add-tag-to-ticket.php
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block-user.php
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create-or-obtain-customer.php
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create-ticket.php
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get-tickets.php
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reply_to_ticket_as_agent.php
11 months ago
reply_to_ticket_as_agent.php
145 lines
| 1 | <?php |
| 2 | /** |
| 3 | * ReplyToTicketAsAgent. |
| 4 | * php version 5.6 |
| 5 | * |
| 6 | * @category ReplyToTicketAsAgent |
| 7 | * @package SureTriggers |
| 8 | * @author BSF <username@example.com> |
| 9 | * @license https://www.gnu.org/licenses/gpl-3.0.html GPLv3 |
| 10 | * @link https://www.brainstormforce.com/ |
| 11 | * @since 1.0.0 |
| 12 | */ |
| 13 | |
| 14 | namespace SureTriggers\Integrations\FluentSupport\Actions; |
| 15 | |
| 16 | use Exception; |
| 17 | use SureTriggers\Integrations\AutomateAction; |
| 18 | use SureTriggers\Traits\SingletonLoader; |
| 19 | use FluentSupport\App\Models\Ticket; |
| 20 | use FluentSupport\App\Models\Conversation; |
| 21 | use FluentSupport\App\Models\Agent; |
| 22 | |
| 23 | /** |
| 24 | * ReplyToTicketAsAgent |
| 25 | */ |
| 26 | class ReplyToTicketAsAgent extends AutomateAction { |
| 27 | |
| 28 | use SingletonLoader; |
| 29 | |
| 30 | /** |
| 31 | * Integration type. |
| 32 | * |
| 33 | * @var string |
| 34 | */ |
| 35 | public $integration = 'FluentSupport'; |
| 36 | |
| 37 | /** |
| 38 | * Action name. |
| 39 | * |
| 40 | * @var string |
| 41 | */ |
| 42 | public $action = 'reply_to_ticket_as_agent_fluent_support'; |
| 43 | |
| 44 | /** |
| 45 | * Register the action. |
| 46 | * |
| 47 | * @param array $actions Existing actions. |
| 48 | * @return array |
| 49 | */ |
| 50 | public function register( $actions ) { |
| 51 | $actions[ $this->integration ][ $this->action ] = [ |
| 52 | 'label' => __( 'Reply to Ticket as Agent', 'suretriggers' ), |
| 53 | 'action' => $this->action, |
| 54 | 'function' => [ $this, 'action_listener' ], |
| 55 | ]; |
| 56 | |
| 57 | return $actions; |
| 58 | } |
| 59 | |
| 60 | /** |
| 61 | * Action listener. |
| 62 | * |
| 63 | * @param int $user_id User ID. |
| 64 | * @param int $automation_id Automation ID. |
| 65 | * @param array $fields Field values. |
| 66 | * @param array $selected_options Selected options. |
| 67 | * |
| 68 | * @return array |
| 69 | * @throws Exception Exception. |
| 70 | */ |
| 71 | public function _action_listener( $user_id, $automation_id, $fields, $selected_options ) { |
| 72 | if ( ! class_exists( 'FluentSupport\App\Models\Ticket' ) || ! class_exists( 'FluentSupport\App\Models\Conversation' ) || ! class_exists( 'FluentSupport\App\Models\Agent' ) ) { |
| 73 | return [ |
| 74 | 'status' => 'error', |
| 75 | 'message' => 'Error: FluentSupport plugin is not installed correctly. Required classes are missing.', |
| 76 | ]; |
| 77 | } |
| 78 | |
| 79 | $ticket_id = isset( $selected_options['ticket_id'] ) ? (int) $selected_options['ticket_id'] : 0; |
| 80 | $reply_content = isset( $selected_options['reply_content'] ) ? wp_kses_post( $selected_options['reply_content'] ) : ''; |
| 81 | $person_id = isset( $selected_options['person_id'] ) ? (int) $selected_options['person_id'] : 0; |
| 82 | $conversation_type = isset( $selected_options['conversation_type'] ) ? $selected_options['conversation_type'] : 'response'; |
| 83 | |
| 84 | if ( ! $person_id ) { |
| 85 | return [ |
| 86 | 'success' => false, |
| 87 | 'message' => 'Agent (person_id) is required.', |
| 88 | ]; |
| 89 | } |
| 90 | |
| 91 | if ( ! $ticket_id || empty( $reply_content ) ) { |
| 92 | return [ |
| 93 | 'success' => false, |
| 94 | 'message' => 'Ticket ID and reply content are required.', |
| 95 | ]; |
| 96 | } |
| 97 | |
| 98 | $ticket = Ticket::find( $ticket_id ); |
| 99 | |
| 100 | if ( ! $ticket ) { |
| 101 | return [ |
| 102 | 'success' => false, |
| 103 | 'message' => 'Ticket not found.', |
| 104 | ]; |
| 105 | } |
| 106 | |
| 107 | $agent = Agent::where( 'id', $person_id )->first(); |
| 108 | if ( ! $agent ) { |
| 109 | return [ |
| 110 | 'success' => false, |
| 111 | 'message' => 'Agent not found or is not a valid FluentSupport agent.', |
| 112 | ]; |
| 113 | } |
| 114 | |
| 115 | try { |
| 116 | $conversation = Conversation::create( |
| 117 | [ |
| 118 | 'ticket_id' => $ticket_id, |
| 119 | 'content' => $reply_content, |
| 120 | 'person_id' => $person_id, |
| 121 | 'person_type' => 'agent', |
| 122 | 'conversation_type' => $conversation_type, |
| 123 | 'source' => 'web', |
| 124 | 'created_at' => current_time( 'mysql' ), |
| 125 | 'updated_at' => current_time( 'mysql' ), |
| 126 | ] |
| 127 | ); |
| 128 | } catch ( Exception $e ) { |
| 129 | return [ |
| 130 | 'success' => false, |
| 131 | 'message' => 'Error while adding reply to ticket: ' . $e->getMessage(), |
| 132 | ]; |
| 133 | } |
| 134 | |
| 135 | |
| 136 | return [ |
| 137 | 'success' => true, |
| 138 | 'message' => 'Reply added to ticket successfully as agent.', |
| 139 | 'data' => $conversation, |
| 140 | ]; |
| 141 | } |
| 142 | } |
| 143 | |
| 144 | ReplyToTicketAsAgent::get_instance(); |
| 145 |