supportcandy / includes / class-wpsc-logger.php

class-wpsc-logger.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.5.0, at includes/class-wpsc-logger.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_Logger' ) ) :
7
8	final class WPSC_Logger {
9
10	/**
11	* Initialize this class
12	*
13	* @return void
14	*/
15	public static function init() {
16
17	// Ticket logs.
18	add_action( 'wpsc_change_ticket_status', array( __CLASS__, 'change_status' ), 10, 4 );
19	add_action( 'wpsc_change_ticket_category', array( __CLASS__, 'change_category' ), 10, 4 );
20	add_action( 'wpsc_change_ticket_priority', array( __CLASS__, 'change_priority' ), 10, 4 );
21	add_action( 'wpsc_change_raised_by', array( __CLASS__, 'change_raised_by' ), 10, 4 );
22	add_action( 'wpsc_change_assignee', array( __CLASS__, 'change_assignee' ), 10, 4 );
23	add_action( 'wpsc_change_ticket_fields', array( __CLASS__, 'change_custom_fields' ), 10, 3 );
24	add_action( 'wpsc_change_agentonly_fields', array( __CLASS__, 'change_custom_fields' ), 10, 3 );
25	add_action( 'wpsc_change_ticket_add_recipients', array( __CLASS__, 'change_add_recipients' ), 10, 4 );
26	add_action( 'wpsc_change_ticket_subject', array( __CLASS__, 'change_subject' ), 10, 4 );
27	add_action( 'wpsc_change_ticket_rating', array( __CLASS__, 'change_rating' ), 10, 4 );
28	add_action( 'wpsc_change_usergroup', array( __CLASS__, 'change_usergroup' ), 10, 4 );
29	}
30
31	/**
32	* Log for change ticket status
33	*
34	* @param WPSC_ticket $ticket - ticket object.
35	* @param string $prev - previous status.
36	* @param string $new - new status.
37	* @param int $customer_id - cust id.
38	* @return void
39	*/
40	public static function change_status( $ticket, $prev, $new, $customer_id ) {
41
42	$current_date = self::get_log_datetime();
43	$thread = WPSC_Thread::insert(
44	array(
45	'ticket' => $ticket->id,
46	'customer' => $customer_id,
47	'type' => 'log',
48	'body' => wp_json_encode(
49	array(
50	'slug' => 'status',
51	'prev' => $prev,
52	'new' => $new,
53	)
54	),
55	'date_created' => $current_date,
56	'date_updated' => $current_date,
57	)
58	);
59	}
60
61	/**
62	* Log for change ticket category
63	*
64	* @param WPSC_ticket $ticket - ticket object.
65	* @param string $prev - previous status.
66	* @param string $new - new status.
67	* @param int $customer_id - cust id.
68	* @return void
69	*/
70	public static function change_category( $ticket, $prev, $new, $customer_id ) {
71
72	$current_date = self::get_log_datetime();
73	$thread = WPSC_Thread::insert(
74	array(
75	'ticket' => $ticket->id,
76	'customer' => $customer_id,
77	'type' => 'log',
78	'body' => wp_json_encode(
79	array(
80	'slug' => 'category',
81	'prev' => $prev,
82	'new' => $new,
83	)
84	),
85	'date_created' => $current_date,
86	'date_updated' => $current_date,
87	)
88	);
89	}
90
91	/**
92	* Log for change ticket priority
93	*
94	* @param WPSC_ticket $ticket - ticket object.
95	* @param string $prev - previous status.
96	* @param string $new - new status.
97	* @param int $customer_id - cust id.
98	* @return void
99	*/
100	public static function change_priority( $ticket, $prev, $new, $customer_id ) {
101
102	$current_date = self::get_log_datetime();
103	$thread = WPSC_Thread::insert(
104	array(
105	'ticket' => $ticket->id,
106	'customer' => $customer_id,
107	'type' => 'log',
108	'body' => wp_json_encode(
109	array(
110	'slug' => 'priority',
111	'prev' => $prev,
112	'new' => $new,
113	)
114	),
115	'date_created' => $current_date,
116	'date_updated' => $current_date,
117	)
118	);
119	}
120
121	/**
122	* Change raised by
123	*
124	* @param WPSC_ticket $ticket - ticket object.
125	* @param string $prev - previous status.
126	* @param string $new - new status.
127	* @param int $customer_id - cust id.
128	* @return void
129	*/
130	public static function change_raised_by( $ticket, $prev, $new, $customer_id ) {
131
132	$current_date = self::get_log_datetime();
133	$thread = WPSC_Thread::insert(
134	array(
135	'ticket' => $ticket->id,
136	'customer' => $customer_id,
137	'type' => 'log',
138	'body' => wp_json_encode(
139	array(
140	'slug' => 'customer',
141	'prev' => $prev->id,
142	'new' => $new->id,
143	)
144	),
145	'date_created' => $current_date,
146	'date_updated' => $current_date,
147	)
148	);
149	}
150
151	/**
152	* Change assignee
153	*
154	* @param WPSC_ticket $ticket - ticket object.
155	* @param string $prev - previous status.
156	* @param string $new - new status.
157	* @param int $customer_id - cust id.
158	* @return void
159	*/
160	public static function change_assignee( $ticket, $prev, $new, $customer_id ) {
161
162	$current_date = self::get_log_datetime();
163
164	$prev_ids = array();
165	foreach ( $prev as $agent ) {
166	$prev_ids[] = $agent->id;
167	}
168
169	$new_ids = array();
170	foreach ( $new as $agent ) {
171	$new_ids[] = $agent->id;
172	}
173
174	$thread = WPSC_Thread::insert(
175	array(
176	'ticket' => $ticket->id,
177	'customer' => $customer_id,
178	'type' => 'log',
179	'body' => wp_json_encode(
180	array(
181	'slug' => 'assigned_agent',
182	'prev' => $prev_ids,
183	'new' => $new_ids,
184	)
185	),
186	'date_created' => $current_date,
187	'date_updated' => $current_date,
188	)
189	);
190	}
191
192	/**
193	* Change custom fields (ticket/agentonly)
194	*
195	* @param WPSC_Ticket $prev - ticket object before changes.
196	* @param WPSC_Ticket $new - ticket object after changes.
197	* @param int $customer_id - customer id.
198	* @return void
199	*/
200	public static function change_custom_fields( $prev, $new, $customer_id = null ) {
201
202	if ( $prev == $new ) {
203	return;
204	}
205
206	$current_date = self::get_log_datetime();
207
208	if ( $customer_id === null ) {
209	$customer_id = WPSC_Current_User::$current_user->customer->id;
210	}
211
212	foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
213
214	if (
215	! class_exists( $cf->type ) \|\|
216	$cf->type::$is_default \|\|
217	! in_array( $cf->field, array( 'ticket', 'agentonly' ) ) \|\|
218	( $cf->field == 'ticket' && in_array( $cf->type::$slug, WPSC_ITW_Ticket_Fields::$ignore_cft ) ) \|\|
219	( $cf->field == 'agentonly' && in_array( $cf->type::$slug, WPSC_ITW_Agentonly_Fields::$ignore_cft ) )
220	) {
221	continue;
222	}
223
224	$cf->type::insert_ticket_log( $cf, $prev, $new, $current_date, $customer_id );
225	}
226	}
227
228	/**
229	* Change additional recepients of a ticket
230	*
231	* @param WPSC_ticket $ticket - ticket object.
232	* @param string $prev - previous status.
233	* @param string $new - new status.
234	* @param int $customer_id - cust id.
235	* @return void
236	*/
237	public static function change_add_recipients( $ticket, $prev, $new, $customer_id ) {
238
239	$current_date = self::get_log_datetime();
240	$prev = $prev ? implode( '\|', $prev ) : '';
241	$new = $new ? implode( '\|', $new ) : '';
242
243	$thread = WPSC_Thread::insert(
244	array(
245	'ticket' => $ticket->id,
246	'customer' => $customer_id,
247	'type' => 'log',
248	'body' => wp_json_encode(
249	array(
250	'slug' => 'add_recipients',
251	'prev' => $prev,
252	'new' => $new,
253	)
254	),
255	'date_created' => $current_date,
256	'date_updated' => $current_date,
257	)
258	);
259	}
260
261	/**
262	* Change ticket subject
263	*
264	* @param WPSC_ticket $ticket - ticket object.
265	* @param string $prev - previous status.
266	* @param string $new - new status.
267	* @param int $customer_id - cust id.
268	* @return void
269	*/
270	public static function change_subject( $ticket, $prev, $new, $customer_id ) {
271
272	$current_date = self::get_log_datetime();
273	$prev_val = htmlspecialchars( $prev, ENT_QUOTES );
274	$new_val = htmlspecialchars( $new, ENT_QUOTES );
275
276	$thread = WPSC_Thread::insert(
277	array(
278	'ticket' => $ticket->id,
279	'customer' => $customer_id,
280	'type' => 'log',
281	'body' => wp_json_encode(
282	array(
283	'slug' => 'subject',
284	'prev' => $prev_val,
285	'new' => $new_val,
286	)
287	),
288	'date_created' => $current_date,
289	'date_updated' => $current_date,
290	)
291	);
292	}
293
294	/**
295	* Change ticket rating
296	*
297	* @param WPSC_ticket $ticket - ticket object.
298	* @param string $prev - previous rating.
299	* @param string $new - new rating.
300	* @param int $customer_id - cust id.
301	* @return void
302	*/
303	public static function change_rating( $ticket, $prev, $new, $customer_id ) {
304
305	$current_date = self::get_log_datetime();
306
307	$thread = WPSC_Thread::insert(
308	array(
309	'ticket' => $ticket->id,
310	'customer' => $customer_id,
311	'type' => 'log',
312	'body' => wp_json_encode(
313	array(
314	'slug' => 'rating',
315	'prev' => $prev,
316	'new' => $new,
317	)
318	),
319	'date_created' => $current_date,
320	'date_updated' => $current_date,
321	)
322	);
323	}
324
325	/**
326	* Return log datetime
327	*
328	* @return datetime
329	*/
330	private static function get_log_datetime() {
331
332	return ( new DateTime() )->add( new DateInterval( 'PT1S' ) )->format( 'Y-m-d H:i:s' );
333	}
334
335	/**
336	* Change ticket usergroup
337	*
338	* @param WPSC_ticket $ticket - ticket object.
339	* @param string $prev - previous usergroup.
340	* @param string $new - new usergroup.
341	* @param int $customer_id - cust id.
342	* @return void
343	*/
344	public static function change_usergroup( $ticket, $prev, $new, $customer_id ) {
345	$current_date = self::get_log_datetime();
346
347	$prev_ids = array();
348	foreach ( $prev as $usergroup ) {
349	$prev_ids[] = $usergroup->id;
350	}
351
352	$new_ids = array();
353	foreach ( $new as $usergroup ) {
354	$new_ids[] = $usergroup->id;
355	}
356
357	$thread = WPSC_Thread::insert(
358	array(
359	'ticket' => $ticket->id,
360	'customer' => $customer_id,
361	'type' => 'log',
362	'body' => wp_json_encode(
363	array(
364	'slug' => 'usergroups',
365	'prev' => $prev_ids,
366	'new' => $new_ids,
367	)
368	),
369	'date_created' => $current_date,
370	'date_updated' => $current_date,
371	)
372	);
373	}
374	}
375	endif;
376
377	WPSC_Logger::init();
378