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<?php |
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|
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namespace SyncBasalam\Services; |
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|
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use SyncBasalam\Admin\Settings\SettingsConfig; |
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use SyncBasalam\Services\Hamsalam\FetchHamsalamToken; |
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use SyncBasalam\Services\Hamsalam\FetchHamsalamBusinessId; |
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|
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use SyncBasalam\Services\Ticket\FetchAllTickets; |
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use SyncBasalam\Services\Ticket\FetchTicket; |
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use SyncBasalam\Services\Ticket\FetchTicketSubjects; |
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use SyncBasalam\Services\Ticket\CreateTicket; |
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use SyncBasalam\Services\Ticket\CreateTicketItem; |
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use SyncBasalam\Services\Ticket\UploadTicketMedia; |
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|
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use SyncBasalam\Jobs\Exceptions\RetryableException; |
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use SyncBasalam\Jobs\Exceptions\NonRetryableException; |
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|
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class TicketServiceManager |
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{ |
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private $hamsalamToken; |
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private $hamsalamBusinessId; |
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private $tokenFetcher; |
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private $businessIdFetcher; |
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|
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private const MAX_RETRY_ATTEMPTS = 2; |
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|
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public static function isUnauthorized($response): bool |
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{ |
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return is_array($response) && isset($response['status_code']) && intval($response['status_code']) === 401; |
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} |
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|
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public static function ticketStatuses(): array |
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{ |
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return [ |
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'pending_response' => 'در انتظار پاسخ', |
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'under_review' => 'در حال بررسی', |
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'closed' => 'بسته شده', |
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'answered' => 'پاسخ داده شده', |
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]; |
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} |
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|
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public static function resolveTicketStatus(array $ticket): string |
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{ |
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$status = $ticket['data']['status'] ?? $ticket['status'] ?? ''; |
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|
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if (is_array($status)) { |
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$status = $status['slug'] ?? $status['name'] ?? ''; |
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} |
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|
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return strtolower(trim((string) $status)); |
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} |
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|
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public static function isTicketClosed(array $ticket): bool |
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{ |
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return in_array(self::resolveTicketStatus($ticket), ['closed', 'بسته شده'], true); |
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} |
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|
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public function __construct() |
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{ |
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$settings = (array) syncBasalamSettings()->getSettings(); |
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|
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$this->hamsalamToken = $settings[SettingsConfig::HAMSALAM_TOKEN] ?? null; |
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$this->hamsalamBusinessId = $settings[SettingsConfig::HAMSALAM_BUSINESS_ID] ?? null; |
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$this->tokenFetcher = new FetchHamsalamToken(); |
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$this->businessIdFetcher = new FetchHamsalamBusinessId(); |
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} |
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|
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private function executeWithRetry(callable $callback, array $callbackArgs = []): array |
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{ |
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$attempt = 0; |
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|
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while ($attempt < self::MAX_RETRY_ATTEMPTS) { |
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$attempt++; |
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|
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try { |
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$token = $this->getHamsalamToken(); |
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if (!$this->hasValue($token)) return $this->buildErrorResponse('توکن ه� |
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سلا� |
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در دسترس نیست.', 401); |
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|
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$data = call_user_func_array($callback, array_merge([$token], $callbackArgs)); |
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} catch (RetryableException $e) { |
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return $this->buildErrorResponse($e->getMessage(), $e->getCode() ?: 400); |
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} catch (NonRetryableException $e) { |
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return $this->buildErrorResponse($e->getMessage(), $e->getCode() ?: 400); |
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} catch (\Exception $e) { |
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return $this->buildErrorResponse($e->getMessage(), 500); |
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} |
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|
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if (!is_array($data) || !isset($data['status_code'])) { |
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return $this->buildErrorResponse('پاسخ دریافتی از سرویس نا� |
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عتبر است.', 500); |
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} |
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|
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if (!self::isUnauthorized($data)) return $data; |
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|
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if ($attempt >= self::MAX_RETRY_ATTEMPTS) return $data; |
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|
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$this->refreshHamsalamToken(); |
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} |
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|
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return $this->buildErrorResponse('خطای ناشناخته در پردازش درخواست.', 500); |
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} |
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|
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private function buildErrorResponse(string $message, int $statusCode = 500): array |
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{ |
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return [ |
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'status_code' => $statusCode, |
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'error' => true, |
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'message' => $message, |
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]; |
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} |
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|
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private function getHamsalamToken() |
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{ |
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if ($this->hasValue($this->hamsalamToken)) return $this->hamsalamToken; |
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|
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$this->hamsalamToken = $this->tokenFetcher->fetch(); |
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return $this->hamsalamToken; |
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} |
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|
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private function refreshHamsalamToken(): void |
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{ |
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$this->hamsalamToken = $this->tokenFetcher->fetch(); |
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} |
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|
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private function getHamsalamBusinessId() |
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{ |
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if ($this->hasValue($this->hamsalamBusinessId)) return $this->hamsalamBusinessId; |
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|
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$this->hamsalamBusinessId = $this->businessIdFetcher->fetch(); |
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return $this->hamsalamBusinessId; |
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} |
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|
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private function hasValue($value): bool |
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{ |
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return !($value === null || $value === ''); |
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} |
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|
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private function isValidTicketPayload($title, $subject, $content): bool |
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{ |
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if (!isset($title, $subject, $content)) return false; |
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|
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$title = trim((string) $title); |
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$content = trim((string) $content); |
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|
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return mb_strlen($title) >= 3 |
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&& mb_strlen($title) <= 255 |
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&& mb_strlen($content) >= 10; |
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} |
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|
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public function CheckHamsalamAccess($page = 1): array |
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{ |
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return $this->fetchAllTickets($page); |
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} |
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|
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public function fetchTicketSubjects(): array |
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{ |
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$service = new FetchTicketSubjects(); |
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return $this->executeWithRetry([$service, 'execute']); |
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} |
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|
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public function fetchAllTickets($page = 1): array |
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{ |
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$service = new FetchAllTickets(); |
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$page = max(1, intval($page)); |
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|
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return $this->executeWithRetry([$service, 'execute'], [$page]); |
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} |
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|
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public function fetchTicket($ticket_id): array |
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{ |
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$service = new FetchTicket($ticket_id); |
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return $this->executeWithRetry([$service, 'execute']); |
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} |
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|
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public function uploadTicketMedia($filePath): array |
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{ |
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$service = new UploadTicketMedia(); |
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return $this->executeWithRetry([$service, 'execute'], [$filePath]); |
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} |
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|
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public function createTicket($title, $subject, $content, $fileIds = []): array |
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{ |
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if (!$this->isValidTicketPayload($title, $subject, $content)) { |
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return $this->buildErrorResponse('اطلاعات وارد شده � |
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عتبر نیست', 400); |
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} |
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|
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$service = new CreateTicket(); |
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|
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$data = [ |
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'title' => $title, |
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'subject' => $subject, |
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'content' => $content, |
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'file_ids' => is_array($fileIds) ? $fileIds : [], |
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'business_id' => $this->getHamsalamBusinessId(), |
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]; |
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return $this->executeWithRetry([$service, 'execute'], [$data]); |
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} |
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|
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public function createTicketItem($ticket_id, $content, $fileIds = []): array |
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{ |
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$service = new CreateTicketItem($ticket_id); |
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|
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$data = [ |
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'type' => 'content', |
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'content' => $content, |
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'file_ids' => is_array($fileIds) ? $fileIds : [], |
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]; |
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|
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return $this->executeWithRetry([$service, 'execute'], [$data]); |
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} |
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} |
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|
