticket ); |
| 366 |
break; |
| 367 |
|
| 368 |
case 'last_note': |
| 369 |
$str = self::replace_last_note( $str, $ticket ); |
| 370 |
break; |
| 371 |
|
| 372 |
case 'last_note_user_name': |
| 373 |
$str = self::replace_last_note_user_name( $str, $ticket ); |
| 374 |
break; |
| 375 |
|
| 376 |
case 'last_note_user_email': |
| 377 |
$str = self::replace_last_note_user_email( $str, $ticket ); |
| 378 |
break; |
| 379 |
|
| 380 |
case 'last_note_user_first_name': |
| 381 |
$str = self::replace_last_note_user_first_name( $str, $ticket ); |
| 382 |
break; |
| 383 |
|
| 384 |
case 'current_user_name': |
| 385 |
$str = self::replace_current_user_name( $str, $ticket ); |
| 386 |
break; |
| 387 |
|
| 388 |
case 'current_user_email': |
| 389 |
$str = self::replace_current_user_email( $str, $ticket ); |
| 390 |
break; |
| 391 |
|
| 392 |
case 'current_user_first_name': |
| 393 |
$str = self::replace_current_user_first_name( $str, $ticket ); |
| 394 |
break; |
| 395 |
|
| 396 |
case 'previously_assigned_agent': |
| 397 |
$cf = WPSC_Custom_Field::get_cf_by_slug( 'prev_assignee' ); |
| 398 |
$str = str_replace( '{{' . $cf->slug . '}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str ); |
| 399 |
break; |
| 400 |
|
| 401 |
case 'ticket_history': |
| 402 |
$str = self::replace_ticket_history( $str, $ticket ); |
| 403 |
break; |
| 404 |
|
| 405 |
case 'ticket_history_all': |
| 406 |
$str = self::replace_ticket_history_all( $str, $ticket ); |
| 407 |
break; |
| 408 |
|
| 409 |
case 'ticket_notes_history': |
| 410 |
$str = self::replace_ticket_notes_history( $str, $ticket ); |
| 411 |
break; |
| 412 |
|
| 413 |
case 'ticket_history_all_with_notes': |
| 414 |
$str = self::replace_ticket_history_all_with_notes( $str, $ticket ); |
| 415 |
break; |
| 416 |
|
| 417 |
case 'ticket_history_all_with_logs': |
| 418 |
$str = self::replace_ticket_history_all_with_logs( $str, $ticket ); |
| 419 |
break; |
| 420 |
|
| 421 |
case 'ticket_history_all_with_notes_and_logs': |
| 422 |
$str = self::replace_ticket_history_all_with_notes_and_logs( $str, $ticket ); |
| 423 |
break; |
| 424 |
|
| 425 |
case 'ticket_notes_history_with_logs': |
| 426 |
$str = self::replace_ticket_notes_history_with_logs( $str, $ticket ); |
| 427 |
break; |
| 428 |
|
| 429 |
case 'ticket_url': |
| 430 |
$str = self::replace_ticket_url( $str, $ticket ); |
| 431 |
break; |
| 432 |
|
| 433 |
case 'ticket_url_plain': |
| 434 |
$str = self::replace_ticket_url_plain( $str, $ticket ); |
| 435 |
break; |
| 436 |
|
| 437 |
default: |
| 438 |
// custom fields. |
| 439 |
foreach ( WPSC_Custom_Field::$custom_fields as $cf ) { |
| 440 |
|
| 441 |
if ( |
| 442 |
$cf->type::$slug == 'cf_html' || |
| 443 |
$cf->slug != $macro |
| 444 |
) { |
| 445 |
continue; |
| 446 |
} |
| 447 |
|
| 448 |
$val = in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ? $cf->type::get_ticket_field_val( $cf, $ticket, $module ) : $cf->type::get_customer_field_val( $cf, $ticket->customer ); |
| 449 |
$str = str_replace( '{{' . $cf->slug . '}}', $val, $str ); |
| 450 |
} |
| 451 |
|
| 452 |
// filter tags. |
| 453 |
$str = apply_filters( 'wpsc_replace_macros', $str, $ticket, $macro ); |
| 454 |
} |
| 455 |
} |
| 456 |
|
| 457 |
// return string after replacing found tags. |
| 458 |
return $str; |
| 459 |
} |
| 460 |
|
| 461 |
/** |
| 462 |
* Replace ticket customer first name |
| 463 |
* |
| 464 |
* @param string $str - string to replace tags in. |
| 465 |
* @param WPSC_Ticket $ticket - ticket object. |
| 466 |
* @return string |
| 467 |
*/ |
| 468 |
public static function replace_customer_first_name( $str, $ticket ) { |
| 469 |
|
| 470 |
$first_name = $ticket->customer->name; |
| 471 |
if ( $ticket->customer->user ) { |
| 472 |
$first_name = get_user_meta( $ticket->customer->user->ID, 'first_name', true ); |
| 473 |
if ( ! $first_name ) { |
| 474 |
$first_name = $ticket->customer->name; |
| 475 |
} |
| 476 |
} |
| 477 |
|
| 478 |
$str = str_replace( '{{customer_first_name}}', $first_name, $str ); |
| 479 |
return $str; |
| 480 |
} |
| 481 |
|
| 482 |
/** |
| 483 |
* Replace ticket history |
| 484 |
* |
| 485 |
* @param string $str - string to replace tags in. |
| 486 |
* @param WPSC_Ticket $ticket - ticket object. |
| 487 |
* @return string |
| 488 |
*/ |
| 489 |
public static function replace_ticket_history( $str, $ticket ) { |
| 490 |
|
| 491 |
$advanced = get_option( 'wpsc-ms-advanced-settings' ); |
| 492 |
$filters = array( |
| 493 |
'meta_query' => array( |
| 494 |
'relation' => 'AND', |
| 495 |
array( |
| 496 |
'slug' => 'ticket', |
| 497 |
'compare' => '=', |
| 498 |
'val' => $ticket->id, |
| 499 |
), |
| 500 |
array( |
| 501 |
'slug' => 'type', |
| 502 |
'compare' => 'IN', |
| 503 |
'val' => array( 'report', 'reply' ), |
| 504 |
), |
| 505 |
array( |
| 506 |
'slug' => 'is_active', |
| 507 |
'compare' => '=', |
| 508 |
'val' => 1, |
| 509 |
), |
| 510 |
), |
| 511 |
'orderby' => 'id', |
| 512 |
'order' => 'DESC', |
| 513 |
'items_per_page' => intval( $advanced['ticket-history-macro-threads'] ) + 1, |
| 514 |
); |
| 515 |
|
| 516 |
$threads = WPSC_Thread::find( $filters ); |
| 517 |
|
| 518 |
if ( $threads['total_items'] ) { |
| 519 |
|
| 520 |
array_shift( $threads['results'] ); |
| 521 |
$history = array_filter( |
| 522 |
array_map( |
| 523 |
fn ( $thread ) => $thread->get_history_macro(), |
| 524 |
$threads['results'] |
| 525 |
) |
| 526 |
); |
| 527 |
$history = implode( '<br><hr><br>', $history ); |
| 528 |
return str_replace( '{{ticket_history}}', $history, $str ); |
| 529 |
|
| 530 |
} else { |
| 531 |
|
| 532 |
$history = esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 533 |
return str_replace( '{{ticket_history}}', $history, $str ); |
| 534 |
} |
| 535 |
} |
| 536 |
|
| 537 |
/** |
| 538 |
* Replace ticket history all |
| 539 |
* |
| 540 |
* @param string $str - string to replace tags in. |
| 541 |
* @param WPSC_Ticket $ticket - ticket object. |
| 542 |
* @return string |
| 543 |
*/ |
| 544 |
public static function replace_ticket_history_all( $str, $ticket ) { |
| 545 |
|
| 546 |
$filters = array( |
| 547 |
'items_per_page' => 0, |
| 548 |
'meta_query' => array( |
| 549 |
'relation' => 'AND', |
| 550 |
array( |
| 551 |
'slug' => 'ticket', |
| 552 |
'compare' => '=', |
| 553 |
'val' => $ticket->id, |
| 554 |
), |
| 555 |
array( |
| 556 |
'slug' => 'type', |
| 557 |
'compare' => 'IN', |
| 558 |
'val' => array( 'report', 'reply' ), |
| 559 |
), |
| 560 |
array( |
| 561 |
'slug' => 'is_active', |
| 562 |
'compare' => '=', |
| 563 |
'val' => 1, |
| 564 |
), |
| 565 |
), |
| 566 |
'orderby' => 'id', |
| 567 |
'order' => 'DESC', |
| 568 |
); |
| 569 |
|
| 570 |
$threads = WPSC_Thread::find( $filters ); |
| 571 |
|
| 572 |
if ( $threads['total_items'] ) { |
| 573 |
|
| 574 |
$history = array_filter( |
| 575 |
array_map( |
| 576 |
fn ( $thread ) => $thread->get_history_macro(), |
| 577 |
$threads['results'] |
| 578 |
) |
| 579 |
); |
| 580 |
$history = implode( '<br><hr><br>', $history ); |
| 581 |
return str_replace( '{{ticket_history_all}}', $history, $str ); |
| 582 |
|
| 583 |
} else { |
| 584 |
|
| 585 |
$history = esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 586 |
return str_replace( '{{ticket_history_all}}', $history, $str ); |
| 587 |
} |
| 588 |
} |
| 589 |
|
| 590 |
/** |
| 591 |
* Replace ticket notes history |
| 592 |
* |
| 593 |
* @param string $str - string to replace tags in. |
| 594 |
* @param WPSC_Ticket $ticket - ticket object. |
| 595 |
* @return string |
| 596 |
*/ |
| 597 |
public static function replace_ticket_notes_history( $str, $ticket ) { |
| 598 |
|
| 599 |
$filters = array( |
| 600 |
'meta_query' => array( |
| 601 |
'relation' => 'AND', |
| 602 |
array( |
| 603 |
'slug' => 'ticket', |
| 604 |
'compare' => '=', |
| 605 |
'val' => $ticket->id, |
| 606 |
), |
| 607 |
array( |
| 608 |
'slug' => 'type', |
| 609 |
'compare' => '=', |
| 610 |
'val' => 'note', |
| 611 |
), |
| 612 |
array( |
| 613 |
'slug' => 'is_active', |
| 614 |
'compare' => '=', |
| 615 |
'val' => 1, |
| 616 |
), |
| 617 |
), |
| 618 |
'orderby' => 'id', |
| 619 |
'order' => 'DESC', |
| 620 |
); |
| 621 |
|
| 622 |
$threads = WPSC_Thread::find( $filters ); |
| 623 |
|
| 624 |
if ( $threads['total_items'] ) { |
| 625 |
|
| 626 |
$history = array_filter( |
| 627 |
array_map( |
| 628 |
fn ( $thread ) => $thread->get_history_macro(), |
| 629 |
$threads['results'] |
| 630 |
) |
| 631 |
); |
| 632 |
$history = implode( '<br><hr><br>', $history ); |
| 633 |
return str_replace( '{{ticket_notes_history}}', $history, $str ); |
| 634 |
|
| 635 |
} else { |
| 636 |
|
| 637 |
$history = esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 638 |
return str_replace( '{{ticket_notes_history}}', $history, $str ); |
| 639 |
} |
| 640 |
} |
| 641 |
|
| 642 |
/** |
| 643 |
* Replace ticket history all with notes |
| 644 |
* |
| 645 |
* @param string $str - string to replace tags in. |
| 646 |
* @param WPSC_Ticket $ticket - ticket object. |
| 647 |
* @return string |
| 648 |
*/ |
| 649 |
public static function replace_ticket_history_all_with_notes( $str, $ticket ) { |
| 650 |
|
| 651 |
$filters = array( |
| 652 |
'items_per_page' => 0, |
| 653 |
'meta_query' => array( |
| 654 |
'relation' => 'AND', |
| 655 |
array( |
| 656 |
'slug' => 'ticket', |
| 657 |
'compare' => '=', |
| 658 |
'val' => $ticket->id, |
| 659 |
), |
| 660 |
array( |
| 661 |
'slug' => 'type', |
| 662 |
'compare' => 'IN', |
| 663 |
'val' => array( 'report', 'reply', 'note' ), |
| 664 |
), |
| 665 |
array( |
| 666 |
'slug' => 'is_active', |
| 667 |
'compare' => '=', |
| 668 |
'val' => 1, |
| 669 |
), |
| 670 |
), |
| 671 |
'orderby' => 'id', |
| 672 |
'order' => 'DESC', |
| 673 |
); |
| 674 |
|
| 675 |
$threads = WPSC_Thread::find( $filters ); |
| 676 |
|
| 677 |
if ( $threads['total_items'] ) { |
| 678 |
|
| 679 |
$history = array_filter( |
| 680 |
array_map( |
| 681 |
fn ( $thread ) => $thread->get_history_macro(), |
| 682 |
$threads['results'] |
| 683 |
) |
| 684 |
); |
| 685 |
$history = implode( '<div></div><br><hr><br><div></div>', $history ); |
| 686 |
return str_replace( '{{ticket_history_all_with_notes}}', $history, $str ); |
| 687 |
|
| 688 |
} else { |
| 689 |
|
| 690 |
$history = esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 691 |
return str_replace( '{{ticket_history_all_with_notes}}', $history, $str ); |
| 692 |
} |
| 693 |
} |
| 694 |
|
| 695 |
/** |
| 696 |
* Replace ticket history all with logs |
| 697 |
* |
| 698 |
* @param string $str - string to replace tags in. |
| 699 |
* @param WPSC_Ticket $ticket - ticket object. |
| 700 |
* @return string |
| 701 |
*/ |
| 702 |
public static function replace_ticket_history_all_with_logs( $str, $ticket ) { |
| 703 |
|
| 704 |
$filters = array( |
| 705 |
'items_per_page' => 0, |
| 706 |
'meta_query' => array( |
| 707 |
'relation' => 'AND', |
| 708 |
array( |
| 709 |
'slug' => 'ticket', |
| 710 |
'compare' => '=', |
| 711 |
'val' => $ticket->id, |
| 712 |
), |
| 713 |
array( |
| 714 |
'slug' => 'type', |
| 715 |
'compare' => 'IN', |
| 716 |
'val' => array( 'report', 'reply', 'log' ), |
| 717 |
), |
| 718 |
array( |
| 719 |
'slug' => 'is_active', |
| 720 |
'compare' => '=', |
| 721 |
'val' => 1, |
| 722 |
), |
| 723 |
), |
| 724 |
'orderby' => 'id', |
| 725 |
'order' => 'DESC', |
| 726 |
); |
| 727 |
|
| 728 |
$threads = WPSC_Thread::find( $filters ); |
| 729 |
|
| 730 |
if ( $threads['total_items'] ) { |
| 731 |
|
| 732 |
$history = array_filter( |
| 733 |
array_map( |
| 734 |
fn ( $thread ) => $thread->get_history_macro(), |
| 735 |
$threads['results'] |
| 736 |
) |
| 737 |
); |
| 738 |
$history = implode( '<br><hr><br>', $history ); |
| 739 |
return str_replace( '{{ticket_history_all_with_logs}}', $history, $str ); |
| 740 |
|
| 741 |
} else { |
| 742 |
|
| 743 |
$history = esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 744 |
return str_replace( '{{ticket_history_all_with_logs}}', $history, $str ); |
| 745 |
} |
| 746 |
} |
| 747 |
|
| 748 |
/** |
| 749 |
* Replace ticket history all with logs and notes |
| 750 |
* |
| 751 |
* @param string $str - string to replace tags in. |
| 752 |
* @param WPSC_Ticket $ticket - ticket object. |
| 753 |
* @return string |
| 754 |
*/ |
| 755 |
public static function replace_ticket_history_all_with_notes_and_logs( $str, $ticket ) { |
| 756 |
|
| 757 |
$filters = array( |
| 758 |
'items_per_page' => 0, |
| 759 |
'meta_query' => array( |
| 760 |
'relation' => 'AND', |
| 761 |
array( |
| 762 |
'slug' => 'ticket', |
| 763 |
'compare' => '=', |
| 764 |
'val' => $ticket->id, |
| 765 |
), |
| 766 |
array( |
| 767 |
'slug' => 'type', |
| 768 |
'compare' => 'IN', |
| 769 |
'val' => array( 'report', 'reply', 'note', 'log' ), |
| 770 |
), |
| 771 |
array( |
| 772 |
'slug' => 'is_active', |
| 773 |
'compare' => '=', |
| 774 |
'val' => 1, |
| 775 |
), |
| 776 |
), |
| 777 |
'orderby' => 'id', |
| 778 |
'order' => 'DESC', |
| 779 |
); |
| 780 |
|
| 781 |
$threads = WPSC_Thread::find( $filters ); |
| 782 |
|
| 783 |
if ( $threads['total_items'] ) { |
| 784 |
|
| 785 |
$history = array_filter( |
| 786 |
array_map( |
| 787 |
fn ( $thread ) => $thread->get_history_macro(), |
| 788 |
$threads['results'] |
| 789 |
) |
| 790 |
); |
| 791 |
$history = implode( '<br><hr><br>', $history ); |
| 792 |
return str_replace( '{{ticket_history_all_with_notes_and_logs}}', $history, $str ); |
| 793 |
|
| 794 |
} else { |
| 795 |
|
| 796 |
$history = esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 797 |
return str_replace( '{{ticket_history_all_with_notes_and_logs}}', $history, $str ); |
| 798 |
} |
| 799 |
} |
| 800 |
|
| 801 |
/** |
| 802 |
* Replace ticket notes history with logs |
| 803 |
* |
| 804 |
* @param string $str - string to replace tags in. |
| 805 |
* @param WPSC_Ticket $ticket - ticket object. |
| 806 |
* @return string |
| 807 |
*/ |
| 808 |
public static function replace_ticket_notes_history_with_logs( $str, $ticket ) { |
| 809 |
|
| 810 |
$filters = array( |
| 811 |
'meta_query' => array( |
| 812 |
'relation' => 'AND', |
| 813 |
array( |
| 814 |
'slug' => 'ticket', |
| 815 |
'compare' => '=', |
| 816 |
'val' => $ticket->id, |
| 817 |
), |
| 818 |
array( |
| 819 |
'slug' => 'type', |
| 820 |
'compare' => 'IN', |
| 821 |
'val' => array( 'note', 'log' ), |
| 822 |
), |
| 823 |
array( |
| 824 |
'slug' => 'is_active', |
| 825 |
'compare' => '=', |
| 826 |
'val' => 1, |
| 827 |
), |
| 828 |
), |
| 829 |
'orderby' => 'id', |
| 830 |
'order' => 'DESC', |
| 831 |
); |
| 832 |
|
| 833 |
$threads = WPSC_Thread::find( $filters ); |
| 834 |
|
| 835 |
if ( $threads['total_items'] ) { |
| 836 |
|
| 837 |
$history = array_filter( |
| 838 |
array_map( |
| 839 |
fn ( $thread ) => $thread->get_history_macro(), |
| 840 |
$threads['results'] |
| 841 |
) |
| 842 |
); |
| 843 |
$history = implode( '<br><hr><br>', $history ); |
| 844 |
return str_replace( '{{ticket_notes_history_with_logs}}', $history, $str ); |
| 845 |
|
| 846 |
} else { |
| 847 |
|
| 848 |
$history = esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 849 |
return str_replace( '{{ticket_notes_history_with_logs}}', $history, $str ); |
| 850 |
} |
| 851 |
} |
| 852 |
|
| 853 |
/** |
| 854 |
* Replace ticket URL |
| 855 |
* |
| 856 |
* @param string $str - string to replace tags in. |
| 857 |
* @param WPSC_Ticket $ticket - ticket object. |
| 858 |
* @return string |
| 859 |
*/ |
| 860 |
public static function replace_ticket_url( $str, $ticket ) { |
| 861 |
|
| 862 |
$ticket_url = '<a class="wpsc_link" href="' . $ticket->get_url() . '" target="_blank">' . $ticket->get_url() . '</a>'; |
| 863 |
$str = str_replace( '{{ticket_url}}', $ticket_url, $str ); |
| 864 |
return $str; |
| 865 |
} |
| 866 |
|
| 867 |
/** |
| 868 |
* Replace ticket URL |
| 869 |
* |
| 870 |
* @param string $str - string to replace tags in. |
| 871 |
* @param WPSC_Ticket $ticket - ticket object. |
| 872 |
* @return string |
| 873 |
*/ |
| 874 |
public static function replace_ticket_url_plain( $str, $ticket ) { |
| 875 |
|
| 876 |
$str = str_replace( '{{ticket_url_plain}}', $ticket->get_url(), $str ); |
| 877 |
return $str; |
| 878 |
} |
| 879 |
|
| 880 |
/** |
| 881 |
* Replace ticket last reply |
| 882 |
* |
| 883 |
* @param string $str - string to replace tags in. |
| 884 |
* @param WPSC_Ticket $ticket - ticket object. |
| 885 |
* @return string |
| 886 |
*/ |
| 887 |
public static function replace_last_reply( $str, $ticket ) { |
| 888 |
|
| 889 |
$thread = $ticket->get_last_reply(); |
| 890 |
if ( $thread ) { |
| 891 |
$str = str_replace( '{{last_reply}}', $thread->get_printable_string(), $str ); |
| 892 |
} else { |
| 893 |
$str = str_replace( |
| 894 |
'{{last_reply}}', |
| 895 |
esc_attr__( 'Not Applicable', 'supportcandy' ), |
| 896 |
$str |
| 897 |
); |
| 898 |
} |
| 899 |
|
| 900 |
return $str; |
| 901 |
} |
| 902 |
|
| 903 |
/** |
| 904 |
* Replace ticket last reply user name |
| 905 |
* |
| 906 |
* @param string $str - string to replace tags in. |
| 907 |
* @param WPSC_Ticket $ticket - ticket object. |
| 908 |
* @return string |
| 909 |
*/ |
| 910 |
public static function replace_last_reply_user_name( $str, $ticket ) { |
| 911 |
|
| 912 |
$thread = $ticket->get_last_reply(); |
| 913 |
if ( ! $thread ) { |
| 914 |
return str_replace( '{{last_reply_user_name}}', '', $str ); |
| 915 |
} |
| 916 |
|
| 917 |
$str = str_replace( '{{last_reply_user_name}}', $thread->customer->name, $str ); |
| 918 |
return $str; |
| 919 |
} |
| 920 |
|
| 921 |
/** |
| 922 |
* Replace ticket last reply user email |
| 923 |
* |
| 924 |
* @param string $str - string to replace tags in. |
| 925 |
* @param WPSC_Ticket $ticket - ticket object. |
| 926 |
* @return string |
| 927 |
*/ |
| 928 |
public static function replace_last_reply_user_email( $str, $ticket ) { |
| 929 |
|
| 930 |
$thread = $ticket->get_last_reply(); |
| 931 |
if ( ! $thread ) { |
| 932 |
return str_replace( '{{last_reply_user_email}}', '', $str ); |
| 933 |
} |
| 934 |
|
| 935 |
$str = str_replace( '{{last_reply_user_email}}', $thread->customer->email, $str ); |
| 936 |
return $str; |
| 937 |
} |
| 938 |
|
| 939 |
/** |
| 940 |
* Replace ticket last reply user first name |
| 941 |
* |
| 942 |
* @param string $str - string to replace tags in. |
| 943 |
* @param WPSC_Ticket $ticket - ticket object. |
| 944 |
* @return string |
| 945 |
*/ |
| 946 |
public static function replace_last_reply_user_first_name( $str, $ticket ) { |
| 947 |
|
| 948 |
$thread = $ticket->get_last_reply(); |
| 949 |
if ( ! $thread ) { |
| 950 |
return str_replace( '{{last_reply_user_first_name}}', '', $str ); |
| 951 |
} |
| 952 |
|
| 953 |
$first_name = $thread->customer->name; |
| 954 |
if ( $thread->customer->user ) { |
| 955 |
$first_name = get_user_meta( $thread->customer->user->ID, 'first_name', true ); |
| 956 |
if ( ! $first_name ) { |
| 957 |
$first_name = $thread->customer->name; |
| 958 |
} |
| 959 |
} |
| 960 |
|
| 961 |
$str = str_replace( '{{last_reply_user_first_name}}', $first_name, $str ); |
| 962 |
return $str; |
| 963 |
} |
| 964 |
|
| 965 |
/** |
| 966 |
* Replace ticket last note |
| 967 |
* |
| 968 |
* @param string $str - string to replace tags in. |
| 969 |
* @param WPSC_Ticket $ticket - ticket object. |
| 970 |
* @return string |
| 971 |
*/ |
| 972 |
public static function replace_last_note( $str, $ticket ) { |
| 973 |
|
| 974 |
$thread = $ticket->get_last_note(); |
| 975 |
if ( $thread ) { |
| 976 |
$str = str_replace( '{{last_note}}', $thread->get_printable_string(), $str ); |
| 977 |
} else { |
| 978 |
$str = str_replace( |
| 979 |
'{{last_note}}', |
| 980 |
esc_attr__( 'Not Applicable', 'supportcandy' ), |
| 981 |
$str |
| 982 |
); |
| 983 |
} |
| 984 |
|
| 985 |
return $str; |
| 986 |
} |
| 987 |
|
| 988 |
/** |
| 989 |
* Replace ticket last note user name |
| 990 |
* |
| 991 |
* @param string $str - string to replace tags in. |
| 992 |
* @param WPSC_Ticket $ticket - ticket object. |
| 993 |
* @return string |
| 994 |
*/ |
| 995 |
public static function replace_last_note_user_name( $str, $ticket ) { |
| 996 |
|
| 997 |
$thread = $ticket->get_last_note(); |
| 998 |
if ( ! $thread ) { |
| 999 |
return str_replace( '{{last_note_user_name}}', '', $str ); |
| 1000 |
} |
| 1001 |
|
| 1002 |
$str = str_replace( '{{last_note_user_name}}', $thread->customer->name, $str ); |
| 1003 |
return $str; |
| 1004 |
} |
| 1005 |
|
| 1006 |
/** |
| 1007 |
* Replace ticket last note user email |
| 1008 |
* |
| 1009 |
* @param string $str - string to replace tags in. |
| 1010 |
* @param WPSC_Ticket $ticket - ticket object. |
| 1011 |
* @return string |
| 1012 |
*/ |
| 1013 |
public static function replace_last_note_user_email( $str, $ticket ) { |
| 1014 |
|
| 1015 |
$thread = $ticket->get_last_note(); |
| 1016 |
if ( ! $thread ) { |
| 1017 |
return str_replace( '{{last_note_user_email}}', '', $str ); |
| 1018 |
} |
| 1019 |
|
| 1020 |
$str = str_replace( '{{last_note_user_email}}', $thread->customer->email, $str ); |
| 1021 |
return $str; |
| 1022 |
} |
| 1023 |
|
| 1024 |
/** |
| 1025 |
* Replace ticket last note user first name |
| 1026 |
* |
| 1027 |
* @param string $str - string to replace tags in. |
| 1028 |
* @param WPSC_Ticket $ticket - ticket object. |
| 1029 |
* @return string |
| 1030 |
*/ |
| 1031 |
public static function replace_last_note_user_first_name( $str, $ticket ) { |
| 1032 |
|
| 1033 |
$thread = $ticket->get_last_note(); |
| 1034 |
if ( ! $thread ) { |
| 1035 |
return str_replace( '{{last_note_user_first_name}}', '', $str ); |
| 1036 |
} |
| 1037 |
|
| 1038 |
$first_name = $thread->customer->name; |
| 1039 |
if ( $thread->customer->user ) { |
| 1040 |
$first_name = get_user_meta( $thread->customer->user->ID, 'first_name', true ); |
| 1041 |
if ( ! $first_name ) { |
| 1042 |
$first_name = $thread->customer->name; |
| 1043 |
} |
| 1044 |
} |
| 1045 |
|
| 1046 |
$str = str_replace( '{{last_note_user_first_name}}', $first_name, $str ); |
| 1047 |
return $str; |
| 1048 |
} |
| 1049 |
|
| 1050 |
/** |
| 1051 |
* Replace current user name |
| 1052 |
* |
| 1053 |
* @param string $str - string to replace tags in. |
| 1054 |
* @param WPSC_Ticket $ticket - ticket object. |
| 1055 |
* @return string |
| 1056 |
*/ |
| 1057 |
public static function replace_current_user_name( $str, $ticket ) { |
| 1058 |
|
| 1059 |
$current_user = WPSC_Current_User::$current_user; |
| 1060 |
if ( $current_user->is_customer ) { |
| 1061 |
$str = str_replace( '{{current_user_name}}', $current_user->customer->name, $str ); |
| 1062 |
} else { |
| 1063 |
$str = str_replace( '{{current_user_name}}', esc_attr__( 'Not Applicable', 'supportcandy' ), $str ); |
| 1064 |
} |
| 1065 |
|
| 1066 |
return $str; |
| 1067 |
} |
| 1068 |
|
| 1069 |
/** |
| 1070 |
* Replace current user email |
| 1071 |
* |
| 1072 |
* @param string $str - string to replace tags in. |
| 1073 |
* @param WPSC_Ticket $ticket - ticket object. |
| 1074 |
* @return string |
| 1075 |
*/ |
| 1076 |
public static function replace_current_user_email( $str, $ticket ) { |
| 1077 |
|
| 1078 |
$current_user = WPSC_Current_User::$current_user; |
| 1079 |
if ( $current_user->is_customer ) { |
| 1080 |
$str = str_replace( '{{current_user_email}}', $current_user->customer->email, $str ); |
| 1081 |
} else { |
| 1082 |
$str = str_replace( '{{current_user_email}}', esc_attr__( 'Not Applicable', 'supportcandy' ), $str ); |
| 1083 |
} |
| 1084 |
|
| 1085 |
return $str; |
| 1086 |
} |
| 1087 |
|
| 1088 |
/** |
| 1089 |
* Replace current user first name |
| 1090 |
* |
| 1091 |
* @param string $str - string to replace tags in. |
| 1092 |
* @param WPSC_Ticket $ticket - ticket object. |
| 1093 |
* @return string |
| 1094 |
*/ |
| 1095 |
public static function replace_current_user_first_name( $str, $ticket ) { |
| 1096 |
|
| 1097 |
$current_user = WPSC_Current_User::$current_user; |
| 1098 |
|
| 1099 |
if ( $current_user->is_customer ) { |
| 1100 |
$first_name = $current_user->customer->name; |
| 1101 |
if ( $current_user->customer->user ) { |
| 1102 |
$first_name = get_user_meta( $current_user->user->ID, 'first_name', true ); |
| 1103 |
if ( ! $first_name ) { |
| 1104 |
$first_name = $current_user->customer->name; |
| 1105 |
} |
| 1106 |
} |
| 1107 |
$str = str_replace( '{{current_user_first_name}}', $first_name, $str ); |
| 1108 |
} else { |
| 1109 |
$str = str_replace( '{{current_user_first_name}}', esc_attr__( 'Not Applicable', 'supportcandy' ), $str ); |
| 1110 |
} |
| 1111 |
|
| 1112 |
return $str; |
| 1113 |
} |
| 1114 |
} |
| 1115 |
endif; |
| 1116 |
|
| 1117 |
WPSC_Macros::init(); |
| 1118 |
|
