supportcandy / includes / admin / settings / dashboard-settings / class-wpsc-dashboard-action.php

class-wpsc-dashboard-action.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.4.9, at includes/admin/settings/dashboard-settings/class-wpsc-dashboard-action.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_Dashboard_Action' ) ) :
7
8	final class WPSC_Dashboard_Action {
9
10
11	/**
12	* Initialize this class
13	*/
14	public static function init() {
15
16	// Set filter for the card.
17	add_action( 'wp_ajax_wpsc_dash_card_count_filter', array( __CLASS__, 'set_filter' ) );
18	add_action( 'wp_ajax_nopriv_wpsc_dash_card_count_filter', array( __CLASS__, 'set_filter' ) );
19	}
20
21	/**
22	* Set filter for the card.
23	*
24	* @return void
25	*/
26	public static function set_filter() {
27
28	if ( check_ajax_referer( 'general', '_ajax_nonce', false ) != 1 ) {
29	wp_send_json_error( 'Unauthorized request!', 401 );
30	}
31
32	$card = isset( $_POST['card'] ) ? sanitize_text_field( wp_unslash( $_POST['card'] ) ) : '';
33	if ( ! $card ) {
34	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
35	}
36
37	$view = isset( $_POST['view'] ) ? sanitize_text_field( wp_unslash( $_POST['view'] ) ) : '0';
38
39	$current_user = WPSC_Current_User::$current_user;
40	if ( ! $current_user->is_agent ) {
41	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
42	}
43
44	$page_settings = get_option( 'wpsc-gs-page-settings' );
45	$more_settings = $current_user->is_agent ? get_option( 'wpsc-tl-ms-agent-view' ) : get_option( 'wpsc-tl-ms-customer-view' );
46
47	// closed statuses.
48	$ms_advance_settings = get_option( 'wpsc-tl-ms-advanced' );
49	$closed_statuses = $ms_advance_settings['closed-ticket-statuses'];
50
51	$custom_filters = array();
52
53	if ( $card == 'new-tickets' ) {
54
55	$cf = WPSC_Custom_Field::get_cf_by_slug( 'status' );
56	$obj = new stdClass();
57	$obj->slug = 'status';
58	$obj->operator = '=';
59	$obj->operand_val_1 = $cf->default_value[0];
60
61	$custom_filters[] = array( $obj );
62
63	} elseif ( $card == 'unassigned-tickets' ) {
64	$obj = new stdClass();
65	$obj->slug = 'assigned_agent';
66	$obj->operator = '=';
67	$obj->operand_val_1 = '';
68
69	$custom_filters[] = array( $obj );
70
71	} elseif ( $card == 'unresolved-tickets' ) {
72	$obj = new stdClass();
73	$obj->slug = 'status';
74	$obj->operator = 'IN';
75	$obj->operand_val_1 = $more_settings['unresolved-ticket-statuses'];
76
77	$custom_filters[] = array( $obj );
78
79	} elseif ( $card == 'mine-tickets' ) {
80	$obj = new stdClass();
81	$obj->slug = 'assigned_agent';
82	$obj->operator = '=';
83	$obj->operand_val_1 = $current_user->agent->id;
84
85	$custom_filters[] = array( $obj );
86
87	$obj = new stdClass();
88	$obj->slug = 'status';
89	$obj->operator = 'IN';
90	$obj->operand_val_1 = $more_settings['unresolved-ticket-statuses'];
91
92	$custom_filters[] = array( $obj );
93
94	} elseif ( $card == 'closed-tickets' ) {
95	$obj = new stdClass();
96	$obj->slug = 'status';
97	$obj->operator = 'IN';
98	$obj->operand_val_1 = $closed_statuses;
99
100	$custom_filters[] = array( $obj );
101
102	}
103
104	$filters = array(
105	'filterSlug' => 'custom',
106	'parent-filter' => 'all',
107	'filters' => wp_json_encode( $custom_filters ),
108	'orderby' => 'date_updated',
109	'order' => 'DESC',
110	'page_no' => 1,
111	'search' => '',
112	);
113
114	$filters = apply_filters( 'wpsc_dbw_set_filter', $filters, $custom_filters, $card );
115
116	setcookie( 'wpsc-tl-filters', wp_json_encode( $filters ), time() + 3600 );
117
118	$url = '';
119	if ( $view === '0' ) {
120	$url = admin_url( 'admin.php?page=wpsc-tickets&section=ticket-list' );
121	} elseif ( ( $page_settings['ticket-url-page'] == 'support-page' && $page_settings['support-page'] ) \|\|
122	( $page_settings['ticket-url-page'] == 'open-ticket-page' && $page_settings['open-ticket-page'] ) ) {
123
124	$url = get_permalink( $page_settings['support-page'] );
125	$url = add_query_arg(
126	array(
127	'wpsc-section' => 'ticket-list',
128	),
129	$url
130	);
131	}
132
133	wp_send_json( array( 'url' => $url ) );
134	}
135	}
136	endif;
137
138	WPSC_Dashboard_Action::init();
139