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SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent / 3.5.4
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent v3.5.4
3.5.4 3.5.3 3.5.2 3.5.1 3.4.9 3.5.0 3.4.8 3.4.7 trunk 2.3.1 3.3.6 3.3.7 3.3.8 3.3.9 3.4.0 3.4.1 3.4.2 3.4.3 3.4.4 3.4.5 3.4.6
supportcandy / changelog.txt

changelog.txt in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.5.4, at changelog.txt

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1 == Changelog ==
2
3 = 3.5.4 (September 28, 2026) =
4 * New: Added onboarding wizard for new installs
5 * New: Added chatbot overlay message
6 * Fix: Improved dashboard performance
7 * Fix: Fixed email attachment link access
8 * Fix: Improved AI training data processing
9 * Fix: Addressed security issues
10
11 = 3.5.3 (September 01, 2026) =
12 * New: Added custom chatbot prompt instructions
13 * New: Added “Last Reply” ticket condition
14 * New: Added sorting to ticket list headers
15 * New: Added sorting handle for form fields
16 * Fix: Cloned agent roles missing permissions
17 * Fix: Fixed View More/Less link functionality
18 * Fix: Custom field attachments missing from notifications
19 * Fix: Preserved links in chatbot replies
20 * Fix: Fixed chatbot button display on mobile
21 * Fix: Skipped near-empty records during ai training synchronization
22 * Fix: Prevented raw JSON from appearing in chatbot
23 * Fix: Addressed security vulnerability issue
24
25 = 3.5.2 (August 11, 2026) =
26 * New: Added chatbot auto-popup setting
27 * Fix: Addressed security vulnerability issue
28
29 = 3.5.1 (July 30, 2026) =
30 * New: Added AI assistant features (polish, draft, summary)
31 * New: Introduced chatbot agent feature
32 * Fix: Auto-archive closed tickets setting not working
33 * Fix: Customer ticket count not updating
34 * Fix: Agent collision widget shows names with avatars
35 * Fix: WPML pages issue with custom script loading
36 * Fix: Ticket list search not working
37
38 = 3.5.0 (June 30, 2026) =
39 * Fix: Tickets going to archived unexpectedly
40
41 = 3.4.9 (June 30, 2026) =
42 * New: Added AI chatbot in Productivity Suite (Pro)
43 * Fix: Addressed reported security vulnerability
44 * New: Introduced new developer hook
45
46 = 3.4.8 (June 04, 2026) =
47 * New: Added Cloudflare CAPTCHA integration
48 * Fix: Resolved PHP notice issues
49
50 = 3.4.7 (May 26, 2026) =
51 * New: Option to disable email notifications for specific tickets
52 * New: Improved form validation to highlight incomplete fields on submission
53 * New: Agent collision widget added
54 * Fix: Security vulnerability resolved
55 * Fix: Email notifications not sent to agents assigned via workflows
56
57 = 3.4.6 (March 23, 2026) =
58 * New: Added Merge Ticket feature (Pro) in Productivity Suite.
59 * New: Added AI Assistant feature (Pro) in Productivity Suite.
60 * New: Archive action added for deleted tickets.
61 * Fix: Addons not updating when Home URL and Site URL are different.
62 * Fix: Improved upgrade process from version 2 to version 3.
63 * Fix: Optimized dashboard card performance.
64 * Fix: Bullet lists not displaying in ticket replies.
65 * Fix: Reply restrictions now apply to all statuses defined as Closed Statuses
66 * New: Added hooks in the registration form.
67
68 = 3.4.5 (January 28, 2026) =
69 * Fix: Resolved an issue where archived tickets could not be deleted
70 * Fix: Fixed a bug preventing actions from being performed in the settings panel
71 * Fix: Addressed reported security vulnerabilities to improve overall system safety
72
73 = 3.4.4 (December 24, 2025) =
74 * New: Added back the ability to delete tickets.
75 * New: Added back the bulk delete actions on the ticket list.
76 * New: Added back the deleted filter to see deleted tickets.
77 * New: Added back the permanantly delete deleted tickets setting.
78 * Fix: when agentonly custom fields are modified through the REST API. Multiple changelogs being created for the same custom field.
79 * Fix: The bug prevents email notifications from being sent to previously assigned agent groups.
80
81 = 3.4.3 (November 22, 2025) =
82 * Fix: Ticket description was not displaying in email notifications after last update.
83 * Fix: Archive Ticket list reset was not working in some cases.
84
85 = 3.4.2 (November 21, 2025) =
86 * New: Added Archive Tickets feature
87 * Fix: Resolved upgrade issues when updating from version 2 to version 3
88 * Fix: Fixed issue where the Submit button required double-clicking to create a ticket in some cases
89 * Fix: Fixed issue with ticket_url_plain macro not working
90 * Fix: Implemented security vulnerability fixes
91
92 = 3.4.1 (October 08, 2025)
93 * Fix: Translations not loading.
94
95 = 3.4.0 (October 08, 2025)
96 * New: Added database indexing to improve performance.
97 * Fix: Improved error handling when using an already registered email address during registration.
98
99 = 3.3.9 (September 24, 2025)
100 * Fix: User registration and Open ticket features are not working
101
102 = 3.3.8 (September 19, 2025)
103 * New: Added GDPR setting to disable IP address collection
104 * Fix: ticket_history_all,ticket_history_all_with_logs,ticket_history_all_with_notes,ticket_history_all_with_notes_and_logs not returning all replies/notes/logs
105 * Fix: Active agents not cleared on tab close
106 * Fix: Security vulnerability patched
107 * Fix: PHP notice for customers resolved
108
109 = 3.3.7 (August 29, 2025)
110 * New: Confirmation pop-up for private note submission (can be disabled from settings).
111 * Fix: Incorrect REST API response for /wp-json/supportcandy/v2/tickets//threads
112
113 = 3.3.6 (August 13, 2025)
114 * Fix: Flash sale banner not dissmissable.
115
116 = 3.3.5 (August 08, 2025)
117 * New: Raised By widget now includes a direct link to the user's WordPress profile.
118 * Fix: File uploads now work correctly for files with non-standard MIME type extensions
119 * Fix: Corrected a bug where agents were incorrectly displayed as active on a ticket even after they had left the conversation
120 * Fix: Resolved a conflict with TranslatePress that was blocking ticket creation
121
122 = 3.3.4 (July 14, 2025)
123 * Fix: Resolved conflict with DataTables script used by other plugins
124 * Fix: Report dates now follow the site's WordPress language settings
125 * Fix: Improved dashboard widget report responsiveness
126 * Fix: Fixed issue preventing attachment downloads due to a plugin conflict
127 * Fix: Agent signature now correctly appends when tickets are created by agents on behalf of customers
128
129 = 3.3.3 (April 16, 2025)
130 * Fix: Uncaught Error due to EDD updator class. Rolling back to previous version.
131
132 = 3.3.2 (April 16, 2025)
133 * Fix: Date Created and Date Updated filters for Today and Yesterday not functioning correctly
134 * Fix: Issue creating custom fields on certain server configurations
135 * Fix: DataTables library updated to the latest version
136
137 = 3.3.1 (February 05, 2025)
138 * Fix: Resolved a vulnerability in attachment uploads
139 * Fix: Unresolved ticket count was not displaying correctly on the dashboard
140 * Fix: Login issues occurring in certain cases
141 * Fix: Database notices appearing on older MySQL versions
142
143 = 3.3.0 (November 14, 2024)
144 * New: Option to open tickets in a new tab (use Ctrl+Click to open tickets in a separate tab)
145 * New: Additional date range filters added to dashboard widgets for enhanced filtering
146 * Fix: Values of conditional custom fields not clearing properly in the new ticket form
147 * Fix: Guest users unable to reply to tickets issue resolved
148 * Fix: Deletion issues with ticket statuses, priorities, and categories fixed
149
150 = 3.2.9 (August 12, 2024)
151 * Fix: Enhanced attachment security to prevent potential vulnerabilities
152 * Fix: Improved compatibility with PHP 8.2
153
154 = 3.2.8 (July 03, 2024)
155 * New: Dashboard widget to show number of tickets created by day of week
156 * New: Filter added for customer list
157 * Fix: Validation for Assignee field not working in create ticket form
158 * Fix: File upload not working on some servers
159 * Fix: Unable to create duplicate ticket
160 * Fix: Can't create a new ticket from a thread
161 * New: Productivity Suite add-on (Premium)
162
163 = 3.2.7 (April 23, 2024)
164 * New: Dyanamic filters added for date created and date updated
165 * New: New condition "Last reply source" added
166 * New: Appreance setting for "Reply & Close" button
167 * New: Setting to disable "Reply & Close" button
168 * New: Filter added for recent activity logs
169 * New: Wating for visibility conditions
170 * New: New macro {ticket_url_plain} added
171 * New: Term and condtions, gdpr setting added for registration
172 * New: Toggle button addde for ticket widgets
173 * Fix: Not showing correct live agents in agent collision
174 * Fix: Unable to download attachments of duplicate tickets
175 * Fix: Showing notice on PHP 8.1
176 * Fix: Ticket list pagination not showing correct results
177 * Fix: Unable to download attachments on some servers
178 * Fix: Translation improvements
179
180 = 3.2.6 (February 22, 2024)
181 * New: Added Auto-refresh setting for dashboard
182 * New: Introduced a customizable option to set number custom field as integer or float
183 * Fix: Datepicker not working on polish sites
184 * Fix: Dashboard improvements and fixes
185 * Fix: Bulk assign agent not working
186 * Fix: Working hours setting not loading
187 * Fix: Blank links showing in admin menu
188 * Fix: Delete and replace category, priority and status not working
189
190 = 3.2.5 (February 9, 2024)
191 * Fix: Unable to upload some attachments after v3.2.4
192 * Fix: Wrong ticket url on dashboard
193
194 = 3.2.4 (February 6, 2024)
195 * New: Dashboard feature added
196 * New: Recent Activities feature for administrators
197 * New: UI improvements for Customer Profile, My Account and Agent Profile
198 * Fix: Vulnerability fix
199 * Fix: Email notifications does not support RTL
200 * Fix: Does not change ticket status after a reply added from API
201 * Fix: Removed H1 tag from model header
202 * Fix: Tags are not working in email piping rules
203
204 = 3.2.3 (January 3, 2024)
205 * New: Email Marketing Tools Integration Add-On (Premium)
206 * New: Webhooks Add-On (Premium)
207 * Fix: Date filter between operator not working
208 * Fix: REST API bug fixes
209 * Translation added for Dutch (Belgium)
210
211 = 3.2.2 (December 7, 2023)
212 * New: Delete customer action added
213 * New: Bulk assign tags action added
214 * New: Added a setting that allows agents to assign unassigned tickets to themselves
215 * Fix: /wp-json/supportcandy/v2/tickets/list-items and /wp-json/supportcandy/v2/tickets/form-fields API are not working
216 * Fix: Thank you page setting not working on [wpsc_create_ticket] shortcode
217 * Fix: Upgrade from version 2 to version 3 not working
218 * Fix: Customer custom field data was being cleared after a profile update
219 * Fix: Performance improvements
220 * Fix: Removed uses of SQL_CALC_FOUND_ROWS, which is deprecated as of MySQL 8.0.17
221
222 = 3.2.1 (September 25, 2023)
223 * New: Learning Management System (LMS) Plugin Integration Add-On (Premium)
224 * New: Organize and categorize your tickets with tags for better management
225 * New: Avoid conflicting actions by agents with this new agent collision detection feature.
226 * New: New action added in the thank you setting. You can directly open the newly created ticket.
227 * Fix: Attachment links in notifications do not show for the attachment custom field
228 * Fix: Conditions not working for customer fields
229 * Fix: Translation does not work for default filters
230 * Fix: Login not working for some users
231 * Fix: Reply and close ticket action add an incorrect log
232 * Fix: GET /wp-json/supportcandy/v2/tickets API not working
233 * Fix: Unable to download docx and zip file attachments on some servers
234
235 = 3.2.0 (July 10, 2023)
236 * New: Workflow add-on (Premium)
237 * New: Added a personal info option for customer fields
238 * New: Agent permission added for clone/duplicate ticket action
239 * New: Implemented translations for the date picker, making it accessible to users in multiple languages
240 * Fix: Resolved the issue with the attachment garbage collector, ensuring proper cleanup of unnecessary attachments
241 * Fix: Visibility conditions does not work correctly
242 * Fix: Addressed the problem where a ticket would not be created if a long text was entered in a textfield custom field during ticket creation
243 * Fix: Fixed the double email sending issue for reply and close ticket actions, preventing duplicate emails from being sent
244 * Fix: Rectified the problem of forward slashes being stripped out in textfield
245 * Fix: Different error message for GDPR and T&C in create ticket form
246 * Fix: Incorrect display of customer field change log
247 * Translation added for Hungerian, Polish languages
248
249 = 3.1.9 (June 10, 2023)
250 * Fix: Attachments set to delete after user profile update in some cases
251 * Fix: Ticket list orderby not working in some cases
252
253 = 3.1.8 (May 18, 2023)
254 * Fix: Dates are not showing correct timezone after v3.1.7
255 * Fix: POT and all language PO files updated
256
257 = 3.1.7 (May 18, 2023)
258 * New: The content entered in the reply/note editor is now automatically saved as a draft using cookies, ensuring that it is safeguarded in the event of a submission failure.
259 * New: You now have the flexibility to customize the fields that will be compared during the ticket list search. This will improve the search speed.
260 * New: Email notification attachment setting. You can now select whether you prefer to attach files directly or provide links to the attachments.
261 * New: Reply & Close ticket action added
262 * New: Custom field dates can be translate now
263 * New: Agent role setting UI improvements
264 * Fix: Nonce timeout issue
265 * Fix: Vulnerability fixes
266
267 = 3.1.6 (April 08, 2023)
268 * Fix: Ticket form fields not loading after v3.1.5
269
270 = 3.1.5 (April 07, 2023)
271 * New: You can add multiple AND and OR conditions for all applicable places like ticket list filters, email notifications, Assign agent rules, SLA, etc.
272 * Fix: Important security fixes
273
274 = 3.1.4 (March 27, 2023)
275 * New: Copy/paste images in reply box.
276 * Fix: Unable to download attachments if server is changed
277 * Fix: Email notifications does not send if the ticket subject is very long
278 * Fix: Unable to create a ticket on brave browser
279 * Fix: Attachment security fixes
280
281 = 3.1.3 (March 02, 2023)
282 * New: REST APIs are now back.
283 * New: Slack integration added (Premium).
284 * New: Clone option for agent role setting.
285 * Fix: Registration does not work if Google recpatch v3 is active.
286 * Fix: Assign agent rule does not work if a duplicate ticket is created.
287 * Fix: PHP notices and warnings.
288
289 = 3.1.2 (January 17, 2023)
290 * Fix: Menu item colors gone after last update (v3.1.1).
291
292 = 3.1.1 (January 16, 2023)
293 * New: Shortcodes enabled within HTML custom field type.
294 * New: Support portal menu color setting in an appearance settings.
295 * Fix: Date close not reset after ticket reopen.
296 * Fix: Attachments not working in clone ticket.
297 * Fix: Few custom field types not being copied in clone ticket.
298 * Fix: Email notification conversation view not showing in Gmail inbox.
299 * Fix: Quotes in alert message not working.
300
301 = 3.1.0 (November 23, 2022)
302 * Fix: User registration emails not sending if user is registered via SupportCandy.
303 * Fix: Ordering with status, category and priority is not working as per the set order.
304 * Fix: Notice generating if attachment file not exists.
305 * Fix: Scrolling to the top in the frontend if ticket list button is clicked.
306 * Fix: Do not load correct display name of the user when he is registered with WordPress default functionality.
307 * Fix: Gravtar default setting not getting applied from WordPress.
308 * Fix: Dropdown translation not loading.
309 * Fix: Documentation links added.
310
311 = 3.0.9 (October 14, 2022)
312 * New: Logout button added on the top header.
313 * Fix: Auto delete closed tickets improvements.
314 * Fix: Permanently delete tickets improvements.
315 * Fix: Installation bugs fixed.
316 * Fix: Attachment error if used with Google reCaptcha version 3.
317
318 = 3.0.8 (October 03, 2022)
319 * New: Hooks added for before and after widgets to enable adding custom widgets if required.
320 * New: CSS classes added for thread elements to distinguish customer reply or agent reply.
321 * Fix: Removed auto-scroll from frontend.
322 * Fix: Unable to remove the placeholder from string translations.
323 * Fix: Create ticket not working if captcha credentials missing.
324 * Fix: Added few missing translation text.
325 * Fix: Default value for custom fields Status, Category and Priority is now a required field.
326 * Fix: Few framework scripts printing on all pages even if set for custom pages.
327 * Fix: Add-on license activation does not work if site_url and home_url is different.
328 * Fix: Attachment does not download if site_url and home_url is different.
329 * Fix: Multi-select required field validation not working in the ticket form.
330
331 = 3.0.7 (August 22, 2022)
332 * New: Setting to choose pages to load scripts. Default all pages. Available in page settings.
333 * Fix: Placeholder text warning.
334 * Fix: Close button not showing if auth_code is present in the ticket URL.
335 * Fix: Create ticket email notification fails if there are no recipients.
336
337 = 3.0.6 (August 12, 2022)
338 * Fix: Email notications not sending for custom addresses.
339 * Fix: Email notifications not sending for new ticket assignee if agents are assigned from assign agent rules (Also needs to update Assign agent rules addon).
340 * Fix: Mine filter showing closed tickets.
341 * Fix: Bootstrap modal conflict.
342 * Fix: Thread paragraph does not have spacing.
343 * Fix: Conditions do not match correctly for Dropdown (Single) and Radio Button custom fields.
344
345 = 3.0.5 (August 08, 2022)
346 * Fix: Ticket URL authentication setting added. Now tickets can be accessed directly via URL if ticket URL authentication is disabled.
347 * Fix: Visibility conditions not working for guest users.
348 * Fix: Auto-refresh not working properly.
349 * Fix: My Profile link not showing correctly on Safari browser.
350 * Fix: Email notifications not sending when there are more than 10 recipients in TO addresses.
351
352 = 3.0.4 (August 04, 2022)
353 * New: Setting to enable or disable My Profile and Agent Profile in support portal.
354 * Fix: Custom login url does not work.
355 * Fix: More than 20 agents not shown in the agents list in the agent settings.
356
357 = 3.0.3 (August 03, 2022)
358 * Fix: Error while creating ticket if subject and description is not included in the ticket form. Added default value.
359 * Fix: Fatal error if PHP version is less than 7.4. Instead of showing notice while upgrade, it was giving fatal error.
360
361 = 3.0.2 (August 01, 2022)
362 * Fix: Fatal error on some installations.
363
364 = 3.0.1 (July 31, 2022)
365 * Fix: Debug warnings for general settongs.
366 * Fix: Old attachment link error display.
367 * Fix: Update warning email send multiple times on some installations.
368
369 = 3.0.0 (July 29, 2022)
370 IMPORTANT: This is a major release, and should be tested in your staging environments before running on your live site.
371 Upgrade: This update will ask you to perform database maintenance once installed. Please note that SupportCandy is in disabled mode. That means neither your customers can create tickets nor your agents can view/reply to tickets until you do this.
372 Warning: Requires PHP version 7.4 and above.
373 Warning: Requires WordPress version 5.6 and above.
374 Warning: You must update all premium add-ons (if any). Addons must be installed and updated. Otherwise, you will lose data and settings related to the addons.
375 Warning: If you took any paid customizations from us, it will not work.
376 Warning: All hooks and filters are changed.
377 Warning: Translations are subject to availability.
378 Warning: We discontinued the REST APIs for some time. However, it will be back soon with a new version.
379 Warning: User interface design is changed. Previous appearance settings will not work on the new interface.
380 * New: Custom tables added to the database.
381 * New: Overall performance improvement and optimization.
382 * New: New custom field types - Dropdown (multi-select) and File Attachment (Single)
383 * New: Select multiple file attachments at once in the File Attachment (Multiple) fields and ticket description attachment sections.
384 * New: Default value for custom fields.
385 * New: Placeholder for dropdown fields.
386 * New: Assigned Agent and Additional Recipients are available to insert in the create ticket form.
387 * New: AND and OR relationship added for all condition settings.
388 * New: All custom fields are available for visibility conditions.
389 * New: Date range setting for Datetime custom field type.
390 * New: Time range setting for Time custom field type.
391 * New: Customer fields that can be accessed across all customer tickets.
392 * New: Separate ticket form fields section so that you can choose which fields to add to the ticket form.
393 * New: Customer admin submenu where you can see all the customers and their total number of active tickets.
394 * New: New capabilities added in the agent role, such as WP Dashboard access, Creating tickets on others' behalf, Deleted filter access, and Edit customer info.
395 * New: Working hour settings for overall website(organization) and agents.
396 * New: Custom default filters for agents and customers.
397 * New: Default filter setting for agents and customers.
398 * New: Guests can see their ticket list via OTP (One Time Password).
399 * New: OTP(One Time Password) based authentication for user registration and guest login.
400 * New: TO, CC and BCC added to the email notification recipients.
401 * New: Open ticket shortcode added. Users can open the ticket using ticket id and OTP authentication.
402 * New: My Profile section added to the support portal where users can edit their customer fields.
403 * New: Thread email visibility setting for agents.
404 * New: More control on who can close the ticket.
405 * New: Google reCaptcha V3 support.
406 * New: Permanently delete the deleted tickets after x number of days/months/years.
407 * New: Add CC emails in the reply.
408 * New: Separate rich-text editor settings for agents.
409
410 = 2.3.1 (March 23, 2022)
411 * Fix: Thread seen showing incorrect date time.
412 * Fix: Ticket personal data get erasesed in some cases.
413 * Fix: Appreance setting not applied for filters.
414 * Fix: Open ticket view makes untidy if log text added.
415
416 = 2.3.0 (January 12, 2022)
417 * Fix: Edit status in settings not working
418 * Fix: Datepicker not working if future/past option is set
419
420 = 2.2.9 (January 11, 2022)
421 * Fix: User registration not working
422 * Fix: Reset ticket id setting not working
423 * Fix: Biographical info widget not showing the information
424 * Fix: {ticket_history_all_with_logs} showing the utc timings
425 * Fix: /tickets/{id}/updateFields API does not update name and email of customer
426
427 = 2.2.8 (January 05, 2022)
428 * Fix: Not sending email notifications after reply
429
430 = 2.2.7 (December 29, 2021)
431 * Fix: CSRF Vulnerability
432 * Fix: Cross-Site scripting Vulnerability
433 * Fix: Removed SupportCandy external cron settings for security reasons and shifted all external crons to default cron. If your WP Cron is disabled, you need to set manual cron from your hosting provider to wp-cron.php file.
434 * Fix: Removed file_get_contents() on remote urls and changed it to wp_remote_get() HTTP API of WordPress.
435 * Fix: Sanitized all possible user inputes which was not done before.
436 * Fix: Escaped all possible HTML output.
437
438 = 2.2.6 (November 23, 2021)
439 * Fix: Uncheck the selected tickets if auto-refresh is ON
440 * Fix: Agent name not showing in ticket list if the ticket is created on behalf of the customer
441 * Fix: Backslash () are removed from ticket reply
442 * Fix: Unable to filter tickets of a single date
443 * Fix: Translation improvements
444
445 = 2.2.5 (October 07, 2021)
446 * Fix: Bulk delete tickets without authentication
447
448 = 2.2.4 (September 14, 2021)
449 * Fix: Datetime sliders not working for touch enabled devices
450 * Fix: Upload attachment not working in some cases
451 * Fix: Avada theme CSS conflict
452 * Fix: Emails are not sending with for mailster service
453 * Fix: Translation improvements
454
455 = 2.2.3 (July 19, 2021)
456 * Fix: Unable to upload attachments due to cache
457 * Fix: Unable to change font of ticket list
458 * Fix: Few small bug fixes
459
460 = 2.2.2 (May 29, 2021)
461 * Fix: Attachments not downloading. Conflict with HelpGuru Knowledgebase plugin resolved.
462 * Fix: WooCommerce dashboard ticket url not working
463
464 = 2.2.1 (April 26, 2021)
465 * New feature: Setting added to decide ticket reporter when a ticket is created on behalf of the user
466 * New feature: Create assign agent rules depending on reporter wordpress role
467 * New feature: Search bar added to search fields in edit ticket fields
468 * Fix: Remove attachments when a ticket is permanantly deleted
469 * Fix: Conflict with myCred plugin
470 * Fix: Date created filter excludes "to" date
471 * Fix: Additional recipient not saving
472 * Fix: API /tickets/addRegisteredUserTicket adds space in description text
473
474 = 2.2.0 (March 03, 2021)
475 * New feature: Strikethrough, text color, text backgruond color options added in editor
476 * New feature: Restrict reply setting enabled for closed group
477 * New feature: Agent created ticket first thread will be agent itself instead customer
478 * New feature: "Allow create ticket" setting apply only for browser
479 * New feature: Number of digits for random ticket id setting added
480 * Fix: Download attachments not working if WordPress URL is different from Site URL
481 * Fix: Translation improvments for ticket filters
482 * Fix: Date format setting not applied on "Last reply on" column
483 * Fix: Date created Filter is not showing correct results for local timezone
484
485 = 2.1.9 (December 28, 2020)
486 * New feature: Added "Last reply by" in ticket list
487 * New feature: Added "Last reply on" in ticket list
488 * New feature: Setting to hide New Ticket button for agents and customers
489 * New feature: Added Copy Ticket URL button in an individual ticket
490 * New feature: Date range option added in Date custom field type
491 * New feature: Attachment size threshold error improvemets
492 * New feature: Added None option in agent search advanced filter
493 * New feature: Customer redirected to ticket list upon closing the ticket
494 * New feature: Option to send email notification to current user
495 * Fix: Notice mime_content_type() on file that does not exists
496
497 = 2.1.8 (October 28, 2020)
498 * New feature: Allow wildcard character (*) in an outgoing email notification block list
499 * New feature: Add URL to New Ticket button so that it redirects to it when we click New Ticket button. Applicable only for frontend.
500 * Fix: Security fixes
501 * Fix: Compatibility with MySQl Version 8
502 * Fix: Administrator unable to save cron setting
503 * Fix: Re-notify existing agents when another agent is added
504 * Fix: URLs being removed if ticket reply/note submitted via REST API
505
506 = 2.1.7 (September 19, 2020)
507 * New feature: Add visibility condition for description
508 * New feature: New macro customer_first_name, last_reply_user_first_name, current_user_first_name, last_note_user_first_name added
509 * Fix: Unable to download attachment on some servers
510 * Fix: Image uplaod not working on windows servers
511 * Fix: Persian translation file
512
513 = 2.1.6 (August 12, 2020)
514 * Fix: Unable to submit reply if bcc field is disabled
515 * Fix: Italian translation file
516
517 = 2.1.5 (August 11, 2020)
518 * New feature: Add log after deleting file attachment from a thread
519 * New feature: Add visibility condition for priority
520 * New feature: Enable/disable reply to public tickets
521 * Fix: Mine filter showing all tickets
522 * Fix: Translation bug in the email notification
523 * Fix: Custom field Date range increase
524 * Fix: Category cannot be updated when using the REST API
525 * Fix: New lines removed from the description in reply ticket REST API
526 * Fix: Unable to create non-english Agent only fields
527 * Fix: Email validation for BCC field in the reply form
528 * Fix: Does not clear all the data after a ticket deleted permanently
529 * Fix: Backslaces removed from the reply
530
531 = 2.1.4 (July 03, 2020)
532 * Fix: Vulnerability fixes
533 * Fix: Translation issue fix for some strings
534 * Fix: CSS conflict with Twenty Twenty theme resolved
535 * Fix: Conflict with registration form fields
536 * Fix: Tickets assigned to agent group not visible in Mine filter
537 * Fix: Agents not able to see deleted tickets
538
539 = 2.1.3 (May 14, 2020)
540 * Fix: Default filter not working after login
541 * Fix: Sign-in not working in some cases
542 * Fix: Vulnerability fixes
543 * Fix: GDRP compatibility added for registration form
544
545 = 2.1.2 (April 03, 2020)
546 * New feature: Setting to allow HTML/Text pasting in create, reply description field
547 * Fix: Vulnerability fixes for attachments
548 * Fix: Performance improvements. Working slow on some servers
549 * Fix: Some administrators can't save thank you page setting
550 * Fix: The agent only fields do not get imported in clone ticket
551 * Fix: Email notification not send for user registration when registered via supportcandy
552
553 = 2.1.1 (February 17, 2020)
554 * New feature: You can now edit saved filters
555 * New feature: You can edit attachment notice in settings
556 * Fix: Description image upload not working for guest users
557 * Fix: Attachment download not working on mobile devices
558 * Fix: Agent not being treated as a customer if he raised a ticket
559 * Fix: Conflict with plugin Woocommerce Product Addons
560 * Fix: Filter autocomplete suggestion showing deleted ticket records
561 * Fix: Returns undefined message when the description is disabled from create ticket form
562 * Fix: Do not notify owner conflict when disabled from settings
563 * Fix: Image attachment download setting not working since the last version
564
565 = 2.1.0 (January 08, 2020)
566 * New feature: New custom field type Time added
567 * New feature: Agents can set a default filter for ticket list
568 * New feature: Choose to whom attachment should be accessible in create or reply ticket description.
569 * New feature: Allow rich text editor setting using which you can either allow or disallow guest or register the functionality of rich text editor.
570 * New feature: Assign agent rules: not match condition added
571 * New feature: Restrict date custom field to either past, future or all dates
572 * New feature: Change email notication sending preferance (Background/Instant)
573 * Fix: Rich text editor RTL based on language
574
575 = 2.0.9 (November 18, 2019)
576 * New feature: New custom field HTML added
577 * New feature: The administrator can delete attachments of a ticket thread
578 * New feature: reCaptcha setting added to SupportCandy login form
579 * New feature: The administrator can hide BCC field in reply form
580 * New feature: Close ticket group setting added so that those tickets will be available in Closed filter on ticket list page
581 * Fix: User registration email not sending after the user has been registered (Setting to register guest user after creating a ticket)
582 * Fix: Model popup not working on create ticket shortcode
583 * Fix: Email notification not working
584
585 = 2.0.8 (October 11, 2019)
586 * Fix: Fatal error while sending an email notifications
587
588 = 2.0.7 (October 09, 2019)
589 * New Feature: Emails will get send in the background which will improve loading speed
590 * New Feature: New email recipient option (Previously Assigned Agent) has been added
591 * New Feature: Ticket url link added in ticket info
592 * Fix: Visibility condition not working for usergroup default category selected
593 * Fix: Attachment type not downloading in an email notification
594 * Fix: Date Closed macro not working
595 * Fix: Registration not working when SupportCandy captcha enabled
596
597 = 2.0.6 (August 30, 2019)
598 * New Feature: Limit the number of characters for ticket fields.
599 * New Feature: Setting to delete tickets after the given time interval.
600 * New Feature: New filter for ticket list to filter tickets created by either registered user or guest users.
601 * New Feature: Add placeholders for ticket fields in create ticket form.
602 * New Feature: New widget Bio (Biographical info) added in open ticket.
603 * New Feature: Control ticket logs visibility settings. Now you can edit role and set ticket log visibility controls.
604 * New Feature: Control edit or delete ticket thread permission for a user role.
605 * New Feature: reCaptcha added for SupportCandy user registration form.
606 * New Feature: Control attachment types for a ticket. Only accept attachment of the given extension.
607 * Fix: XSS Vulnerability fix for create, reply, and notes.
608 * Fix: Assign agent search not working for more than one search terms.
609 * Fix: Automatic login guest user after ticket created. This works if setting Register user on creating ticket is enabled.
610 * Fix: Assign agent search results not in order.
611
612 = 2.0.5 (August 1, 2019)
613 * New Feature : New micros added ticket_history_all, ticket_history_all_with_notes, ticket_notes_history
614 * Fix: Unable to upload more than 1 file in File upload custom field
615 * Fix: Backslash get added in email notifications
616 * Fix: Unable to create a ticket on safari browser when description field is disabled
617 * Fix: Can't change raised by if (single quote) in name
618 * Fix: Auto refresh clears the filters
619 * Fix: Registration form not working in French (France) language
620
621 = 2.0.4 (June 12, 2019)
622 * New Feature : Hooks added for agent role capabilities.
623 * Fix: Admin capabilities not working.
624
625 = 2.0.3 (June 6, 2019)
626 * New Feature : REST API
627 * New Feature : New custom field type(Datetime) added
628 * New Feature : HTML Mode available for Email notification, Thank you page and Agent setting templates
629 * New Feature : Setting to Enable/disable reply to close tickets for Agents
630 * New Feature : Register user upon create ticket if not exists (Guest User)
631 * New Feature : Default status of auto-refresh on ticket list on page load
632 * New Feature : Option to create a new ticket from ticket thread (reply/note)
633 * New Feature : Ticket list item added: Date Close. Now you can filter/order ticket by close date of ticket.
634 * New Feature : Setting to download or show image attachments. So that if someone do not want to show image path, he can choose download option.
635 * New Feature : Alert for complete ticket reply when you accidentally do any other ticket action, and forgot to save your reply.
636 * New Feature : Agents can see all the tickets of the raised by user from open ticket
637 * New Feature : Agents can see extra information of ticket like IP Address, Browser, Operating System.
638 * New Feature : Agents can see extra information of reply like IP Address, Browser, Operating System and time when user saw your reply.
639 * New Feature : You can add extra email addresses and usergroups to a ticket. All the notifications will be send to added recipients.
640 * New Feature : Setting to set screen to which user/agent should be redirected after successful ticket reply.
641 * New Feature : Set default text for subject and description if disabled.
642 * New Feature : Private note capability setting added for support agent role.
643 * Fix : Validation not working for url and file upload type custom field.
644 * Fix : Translation issues fixed with WPML. Now ticket form fields can be translated in multiple languages such as Field Label, Extra Information, Statuses, Categories, Priorities, etc.
645 * Fix : Superuser not able to see tickets on multisite blogs.
646 * Fix : Unable to update agentonly fields(drop-down type) in open ticket
647
648 = 2.0.2 (April 19, 2019)
649 * New Feature : Ticket submitted by agent or user himself option added in conditions.
650 * New Feature : User Type registered or guest user option added in conditions.
651 * Fix : Custom Field visibility conditions not working after v2.0.1
652
653 = 2.0.1 (April 17, 2019)
654 * New Feature : Condition improvements. Now you can add conditions for all possible custom fields (text based and options based) in email notifications, SLA, Assign Agent Rules, etc.
655 * Fix : Arbitrary File Upload in create/reply description image upload ( CVE-2019-11223 )
656 * Fix : Reply button not visible in guest open ticket page if public ticket mode enabled
657 * Fix : ID filter does not work for Spanish (Maxico) site language
658 * Fix : Translation issue for Polish language
659
660 = 2.0.0 (April 4, 2019)
661 * New Feature : Database performance improvements
662 * New Feature : Enable/Disable file attachment for create and reply description
663 * New Feature : Enable/Disable priority for customer in an individual ticket status section
664 * New Feature : Enable/Disable View More for individual ticket threads
665 * New Feature : All Tickets filter added in customer ticket list page
666 * New Feature : Always Notify default setting
667 * New Feature : All actions and filters arguments changed
668 * Fix : Ticket list ordering not working for German language
669 * Fix : Avada theme css conflict
670 * Fix : Custom field filters not working for Non-English characters in label of a custom field
671
672 = 1.1.5 (February 13, 2019)
673 * New Feature : Apperance setting for open ticket threads
674 * New Feature : Add image in agent signature
675 * New Feature : Setting to Enable/Disable 'Don't notify owner' option in create ticket form
676 * New Feature : Show open ticket thread update timing in timestap or string format
677 * Fix : Css conflict with Avada theme for mobile view
678 * Fix : Customers not able to save filters
679 * Fix : Attachments don't come through create ticket email notifications
680 * Fix : Reset Filter not working for customers
681
682 = 1.1.4 (January 8, 2019)
683 * New Feature : Setting to show or hide filters on page load
684 * New Feature : Add multiple recipients(emails) while replying to ticket
685 * New Feature : Vulnerability fixes
686 * New Feature : Autogrow reply description field
687 * New Feature : First and Last name added in Sign-up form
688 * New Feature : Ticket category change notification added
689 * New Feature : Ticket priority change notification added
690 * New Feature : Setting to disable reply confirmation added
691 * New Feature : Custom set start ticket id
692 * New Feature : Browse and add images in ticket reply
693 * New Feature : Setting for timestamp on ticket thread to switch between timestamp and readable format (e.g. x min ago)
694 * New Feature : Setting to enable/disable toolbar options of tinymce editor
695 * Fix : Start and Dazzling theme conflict
696 * Fix : Attachment download issue on firefox
697 * Fix : Incorrect order of ticket fields in edit popup
698 * Fix : Custom field not showing updated name in ticket widget
699 * Fix : Unorder list item dots not showing in ticket thread
700 * Fix : Unable to remove agent signature
701 * Fix : Some small bug fixes
702
703 = 1.1.3 (November 26, 2018)
704 * New Feature : Public Tickets. Customers can see each other's tickets if setting is enabled.
705 * Fix : Create Ticket not working in safari browser.
706 * Fix : Create Ticket not working if Description field is disabled.
707 * Fix : Save filters not working for Agent role.
708 * Fix : Custom fields order is not same as create ticket in open ticket.
709
710 = 1.1.2 (November 15, 2018)
711 * New Feature : Google reCaptacha integration for create ticket page.
712 * New Feature : Don't Notify Owner option in create ticket page for agents to create ticket on behalf of customer.
713 * New Feature : Setting to change Term & Conditions text.
714 * New Feature : Add previous value of field in ticket log.
715 * Fix : Css conflict with Avada theme resolved.
716 * Fix : Conflict with IP Geo Block plugin resolved.
717 * Fix : Ticket status does not change when support staff reply by email.
718 * Fix : Advance filters are not showing in Firefox.
719
720 = 1.1.1 (October 25, 2018)
721 * New Feature : Setting to disable description attachments for guest ticket form.
722 * Fix : Performance improvements.
723
724 = 1.1.0 (October 19, 2018)
725 * New Feature : Permanent delete ticket feature
726 * New Feature : Setting to manage ticket url visibility. Ticket URL can be set to require login to see ticket content.
727 * New Feature : Log out button added on ticket list action bar.
728 * Fix : Performance improvements.
729 * Fix : Condition rules does not work for same ticket fields.
730 * Fix : Deleted ticket should not be accesible via ticket url.
731 * Fix : Unable to use $ sign in ticket notification emails.
732 * Fix : Add image link button hides under pop-up in agent settings.
733 * Fix : Ticket status does not change for awaiting agent reply status if user reply via ticket url page in guest mode.
734
735 = 1.0.9 (October 06, 2018)
736 * Fix : Conflict with some Page-Builders while saving pages.
737
738 = 1.0.8 (October 01, 2018)
739 * New Feature : GDPR Compatibility. Export personal data, ananymise ticket data for erase personal request, personal data retention, setting to set whether custom field is accept personal data, etc. Export and erase feature is available in core wordpress tool for GDPR.
740 * New Feature : Show unresolved ticket count on dashboard menu "Support".
741 * New Feature : Apperance setting for advance filter.
742 * Fix : Attachments are not sending in email notifications.
743 * Fix : Unable to create ticket on French language site.
744 * Fix : Ticket widgets are not showing in some cases.
745
746 = 1.0.7 (September 15, 2018)
747 * New Feature : New shortcode [wpsc_create_ticket]
748 * New Feature : User registration form.
749 * New Feature : Open ticket widget re-order setting.
750 * New Feature : Setting to disable rich text editor for guest users.
751 * New Feature : Apperance setting for login & registration form.
752 * Fix : Date filter not showing correct results.
753 * Fix : Create ticket validation issue on Firefox browser.
754
755 = 1.0.6 (September 07, 2018)
756 * New Feature : Apperance Setting added. Now you can change custom color combinations for SupportCandy features & pages.
757 * New Feature : Term & Conditions checkbox in create ticket to force customer to agree your Terms & Conditions.
758 * New Feature : GDPR consent as checkbox to let customer know that you are collecting private data. He must agree to your privacy policy to create a ticket.
759 * New Feature : Setting to disable reply if ticket is closed.
760 * New Feature : Multiple login options. You can choose login form from Default SupportCandy, WP Login or Custom login URL.
761 * Fix : Image overflow in ticket reply issue fixed.
762 * Fix : Not able to remove users from agent setting if agent is deleted from WP users section.
763 * Fix : Few Translation strings.
764 * Fix : Close button showing even if ticket is closed.
765 * Fix : Conflict with Post Type Order plugin for ticket orders.
766
767 = 1.0.5 (August 31, 2018)
768 * Fix : Warning: Illegal string offset ‘page’ on support page.
769
770 = 1.0.4 (August 28, 2018)
771 * New Feature : Shortcode Argurment to load default ticket list or create ticket
772 * New Feature : Auto-Refresh ticket list & Refresh button in individual ticket.
773 * New Feature : Priority can be made available in create ticket for client to choose. ( Default: Disabled )
774 * Fix : Ticket field rename issue
775 * Fix : Garbage collection for unlinked attachments.
776 * Fix : Ticket widget overflow issue.
777 * Fix : Date type field issues
778 * Fix : Attachment link issues
779 * Fix : Email Notification default subject change.
780
781 = 1.0.3 (August 20, 2018)
782 * Fix: Responsive issues fixed for many themes.
783
784 = 1.0.2 (August 18, 2018)
785 * Fix: CSS issues fix.
786 * Fix: Reply actions for agent view is splited to show separate buttons.
787
788 = 1.0.1 (August 17, 2018)
789 * Fix: Date filter fix
790 * Fix: Incorrect cron command fix
791
792 = 1.0.0 (August 15, 2018)
793 Initial release.