suretriggers
/
src
/
Integrations
/
support-portal-for-surecart
/
triggers
/
new-support-ticket-created.php
new-email-message-fetched.php
1 year ago
new-message-sent.php
1 year ago
new-support-ticket-created.php
1 year ago
support-ticket-status-changed.php
1 year ago
tickets-marked-as-closed.php
1 year ago
tickets-marked-as-open.php
1 year ago
new-support-ticket-created.php
130 lines
| 1 | <?php |
| 2 | /** |
| 3 | * NewSupportTicketCreated. |
| 4 | * php version 5.6 |
| 5 | * |
| 6 | * @category NewSupportTicketCreated |
| 7 | * @package SureTriggers |
| 8 | * @author BSF <username@example.com> |
| 9 | * @license https://www.gnu.org/licenses/gpl-3.0.html GPLv3 |
| 10 | * @link https://www.brainstormforce.com/ |
| 11 | * @since 1.0.0 |
| 12 | */ |
| 13 | |
| 14 | namespace SureTriggers\Integrations\SupportPortalForSureCart\Triggers; |
| 15 | |
| 16 | use SureTriggers\Controllers\AutomationController; |
| 17 | use SureTriggers\Integrations\WordPress\WordPress; |
| 18 | use SureTriggers\Traits\SingletonLoader; |
| 19 | use Surelywp_Support_Portal; |
| 20 | |
| 21 | if ( ! class_exists( 'NewSupportTicketCreated' ) ) : |
| 22 | |
| 23 | /** |
| 24 | * NewSupportTicketCreated |
| 25 | * |
| 26 | * @category NewSupportTicketCreated |
| 27 | * @package SureTriggers |
| 28 | * @author BSF <username@example.com> |
| 29 | * @license https://www.gnu.org/licenses/gpl-3.0.html GPLv3 |
| 30 | * @link https://www.brainstormforce.com/ |
| 31 | * @since 1.0.0 |
| 32 | * |
| 33 | * @psalm-suppress UndefinedTrait |
| 34 | */ |
| 35 | class NewSupportTicketCreated { |
| 36 | |
| 37 | |
| 38 | /** |
| 39 | * Integration type. |
| 40 | * |
| 41 | * @var string |
| 42 | */ |
| 43 | public $integration = 'SupportPortalForSureCart'; |
| 44 | |
| 45 | |
| 46 | /** |
| 47 | * Trigger name. |
| 48 | * |
| 49 | * @var string |
| 50 | */ |
| 51 | public $trigger = 'sps_new_ticket_created'; |
| 52 | |
| 53 | use SingletonLoader; |
| 54 | |
| 55 | |
| 56 | /** |
| 57 | * Constructor |
| 58 | * |
| 59 | * @since 1.0.0 |
| 60 | */ |
| 61 | public function __construct() { |
| 62 | add_filter( 'sure_trigger_register_trigger', [ $this, 'register' ] ); |
| 63 | } |
| 64 | |
| 65 | /** |
| 66 | * Register action. |
| 67 | * |
| 68 | * @param array $triggers trigger data. |
| 69 | * @return array |
| 70 | */ |
| 71 | public function register( $triggers ) { |
| 72 | |
| 73 | $triggers[ $this->integration ][ $this->trigger ] = [ |
| 74 | 'label' => __( 'New Support Ticket Created', 'suretriggers' ), |
| 75 | 'action' => $this->trigger, |
| 76 | 'common_action' => 'surelywp_sp_support_form_submit', |
| 77 | 'function' => [ $this, 'trigger_listener' ], |
| 78 | 'priority' => 10, |
| 79 | 'accepted_args' => 2, |
| 80 | ]; |
| 81 | return $triggers; |
| 82 | |
| 83 | } |
| 84 | |
| 85 | /** |
| 86 | * Trigger listener |
| 87 | * |
| 88 | * @param array $new_support_data Support Data. |
| 89 | * @param array $support_fields_data Support Fields Data. |
| 90 | * @since 1.0.0 |
| 91 | * |
| 92 | * @return void |
| 93 | */ |
| 94 | public function trigger_listener( $new_support_data, $support_fields_data ) { |
| 95 | |
| 96 | if ( ! class_exists( 'Surelywp_Support_Portal' ) ) { |
| 97 | return; |
| 98 | } |
| 99 | global $wpdb; |
| 100 | $result = $wpdb->get_row( $wpdb->prepare( "SELECT * FROM {$wpdb->prefix}surelywp_sp_support WHERE support_id = %d", $support_fields_data[0]['support_id'] ), ARRAY_A ); |
| 101 | $support_res = $wpdb->get_results( $wpdb->prepare( "SELECT field_label, field_value FROM {$wpdb->prefix}surelywp_sp_support_form_fields WHERE support_id = %d", $support_fields_data[0]['support_id'] ), ARRAY_A ); |
| 102 | $support_data = [ |
| 103 | 'support_id' => $result['support_id'], |
| 104 | 'order_id' => $result['order_id'], |
| 105 | 'product_id' => $result['product_id'], |
| 106 | 'support_title' => $result['support_title'], |
| 107 | 'support_status' => Surelywp_Support_Portal::surelywp_sp_get_support_status( $result['support_status'] ), |
| 108 | 'support_data' => $support_res, |
| 109 | ]; |
| 110 | $context = array_merge( $support_data, WordPress::get_user_context( $result['user_id'] ) ); |
| 111 | |
| 112 | AutomationController::sure_trigger_handle_trigger( |
| 113 | [ |
| 114 | 'trigger' => $this->trigger, |
| 115 | 'context' => $context, |
| 116 | ] |
| 117 | ); |
| 118 | |
| 119 | } |
| 120 | } |
| 121 | |
| 122 | /** |
| 123 | * Ignore false positive |
| 124 | * |
| 125 | * @psalm-suppress UndefinedMethod |
| 126 | */ |
| 127 | NewSupportTicketCreated::get_instance(); |
| 128 | |
| 129 | endif; |
| 130 |