| 1 |
<?php |
| 2 |
if ( ! defined( 'ABSPATH' ) ) { |
| 3 |
exit; // Exit if accessed directly! |
| 4 |
} |
| 5 |
|
| 6 |
if ( ! class_exists( 'WPSC_Ticket' ) ) : |
| 7 |
|
| 8 |
final class WPSC_Ticket { |
| 9 |
|
| 10 |
/** |
| 11 |
* Object data in key => val pair. |
| 12 |
* |
| 13 |
* @var array |
| 14 |
*/ |
| 15 |
private $data = array(); |
| 16 |
|
| 17 |
/** |
| 18 |
* Set whether or not current object properties modified |
| 19 |
* |
| 20 |
* @var boolean |
| 21 |
*/ |
| 22 |
private $is_modified = false; |
| 23 |
|
| 24 |
/** |
| 25 |
* Schema for this model |
| 26 |
* |
| 27 |
* @var array |
| 28 |
*/ |
| 29 |
public static $schema = array(); |
| 30 |
|
| 31 |
/** |
| 32 |
* Prevent fields to modify |
| 33 |
* |
| 34 |
* @var array |
| 35 |
*/ |
| 36 |
public static $prevent_modify = array(); |
| 37 |
|
| 38 |
/** |
| 39 |
* Initialize this class |
| 40 |
* |
| 41 |
* @return void |
| 42 |
*/ |
| 43 |
public static function init() { |
| 44 |
|
| 45 |
// Apply schema for this model. |
| 46 |
add_action( 'init', array( __CLASS__, 'apply_schema' ), 2 ); |
| 47 |
|
| 48 |
// Get object of this class. |
| 49 |
add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) ); |
| 50 |
} |
| 51 |
|
| 52 |
/** |
| 53 |
* Apply schema for this model |
| 54 |
* |
| 55 |
* @return void |
| 56 |
*/ |
| 57 |
public static function apply_schema() { |
| 58 |
|
| 59 |
// start with schema item not present as custom field type. |
| 60 |
$schema = array( |
| 61 |
'is_active' => array( |
| 62 |
'has_ref' => false, |
| 63 |
'ref_class' => '', |
| 64 |
'has_multiple_val' => false, |
| 65 |
), |
| 66 |
'auth_code' => array( |
| 67 |
'has_ref' => false, |
| 68 |
'ref_class' => '', |
| 69 |
'has_multiple_val' => false, |
| 70 |
), |
| 71 |
'live_agents' => array( |
| 72 |
'has_ref' => false, |
| 73 |
'ref_class' => '', |
| 74 |
'has_multiple_val' => false, |
| 75 |
), |
| 76 |
'misc' => array( |
| 77 |
'has_ref' => false, |
| 78 |
'ref_class' => '', |
| 79 |
'has_multiple_val' => false, |
| 80 |
), |
| 81 |
); |
| 82 |
|
| 83 |
foreach ( WPSC_Custom_Field::$custom_fields as $cf ) { |
| 84 |
|
| 85 |
if ( in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ) { |
| 86 |
$schema[ $cf->slug ] = array( |
| 87 |
'has_ref' => $cf->type::$has_ref, |
| 88 |
'ref_class' => $cf->type::$ref_class, |
| 89 |
'has_multiple_val' => $cf->type::$has_multiple_val, |
| 90 |
); |
| 91 |
} |
| 92 |
} |
| 93 |
|
| 94 |
self::$schema = apply_filters( 'wpsc_ticket_schema', $schema ); |
| 95 |
|
| 96 |
// Prevent modify. |
| 97 |
$prevent_modify = array( 'id', 'description', 'agent_created', 'date_created' ); |
| 98 |
self::$prevent_modify = apply_filters( 'wpsc_ticket_prevent_modify', $prevent_modify ); |
| 99 |
} |
| 100 |
|
| 101 |
/** |
| 102 |
* Model constructor |
| 103 |
* |
| 104 |
* @param int $id - Optional. Data record id to retrive object for. |
| 105 |
*/ |
| 106 |
public function __construct( $id = 0 ) { |
| 107 |
|
| 108 |
global $wpdb; |
| 109 |
|
| 110 |
$id = intval( $id ); |
| 111 |
|
| 112 |
if ( $id > 0 ) { |
| 113 |
|
| 114 |
$ticket = $wpdb->get_row( "SELECT * FROM {$wpdb->prefix}psmsc_tickets WHERE id = " . $id, ARRAY_A ); |
| 115 |
if ( ! is_array( $ticket ) ) { |
| 116 |
return; |
| 117 |
} |
| 118 |
|
| 119 |
foreach ( $ticket as $key => $val ) { |
| 120 |
$this->data[ $key ] = $val !== null ? $val : ''; |
| 121 |
} |
| 122 |
} |
| 123 |
} |
| 124 |
|
| 125 |
/** |
| 126 |
* Convert object into an array |
| 127 |
* |
| 128 |
* @return array |
| 129 |
*/ |
| 130 |
public function to_array() { |
| 131 |
|
| 132 |
return $this->data; |
| 133 |
} |
| 134 |
|
| 135 |
/** |
| 136 |
* Magic get function to use with object arrow function |
| 137 |
* |
| 138 |
* @param string $var_name - variable name. |
| 139 |
* @return mixed |
| 140 |
*/ |
| 141 |
public function __get( $var_name ) { |
| 142 |
|
| 143 |
if ( $var_name == 'misc' ) { |
| 144 |
|
| 145 |
$misc_data = array(); |
| 146 |
if ( ( isset( $this->data['misc'] ) && ! empty( isset( $this->data['misc'] ) ) ) ) { |
| 147 |
$misc_data = json_decode( $this->data['misc'], true ); |
| 148 |
} |
| 149 |
return $misc_data; |
| 150 |
} |
| 151 |
|
| 152 |
if ( ! isset( $this->data[ $var_name ] ) || |
| 153 |
$this->data[ $var_name ] == null || |
| 154 |
$this->data[ $var_name ] == '' |
| 155 |
) { |
| 156 |
|
| 157 |
if ( $var_name == 'customer_name' ) { |
| 158 |
return $this->customer->name; |
| 159 |
} |
| 160 |
if ( $var_name == 'customer_email' ) { |
| 161 |
return $this->customer->email_address; |
| 162 |
} |
| 163 |
return self::$schema[ $var_name ]['has_multiple_val'] ? array() : ''; |
| 164 |
} |
| 165 |
|
| 166 |
if ( self::$schema[ $var_name ]['has_multiple_val'] ) { |
| 167 |
|
| 168 |
$response = array(); |
| 169 |
$values = $this->data[ $var_name ] ? explode( '|', $this->data[ $var_name ] ) : array(); |
| 170 |
foreach ( $values as $val ) { |
| 171 |
$response[] = self::$schema[ $var_name ]['has_ref'] ? |
| 172 |
WPSC_Functions::get_object( self::$schema[ $var_name ]['ref_class'], $val ) : |
| 173 |
$val; |
| 174 |
} |
| 175 |
return $response; |
| 176 |
|
| 177 |
} elseif ( ( self::$schema[ $var_name ]['has_ref'] && $this->data[ $var_name ] ) || ( self::$schema[ $var_name ]['has_ref'] && self::$schema[ $var_name ]['ref_class'] == 'wpsc_customer' ) ) { |
| 178 |
return WPSC_Functions::get_object( self::$schema[ $var_name ]['ref_class'], $this->data[ $var_name ] ); |
| 179 |
} else { |
| 180 |
return $this->data[ $var_name ]; |
| 181 |
} |
| 182 |
} |
| 183 |
|
| 184 |
/** |
| 185 |
* Magic function to use setting object field with arrow function |
| 186 |
* |
| 187 |
* @param string $var_name - (Required) property slug. |
| 188 |
* @param mixed $value - (Required) value to set for a property. |
| 189 |
* @return void |
| 190 |
*/ |
| 191 |
public function __set( $var_name, $value ) { |
| 192 |
|
| 193 |
if ( |
| 194 |
! isset( $this->data[ $var_name ] ) || |
| 195 |
in_array( $var_name, self::$prevent_modify ) |
| 196 |
) { |
| 197 |
return; |
| 198 |
} |
| 199 |
|
| 200 |
$data_val = ''; |
| 201 |
if ( self::$schema[ $var_name ]['has_multiple_val'] ) { |
| 202 |
|
| 203 |
$data_vals = array_map( |
| 204 |
fn( $val ) => is_object( $val ) ? WPSC_Functions::set_object( self::$schema[ $var_name ]['ref_class'], $val ) : $val, |
| 205 |
$value |
| 206 |
); |
| 207 |
|
| 208 |
$data_val = $data_vals ? implode( '|', $data_vals ) : ''; |
| 209 |
} else { |
| 210 |
if ( $var_name == 'misc' ) { |
| 211 |
$value = wp_json_encode( $value ); |
| 212 |
} |
| 213 |
$data_val = is_object( $value ) ? WPSC_Functions::set_object( self::$schema[ $var_name ]['ref_class'], $value ) : $value; |
| 214 |
} |
| 215 |
|
| 216 |
if ( $this->data[ $var_name ] == $data_val ) { |
| 217 |
return; |
| 218 |
} |
| 219 |
|
| 220 |
$this->data[ $var_name ] = $data_val; |
| 221 |
$this->is_modified = true; |
| 222 |
} |
| 223 |
|
| 224 |
/** |
| 225 |
* Save changes made |
| 226 |
* |
| 227 |
* @return boolean |
| 228 |
*/ |
| 229 |
public function save() { |
| 230 |
|
| 231 |
global $wpdb; |
| 232 |
|
| 233 |
if ( ! $this->is_modified ) { |
| 234 |
return true; |
| 235 |
} |
| 236 |
|
| 237 |
$data = $this->data; |
| 238 |
$success = true; |
| 239 |
|
| 240 |
if ( ! isset( $data['id'] ) ) { |
| 241 |
|
| 242 |
$tic = self::insert( $data ); |
| 243 |
if ( $tic ) { |
| 244 |
$this->data = $tic->data; |
| 245 |
$success = true; |
| 246 |
} else { |
| 247 |
$success = false; |
| 248 |
} |
| 249 |
} else { |
| 250 |
|
| 251 |
unset( $data['id'] ); |
| 252 |
$success = $wpdb->update( |
| 253 |
$wpdb->prefix . 'psmsc_tickets', |
| 254 |
$data, |
| 255 |
array( 'id' => $this->data['id'] ) |
| 256 |
); |
| 257 |
} |
| 258 |
$this->is_modified = false; |
| 259 |
return $success ? true : false; |
| 260 |
} |
| 261 |
|
| 262 |
/** |
| 263 |
* Insert new record |
| 264 |
* |
| 265 |
* @param array $data - insert data. |
| 266 |
* @return WPSC_Custom_Field |
| 267 |
*/ |
| 268 |
public static function insert( $data ) { |
| 269 |
|
| 270 |
global $wpdb; |
| 271 |
|
| 272 |
$ad_settings = get_option( 'wpsc-ms-advanced-settings' ); |
| 273 |
if ( ! isset( $data['id'] ) && $ad_settings['ticket-id-format'] === 'random' ) { |
| 274 |
|
| 275 |
$range = self::get_ticket_id_range(); |
| 276 |
do { |
| 277 |
$id = wp_rand( $range['start_range'], $range['end_range'] ); |
| 278 |
$sql = "select id from {$wpdb->prefix}psmsc_tickets where id=" . $id; |
| 279 |
$result = $wpdb->get_var( $sql ); |
| 280 |
} while ( $result ); |
| 281 |
$data['id'] = $id; |
| 282 |
} |
| 283 |
|
| 284 |
// Insert ticket to DB. |
| 285 |
$success = $wpdb->insert( |
| 286 |
$wpdb->prefix . 'psmsc_tickets', |
| 287 |
$data |
| 288 |
); |
| 289 |
|
| 290 |
if ( ! $success ) { |
| 291 |
return false; |
| 292 |
} |
| 293 |
return new WPSC_Ticket( $wpdb->insert_id ); |
| 294 |
} |
| 295 |
|
| 296 |
/** |
| 297 |
* Delete record from database |
| 298 |
* |
| 299 |
* @param WPSC_Ticket $ticket - ticket object. |
| 300 |
* @return boolean |
| 301 |
*/ |
| 302 |
public static function destroy( $ticket ) { |
| 303 |
|
| 304 |
global $wpdb; |
| 305 |
|
| 306 |
// Delete attachments of the ticket. |
| 307 |
$success = $wpdb->update( |
| 308 |
$wpdb->prefix . 'psmsc_attachments', |
| 309 |
array( 'is_active' => '0' ), |
| 310 |
array( 'ticket_id' => $ticket->id ) |
| 311 |
); |
| 312 |
|
| 313 |
// Delete threads for the ticket. |
| 314 |
$deleted_threads = $wpdb->delete( |
| 315 |
$wpdb->prefix . 'psmsc_threads', |
| 316 |
array( 'ticket' => $ticket->id ) |
| 317 |
); |
| 318 |
if ( false === $deleted_threads ) { |
| 319 |
return false; |
| 320 |
} |
| 321 |
|
| 322 |
// Finally delete ticket. |
| 323 |
$deleted_ticket = $wpdb->delete( |
| 324 |
$wpdb->prefix . 'psmsc_tickets', |
| 325 |
array( 'id' => $ticket->id ) |
| 326 |
); |
| 327 |
if ( false === $deleted_ticket ) { |
| 328 |
return false; |
| 329 |
} |
| 330 |
|
| 331 |
return true; |
| 332 |
} |
| 333 |
|
| 334 |
/** |
| 335 |
* Set data to create new object using direct data. Used in find method |
| 336 |
* |
| 337 |
* @param array $data - data to set for object. |
| 338 |
* @return void |
| 339 |
*/ |
| 340 |
private function set_data( $data ) { |
| 341 |
|
| 342 |
foreach ( $data as $var_name => $val ) { |
| 343 |
$this->data[ $var_name ] = $val !== null ? $val : ''; |
| 344 |
} |
| 345 |
} |
| 346 |
|
| 347 |
/** |
| 348 |
* Find records based on given filters |
| 349 |
* |
| 350 |
* @param array $filter - array containing array items like search, where, orderby, order, page_no, items_per_page, etc. |
| 351 |
* @param boolean $is_object - return data as array or object. Default object. |
| 352 |
* @return mixed |
| 353 |
*/ |
| 354 |
public static function find( $filter = array(), $is_object = true ) { |
| 355 |
|
| 356 |
global $wpdb; |
| 357 |
|
| 358 |
$filter['items_per_page'] = isset( $filter['items_per_page'] ) ? $filter['items_per_page'] : 20; |
| 359 |
$filter['page_no'] = isset( $filter['page_no'] ) ? $filter['page_no'] : 1; |
| 360 |
$filter['orderby'] = isset( $filter['orderby'] ) ? $filter['orderby'] : 'date_updated'; |
| 361 |
$filter['orderby_slug'] = $filter['orderby']; |
| 362 |
|
| 363 |
// orderby. |
| 364 |
$cf = WPSC_Custom_Field::get_cf_by_slug( $filter['orderby'] ); |
| 365 |
if ( ! $cf ) { |
| 366 |
$cf = WPSC_Custom_Field::get_cf_by_slug( 'date_updated' ); |
| 367 |
} |
| 368 |
$filter['orderby'] = $cf->type::get_orderby_string( $cf ); |
| 369 |
|
| 370 |
$filter['order'] = isset( $filter['order'] ) ? $filter['order'] : 'DESC'; |
| 371 |
$filter['is_active'] = isset( $filter['is_active'] ) ? $filter['is_active'] : 1; |
| 372 |
|
| 373 |
$sql = 'SELECT t.* FROM ' . $wpdb->prefix . 'psmsc_tickets t '; |
| 374 |
$joins = self::get_joins( $filter ); |
| 375 |
$where = self::get_where( $filter ); |
| 376 |
|
| 377 |
$order = WPSC_Functions::parse_order( $filter ); |
| 378 |
$order = apply_filters( 'wpsc_ticket_order_by', $order, $filter ); |
| 379 |
|
| 380 |
$limit = WPSC_Functions::parse_limit( $filter ); |
| 381 |
$group_by = 'GROUP BY t.id '; |
| 382 |
|
| 383 |
$sql = $sql . $joins . $where . $group_by . $order . $limit; |
| 384 |
$results = $wpdb->get_results( $sql, ARRAY_A ); |
| 385 |
|
| 386 |
// total results. |
| 387 |
$sql = 'SELECT count(DISTINCT t.id) FROM ' . $wpdb->prefix . 'psmsc_tickets t '; |
| 388 |
$total_items = $wpdb->get_var( $sql . $joins . $where ); |
| 389 |
|
| 390 |
$response = WPSC_Functions::parse_response( $results, $total_items, $filter ); |
| 391 |
|
| 392 |
// Return array. |
| 393 |
if ( ! $is_object ) { |
| 394 |
return $response; |
| 395 |
} |
| 396 |
|
| 397 |
// create and return array of objects. |
| 398 |
$temp_results = array(); |
| 399 |
foreach ( $response['results'] as $ticket ) { |
| 400 |
|
| 401 |
$ob = new WPSC_Ticket(); |
| 402 |
$data = array(); |
| 403 |
foreach ( $ticket as $key => $val ) { |
| 404 |
$data[ $key ] = $val; |
| 405 |
} |
| 406 |
$ob->set_data( $data ); |
| 407 |
$temp_results[] = $ob; |
| 408 |
} |
| 409 |
$response['results'] = $temp_results; |
| 410 |
|
| 411 |
return $response; |
| 412 |
} |
| 413 |
|
| 414 |
/** |
| 415 |
* Return join string |
| 416 |
* |
| 417 |
* @param array $filter - user filter. |
| 418 |
* @return string |
| 419 |
*/ |
| 420 |
private static function get_joins( $filter ) { |
| 421 |
|
| 422 |
$joins = apply_filters( 'wpsc_ticket_joins', array(), $filter ); |
| 423 |
return implode( ' ', $joins ) . ' '; |
| 424 |
} |
| 425 |
|
| 426 |
/** |
| 427 |
* Get where for find method |
| 428 |
* |
| 429 |
* @param array $filter - user filter. |
| 430 |
* @return array |
| 431 |
*/ |
| 432 |
private static function get_where( $filter ) { |
| 433 |
|
| 434 |
global $wpdb; |
| 435 |
|
| 436 |
// Custom fields by type. |
| 437 |
$cfs = array(); |
| 438 |
$custom_fields = WPSC_Custom_Field::$custom_fields; |
| 439 |
foreach ( $custom_fields as $cf ) { |
| 440 |
$cfs[ $cf->type::$slug ][] = $cf; |
| 441 |
} |
| 442 |
|
| 443 |
$where = array( '1=1' ); |
| 444 |
|
| 445 |
// Load system filters. |
| 446 |
$system_query = isset( $filter['system_query'] ) ? $filter['system_query'] : array(); |
| 447 |
if ( $system_query ) { |
| 448 |
$where[] = self::parse_filters( $system_query ); |
| 449 |
} |
| 450 |
|
| 451 |
// Load meta filters. |
| 452 |
$meta_query = isset( $filter['meta_query'] ) ? $filter['meta_query'] : array(); |
| 453 |
if ( $meta_query ) { |
| 454 |
$where[] = self::parse_filters( $meta_query ); |
| 455 |
} |
| 456 |
|
| 457 |
// Load search query. |
| 458 |
$search = esc_sql( $wpdb->esc_like( WPSC_Functions::get_filter_search_str( $filter ) ) ); |
| 459 |
if ( $search ) { |
| 460 |
|
| 461 |
$gs = get_option( 'wpsc-gs-general' ); |
| 462 |
$search_query = apply_filters( 'wpsc_ticket_search', array(), $filter, $cfs, $search, $gs['allowed-search-fields'] ); |
| 463 |
if ( $search_query ) { |
| 464 |
$where[] = implode( ' OR ', $search_query ); |
| 465 |
} |
| 466 |
} |
| 467 |
|
| 468 |
$where = apply_filters( 'wpsc_ticket_where', $where, $filter, $cfs ); |
| 469 |
|
| 470 |
// is_active. |
| 471 |
$where[] = 't.is_active=' . $filter['is_active']; |
| 472 |
|
| 473 |
return 'WHERE (' . implode( ') AND (', $where ) . ') '; |
| 474 |
} |
| 475 |
|
| 476 |
/** |
| 477 |
* Check whether slug is present in either system filters or meta query filters |
| 478 |
* |
| 479 |
* @param string $slug - custom field slug. |
| 480 |
* @param array $filter - filter array. |
| 481 |
* @return boolean |
| 482 |
*/ |
| 483 |
public static function is_filter( $slug, $filter ) { |
| 484 |
|
| 485 |
$flag = false; |
| 486 |
$search_term = '"slug":"' . $slug . '"'; |
| 487 |
|
| 488 |
if ( isset( $filter['meta_query'] ) ) { |
| 489 |
|
| 490 |
$meta_query = wp_json_encode( $filter['meta_query'] ); |
| 491 |
if ( is_numeric( strpos( $meta_query, $search_term ) ) ) { |
| 492 |
$flag = true; |
| 493 |
} |
| 494 |
} |
| 495 |
|
| 496 |
return $flag; |
| 497 |
} |
| 498 |
|
| 499 |
/** |
| 500 |
* Parse user filters for this model |
| 501 |
* |
| 502 |
* @param array $filters - filter array. |
| 503 |
* @return string |
| 504 |
*/ |
| 505 |
private static function parse_filters( $filters ) { |
| 506 |
|
| 507 |
// Invalid filter. |
| 508 |
if ( ! isset( $filters['relation'] ) || count( $filters ) < 2 ) { |
| 509 |
return '1=1'; |
| 510 |
} |
| 511 |
|
| 512 |
$relation = $filters['relation']; |
| 513 |
$filter_str = array(); |
| 514 |
|
| 515 |
foreach ( $filters as $key => $filter ) { |
| 516 |
|
| 517 |
// Skip if current element is relation indicator. |
| 518 |
if ( $key === 'relation' ) { |
| 519 |
continue; |
| 520 |
} |
| 521 |
|
| 522 |
// Invalid filter if it is not an array. |
| 523 |
if ( ! is_array( $filter ) ) { |
| 524 |
return '1=1'; |
| 525 |
} |
| 526 |
|
| 527 |
// Call recursively if there is multi-layer filter detected. |
| 528 |
if ( isset( $filter['relation'] ) ) { |
| 529 |
$filter_str[] = self::parse_filters( $filter ); |
| 530 |
continue; |
| 531 |
} |
| 532 |
|
| 533 |
// Invalid filter if it does not contain slug, compare and val indexes. |
| 534 |
$slug = isset( $filter['slug'] ) ? WPSC_Functions::sanitize_sql_key( $filter['slug'] ) : false; |
| 535 |
$compare = isset( $filter['compare'] ) ? $filter['compare'] : false; |
| 536 |
$val = isset( $filter['val'] ) ? $filter['val'] : false; |
| 537 |
if ( ! $slug || ! $compare || $val === false ) { |
| 538 |
$filter_str[] = '1=1'; |
| 539 |
} |
| 540 |
|
| 541 |
// custom filter. |
| 542 |
if ( $slug === 'custom_query' ) { |
| 543 |
|
| 544 |
$filter_str[] = $val; |
| 545 |
|
| 546 |
} else { |
| 547 |
|
| 548 |
// Get custom field object for the slug. |
| 549 |
$cf = WPSC_Custom_Field::get_cf_by_slug( $slug ); |
| 550 |
if ( $cf ) { |
| 551 |
$filter_str[] = $cf->type::parse_filter( $cf, $compare, $val ); |
| 552 |
} |
| 553 |
} |
| 554 |
} |
| 555 |
|
| 556 |
return count( $filter_str ) > 1 ? |
| 557 |
'(' . implode( ' ' . $relation . ' ', $filter_str ) . ')' : |
| 558 |
$filter_str[0]; |
| 559 |
} |
| 560 |
|
| 561 |
/** |
| 562 |
* Load current class to reference classes |
| 563 |
* |
| 564 |
* @param array $classes - Associative array of class names indexed by its slug. |
| 565 |
* @return array |
| 566 |
*/ |
| 567 |
public static function load_ref_class( $classes ) { |
| 568 |
|
| 569 |
$classes['wpsc_ticket'] = array( |
| 570 |
'class' => __CLASS__, |
| 571 |
'save-key' => 'id', |
| 572 |
); |
| 573 |
return $classes; |
| 574 |
} |
| 575 |
|
| 576 |
/** |
| 577 |
* Return array of thread objects for current ticket |
| 578 |
* |
| 579 |
* @param integer $page_no - current page. |
| 580 |
* @param integer $items_per_page - number of records per page. |
| 581 |
* @param array $types - thread types: reply, log, etc. |
| 582 |
* @param string $orderby - orderby slug. |
| 583 |
* @param string $order - order flag. |
| 584 |
* @return array |
| 585 |
*/ |
| 586 |
public function get_threads( $page_no = 1, $items_per_page = 0, $types = array(), $orderby = 'date_created', $order = 'DESC' ) { |
| 587 |
|
| 588 |
$args = array( |
| 589 |
'meta_query' => array( |
| 590 |
'relation' => 'AND', |
| 591 |
array( |
| 592 |
'slug' => 'ticket', |
| 593 |
'compare' => '=', |
| 594 |
'val' => $this->id, |
| 595 |
), |
| 596 |
), |
| 597 |
'items_per_page' => $items_per_page, |
| 598 |
'page_no' => $page_no, |
| 599 |
'orderby' => $orderby, |
| 600 |
'order' => $order, |
| 601 |
); |
| 602 |
|
| 603 |
if ( $types ) { |
| 604 |
$args['meta_query'][] = array( |
| 605 |
'slug' => 'type', |
| 606 |
'compare' => 'IN', |
| 607 |
'val' => $types, |
| 608 |
); |
| 609 |
} |
| 610 |
|
| 611 |
return WPSC_Thread::find( $args )['results']; |
| 612 |
} |
| 613 |
|
| 614 |
/** |
| 615 |
* Return last reply of the ticket. |
| 616 |
* |
| 617 |
* @return WPSC_Thread|boolean |
| 618 |
*/ |
| 619 |
public function get_last_reply() { |
| 620 |
|
| 621 |
$filters = array( |
| 622 |
'meta_query' => array( |
| 623 |
'relation' => 'AND', |
| 624 |
array( |
| 625 |
'slug' => 'ticket', |
| 626 |
'compare' => '=', |
| 627 |
'val' => $this->id, |
| 628 |
), |
| 629 |
array( |
| 630 |
'slug' => 'type', |
| 631 |
'compare' => 'IN', |
| 632 |
'val' => array( 'reply', 'report' ), |
| 633 |
), |
| 634 |
array( |
| 635 |
'slug' => 'is_active', |
| 636 |
'compare' => '=', |
| 637 |
'val' => '1', |
| 638 |
), |
| 639 |
), |
| 640 |
'orderby' => 'id', |
| 641 |
'order' => 'DESC', |
| 642 |
'items_per_page' => 1, |
| 643 |
); |
| 644 |
$threads = WPSC_Thread::find( $filters ); |
| 645 |
|
| 646 |
return isset( $threads['results'][0] ) ? $threads['results'][0] : false; |
| 647 |
} |
| 648 |
|
| 649 |
/** |
| 650 |
* Return last note of the ticket. |
| 651 |
* |
| 652 |
* @return WPSC_Thread|boolean |
| 653 |
*/ |
| 654 |
public function get_last_note() { |
| 655 |
|
| 656 |
$filters = array( |
| 657 |
'meta_query' => array( |
| 658 |
'relation' => 'AND', |
| 659 |
array( |
| 660 |
'slug' => 'ticket', |
| 661 |
'compare' => '=', |
| 662 |
'val' => $this->id, |
| 663 |
), |
| 664 |
array( |
| 665 |
'slug' => 'type', |
| 666 |
'compare' => '=', |
| 667 |
'val' => 'note', |
| 668 |
), |
| 669 |
array( |
| 670 |
'slug' => 'is_active', |
| 671 |
'compare' => '=', |
| 672 |
'val' => '1', |
| 673 |
), |
| 674 |
), |
| 675 |
'orderby' => 'id', |
| 676 |
'order' => 'DESC', |
| 677 |
'items_per_page' => 1, |
| 678 |
); |
| 679 |
$threads = WPSC_Thread::find( $filters ); |
| 680 |
|
| 681 |
return isset( $threads['results'][0] ) ? $threads['results'][0] : false; |
| 682 |
} |
| 683 |
|
| 684 |
/** |
| 685 |
* Return array of agents allowed to view this ticket |
| 686 |
*/ |
| 687 |
public function get_current_read_permission_agents() { |
| 688 |
|
| 689 |
$agents = array(); |
| 690 |
$agent_roles = get_option( 'wpsc-agent-roles' ); |
| 691 |
|
| 692 |
// check customer whether he is an agent. |
| 693 |
if ( $this->customer->user ) { |
| 694 |
$agent = WPSC_Agent::get_by_user_id( $this->customer->user->ID ); |
| 695 |
if ( $agent->id && $agent->is_active ) { |
| 696 |
$agents[] = $agent; |
| 697 |
} |
| 698 |
} |
| 699 |
|
| 700 |
// unassigned. |
| 701 |
if ( ! $this->assigned_agent ) { |
| 702 |
|
| 703 |
$applicable_roles = array(); |
| 704 |
foreach ( $agent_roles as $key => $role ) { |
| 705 |
if ( $role['caps']['view-unassigned'] ) { |
| 706 |
$applicable_roles[] = $key; |
| 707 |
} |
| 708 |
} |
| 709 |
$temp_agents = WPSC_Agent::find( |
| 710 |
array( |
| 711 |
'items_per_page' => 0, |
| 712 |
'meta_query' => array( |
| 713 |
'relation' => 'AND', |
| 714 |
array( |
| 715 |
'slug' => 'role', |
| 716 |
'compare' => 'IN', |
| 717 |
'val' => $applicable_roles, |
| 718 |
), |
| 719 |
array( |
| 720 |
'slug' => 'is_active', |
| 721 |
'compare' => '=', |
| 722 |
'val' => 1, |
| 723 |
), |
| 724 |
array( |
| 725 |
'slug' => 'is_agentgroup', |
| 726 |
'compare' => '=', |
| 727 |
'val' => 0, |
| 728 |
), |
| 729 |
), |
| 730 |
) |
| 731 |
)['results']; |
| 732 |
if ( $temp_agents ) { |
| 733 |
$agents = array_merge( $agents, $temp_agents ); |
| 734 |
} |
| 735 |
} else { // assigned to agents. |
| 736 |
|
| 737 |
// assign to me. |
| 738 |
foreach ( $this->assigned_agent as $agent ) { |
| 739 |
|
| 740 |
if ( $agent->is_agentgroup ) { |
| 741 |
continue; |
| 742 |
} |
| 743 |
if ( $agent_roles[ $agent->role ]['caps']['view-assigned-me'] ) { |
| 744 |
$agents[] = $agent; |
| 745 |
} |
| 746 |
} |
| 747 |
|
| 748 |
// assign to other. |
| 749 |
$applicable_roles = array(); |
| 750 |
foreach ( $agent_roles as $key => $role ) { |
| 751 |
if ( $role['caps']['view-assigned-others'] ) { |
| 752 |
$applicable_roles[] = $key; |
| 753 |
} |
| 754 |
} |
| 755 |
$temp_agents = WPSC_Agent::find( |
| 756 |
array( |
| 757 |
'items_per_page' => 0, |
| 758 |
'meta_query' => array( |
| 759 |
'relation' => 'AND', |
| 760 |
array( |
| 761 |
'slug' => 'role', |
| 762 |
'compare' => 'IN', |
| 763 |
'val' => $applicable_roles, |
| 764 |
), |
| 765 |
array( |
| 766 |
'slug' => 'is_active', |
| 767 |
'compare' => '=', |
| 768 |
'val' => 1, |
| 769 |
), |
| 770 |
array( |
| 771 |
'slug' => 'is_agentgroup', |
| 772 |
'compare' => '=', |
| 773 |
'val' => 0, |
| 774 |
), |
| 775 |
), |
| 776 |
) |
| 777 |
)['results']; |
| 778 |
if ( $temp_agents ) { |
| 779 |
$agents = array_merge( $agents, $temp_agents ); |
| 780 |
} |
| 781 |
|
| 782 |
// filter for agentgroups. |
| 783 |
$agents = apply_filters( 'wpsc_get_current_read_permission_agents', $agents, $this ); |
| 784 |
} |
| 785 |
|
| 786 |
$temp_agents = array(); |
| 787 |
foreach ( $agents as $agent ) { |
| 788 |
if ( ! isset( $temp_agents[ $agent->id ] ) ) { |
| 789 |
$temp_agents[ $agent->id ] = $agent; |
| 790 |
} |
| 791 |
} |
| 792 |
|
| 793 |
return $temp_agents; |
| 794 |
} |
| 795 |
|
| 796 |
/** |
| 797 |
* Return agents associated to this ticket previously with read permission |
| 798 |
* |
| 799 |
* @param array $prev - array of agent objects. |
| 800 |
* @return array |
| 801 |
*/ |
| 802 |
public function get_prev_read_permission_agents( $prev ) { |
| 803 |
|
| 804 |
$agents = array(); |
| 805 |
$agent_roles = get_option( 'wpsc-agent-roles' ); |
| 806 |
|
| 807 |
// unassigned. |
| 808 |
if ( ! $prev ) { |
| 809 |
|
| 810 |
$applicable_roles = array(); |
| 811 |
foreach ( $agent_roles as $key => $role ) { |
| 812 |
if ( $role['caps']['view-unassigned'] ) { |
| 813 |
$applicable_roles[] = $key; |
| 814 |
} |
| 815 |
} |
| 816 |
$temp_agents = WPSC_Agent::find( |
| 817 |
array( |
| 818 |
'items_per_page' => 0, |
| 819 |
'meta_query' => array( |
| 820 |
'relation' => 'AND', |
| 821 |
array( |
| 822 |
'slug' => 'role', |
| 823 |
'compare' => 'IN', |
| 824 |
'val' => $applicable_roles, |
| 825 |
), |
| 826 |
array( |
| 827 |
'slug' => 'is_active', |
| 828 |
'compare' => '=', |
| 829 |
'val' => 1, |
| 830 |
), |
| 831 |
array( |
| 832 |
'slug' => 'is_agentgroup', |
| 833 |
'compare' => '=', |
| 834 |
'val' => 0, |
| 835 |
), |
| 836 |
), |
| 837 |
) |
| 838 |
)['results']; |
| 839 |
if ( $temp_agents ) { |
| 840 |
$agents = array_merge( $agents, $temp_agents ); |
| 841 |
} |
| 842 |
} else { |
| 843 |
|
| 844 |
// assign to me. |
| 845 |
foreach ( $prev as $agent ) { |
| 846 |
if ( $agent->is_agentgroup ) { |
| 847 |
continue; |
| 848 |
} |
| 849 |
if ( $agent_roles[ $agent->role ]['caps']['view-assigned-me'] ) { |
| 850 |
$agents[] = $agent; |
| 851 |
} |
| 852 |
} |
| 853 |
|
| 854 |
// assign to other. |
| 855 |
$applicable_roles = array(); |
| 856 |
foreach ( $agent_roles as $key => $role ) { |
| 857 |
if ( $role['caps']['view-assigned-others'] ) { |
| 858 |
$applicable_roles[] = $key; |
| 859 |
} |
| 860 |
} |
| 861 |
$temp_agents = WPSC_Agent::find( |
| 862 |
array( |
| 863 |
'items_per_page' => 0, |
| 864 |
'meta_query' => array( |
| 865 |
'relation' => 'AND', |
| 866 |
array( |
| 867 |
'slug' => 'role', |
| 868 |
'compare' => 'IN', |
| 869 |
'val' => $applicable_roles, |
| 870 |
), |
| 871 |
array( |
| 872 |
'slug' => 'is_active', |
| 873 |
'compare' => '=', |
| 874 |
'val' => 1, |
| 875 |
), |
| 876 |
array( |
| 877 |
'slug' => 'is_agentgroup', |
| 878 |
'compare' => '=', |
| 879 |
'val' => 0, |
| 880 |
), |
| 881 |
), |
| 882 |
) |
| 883 |
)['results']; |
| 884 |
if ( $temp_agents ) { |
| 885 |
$agents = array_merge( $agents, $temp_agents ); |
| 886 |
} |
| 887 |
|
| 888 |
// filter for agentgroups. |
| 889 |
$agents = apply_filters( 'wpsc_get_prev_read_permission_agents', $agents, $this ); |
| 890 |
} |
| 891 |
|
| 892 |
$temp_agents = array(); |
| 893 |
foreach ( $agents as $agent ) { |
| 894 |
if ( ! isset( $temp_agents[ $agent->id ] ) ) { |
| 895 |
$temp_agents[ $agent->id ] = $agent; |
| 896 |
} |
| 897 |
} |
| 898 |
|
| 899 |
return $temp_agents; |
| 900 |
} |
| 901 |
|
| 902 |
/** |
| 903 |
* Get ticket id range |
| 904 |
* |
| 905 |
* @return array start id and end id of random number |
| 906 |
*/ |
| 907 |
public static function get_ticket_id_range() { |
| 908 |
|
| 909 |
$ad_settings = get_option( 'wpsc-ms-advanced-settings' ); |
| 910 |
$length = $ad_settings['random-id-length']; |
| 911 |
|
| 912 |
$start = '1'; |
| 913 |
for ( $i = 1; $i < $length; $i++ ) { |
| 914 |
$start .= '0'; |
| 915 |
} |
| 916 |
|
| 917 |
$end = '9'; |
| 918 |
for ( $i = 1; $i < $length; $i++ ) { |
| 919 |
$end .= '9'; |
| 920 |
} |
| 921 |
|
| 922 |
return array( |
| 923 |
'start_range' => intval( $start ), |
| 924 |
'end_range' => intval( $end ), |
| 925 |
); |
| 926 |
} |
| 927 |
|
| 928 |
/** |
| 929 |
* Get ticket url |
| 930 |
*/ |
| 931 |
public function get_url() { |
| 932 |
|
| 933 |
$page_settings = get_option( 'wpsc-gs-page-settings' ); |
| 934 |
$ticket_url = ''; |
| 935 |
|
| 936 |
if ( ! $this->auth_code ) { |
| 937 |
$this->auth_code = WPSC_Functions::get_random_string(); |
| 938 |
$this->save(); |
| 939 |
} |
| 940 |
|
| 941 |
// support page. |
| 942 |
if ( $page_settings['ticket-url-page'] == 'support-page' && $page_settings['support-page'] ) { |
| 943 |
$url = get_permalink( $page_settings['support-page'] ); |
| 944 |
$ticket_url = add_query_arg( |
| 945 |
array( |
| 946 |
'wpsc-section' => 'ticket-list', |
| 947 |
'ticket-id' => $this->id, |
| 948 |
'auth-code' => $this->auth_code, |
| 949 |
), |
| 950 |
$url |
| 951 |
); |
| 952 |
} |
| 953 |
|
| 954 |
// open ticket page. |
| 955 |
if ( $page_settings['ticket-url-page'] == 'open-ticket-page' && $page_settings['open-ticket-page'] ) { |
| 956 |
$url = get_permalink( $page_settings['open-ticket-page'] ); |
| 957 |
$ticket_url = add_query_arg( |
| 958 |
array( |
| 959 |
'ticket-id' => $this->id, |
| 960 |
'auth-code' => $this->auth_code, |
| 961 |
), |
| 962 |
$url |
| 963 |
); |
| 964 |
} |
| 965 |
|
| 966 |
return apply_filters( 'wpsc_get_ticket_url', $ticket_url, $this ); |
| 967 |
} |
| 968 |
|
| 969 |
/** |
| 970 |
* Get description thread model object |
| 971 |
* |
| 972 |
* @return WPSC_Thread |
| 973 |
*/ |
| 974 |
public function get_description_thread() { |
| 975 |
|
| 976 |
$results = WPSC_Thread::find( |
| 977 |
array( |
| 978 |
'meta_query' => array( |
| 979 |
'relation' => 'AND', |
| 980 |
array( |
| 981 |
'slug' => 'ticket', |
| 982 |
'compare' => '=', |
| 983 |
'val' => $this->id, |
| 984 |
), |
| 985 |
array( |
| 986 |
'slug' => 'type', |
| 987 |
'compare' => '=', |
| 988 |
'val' => 'report', |
| 989 |
), |
| 990 |
), |
| 991 |
) |
| 992 |
)['results']; |
| 993 |
|
| 994 |
return $results ? $results[0] : false; |
| 995 |
} |
| 996 |
|
| 997 |
/** |
| 998 |
* Count tickets based on given filters |
| 999 |
* |
| 1000 |
* @param array $filter - array containing array items like search, where, etc. |
| 1001 |
* @return int |
| 1002 |
*/ |
| 1003 |
public static function count( $filter = array() ) { |
| 1004 |
|
| 1005 |
global $wpdb; |
| 1006 |
|
| 1007 |
$filter['is_active'] = isset( $filter['is_active'] ) ? $filter['is_active'] : 1; |
| 1008 |
$filter['orderby_slug'] = isset( $filter['orderby'] ) ? $filter['orderby'] : ''; |
| 1009 |
|
| 1010 |
$sql = 'SELECT COUNT(DISTINCT t.id) FROM ' . $wpdb->prefix . 'psmsc_tickets t '; |
| 1011 |
$joins = self::get_joins( $filter ); |
| 1012 |
$where = self::get_where( $filter ); |
| 1013 |
|
| 1014 |
$sql = $sql . $joins . $where; |
| 1015 |
|
| 1016 |
return (int) $wpdb->get_var( $sql ); |
| 1017 |
} |
| 1018 |
} |
| 1019 |
endif; |
| 1020 |
|
| 1021 |
WPSC_Ticket::init(); |
| 1022 |
|
