change-ticket-status.php
2 months ago
create-ticket.php
2 months ago
reply-to-ticket.php
2 months ago
change-ticket-status.php
167 lines
| 1 | <?php |
| 2 | /** |
| 3 | * ChangeTicketStatusSupportGenix. |
| 4 | * php version 5.6 |
| 5 | * |
| 6 | * @category ChangeTicketStatusSupportGenix |
| 7 | * @package SureTriggers |
| 8 | * @author BSF <username@example.com> |
| 9 | * @license https://www.gnu.org/licenses/gpl-3.0.html GPLv3 |
| 10 | * @link https://www.brainstormforce.com/ |
| 11 | * @since 1.0.0 |
| 12 | */ |
| 13 | |
| 14 | namespace SureTriggers\Integrations\SupportGenix\Actions; |
| 15 | |
| 16 | use Exception; |
| 17 | use Mapbd_wps_ticket; |
| 18 | use SureTriggers\Integrations\AutomateAction; |
| 19 | use SureTriggers\Traits\SingletonLoader; |
| 20 | |
| 21 | /** |
| 22 | * ChangeTicketStatusSupportGenix |
| 23 | */ |
| 24 | class ChangeTicketStatusSupportGenix extends AutomateAction { |
| 25 | |
| 26 | use SingletonLoader; |
| 27 | |
| 28 | /** |
| 29 | * Integration type. |
| 30 | * |
| 31 | * @var string |
| 32 | */ |
| 33 | public $integration = 'SupportGenix'; |
| 34 | |
| 35 | /** |
| 36 | * Action name. |
| 37 | * |
| 38 | * @var string |
| 39 | */ |
| 40 | public $action = 'change_ticket_status_support_genix'; |
| 41 | |
| 42 | /** |
| 43 | * Allowed status codes. |
| 44 | * |
| 45 | * @var array |
| 46 | */ |
| 47 | protected $allowed_statuses = [ 'N', 'C', 'P', 'R' ]; |
| 48 | |
| 49 | /** |
| 50 | * Register action. |
| 51 | * |
| 52 | * @param array $actions actions. |
| 53 | * @return array |
| 54 | */ |
| 55 | public function register( $actions ) { |
| 56 | $actions[ $this->integration ][ $this->action ] = [ |
| 57 | 'label' => __( 'Change Ticket Status', 'suretriggers' ), |
| 58 | 'action' => $this->action, |
| 59 | 'function' => [ $this, 'action_listener' ], |
| 60 | ]; |
| 61 | |
| 62 | return $actions; |
| 63 | } |
| 64 | |
| 65 | /** |
| 66 | * Action listener. |
| 67 | * |
| 68 | * @param int $user_id User ID. |
| 69 | * @param int $automation_id Automation ID. |
| 70 | * @param array $fields Fields. |
| 71 | * @param array $selected_options Selected options. |
| 72 | * |
| 73 | * @return array |
| 74 | * @throws Exception Exception. |
| 75 | */ |
| 76 | public function _action_listener( $user_id, $automation_id, $fields, $selected_options ) { |
| 77 | global $wpdb; |
| 78 | |
| 79 | if ( ! class_exists( 'Mapbd_wps_ticket' ) ) { |
| 80 | return [ |
| 81 | 'status' => 'error', |
| 82 | 'message' => __( 'Support Genix plugin is not installed or active.', 'suretriggers' ), |
| 83 | ]; |
| 84 | } |
| 85 | |
| 86 | $ticket_id = isset( $selected_options['ticket_id'] ) ? (int) $selected_options['ticket_id'] : 0; |
| 87 | $new_status = isset( $selected_options['status'] ) ? sanitize_text_field( $selected_options['status'] ) : ''; |
| 88 | |
| 89 | if ( $ticket_id <= 0 || empty( $new_status ) ) { |
| 90 | return [ |
| 91 | 'status' => 'error', |
| 92 | 'message' => __( 'Ticket ID and target status are required.', 'suretriggers' ), |
| 93 | ]; |
| 94 | } |
| 95 | |
| 96 | if ( ! in_array( $new_status, $this->allowed_statuses, true ) ) { |
| 97 | return [ |
| 98 | 'status' => 'error', |
| 99 | 'message' => __( 'Unsupported status. Allowed: N (New), C (Closed), P (In-progress), R (Re-open).', 'suretriggers' ), |
| 100 | ]; |
| 101 | } |
| 102 | |
| 103 | try { |
| 104 | $ticket = Mapbd_wps_ticket::FindBy( 'id', $ticket_id ); |
| 105 | } catch ( Exception $e ) { |
| 106 | return [ |
| 107 | 'status' => 'error', |
| 108 | 'message' => $e->getMessage(), |
| 109 | ]; |
| 110 | } |
| 111 | |
| 112 | if ( empty( $ticket ) ) { |
| 113 | return [ |
| 114 | 'status' => 'error', |
| 115 | 'message' => sprintf( |
| 116 | /* translators: %d: ticket id */ |
| 117 | __( 'Ticket with ID %d was not found.', 'suretriggers' ), |
| 118 | $ticket_id |
| 119 | ), |
| 120 | ]; |
| 121 | } |
| 122 | |
| 123 | try { |
| 124 | $update = new Mapbd_wps_ticket(); |
| 125 | $update->status( $new_status ); |
| 126 | $update->last_status_update_time( gmdate( 'Y-m-d H:i:s' ) ); |
| 127 | if ( 'R' === $new_status ) { |
| 128 | $update->re_open_time( gmdate( 'Y-m-d H:i:s' ) ); |
| 129 | $update->re_open_by( get_current_user_id() ); |
| 130 | $update->re_open_by_type( 'A' ); |
| 131 | } |
| 132 | $update->SetWhereUpdate( 'id', $ticket_id ); |
| 133 | $update->UnsetAllExcepts( 'status,last_status_update_time,re_open_time,re_open_by,re_open_by_type' ); |
| 134 | $updated = $update->Update(); |
| 135 | } catch ( Exception $e ) { |
| 136 | return [ |
| 137 | 'status' => 'error', |
| 138 | 'message' => $e->getMessage(), |
| 139 | ]; |
| 140 | } |
| 141 | |
| 142 | if ( ! $updated ) { |
| 143 | return [ |
| 144 | 'status' => 'error', |
| 145 | 'message' => __( 'Failed to update ticket status.', 'suretriggers' ), |
| 146 | ]; |
| 147 | } |
| 148 | |
| 149 | $updated_ticket = Mapbd_wps_ticket::FindBy( 'id', $ticket_id ); |
| 150 | if ( $updated_ticket ) { |
| 151 | // Third-party hook names defined by the Support Genix plugin; cannot be renamed. |
| 152 | //phpcs:ignore WordPress.NamingConventions.ValidHookName.UseUnderscores |
| 153 | do_action( 'apbd-wps/action/ticket-status-change', $updated_ticket, get_current_user_id() ); |
| 154 | //phpcs:ignore WordPress.NamingConventions.ValidHookName.UseUnderscores |
| 155 | do_action( 'apbd-wps/action/ticket-property-update', $updated_ticket, 'status' ); |
| 156 | } |
| 157 | |
| 158 | return [ |
| 159 | 'status' => 'success', |
| 160 | 'ticket_id' => $ticket_id, |
| 161 | 'new_status' => $new_status, |
| 162 | ]; |
| 163 | } |
| 164 | } |
| 165 | |
| 166 | ChangeTicketStatusSupportGenix::get_instance(); |
| 167 |