change-ticket-status.php
2 months ago
create-ticket.php
2 months ago
reply-to-ticket.php
2 months ago
create-ticket.php
149 lines
| 1 | <?php |
| 2 | /** |
| 3 | * CreateTicketSupportGenix. |
| 4 | * php version 5.6 |
| 5 | * |
| 6 | * @category CreateTicketSupportGenix |
| 7 | * @package SureTriggers |
| 8 | * @author BSF <username@example.com> |
| 9 | * @license https://www.gnu.org/licenses/gpl-3.0.html GPLv3 |
| 10 | * @link https://www.brainstormforce.com/ |
| 11 | * @since 1.0.0 |
| 12 | */ |
| 13 | |
| 14 | namespace SureTriggers\Integrations\SupportGenix\Actions; |
| 15 | |
| 16 | use Exception; |
| 17 | use Mapbd_wps_ticket; |
| 18 | use SureTriggers\Integrations\AutomateAction; |
| 19 | use SureTriggers\Traits\SingletonLoader; |
| 20 | |
| 21 | /** |
| 22 | * CreateTicketSupportGenix |
| 23 | */ |
| 24 | class CreateTicketSupportGenix extends AutomateAction { |
| 25 | |
| 26 | use SingletonLoader; |
| 27 | |
| 28 | /** |
| 29 | * Integration type. |
| 30 | * |
| 31 | * @var string |
| 32 | */ |
| 33 | public $integration = 'SupportGenix'; |
| 34 | |
| 35 | /** |
| 36 | * Action name. |
| 37 | * |
| 38 | * @var string |
| 39 | */ |
| 40 | public $action = 'create_ticket_support_genix'; |
| 41 | |
| 42 | /** |
| 43 | * Register action. |
| 44 | * |
| 45 | * @param array $actions actions. |
| 46 | * @return array |
| 47 | */ |
| 48 | public function register( $actions ) { |
| 49 | $actions[ $this->integration ][ $this->action ] = [ |
| 50 | 'label' => __( 'Create Ticket', 'suretriggers' ), |
| 51 | 'action' => $this->action, |
| 52 | 'function' => [ $this, 'action_listener' ], |
| 53 | ]; |
| 54 | |
| 55 | return $actions; |
| 56 | } |
| 57 | |
| 58 | /** |
| 59 | * Action listener. |
| 60 | * |
| 61 | * @param int $user_id User ID. |
| 62 | * @param int $automation_id Automation ID. |
| 63 | * @param array $fields Fields. |
| 64 | * @param array $selected_options Selected options. |
| 65 | * |
| 66 | * @return array |
| 67 | * @throws Exception Exception. |
| 68 | */ |
| 69 | public function _action_listener( $user_id, $automation_id, $fields, $selected_options ) { |
| 70 | if ( ! class_exists( 'Mapbd_wps_ticket' ) ) { |
| 71 | return [ |
| 72 | 'status' => 'error', |
| 73 | 'message' => __( 'Support Genix plugin is not installed or active.', 'suretriggers' ), |
| 74 | ]; |
| 75 | } |
| 76 | |
| 77 | $title = isset( $selected_options['ticket_title'] ) ? sanitize_text_field( $selected_options['ticket_title'] ) : ''; |
| 78 | $body = isset( $selected_options['ticket_body'] ) ? wp_kses_post( $selected_options['ticket_body'] ) : ''; |
| 79 | $ticket_user = isset( $selected_options['ticket_user'] ) ? (int) $selected_options['ticket_user'] : 0; |
| 80 | $category_id = isset( $selected_options['cat_id'] ) ? (int) $selected_options['cat_id'] : 0; |
| 81 | $priority = isset( $selected_options['priority'] ) ? sanitize_text_field( $selected_options['priority'] ) : 'N'; |
| 82 | $is_public = isset( $selected_options['is_public'] ) && 'Y' === $selected_options['is_public'] ? 'Y' : 'N'; |
| 83 | $mailbox_id = isset( $selected_options['mailbox_id'] ) ? (int) $selected_options['mailbox_id'] : 0; |
| 84 | |
| 85 | if ( empty( $title ) || empty( $body ) || $ticket_user <= 0 ) { |
| 86 | return [ |
| 87 | 'status' => 'error', |
| 88 | 'message' => __( 'Ticket title, body, and ticket user id are required.', 'suretriggers' ), |
| 89 | ]; |
| 90 | } |
| 91 | |
| 92 | if ( ! get_userdata( $ticket_user ) ) { |
| 93 | return [ |
| 94 | 'status' => 'error', |
| 95 | 'message' => sprintf( |
| 96 | /* translators: %d: WP user id */ |
| 97 | __( 'User with ID %d was not found.', 'suretriggers' ), |
| 98 | $ticket_user |
| 99 | ), |
| 100 | ]; |
| 101 | } |
| 102 | |
| 103 | $priority = in_array( $priority, [ 'N', 'M', 'H' ], true ) ? $priority : 'N'; |
| 104 | |
| 105 | try { |
| 106 | $ticket = new Mapbd_wps_ticket(); |
| 107 | $ticket->title( $title ); |
| 108 | $ticket->ticket_body( $body ); |
| 109 | $ticket->ticket_user( $ticket_user ); |
| 110 | if ( $category_id > 0 ) { |
| 111 | $ticket->cat_id( $category_id ); |
| 112 | } |
| 113 | $ticket->status( 'N' ); |
| 114 | $ticket->priority( $priority ); |
| 115 | $ticket->is_public( $is_public ); |
| 116 | $ticket->opened_time( gmdate( 'Y-m-d H:i:s' ) ); |
| 117 | $ticket->opened_by( $ticket_user ); |
| 118 | $ticket->opened_by_type( 'U' ); |
| 119 | if ( $mailbox_id > 0 ) { |
| 120 | $ticket->mailbox_id( $mailbox_id ); |
| 121 | } |
| 122 | |
| 123 | $created = Mapbd_wps_ticket::create_ticket( $ticket, [], false, true ); |
| 124 | } catch ( Exception $e ) { |
| 125 | return [ |
| 126 | 'status' => 'error', |
| 127 | 'message' => $e->getMessage(), |
| 128 | ]; |
| 129 | } |
| 130 | |
| 131 | if ( ! $created ) { |
| 132 | return [ |
| 133 | 'status' => 'error', |
| 134 | 'message' => __( 'Support Genix rejected the ticket. Check required fields and custom field validation.', 'suretriggers' ), |
| 135 | ]; |
| 136 | } |
| 137 | |
| 138 | return [ |
| 139 | 'status' => 'success', |
| 140 | 'ticket_id' => isset( $ticket->id ) ? $ticket->id : null, |
| 141 | 'ticket_track_id' => isset( $ticket->ticket_track_id ) ? $ticket->ticket_track_id : null, |
| 142 | 'title' => $title, |
| 143 | 'ticket_user' => $ticket_user, |
| 144 | ]; |
| 145 | } |
| 146 | } |
| 147 | |
| 148 | CreateTicketSupportGenix::get_instance(); |
| 149 |