supportcandy / includes / admin / email-notifications / class-wpsc-en-assign-agent.php

class-wpsc-en-assign-agent.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.4.9, at includes/admin/email-notifications/class-wpsc-en-assign-agent.php

136 lines 3.1 KB

Raw Download Zip

1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_EN_Assign_Agent' ) ) :
7
8	final class WPSC_EN_Assign_Agent extends WPSC_Email_Notifications {
9
10	/**
11	* Slug for this event (must be unique)
12	*
13	* @var string
14	*/
15	private static $slug = 'change-assignee';
16
17	/**
18	* Ticket object
19	*
20	* @var WPSC_Ticket
21	*/
22	public $ticket;
23
24	/**
25	* Array of agent model
26	*
27	* @var array
28	*/
29	public $prev;
30
31	/**
32	* Array of agent model
33	*
34	* @var array
35	*/
36	public $new;
37
38	/**
39	* Initialize this class
40	*/
41	public static function init() {
42
43	// process event.
44	add_action( 'wpsc_change_assignee', array( __CLASS__, 'process_event' ), 200, 4 );
45
46	// filter for previous assignee.
47	add_filter( 'wpsc_en_get_to_addresses', array( __CLASS__, 'add_prev_assignee' ), 10, 3 );
48	add_filter( 'wpsc_en_get_cc_addresses', array( __CLASS__, 'add_prev_assignee' ), 10, 3 );
49	add_filter( 'wpsc_en_get_bcc_addresses', array( __CLASS__, 'add_prev_assignee' ), 10, 3 );
50	}
51
52	/**
53	* Process emails for this event
54	*
55	* @param WPSC_Ticket $ticket -ticket info.
56	* @param array $prev - array of agent models.
57	* @param array $new - array of agent models.
58	* @param integer $customer_id - ID of customer model.
59	* @return void
60	*/
61	public static function process_event( $ticket, $prev, $new, $customer_id ) {
62
63	$gs = get_option( 'wpsc-en-general' );
64	$email_templates = get_option( 'wpsc-email-templates', array() );
65
66	foreach ( $email_templates as $key => $et ) {
67
68	if ( $et['event'] != self::$slug ) {
69	continue;
70	}
71
72	// email notification object.
73	$en = new self();
74
75	// set properties.
76	$en->ticket = $ticket;
77	$en->prev = $prev;
78	$en->new = $new;
79
80	// set template.
81	$en->template = $et;
82	$en->template_key = $key;
83
84	// check whether conditions matches (if any).
85	if ( ! $en->is_valid() ) {
86	continue;
87	}
88
89	$en = apply_filters( 'wpsc_en_before_sending', $en );
90
91	// send an email.
92	WPSC_Background_Email::insert(
93	array(
94	'from_name' => $en->from_name,
95	'from_email' => $en->from_email,
96	'reply_to' => $gs['reply-to'],
97	'subject' => $en->subject,
98	'body' => $en->body,
99	'to_email' => implode( '\|', $en->to ),
100	'cc_email' => implode( '\|', $en->cc ),
101	'bcc_email' => implode( '\|', $en->bcc ),
102	'priority' => 2,
103	)
104	);
105	}
106	}
107
108	/**
109	* Check for previous assignee general recipient option
110	*
111	* @param array $gr - general recepients.
112	* @param string $recipient - recipient.
113	* @param WPSC_Email_Notifications $en - email notification.
114	* @return array
115	*/
116	public static function add_prev_assignee( $gr, $recipient, $en ) {
117
118	if ( $recipient != 'prev-assignee' ) {
119	return $gr;
120	}
121
122	$en->prev = apply_filters( 'wpsc_en_assign_agent_prev_assignees', $en->prev, $en );
123
124	foreach ( $en->prev as $agent ) {
125	if ( ! $agent->is_active \|\| $agent->is_agentgroup ) {
126	continue;
127	}
128	$gr[] = $agent->customer->email;
129	}
130	return $gr;
131	}
132	}
133	endif;
134
135	WPSC_EN_Assign_Agent::init();
136